Brandon C

Hi Jonathan,

Thanks for reaching out and sharing your screenshots. Your manual backup button seems to be pushed off screen for some reason.

It could be a result of CSS in Total Upkeep conflicting with the CSS of another plugin you have activated. I’m not sure if this will fix the issue but you could try to run the backup using a separate browser type. (i.e. if you’re using Firefox try pulling up your dashboard with Google Chrome).

If you would visit your WordPress “Plugins” dashboard select Active to display a list of your active plugins then copy/paste that list into the thread here we can test to see if we can replicate your issue and implement the necessary changes to correct it.

We look forward to hearing from you and assisting you further with this!

Hi Michael,

Thanks for your question! At this time it’s not possible to restore a single folder using Total Upkeep’s one-click restore method although I think this would be a good feature to have. I’m going to create a feature request on your behalf and if accepted by our developers it will be implemented in an upcoming Total Upkeep Premium plugin update.

You can refer back to this thread at anytime for an update on the matter. I’m curious to know what folder are you attempting to restore?

Thanks Michael

I can definitely understand your frustration Matt.

Just wanted to make sure you understood the difference in the plugin status being “Active” as opposed to simply “Installed”.

If you would like to have us take a look reach out to premium support here and you can setup temporary access for us using a plugin like Temporary Login w/o Password.

Thanks Matt.

Hi Tuurosung Joseph,

Thanks for reaching out, I inspected your website and I don’t see that you have any BoldGrid products activated on your website. This issue with invalid settings seems like more of a WordPress core issue than a BoldGrid issue.

Can you let us know if you’re experiencing this inside of your page editor, customizer, or some other WordPress setting control in the dashboard?

• This reply was modified 1 year, 8 months ago by Brandon C.

Hi Michael,

We’re still testing this. Attempting to replicate the inspirations issue in PHP 8.1. As for BoldGrid Gallery if that’s an issue as well you can safely deactivate the plugin. All the BoldGrid Gallery features have been directly implemented into Post and Page Builder.

Thanks Michael, if you don’t receive your next update by Friday don’t hesitate to reach out again.

Hi Chinecherem,

Thank you for reaching out with your Total Upkeep questions. From what you’ve described this seems to be a browser based issue rather than one with Total Upkeep. In most cases a Total Upkeep error would be associated with the upload or backup process itself.

With this, it seems your browser will not allow you to download a file this large. You can try changing the setting in your web browser to increase download size or try downloading the backup in a different browser such as Google Chrome which supports up to 6gb downloads out of the box.

I hope this helps!

Hi Bill,

Thanks for reaching out, I’m not sure if this is exactly what you’re speaking of but there is a way to add tables to your BoldGrid Post and Page Builder pages.

Tables are mostly used to show comparisons or feature lists on your website.

Please let us know if this is what you were thinking of or if its something else we’d be happy to dive a bit deeper into this with you.

Thanks!

• This reply was modified 1 year, 8 months ago by Brandon C.

Hi Matt,

Thanks for reaching out although I’m sorry to hear you’re having trouble accessing your BoldGrid Post and Page Builder premium features.

To begin troubleshooting lets make sure both WordPress your Post and Page Builder plugins are all updated to the latest version. You can confirm this from the “Updates” section of your WordPress dashboard.

It’s also important to have both the standard Post and Builder plugin as well as the Post and Page Builder premium extension installed and active on your site at the same time. If you’re only running the premium plugin that would also explain why you’re having trouble accessing your features.

I hope this helps Matt. We look forward to assisting you further with this.

Hi Fabio,

Thanks for reaching out with your BoldGrid Post and Page Builder questions. We were unsuccessful in attempting to replicate this issue on Firefox.

The drafts in our dev environment are saving properly in the browser and not displaying as published as you mentioned. When did first notice this issue occurring? Was it perhaps after an update of Post and Page Builder or your WordPress core application?

Can you please verify for us that you’re using the most update versions so that we can troubleshoot further? It would also help it if you send a list of your active plugins so that we can test this issue with the setup that most resembles your own.

We look forward to assisting you further with this.

