Brandon C

Hi Lisa,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress! We can definitely assist you with this Post and Page Builder concern.

Homepage Image

It would be hard to tell exactly going what’s going on without inspecting your page directly but I do understand your need to display the maintenance mode page. Your issue could possibly be due to the dimensions of the image you’re displaying as your section background. You might be able to resolve an issue like this by adding padding to this row using the Mobile Device Responsive Utility control:

I really want to understand the exact issue Lisa because of course I’m only guessing here. If you could send us a screenshot of the problem using a platform like ImgBB it would really helpful to us in assisting you to resolve this.

Locations Section

It’s possible that this issue is due to an extra blank element displaying on one or more of your device screen sizes. By default, all elements are visible on all devices but you can use the responsive utilities in Post and Page Builder to hide specific elements. This allows you to easily build out your WordPress site with a mobile first design approach but they can be tricky to locate when switched on or off to suite different screen sizes.

Again, I’m still guessing but I created a short gif to show you what I mean:

If you notice the element is hidden on larger desktop screens but displays on medium sized “laptop” screens. Just like in the video, once you find the blank element you can either hide it by clicking the elements hamburger toggle then Advanced Controls > Responsive Utilities or delete the element altogether.

Other helpful links

– Working with Images
– Changing Backgrounds in Post and Page Builder
– How to Use the Post and Page Builder

We’re looking forward to assisting you further with this Lisa! If you still have questions it would be awesome if you would include a screenshot with them and we will get right on it!

Hi Jennifer,

Thanks for reaching out, that’s really odd that Total Upkeep premium is seemingly activated but you’re unable to access the plugin dashboard from the WordPress Admin area.

The first thing I would try here is, confirm that both Total Upkeep and Total Upkeep Premium are both installed and active on your WordPress website. Total Upkeep Premium needs the standard plugin to remain active as well in order to function properly.

You can confirm this from the “Plugins” section of your WordPress dashboard. If one is installed and not the other you can download the latest versions of both plugins directly from your BoldGrid Central account “Plugins” section.

You can also try accessing the Total Upkeep dashboard directly. To do that you can simply attach this path to the end of your site URL: /wp-admin/admin.php?page=boldgrid-backup-dashboard. If you can access this dashboard from the link and still do not see the dashboard tabs please let us know so that we can look into a possible bug.

I hope this helps Jennifer. Please let us know if you need further assistance with this!

Hi Steve,

I’m happy to hear you were able to get this resolved. It looks like increasing your server resources did the job. I can definitely understand you being hesitant about sending over your logs but our post replies go through a moderation process where we will have removed any vulnerable information.

Again, I’m pleased to hear you were able to work with Liquid Web to get this resolved. Don’t hesitate to reach back out if you have any other questions for us.

Thank you!

Hi Kez,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

I’m sorry to hear you’re having issues viewing previews in the “Add Block” section of your PPB editor. The previews are generated dynamically from our servers. It is possible that connectivity issues occurred on our end for a short time but I have tested Block Previews in a testing environment and all seems to be working well. You would have issues previewing them if you were having problems with your own connecting as well.

Let’s get more details on the problem so that we can further troubleshoot:

1.) Did you notice this issue after updating your Post and Page Builder, WordPress Core version etc…?

2.) Have you added any new plugins to your website recently?

3.) Are you getting an error message of any sort when attempting to access your block library?

One thing you can do is enable WP_DEBUG-ing to see if any errors reveal themselves. If you notice any error messages be sure to copy/paste them here into the thread so that we can have a look at them.

I hope this helps Kez! Please let us know if you have further questions for us.

Hi Alan,

Thanks for coming over from the BoldGrid Team Orange page with your Total Upkeep questions!

Zip Archive failure

The first issue that you mentioned was your ZipArchive backup compressor failing becuase the backup was too large. Normally, when this fails without error it’s due to the size of the backup exceeding a limitation of your hosting account and it may not be possible to workaround without increasing your server resources. I think that fact that “Excluding uploaded files to reduce the size allows it to work” is a big indicator that this is the issue.

