Brandon C

Hi Scott,

You can click this link and you’ll be taken to your BoldGrid Central account help section.

If you’ve never logged into your BoldGrid Central account you can click this link to review our guide on how to do so.

Once you’re logged in to your BoldGrid Cental account dashboard you should see a question mark icon at the top of the page. If you click that link and scroll down a bit your see the section for BoldGrid Premium Support.

If you could reach there our premium support reps can access your website directly to determine the source of the error.

Thanks Scott!

Hi Gina,

This issue has been resolved, you can visit your WordPress “Plugins” section and update your Crio Premium plugin to the latest version available. If the message does not go away right away visits the WordPress “Updates” section and click the “Check Again” link and that should resolve it.

I really hope this helps!

Hi Scott!

Crio Premium is actually a plugin that runs alongside the standard Crio WordPress theme. You should install the Crio Pro plugin from “Plugins” section Plugins > Add New.

Please let us know if we can answer anything else for you Scott!

Hey Fabio,

Thank you for sending over that information. I do know that PHP 7.4 is now considered a deprecated version of PHP and most web host are now pushing their customers towards updating to PHP 8.0 which is the recommended PHP version to run with WordPress as of 09/2023.

You can try updating to PHP 8.0 to see if that clears up the warning message.

I hope this helps Fabio! Please let us know if you require additional assistance with this!

Hi Fabio,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

Can you tell us exactly what you’re experiencing as a result of this message? The message here doesn’t look to be an official error, but instead a Warning message. Normally these messages do not effect the functionality of your website.

If you could let us know your WordPress version and PHP version we can test this on our end to see if we receive a similar warning and if so, take the steps to resolve it.

Hi Scott,

We apologize for the delay. Also, replies are moderated before they are published to the site so that’s why it seemed like they were disappearing. Scott is it possible that you can change your PHP version to PHP 8.0? PHP 8.0 is the recommended stable version of PHP and 8.1 is still in beta at this time so there’s always a possibility of issue arising there.

It would also help if you can let us know exactly where you’re experiencing the error and what the site is doing as a result of it.

Please let us know if making this change gets the theme functioning properly and if not we’d be happy to take a deeper dive into your issue.

Hi Chris,

Thanks for reaching out! In order to cancel your BoldGrid account you need to access premium support where they handle billing. You can contact premium directly from your BoldGrid Central dashboard.

You can follow this guide if you have trouble logging in to your BoldGrid Central account.

I hope this helps Chris!

Hey Alan,

No worries, I don’t take this personal at all. In fact, I think you makee a lot of good points.

– First I want to say that if you do not see an option for choosing System Zip it’s okay, it may not be available for everyone. We normally test before recommending it as an option but I wanted to touch as many bases as I could with you in my reply.

– I do apologize, the process of excluding files from your backup is a bit different from removing them from your website file structure. This guide explains how to exclude files from your backups to conserve resources in detail.

– When we say the file is too large that is only based on the limitations placed on your own account by your web host. IMH offers a backup solution that is not a wordpress plugin, server side backups – https://www.inmotionhosting.com/support/product-guides/backup-manager/purchase-backup-manager-using-amp-marketplace/.

– I definitely understand your concern with backup failure notifications. The thing is a backup process can be killed by the server, and when this happens we try to send a notification however, sometimes we can’t send the notification when the process is killed.
This leaves us with an area of opportunity to improve our plugin. We will work to find a way to send the email in a separate process to ensure its delivery.

Having backups in 1 file has its benefits (e.g. easier to manager rather than multiple zips), but you has a valid point on having smaller and more manageable zip files. The development team has had this discussion, and it is on the roadmap but there are no promises as of now on a delivery date.

I also agree that it would be nice if the backups tab has a link to the backup logs from when the backup was generated. I actually think this is a great idea! I’ve created a ticket in GitHub for out developers to review and hopefully we can get it accepted and in the pipeline.

I apologize for any inconvenience Alan. We hope to work continue to work with you. Your suggestions will definitely contribute to making our plugin better for our end users.

Thank you, and we’re looking forward to hearing from you.

