Brandon C

Hi Monty,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I see that you’re using custom CSS to change your menu colors. With WordPress and your Crio theme specifically you can use the built-in customizer controls to make these changes without having to implement actual code.

If you navigate from your WordPress Dashboard to Appearance > Customize > Menus > Main Menu > Menu Items you will see options to modify main menu elements. You can use these controls to change colors and other functionalities of your menu items.

The colors here are based off of your Primary Color Palette Appearance > Customize > Color Palette. You can use the Color Palette options to set base colors for your theme. It should help to keep the use of custom CSS to a minimum of not eliminate the need for it altogether.

I hope this helps Monty! Please let us know if you have more questions for us.

Hi KJ Granite and Marble Tile,

Thank you for your BoldGrid Post and Page Builder questions!

The device tabs at the top of your page editor will show you how your page will look in the respective device size but it won’t actually make specific changes a single screen size.

To do this you’ll need to use the responsive utilities in Post and Page Builder. This control will allow you to make an element hidden on certain devices.

I hope this helps. Please let us know if you have any questions on using the responsive utilities!

Hi Josh,

Thanks for reaching out with your Total Upkeep questions and we really appreciate you sending over your error logs.

At first glance I do notice that you’re likely hitting some memory limit
[message] => Allowed memory size of 1073741824 bytes exhausted (tried to allocate 86871256 bytes)
and this could be causing your issue. Typically, this is due to exceeding some limitation of your hosting account, such as Memory, CPU, Disk Input/Output resulting in a timeout.

You can try contacting your hosting provider to see if they can change the 2-minute limit. It’s possible that it might be your PHP max_execution_time setting, but I think it’s more likely that your server has some other system enforcing that limit, because exceeding the PHP max_execution_time wouldn’t normally send a kill signal.

Can you tell us exactly how you’re performing your Total Upkeep restoration? Are you using the Magic Link option to restore? Another possibility is using the command line restoration tool, because it will run much faster than restoring through your WordPress Dashboard.

I’d also try taking a new backup at the original site and excluding the /wp-content/uploads/directory from your backups, which is usually the source of a large backup file. That will give you backups that you’ll be able to easily restore. Then you can take a separate backup of your uploads folder once per month or so to protect your images.

I hope this helps Josh! We definitely look forward to assisting you further with this if you need us!

That’s awesome Mike!

I’m very happy to hear that you were able to get this resolved. We figured it was likely tied to this issue.

Please don’t hesitate to reach back out to us if you have any other questions for us!

Hi PAWS Search and Rescue Dogs!

Thanks for reaching out, the easiest way to modify SEO titles and descriptions is to use an SEO plugin like our BoldGrid Easy SEO. This guide will help you learn how to modify SEO titles and descriptions with BoldGrid Easy SEO.

You can download the free version of BoldGrid Easy SEO from the WordPress repo at this link. I really hope this helps. Please let us know if you have any other questions for us!

Hi Carlos,

Thanks for reaching out although I’m sorry to hear you’re having trouble creating your backup with Total Upkeep.

I took a look at your error message and it looks like the WP GDPR Compliance plugin is causing this error. To test this can you try temporarily deactivating this plugin and running the backup again?

We look forward to getting your results and assisting you further with this Carlos!

Hi Melanie,

We have our developers addressing this issue now and it should be resolved in the next Crio update. I hope this isn’t too much of an inconvenience and we appreciate you for working through this with us.

If you have an error message that you could provide we would greatly appreciate it. We would like to review just to make sure you’re experiencing the same issue as other users.

Thank you!

Hi Dave,

I definitely understand your frustration. We haven’t had any other contacts mention an error with Google Drive so it’s more than likely tied to your previous issue. I located a troubleshooting doc we’ve specifically written for this issue that might help you.

In summary, can you confirm that (1) in your Total Upkeep settings you do have “Google Drive” checked, and (2) you’re using “Cron” and not “WP Cron”?

When you can confirm the above, we can figure out our next troubleshooting steps.

Thank you, and we do understand if you decide to move on after reviewing this information I just wanted to leave you with it. Take care, Dave.