Changing the backup compressor type

If you experience this issue again, you can first try changing the backup compressor type to SystemZip and see if that allows the backup to complete. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.

If the backup still fails, try reducing the Compression Level. As an example, a setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. This does mean that the Disk Input/Output is increased due to the larger file size, however.

Filelist Analysis

Similar to excluding uploaded files to reduce resources you can perform a complete filelist Analysis. If your backups are still failing after switching the Backup Compressor and Compression Level, set the Compression Level back to Default, and check the box to enable the Filelist Analysis. Attempt to create another backup.

Navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.

Backup failed w/o notice

In most cases you should be notified right away in your Total Upkeep dashboard if the backup times out or doesn’t complete for some reason. In that case you will receive an email correspondence, but there are rare times when the backup will complete with errors. In this case you may not be notified but you can confirm if the backup completed properly in your backup logs. Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

Perhaps if we can determine exactly what caused the file to become corrupted we can add a feature request to have an email triggered when it’s detected.

We look forward to hearing from you and assisting you further with this Alan.

Hi Mark,

Thanks for reaching out and thank you for using the Pavilion theme with BoldGrid Post and Page Builder for WordPress!

Your Pavilion uses an earlier version of our theme framework that does not have the ability to fully control the display of the blog post layout through the theme Customizer, however there are some adjustments that you can make using Custom CSS and WordPress filters that could help you get your blog posts displaying the way you envision them.

If you would like to do something like disable the Blog sidebar have an article on How to Disable the Blog Sidebar demonstrates how to use filters to hide the sidebar in our GridOne theme specifically, but the techniques in that article will also work for Pavilion.

Another option is using BoldGrid Post and Page Builder to build out your own blog page. You can add your own elements and layouts to the page but most important aspect would be adding the Blog Post list block. Our community manager Jesse created a video detailing how to make that happen:

Lastly, you could try is switching from Pavilion to our latest WordPress theme Crio which does have tools in the Customizer for managing the display of sidebars in addition to a number of other features like custom page headers.

I hope this helps Mark. Please let us know if there’s anything else that we can answer for you!

Hi Roland,

Ah, I believe we are referring to two different settings options. You are correct the Backup Site Now button will not automatically backup via FTP because the backup will essentially pass through the web server before it sent to remote drives, leaving you the option to send it where you choose.

The settings I was thinking of are for the backup itself and pertains to files/folders and database table options. I apologize for the confusion!

Hi Rfahn,

You’re more than than welcome! I’m so happy we could help get this resolved for you. We will always be here to answer you questions please don’t hesitate to reach back out should you need us again in the future!

Thank you!

Hi Rfahn,

I just received word from our developers that this issue has been patched in Post and Page Builder version 1.24.2 which has just now been released. Please note that the notice in WordFence will not go away until a new scan is run AFTER updating Post and Page Builder. This can be done manually from your WordPress dashboard in WordFence > Scans.

Thanks for working with us through this Rfahn! Please let us know if there’s anything else we can help with.

Hi Rfahn,

I spoke with our developers about this and they are aware of the issue. They confirmed that based on the notice it means that there is a POSSIBLE vulnerability, although it is not a serious one. The worst possible thing someone could do, is trick a user into opening a link that would change their default editor setting.

However, we do take all CSRF vulerabilities seriously, and are working on a patch now. I really hope this helps, you can contact us using this thread at any time for updates.

Hi Amy,

Thanks for reaching out! Sorry to hear you’re having some trouble with a WordPress Update. Can you let us know exactly what you’re attempting to update? Is it your WordPress core version, a theme or plugin, or a combination of one or more? It would also help if you could let us know what versions you’re updating to and from.

You might benefit from enabling WP_DEBUG on your WordPress site to see if it reveals any error messages. If you do see any errors we can take a look if you would copy/paste them into the thread here.

Hi Beth!

Thank you for reaching out and thanks for using the Swifty theme with BoldGrid Post and Page Builder for WordPress!

Jesse explains a few different ways to display blog post on your homepage in the video. If you could let us know exactly how you’re attempting to implement your blog post in to your homepage we can point you into the right direction.

