Brandon C

Hi Bohdan,

Thanks for reaching out!  We first need to confirm what password you are attempting to reset.  If this is for your BoldGrid Central account you can follow this link to reset your password.

If this is to access your WordPress website you may want to check the spam section of your email inbox for the password reset email.

I really hope this helps.  Let us know if you need further assistance with this.

Hi Alex!  Thanks for reaching out with your Total Upkeep questions!

It sounds like your main site crashed due to plugin version conflicts when restoring from the older backup. Here’s a step-by-step process to recover your site:

1. Access Your Server Files

Since your site and admin area are inaccessible:

• Use FTP or your hosting control panel file manager to access your WordPress files.

2. Disable Plugins Manually

The crash is likely due to plugin incompatibilities. To disable them:

• Navigate to /wp-content/ and rename the plugins folder to something like plugins_old.

This will disable all plugins and may allow you to access the WordPress admin dashboard.

3. Restore the Backup Again

Once plugins are disabled:

• Rename plugins_old back to plugins.
• Use Total Upkeep to restore your desired backup again (preferably the updated one).

4. Update Plugins and Re-enable Them

After restoring the backup:

1. Login to your WordPress Admin.
2. Go to Plugins.
3. Reactivate plugins one by one and update them if needed.

5. Restore Database Manually (If Necessary)

If the site is still not functioning:

• Use phpMyAdmin or your hosting’s database management tool to manually restore the database from a backup.

Prevent Future Issues

For smoother backups and restores:

• Always update plugins before taking backups.
• Use staging to test backups before applying them on the live site.

Let me know if you encounter further issues!

Hi Ryan, thanks a lot for reaching out!  Total Upkeep creates a restore log each time a restoration is initiated.

To view restoration logs, follow these steps:

1. Go to your WordPress Dashboard and navigate to Total Upkeep -> Tools -> Logs.
2. Look for the log file related to the restoration process. The filename should look similar to archive-1601663963.log.
3. Open the log file

For more details, please visit:
https://www.boldgrid.com/support/total-upkeep/restoring-wordpress-backup/

Hi David, sorry to hear you’re experiencing this fatal error in Total Upkeep.  Have backups ever worked in the current environment or is this your first time attempting a backup with Total Upkeep? We also need to know exactly when the error is occurring.  Does it happen once you actually click the button to begin the backup, or some time after the backup process has begun?

Itf the error occurs after the backup has initiated it would be helpful to navigate to Total Upkeep > Tools > Logs and check the log file with a name like archive-XXXXXXX.log with a timestamp corresponding to one of your failed backups.

You can reply here with the text in that log file, we’ll be able to take a closer look at what’s going on.

One thing we suggest in these cases is running a sanity check backup to see if the site is allowing you to create backups at all on your server.

The video below explains how to setup the sanity check:

I hope this helps David, we look forward to assisting you further!

Hi Shari,

Sorry to hear you’re still dealing with this.  You can use Snipboard.io to send us a screenshot so that we can see exactly what you’re experiencing on your end.  Please review this guide for more information on how to share screenshots in the BoldGrid forum.

Awesome to hear Lewis! You’re absolutely welcome.

Please let us know if there’s anything else with can answer for you!

Hi Gary,

Sorry for the delayed response! It looks like you’re on the right track! Using table-layout: fixed; is indeed a good workaround to prevent columns from resizing based on content. This setting locks the table layout, allowing the columns to keep their widths even if the content varies in length.

To implement your desired 45%, 40%, and 15% widths consistently, here are a few additional steps to improve stability in the layout:

1. CSS for Fixed Column Widths

• Add a custom CSS rule to explicitly set the widths for each column. This will help ensure that the widths remain constant:
  

2. Apply CSS in the Customizer or Additional CSS Section

• For better management, you can apply this CSS directly in Appearance > Customize > Additional CSS within your WordPress dashboard. This way, you don’t need to hardcode inline styles every time you create a similar table.
• .`bg-table th:nth-child(1) {
  width: 45%;
  }
  .bg-table th:nth-child(2) {
  width: 40%;
  }
  .bg-table th:nth-child(3) {
  width: 15%;
  }
  .bg-table {
  table-layout: fixed;
  width: 100%;
  }`

Your use of table-layout: fixed; is a good solution and is indeed recommended to lock in those column widths effectively. With these adjustments, your table should maintain consistent widths for each column regardless of content length.

I hope this helps!

Hi Lewis,

Thanks for reaching out and thank you for your recent Total Upkeep Premium purchase!

In order to unlock the functionalities of your premium plugin you must first download and install the Total Upkeep Premium plugin, and also input your BoldGrid Premium Connect Key.

The Premium Connect Key can be accessed from the “Connect Keys” section of your BoldGrid Central account.

