Brandon C

Hi Karen,

Thanks for reaching out with your Crio Pro WordPress theme questions!

It looks like your theme preview is having compatibility issues with the Crio Premium plugin and not the theme itself. You can navigate to the Plugins dashboard of your WordPress site and temporarily deactivate the Crio Premium plugin. This should allow you to preview your installed themes, just be sure to switch the Crio Premium plugin back on if you do decide to stick with Crio.

I hope this helps! Please let us know if there’s anything else that we can help with Karen.

Thanks a lot Liz!

I think we’ve identified the templates that need to be updated, now it’s just a matter of our developer getting to the ticket to have it addressed in an upcoming patch release.

Thanks so much for your patience!

No worries Karen,

Crio is available through inspirations but in your case you just need to download the Crio Premium plugin which can be found at your BoldGrid Central account under plugins. Once you install and activate the premium plugin you will gain access to all of Crio’s premium features.

You can access your BoldGrid Central account using the same credentials you would use to log in to your DreamHost Web Hosting account.

Hi Karen,

Thanks for reaching out with your BoldGrid questions. The BoldGrid Post and Page Builder plugin that you actually use to create and save your blocks can be used with other themes.

The only issue is non-BoldGrid themes will not be 100% compatible with the page builder and you’re likely to run into scenarios where you’ll need somewhat advanced coding knowledge to sort out.

I see you’re using the Venetian theme on your site. This is one of out V-1 (legacy) themes. You may be able to capture the design you want for your site using our flagship Crio Pro WordPress super theme! Crio comes with over 400 customizable options and it’s 100% compatible with Post and Page Builder.

If you decide to go this route we’ll definitely be here to assist you ever step of the way! I hope this helps Karen.

Thanks Bobby,

The approach to creating a custom backup is very similar to taking a full backup. Once you click the blue backup button scroll down to the Database Section, select Custom Backup and deselect any tables you do not wish to include in your Backup.

You can also take a backup of files and folders only and exclude the database tables altogether. This guide should help explain all this a little better.

Please let us know if we can assist you further with this Bobby!

Hi Bobby,

Thanks for reaching out with your Total Upkeep questions! The “Files & Folders” preview option display is actually an error. Rest assured your files are there this issue will be addressed in an upcoming patch for Total Upkeep.

As far as backing up and transferring your local installation to hosted environment the best option is to backup your website using the backup option you mentioned and then restore the site to the new WordPress instance using a magic link.

You do have other options to migrate a site as well such as manually restoring your Total Upkeep backup and restoring the backup using the WordPress CLI.

I hope this helps Bobby, please let us know if you have any other questions for us!

Thanks Kevin,

I tried loading your animations on my mobile device and it looks like the animations did refresh after reloading the page.

As far as adding auto loops to your videos you can follow this guide to learn how to do just that.

I hope this helps!

Hi Monty,

You’re welcome, I’m happy to hear you were at least able to find a suitable workaround. Don’t hesitate to reach back out if you’d ever like to take this a bit further and get to the bottom of your actual issue.

Thank you!

Hi Monty,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I see that you’re using custom CSS to change your menu colors. With WordPress and your Crio theme specifically you can use the built-in customizer controls to make these changes without having to implement actual code.

If you navigate from your WordPress Dashboard to Appearance > Customize > Menus > Main Menu > Menu Items you will see options to modify main menu elements. You can use these controls to change colors and other functionalities of your menu items.

The colors here are based off of your Primary Color Palette Appearance > Customize > Color Palette. You can use the Color Palette options to set base colors for your theme. It should help to keep the use of custom CSS to a minimum of not eliminate the need for it altogether.

I hope this helps Monty! Please let us know if you have more questions for us.

Hi KJ Granite and Marble Tile,

Thank you for your BoldGrid Post and Page Builder questions!

The device tabs at the top of your page editor will show you how your page will look in the respective device size but it won’t actually make specific changes a single screen size.

To do this you’ll need to use the responsive utilities in Post and Page Builder. This control will allow you to make an element hidden on certain devices.

I hope this helps. Please let us know if you have any questions on using the responsive utilities!

Hi Josh,

Thanks for reaching out with your Total Upkeep questions and we really appreciate you sending over your error logs.

