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Hi Josh,
Thanks for reaching out with your Total Upkeep questions and we really appreciate you sending over your error logs.
At first glance I do notice that you’re likely hitting some memory limit
[message] => Allowed memory size of 1073741824 bytes exhausted (tried to allocate 86871256 bytes)
and this could be causing your issue. Typically, this is due to exceeding some limitation of your hosting account, such as Memory, CPU, Disk Input/Output resulting in a timeout.You can try contacting your hosting provider to see if they can change the 2-minute limit. It’s possible that it might be your PHP max_execution_time setting, but I think it’s more likely that your server has some other system enforcing that limit, because exceeding the PHP max_execution_time wouldn’t normally send a kill signal.
Can you tell us exactly how you’re performing your Total Upkeep restoration? Are you using the Magic Link option to restore? Another possibility is using the command line restoration tool, because it will run much faster than restoring through your WordPress Dashboard.
I’d also try taking a new backup at the original site and excluding the
/wp-content/uploads/directory from your backups, which is usually the source of a large backup file. That will give you backups that you’ll be able to easily restore. Then you can take a separate backup of your uploads folder once per month or so to protect your images.I hope this helps Josh! We definitely look forward to assisting you further with this if you need us!
Hi Hubert,
Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
If you’re using a pre-generated content block in Post and Page Builder you should be able to change the icon by click on the icon itself and change the icon directly from the pop up window that displays as shown below:
If this is not the way you’re attempting to do this could you perhaps send us a screenshot explaining your issue using ImgBB?
I hope this helps but we look forward to assisting you further with this if needed!
That’s awesome Mike!
I’m very happy to hear that you were able to get this resolved. We figured it was likely tied to this issue.
Please don’t hesitate to reach back out to us if you have any other questions for us!
Hi Mike,
Thanks a lot for reaching out although I’m sorry to hear you’re having issues with your BoldGrid Inspirations plugin after migrating to your new web host?
To begin troubleshooting can you tell us exactly how you performed your website migration?
Taking a look at the error message it appears you might be using an FTP file system which is abnormal. I don’t have a lot of experience with these but I know it deals with files that are managed with FTP instead of being written and managed in PHP. Gets this error using any non direct file system.
You should check with host and ask them what they’re using as far as file system, as well as how that was set up and if you can switch it to the direct file system.
The file system API is a way to read and write local files. Normally you’d just use php but for some reason if the host is not compatible they will use FTP or something similar.
I hope this helps. We definitely look forward to assisting you further with this if need be!
Hi PAWS Search and Rescue Dogs!
Thanks for reaching out, the easiest way to modify SEO titles and descriptions is to use an SEO plugin like our BoldGrid Easy SEO. This guide will help you learn how to modify SEO titles and descriptions with BoldGrid Easy SEO.
You can download the free version of BoldGrid Easy SEO from the WordPress repo at this link. I really hope this helps. Please let us know if you have any other questions for us!
Hi JK,
Thanks for reaching out with your Crio Pro WordPress theme!
We had a similar issue some months back and taking a look at the topic, it seems they were able to resolve this by temporarily removing all custom Crio headers/footers. There are some other useful troubleshooting bits in the linked thread as well.
I hope this helps you to resolve your own issue. Please let us know if you still have questions for us!
Hi Carlos,
Thanks for reaching out although I’m sorry to hear you’re having trouble creating your backup with Total Upkeep.
I took a look at your error message and it looks like the WP GDPR Compliance plugin is causing this error. To test this can you try temporarily deactivating this plugin and running the backup again?
We look forward to getting your results and assisting you further with this Carlos!
Hi Dave,
We appreciate you for working through this with us. We’ll definitely set this up and test the issue ASAP. If we can replicate it we’ll address it immediately and get a patch out in the next Total Upkeep update.
We want to be sure we’re not leaving any potential issues lingering so all your testing is definitely very helpful. Have you checked your backup logs by chance to see if they reveal anything?
Hi Melanie,
We have our developers addressing this issue now and it should be resolved in the next Crio update. I hope this isn’t too much of an inconvenience and we appreciate you for working through this with us.
If you have an error message that you could provide we would greatly appreciate it. We would like to review just to make sure you’re experiencing the same issue as other users.
Thank you!
Hi Gibson,
Thanks for reaching out with your Crio Pro WordPress theme questions!
You can access your “posted date” settings from the Crio/WordPress Customizer. Access the customizer from your dashboard Appearance > Customize, then navigate to Design > Blog.
From this section you’ll have two options “Blog Page” and “Posts”. These represent both blog archive page types. You can select either option then Links > Post Meta and hide the “Post Date Display”.
I hope this helps Gibson! Please let us know if you have any other questions for us!
