Brandon C

Hi Bill,

Thanks for using with and thank you for using the Wedge theme with BoldGrid Post and Page Builder for WordPress!

Your Wedge theme is considered a BoldGrid Legacy theme and only receives core updates to keep it functional at this time. With that being said, we’d just need some details on the issue from you so that we can get it over to our developers to inspect.

Are you receiving an error message of any kind? If so, it would be a great help it you can paste it here so that we can take a look. If it’s something like out of date WooCommerce templates we should be able to patch that and send out and update.

All of the Wedge theme features and controls have been integrated into Crio Pro WordPress theme! which receives regular updates and is fully compatible with Post and Page Builder. Crio is very well documented and comes with over 400 customizable controls right out of the box including highly functional WooCommerce control settings.

Switching over to Crio is just a suggestion but I think it will streamline a lot of your design work.

We look forward to assisting you further with this Bill!

Hi Prattay,

Thanks for reaching out, This support site is strictly for BoldGrid Products. I inspected your website and I do see that while its a WordPress website it doesn’t seem to use any of our themes or plugins. Please review our product list and let us know if there’s anything there that we can help you with.

You may benefit from contacting Neve theme support directly on this matter.

I hope this helps!

Thanks Cheryl,

You mentioned “As I move the slider, the whole page showing to the right gets magnified”, the slider control is actually changing the font size of the selected global element in your theme in real time. If you update/publish your changes it will take effect for that global element only (Headings, Subheadings, and Main Text).

For all other fonts you would want to use your BoldGrid Post and Page Builder controls. In order to reach the editor click Pages or Posts from your WordPress dashboard and then hover over the item you would like to update and click “edit” page/post.

Back to the global slider I really do believe that this a bug preventing the controls from working correctly. I will bring this to our developers attention but I don’t know how quickly a patch might go out for it. Your Primas Theme is considered a BoldGrid Legacy theme and only receives core updates to keep it functional at this time.

All of Primas features and controls have been integrated into Crio Pro WordPress theme which receives regular updates and is fully compatible with Post and Page Builder. Crio is very well documented and comes with over 400 customizable controls right out of the box including highly functional font control settings.

Switching over to Crio is just a suggestion but I think it will streamline a lot of your design work.

I hope this helps Cheryl! Please let us know if there’s anything else that we can answer for you.

Hi Chaitanya,

Thanks for reaching out and thanks for your question about configuring a child theme for Crio Pro WordPress theme!

You can follow this guide to create a child theme for Crio but I want to let you know that our Crio helper plugin BoldGrid Inspirations essentially makes the need for child themes obsolete.

With Inspirations all you need to do is install the plugin and follow the prompts to set up your first theme. We have pre-made layouts for just about any type of business you can think of. Inspirations provides a suite of WordPress plugins, themes, and services designed to work together. This eliminates the need to search for compatible WordPress themes and plugins so you can build faster.

The BoldGrid Inspirations plugin will also install any additional plugins needed for your theme to function properly. From there it’s up to you to use Crio’s pro features to make the site your own.

Additionally you can use a plugin like Code Snippets to add custom code to your theme and with Crio’s over 400 customizable options you’ll have no problem implementing new custom post types such as custom pages headers and footers and so on.

If you give us a little more information about why you’re in need of a Crio child theme we can surely help you come up with the best possible workaround to help implement your modifications.

I hope this helps Chaitanya! We look forward to answering any further questions you might have.

Hi Cheryl,

Thanks for reaching out and thanks for using the Primas theme with BoldGrid Post and Page Builder for WordPress!

Each WordPress theme is created a bit differently and they all have their own built-in features. In the case of your Primas theme you can access global fonts from the WordPress Customizer. From your dashboard click Appearance > Customize > Fonts and from that control you’ll see options for Headings, Subheadings, and Main Text. You can use these controls to change global fonts in your theme.

If you would like to change fonts on a page by page basis using the Post and Page Builder you can edit any post or page and access fonts in the editor as well.

I hope this helps! Please let us know if you have any other questions for us.

Hi Will,

That set of permissions (775) may not be the safest but it isn’t totally unsafe. The difference is it will give read, write, execute access at the server level instead of based on an individual user.

If you’re only changing the permissions for one file I’d say go for it but I wouldn’t recommend it for all files. Another option is to exclude the problematic file and try running the backup without it if that works for you.

Hi Andrew, thanks for reaching out and you can definitely add new elements to your Crio Pro WordPress theme footer!

There are a couple of different ways to accomplish this, you can use the native customizer Footer controls to modify your footer directly from the WordPress Customizer. This is normally the quickest way to add new elements to your footer.

You can also use the custom footer builder in Crio. Custom footers allow you to create your footer with the same drag and drop functionality as the BoldGrid Post and Page Builder for WordPress which gives you total control over element placement.

I hope this helps! Please let us know if you have any other questions for us.

