Brandon C

Hi Sixto,

Be sure to Update/Save your draft before viewing the items in the WordPress Appearance > Customize . If you don’t update the draft before visiting the Appearance tab it will not retain the changes you’ve made.

If you would like to send us a screenshot of what you’re experiencing you can use a platform like ImgBB to share your image with us.

You also want to be sure that after saving the draft, you purge any cache from your website, that includes browser cache, and any server side caching agents you might be running.

I hope this helps!

Hey Tim,

So happy to hear you were able to get this resolved! We really appreciate you including your error messages so that we can inspect them. I think the error occurred because of the amount of time that had passed between updates. As long as you regularly update your Inspirations plugin moving forward as they release everything should continue to run smoothly.

I’m not sure if CF7 was out of date as well but you might be able to take a similar approach to fix that plugin.

Thanks Tim, let us know if there’s anything else that we can answer for you!

Hi Husna and Michael!

I think most issues with cloud WordPress should be resolved. If anything please check your demo site periodically as are developers are working to get everything back up and running properly.

For any other issues can you all please start a new forum topic and include the URL of the site you’re having trouble with?

Thank you!

Thanks Tim! It looks like that may have cleared up a few things but we’ll still need to address the Inspirations plugin error. Your Inspirations plugin is definitely outdated its showing a version 2.4.2. which came out a few years back.

What you can try here is deactivate your Inspirations plugin and then attempt to update all of your other plugins. After updating the other plugins go back and try updating the inspirations plugin while it’s still deactivated. Hopefully this helps to get you back up and running but let us know if you run into any other issues. We’ll definitely be here to help!

Hi Husna,

Thanks for bringing this to our attention. We are aware of the issue with Cloud WordPress and our developers are working to have resolve as soon as possible. We’ll be sure to contact you via this thread when we have word that the Cloud WP platform is back online.

Thank you, and we do apologize for the inconvenience.

Hi David,

Thanks for reaching back out. We have come up with a resolution for this issue and it’s currently going through code review so that we can have it implemented immediately. I’ll be sure to let you know the moment that it becomes available or in the case that we have any other updates.

Thanks so much for your patience and for working with us on this!

Hi Kristopher,

Thank you for reaching out although I’m sorry to hear your having trouble with compatibility between Total Upkeep and your web hosting environment. We’d like to get more details on your error if possible. Is there a full error message that you could copy and send over for us to inspect?

We also want to pinpoint when this error is happening and what could possibly be triggering it. Are you receiving this error message upon activating the Total Upkeep plugin itself or do you get this response when attempting a task such as performing a backup?

You mentioned a you received a dead link to make your web hosting compatible with Total Upkeep compatible with your web hosting. Is that link appearing in your error message as well? Maybe you can copy/paste the link in to the forum here as well so that we can take look to see if it reveals anything.

We look forward to assisting you further with this Kristopher!

Hi Eling,

Thanks a lot for reaching out with your BoldGrid Post and Page Builder questions!

Yes it’s possible to create collapsible sections directly from your Post and Page Builder editor. It will take a small bit of customization but the linked guide is really good and will show you exactly how to do just that!

Thanks Eling, Please let us know if you have any further question on this!

Hi David,

Thank you for reaching out with your Total Upkeep questions although I’m sorry to hear you’re having trouble creating backups. I have some questions for you so that we can begin troubleshooting your issue.

1.) What is your PHP version number?

2.) What is your WordPress core version?

3.) How exactly are you attempting to create your backup? (ex: Total Upkeep dashboard, WordPress CLI etc)

4.) Can you navigate to Preflight Check from your WordPress admin dashboard Total Upkeep > Dashboard > Preflight Check and make sure your site passes the Functionality test.

You can refer to this guide to check out steps to take when the site check fails. We also have a a detailed list of steps you can take to troubleshoot Total Upkeep backup failure errors.

I hope this helps David and we look forward to assisting you further with this!

Hi David,

Thanks for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder questions!

I couldn’t locate the previous thread you mentioned but lets see if we can help you out. You mentioned you were able to incorporate a PHP code snippet. Did you add that snippet using the Code Snippets preview or something similar. Or were you using some specific method when you say you that the PHP snippet was embedded directly into the page.

Are you able to send us that snippet so that we can take a look?

Hi Ann,

Thank you for reaching out, I removed your personal information because this is a public forum and we only handle technical matters here, but our premium team will definitely assist you with processing your refund and cancelling your account.

You can log-in to premium support using the account email address you used to sign up for our services to cancel your subscription.

Thank you, I really hope this helps.

Hi Anne,

We’re sorry to hear you’re still experiencing these issues. There’s likely a larger problem here and we would like to address things directly if possible. I see that you host with our premium partner Dreamhost which gives you access to our private premium forum. If you follow this link you can access our BoldGrid Premium Support from the BoldGrid Central Support center.

In premium support you can give us permission to log into your website using a plugin like Temporary Login w/o Password. We’ll log in and test the site on our end to figure out exactly what’s causing the issue. To access to BoldGrid Central you would log-in using the same exact credentials you use to log into your Dreamhost web hosting account.

We hope to assist you further with this Anne, Thank you!

