Brandon C

Hi Edwin,

Thanks for reaching out and thank you for using Total Upkeep backups and migrations plugin for WordPress!

I’m sorry to hear you’re experience this login issue. Did the problem occur after attempting a restoration using Total Upkeep?

You should be able to reset your WordPress password to regain login ability. If you could send the link to your login page we can inspect it and give you our best suggestions on how to go about resolve this.

We look forward to hearing from you!

Hi Avril,

Thanks for reaching out and thanks for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

There are WooCommerce platforms out there but it depends on what you’re selling on your platform. A common alternative is Easy Digital Downloads but this is mostly for downloadable and virtual products. Maybe if you can explain what you need in your e-commerce platform we can help point you in the right direction.

Please let us know if we can answer anything else for you!

Hi Chanelle,

Thanks for reaching out although I’m sorry to hear you’re experiencing some issues with your Cloud WordPress domains.

I inspected each domain you linked in the thread and it looks like they are all accessible from my end. The issue may have been temporary, are you able to access them on your end at this time?

If not, you may want to try in a separate or incognito browser to see if that clears it up for you. You can send us a screenshot of what you’re experiencing using imgbb and we can definitely take a look.

Thanks Chanelle, we look forward to assisting you further with this if need be.

• This reply was modified 1 year, 8 months ago by Brandon C.

Hi Matthew,

Thanks for your recent purchase of Crio Pro WordPress theme!

In order to unlock your premium functionalities you must first download and activate the Crio Premium plugin. This extension can be found in the “Plugins” section of your BoldGrid Central account.

You can follow this guide for instructions on activating Crio Pro. I hope this helps!

Thanks Michael,

We’ll test this with Crio and get right back to you. If you don’t mind could you visit the “plugins” section of you WordPress dashboard and copy/paste your list of active plugins into the thread here?

That way we can test this issue in an environment that closely reflects your own.

Thank you!

Hey TW,

Thanks for the screenshot! It looks like the folder you’re accessing there is actually the Total Upkeep plugin file itself. You should be looking for a boldgrid_backup folder in either your Home folder or maybe even public_html.

Once you upload your backup to this folder, log into your WordPress Dashboard, and navigate to Total Upkeep -> Backup Archives. You should now see your backup file listed in your Web Server backups.

Click View Details -> Restore.

We have a guide you can follow with this same information TW in case you get stuck. Please let us know if we can do anything to assist you further with this!

Hi Benjamin,

Thanks a lot for reaching out with your Total Upkeep premium questions! Unfortunately direct backups to Dropbox are not available at this time, but I think that would be a great new feature to have added to the plugin.

We’ll create a feature request on your behalf and if our developers approve it we’ll have it implemented into Total Upkeep in a future plugin update.

As far as creating manual backups, you can follow this link to learn about this process.

To sum it up, after taking your backup:

– In the Dashboard, Navigate to Total Upkeep → Backup Archives
– Select View Details to the right of the backup
– Select Download to Local Machine

This would also be an alternative to direct backups to Dropbox. You can create the manual backup and upload it to Dropbox that way. It’s a few more steps but I think it should suffice until we can get a sure answer on the feature request. I’ll be sure to keep you updated!

I hope this helps!

Hi Sam,

Thanks so much for your interest in the BoldGrid affiliate program.

Unfortunately, we no longer offer the affiliate program. Our plans were meant to be used to enhance your WordPress development workflow and you do have the ability to purchase as many licenses as you need and use them in your personal and client projects as you see fit.

I hope this helps. Please let us know if you have any other questions for us.

Hi Casey,

I definitely understand why you wouldn’t want to commit to troubleshooting during working hours. Please try disabling your plugin when you have some downtime. It honestly shouldn’t take more than 20 minutes to test this and reactivate all plugins.

We will see if we can replicate this issue on our end wit PHP 8.1, Crio 1.9, and Inspirations 2.7.4 and keep you updated with our findings.

It would be a great help if you could provide us with a list of your active plugins. To do so you can just visit the “Plugins” section of your WordPress dashboard and copy/paste your plugin list directly into the thread here.

Thanks Casey!

Thanks Hannah,

Can you try following this guide we created on resetting your WordPress password. It should help you get back into your site.

