Forum Replies Created
- AuthorPosts
- October 1, 2024 at 7:58 am in reply to: How to resize a search widget in header for a smaller one? #144247Brandon CKeymaster
Thanks Annie,
To resize the widget you may need to add custom CSS. This would involve inspecting the search widget using your chrome dev tools and finding the class that styles the widget and modifying it in the WordPress Customizer’s custom CSS section.
We have a guide on using the Custom CSS editor that might be helpful to you. Otherwise if you can place the widget on a test page we can inspect it directly come up with the CSS for you.
Thank you Annie! Let us know if you have more questions!
October 1, 2024 at 7:58 am in reply to: How to resize a search widget in header for a smaller one? #144246Brandon CKeymasterThanks Annie,
To resize the widget you may need to add custom CSS. This would involve inspecting the search widget using your chrome dev tools and finding the class that styles the widget and modifying it in the WordPress Customizer’s custom CSS section.
We have a guide on using the Custom CSS editor that might be helpful to you. Otherwise if you can place the widget on a test page we can inspect it directly come up with the CSS for you.
Thank you Annie! Let us know if you have more questions!
September 27, 2024 at 12:49 pm in reply to: How to resize a search widget in header for a smaller one? #143976Brandon CKeymasterHi Annie, thank you for reaching out with your BoldGrid questions!
Yes, you can resize a search widget in your header to make it smaller using a few different methods depending on your theme and how the widget is currently styled. If you could link us to your website so that we can inspect your search widget we’ll give our best suggestions to resize it in your header!
Thank you, we look forward to assisting you further with this!
September 27, 2024 at 12:46 pm in reply to: Can I integrate a customer payment link into my BoldGrid Theme? #143973Brandon CKeymasterHi Alex! Thanks for reaching out!
Yes, you can integrate customer payment links into your website using the Crio WordPress theme and the BoldGrid Post and Page Builder! There are multiple ways to do this, depending on the payment service or gateway you want to use. Here’s a quick guide to help you get started:
1. Add Payment Buttons Using WooCommerce
If you’re using WooCommerce for your site’s payment processing, you can easily create products, services, or donation buttons and integrate them into your BoldGrid pages:
- Install and Set Up WooCommerce:
- Go to Plugins → Add New and search for WooCommerce.
- Install and activate the plugin, and go through the setup wizard.
- Create a Product for Payments:
- Go to WooCommerce → Products → Add New.
- Create a product that serves as your payment option (e.g., Consultation Fee, Donation, etc.).
- Add the Payment Button to Your Page:
- Use the BoldGrid Post and Page Builder to edit a page.
- Insert the WooCommerce Shortcode for your product button:
[product id="123"]
2. Using Stripe or PayPal Payment Buttons
If you want to use Stripe or PayPal without WooCommerce, you can add custom buttons or links directly to your pages:
- PayPal Payment Button:
- Go to PayPal Button Generator and create a Buy Now or Donate button.
- Copy the HTML Embed Code provided by PayPal.
- Use the HTML Block in the BoldGrid Page Builder to paste the PayPal button code into your page.
- Stripe Payment Button:
- Set up a Stripe Payment Link from your Stripe Dashboard.
- Copy the link and add it as a button or hyperlink in the BoldGrid editor.
- You can also use the Stripe Payment Button plugin to generate Stripe buttons for easy integration.
These are a few ways to add payment links to your site but there are actually many ways to accomplish this. Please let us know if you have more questions for us!
Brandon CKeymasterHi Chad, sorry about that Facebook issue. A while back Facebook began flagging our posts with links and certain content that they deemed were against their standards incorrectly and it’s taking a while to work with their support to sort out the error. Many of our posts were removed due to this policy.
We were able to respond to your request to refund your account. Please let me know if we can help with anything else!
Brandon CKeymasterHi Chad,
I do apologize for the inconvenience and definitely sorry to see you go! I reached out to premium support on your behalf and had them cancel the account for you. You should expect a refund to your account in the next 5 – 10 business days.
Thanks Chad, don’t hesitate to reach back out if you ever have any questions for us.
September 24, 2024 at 3:15 pm in reply to: After installing Total Upkeep and creating a backup, my site became completely scrambled #143356Brandon CKeymasterHi Mehrnaz,
I’m so sorry to hear you’re having issues with your website. Installing and Total Upkeep and simply taking a backup should not effect your website at all so I’m wondering if something triggered your error for some reason. To inspect we can review your logs and hopefully come up with a resolution.