Hi David,

Sorry to hear you’re have trouble sending your Total Upkeep backups to Google Drive. You want to make sure the box is checked for Google Drive storage from the Total Upkeep -> Settings -> Backup Storage section.

I hope this helps David! Please let us know if there’s anything else that we can answer for you.

Thanks Lorenzo,

I definitely understand. You do have the option of restoring your Total Upkeep backup using the WordPress Command line. You can follow this guide to learn exactly how to do that.

Hi Lorenzo,

Thanks for reaching out with your Total Upkeep questions, although I’m sorry to hear you’re locked out of your website. You’ll need access to your WordPress Dashboard to restore your Total Upkeep backup. You can try resetting your WordPress Password to regain access to the site.

If you’re completely locked out you could wipe the installation and start with a fresh WordPress install, install Total Upkeep then proceed with your restoration. If you go this route you want to be sure that you’re restoring a full Total Upkeep backup (files & folders + full database).

I hope this helps Lorenzo! Please let us know if you have any other questions for us.

Hi Darrell,

Thanks for reaching out and thanks for your recent purchase. If you’ve already purchased your BoldGrid subscription you likely still need to input your premium license key to unlock its functionalities on your website.

I hope this helps! Please let us know if you have any other questions for us.

Hi Kyriacos,

Thank you for reaching out! You can use your BoldGrid Post and Page Builder subscription on unlimited websites after purchase. Just install and activate the plugin and input your premium license key.

I hope this helps! Please let us know if you have any other questions for us.

Hi Mitch,

Using the “Block Library is very similar to the “Used Blocks” option. You can easily save any block library and use it throughout your content in the same way as the “Used Block” option. The only difference is you’ll have to remember to save the blocks you wish to reuse into your block library.

You can favorite a block by hovering over it and clicking the “heart icon that appears and after that you can select in from the “Add Block > Block Library” section of your Post and Page Builder.

Hi Juha,

Thanks for reaching out and thank you for purchasing Total Upkeep Premium!

Total Upkeep will backup any tables that use the website’s database prefix, which is wp_ by default, but that value can be changed. the database prefix used for a particular installation is set in wp-config.php.

As for you daily backup schedule, Normally the uninstalling and reinstalling the plugin removes all crons automatically, but if something like, maybe a plugin directory was deleted by mistake you can:

Either use your web host’s cron job manager (like cPanel or a similar tool)
or on command line with the crontab -e command. allow us to quickly test this issue on our end.

I hope this helps Juha! Please let us know if there’s anything else that we can answer for you!

Thank you Deborah,

We recommended using GitHub Gist to send over your HTML because sending it directly through the forum thread like above will strip your code for security purposes.

We’re unable to generate the correct formatting this way but if you could create a gist and just name the file BoldGrid.html and paste the link to that gist here we can open it and take a look.

Thank you!

Hi Lily,

Once you have the key, you can enter it in the WordPress Dashboard of each website Settings > BoldGrid Connect. You’ll see Click here to change your Connect Key.

Thanks Deborah,

I’m happy you managed to resolve your first issue. I’m thinking there may be some misplaced code causing your formatting issues.

When copying over TEXT you want to be sure you’re starting with an empty destination page. So when you first switch over to the “Text” editor erase any additional code you see there before pasting your content.

You can also paste your code into an manager like GitHub Gist and link it to this page so we can inspect it on our end. We’d be happy to do that for you.

We look forward to assisting you further with this!

Hi Deborah,

Thank you reaching out and thanks for using the BoldGrid Linx theme with Post and Page Builder for WordPress!

Setting a static page is a feature that you will set in your BoldGrid (Linx) theme customizer. From your WordPress dashboard click Appearance > Advanced > Homepage Settings > and from here you can set a static page to display on your homepage.

I hope this helps Deborah! Please let us know if you have any other questions for us!

Hi Shari,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

Adding an HTML form and styling it with CSS is usually a 2 step process in WordPress. If you’ve already added your HTML to your post and page builder editor you need to go into your WordPress Customizer Appearance > Customize > Advanced > Custom JS & CSS and add it to the Custom Theme CSS section.

I hope this helps Shari!