Brandon C

Hi TW!

Thanks for sending over the file and we’d love to have you over as a premium user! I do have some bad news unfortunately, the file does appear to be way to large to be a proper Total Upkeep backup file and due to its size we can’t even download it in order to open and view the contents.

I was hoping we could extract the correct backup file from your zip folder. Do you still have access to the old server at Hostgator? If so we may be able to at the very least create a new backup from the original site.

Hi Dave,

Thanks for reaching out with your Total Upkeep questions!

If you receive this error while creating a backup, it means that the backup process was interrupted but without any errors being thrown. Typically, this is due to exceeding some limitation of your hosting account, such as Memory, CPU, Disk Input/Output, or a timeout.

Try creating a sanity check backup just to see if backups are completing at all and check your Pre-Flight Check for any obvious issues.

I noticed you’re running a php_zip compressor type for your backups. Try changing your compressor type to a System Zip or PclZip. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.

If the backup still fails, try reducing the Compression Level. A setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. This does mean that the Disk Input/Output is increased due to the larger file size, however.

I hope this helps, we look forward to assisting you further with this.

Hi Grethe,

Thanks for reaching out and thank your for your recent upgrade to BoldGrid Post and Page Builder premium!

In addition to the new Connect Key you received you should also see a new Post and Page Builder Premium plugin available from the “Plugins” section of your BoldGrid Central account. You want to make sure you have this extension installed and activated on your WordPress site as well.

If you think there’s some issue with your new connect key reach out to BoldGrid Premium Support directly and we can help you correct this issue there. Premium support is a private forum where we can access and share your account information.

I hope this helps!

Hey Shari,

Sorry for the delay, we had already stepped out of office for the day. Definitely sounds weird. I’m not sure why you’re still getting the sticky header and you’ve already disabled the setting.

It seems it could be a Custom Page header set that was never completed in the editor.

You can verify this from your WordPress dashboard from the Crio > Sticky Page Headers.

We can try hiding it with custom CSS for now. Back in the WordPress customizer add this bit of CSS to the CSS/JS Editor:

.header-top .bgtfw-sticky-header.bgtfw-stick {
    display: none !important;
}

This custom snippet should hide the sticky menu for you. I hope this helps!

Thanks TW,

4.33gb does sound like a huge backup file. You may have some hosting or server limitation preventing you from uploading the file.

You can try uploading the backup file to an application like Dropbox which would allow you to share the file with us in the form of a link.

We’ll inspect the file for you and let you know what we find.

Thanks TW

Hi Daniel,

Thanks for reaching out. I want to first make sure you’re in the correct place. This is BoldGrid Support. We create WordPress products such as Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress.

I do not see an active subscription for any of our products under the email address or domain name you linked in the forum. If you subscribed using a different email address we can look your info up that way.

You can also log directly in to your BoldGrid Central account to have your refund processed by our premium support team.

If you forgot your BoldGrid Central password you can reset it here.

I hope this helps.

Hi John,

Thanks for reaching out although I sorry to hear you’re experiencing this issue. The https://demo2.cloudwp.dev/ is now managed by InMotion Hosting.

You should report your case using the following links for direct correspondence:
https://central.inmotionhosting.com/wordpress/
https://www.inmotionhosting.com/legal/general-notice/

I hope this helps.

Thanks for that Michael,

We’ll test this with your current setup and try to replicate your issue and work on a solution. You can refer back to this post at anytime for an update.

Hi Ron,

Thanks a lot for reaching out and thank you for using BoldGrid Easy SEO! Your BoldGrid SEO plugin will actually log its information inside of your WordPress database in a table.

This means you can deactivate the plugin (even delete it) and you’ll still retain your settings upon reactivation. So, no worries if you need to temporarily deactivate.

I hope this answers your question Ron, please let us know if we can help with anything else!

Hi Yannis,

Thanks for reaching out with your BoldGrid Post and Page Builder questions. I’m sorry to hear you’re having a bit of trouble implementing your video block but lets see if we can help you out.

I inspected your video video on a smaller device and I see exactly what you mean. It seems the Vimeo iframe embed has a hard-coded height specification and that’s adding the extra space to your element.

One thing you can try is cloning your video block and using the responsive utilities in Post and Page Builder to create a new element specifically for mobile devices and hide the original element on these screen sizes.