To find and send over your Total Upkeep backup logs you can review the video below:
If the automated rollback didn’t work, but you do have a backup in your backup archives, you can try manually restoring your backup:
- Download the Backup: Navigate to Total Upkeep → Backups and download the backup file to your local machine.
- Manual Restore:
- Access your WordPress installation via FTP or File Manager from your hosting control panel.
- Navigate to the wp-content/uploads/totalupkeep/backups directory and upload the downloaded backup file.
- Use the Restore option from the Total Upkeep plugin to manually restore this backup.
Thank you, we look forward to assisting you further with this!
September 23, 2024 at 3:07 pm in reply to: How do I play one embedded video at a time in Post and Page Builder? #143271Brandon CKeymasterThanks Neal,
It should pull those tags from the iframe meta data. We’d likely need to inspect your code directly to give you more clear solutions. I see you’re a BoldGrid Premium subscriber, which means you have access to our BoldGrid Premium support via your BoldGrid Central account (help section).
If you reach out with this request to premium we can access your website with your permission and address your concern directly. This will allow us to properly inspect the configuration and embed code from Bunny.
We look forward to assisting you further with this!
September 23, 2024 at 2:53 pm in reply to: Unable to change Twitter social link logo in Crio WordPress Theme #143269Brandon CKeymasterHi Edgars,
Thanks for reaching out with your Crio WordPress theme questions. At the moment new icons like the TikTok icon and “X” icon for Twitter have to be added manually. We will be adding the updating Font Awesome icons to Crio soon but I do apologize for the inconvenience. You can follow this guide on adding the new TikTok icon via code snippet and setup the new “X” icon in a similar manner.
Thanks Edgars, let us know if you have trouble setting this up.
September 23, 2024 at 8:43 am in reply to: Merging Two Sites with BoldGrid Crio and Inspirations #143247Brandon CKeymasterYou’re very welcome Kira! Don’t hesitate to reach back out if you have more questions for us!
September 20, 2024 at 12:52 pm in reply to: How do I play one embedded video at a time in Post and Page Builder? #142905Brandon CKeymasterHey Neal,
Thanks for the additional details. Ultimately, I’d recommend the native builder because we directly support it and I’m positive this functionality is available. With that being said I understand you’ve already put a lot of work into the bunny.net method and you may not wish to change it. Here’s how I would approach both scenarios:
1. Prevent Simultaneous Play with iFrame Embeds
To stop multiple iFrame videos from playing simultaneously, you’ll need to add JavaScript that pauses the first video when another one starts. Here’s how to implement this:
- Add the following script to your Crio customizer under the Custom CSS/Js Editor (js), which will ensure only one video plays at a time:html
<script>
document.addEventListener('play', function(e) {
var videos = document.getElementsByTagName('video');
for (var i = 0, len = videos.length; i < len; i++) {
if (videos[i] !== e.target) {
videos[i].pause();
}
}
}, true);
</script>
- This code will apply to all
<video width="300" height="150">
elements on the page, so any active video will automatically pause if another one starts.2. Using the BoldGrid Video Block
If you’d prefer to use the Video Block in the BoldGrid Post and Page Builder, here’s how to ensure proper embedding with bunny.net:
- Insert a Video Block:
- In the Post and Page Builder, click Add Block > Media > Video Block.
- Use the “Insert from URL” option, but ensure you’re using the correct video URL format from bunny.net.
- If the embed is creating just a link instead of an embedded video, make sure:
- The URL you’re inserting is directly accessible by browsers as an embed source. Bunny.net should provide a specific embed URL for video hosting.
I hope this helps Neal!
- Insert a Video Block:
Brandon CKeymasterHi Scott,
Thanks for reaching out with your Crio WordPress theme questions! The Crio theme was built to be responsive out of the box but sometimes those elements can be thrown off and require a bit of tweaking. Is this issue specific to certain pages or are you experiencing it site wide?
You can try pulling up the website in a private or incognito browser or if you’re using a cache plugin, try disabling it temporarily and see if the issue persists. Sometimes cached CSS or JS files can cause display inconsistencies across browsers.
