Brandon C

Hi Steve,

Thanks for reaching out, I understand your concern here. What you likely need is a file management plugin installed on your WordPress site.

One that works well with your Crio Pro WordPress theme is the Filester plugin. When you install this plugin you’ll have the ability to create and organize your media into folders.

I hope this helps!

Thanks Steve,

So happy to hear you managed to get this resolved. I’ve never seen this happen it’s possible a new bug that’s occurred since the BoldGrid Gallery plugin settings were incorporated into BoldGrid Post and Page Builder.

This issue definitely is something worth testing and bringing to our developers attention. Can you tell us what type of file was the problematic one causing the issue?

Hi Shopalian,

Thanks for reaching out with your WordPress questions. I think this goes a bit beyond the scope of BoldGrid support. We offer support for our WordPress products such as Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress but your issue seems to be a hosting level concern.

You should reach out to your web host for further assistance in updating your PHP version. It could possibly deal with your Cloudflare configuration but we’d have no way of actually verifying this information which is why your web host is the best resource.

Thank you, I hope you’re able to get this issue resolved.

Thanks Jhavn,

Could you please send us a screenshot of what you’re experiencing using ImgBB? It would help if we could get a visual of the issue.

Hi TC,

Thanks for reaching out and thanks for using the Evolv theme with BoldGrid Post and Page Builder for WordPress!

I’m sorry to hear you’re getting excessively locked out of your WordPress website. I want to be sure we’re understanding the issue correctly. When you go to access your WordPress site from the admin area you’re repeatedly being asked to sign in again? Is this the error or is it something else?

You can also try purging temporarily deactivating any caching plugins you have running I noticed this WPFC-minified is modifying some scripts so that may play a part in why this is error is occurring.

We look forward to assisting you further with this.

Hi Jhavn,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

We just set up WP Download Manager in a Crio dev environment and did not experience any issues creating or downloading the file. Where exactly is the download creation process stalling out for you?

You should also verify that that your WordPress Core, Crio Theme, WP File Manager plugin and BoldGrid Post and Page Builder page editor plugin are all up to date.

We look forward to assisting you further with this!

No problem at all Chris!

So happy to hear you were able to benefit from the info. Please let us know if you have any other questions for us, we’re always here to help!

Thank you

Hi Paul,

Thanks for reaching out, I removed your contact information because this is a public facing forum so we wouldn’t want to display any personal information.

Our BoldGrid Product Catalog should explain our services and products in detail. The products can be purchased individually or as a part of a bundled package.

Let us know if there’s a specific product or package that you’re interested in and we can answer additional questions you have.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi TC,

Thanks for reaching out with your Total Upkeep questions!

If you receive this error while creating a backup, it means that the backup process was interrupted but without any errors being thrown. Typically, this is due to exceeding some limitation of your hosting account, such as Memory, CPU, Disk Input/Output, or a timeout.

Try creating a sanity check backup just to see if backups are completing at all and check your Pre-Flight Check for any obvious issues.

I noticed you’re running a php_zip compressor type for your backups. Try changing your compressor type to a System Zip or PclZip. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.

If the backup still fails, try reducing the Compression Level. A setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. This does mean that the Disk Input/Output is increased due to the larger file size, however.

I hope this helps, we look forward to assisting you further with this.

Hi Tom,

Thanks for reaching out and thank you for hosting with our premium partner DreamHost! From what you’re explaining it sounds like you’re having trouble accessing your BoldGrid Central account.

Your login credentials should be exactly the same as the one’s you would use to access your DreamHost hosting account. Once you access BoldGrid Central you should see Total Upkeep and your other plugin in the “Plugins” dashboard.

I hope this helps. Please let us know if you have any other questions for us!

That’s awesome to hear Shari,

It could have definitely been the theme/plugin issue that resolved this issue. If you notice it reoccurring please reach back out to us right away.

Thank you!

Hi Lance,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

The redirects you see are completely safe, the redirect could be caused by some protocol method such as http:// to https://. It won’t effect your site but you may want to run an official caching plugin such as W3 Total Cache which will allow you to defer or exclude these types files altogether.

