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Hi Prayag,
Thank you for reaching out and thanks for your interest in purchasing Total Upkeep premium backups and migrations plugin.
While this forum is public facing and for technical issues I encourage you to reach our to our Premium Support channel via your BoldGrid Central account.
This article will show you how to log in to your BoldGrid Central account if you have any trouble.
I hope this helps!Hi Amanda,
Thanks for reaching out with your Crio Pro WordPress theme questions!
First I want to let you know that the Crio WordPress Theme, and the Crio Premium plugin are two different products. The most current version of the theme itself is 2.18.2 and the latest plugin version is 1.8.1.
Often times when you update WordPress it will take a moment to fully complete. During this process you will see a normally see a maintenance mode page or the white screen you experienced.
If you do experience this issue in the future and suspect it to be related to Crio in any way you can use the WP Rollback plugin to rollback your plugin or theme to a previous version that worked properly until we can address the error for you.
I hope this helps! Please let us know if you have any other questions for us.
Hi Hispasec Sistemas,
Thanks for reaching out although I sorry to hear you’re experiencing this issue. The https://demo3.cloudwp.dev/ is now managed by InMotion Hosting.
You should report your case using the following links for direct correspondence:
https://central.inmotionhosting.com/wordpress/
https://www.inmotionhosting.com/legal/general-notice/I hope this helps.
Hi Candace,
When you change the options globally you are actually setting a new meta-tag site wide for that format type so all of the associated tags should change as well.
Try clearing any cache associated with your website if you don’t notice the change right away.
Hi Tony,
Thanks for reaching out to BoldGrid, I’m sorry to hear this happened to you. This forum is public facing and more so to answer technical questions. I encourage you to reach out to our support@boldgrid.comfor assistance in this matter.
I hope this helps.
Hi Netcraft,
I finally heard back from our webmasters on this matter. I was informed that the https://demo3.cloudwp.dev/ is now managed by InMotion Hosting.
You should report your case using the following links for direct correspondence:
https://central.inmotionhosting.com/wordpress/
https://www.inmotionhosting.com/legal/general-notice/I hope this helps.
Hi Kym,
Thanks so much for reaching out with your BoldGrid Post and Page Builder questions!
I’m sorry to hear you’re having some issues with mobile responsiveness. Post and Page Builder allows you to set conditions for which blocks and elements appear on the page, depending on the size of the screen.
By default, all elements are visible on all devices but you can use the responsive utilities in Post and Page Builder to hide specific elements. This allows you to easily build out your WordPress site with a mobile first design approach.
You may also benefit from reviewing this comprehensive guide on using the Post and Page Builder in general.
If you let us know what exactly what issues you’re experiencing with mobile responsiveness and we will help you to tackle them one by one.
I hope this helps Kym! We’re always here if you have any other questions for us.
Thanks Nicolás,
I didn’t realize the issue with the form was still ongoing. I will submit this for you as well as your other recent inquires.
Thank you!
Hi Hispasec Sistemas,
Thank for reaching out to report this Cloud WordPress concern. We have an Abuse Hotline that you can report this issue to directly and we will have it addressed immediately.
We appreciate you for notifying us of this suspicious activity.
Hi Hispasec Sistemas,
Thank for reaching out to report this Cloud WordPress concern. We have an Abuse Hotline that you can report this issue to directly and we will have it addressed immediately.
We appreciate you for notifying us of this suspicious activity.
Thanks Anne,
One thing to keep in mind here is that Crio & WordPress recommends a logo image dimensions of 400 by 100 pixels. The ideal approach is to proportion your image before uploading to the site. This will give you the best results.
What you could also do is use custom CSS to resize the image from the CSS/JS Editor. For instance something like this would change the size of the image on your homepage:
.boldgrid-section img:not(.aligncenter) { display: inline; width: 60px; }In order to to give pages and post specific header templates you need to edit the page or post and scroll down to the Page Header section. Select the Use Post Setting option and choose the header you would like to be displayed on that page or post.
I hope this helps! Please link us to any page or post where your custom headers are present if you would like for us to review your code and give our best suggestions on how to modify.
Hi Linda,
Thanks for reaching out, although I’m sorry to hear you’re having some trouble with BoldGrid Post and Page Builder. I definitely understand your frustration, and I appreciate you working with us on this.
Post and Page Builder was built with a mobile first design approach but I think the major issue here is your TwentyTwentyOne WordPress theme which doesn’t have a dedicated Post and Page Buider integration.
Post and Page Builder functions best with with BoldGrid themes such as Crio Pro WordPress theme which is also included as a part of your premium package for hosting with our premium partner DreamHost.
Crio is considered a super theme and comes out of the box with over 400 customizable options. It is 100% compatible with Post and Page Builder and I believe that would resolve your issues with mobile responsiveness.
If you decide to switch to over Crio we’ll be right here to help you configure your new theme and review your options.
I hope this helps Linda, again we apologize for the confusion. Please let us know if there’s anything else that we can answer for you!
Hi Candance,
You’re Crio Pro WordPress theme setup could be reflective of the inspiration you chose when you configured your theme.
The good news is Crio fonts are 100% globally customizable so you can always take full control when working with fonts within your theme.
I inspected your website and I see that you’re displaying your most recent Blog Post on your homepage. What you can do is go into your WordPress customizer and change the global setting to display “Blog Page” and Post List titles in the format of your choice.
From your WordPress dashboard visit: Appearance > Customize > Design & Blog and from here you’ll have the option to choose either a single Blog Page or Posts List display and change the title font from the Title(s) section.
I hope this helps! Please let us know if you have any other questions for us.
Hi Osamn,
Thanks for reaching out with your Total Upkeep backups and migrations plugin questions!