Sometimes, media queries may behave differently across browsers so you need to ensure that your CSS media queries are properly set for Safari. You can do this by:
- Checking if any custom CSS in your theme overrides the responsive settings.
- Adding specific media queries targeting Safari to adjust the zoom level.
You can manually adjust the zoom or scaling for Safari by adding a CSS rule:
@media screen and (-webkit-min-device-pixel-ratio: 2) { body { zoom: 0.5; } }
This rule will apply a 50% zoom specifically for Safari. Test different zoom percentages to find the best value.
I hope this helps Scott! Let us know if we can assist you further with this.
Brandon CKeymasterHi Marian,
Thank you for reaching out! I’m sorry to hear you’re having trouble with payment. Can you tell us exactly which BoldGrid product you’re attempting to purchase so that we can verify if PayPal is an available payment method?
Thank you Marian, we’re looking forward to assisting you further!
September 19, 2024 at 4:34 pm in reply to: How do I play one embedded video at a time in Post and Page Builder? #142868Brandon CKeymasterHi Neal,
Thanks for reaching out! If you’re using the BoldGrid Post and Page Builder “Video” block element by default it should only play one embedded video at a time. If this isn’t the case for you can you link us to the page where the issue is occurring so that we can have a look?
We look forward to assisting you further with this Neal!
Brandon CKeymasterYou’re absolutely welcome Michael! I’m happy to clear that up for you. As far as you backup of Zero KB that does seem odd. Have you reviewed the backup logs? That may give us some information on what’s actually there.
You can use snipboard.io to send us a screenshot that we can view here in the forum.
Looking forward to your reply Michael!
Brandon CKeymasterHi Michael,
Thank you for following up and letting us know that clearing the cache and preventing Safari from automatically unzipping the download worked! We appreciate your suggestion to include this step in our response and FAQ for the “Incompatible Archive” issue. We’ll make sure to test this on our end and update our documentation accordingly.
We’re also really sorry to hear about your frustrating experience with the support call. That’s definitely not the level of service we provide here at BoldGrid. We don’t currently offer phone support so I’m sure that the tech you were speaking with was not as knowledgeable about our products as we are in house. We’re glad we could help but please don’t hesitate to reach out if you need further assistance. We’re always here to make sure your experience with Total Upkeep is as smooth as possible.
Thanks again for your feedback and your patience, Michael!
Best regards,
Brandon – BoldGrid SupportBrandon CKeymasterHi Scott,
Thank you for your patience and understanding! We completely understand how important it is for your store to be running smoothly. We’re actively working on the necessary updates for the WooCommerce templates in the Crio theme to ensure compatibility with the latest version.
In the meantime, it’s good to hear that your store is back up and running. I don’t believe the outdated templates caused WooCommerce to fail, this is only a warning (not an error message), and you mentioned you received the warning only after restoring the site and updating your software. If you notice any other issues or another failure does occur in the future please notify us immediately right here in the support forum and we’ll inspect it directly to see if we can determine the actual source of the error.
Thanks Scott!
September 17, 2024 at 10:48 am in reply to: Merging Two Sites with BoldGrid Crio and Inspirations #142380Brandon CKeymasterHi Kira,
Thanks so much for reaching out! We first want to clarify your goals, it looks like you want to merge two websites—a company website built with the Crio theme and a product website built with Inspirations—into one integrated site. Specifically:
- Move the content from the company website (currently built with Crio) to the product website (currently built with Inspirations).
- Turn the product website into the new company website, effectively merging both sites under one URL.
- Switch the theme of the product website from Inspirations to Crio to maintain consistency in design across the new integrated site.
Switching from Inspirations to Crio is possible and won’t require rebuilding your site from scratch. Crio is a flexible and customizable theme, and BoldGrid Inspirations is a product that only serves as a starting point to help you create professional websites efficiently.
Steps to Switch to Crio:
- Install the Crio Theme:
- Go to Appearance > Themes in the WordPress dashboard.
- Search for BoldGrid Crio or upload it if you have the premium version.
- Activate Crio.
- Customize Your New Crio Design:
- After activating Crio, go to Appearance > Customize to adjust the look and feel.
- Crio offers advanced customization options like header/footer layouts, color palettes, typography, and more.
Notes:
- Content Compatibility: Your existing content from Inspirations (pages, posts, media) will remain intact. However, the layout and design will need adjustments to fit the Crio theme.