After that follow the prompt to input your Premium Connect Key in your Total Upkeep dashboard. It can be accessed from the Total Upkeep > Premium Features section of your WordPress admin area.

I hope this helps Lewis, please let us know if there’s anything else that we can answer for you!

Hi Ron,

Thank you for reaching out and this is actually a very good question. Some Inspirations are you unique to certain platforms but you should not need need to start over with a new Inspiration to accomplish what your goal of replacing your Westview them with Crio. You cna Download the Crio theme files and upload them to your WordPress installation through Appearance > Themes > Add New > Upload Theme in your WordPress dashboard.

Once installed, you can use BoldGrid Crio’s customization options to recreate the look of your Westview theme. It’s 100% compatible with the Post and Page Builder and all the pages and post that you created in Westview will still layout the same way. Crio offers advanced styling capabilities, such as device visibility, widget areas for headers and footers, and font and color customizations.

The main tasks will be recreating your header, footer and widgetized areas in the way you would like them to display but Crio makes this very easy and we’ll be right here to help you every step of the way if you decide to go this route.

I really hope this helps! Let us know if you have any other questions or concerns!

Hi Charlie,

Thank you for reaching out. This forum is for technical purposes but if you need billing assistance please reach out to our premium support channel from this link and someone will be right there to assist you.

I really hope this helps!

Hi Joseph,

Sorry to hear your images were mistakenly removed.  Please check your “Trash” tab in the Media section of WordPress to see if the images are in the bin.

• Go to your WordPress Dashboard → Media → Library.
• Click on the “Trash” tab (if available) at the top. If your images are in the trash, you can restore them by selecting and clicking on the “Restore” option.

I hope it’s this simple.  If the images are not in the trash bin you may have to restore a backup of your site uploads folder if you have one available.  Your web hosting provider may be able to assist you with this. On your servers file system one place you should check is /wp-content/uploads/ and see if the images are still stored there. If the images are still in the folder, you can manually re-upload them to the Media Library.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Motibon,

Thanks for reaching out. These types of error occur on 404 pages, search results pages, or custom templates that don’t have a post context. It indicates that the theme is attempting to access a post_type property when the $post object is not set or is null. This often happens when the website code is trying to run outside the main WordPress loop (e.g., in headers, footers, or certain custom templates), where the $post variable is not defined.

Can you give us more details on the error, like what theme are you using?  And, has the theme ever worked correctly or is this your first time setting it up? If the theme has been functioning properly until recently has anything changed on the site (Updates, Adding/Removing plugins etc)?

Thanks, we look forward to assisting you with this!

Hi Kira!

Sure you can easily create a staging area for your website using our BoldGrid backup plugin Total Upkeep!  you can clone your live site to a staging environment, allowing you to build and test your new design with the Crio and other tools before making it live. Here’s a step-by-step guide, sorry it’s so extensive:

Step 1: Install and Configure Total Upkeep

If you haven’t already installed Total Upkeep, follow these steps:

1. Install the Total Upkeep Plugin:
   • Go to Dashboard → Plugins → Add New.
   • Search for Total Upkeep by BoldGrid.
   • Click Install Now and then Activate.
2. Configure Backup Settings:
   • Go to Total Upkeep → Settings.
   • Configure backup options, such as Backup Storage (local or remote like FTP/SFTP) and Scheduling if needed.

Step 2: Create a Full Backup of Your Live Site

Before creating a staging site, always create a full backup of your current site to ensure you have a restore point in case something goes wrong.

1. Create a Backup:
   • Go to Total Upkeep → Dashboard.
   • Click Backup Site Now.
   • Make sure to include both the database and files in the backup.
2. Verify the Backup:
   • After the backup is complete, go to Total Upkeep → Backups.
   • Ensure the backup is listed and accessible in the Backups section.

Step 3: Clone Your Site to a Staging Environment

Now that you have a backup, you can create a staging site by cloning your live site. Total Upkeep makes it easy to create a staging site by using the Clone/Restore feature.

1. Create a Subdomain for Staging:
   • Go to your hosting cPanel or hosting dashboard.
   • Create a new subdomain (e.g., staging.yourdomain.com).
   • Make sure the subdomain points to its own empty directory in your hosting file manager.
2. Clone to the Staging Subdomain:
   • Go to Total Upkeep → Backups.
   • Locate your most recent backup and click on Restore or Clone.
   • Choose the Clone Option.
   • Enter the URL of the staging subdomain (e.g., staging.yourdomain.com).
   • Provide the FTP/SFTP details of your staging subdomain. This includes:
     • FTP Host (e.g., ftp.yourdomain.com).
     • FTP Username and Password.
     • Path to the staging subdomain (e.g., /public_html/staging/).
3. Start the Cloning Process:
   • Click Start Clone.
   • Wait for the process to complete. This might take a few minutes depending on the size of your site.
4. Verify the Staging Site:
   • Once the cloning is complete, visit your staging subdomain (staging.yourdomain.com) to confirm that your site has been successfully cloned.
   • The staging site should look exactly like your live site but will be completely separate, allowing you to make changes without affecting the live environment.