I hope this helps!

Hi Kelly,

Thanks for reaching out and thank you for using Crio Pro WordPress theme! I’m sorry hear you’re having issues with one of your plugins.

Can you tell us name of the plugin you’re missing from your dashboard? We’ll inspect your site and see what we can find out.

Thank you

Hi Lori,

Thanks for reaching out although I’m sorry to hear you’re having trouble creating your first backup. Thanks for sending over your Total Upkeep backup log. What I get from this is the Cannot add signal handlers, pcntl_async_signals function does not exist error.

It sounds like the pcntl_async_signals method is not enabled in the version of PHP currently running on your web server and enabling it should get rid of the error message. You might need to reach out to your hosting provider to see if that is something that they can handle for you.

Hopefully making that configuration change gets the backup working correctly. You may also benefit from changing the compressor type you’re currently using to generate backup. You can find which Compressor you are using under the Backup Process settings. Try switching the Compressor to System Zip if you are not already using it to see if maybe that will get backups working.

Also, does your website pass the functionality tests in the Preflight Check tool?

Hi Ashley,

Thanks for reaching out with your Crio Pro WordPress theme!

I removed your BoldGrid key because this is a public facing forum and we wouldn’t want that information exposed.

We inspected your site and it looks like it’s back up and running so that means you’ve either resolved this issue or deactivated the Crio Premium plugin that was causing the issue.

If you’re still experiencing this issue with Crio Premium can you tell us when the error first occurred? Was it on the initial activation of the plugin or after an update to Crio Premium or your WordPress core?

You could try enabling wp_debug on your site to see if it reveals an error message. If so copy/paste that message into thread so that we can have a look.

We look forward to assisting you further with this if need be!

• This reply was modified 1 year, 7 months ago by Brandon C.

Hi John,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

We inspected your page and it looks like I’m getting images on mobile device screen sizes on my end. Are you experiencing this issue using a specific browser type?

It’s is possible you’ve hidden some elements using the responsive utilities in Post and Page Builder as well. Take a look at this guide and it should help familiarize yourself designing for specific device sizes.

I hope this helps. We look forward to assisting you further with this.

Thanks Vincent!

I’m happy to hear the installation went well. As far as the site transfer, what option did you use to upload the backup? Was it the with the Magic Link method or did you just manually upload your backup?

Just to test you could try deleting your current Cloud instance and re-uploading the backup to a new one. You can follow this guide to learn more about site restorations with Total Upkeep.

Thanks Michael,

For your first concern if you ever run into a plugin issue after an update in the future you can try using WP Rollback plugin to roll back to a previous version. This should be more efficient than attempting a backup for this type of issue.

As far as the exclude files if you wouldn’t mind giving me a day or so to consult with our developers. We may actually already have a fix or workaround for this issue and if not it definitely needs to be addressed properly.

We appreciate you for bringing these things to our attention. I will reach back out and let you know what information I get from our devs on the matter via this thread.

Thanks Michael, please let us know if you have any other questions for us!

Thanks John,

I definitely understand where you’re coming from but no worries. Because you host with InMotion (one of our premium partners) you can log in to your BoldGrid Central account using the same credentials you’d use to access your InMotion Hosting account and select the question mark icon in the top right to access our BoldGrid Premium support.

In premium support you can give us permission to access your website where we can inspect the issue directly.

Thanks John, we’ll see you there!

Hi John,

Thanks for reaching out and sorry for the delay on this. It seems you’re using Total Upkeep to restore a backup from a demo or staging area on to your new InMotion Hosting server.

You mentioned “The error is happening when my hosting site tries to get my website up and running”. Are you all attempting to manually restore the Total Upkeep backup to a new instance of WordPress on the InMotion server?

If not, can you let us know exactly how you’re attempting to restore the backup and at what point exactly are you receiving your error message with Crio Pro WordPress theme?

We look forward to assisting you further with this!