Hi Dave,
I definitely understand your frustration. We haven’t had any other contacts mention an error with Google Drive so it’s more than likely tied to your previous issue. I located a troubleshooting doc we’ve specifically written for this issue that might help you.
In summary, can you confirm that (1) in your Total Upkeep settings you do have “Google Drive” checked, and (2) you’re using “Cron” and not “WP Cron”?
When you can confirm the above, we can figure out our next troubleshooting steps.
Thank you, and we do understand if you decide to move on after reviewing this information I just wanted to leave you with it. Take care, Dave.
Hi Lorenzo! Sorry we had taken off for the day but I’m happy to hear you’ve gotten your issue resolved. Please don’t hesitate to reach back out to us if you have any other questions for us. We’d be happy to help.
Hi David,
Sorry to hear you’re have trouble sending your Total Upkeep backups to Google Drive. You want to make sure the box is checked for Google Drive storage from the Total Upkeep -> Settings -> Backup Storage section.
I hope this helps David! Please let us know if there’s anything else that we can answer for you.
You’re most definitely welcome Mitch,
We’ll take a look at the “Favorite block” option and see if we can tell what’s going on. Copying over your content into a block will not effect our Google Analytics. Each page has its own meta data and you can also set your no-index so that they won’t be crawled by search engines.
Thanks Lorenzo,
I definitely understand. You do have the option of restoring your Total Upkeep backup using the WordPress Command line. You can follow this guide to learn exactly how to do that.
Hi Lorenzo,
Thanks for reaching out, it looks like you’ve already created a topic for this concern which we answered in this thread!
I really hope this helps!
Hi Lorenzo,
Thanks for reaching out with your Total Upkeep questions, although I’m sorry to hear you’re locked out of your website. You’ll need access to your WordPress Dashboard to restore your Total Upkeep backup. You can try resetting your WordPress Password to regain access to the site.
If you’re completely locked out you could wipe the installation and start with a fresh WordPress install, install Total Upkeep then proceed with your restoration. If you go this route you want to be sure that you’re restoring a full Total Upkeep backup (files & folders + full database).
I hope this helps Lorenzo! Please let us know if you have any other questions for us.
Hi Barry,
Thanks for reaching out, we’ve identified this issue are working to resolve it in our next patch. You are still safe to run PHP 7.4 as it won’t be removed from the platform anytime in the foreseeable future.
We’ll be sure to keep you updated when we get word from our developers on a resolution. You can also reach out via this thread at any time for an update.
Thank you and we do apologize for any inconvenience this may have caused.
Hi Darrell,
Thanks for reaching out and thanks for your recent purchase. If you’ve already purchased your BoldGrid subscription you likely still need to input your premium license key to unlock its functionalities on your website.
I hope this helps! Please let us know if you have any other questions for us.
Hi Mitch,
You should be able to “favorite” your previously created blocks as well. One thing you can do if this isn’t working for you is switch to the “Text” editor in your page builder and copy the HTML of the block you would like to save, then select the option to “Add New Block” from your WordPress DashBoard Post and Page Builder > Add New Block and switch to the “Text” editor of your “New Block” and add your HTML there.
You ‘ll be able to give your block and title and save it to reuse in your content.
Hi Kyriacos,
Thank you for reaching out! You can use your BoldGrid Post and Page Builder subscription on unlimited websites after purchase. Just install and activate the plugin and input your premium license key.
I hope this helps! Please let us know if you have any other questions for us.
Hi David,
Thanks for reaching out with your Total Upkeep questions! It sounds like you may need to reconfigure and authorize Google Drive in your Total Upkeep settings. You can follow this guide to learn how to do just that.
I hope this helps! Please let us know if there’s anything else that we can answer for you.
Hi Mitch,
Using the “Block Library is very similar to the “Used Blocks” option. You can easily save any block library and use it throughout your content in the same way as the “Used Block” option. The only difference is you’ll have to remember to save the blocks you wish to reuse into your block library.
You can favorite a block by hovering over it and clicking the “heart icon that appears and after that you can select in from the “Add Block > Block Library” section of your Post and Page Builder.
Hi David,
Thanks for reaching out with and thank you for using the Grid One theme with BoldGrid Post and Page Builder for WordPress!
The Grid One theme is considered one of our legacy themes and customizer controls are somewhat outdated so its not as intuitive as it should be so I definitely see how you got stomped here after testing it myself.
I was able to center your image with some custom CSS. You might have to adjust the amount of pixels a bit to get it to display properly on your end but if you visit the Advanced > Custom JS & CSS and add the bit below it should help:
.boldgrid-section img:not(.aligncenter) { margin-left: 150px; }If you’re looking for a theme that gives you more control over your site design and customization I would definitely recommend our Crio Pro WordPress theme. Crio builds on Grid Ones controls and design approach but there are over 400 easy to use and fully customizatable settings that make small changes like this effortless.
