Brandon C

Hi Jamiw,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you’re having trouble with the mobile responsiveness of your shopping cart. We inspected your site and we’re noticing the “Add to Cart” buttons are redirecting back to the current page and no option to view the cart is available at all. That’s for larger and smaller screen sizes on our end.

Has anything changed recently that might have caused this? Also has the cart worked at any point or is this your first time setting it up?

You can use a responsive cart plugin like Side Cart WooCommerce (Ajax) to add an interactive and responsive shopping cart option to your theme. This might actually be easier for you to incorporate than the current option.

I hope this helps. Please let us know if we can offer further assistance or answer anything else for you!

Hi Misa,

Thanks for your Crio Pro WordPress theme questions as always!

While this goes a bit beyond the scope of support and into the realm of development, I definitely understand your concern here. I was able to locate a guide on styling the WordPress Calendar widget that I think you might find useful.

I really hope this helps!

Thanks Misa,

Sorry you’re still having some issues. I see what you mean when I tried changing the display of the calendar to different options on my end.

Definitely let us know if the CSS method works for you and if not we’ll continue to help you troubleshoot!

Thank you!

Hi Misa,

Thanks for your question and thank you for using Crio Pro WordPress theme!

We inspected your page and it looks like there could be some configuration setting forcing your calendar into the sidebar. Before attempting to adjust this with CSS can you check your Events Calendar settings from your admin dashboard Events > Settings > Display and under calendar display make sure the Events template is set to Default Events template.

I also managed to come up with some CSS that should allow you to adjust the calendar width within the events container div. You can add this from the custom CSS editor from the Crio Customize section.

@media screen and (min-width: 900px) {
.tribe-common .tribe-common-l-container {
    width: 1200px;
}
}

You can adjust the width size to hopefully find your fit on larger screens.

Thanks Misa, we look forward to hearing from you!

Hey Pete, thanks for reaching out with your Crio Pro WordPress theme questions! What you can do here is just add an additional attribution page.

1.) Upload the Image:

• Go to your WordPress Dashboard.
• Click on “Media” in the left-hand menu.
• Click on “Add New” to upload the image from your computer. Once uploaded, copy the image URL or attachment link.
• Create “Special Thanks” Attribution Page:

2.) From the Dashboard, click on “Pages” and then “Add New” to create a new page.
Title the page as “Special Thanks” or any other appropriate title.
In the content area, add a paragraph of text to credit the image source (e.g., “Image courtesy of iStock: [Image URL]”).
Add the Image:

3.) Place your cursor at the location in the content where you want to insert the image.
Click on the “Add Media” button above the content area.
In the Media Library, select the image you uploaded earlier and click on the “Insert into page” button.
Save and Publish:

4.) Once you have added the image and the attribution text, click on the “Publish” button to make the page live.

I hope this helps Pete! Please let us know if there’s anything else we can answer for you.

Hi Husna,

Gateway Timeouts happen from time to time with Cloud WordPress when the server is experiencing high traffic. They normally last 20 minutes to an hour before everything gets back up and running properly.

I checked the URL you attached in the thread and it looks like your issue is the actual page location could not be found.

Are you attempting to access the website directly from your BoldGrid Central “Cloud WordPress” dashboard or are you attempting directly from URL? If the latter, you may want to confirm that that the URL is correct.

If this is a brand new cloud instance, I’d encourage you to use the “Recreate” option to reset the parameters or delete the instance and start a fresh one.

I hope this helps! Please let us know if we can offer further assistance.

Hi Rodrigo!

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme! I’m sorry to hear you’re having some issues with mobile responsiveness in BoldGrid Post and Page Builder but let’s see if we can help you out.

First, you mentioned that this issue started a few weeks ago, so if the mobile version actually did function properly at some point do you think these issues began after some change to your WordPress site? A theme or core update perhaps?

It’s also possible if you’ve added some custom rules with CSS that it could throw off the responsiveness of your Post and Page Builder Blocks as well. Post and Page Builder allows you to set conditions for which blocks and elements appear on the page, depending on the size of the screen.

By default, all elements are visible on all devices but you can use the responsive utilities in Post and Page Builder to hide specific elements. This allows you to easily build out your WordPress site with a mobile first design approach.

You may also benefit from reviewing this comprehensive guide on using the Post and Page Builder in general.

Other helpful links:

– Using the Desktop, Tablet, and Phone Views
– Working with Columns
– Working with Fonts
– Working with Images

If you let us know what exactly what issues you’re experiencing with mobile responsiveness and we will help you to tackle them one by one.

Hi Erik,

Thanks for reaching out with your Crio Pro WordPress theme questions! If you let us know exactly what type of modifications you wish to add to your Crio footer we can definitely give you our best suggestions on how to implement them.

It would also be great if you could review this guide on creating custom headers and footers in Crio and let us know if you have any questions.

I hope this helps Erick, we look forward to assisting you further with this!

Hi Sixto,

Be sure to Update/Save your draft before viewing the items in the WordPress Appearance > Customize . If you don’t update the draft before visiting the Appearance tab it will not retain the changes you’ve made.

