Brandon C

Hi Kandis,

Sorry I could have been more clear.  You can access the CSS/JS editor from your WordPress dashboard. From the dashboard visit Appearance > Customize > CSS/JS Editor and add that bit of code under the CSS code section.

Hey Will,

You’re very welcome!  It’s possible the site is still cached in to your system or some configuration is allowing you to access the site when logged in or with admin privileges.  You may need to reach out to your hosing provider to resolve that.

Please let us know if we can answer anything else for you we’re always here to help!

Hi Navdeep Singh,

The plugin remains in the repository so that our historical users can still have access to it, but at this time Easy SEO only receives core updates to keep it functional.  We would recommend one of the more up to date maps options in the WordPress Repo.

What I can do is create a bug ticket on your behalf and maybe the developers will pick it up.  You can add more details to the bug ticket from your GitHub account.

https://github.com/BoldGrid/easy-maps-block/issues/29

Thank you, I do apologize for the inconvenience.

Hi Will,

I was unable to access the site you linked to inspect – http://wilhinkson.com.  If you have a URL you can link us to that would be very helpful so that we can assist you in clearing this up.

From what you described it sounds like you may have widgets in your sidebar that need to be removed.

Thank you, look forward to hearing back from you!

Hi Emma,

Thanks for reaching out.  I see this is for a BoldGrid demo account.  Have you tried logging into the site directly from your BoldGrid Cloud WordPress Dashboard? You should be able to click the login button for easy access.

As for your emails not reaching your inbox, you may want to check your spam box because it’s likely using the PHP mailer which does not have great email deliverability.

Thanks so much.  I hope this helps.

Hello,

Thanks so much for reaching out. The Easy Maps Block plugin is no longer supported. If you’re using BoldGrid Crio or the BoldGrid Post and Page Builder, we recommend you switch to the native BoldGrid Maps feature, which is actively supported and maintained.

For more information and guidance on using BoldGrid Maps, visit:
https://www.boldgrid.com/support/page-builder/add-google-map/

Thank you, I really hope this helps!

Could it possibly be a caching issue? You can try logging in from a private (incognito) browser or a totally separate browser type. For example, if you’re currently using Google Chrome, try accessing the site admin area using FireFox, Edge, etc.

Thanks Tim

Hi Tim,

Thank you for reaching out although I’m sorry to hear you’re having trouble logging in to your website. If you’re having trouble logging in to your BoldGrid Central account you can follow this guide to regain access.

If it’s your actual WordPress site itself this guide shows 5 ways to reset your WordPress password .

I hope this helps Tim! Please let us know if you have any other questions for us.

Hi William,

Thanks a lot for reaching out with your Total Upkeep questions! We’ll tackle your questions one at a time to ensure everything is clear.

1. Can I use the free version of Total Upkeep to back up both sites?
   • Yes, the free version of Total Upkeep can be used to back up multiple websites. You just need to install and configure it on each site individually.
2. Will the stored backups still be accessible after my migration?
   • Backups are stored in the location you select (e.g., your web host’s server, Google Drive, etc.). After migrating, if your backups are stored in the cloud (like Google Drive) or downloaded locally, they will remain accessible. However, if they are stored on your current host’s server, you’ll need to download them before the migration. You do not need the Premium version of Total Upkeep to ensure accessibility as long as you’ve already saved your backups securely.
3. Do you offer hosting plans?
   • BoldGrid itself does not provide hosting, but we partner with hosting providers such as InMotion Hosting and DreamHost, which integrate seamlessly with BoldGrid tools.

I hope this helps William!  We’re right if you have any other questions for us!

Happy New Year Nathan!  Your Cobalt them is one of our legacy themes and doesn’t have as many customization options as our modern ones like Crio WordPress theme.

I reviewed your site in my browser console and came up with some custom CSS that just might work for you.  Of course you’ll likely need to adjust the dimensions a bit but this should get you on the right track.

aside#block-14 {
padding-top: 0;
padding-bottom: 10px;
margin-top: -30px;
margin-bottom: 10px;
}

Please let us know if you need help implementing this CSS snippet.  Thanks Nathan!