Hi Chuck,

Thanks for reaching out and thank you for using the Monument theme with BoldGrid Post and Page Builder for WordPress!

You should be able to change the width of the sidebar with a bit of Custom CSS. From your WordPress dashboard navigate to Appearance > Customize > Advanced > Custom JS & CSS and place this bit of code into your Custom Them CSS section:

@media only screen and (min-width: 992px) {
.sidebar-nav {
    width: 20%;
}
}

You can change the width percentage to manipulate the page header size.

I really hope this helps Chuck, please let us know if you have any other questions for us!

Hi Anne,

Thank you for reaching out with your BoldGrid Post and Page Builder questions!

We’re sorry to hear you’re having issues with elements in your live site displaying the way you set them up on the backend. One thing to consider is your Post and Page builder editor is a User Interface that includes a right and left sidebar as well as widgetized tools that can obscure its display a bit.

With that being said can you give us more details on your specific issue? Are there specific columns or rows that aren’t displaying correctly, CSS issues, etc… It would also help if you could send us a screenshot of your backend page editor using ImgBB .

Thanks Anne, we look forward to assisting you further with this!

• This reply was modified 1 year, 9 months ago by Brandon C.
• This reply was modified 1 year, 9 months ago by Brandon C.

Hi Eling,

Thanks for reaching out! The site title in your theme is likely hidden in the Customizer settings of your Crio Pro WordPress theme. To check this visit Appearance > Design > Header > Site Header Layout > Select Layout from your WordPress admin area.

If the Branding Display for logo is unchecked click it to switch it on and it should display in your theme.

As far as scaling your site title for different menu sizes, this can be handled from the Appearance > Design > Header > Site Title section of the customizer. The is an input for Responsive Font Size that you can use to ensure scalability on any device size.

I hope this helps Eling! Be sure to let us know if you have any other questions for us.

Hi Cecilia,

I’m not sure what happened to our previous thread but no worries! Can you try downloading the BoldGrid Wedge theme from this link and then installing it to your WordPress site?

It seems like your copy of Wedge could be outdated and I just want to rule that out.

Thank you Cecilia, we look forward to assisting you further with this!

Hi Miriam,

In this case you may need to access the template file itself to remove the inline CSS. Being that this is a WooCommerce issue you could likely find a solution in the WooCommerce Support channel.

We would still be happy to inspect the page for you however if you’re able to produce a link for us.

Thanks Miriam!

Hi Miriam!

Your EventPress theme handles your sidebar, what you’d probably want to do is contact their tech support page for assistance with getting them to display on every page.

Your WooCommerce text issue is likely a CSS issue. If you wouldn’t mind linking us to one of your WooCommcerce pages we can inspect it using our browser tools and find the CSS Selectors to help you enlarge the text.

Also, updating PHP is a bit different from updating your WordPress Version. Updating Your PHP version is something that’s done on the server level so it would require you logging into your Web Host admin or control panel application.

You can check the PHP version of your website from your WordPress dashboard. You need to visit Tools > Site Health section, click the Info tab and scroll down and select the Server dropdown.

PHP version 8.0 is the recommended version of WordPress, your web host should be able to help you upgrade our software if it’s any lower than that.

Thanks Miriam!

Hi Terry,

Thanks for reaching out with your Total Upkeep questions. I’m not sure that max_exec_time is the exact cause of this issue. 120 seconds should be sufficient but I’ve seen websites with much higher max_exec_times. There could very well be some other hosting/server limitation causing your issue.

Total Upkeep makes a log every time you create a backup, so that’s going to be the place you want to check first. Navigate to Total Upkeep > Tools > Logs and look for your most recent log. It will have a name like archive-XXXXXXXX.log. If you can copy that log and paste it here, we’ll be able to get some more information about what went wrong with your backup.

If a backup does not complete, and you don’t get any error messages in your log, there’s a good chance that your hosting provider / server may be auto killing the backup process. What you can do is run a Sanity Check Backup to check this. Performing a “Sanity Check Backup” – involves only backing up .txt files, to make sure the backup process can complete successfully. If it does complete, this helps to further indicate a possible server intervention.

In order to run the Sanity Check you’ll need to create a “custom backup” and in the includes section For “Files & Folders” enter *.txt. Also exclude all database tables from your backup.

After your backup completes, visit your logs section to verify that it did. This sanity check will let us know if this issue is with your backup itself or if there’s something going on outside of that like with your server or hosting resource limits.

Changing your backup compressor type might also help to get your backups up and running. To do so, navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.

If the backup still fails, try reducing the Compression Level. A setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. This does mean that the Disk Input/Output is increased due to the larger file size, however.

If your backups are still failing after switching the Backup Compressor and Compression Level, set the Compression Level back to Default, and check the box to enable the Filelist Analysis. Attempt to create another backup. Navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.

I hope this helps Terry! Please let us know if there’s anything else that we can answer for you.

Hi Vince, thanks for reaching out!

We really appreciate your insight on this Total Upkeep error. We’re aware of this issue occurring with WordPress version 5.6. If you’re still experiencing the error with WordPress version 6.2+ would you mind sending over your complete backup log so that we can take a look and compare it to the previous issue?

Thanks Vince, we’re looking forward to your reply!