- Blocks and Widgets: If you’re using BoldGrid Blocks from the Post and Page Builder, they will continue to work, though they may need some tweaks to fit Crio’s design structure.
After transferring content and switching the theme:
- Consolidate Menus: Go to Appearance > Menus to create a unified navigation structure for your new integrated site.
- Update Permalinks: After merging content, ensure that all URLs and links are updated to reflect the new structure under one domain.
- Test and Review: Make sure to test the new site thoroughly, checking for any layout inconsistencies or missing content after the migration.
Thank you Kira! I really hope this helps!
September 17, 2024 at 10:31 am in reply to: Google Drive backup not working with Total Upkeep #142377Brandon CKeymasterHi Vinay!
Thanks for your question! f the Total Upkeep plugin is not uploading backup ZIP files to Google Drive as expected, you want to first ensure that the plugin is properly connected to your Google Drive account. Go to Total Upkeep > Settings > Remote Storage and verify the status of the Google Drive connection. Reauthorize the connection if needed.
Also, ensure that your Google Drive account has sufficient storage available. If your Drive storage is full, the backup files may fail to upload. Check the available space in your Google Drive by visiting drive.google.com.
If everything is configured correctly review your backup logs (Total Upkeep > Tools > Logs) and look for any errors related to the Google Drive upload. This can provide clues if the issue is due to an upload failure or file size limitations. Copy/Paste your log here and we’ll inspect it for and give you our best suggestions on how to get your remote backups running properly.
Thanks Vinay!
Brandon CKeymasterHi Michael!
Thank for reaching out and thank you for you recent purchase of Total Upkeep Premium!
It sounds like you’re encountering an issue when trying to install the Total Upkeep Premium plugin on your second site. Please let us know if that is not correct. If so, here are a few steps you can try to resolve the “Incompatible Archive” issue:
1. Analyze your Plugin List
- Visit the “Plugins” section of your WordPress dashboard and verify that you have the Standard version of Total Upkeep active (both the standard and premium version must be active).
- Verify that there are no existing BoldGrid Backup Premium plugins installed.
2. Verify the ZIP File
- Ensure you’re downloading the correct Premium ZIP file from your BoldGrid Central Account “Plugins” Dashboard
- Sometimes browsers may download a file as a
.zip.zip
file or extract it automatically. Double-check that the file you are uploading ends with.zip
and is not accidentally renamed. - Upload and activate the newly downloaded version of the plugin.
3. Clear Browser Cache
- If you’ve downloaded the ZIP file multiple times, your browser cache might be storing an incomplete version. Clear your browser’s cache and download the plugin again from your BoldGrid account.
I really hope this helps Michael. Please let us know if we can assist you further with this or have any other questions for us!
Brandon CKeymasterHey Scott!
Thanks for reaching out and thank you for using Crio WordPress theme! We have tested and can confirm that some WooCommerce page templates have required updates and these additions will be made soon but you shouldn’t experience any loss in performance or functionality.
As of this time no reports of incompatibility have be made about Crio and WooCommerce but if you’ve noticed any issues please let us know an we’ll address it immediately.
Thanks Scott, you can check back with us here at anytime for updates and please let us know if you have any other questions for us!
Brandon CKeymasterHi Juan,
Thanks for reaching out! If you’ve entered your premium key and are still having trouble accessing your BoldGrid premium features it it likely because you still need to activate your premium BoldGrid plugin. If you’re using a one of our pro products like Crio Pro WordPress theme, BoldGrid Post and Page Builder or Total Upkeep and have purchased a premium subscription your pro plugin can be downloaded from the “Plugins” section of your BoldGrid Central Account dashboard.
If you’re unsure how to access BoldGrid central this link should help!
Thank you! Please let us know if we can assist you further with this Juan.
September 12, 2024 at 1:14 pm in reply to: Animations not working on mobile in BoldGrid Post and Page Builder #142128Brandon CKeymasterHi Florian,
Thanks for reaching out with your BoldGrid Post and Page Builder questions! I have a couple questions for you so that we can begin troubleshooting.
- Are you using the native animations from Post and Page Builder or are you using a third party plugin?
- Have your animations ever worked properly? If so, has something changed recently on your site? Like a plugin or theme update, addition of a new plugin, theme change etc..