Hi Jay,

I’m not exactly sure if the site you mentioned is using our products currently. We are not a website developers but our WordPress products such as Crio Pro WordPress theme are used by developers and regular people alike to streamline the WordPress development process with Beautiful theme layout and a premium drag and drop page editor the BoldGrid Post and Page Builder for WordPress!

If you seek these types of services we can definitely work with you directly to help create a beautiful website for your business.

I hope this helps!

Hey Will!

Thanks for your reply. I went ahead and removed the PasteBins being that this forum is public facing and we already have a private ticket in it’s no use in risking sharing any sensitive data.

We already have your logs in premium so we’ll review them and continue the contact there just to keep everything in one place. You should expect to hear from us soon!

Thanks for working with us on this Will!

You’re very welcome Lisa!

I’m so happy we we’re help you get this functioning properly! Please let us know if there’s anything else that we can answer for you.

Thank you!

Hey Mark,

Thanks for your purchase of Crio Pro WordPress theme!

In order to unlock your premium functionalities you must first download and activate the Crio Premium plugin. This extension can be found in the “Plugins” section of your BoldGrid Central account.

You can follow this guide for instructions on activating Crio Pro. I hope this helps!

Hi Maryam,

Thanks for reaching out, and yes we can definitely assist you with this Total Upkeep backup failure. You mentioned you’ve been experiencing this issue for at least 3 days. I wanted to ask, have Total Upkeep backups ever worked on your website or is this your first time attempting a backup?

You should be able to get some information from viewing the backup logs in your Total Upkeep keep dashboard. Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and use PasteBin to create a link and paste it here, we’ll be able to get some more information about what went wrong.

I’ve seen this error a number of times before. It typically occurs if the backup process is terminated without an error due to exceeding some limitation of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

To summarize the article, here are the most common ways to fix this:

Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.

In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.

Additionally, you can follow these instructions to increase your Max Execution Time and Memory Limit.

I hope this helps! Please let us know if you have any other questions for us.

Hi Lisa,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress! We can definitely assist you with this Post and Page Builder concern.

Homepage Image

It would be hard to tell exactly going what’s going on without inspecting your page directly but I do understand your need to display the maintenance mode page. Your issue could possibly be due to the dimensions of the image you’re displaying as your section background. You might be able to resolve an issue like this by adding padding to this row using the Mobile Device Responsive Utility control:

I really want to understand the exact issue Lisa because of course I’m only guessing here. If you could send us a screenshot of the problem using a platform like ImgBB it would really helpful to us in assisting you to resolve this.

Locations Section

It’s possible that this issue is due to an extra blank element displaying on one or more of your device screen sizes. By default, all elements are visible on all devices but you can use the responsive utilities in Post and Page Builder to hide specific elements. This allows you to easily build out your WordPress site with a mobile first design approach but they can be tricky to locate when switched on or off to suite different screen sizes.

Again, I’m still guessing but I created a short gif to show you what I mean:

If you notice the element is hidden on larger desktop screens but displays on medium sized “laptop” screens. Just like in the video, once you find the blank element you can either hide it by clicking the elements hamburger toggle then Advanced Controls > Responsive Utilities or delete the element altogether.

Other helpful links

– Working with Images
– Changing Backgrounds in Post and Page Builder
– How to Use the Post and Page Builder

We’re looking forward to assisting you further with this Lisa! If you still have questions it would be awesome if you would include a screenshot with them and we will get right on it!

Hi Jennifer,

Thanks for reaching out, that’s really odd that Total Upkeep premium is seemingly activated but you’re unable to access the plugin dashboard from the WordPress Admin area.

The first thing I would try here is, confirm that both Total Upkeep and Total Upkeep Premium are both installed and active on your WordPress website. Total Upkeep Premium needs the standard plugin to remain active as well in order to function properly.

You can confirm this from the “Plugins” section of your WordPress dashboard. If one is installed and not the other you can download the latest versions of both plugins directly from your BoldGrid Central account “Plugins” section.

You can also try accessing the Total Upkeep dashboard directly. To do that you can simply attach this path to the end of your site URL: /wp-admin/admin.php?page=boldgrid-backup-dashboard. If you can access this dashboard from the link and still do not see the dashboard tabs please let us know so that we can look into a possible bug.