Thanks Alex,

Sorry I didn’t realize the site-title and tagline were included. Try replacing that bit with this media query. You might have to adjust the dimensions a bit to get it to display exactly the way you want:

@media (min-width: 1250px) {
  #masthead .boldgrid-section .container .row .sm-clean {
    margin-right: -40% !important;
}
}

The Font Sizes for the Sites Title, Tagline and Menu Items are controlled from different sections of your customizer:

Site Title – Design > Header > Site Title > Font Size

Tagline – Design > Header > Tagline > Font Size

Main Menu – Design > Menus > Main Menu > Font

You can also create a custom header in Crio to give you more control over your header design. This method allows you to build out your own Page Headers using the same drag and drop features as the BoldGrid Post and Page Builder.

Thanks Alex

Hi Alex,

Thanks for reaching out with your Crio Pro WordPress theme questions. I was able to move the menu links over to the right with a bit of custom CSS. Try adding this bit of CSS to the the CSS/JS Editor section of your WordPress customizer and it should get you close to where you need to be:

#masthead>.boldgrid-section>.container {
    margin-right: 0px !important;
}

I hope this helps, please let us know if you have any other questions for us!

Hi Bram,

Thanks for reaching out although I’m sorry to hear you’re having issues with Total Upkeep. I’m not sure of the status of your premium ticket but I do apologize for any inconvenience you’ve experienced.

Typically, this issue is due to exceeding some limitation of your hosting account, such as Memory, CPU, Disk Input/Output, or a timeout.

Try creating a sanity check backup just to see if backups are completing at all and check your Pre-Flight Check for any obvious issues.

You can also try changing your compressor type to a System Zip or PclZip. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.

If the backup still fails, try reducing the Compression Level. A setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. This does mean that the Disk Input/Output is increased due to the larger file size, however.

I hope this helps, we look forward to assisting you further with this.

Thanks Casey,

Just judging by your list of plugin I’d definitely suggestion the deactivation method to troubleshoot when you have some downtime. I see plugins listed here that could definitely cause issues as some are not always compatible with others and won’t function well unless the proper modifications are made in the code.

As far as your usage issue, it seems this error is related to your BoldGrid Inspirations plugin. You can safely deactivate this plugin and inspect the site to see if the error is still present.

No worries Shari, we’ll help get to the bottom of this issue. It sounds to me like your Crio Premium plugin has been deactivated and you’ve lost your premium functionality. That would explain why you don’t have the “Sticky Header” control setting.

You can follow this guide to download your Crio Premium plugin from your BoldGrid Central account.

It would be a great help if you could send us a screenshot as well to show us what you’re experiencing on your end. You can use ImgBB to create and share your screenshot with us.

We look forward to assisting you further with this!

Hi Selcuk,

Thanks for reaching out! Yes, your Total Upkeep premium license is valid for unlimited websites that you or your business owns. You can definitely use the license on all 10 of your WordPress sites and whatever ones you’ll create in the future.

I hope this helps! Please let us know if there’s anything else that we can answer for you!

Hi Shari,

Thanks for reaching out with your Crio Pro WordPress theme questions!

I inspected your page and I see just what you mean here. To begin troubleshooting let’s verify your sticky headers are in fact disabled.

In your WordPress customizer navigate to Design > Header > Sticky Header > Select Layout and verify that control setting is switch to off.

I hope this helps Shari, we look forward to assisting you further with this if need be!

Thanks TW,

When Total Upkeep takes a backup you have the option of customizing your backup. Do you remember if your backup file is a complete backup file ( database + files) or are you specifically uploading files?

If you’ve made a custom backup for files specifically I think that would explain why the restore is breaking your site at the new web host.

Are you able to see anything in your restoration logs for the failed attempts? Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to restore-XXXXXXXX.log and a timestamp corresponding to the restoration that failed. That might reveal some info on the error.

Perhaps you could upload your backup file to Dropbox and share the link with us so that we can inspect your backup file.

We look forward to assisting you further with this.

Hi Yannis!

Yes, you should certainly be able to add your video using a pre-generated video block. I was able to do this by clicking the share button of my Vimeo video, grabbing the direct link and inputting it in my video block element.

I’m linking a gist with the BoldGrid block I used to make this happen:

I hope this helps.

Thanks a lot Chanelle,

We appreciate your patience as we work on a solution for this error. You can refer back to this post at anytime for an update.

Hi Chenelle,

We tested this against a few different browsers and we noticed that Safari and Opera did throw the same error you mentioned. We have our developers looking into the matter now. You can try the URLs with Google Chrome or Firefox and it should allow you to proceed with no issues in the meantime.

Could you please let us know what browser type your using to view your applications? We’re compiling a list of each browser where this issue is present before we begin troubleshooting.

Thank you, and I do apologize for any inconvenience.