Thanks Casey,

I just wanted to rule that out since it was just recently we saw something similar. It’s safe to republish your menu’s at this time.

To further your troubleshooting lets try deactivating all plugins with the exception of BoldGrid plugins to see if it is a problematic plugin causing this error. Once you’ve done so try accessing the customizer.

If your running JetPack I’d definitely temporarily deactivate that and any caching or security plugins you may be running to test this issue. You’ll also want to be sure you’re running the most up to date version of WordPress Core, Crio Theme and Your Crio Premium plugin.

Thanks Casey

• This reply was modified 1 year, 9 months ago by Brandon C.

Hi Sharon,

Thank you for reaching out to BoldGrid, home of Crio Pro WordPress theme and BoldGrid Post and Page Builder!

Wow, 5 years is a long time lets see if we can help you get back up and running. I noticed your concern in the title was actually accessing the website itself, if you need help with login you can follow this guide where we provide 5 ways to reset your WordPress password.

Otherwise please let us know how we can be of assistance with your website reconfiguration. We’d be happy to help out!

Hi Will,

Thanks for reaching out with your Total Upkeep questions. From your video it looks like your free connect key has been accepted.

If you need to upgrade to premium you can try clicking the blue upgrade button. Or try upgrading at this link.

I hope this helps Will! Please let us know if you have any other questions for us.

Hi Dan,

I’m sorry to hear you’ve been locked out of your website after attempting your Total Upkeep restore. One thing you can try is logging in using your username instead of the email address associated with the user.

As you stated your email addresses are valid so you can also try resetting your WordPress password.

Thanks TW,

We’re definitely here if you have if you have any question for us, don’t hesitate to reach out!

Hi TW,

Thanks for reaching out with your Total Upkeep questions. As long as you have a functioning backup uploading and restoring your BoldGrid backup file is fairly as simple of a process as you mentioned.

Here are the steps:

1. Connect to your hosting account via FTP, or by using a file manager in your hosting control panel.
2. Upload your backup file to your backups directory, typically in Home -> boldgrid_backup.
3. Back in your WordPress dashboard navigate to Total Upkeep -> Backup Archives.
4. You will now see your backup file listed in your Web Server backups.
5. Click View Details -> Restore.

If you run in to any issues try reviewing the restoration logs for failed attempts. Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to restore-XXXXXXXX.log and a timestamp corresponding to the restoration that failed.

You also have the option of restoring your backup using Total Upkeep’s command line utility.

If you can paste that log here, we’ll be able to determine what’s causing the failure.

I really hope this helps TW, please let us know if we can assist you further with anything.

Hi Hannah,

Thanks for reaching out to BoldGrid, home or Crio Pro WordPress theme and BoldGrid Post and Page Builder !

I’m sorry to hear you’re experiencing an error on your website. If you could give us some details on what you’re experiencing we can try our best to point you in the right direction.

We hope to hear from you soon!

Thanks Ali,

We’re going to have to set this up on our end and test a bit. Ideally you should be able to set this up using a block component in the PPB editor or a pre generated BoldGrid block.

It may be as simple as nesting the content of your columns inside the same section and row. If we can replicate this error we’ll get a feature request in right away to correct it.

As far as your issues with spacing you should be able to hover over your image and select the blue “Column” icon – Advanced Controls, and control margin and padding elements for that particular column from there.

You could also modify the spacing between your images using custom CSS in the WordPress customizer. We can definitely help with this if you can let us know exactly what you’d like to do.

Hi Earl,

Thanks for the information. Do you think you may have possible switched your preferred page editor? You may viewing the WordPress Block Editor or Classic Editor.

Try following the steps in this guide to switch your preferred editor to Post and Page Builder.

You may want to inspect your browser console as well to see if it reveals any error messages. There could be something like another plugin conflicting with Post and Page Builder causing your issue.

Thanks Earl, we look forward to assisting you further with this.

Hi Keegan,

Thanks for reaching out, BoldGrid is actually not a web hosting provider. We create WordPress products like Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress but we do not handle the web hosting aspect.

I checked the who.is data for your domain and it looks like it’s information is private. I did notice that your mx records are pointing towards barracudanetworks.com so you might want to contact them for more information on this matter.

I hope this helps.