Thanks Florian, we look forward to hearing from you!
September 11, 2024 at 10:54 am in reply to: Where does W3 Pro beat or give us the same services as WP Rocket? #141769Brandon CKeymasterHi Matthew,
Thank you for your interest in W3 Total Cache Pro, this is a very good question! If you’re managing 40 sites, ease of use as well as having a comprehensive set of optimization tools are likely both critical factors that you want to consider. WP Rocket is more straightforward and includes essential performance optimizations. However, if you need advanced caching features, CDN flexibility, and fine-tuned controls, W3 Total Cache Pro offers more power.
W3TC Pro is an extension of the standard version of the plugin and offers a similar setup wizard as WP Rocket but with a guided approach. The wizard helps you optimize certain areas of your sites right out of the box and afterward you can use the many available performance tools and features to further optimize.
W3TC Pro and WP Rocket have similar features like:
- Page Caching: Both plugins provide powerful caching features, but W3 Total Cache Pro has more advanced settings for granular control, while WP Rocket is simpler to configure.
- Browser Caching: Both support browser caching to store files locally and improve page load times on subsequent visits.
- Lazy Loading: Both plugins offer lazy loading for images, which defers the loading of images not in the viewport, improving initial page load speed.
- Minification/Concatenation: Both support CSS, JS minification, and concatenation to reduce the number of files loaded on the page, improving speed.
Some Advantages of W3TC Cache Pro:
- CDN Integration: W3 Total Cache Pro excels in CDN integration with more flexibility. It allows for fragment caching, reverse proxy integration, and more advanced CDN support than WP Rocket.
- Database Caching: W3 Total Cache Pro supports caching database queries, which can improve performance for sites with heavy database interaction. WP Rocket does not offer this.
- Object Caching: This is crucial for dynamic websites and helps in reducing the load on the database by caching results from repetitive queries. WP Rocket doesn’t include object caching out of the box.
- Fragment Caching: With W3 Total Cache Pro, you get fragment caching, which lets you cache specific parts of a page while leaving other parts dynamic. This feature is helpful for sites with highly dynamic content.
- Opcode Caching Support: W3 Total Cache Pro supports Opcode Caching (using APCu or XCache), which helps with caching PHP scripts to improve server performance, especially on complex sites.
Here’s a comparison chart showcasing our extensive range of features vs WP Rocket:
See the full comparison here
Being that we have so many features it has been said that WP Rocket is easier to configure than W3 Total cache. It works well out of the box with minimal settings, making it more beginner-friendly, but in my opinion with our world class support and recent updates to the plugin focused on user experience I feel that W3 Total Cache would be the best plugin for a larger project like yours because it better accounts for all possible user scenarios.
I hope this helps Matthew, we would love to help you optimize your site with W3 Total Cache Pro! Please let us know if there’s anything else that we can answer for you!
Brandon CKeymasterHi Melaney,
This is a matter that will need to be addressed by our billing team in the BoldGrid premium channel. You can normally access BoldGrid Premium support directly from your BoldGrid Central account dashboard. But due to your circumstance you may have to reach out via email support@boldgrid.com. If you need help accessing BoldGrid Central you can follow the link here.
I really hope this helps Melaney!
September 3, 2024 at 8:27 am in reply to: How do I use the podcast plugin to add a podcast to my BoldGrid site? #140689Brandon CKeymasterHi RA,
Thanks for reaching out with and thank you for using Crio WordPress theme! I went and inspected your page and I see a Podcast player is generating down towards your footer, so it looks like you’ve managed to get it displaying on the page. If you were using an embedded player or shortcode the correct way to add your code is by switching the the “Text” editor in your BoldGrid Post and Page builder editor and paste your code directly where you would like for it to display.
Can we help with something like styling or moving the player around in the template? Just let us know RA and we’ll give you our best suggestions on how we would go about making these edits.
Thank you!
Brandon CKeymasterHi Tammie, thanks for reaching out with your Crio Pro questions! I removed your invoice information because this is a public forum so we don’t want to share any private information here.
It seems your attempting a install the Crio Pro plugin as a theme instead of installing it from the “Plugins” section of your WordPress dashboard. Crio Premium run alongside the standard Crio theme to give you your premium functionalities and both must be active at the same time.