Step 4: Update the Staging Site Design

With the staging site set up, you can now experiment with your new design using the Crio SuperTheme and BoldGrid Post and Page Builder.

1. Switch to the Crio SuperTheme:
   • Go to Dashboard → Appearance → Themes.
   • Activate the Crio SuperTheme on your staging site.
2. Redesign the Navigation Bar and Footer:
   • Use BoldGrid Customizer to update the Header, Navigation Menu, and Footer.
   • Create new layouts, and add new elements without worrying about disrupting your live site.
3. Preview Changes and Test Functionality:
   • Preview your changes and test all links and functionality to ensure everything works as expected on the staging site.

Step 5: Push Staging Changes to the Live Site

Once you’re satisfied with the new design, you can migrate the staging site back to the live site using Total Upkeep:

1. Create a Backup of the Staging Site:
   • Go to Total Upkeep → Dashboard on your staging site.
   • Create a new backup of the staging site.
2. Restore the Staging Backup to the Live Site:
   • Go to your live site.
   • Go to Total Upkeep → Backups and choose the Restore from URL option.
   • Provide the URL of the staging backup (e.g., http://staging.yourdomain.com/wp-content/updraft/backup-file.zip).
   • Restore the backup, and your live site will now reflect the new design.
3. Verify the Live Site:
   • Visit your live site and thoroughly test all pages to ensure the new design and changes have been applied correctly.

Important Tips for Working with a Staging Site

• Use a Maintenance Plugin: If you want to limit access to the staging site, use a maintenance mode plugin to block public access.
• Set Up Password Protection: Use your hosting’s password protection feature to secure the staging site.
• Sync Changes Regularly: If your live site changes frequently (e.g., new posts, products, or comments), make sure to re-sync the data between live and staging before pushing the new design live.

Thanks Kira!

Let us know if you have any questions or need more help with this!

Thanks for your quick reply Francesca!

You can reach out to the W3 Total Cache billing team privately directly from your WordPress (W3TC) Dashboard, in the Performance > Support menu, or by using this contact form, and we will be more than happy to assist you with canceling your subscription.

Hi Francesca,

Thank you for you question,  our billing support team can help with this.  Can you let us know exactly which BoldGrid product you’re interested in purchasing so we can direct you to the correct billing department to handle this?

Thank you!

Thanks Annie,

To resize the widget you may need to add custom CSS.  This would involve inspecting the search widget using your chrome dev tools and finding the class that styles the widget and modifying it in the WordPress Customizer’s custom CSS section.

We have a guide on using the Custom CSS editor that might be helpful to you.  Otherwise if you can place the widget on a test page we can inspect it directly come up with the CSS for you.

Thank you Annie! Let us know if you have more questions!

Hi Annie, thank you for reaching out with your BoldGrid questions!

Yes, you can resize a search widget in your header to make it smaller using a few different methods depending on your theme and how the widget is currently styled.  If you could link us to your website so that we can inspect your search widget we’ll give our best suggestions to resize it in your header!

Thank you, we look forward to assisting you further with this!

Hi Chad, sorry about that Facebook issue.  A while back Facebook began flagging our posts with links and certain content that they deemed were against their standards incorrectly and it’s taking a while to work with their support to sort out the error.  Many of our posts were removed due to this policy.

We were able to respond to your request to refund your account. Please let me know if we can help with anything else!

Hi Mehrnaz,

I’m so sorry to hear you’re having issues with your website.  Installing and Total Upkeep and simply taking a backup should not effect your website at all so I’m wondering if something triggered your error for some reason.  To inspect we can review your logs and hopefully come up with a resolution.

To find and send over your Total Upkeep backup logs you can review the video below:

If the automated rollback didn’t work, but you do have a backup in your backup archives,  you can try manually restoring your backup:

• Download the Backup: Navigate to Total Upkeep → Backups and download the backup file to your local machine.
• Manual Restore:
  1. Access your WordPress installation via FTP or File Manager from your hosting control panel.
  2. Navigate to the wp-content/uploads/totalupkeep/backups directory and upload the downloaded backup file.
  3. Use the Restore option from the Total Upkeep plugin to manually restore this backup.

Thank you, we look forward to assisting you further with this!

Hi Edgars,

Thanks for reaching out with your Crio WordPress theme questions.  At the moment new icons like the TikTok icon and “X” icon for Twitter have to be added manually. We will be adding the updating Font Awesome icons to Crio soon but I do apologize for the inconvenience.  You can follow this guide on adding the new TikTok icon via code snippet and setup the new “X” icon in a similar manner.

Thanks Edgars, let us know if you have trouble setting this up.