I noticed the height of your iframe is 500px. Try changing the original Vimeo player height="500" to, lets say height="150" for your new element. You can play around with the setting until you reach your desired result.

I hope this helps! Please let us know if you have further questions on anything.

Hi Edwin,

Thanks for reaching out and thank you for using Total Upkeep backups and migrations plugin for WordPress!

I’m sorry to hear you’re experience this login issue. Did the problem occur after attempting a restoration using Total Upkeep?

You should be able to reset your WordPress password to regain login ability. If you could send the link to your login page we can inspect it and give you our best suggestions on how to go about resolve this.

We look forward to hearing from you!

Hi Avril,

Thanks for reaching out and thanks for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

There are WooCommerce platforms out there but it depends on what you’re selling on your platform. A common alternative is Easy Digital Downloads but this is mostly for downloadable and virtual products. Maybe if you can explain what you need in your e-commerce platform we can help point you in the right direction.

Please let us know if we can answer anything else for you!

Hi Chanelle,

Thanks for reaching out although I’m sorry to hear you’re experiencing some issues with your Cloud WordPress domains.

I inspected each domain you linked in the thread and it looks like they are all accessible from my end. The issue may have been temporary, are you able to access them on your end at this time?

If not, you may want to try in a separate or incognito browser to see if that clears it up for you. You can send us a screenshot of what you’re experiencing using imgbb and we can definitely take a look.

Thanks Chanelle, we look forward to assisting you further with this if need be.

• This reply was modified 1 year, 10 months ago by Brandon C.

Hi Matthew,

Thanks for your recent purchase of Crio Pro WordPress theme!

In order to unlock your premium functionalities you must first download and activate the Crio Premium plugin. This extension can be found in the “Plugins” section of your BoldGrid Central account.

You can follow this guide for instructions on activating Crio Pro. I hope this helps!

Thanks Michael,

We’ll test this with Crio and get right back to you. If you don’t mind could you visit the “plugins” section of you WordPress dashboard and copy/paste your list of active plugins into the thread here?

That way we can test this issue in an environment that closely reflects your own.

Thank you!

Hey TW,

Thanks for the screenshot! It looks like the folder you’re accessing there is actually the Total Upkeep plugin file itself. You should be looking for a boldgrid_backup folder in either your Home folder or maybe even public_html.

Once you upload your backup to this folder, log into your WordPress Dashboard, and navigate to Total Upkeep -> Backup Archives. You should now see your backup file listed in your Web Server backups.

Click View Details -> Restore.

We have a guide you can follow with this same information TW in case you get stuck. Please let us know if we can do anything to assist you further with this!

Hi Benjamin,

Thanks a lot for reaching out with your Total Upkeep premium questions! Unfortunately direct backups to Dropbox are not available at this time, but I think that would be a great new feature to have added to the plugin.

We’ll create a feature request on your behalf and if our developers approve it we’ll have it implemented into Total Upkeep in a future plugin update.

As far as creating manual backups, you can follow this link to learn about this process.

To sum it up, after taking your backup:

– In the Dashboard, Navigate to Total Upkeep → Backup Archives
– Select View Details to the right of the backup
– Select Download to Local Machine

This would also be an alternative to direct backups to Dropbox. You can create the manual backup and upload it to Dropbox that way. It’s a few more steps but I think it should suffice until we can get a sure answer on the feature request. I’ll be sure to keep you updated!

I hope this helps!

Hi Sam,

Thanks so much for your interest in the BoldGrid affiliate program.

Unfortunately, we no longer offer the affiliate program. Our plans were meant to be used to enhance your WordPress development workflow and you do have the ability to purchase as many licenses as you need and use them in your personal and client projects as you see fit.

I hope this helps. Please let us know if you have any other questions for us.

Hi Casey,

I definitely understand why you wouldn’t want to commit to troubleshooting during working hours. Please try disabling your plugin when you have some downtime. It honestly shouldn’t take more than 20 minutes to test this and reactivate all plugins.

We will see if we can replicate this issue on our end wit PHP 8.1, Crio 1.9, and Inspirations 2.7.4 and keep you updated with our findings.

It would be a great help if you could provide us with a list of your active plugins. To do so you can just visit the “Plugins” section of your WordPress dashboard and copy/paste your plugin list directly into the thread here.

Thanks Casey!

Thanks Hannah,

Can you try following this guide we created on resetting your WordPress password. It should help you get back into your site.