Thanks Will, and you’re very welcome,

Your permissions seem to be correct. Is this your first time creating a backup with Total Upkeep? You should create a sanity check just to verify that you are able to create backups on your server.

You can also try changing your your backup file compressor type to see if that resolves the issue. You can do so by navigating to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources.

Hi Chanelle,

Thanks for reaching out although I’m sorry you’re having trouble with your Cloud WordPress demo sites.

Being that this is for one of our paid services I’m going to recommend reaching out to BoldGrid Premium support directly. Our premium support reps can access your account (with your permission) and inspect these types of concerns directly.

I hope you’re able to reach a quick resolution for this!

Hi Chaitanya,

Thanks for reaching out and thanks for using the Swifty theme with BoldGrid Post and Page Builder for WordPress!

We’re will test the Swifty Theme and Create a child theme on our end to test. I think the issue here might be that swifty is considered a V1 (legacy) theme and no longer gets the necessary updates to stay current with the latest versions of WordPress and PHP.

Swifty as well as our other BoldGrid themes have all been incorporated into the Crio Pro WordPress theme! Which we recommend using for advanced customization and general WordPress design with the BoldGrid Framework.

We will get back in touch after testing the Swifty child theme on our end and let you know if we can replicate the same issue.

Thank you, I hope this helps! Please let us know if you have any other questions for us.

Hi Nicholas,

Thanks for reaching out with your Crio Pro WordPress theme questions!

What you’re seeing on your page is the product breadcrumb. You can remove these tags with some custom CSS.

From your WordPress Admin visit Appearance > Customize > CSS/JS Editor and add this bit of CSS:

.palette-primary .breadcrumb {
	display: none !important;
}

I hope this helps! Please let us know if you have any other questions for us!

Thank you Nelson,

Can you tell me exactly where you’re receiving this error? When I check the site I’m noticing it’s live and functioning properly on my end.

Is this a back-end issue perhaps?

Hi Linden,

Thanks for reaching out with your BoldGrid Post and Page Builder although I’m sorry to hear you’ve lost a used block in your “Add Block” section.

You mentioned you frequently use the block that was lost. It’s possible you could recover it by finding the block on a page or post where it was used and then saving the content to your block library. After doing so you can select the block from the block library to reuse in your pages and posts.

I hope this helps! Please let us know if you have any other questions for us!

Hi Anne,

Thanks for reaching out with your Crio Pro WordPress theme questions!

If you deleted template files by mistake you can simply download the Crio WordPress theme again from the WordPress Repository and reinstall it on your site and it will restore all code that was removed.

We recommend using a plugin like Code Snippets to modify code instead of editing template files directly, that way you won’t lose any of your edits when the theme is updated.

I hope this helps. Please let us know if you have any other questions for us!

Hi Leonid,

Thanks for reaching out although I’m sorry to hear you’re having trouble with your Total Upkeep Premium installation.

To begin troubleshooting I have some questions for you:

1.) Is this your first time installing Total Upkeep Premium on your WordPress website or did this issue occur after your initial site backup?

2.) Do you have the standard Total Upkeep plugin installed and activated as well on your site? (this is required)

3.) Does your error message provide any additional information? If so can you copy/paste it into the thread here so that we can inspect it?

You might also benefit from taking a look at this guide on installing Total Upkeep premium.

We look forward to assisting you further with this!

Hi Nelson,

Thanks for reaching out with and thank you for using Crio Pro WordPress theme!

Our team had a discussion about a similar issue recently and we were able to identify that JetPack was one plugin that was causing this issue. I’m not sure if you’re running that plugin but if so please try try temporarily deactivating it and checking your customizer.

You should also temporarily deactivate any caching or security plugins you may be running to troubleshoot this issue. You’ll want to be sure you’re running the most up to date version of WordPress Core, Crio Theme and Your Crio Premium plugin as well.

If you don’t see any results after deactivating Jetpack you can further your troubleshooting by deactivating all plugins one by one with the exception of BoldGrid plugins to see there’s another problematic plugin causing the error. Try accessing the customizer after each deactivation.

I hope this helps Nelson, we look forward to assisting you further with this!

Hi Hamad,

You are correct to find the 404.php file and modify the code there but as you stated when the theme updates you’ll lose those modifications.

What you can do instead is place your code into a Code Snippets plugin or create a child theme that will and add the 404 page there.

I hope this helps!

Hi TC,

I’m so sorry for the delay on this, the response was publish but it looks like no one got it. In your case this sounds like it could be some type of malicious activity. It’s very odd that you’re constantly getting locked our of your admin area. Are you able to request a malware scan from your web host?

You may also want to try using a different password if you’re not changing the credentials with each reset.

Hi Jason,

I’m not too familiar with Pluginception but I inspected a bit and it looks like it hasn’t been updated for functionality with the latest WordPress version 6.2.

You may want to use a plugin like Code Snippets to add your functionality or create the plugin from scratch using a code editor.

I hope this helps!

Thanks Steve,

We’ll test your concern on our end and reach back out to you via this thread with any updates.