Brandon C

Hi oldretiredguy!

Thanks for your question! I’m sorry to hear you’re having trouble with your BoldGrid Theme. My first thought is it’s likely that one or more of your BoldGrid plugins are out-dated and deprecated code is causing your error.

You mentioned everything was working properly up until about 6 weeks ago. Do you remember if you made any changes to your WordPress site around that time? Such as updating your PHP or WordPress core version perhaps?

You can try accessing your website via FTP or file manager and remove your BoldGrid theme and plugins from your website. Specifically the BoldGrid Inspirations plugin if you have that installed. After removing theme visit your website (if possible) and reinstall the latest versions of the plugins and theme.

Also I tried pulling up your site admin URL and it looks like there is a database connection error there so that may be something you have to work out with Hostgator to get your site fully up and running.

We look forward to assisting you further with this!

Hi, thanks for reaching out with your BoldGrid questions! I see you are using the Swifty WordPress theme with BoldGrid Post and Page Builder.

It looks like your site has already been published, so in this case to edit content you need to be logged in to your website. Once you are logged in to the website admin visit the Pages section from your dashboard and select the page you wish to modify.

You can use the BoldGrid Post and Page Builder to update and modify content on your site pages. Once you’re satisfied with your changes you click the blue update button in your page editor.



The Update button will either be in the right hand sidebar or just below your content depending on the device screen size you’re working on.

I hope this helps! Let us know if you have further questions for us after reviewing this information.

Hi Josh!

I’m so happy to hear you were able to get this resolved! Don’t hesitate to reach back out if you ever have any other questions for us.

Hi Josh,

It seems like you might be experiencing a caching error. Try clearing all cache associated with your website, that includes browser cache, and any server side cashing agents you might be running.

After clearing your cache try checking your updated page in a private or incognito browser to see if that clears up the issue for you.

I hope this helps! Please let us know if you need further assistance with this.

Hi Lorenzo,

Thank you for reaching out! The important thing here is you must have Total Upkeep installed on the destination website as well.

When performing a restoration from a file you need to select Total Upkeep from your WordPress Dashboard. Click the Upload Backup button at the top of the page. Then click Choose File, Select the file, then click Upload.

Once your file is uploaded, click the backups tab and you’ll see a list of any backups you have available. Click the View details button next to the backup you want to restore. Then click the Restore button in the Download & Restore section. Click through the prompts and your restoration will initiate.

I hope this helps Lorenzo! Please let us know if we can answer anything else for you!

Hi Roobha,

Thanks for reaching out although I’m sorry to hear you’re having trouble restoring your Total Upkeep backup.

If you can still access the backups in your source site (Website 2), are you able to delete and recreate the Cloud instance of (Website 1) and reattempt the transfer? That would probably be the quickest way to resolve this.

You could also try running new backup of (Website 2) and restoring that just to be sure you’re working with a fresh backup file.

I really hope this helps Roobha but please let us know if you need further assistance!

Hi Tim,

Thanks for reaching out and also for using the Swifty theme with BoldGrid Post and Page Builder for WordPress!

I took a look at your error messages and it seems to be some deprecated code warning a fatal error indicating an issue with the BoldGrid Inspirations plugin and also Contact Form 7 so I’m thinking there could be something clashing there. It likely happened if you updated your PHP version recently or even possibly your WordPress Core version. Have you done either recently?

It would be a great help if you could let us know your Contact 7 version number, as well as, current WordPress and PHP version numbers so that we can have our developers test the issue in a server environment that closely reassembles your own.

Thanks Tim, We really look forward to helping you resolve this issue!

Hi Roobha,

Thanks for bringing this to our attention. We are aware of the issue with Cloud WordPress and our developers are working to have resolve as soon as possible. We’ll be sure to contact you via this thread when we have word that the Cloud WP platform is back online.

Thank you, and we do apologize for the inconvenience.

Hi Chris,

Thanks for reaching out and also for using Crio Pro WordPress theme!

I inspected the contact page on your website and I see that you’re using the WeForms plugin to generate your contact form so I went ahead and located a guide that explains how to change admin notifications in WeForms.

To summarize o set up notifications, navigate to –

WordPress Admin Dashboard → weForms → Contact Forms

Then click on the form for which you want to set notifications. The form editor will open, click on the Notifications tab.

Click into this section to modify admin notifications in your contact form. You will get more options including notification name, email sender, email receiver, email subject, and email message. All of these fields will be filled with default settings. You can change them if desired.

I really hope this helps!

Hey David,

We will definitely get right back to you with an update. You should be able to remove the plugin using FTP or your web hosting accounts file manager. You’d just need to locate the plugins folder for your website and delete the Total Upkeep folder from there.

Thanks David, we hope to have this resolved for you soon!

Thanks for that David,

I think this could be an actual bug. The Boolean false is indicative of an error occurring using popen. We check later down in the code to find if it was false, but the error is happening because fread, the value of popen has already tried to open. That means we probably need to check for that false before we try to fread.

I feel the root cause of this still could be a server related issue because popenlooks like it’s available but is erroring out, but we could prevent that fatal if we provided a checked before reading it.

I’ve created the bug ticket for this issue and I’m hoping to have it resolved quickly and go out in the next patch. I’ll be sure to keep you updated here.

Thank you,
Brandon C.

• This reply was modified 1 year, 4 months ago by Brandon C.

