Brandon C

Hi Ann,

Thank you for reaching out, I removed your personal information because this is a public forum and we only handle technical matters here, but our premium team will definitely assist you with processing your refund and cancelling your account.

You can log-in to premium support using the account email address you used to sign up for our services to cancel your subscription.

Thank you, I really hope this helps.

Hi Anne,

We’re sorry to hear you’re still experiencing these issues. There’s likely a larger problem here and we would like to address things directly if possible. I see that you host with our premium partner Dreamhost which gives you access to our private premium forum. If you follow this link you can access our BoldGrid Premium Support from the BoldGrid Central Support center.

In premium support you can give us permission to log into your website using a plugin like Temporary Login w/o Password. We’ll log in and test the site on our end to figure out exactly what’s causing the issue. To access to BoldGrid Central you would log-in using the same exact credentials you use to log into your Dreamhost web hosting account.

We hope to assist you further with this Anne, Thank you!

Hi Chuck,

Thanks for reaching out and thank you for using the Monument theme with BoldGrid Post and Page Builder for WordPress!

You should be able to change the width of the sidebar with a bit of Custom CSS. From your WordPress dashboard navigate to Appearance > Customize > Advanced > Custom JS & CSS and place this bit of code into your Custom Them CSS section:

@media only screen and (min-width: 992px) {
.sidebar-nav {
    width: 20%;
}
}

You can change the width percentage to manipulate the page header size.

I really hope this helps Chuck, please let us know if you have any other questions for us!

Hi Anne,

Thank you for reaching out with your BoldGrid Post and Page Builder questions!

We’re sorry to hear you’re having issues with elements in your live site displaying the way you set them up on the backend. One thing to consider is your Post and Page builder editor is a User Interface that includes a right and left sidebar as well as widgetized tools that can obscure its display a bit.

With that being said can you give us more details on your specific issue? Are there specific columns or rows that aren’t displaying correctly, CSS issues, etc… It would also help if you could send us a screenshot of your backend page editor using ImgBB .

Thanks Anne, we look forward to assisting you further with this!

• This reply was modified 1 year, 2 months ago by Brandon C.
• This reply was modified 1 year, 2 months ago by Brandon C.

Hi Eling,

Thanks for reaching out! The site title in your theme is likely hidden in the Customizer settings of your Crio Pro WordPress theme. To check this visit Appearance > Design > Header > Site Header Layout > Select Layout from your WordPress admin area.

If the Branding Display for logo is unchecked click it to switch it on and it should display in your theme.

As far as scaling your site title for different menu sizes, this can be handled from the Appearance > Design > Header > Site Title section of the customizer. The is an input for Responsive Font Size that you can use to ensure scalability on any device size.

I hope this helps Eling! Be sure to let us know if you have any other questions for us.

Hi Cecilia,

I’m not sure what happened to our previous thread but no worries! Can you try downloading the BoldGrid Wedge theme from this link and then installing it to your WordPress site?

It seems like your copy of Wedge could be outdated and I just want to rule that out.

Thank you Cecilia, we look forward to assisting you further with this!

Hi Miriam,

In this case you may need to access the template file itself to remove the inline CSS. Being that this is a WooCommerce issue you could likely find a solution in the WooCommerce Support channel.

We would still be happy to inspect the page for you however if you’re able to produce a link for us.

Thanks Miriam!

Hi Miriam!

Your EventPress theme handles your sidebar, what you’d probably want to do is contact their tech support page for assistance with getting them to display on every page.

Your WooCommerce text issue is likely a CSS issue. If you wouldn’t mind linking us to one of your WooCommcerce pages we can inspect it using our browser tools and find the CSS Selectors to help you enlarge the text.

Also, updating PHP is a bit different from updating your WordPress Version. Updating Your PHP version is something that’s done on the server level so it would require you logging into your Web Host admin or control panel application.

You can check the PHP version of your website from your WordPress dashboard. You need to visit Tools > Site Health section, click the Info tab and scroll down and select the Server dropdown.

PHP version 8.0 is the recommended version of WordPress, your web host should be able to help you upgrade our software if it’s any lower than that.

Thanks Miriam!

Hi Terry,

Thanks for reaching out with your Total Upkeep questions. I’m not sure that max_exec_time is the exact cause of this issue. 120 seconds should be sufficient but I’ve seen websites with much higher max_exec_times. There could very well be some other hosting/server limitation causing your issue.

Total Upkeep makes a log every time you create a backup, so that’s going to be the place you want to check first. Navigate to Total Upkeep > Tools > Logs and look for your most recent log. It will have a name like archive-XXXXXXXX.log. If you can copy that log and paste it here, we’ll be able to get some more information about what went wrong with your backup.

If a backup does not complete, and you don’t get any error messages in your log, there’s a good chance that your hosting provider / server may be auto killing the backup process. What you can do is run a Sanity Check Backup to check this. Performing a “Sanity Check Backup” – involves only backing up .txt files, to make sure the backup process can complete successfully. If it does complete, this helps to further indicate a possible server intervention.

In order to run the Sanity Check you’ll need to create a “custom backup” and in the includes section For “Files & Folders” enter *.txt. Also exclude all database tables from your backup.

After your backup completes, visit your logs section to verify that it did. This sanity check will let us know if this issue is with your backup itself or if there’s something going on outside of that like with your server or hosting resource limits.

Changing your backup compressor type might also help to get your backups up and running. To do so, navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.

If the backup still fails, try reducing the Compression Level. A setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. This does mean that the Disk Input/Output is increased due to the larger file size, however.

If your backups are still failing after switching the Backup Compressor and Compression Level, set the Compression Level back to Default, and check the box to enable the Filelist Analysis. Attempt to create another backup. Navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.

