Brandon C

Hi Lance,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

The redirects you see are completely safe, the redirect could be caused by some protocol method such as http:// to https://. It won’t effect your site but you may want to run an official caching plugin such as W3 Total Cache which will allow you to defer or exclude these types files altogether.

I hope this helps!

Hi Kelly,

Thanks for reaching out and thank you for using Crio Pro WordPress theme! I’m sorry hear you’re having issues with one of your plugins.

Can you tell us name of the plugin you’re missing from your dashboard? We’ll inspect your site and see what we can find out.

Thank you

Hi Lori,

Thanks for reaching out although I’m sorry to hear you’re having trouble creating your first backup. Thanks for sending over your Total Upkeep backup log. What I get from this is the Cannot add signal handlers, pcntl_async_signals function does not exist error.

It sounds like the pcntl_async_signals method is not enabled in the version of PHP currently running on your web server and enabling it should get rid of the error message. You might need to reach out to your hosting provider to see if that is something that they can handle for you.

Hopefully making that configuration change gets the backup working correctly. You may also benefit from changing the compressor type you’re currently using to generate backup. You can find which Compressor you are using under the Backup Process settings. Try switching the Compressor to System Zip if you are not already using it to see if maybe that will get backups working.

Also, does your website pass the functionality tests in the Preflight Check tool?

Hi Ashley,

Thanks for reaching out with your Crio Pro WordPress theme!

I removed your BoldGrid key because this is a public facing forum and we wouldn’t want that information exposed.

We inspected your site and it looks like it’s back up and running so that means you’ve either resolved this issue or deactivated the Crio Premium plugin that was causing the issue.

If you’re still experiencing this issue with Crio Premium can you tell us when the error first occurred? Was it on the initial activation of the plugin or after an update to Crio Premium or your WordPress core?

You could try enabling wp_debug on your site to see if it reveals an error message. If so copy/paste that message into thread so that we can have a look.

We look forward to assisting you further with this if need be!

• This reply was modified 1 year, 9 months ago by Brandon C.

Hi John,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

We inspected your page and it looks like I’m getting images on mobile device screen sizes on my end. Are you experiencing this issue using a specific browser type?

It’s is possible you’ve hidden some elements using the responsive utilities in Post and Page Builder as well. Take a look at this guide and it should help familiarize yourself designing for specific device sizes.

I hope this helps. We look forward to assisting you further with this.

Thanks Vincent!

I’m happy to hear the installation went well. As far as the site transfer, what option did you use to upload the backup? Was it the with the Magic Link method or did you just manually upload your backup?

Just to test you could try deleting your current Cloud instance and re-uploading the backup to a new one. You can follow this guide to learn more about site restorations with Total Upkeep.

Thanks Michael,

For your first concern if you ever run into a plugin issue after an update in the future you can try using WP Rollback plugin to roll back to a previous version. This should be more efficient than attempting a backup for this type of issue.

As far as the exclude files if you wouldn’t mind giving me a day or so to consult with our developers. We may actually already have a fix or workaround for this issue and if not it definitely needs to be addressed properly.

We appreciate you for bringing these things to our attention. I will reach back out and let you know what information I get from our devs on the matter via this thread.

Thanks Michael, please let us know if you have any other questions for us!

Thanks John,

I definitely understand where you’re coming from but no worries. Because you host with InMotion (one of our premium partners) you can log in to your BoldGrid Central account using the same credentials you’d use to access your InMotion Hosting account and select the question mark icon in the top right to access our BoldGrid Premium support.

In premium support you can give us permission to access your website where we can inspect the issue directly.

Thanks John, we’ll see you there!

Hi John,

Thanks for reaching out and sorry for the delay on this. It seems you’re using Total Upkeep to restore a backup from a demo or staging area on to your new InMotion Hosting server.

You mentioned “The error is happening when my hosting site tries to get my website up and running”. Are you all attempting to manually restore the Total Upkeep backup to a new instance of WordPress on the InMotion server?

If not, can you let us know exactly how you’re attempting to restore the backup and at what point exactly are you receiving your error message with Crio Pro WordPress theme?

We look forward to assisting you further with this!

Hi Jonathan,

Thanks for reaching out and sharing your screenshots. Your manual backup button seems to be pushed off screen for some reason.

It could be a result of CSS in Total Upkeep conflicting with the CSS of another plugin you have activated. I’m not sure if this will fix the issue but you could try to run the backup using a separate browser type. (i.e. if you’re using Firefox try pulling up your dashboard with Google Chrome).

If you would visit your WordPress “Plugins” dashboard select Active to display a list of your active plugins then copy/paste that list into the thread here we can test to see if we can replicate your issue and implement the necessary changes to correct it.