I hope this helps! Please let us know if there’s anything else we can answer for you.
August 30, 2024 at 12:57 pm in reply to: What will be affected when I restore a backup with Total Upkeep? #140457Brandon CKeymasterHi Lorraine,
Thank you for reaching out with your Total Upkeep questions!Before restoring, create a new backup of your current site, especially if you need to retain recent orders or changes. A restore using Total Upkeep will revert your entire site, including the database and all associated files, to the state they were in at the time of the backup. Any changes made after the backup, including customer orders, content updates, or plugin configurations, will be lost during the restore. This means that customer orders placed after the backup was created will be deleted.
If there have been any customer orders or changes since the backup, restoring will remove those unless they are backed up separately. If you only need to restore specific parts of your site (like a specific database table or a file), you may need to do that manually instead of a full restore.
I really hope this helps. Please let us know if you have more questions for us!
Brandon CKeymasterHi Ruslan,
There’s likely some sort of clash in functionality between your page builder plugins that is causing this issue. It is generally recommended to have only have one active page builder at a time. We can probably diagnose the issue further if you can provide us with error logs.
I inspected the page in question again and it look like it’s functioning properly now and the duplicate content no longer displays. I’m hopeful that you’ve managed to resolve this issue from your end but definitely let us know if we can assist you further.
Thanks Ruslan
Brandon CKeymasterHi Ruslan,
Thanks for reaching out with your Crio WordPress theme questions. To get started let’s get some additional information about your issue.
How is the page built?
Are you using Elementor exclusively, or are you combining it with any BoldGrid tools? I noticed you also have the BoldGrid Post and Page builder active on your site and it’s generally not recommended to have two page builders active at the same time.Have you noticed this issue with other pages?
Is the content duplication happening only on this specific page or across multiple pages?Recent changes?
Did you make any updates or changes to the theme, plugins, or WordPress itself before noticing the duplication?These details will help us narrow down the potential causes and provide a more accurate solution. We’re looking forward to assisting you further with this!
Brandon CKeymasterYou’re absolutely welcome Michael, so happy we could help! Always know we’re right here if you ever experience issues with your BoldGrid products.
Thanks for using Crio!
August 26, 2024 at 9:40 am in reply to: Crio theme update for latest version of WooCommerce? #139923Brandon CKeymasterHi Felipe, thanks for your reply!
No, I don’t believe these to be incompatibilities. WooCommerce normally updates their templates a few times a year but it’s never anything major. When that happens it prompts all themes using the those templates to update them manually.
The reason for this is because some themes (like Crio) use their own custom WooCommerce templates to add design and different functionality. If WooCommerce was to just update the template themselves these themes would lose their code. To remedy they send alerts so that users and developers know when it’s time to update.
We’ll have to make the necessary changes globally but if you’re familiar with PHP and WordPress templates you can actually do update the templates yourself. Otherwise, we are aware of the alert from WooCommerce and will be releasing a patch for it in an future Crio update.
Looking further into it it only seems to be one template in question so there’s definitely no need to worry here. The template file looks to be an order form and it’s only one version out of date:
crio/woocommerce/myaccount/orders.php version 9.1.0 is out of date. The core version is 9.2.0,
I’ve created a bug request on GitHub on your behalf so that you can track the issue’s status and report further concerns. Please let us know if there’s anything else that we can answer for you!
Thanks Felipe
Brandon CKeymasterHi Michael,
Thanks for reaching out and thank you for using Crio WordPress theme! Have you seen any error messages associated with the customizer not loading? You can try inspecting the your browser console for JS error messages, it might reveal something useful. You can copy/paste any error messages you find into the thread here for us to inspect.
A similar issue was brought to our attention in a previous contact and we were able to confirm that the issue seemed to be related to the menus used in the custom header/footer templates.
When you add a menu to a custom page header or footer it needs to be registered to the WordPress menu system and have a menu assigned to it. Each new menu that you include should have a unique name, as in you can’t have two menus registered to the same custom header/footer template that also use the same menu location or it will cause the customizer to break.
To resolve the issue trying moving all custom headers/footers to the trash to see if this resolves your issue. Similar to deactivating plugins but once you find the problematic template you’ll either need to correct the issue in the template or recreate it entirely.
I hope this makes sense Michael. If you ever have any other questions for us in the future please do not hesitate to ask!