If you would like to send us a screenshot of what you’re experiencing you can use a platform like ImgBB to share your image with us.

You also want to be sure that after saving the draft, you purge any cache from your website, that includes browser cache, and any server side caching agents you might be running.

I hope this helps!

Hey Tim,

So happy to hear you were able to get this resolved! We really appreciate you including your error messages so that we can inspect them. I think the error occurred because of the amount of time that had passed between updates. As long as you regularly update your Inspirations plugin moving forward as they release everything should continue to run smoothly.

I’m not sure if CF7 was out of date as well but you might be able to take a similar approach to fix that plugin.

Thanks Tim, let us know if there’s anything else that we can answer for you!

Hi Husna and Michael!

I think most issues with cloud WordPress should be resolved. If anything please check your demo site periodically as are developers are working to get everything back up and running properly.

For any other issues can you all please start a new forum topic and include the URL of the site you’re having trouble with?

Thank you!

Thanks Tim! It looks like that may have cleared up a few things but we’ll still need to address the Inspirations plugin error. Your Inspirations plugin is definitely outdated its showing a version 2.4.2. which came out a few years back.

What you can try here is deactivate your Inspirations plugin and then attempt to update all of your other plugins. After updating the other plugins go back and try updating the inspirations plugin while it’s still deactivated. Hopefully this helps to get you back up and running but let us know if you run into any other issues. We’ll definitely be here to help!

Hi Husna,

Thanks for bringing this to our attention. We are aware of the issue with Cloud WordPress and our developers are working to have resolve as soon as possible. We’ll be sure to contact you via this thread when we have word that the Cloud WP platform is back online.

Thank you, and we do apologize for the inconvenience.

Hi David,

Thanks for reaching back out. We have come up with a resolution for this issue and it’s currently going through code review so that we can have it implemented immediately. I’ll be sure to let you know the moment that it becomes available or in the case that we have any other updates.

Thanks so much for your patience and for working with us on this!

Hi Kristopher,

Thank you for reaching out although I’m sorry to hear your having trouble with compatibility between Total Upkeep and your web hosting environment. We’d like to get more details on your error if possible. Is there a full error message that you could copy and send over for us to inspect?

We also want to pinpoint when this error is happening and what could possibly be triggering it. Are you receiving this error message upon activating the Total Upkeep plugin itself or do you get this response when attempting a task such as performing a backup?

You mentioned a you received a dead link to make your web hosting compatible with Total Upkeep compatible with your web hosting. Is that link appearing in your error message as well? Maybe you can copy/paste the link in to the forum here as well so that we can take look to see if it reveals anything.

We look forward to assisting you further with this Kristopher!

Hi Eling,

Thanks a lot for reaching out with your BoldGrid Post and Page Builder questions!

Yes it’s possible to create collapsible sections directly from your Post and Page Builder editor. It will take a small bit of customization but the linked guide is really good and will show you exactly how to do just that!

Thanks Eling, Please let us know if you have any further question on this!

Hi David,

Thank you for reaching out with your Total Upkeep questions although I’m sorry to hear you’re having trouble creating backups. I have some questions for you so that we can begin troubleshooting your issue.

1.) What is your PHP version number?

2.) What is your WordPress core version?

3.) How exactly are you attempting to create your backup? (ex: Total Upkeep dashboard, WordPress CLI etc)

4.) Can you navigate to Preflight Check from your WordPress admin dashboard Total Upkeep > Dashboard > Preflight Check and make sure your site passes the Functionality test.

You can refer to this guide to check out steps to take when the site check fails. We also have a a detailed list of steps you can take to troubleshoot Total Upkeep backup failure errors.

I hope this helps David and we look forward to assisting you further with this!

Hi David,

Thanks for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder questions!

I couldn’t locate the previous thread you mentioned but lets see if we can help you out. You mentioned you were able to incorporate a PHP code snippet. Did you add that snippet using the Code Snippets preview or something similar. Or were you using some specific method when you say you that the PHP snippet was embedded directly into the page.

Are you able to send us that snippet so that we can take a look?

Hi Ann,

Thank you for reaching out, I removed your personal information because this is a public forum and we only handle technical matters here, but our premium team will definitely assist you with processing your refund and cancelling your account.

You can log-in to premium support using the account email address you used to sign up for our services to cancel your subscription.

Thank you, I really hope this helps.

Hi Anne,

We’re sorry to hear you’re still experiencing these issues. There’s likely a larger problem here and we would like to address things directly if possible. I see that you host with our premium partner Dreamhost which gives you access to our private premium forum. If you follow this link you can access our BoldGrid Premium Support from the BoldGrid Central Support center.

In premium support you can give us permission to log into your website using a plugin like Temporary Login w/o Password. We’ll log in and test the site on our end to figure out exactly what’s causing the issue. To access to BoldGrid Central you would log-in using the same exact credentials you use to log into your Dreamhost web hosting account.

We hope to assist you further with this Anne, Thank you!