We look forward to hearing from you and assisting you further with this!

Hi Michael,

Thanks for your question! At this time it’s not possible to restore a single folder using Total Upkeep’s one-click restore method although I think this would be a good feature to have. I’m going to create a feature request on your behalf and if accepted by our developers it will be implemented in an upcoming Total Upkeep Premium plugin update.

You can refer back to this thread at anytime for an update on the matter. I’m curious to know what folder are you attempting to restore?

Thanks Michael

I can definitely understand your frustration Matt.

Just wanted to make sure you understood the difference in the plugin status being “Active” as opposed to simply “Installed”.

If you would like to have us take a look reach out to premium support here and you can setup temporary access for us using a plugin like Temporary Login w/o Password.

Thanks Matt.

Hi Tuurosung Joseph,

Thanks for reaching out, I inspected your website and I don’t see that you have any BoldGrid products activated on your website. This issue with invalid settings seems like more of a WordPress core issue than a BoldGrid issue.

Can you let us know if you’re experiencing this inside of your page editor, customizer, or some other WordPress setting control in the dashboard?

• This reply was modified 1 year, 9 months ago by Brandon C.

Hi Michael,

We’re still testing this. Attempting to replicate the inspirations issue in PHP 8.1. As for BoldGrid Gallery if that’s an issue as well you can safely deactivate the plugin. All the BoldGrid Gallery features have been directly implemented into Post and Page Builder.

Thanks Michael, if you don’t receive your next update by Friday don’t hesitate to reach out again.

Hi Chinecherem,

Thank you for reaching out with your Total Upkeep questions. From what you’ve described this seems to be a browser based issue rather than one with Total Upkeep. In most cases a Total Upkeep error would be associated with the upload or backup process itself.

With this, it seems your browser will not allow you to download a file this large. You can try changing the setting in your web browser to increase download size or try downloading the backup in a different browser such as Google Chrome which supports up to 6gb downloads out of the box.

I hope this helps!

Hi Bill,

Thanks for reaching out, I’m not sure if this is exactly what you’re speaking of but there is a way to add tables to your BoldGrid Post and Page Builder pages.

Tables are mostly used to show comparisons or feature lists on your website.

Please let us know if this is what you were thinking of or if its something else we’d be happy to dive a bit deeper into this with you.

Thanks!

• This reply was modified 1 year, 9 months ago by Brandon C.

Hi Matt,

Thanks for reaching out although I’m sorry to hear you’re having trouble accessing your BoldGrid Post and Page Builder premium features.

To begin troubleshooting lets make sure both WordPress your Post and Page Builder plugins are all updated to the latest version. You can confirm this from the “Updates” section of your WordPress dashboard.

It’s also important to have both the standard Post and Builder plugin as well as the Post and Page Builder premium extension installed and active on your site at the same time. If you’re only running the premium plugin that would also explain why you’re having trouble accessing your features.

I hope this helps Matt. We look forward to assisting you further with this.

Hi Fabio,

Thanks for reaching out with your BoldGrid Post and Page Builder questions. We were unsuccessful in attempting to replicate this issue on Firefox.

The drafts in our dev environment are saving properly in the browser and not displaying as published as you mentioned. When did first notice this issue occurring? Was it perhaps after an update of Post and Page Builder or your WordPress core application?

Can you please verify for us that you’re using the most update versions so that we can troubleshoot further? It would also help it if you send a list of your active plugins so that we can test this issue with the setup that most resembles your own.

We look forward to assisting you further with this.

Thanks Alex,

Sorry I didn’t realize the site-title and tagline were included. Try replacing that bit with this media query. You might have to adjust the dimensions a bit to get it to display exactly the way you want:

@media (min-width: 1250px) {
  #masthead .boldgrid-section .container .row .sm-clean {
    margin-right: -40% !important;
}
}

The Font Sizes for the Sites Title, Tagline and Menu Items are controlled from different sections of your customizer:

Site Title – Design > Header > Site Title > Font Size

Tagline – Design > Header > Tagline > Font Size

Main Menu – Design > Menus > Main Menu > Font

You can also create a custom header in Crio to give you more control over your header design. This method allows you to build out your own Page Headers using the same drag and drop features as the BoldGrid Post and Page Builder.

Thanks Alex

Hi Alex,

Thanks for reaching out with your Crio Pro WordPress theme questions. I was able to move the menu links over to the right with a bit of custom CSS. Try adding this bit of CSS to the the CSS/JS Editor section of your WordPress customizer and it should get you close to where you need to be:

#masthead>.boldgrid-section>.container {
    margin-right: 0px !important;
}

I hope this helps, please let us know if you have any other questions for us!