At first glance I do notice that you’re likely hitting some memory limit
[message] => Allowed memory size of 1073741824 bytes exhausted (tried to allocate 86871256 bytes)
and this could be causing your issue. Typically, this is due to exceeding some limitation of your hosting account, such as Memory, CPU, Disk Input/Output resulting in a timeout.

You can try contacting your hosting provider to see if they can change the 2-minute limit. It’s possible that it might be your PHP max_execution_time setting, but I think it’s more likely that your server has some other system enforcing that limit, because exceeding the PHP max_execution_time wouldn’t normally send a kill signal.

Can you tell us exactly how you’re performing your Total Upkeep restoration? Are you using the Magic Link option to restore? Another possibility is using the command line restoration tool, because it will run much faster than restoring through your WordPress Dashboard.

I’d also try taking a new backup at the original site and excluding the /wp-content/uploads/directory from your backups, which is usually the source of a large backup file. That will give you backups that you’ll be able to easily restore. Then you can take a separate backup of your uploads folder once per month or so to protect your images.

I hope this helps Josh! We definitely look forward to assisting you further with this if you need us!

That’s awesome Mike!

I’m very happy to hear that you were able to get this resolved. We figured it was likely tied to this issue.

Please don’t hesitate to reach back out to us if you have any other questions for us!

Hi PAWS Search and Rescue Dogs!

Thanks for reaching out, the easiest way to modify SEO titles and descriptions is to use an SEO plugin like our BoldGrid Easy SEO. This guide will help you learn how to modify SEO titles and descriptions with BoldGrid Easy SEO.

You can download the free version of BoldGrid Easy SEO from the WordPress repo at this link. I really hope this helps. Please let us know if you have any other questions for us!

Hi Carlos,

Thanks for reaching out although I’m sorry to hear you’re having trouble creating your backup with Total Upkeep.

I took a look at your error message and it looks like the WP GDPR Compliance plugin is causing this error. To test this can you try temporarily deactivating this plugin and running the backup again?

We look forward to getting your results and assisting you further with this Carlos!

Hi Melanie,

We have our developers addressing this issue now and it should be resolved in the next Crio update. I hope this isn’t too much of an inconvenience and we appreciate you for working through this with us.

If you have an error message that you could provide we would greatly appreciate it. We would like to review just to make sure you’re experiencing the same issue as other users.

Thank you!

Hi Dave,

I definitely understand your frustration. We haven’t had any other contacts mention an error with Google Drive so it’s more than likely tied to your previous issue. I located a troubleshooting doc we’ve specifically written for this issue that might help you.

In summary, can you confirm that (1) in your Total Upkeep settings you do have “Google Drive” checked, and (2) you’re using “Cron” and not “WP Cron”?

When you can confirm the above, we can figure out our next troubleshooting steps.

Thank you, and we do understand if you decide to move on after reviewing this information I just wanted to leave you with it. Take care, Dave.

Hi David,

Sorry to hear you’re have trouble sending your Total Upkeep backups to Google Drive. You want to make sure the box is checked for Google Drive storage from the Total Upkeep -> Settings -> Backup Storage section.

I hope this helps David! Please let us know if there’s anything else that we can answer for you.

Thanks Lorenzo,

I definitely understand. You do have the option of restoring your Total Upkeep backup using the WordPress Command line. You can follow this guide to learn exactly how to do that.

Hi Lorenzo,

Thanks for reaching out with your Total Upkeep questions, although I’m sorry to hear you’re locked out of your website. You’ll need access to your WordPress Dashboard to restore your Total Upkeep backup. You can try resetting your WordPress Password to regain access to the site.

If you’re completely locked out you could wipe the installation and start with a fresh WordPress install, install Total Upkeep then proceed with your restoration. If you go this route you want to be sure that you’re restoring a full Total Upkeep backup (files & folders + full database).

I hope this helps Lorenzo! Please let us know if you have any other questions for us.

Hi Darrell,

Thanks for reaching out and thanks for your recent purchase. If you’ve already purchased your BoldGrid subscription you likely still need to input your premium license key to unlock its functionalities on your website.

I hope this helps! Please let us know if you have any other questions for us.