I hope this helps Terry! Please let us know if there’s anything else that we can answer for you.

Hi Vince, thanks for reaching out!

We really appreciate your insight on this Total Upkeep error. We’re aware of this issue occurring with WordPress version 5.6. If you’re still experiencing the error with WordPress version 6.2+ would you mind sending over your complete backup log so that we can take a look and compare it to the previous issue?

Thanks Vince, we’re looking forward to your reply!

Hi Steve,

Thank you for reaching out with your BoldGrid Post and Page Builder questions!

I think your issue has to do with the pre-set dimension’s that you’re replacing your image with. When you replace a photo it will set the image using the same dimension as the previous photo, so when the dimensions are incompatible you will get the blurry image that you see.

When you replace an image try selecting the option to show it as full-size to see if that clears up your issue.

It would also help to edit your images in a third party software to set its correct dimensions before uploading to your WordPress site. That should help you to upload crisp and clear images.

I hope this helps! Please let us know if you have any other questions for us.

Hi Tyler,

Thanks for reaching out, it looks like you or someone using your account did sign up for BoldGrid services using an email address ending with @paralox.net. You can reach out to our billing team directly at support@boldgrid.com for assistance with this.

Thank you!

Thanks Elizabeth,

I did some research on your error message (8192) and it looks like it’s just a warning notice and your backups are actually completing successfully.

We can tell the backup is succeeding from this line in your log:

[2023-06-10 18:33:26 UTC] Archiving of files complete!
[2023-06-10 18:33:26 UTC] Archive filepath / size: /home/dh_iermgt/boldgrid_backup/boldgrid-backup-happbeeacres.com-ff142f26-20230610-181537.zip / 3483245765 (3.24 GB) 

Taking a deeper dive I noticed your success emails aren’t arriving to your inbox properly. You might want to check your SMTP configuration if you’re using that method to ensure that you receive them moving forward.

[error_data] => Array
(
[wp_mail_failed] => Array
(
[to] => Array
(
[0] => xxxxxxxxxxx@gmail.com
)

It would make sense that you started to see these warnings after updating your PHP version since it was introduced in PHP 8.1. The good news is the backup in your Google Drive should be the latest backup taken.

• This reply was modified 1 year, 3 months ago by Brandon C. Reason: Total Upkeep, Remote Backups

Thanks for your reply Miriam,

I’m wondering if the shortcode provided to generate the UI has been removed or is deprecated. If the site hasn’t been updated in a while be sure to update your WordPress Core, PHP Version, WordPress theme, and any active plugins you might be running.

I know PHP 8.0 has been introduced as the most stable version of PHP at the moment so if you’re still running PHP 7.4 or below it could be producing some errors.

As far as your issue with Stripe I’d recommend reaching out to WooCommerce support directly. They’ll be more equip to answer these types of questions for you.

If you can create a new test page for a product we would be more than happy to test your checkout process with you.

Thanks Miriam! Hope you’re able to resolve these issues quickly, we’re always here to help in any way that we can!

Hi Allen!

If you’re using the BoldGrid Post and Page Builder for WordPress or the Classic Editor, click on your embedded video and click the Edit (Pencil) icon, where you’ll find options to Autoplay, and loop the video:

If you’re using the WordPress Block Editor (Gutenberg), look for the options in the right-hand side. You may need to select the option to Show more settings from the block’s 3-dot “Vertical Elipsis” menu:

I hope this helps Allen! Please let us know if there’s anything else that we can answer for you.

Hi Alan,

Thanks for reaching out and we appreciate your suggestion to improve our Total Upkeep backup logs. I think one thing to note here is the time stamp. If you notice the backup process is restarting and likely timing out and that seems to be why you’re seeing the repetitive messages.

These errors look like they are issues with file permissions on your server. Here are a couple of questions for you so we can help you get this resolved.

1. Is this a network site of a WordPress Multisite install?
2. Did a site crash cause you to need to restore this backup? If so, your site’s issues might also be caused by the permissions issues.
3. Does your hosting provider offer a tool to fix file permissions for WordPress? Often times, you host will be able to resolve permissions errors like this if you’re able to reach out to their support team.

Thanks Alan, please let us know if you have any further questions or suggestions for us!

Hi Jae,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

I think the BoldGrid Gallery plugin may be the source of your php upgrade error. That particular plugin has been deprecated and all of its features were integrated into BoldGrid Post and Page Builder. It’s safe to delete the BoldGrid Gallery and proceed with your PHP upgrade.

Please let us know if you continue to have trouble with your upgrade after doing removing BoldGrid Gallery. If there’s an error message associated with the upgrade attempt we’d be happy to take a look if you don’t mind copy/pasting it into the thread here. You can also try enabling WP_DEBUG to see if it reveals anything.

Thanks Jae, we look forward to assisting you further with this!

Awesome Shane,

We really appreciate your input. We have a identified and have a fix in for these templates, they’ll be updated in an upcoming Crio patch release!

In the meantime it should not affect your woocommerce pages functionality. Please let us know if you experience any issues!

Thank you!

• This reply was modified 1 year, 3 months ago by Brandon C.

You’re very welcome David,

I hope it doesn’t cause too much of an inconvenience. I hope you can find a quick resolution for this. We’ll definitely be here if you have any other questions for us!

Hi Elizabeth,

Thanks for reaching out although I’m sorry to hear you’re having issues with your Total Upkeep backup. I’m assuming you’re attempting a remote backup to Google Drive here?

It would be a great help if you could send over your full backup log. To do this, navigate to Total Upkeep > Tools > Logs and look for your most recent log. It will have a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

We look forward to reviewing your logs with you and assisting you further with this Elizabeth!