If you just need to display an archive of your latest post as your homepage you can visit the WordPress Customizer Appearance > Customize > Advanced > Homepage Settings and chose the option to display “Your latest post”.

I hope this helps Beth! We look forward to answering any questions you have on this.

You’re very welcome Isaac! I hope that we can we get this resolved soon for you.

Hi Jim,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you’re having some trouble following the guides you’ve located. The customizer is a part of your native WordPress application. In order to access the footers section of the customizer navigate to the backend (admin) area of your WordPress website and hover over Appearance. From there you will see the “Customize” tab. Select that item and it will open a new page and place you in customize mode.

From that point to access footers you just need to navigate to Here you’ll have the option to modify the native Crio footer from the “Layout” section or adding your own Custom Crio Footer by selecting the “Footer Templates” section which will allow you to create your own page footers using the same drag and drop functionality as the BoldGrid Post and Page Builder for WordPress.

I hope this Helps Jim, please let us know if there’s anything else that we can answer for you!

Hi Fabio,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

I tested your issue in Firefox and was unable to replicate the error. In my instance the Post saved properly as it is supposed to. Have you tried this out in any other browsers?

Is your WordPress core/theme and Post and Page Builder plugin updated to its latest versions? Also do you remember when you first started experiencing this problem? Was it maybe after an update of some sort, or after installing a new plugin?

We look forward to assisting you further with this Fabio!

Hi Stefano,

Thanks for reaching out! I should note that Total Upkeep isn’t rigorously tested with WordPress Multisite.

That said, it can be installed on the network and be used by the network super-admin, and it will back up the entire network, but not individual sites so I’m not sure if you’ll get the desired result when trying to restore to a single site.

Thanks Issac,

On my end it looks like the Draw Attention editor is an extension of the WordPress Block Editor so I was able to view this option right after activating the plugin.

.

However, I received an error after attempting to switch to the Post and Page Builder editor and I was unable to access the page after that point. This was true for PHP versions 7.4 and 8.0.

Deprecated: Hook block_editor_settings is deprecated since version 5.8.0! Use block_editor_settings_all instead. in /home/sitesbyyogi/public_html/wp-includes/functions.php on line 5828

Warning: Cannot modify header information - headers already sent by (output started at /home/sitesbyyogi/public_html/wp-includes/functions.php:5828) in /home/sitesbyyogi/public_html/wp-admin/admin-header.php on line 9

I’m not sure exactly why this is occurring but I’ve created a bug request on your behalf so that our developers can have a look at this. We’ll be sure to reach out to you using this thread the moment we have an update for you.

Thanks Issac, I we can help you to get this resolved quickly.

Hi Issac,

You can also try switching to the classic editor from the specific page you’re editing. If you notice on the upper right hand side of your page editor you have the “Editor Option. You can try setting your preferred editor directly from here as well.

Remember you would need to do this on a page by page basis. You mentioned this issue started some months back. Do you remember if anything changed during that time? Something like an update to one of your plugins, WordPress core, or PHP version?

I am getting some errors on my end when testing these two plugins so it’s likely indicative of a larger issue. We’ll do some more testing and get back to you using this thread when we have more details and/or a possible solution.

Thanks Issac!

Hi Sher,

Thank you for reaching out! We made this private for you so that your personal information won’t be displayed online. What you can do is reach out to premium support directly at support@boldgrid.com to get this sorted out.

I hope this helps!

Hi Jim,

Thanks for reaching out with with your BoldGrid Post and Page Builder questions!

I can understand how working with Post and Page Builder can be confusing at first. It can take a bit of time to get used to the block style editor.

I’m trying to visualize exactly what you’re wanting to build. You mentioned you wanted a full width “header” section. I’m assuming you mean at the very top of the page but below the main menu/navigation section. This is typically called a “Hero” section.  I created a video for you explaining how to create a full width page with hero section and two additional columns below.
 

 
I hope this is what you’re looking for Jim, we also have a guide on using the Post and Page Builder that I think should be beneficial to you. Please let us know if you need further assistance with this!