I hope this helps Jennifer. Please let us know if you need further assistance with this!

Hi Steve,

I’m happy to hear you were able to get this resolved. It looks like increasing your server resources did the job. I can definitely understand you being hesitant about sending over your logs but our post replies go through a moderation process where we will have removed any vulnerable information.

Again, I’m pleased to hear you were able to work with Liquid Web to get this resolved. Don’t hesitate to reach back out if you have any other questions for us.

Thank you!

Hi Kez,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

I’m sorry to hear you’re having issues viewing previews in the “Add Block” section of your PPB editor. The previews are generated dynamically from our servers. It is possible that connectivity issues occurred on our end for a short time but I have tested Block Previews in a testing environment and all seems to be working well. You would have issues previewing them if you were having problems with your own connecting as well.

Let’s get more details on the problem so that we can further troubleshoot:

1.) Did you notice this issue after updating your Post and Page Builder, WordPress Core version etc…?

2.) Have you added any new plugins to your website recently?

3.) Are you getting an error message of any sort when attempting to access your block library?

One thing you can do is enable WP_DEBUG-ing to see if any errors reveal themselves. If you notice any error messages be sure to copy/paste them here into the thread so that we can have a look at them.

I hope this helps Kez! Please let us know if you have further questions for us.

Hi Alan,

Thanks for coming over from the BoldGrid Team Orange page with your Total Upkeep questions!

Zip Archive failure

The first issue that you mentioned was your ZipArchive backup compressor failing becuase the backup was too large. Normally, when this fails without error it’s due to the size of the backup exceeding a limitation of your hosting account and it may not be possible to workaround without increasing your server resources. I think that fact that “Excluding uploaded files to reduce the size allows it to work” is a big indicator that this is the issue.

Changing the backup compressor type

If you experience this issue again, you can first try changing the backup compressor type to SystemZip and see if that allows the backup to complete. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.

If the backup still fails, try reducing the Compression Level. As an example, a setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. This does mean that the Disk Input/Output is increased due to the larger file size, however.

Filelist Analysis

Similar to excluding uploaded files to reduce resources you can perform a complete filelist Analysis. If your backups are still failing after switching the Backup Compressor and Compression Level, set the Compression Level back to Default, and check the box to enable the Filelist Analysis. Attempt to create another backup.

Navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.

Backup failed w/o notice

In most cases you should be notified right away in your Total Upkeep dashboard if the backup times out or doesn’t complete for some reason. In that case you will receive an email correspondence, but there are rare times when the backup will complete with errors. In this case you may not be notified but you can confirm if the backup completed properly in your backup logs. Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

Perhaps if we can determine exactly what caused the file to become corrupted we can add a feature request to have an email triggered when it’s detected.

We look forward to hearing from you and assisting you further with this Alan.

Hi Mark,

Thanks for reaching out and thank you for using the Pavilion theme with BoldGrid Post and Page Builder for WordPress!

Your Pavilion uses an earlier version of our theme framework that does not have the ability to fully control the display of the blog post layout through the theme Customizer, however there are some adjustments that you can make using Custom CSS and WordPress filters that could help you get your blog posts displaying the way you envision them.

If you would like to do something like disable the Blog sidebar have an article on How to Disable the Blog Sidebar demonstrates how to use filters to hide the sidebar in our GridOne theme specifically, but the techniques in that article will also work for Pavilion.

Another option is using BoldGrid Post and Page Builder to build out your own blog page. You can add your own elements and layouts to the page but most important aspect would be adding the Blog Post list block. Our community manager Jesse created a video detailing how to make that happen:

Lastly, you could try is switching from Pavilion to our latest WordPress theme Crio which does have tools in the Customizer for managing the display of sidebars in addition to a number of other features like custom page headers.

I hope this helps Mark. Please let us know if there’s anything else that we can answer for you!

Hi Roland,

Ah, I believe we are referring to two different settings options. You are correct the Backup Site Now button will not automatically backup via FTP because the backup will essentially pass through the web server before it sent to remote drives, leaving you the option to send it where you choose.

The settings I was thinking of are for the backup itself and pertains to files/folders and database table options. I apologize for the confusion!