Hi,

Is it possible this is a caching issue?  I just pulled up your site on my personal mobile and the drop down appears for me.  You may want to try the page in an incognito browser or totally separate browser type. The issue will likely go away if you clear all caching agents associated with your website.  That includes browser cache, cache generated by plugins and any server side cache.

I really hope this helps!

Thanks for your detailed explanation, yes, it was very helpful.

One possible explanation for Total Upkeep not logging your restore could be an automatic restore misfire. If Total Upkeep is set to auto-restore upon critical errors, it might have reverted to an earlier state without generating a standard restore log.  Look for errors like PHP or plugin compatibility issues around Dec 15–20, which might have triggered this.

You can try to find more information on what happened to the Nov 29 changes by checking the Nov 25 backup.

• Since the Nov 25 backup pre-dates your Nov 29 changes:
  • Extract the backup to a staging site.
  • Compare the database entries and media files from Nov 25 with your current live site.
• If your Nov 29 changes are not there, the data might not have been properly saved in the database originally.

You also mentioned that DreamHost performed an automatic restore for you. The mismatch in media file structure and database entries suggests an incomplete restore occurred—possibly external to Total Upkeep. The restoration by DreamHost may have compounded this, especially if the database and file system were restored independently without synchronization.

Lastly, the PHP version change between Nov 25 and Dec 2 could have caused instability, particularly with plugins or themes. A critical error during this period may have prompted an unnoticed auto-restore.

Suggestions for moving forward:

Analyze Total Upkeep logs thoroughly. Look for indications of critical errors or auto-restore attempts, even if standard restore logs aren’t visible. Check the archive_date.log files for discrepancies.

Examine server logs around Nov 25–Dec 20 for PHP errors that might align with the timing of the auto-restore. Since the Nov 25 backup pre-dates any potential issues, you could restore it to a staging environment to verify its content and ensure the missing page is there. Then, you can recreate subsequent changes.

Recovering the Nov 29 additions to your site might be possible but you will need to download and review your Dec 2 and Dec 9 backups, especially the database:

• Use tools like phpMyAdmin or a database viewer to search for:
  • The missing page title in the wp_posts table.
  • Media references (e.g., image file names) in the wp_postmeta or wp_posts tables.
• Confirm if your Nov 29 changes exist in these backups.

From there look for Auto Restore or Error logs:

• Investigate if Total Upkeep’s auto-restore reverted to the Dec 2 backup or earlier due to an error.
• Check server error logs for PHP, plugin, or WordPress errors around Dec 2–20, particularly issues with database writes.

If the Nov 29 page data is missing from all backups you’ll need to use the media files already in the system to manually rebuild the page.  Use any draft, autosave, or revisions available in WordPress for the homepage and menu changes.

Moving forward you might also want to adjust your Total Upkeep settings. Disable Auto-Restore on Minor Changes if you suspect this feature caused unintended rollbacks, and also keep Dreamhost aligned. Ensure they perform synchronized restores for both the database and file system to prevent mismatched states.

Thanks Ed! I hope this helps with your efforts!  Let us know if we can assist you further.

Hi Ed,

It’s pretty common to only have one user assigned to your websites database.  You can find the assigned user information in your websites wp-config.php file.

You can access the file through your hosting panels file manager or FTP, and also by using a plugin like Advanced File Manager for WordPress.

Once you’ve accessed wp-config.php scroll down a bit to the Database Settings section and look for the user name under /**Database username */.

I hope this helps!

Hi Paul,

It’s possible the demo server is experiencing downtime.  Do you have other installs on your Cloud WordPress.  If so, do these sites display?  If all but this site is functioning properly we can narrow the issue down to the specific demo domain.

It’s possible our Cloud WP platform is experiencing issues at this time and I will check with our devs on your behalf to see if that might be the issue.

Thank you for your patience and we hope to have a resolution for you soon.

Hi Karina,

Thanks for reaching out.  Our BoldGrid premium support specialist can process a refund for you if you were charged today.  Simply follow this link to reset your BoldGrid Central account password.  Once you’ve accessed your account click the question mark icon in the top right corner and scroll down to premium support where our billing specialist can help you with the refund.