August 23, 2024 at 10:05 am in reply to: My HR tags are being wrapped in markup in BoldGrid Post and Page Builder editor #139716Brandon CKeymasterHi Arnold,
The Post and Page Builder applies that markup to maintain the pages design and integrity when it comes to responsiveness. You can still use the editor to apply styles to the hr tag or customize it using CSS.
I hope this helps Arnold! Let us know if we can answer anything else for you.
August 22, 2024 at 5:16 pm in reply to: I no longer have drag and drop functionality after updating #139413Brandon CKeymasterHi Fabio,
I’m happy to hear you were able to get this working. You should be able to set your PPB editor globally from your WordPress dashboard. Hover over the Post and Page Builder sidebar link and choose Settings. There is a Preferred Editor section where you can set your editor according to Post Type.
I hope this helps!
August 22, 2024 at 5:07 pm in reply to: PayPal purchase button not working for BoldGrid Product #139409Brandon CKeymasterHi Darlene,
Thanks for reaching out and sorry for the inconvenience. If you can let us know which BoldGrid product you were attempting to purchase we’ll definitely get a proper checkout link sent to you immediately. It would be awesome if you can link us to that products checkout page as well so that we can address this issue as it may be a bug.
Thanks so much for your interest in our products Paul! We hope to get this resolved quickly.
Brandon CKeymasterHi Paul! Thanks for reaching out and sorry for the inconvenience. If you can let us know which BoldGrid product you were attempting to purchase we’ll definitely get a proper checkout link sent to you immediately. It would be awesome if you can link us to that products checkout page as well so that we can address this issue as it may be a bug.
Thanks so much for your interest in our products Paul! We hope to get this resolved quickly.
August 22, 2024 at 5:00 pm in reply to: Crio theme update for latest version of WooCommerce? #139405Brandon CKeymasterHi Brad,
Thanks for reaching out and thank you for using Crio WordPress theme! As of this time no reports of incompatibility have be made about Crio and WooCommerce. We have tested and can confirm that some WooCommerce page templates have required updates and these additions will be made soon but you shouldn’t experience any loss in performance or functionality in the meantime.
If you’ve noticed a different issue with Crio and WooCommerce please let us know an we’ll address it immediately. It would be awesome if you could provide us with an error message to go along with your details.
Thanks Brad, you can check back with us here at anytime for updates and please let us know if you have any other questions for us!
August 22, 2024 at 4:49 pm in reply to: BoldGrid Post and Page Builder editor tools disappeared in my page builder #139388Brandon CKeymasterHi Leslie,
This should be possible even though your Cloud WordPress account. There is a dedicated section for your cloud server files. If you can reach out to premium support we can assist you by logging into the dashboard and correcting this for you.
You can reach premium support by visiting your the question mark icon in the top right corner of your BoldGrid Central account and scrolling down to the premium support link.
Thank Leslie, we look forward to assisting you further with this!
August 21, 2024 at 10:38 am in reply to: BoldGrid Post and Page Builder editor tools disappeared in my page builder #138919Brandon CKeymasterHi Leslie,
If you’re still receiving this message it means the plugin’s folder still exists on your server, even though the plugin was uninstalled. WordPress prevents the installation of a plugin if its folder already exists to avoid overwriting existing files. Please verify from your WordPress “Plugins” dashboard that no instance of the plugin exist then:
- Access Your Website via the BoldGrid Central File Manager:
- Select the Cloud WordPress instance from your dashboard
- Switch the the Advanced Controls tab
- Select File Manager
- Navigate to the Plugin Directory:
- Go to the following directory:
/wp-content/plugins/
. - Locate the folder named
boldgrid-post-and-page-builder
(or a similar name related to BoldGrid).
- Go to the following directory:
- Delete the Plugin Folder:
- Right-click on the
boldgrid-post-and-page-builder
folder and delete it. - Ensure that no remnants of the plugin are left in this directory.
- Right-click on the
- Reinstall the Plugin:
- After deleting the folder, return to your WordPress dashboard.
- Go to Plugins > Add New, search for the BoldGrid Post and Page Builder, and install it again.
- Activate the Plugin:
- Once installed, click “Activate” to enable the plugin on your website.
I really hope this helps Leslie!
- Install and Set Up WooCommerce:
- AuthorPosts