Brandon C

Hi Will!

I definitely think so, we did some research and found a similar issue with AIOWPS. Take a look at this support topic on WordPress.org to see how another user resolved the issue and try following the steps they used to resolve your own.

I really hope this works out for you Will! Of course we’re always here to answer any questions you might have.

Thanks Will,

Do you have the AIOWPS Plugin or Google ReCaptcha activated on your site by chance?

Hey Will,

I definitely understand where you’re coming from here. It’s just really odd to me that you can’t even receive the password reset email, I know it often arrives in users spam box but to not receive it at all is unusual. Especially if you’ve attempted with more than one admin user.

I’ve contacted our developers on the matter and expect a prompt reply from them. I’ll update you via this thread the moment I hear something from them.

Thanks for working with us on this Will!

Thanks for continuing to work through this with us Will!

When you made your backup did you take a full backup (Files & Folders + Full Database)? I’m think if you took a custom backup that did not include certain database user tables the database could still reflect that of the previous installation.

Could you try logging in with your previous admin credentials to test this theory?

We hope to hear from you soon!

Hi Will!

Thanks for reaching back out with your Total Upkeep questions! I apologize, I may have gotten to this contact late but if you take a look at the latest response in our last thread it looks like I answered this for you.

Can you let us know if that works? We look forward to hearing from you!

Hi Angela,

Thanks for reaching out to support!

Could you please enable wp_debug on your your website so that it will display any error message you might be receiving?

Our team is aware of an ongoing issue with DreamHost customers experiencing the same fatal error on PHP 8.1. We have started a ticket with our developers to investigate and this should be resolved quickly.

We hope to have this fixed in the next update to Crio which will be released soon. If you’d like to check in on the progress of this you are more than welcome to reply back to this thread.

We do apologize for the inconvenience, if you’re able to enable wp_debug to record your error message it would be a great help in determining your specific issue.

Thank you!

Hi Will,

You’re correct, basically the overall size of the restoration file is too large to for it’s storage location to handle. Do you have older restorations or backups saved on the web disk that you could remove? That might clear up the space you need to run the restore.

Thanks a lot Will,

After inspecting your restore log it looks like the error is here:

[2023-05-09 17:27:59 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 11627864 (11.09 MB) / 972161376 (927 MB)

The issue seems to be server resources, there is not enough allotted memory for the backup to complete correctly. In this case you’ll likely need to contact your host or whoever manages your server and request more resources.

You could try excluding file or folders when you take your backup to clear up space. At the very least this way you’ll have control over which files are transferred over or your restore.

I hope this answers your question Will!

Hi Will,

I would definitely recommend excluding the file from your backup instead of changing the file permissions. It’s not generally a good practice to change file permissions.

Hi Will,

You can try taking the same approach with this .txt file or exclude the file from your backup as linked aboved.

Let us know if you still need our assistance!

Hi Javier,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

In order to adjust your column sizes you’ll need to use the Advanced Controls provided by Post and Page Builder. If you hover over any one of your columns a “blue” hamburger tab will appear. Click the hamburger then scroll down and select “Advanced Controls” and from this section you’ll have the ability to resize the column or change it’s shape.

If you want to have absolute control over the column and you’re comfortable using custom CSS then you can add a custom class or ID to each column and select it in the CSS/JS editor section of the WordPress Customizer to make your changes.

I hope this helps! Please let us know if you have any other questions for us.

Hi Ethan,

Thanks for reaching out! We inspected the URL you linked in the thread and it looks like your website is back up and running so that’s great news. Your issues here are likely stemming from your TwentyTwentyTwo theme and and BoldGrid Post and Page Builder combination.

The Post and Page Builder specifically integrates with themes built on the BoldGrid Theme Framework such as our flagship Crio Pro WordPress theme.

I didn’t notice any errors in the console currently. Are you still experiencing any issues?

Hi Melanie,

Thanks for reaching out with your Crio Pro WordPress theme questions! We’re sorry to hear you’re having some issues after your update but let’s see if we can help you out.

You mentioned you received an email with errors listed. Could you copy/paste those errors into the thread here? Also, can you send us the URL of your website so that we can inspect it using our browser tools?

We look forward to assisting you further with this!

Thanks CR,

How are your order pages being generated, are you using a shortcode? Are you able send us a screenshot of what you’re experiencing using ImgBB.com?

Hi Teri!

Thanks so much for reaching out and for being a long time user of our BoldGrid themes and BoldGrid Post and Page Builder for WordPress!

Site performance and optimization are super important so I definitely understand your concern here. The best way to test site performance is by using a page speed testing tool. The most popular free ones are GTmetrix and Google Page Speed insights. You can use these tools to get detailed information about website performance and recommendations to make enhancements.

Your Vacation Theme is considered a BoldGrid Legacy theme and only receives core updates to keep it functional at this time.

All of Vacation features and controls have been integrated into Crio Pro WordPress theme which receives regular updates and is fully compatible with Post and Page Builder. Crio is very well documented and comes with over 400 customizable controls right out of the box including highly functional responsive design settings.

Switching over to Crio is just a suggestion but I think it will streamline a lot of your design work and enhance your overall site performance.

I hope this helps Teri! Please let us know if there’s anything else that we can answer for you.

Thanks a lot Cheryl,

So one quick way to test the issue is to deactivate all plugins with the exception of BoldGrid plugins and then reactivate them one by check (checking your live site after each reactivation). Eventually you will come across the problematic plugin when the error message reappears.

Also a quick way to locate your current PHP version is from your WordPress dashboard Tools > Site Health section under the server tab.

I hope this helps!

Hi Cheryl,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

We were unable to replicate your issue on our end but it seems to be a result of the Password Protected plugin clashing with some other active plugin you have running on your website. If you could visit the “Plugins” section of your WordPress dashboard and copy/paste your list of active plugins into the dashboard here we’ll continue testing the issue in an environment that closely resembles your own.

It would also be a great help if you would provide us with your current PHP version and WordPress Core version number.

Thank you, We look forward to hearing back from you and assisting you further with this!

Thanks Bill,

Yes we will definitely take a look into these templates and get them updated as soon as possible. I’ll be sure to reach back out to you via this thread when that happens. You can also contact us here for updates.

Thanks again for bringing this to our attention Bill and we’re looking forward to resolving this quickly for you!

Hi Kara,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

In order to change the image and opacity of the hero image here you’ll need to select the overall section containing it. Any section can contain many rows, columns and elements nested within it so you want to be sure you’re selecting the “black “section tab” when you hover over your hero section.

From there chose “Change Background” and the controls settings for that sections background will appear. Click Image to change your image and Settings to open the control tab to change the sections opacity.

I hope this helps Kara! Please let us know if you have any other questions for us.

Hi Tom,

Thanks for reaching out and thank you for hosting with our premium partner DreamHost! I’m sorry to hear that you’re having some issues with the Inspirations plugin but let’s see if we can help you out!

It is correct that you can use your DreamHost credentials to do so, you just have to be sure you’re logging in to the BoldGrid Central platform specifically.

As far as the Inspirations error we’ll probably have to do some testing with Gravity Forms since it is a premium plugin. To begin troubleshooting when did you first notice this error? Was it after an update to your WordPress Core, PHP Version or any themes/plugins?

Also, was this your first time installing and activating BoldGrid Inspirations?

We look forward to assisting you further with this Tom, Once you log in to BoldGrid central it might help to access BoldGrid Premium Support which you get free with your DreamHost plan as well. That way you can give us permission to access your site directly and inspect this issue if necessary.

Thank you!