Thank you. I hope this helps.

Hi Sarah,

Thanks for reaching with your BoldGrid Post and Page Builder questions.  Post and Page Builder does not include a specific “format painter” tool like you might find in desktop applications such as Microsoft Word. However, you can easily replicate or apply consistent formatting using the page builders functionality:

Tools for Consistent Formatting in BoldGrid:

1. Block Duplication:
   • If you want to replicate a specific style, you can duplicate an entire block or section and edit the content while keeping the formatting intact.
   • To duplicate a block:
     • Hover over the block you want to copy.
     • Click the three-dot menu (block options) and select Duplicate.
2. Custom CSS Editor:
   • If you need precise formatting control across your site, you can apply global styles through the Custom CSS Editor.
   • Access it via Appearance > Customize > Additional CSS in the WordPress dashboard.
   • You can define consistent styles for elements such as headings, paragraphs, or buttons.
3. Preset Styles for Text:
   • The BoldGrid Post and Page Builder provides pre-set formatting options for headings, text, and buttons in the editor toolbar. Use these instead of manually styling elements each time.
4. Reusable Blocks:
   • If you frequently use the same formatting or content, save a block as a Reusable Block.
   • To save as reusable:
     • Select the block.
     • Click the three-dot menu and select Add to Reusable Blocks.
     • Name the block for future use.
5. Theme-Level Global Settings:
   • Use BoldGrid’s Crio SuperTheme or another BoldGrid theme to set up global font, color, and spacing options for your site.
   • Navigate to Appearance > Customize > Fonts or Colors to ensure a unified design.

Alternate Workflow for Faster Formatting:

• If you find applying formatting in the editor cumbersome, you might want to format content in an external tool and then paste it into the builder while using the “Clear Formatting” option in the toolbar to clean up unnecessary styles.

I really hope this helps. Let us know if you have more questions for us!

Hi Darryl!

Thanks for reaching out with your Crio WordPress theme questions!  I believe your are dealing with a caching issue because I pulled up your site and the drop down arrows are displaying properly on my end. Trying clearing all cache including browser cache and and server side caching agents.  You should also be able to see the most up to date version of your web page in a private or incognito browser.

I hope this helps!

Hi Cameron,

Thank you for reaching out! I understand how frustrating it can be when elements like the header and footer don’t display as expected. The BoldGrid Post and Page Builder plugin enhances the editing functionality within WordPress but don’t directly control or integrate with your theme’s header or footer.

To resolve this, I recommend reaching out to the theme’s developer for guidance on making these elements display correctly.

Alternatively, you might consider using the Crio WordPress theme, which integrates seamlessly with BoldGrid Post and Page Builder. Crio provides over 400 customizable options, including full control over headers and footers, giving you the flexibility to create a polished design without compatibility concerns.

Please let me know if you have any questions or need further assistance. We’re happy to help!

Thanks for sending over your log David.  The error you’re encountering points to missing functionality (PDO::MYSQL_ATTR_USE_BUFFERED_QUERY) typically caused by improper configuration of the PHP PDO MySQL extension in your Docker environment.

It might be specific to your Docker environment but I will run this by our developers for more insight as this issue may call for a bug fix or new feature request.

Thanks for working with us through this!

Hi Anya,

Thanks for reaching out to Support! I’m sorry to hear that you are having trouble adjusting the width of your columns in BoldGrid Post and Page Builder. I’d be more than happy to see what we can do to assist you with getting this working.

I have seen some situations before where if the screen width is just the right size the editor is unable to adjust the width. Just to see if this is the case you can try  zooming in or out in your browser then trying to adjust the column width. If that doesn’t work I wanted to get a bit more information from you on this.

1) Are you experiencing this on all pages or just the page in question?

2) Are you able to remove the element and recreate it?

3) Can you try adding the block on a new page just as a test?

This will let us know if this is a site wide issue or if it’s specific to the page element you’re working on.

Thanks Anya!  We look forward to assisting you further with this!