I hope this helps David!
Hi Juha,
Thanks for reaching out and thank you for purchasing Total Upkeep Premium!
Total Upkeep will backup any tables that use the website’s database prefix, which is
wp_by default, but that value can be changed. the database prefix used for a particular installation is set in wp-config.php.As for you daily backup schedule, Normally the uninstalling and reinstalling the plugin removes all crons automatically, but if something like, maybe a plugin directory was deleted by mistake you can:
Either use your web host’s cron job manager (like cPanel or a similar tool)
or on command line with the crontab -e command. allow us to quickly test this issue on our end.I hope this helps Juha! Please let us know if there’s anything else that we can answer for you!
Hi Shari,
Thanks for reaching out with your BoldGrid Post and Page Builder questions!
If you add your custom HTML directly to the widget area in your theme it will appear globally. In order to add a custom widget to a homepage you’ll need input the form directly into your page in the Post and Page Builder.
Simply find the area on your page where you’d like to add your HTML and switch to the “Text” editor of Post and Page Builder to add your HTML. After adding your HTML switch back to the “Visual” editor to inspect your changes.
I hope this helps!
Thank you Deborah,
We recommended using GitHub Gist to send over your HTML because sending it directly through the forum thread like above will strip your code for security purposes.
We’re unable to generate the correct formatting this way but if you could create a gist and just name the file
BoldGrid.htmland paste the link to that gist here we can open it and take a look.Thank you!
Hi Lily,
The Premium Connect Key should be a numerical sequence and not a link. You’ll need to input the premium key itself to activate the license.
Are you able to send us a screenshot of what you’re experiencing?
We look forward to assisting you further with this!
Hi Lily,
Once you have the key, you can enter it in the WordPress Dashboard of each website Settings > BoldGrid Connect. You’ll see Click here to change your Connect Key.
Hi Lily,
No worries, you can use your premium key on the sites your managing through your agency as well.
Thanks Deborah,
I’m happy you managed to resolve your first issue. I’m thinking there may be some misplaced code causing your formatting issues.
When copying over TEXT you want to be sure you’re starting with an empty destination page. So when you first switch over to the “Text” editor erase any additional code you see there before pasting your content.
You can also paste your code into an manager like GitHub Gist and link it to this page so we can inspect it on our end. We’d be happy to do that for you.
We look forward to assisting you further with this!
Hi Lily!
Thanks for reaching out with your Total Upkeep questions! After your premium license key purchase you’ll be able to use the key on as many projects as you choose as long as you own the site you’re working on.
I hope this helps!
Hi Deborah,
Thank you reaching out and thanks for using the BoldGrid Linx theme with Post and Page Builder for WordPress!
Setting a static page is a feature that you will set in your BoldGrid (Linx) theme customizer. From your WordPress dashboard click Appearance > Advanced > Homepage Settings > and from here you can set a static page to display on your homepage.
I hope this helps Deborah! Please let us know if you have any other questions for us!
Hi Eric,
Thanks for reaching out although I’m sorry to hear you’re having some Cloud WordPress and Billing issues on your account. Your issue with Cloud WordPress is likely due to your subscription expiring.
Are still able to access your BoldGrid Central Account?
If so, log in and click the “Support Center” (question mark) icon in the top right corner and scroll down and select BoldGrid Premium Support.
BoldGrid Premium Support is a private forum so we’ll be able to pull up and inspect your account information to see what’s going.
I hope this helps Eric!
Hi Shari,
Thanks for reaching out with your BoldGrid Post and Page Builder questions.
Adding an HTML form and styling it with CSS is usually a 2 step process in WordPress. If you’ve already added your HTML to your post and page builder editor you need to go into your WordPress Customizer Appearance > Customize > Advanced > Custom JS & CSS and add it to the Custom Theme CSS section.
I hope this helps Shari!
We really appreciate you for working with us on this!
From what I see here it looks like some deprecated PHP items. I’ll get this error log over to our devs right away and we’ll get right back to you with an update!
Hi Will!
I definitely think so, we did some research and found a similar issue with AIOWPS. Take a look at this support topic on WordPress.org to see how another user resolved the issue and try following the steps they used to resolve your own.
I really hope this works out for you Will! Of course we’re always here to answer any questions you might have.
Hi Will,
I spoke with our developers and they confirmed. If you have access to the site database then you can update the password directly from there. You’ll need to find the account in the users table, enter the new password in the row and save it with MD5 encryption.
You also want to sure that you’re accessing correct website. I know of cases where the user updates the password in the original WordPress installation and then tried using the new password on their actual website.
