Brandon C

Hi Anne,

Thanks for reaching out. This seems to be a padding issue with your buttons in your Crio Pro WordPress theme.

I’m not sure what caused it but I used this bit of custom CSS to add a bit padding. You can add this CSS snippet to the CSS/JS Editor section of the WordPress Customizer:

.btn:not(.btn-small):not(.btn-tiny) {
    padding: 10px;
}

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Johannes,

Thanks for reaching out although I’m sorry to hear you’re having trouble with your Total Upkeep installation.

We removed your premium key from the thread because this is a public facing forum so we wouldn’t want to display that type of information here.

Because you are a premium customer I’d recommend reaching out to BoldGrid Premium support to get this matter handled. With premium support our agents can access private information such as premium keys to complete your request.

I hope this helps!

No problem at all Jen. I hope you can get your concerns resolved quickly!

My apologies Jen,

This public facing forum is separate from BoldGrid Premium support as well but I can reach out to premium support on your behalf for an update on the ticket.

You should receive a response soon from premium to continue the contact there and everything in one place. I’ll be sure to reach back out via this thread if anything changes.

Thank you.

Thanks Jen,

Can you give us more detail on the issue you were having with Total Upkeep? We’re happy and thankful to see you host with our premium partner InMotion Hosting but we don’t actually have the ability to view your tickets with them.

In your case this sounds like it could be some type of malicious activity. It’s very odd that you’re constantly getting locked our of your admin area. Are you able to request a malware scan from your web host?

You may also want to try changing all admin level passwords if you’re not changing the credentials with each reset.

I hope this helps!

Hi Jenny,

Thanks for reaching out although I’m sorry to hear you’re having trouble with an update. Is the issue with Updating your WordPress Core, or PHP version?

Or are you having trouble updating your Crio Pro WordPress theme or one of your BoldGrid Plugins?

We look forward to hearing from you and assisting you further with this.

Hi Steve,

I checked out your page and I see you’re not using any BoldGrid products. That is why you’re not seeing the same options. This forum is for BoldGrid product such as our Crio Pro WordPress theme.

You should contact WPZoom for more assistance in this matter.

Hi Steve,

Thanks for reaching out with your Crio Pro WordPress theme questions!

You can update your home and blog pages from your WordPress/Crio customizer. You can follow this guide to show you exactly how to do just that.

I hope this helps!

Thanks Steve,

We’ll try our best to replicate the issue on our end and possibly develop a patch or better workaround. How exactly did you notice the file was corrupted on your server?

Thanks Courtney,

That’s interesting, have you checked the Responsive Utilities in your page builder? There’s a possibility that your elements are set to hidden on some or all device sizes by mistake.

If you hover over your page do you see the section and row tabs appear on the page? Are you able create a new section section in the page editor?

What you can do to test the Responsive Utilities theory is switch through the device icons using the desktop, tablet, and phone views in your page builder to see if the elements appear on any other device size. You can also test this by create a brand new section and filling it with content to see if it appears.

Thanks Courtney, we look forward to assisting you further with this!

Hi Courtney!

Thanks for reaching out with your BoldGrid Post and Page Builder questions! I think one of two things might be happening here:

First, if you have the Post and Page Builder plugin installed and active you should notice the Visual and Text editor tabs towards the top right corner of the page editor.

If the Text editor option is selected just switch over to the Visual editor tab and it should allow you to view and edit visual blocks as normal.

The second possibility is your preferred editor has been changed. If this is the case you can follow this guide to help you switch your preferred editor back to BoldGrid Post and Page Builder.

I hope this helps!

Thanks John,

I tried the site on my personal mobile device and the images do appear to be hidden on the actual device exactly as you mentioned. I tested images in our dev enviroment on my end and did not get the same result.

You can try replacing the images in the section then updating the page, or adding a new section to the page with the same exact content to see if it displays on a live mobile device.

The fact that your images are displaying on other pages lead me to think its something with the this pages HTML specifically.

Hi Jhavn,

The only place associated with the with the WP Download plugin in the page editor is the “Insert Url” text box. Is this the area you’re having trouble with? – https://ibb.co/3TFjV9H

Other than that you’d use the page editor controls to add text to your page. – https://ibb.co/dbn7pyR.

Are you having trouble adding text and content to the page editor itself?

Hi Claudio,

Thanks for reaching out and thanks for using the Monument theme with BoldGrid Post and Page Builder for WordPress!

There is no purchase necessary, you can download the theme at this link.

The Monument theme is considered one of our V1 or legacy themes but it’s elements have been included the new BoldGrid Inspirations plugin. You can use the inspirations plugin to deploy websites with our flagship Crio Pro WordPress theme.

The Crio theme has over 400 customizable options and uses the exact same BoldGrid theme framework and BoldGrid Post and Page Builder drag and drop editor.

I hope this helps!

Hi John,

We’re out of office on the weekend so I do apologize if the response was delayed. I checked the about page as well and I do still see the two images on mobile screen sizes. It looks like they are stacked below the text.

I definitely understand if you need to move on. We’re always here if you do happen to need our assistance in the future.

Thanks John.

Hi Dan,

Thanks for reaching out with your BoldGrid Cloud WordPress questions!

I’m thinking this concern may have just been temporary, likely while the site was in some form of maintenance mode. I inspected both URLs and it looks like both are functioning properly and the connection is secure.

Please let us know if you’re still experiencing issues on your end.

Hi Sharon,

Thanks for reaching out and thanks for using the Grid One theme with BoldGrid Post and Page Builder for WordPress!

I don’t think your issue is due to caching you can try purging cache and then deactivating the W3 Total Cache plugin altogether to test this.

When did you first notice this issue occurring? Was it after a WordPress core or plugin update? You mentioned you were running WordPress version 6.1.1. could you try updating to the latest version (6.2) and then see if your able to access the footer widgets in the customizer?

If you don’t mind sending a list of your active plugins we can test this issue on our end to see if we can replicate the error and address it directly.

I think more importantly this issue could be because you’re using Grid One which is considered a BoldGrid V1 (legacy) theme. The V1 themes only are no longer support and only receive minimal updates. We recommend everyone switch to Crio Pro WordPress theme which has the Grid One theme built into the BoldGrid Inspirations plugin. Crio comes with over 400 customizable option specifically custom header and footer control that I think would be most beneficial to you.

I hope this helps. We look forward to assisting you further with this.

Thanks Shari,

You may want to reach out directly JetPack support. They may be able to assist you further if there’s something preventing you from accessing the premium feature of their plugin.

You’re likely not the only person who’s experienced this issue and they may be able to provide you with a resolution.

Also if ever need to post images or screenshots in a forum like this in the future you can use a platform like ImgBB which will allow you to send your screenshot in the form of a link.

Thank you! I hope you’re able to get this resolved with JetPack Support!

Hi Chris,

Thanks for reaching out with your Crio Pro WordPress theme questions! How to change background images is actually a pretty common question, definitely not silly at all.

You can change the background image on your homepage by pulling up the page in the BoldGrid Post and Page Builder page editor. Select the section that holds the image by hovering over the image and using the black “DropTab” that appears to select “Background”.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

I hope this helps! Please let us know if you have any other questions for us.

Hi TW,

No worries on the delay we definitely understand that life happens. I actually was able to download the backup file from Google Drive. I can’t tell if the file is corrupted without attempting to restore myself but it is good news that the download is completing.

Have you tried following this guide on restoring large backups in Total Upkeep? You’ll have to scroll down a bit but you’ll see the section in the guide.

If the restoration fails Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to restore-XXXXXXXX.log and a timestamp corresponding to the restoration that failed.