Hi Scott,

I really apologize for the delay I thought a response to this went out days ago. What’s puzzling to me is the error says . doesn’t have permissions, and that makes no sense because that should be exactly equal to the same directory you’re attempting to restore, so it makes me think you could be having bigger problems.

Could you try performing a ls -lah in the docroot so you can see the permissions of the dotfiles. Theoretically the ./ folder is just a symlink to /opt/bitnami/wordpress/, and it stands out as odd that it’s available in the backup to restore in the first place. You could try excluding dotfiles in future backups with .* in the excludes list.

This issue sounds similar to another Total Upkeep bug ticket that we have in for skipping files without perms without dying. I will add your issue to the bug ticket and ask for an update. Your issue is tough for us to test being that you’re on a VM and we have no way to actually replicate it ourselves at this time. I will definitely reach back out to you once we have an update on the matter from our developers.

Thanks Scott, and again I apologize for the inconvenience.

No worries Nigel,

I was under the impression that these issues PHP 8.0 had been resolved. I’ll get this new information over to our developers and reach back out to you as soon as possible.

Thanks Nigel

Hi Shubha,

Thanks for reaching out with your BoldGrid Post and Page Builder questions! I think the source of your issues with Post and Page builder is stemming from your Voice Theme from Mekshq.com.

This theme is not 100% compatible with Post and Page Builder because the PPB was specifically created to work with themes built on the BoldGrid Theme Framework such as our Crio Pro WordPress theme.

If you wish to continue using the Voice theme I’d suggest contacting the theme developers directly for advice on installing and using a compatible page builder.

I hope this helps Shubha! Please let us know if you have any further questions for us.

Hi Anne,

Thanks a lot for sharing your screenshots with us, it definitely helped us gain a better understanding of what’s happening with your site.

To begin troubleshooting can you first temporarily deactivate your Jetpack plugin so that we can rule out the possibility of your theme or plugin clashing with Jetpacks optimization services.

When building the structure of a page, there’s a width setting to be aware of, container and container fluid. It sets how wide the page is. You can find a little more information about that on this page: https://www.boldgrid.com/support/boldgrid-crio-supertheme-product-guide/working-with-container-types/

The page you shared is actually an archive page, so adjusting the settings is a little different than when editing a page or post directly.

To change the width of a an archive page, please follow these steps:
Log into the customer and then navigate to the page you want to change

In the left menu, go to Design > Blog > Blog Page > Post list settings.
From here, experiment with the different Container settings.

Here’s a few screenshots showing how the different setting may look:

I just wanted to share these with you although it seems like it could be a larger issue, but I think we should be able to tell more once you have Jetpack deactivated.

Thanks Anne, we look forward to hearing back from you!

Hi Eling,

I have more of an understanding of your issue after your screenshot. This could be a bug that’s specific to Safari but we need more info in order to determine that. Have you viewed the page on an Android device? If so, does the page display correctly on that device?

Since this is page specific I think a good way to tackle your issue is by using the responsive utilities in Post and Page Builder.

Post and Page Builders responsive utilities allow you to build elements to display differently on specific theme sizes. This way you’ll have full control over your images as well as element background elements. You can add margin and padding to your elements according to the size of the block.

Thanks Eling!

Hi Eling,

Thanks for reaching out with your Crio Pro WordPress theme questions.

In order to customize Menu item fonts in your Crio theme you should navigate to Appearance > Customize > Design > Menus > Main Menu > Font .

I hope this helps!

Hi Eling,

Sorry for the confusion, the code provided was meant to be a starting point for further optimizations. Looking at your site this page seems to be the only one experiencing these types of issue with padding and margin.

I noticed now that your site title doesn’t display at all but as far as the scalability when I check on my mobile device and in my browser tools everything seems to scale properly.

Can you tell us what browser you’re using to view your website so that we can inspect that as well?

We look forward to hearing back from you!

Hi Eling,

Thanks for reaching out although I’m sorry to hear you’re having issues with our Crio Pro WordPress theme.

So it looks like you might be having two problems here, one being the scaling of your images and backgrounds on mobile devices and the other is a similar issue with your site and page titles.

Lets start with titles, remove the current CSS you copied over and follow this guide to add CSS that will remove auto-hypens for headings on your site.

After implementing this change contact us again so that we can review your site and continue with the next steps.

Thanks a lot Eling, we look forward to assisting you further with this!

Hi Justin,

I see what you mean here it looks like some custom CSS will likely be required to get your video blocks displaying exactly the way you want them to. The fact the your RaRa Theme was not built on the BoldGrid Theme Framework means it does not integrate 100% with the Post and Page Builder. Rara Themes should have a recommended page builder that you may want to try switching to for this particular theme and you can likely easily reach them at their support page to inquire about this.

If you would like to switch to the Crio Pro WordPress theme you will not actually lose any content in the inspirations process. The look of your website will change to match your selected inspiration but it will not affect your actual content. You’ll might just need to reconfigure your menus and top level pages so that they display your content again instead of the demo content.

Crio is considered a super theme and the inspirations are only meant to kick start your web development process. With over 400 customizable options your definitely be able to make the theme your own. It will also give you complete control over BoldGrid Post and Page Builder which I believe should resolve some of your most pressing issues.

I hope this helps Justin! Please let us know if you have any other questions for us!