For this issue you can try changing the backup zip compressor type but I can’t guarantee this will work for you.
The best thing to do in this case would be to access your site at the server level and change the max execution time from either your
.htaccessor php.ini file.I hope this helps! Please let us know if you have any other questions for us.
You’re very welcome Marie!
I did notice that you’re using one of our products, W3 Total Cache and that could have been the reason for the misunderstanding.
Please let us know if there’s anything else that we can answer for you!
Hi Patricia,
Thanks for reaching out with your BoldGrid Post and Page Builder questions.
The issue you’re experiencing is likely due to caching. Often times when we make changes to our website we need to clear any cache associated with the site to rebuild the database. Elements are cached into your site for performance purposes.
Be sure to clear any caches associated with your website this includes browser cache, caching plugins and any server side caching agents you might be running.
I hope this helps. Please let us know if there’s anything else that we can answer for you.
Hi Marie,
Thanks for reaching out to BoldGrid Themes home of Crio Pro WordPress theme and BoldGrid Post and Page Builder!
Here at BoldGrid we provide quality WordPress themes and plugins but we do not manage client sites. I do apologize for the misunderstanding. I went ahead and looked up your web host and I see that you’re using GoDaddy. GoDaddy actually manages the server your WordPress site lives on so their support may be most beneficial to you on these types of matters.
We do have an article on 5 ways to reset your WordPress password that should help you figure this out!
Thank you!
Hi Geoffrey,
Thanks for reaching out to BoldGrid Themes home of Crio Pro WordPress theme and BoldGrid Post and Page Builder!
We have an article on 5 ways to reset your WordPress password that should help you figure this out!
I hope this answers your question!
Hi Rajhans,
Thank you for reaching out to BoldGrid Support, home of Crio Pro WordPress theme!
I think the best thing to do in this case would be to renew the domain name and extend your hosting plan so that no changes have to occur to your website.
However, if you need to backup your existing WordPress site you can take a backup using our Total Upkeep backups and migrations plugin. You would just need to download the contents of the backup to your local machine or save it in a remote location.
Once you are up and running at your new web host if you decide to make a change you can simply reinstall WordPress and Total Upkeep to upload your backup. Please review this guide on using Total Upkeep.
I hope this helps!
Hi Anne,
Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!
I noticed you’re using Astra your WordPress theme. While Post and Page Builder controls many aspects of your pages and posts design, it has little to do with Global theme features such as your theme header.
If you were using Crio Pro WordPress theme to begin with we can definitely take a look at your concerns if you don’t mind switching back temporarily.
We look forward to hearing from you!
Hi Rose,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
So indexing is a built-in WordPress feature and you should be able to switch it on and off from the Settings > Reading section of your WordPress dashboard.
You may however want to setup Google Search Console and a SEO plugin like Yoast or RankMath if you would like more control over how pages are indexed.
I hope this helps! Please let us know if you have any other questions for us!
Hi Candance,
Thanks for reaching out, this is a very good question. Total Upkeep requires both the standard and premium plugin to be active to function properly.
The premium plugin really only extends the functionality of the standard Total Upkeep backups and migrations plugin.
I hope this helps! Please let us know if there’s anything else that we can answer for you.
Hi Susan,
Thanks for reaching out, I’m sorry to hear you’re having some trouble after performing your backup with Total Upkeep.
Good news is I inspected the URL you linked in the thread and it looks like the site is now live. The most likely cause of the temporary down time was the update process running it’s course.
When you update WordPress core, themes, and plugins they sometimes take a bit longer to complete and will cause the site to stall out. I think you should be back up and running now. You may want to try clearing your browser cache or trying the site in an incognito browser if you’re still having issues.
Please let us know if we can assist you further with this!
Hi Kym,
Thanks for reaching out and thank you for using Crio Pro WordPress theme and BoldGrid Post and Page Builder!
In order to remove the extra padding in your content area you should be able to hover over your main section and select the black section toggle that appears to bring up options. You can scroll down a bit and simply select the “Stretch Section” option to eliminate the extra white space.
You can also control the padding and margin of a section manually from the Advanced Controls option just below.
I hope this helps! Please let us know if you have any other questions for us.
Hi Derian,
Thanks for reaching out, I’m sorry to hear you’re having some issues working with your Crio Pro WordPress theme menus but let’s see if we can help you out.
First I’ve reviewed your main menu and it seems that all menu links are readable and functional. When adjusting menu links I always suggest working in the “Menus” dashboard or your WordPress admin as opposed to directly from the customizer. Please tell us exactly what you want to see from your menu layout and I’m sure we can help get you there.
As far as removing your hamburger menu, that is controlled from the Customizer Menu. You can navigate to Appearance > Customize > Design > Menus > Main Menu > Hamburger Styles. You can leave the option enabled for mobile and tick-off for larger displays as shown below:
Be sure you’re modifying the correct menu as you may use a custom or pre designed menu in this location as well.
For your issues of speed that could come down to many factors. One of the most common methods of boosting speed is by adding a caching plugin to your WordPress site. We have a great option for that our W3 Total Cache plugin which you can try completely free of charge.
I hope this helps Derian! Please let us know if there’s anything else that we can answer for you.
Hi John,
I checked the email address you attached to the thread and I do see one cloud instance at this account and that appears to be functioning properly https://demo2.cloudwp.dev/trial-026t2t32/.
Can you review this for us? If you have multiple active account please send us the email address of the one you’re experiencing this issue on.
Thanks!
Hi Walter,
Thanks for reaching out although I’m sorry to hear you’re having a bit of trouble with your BoldGrid Cloud WordPress.
We inspected the the URL you attached to the thread and I noticed that the page itself is throwing a 404 error and thi sis related to the
"The Location Does Not Exist"error.You also mentioned a
502 erroras well as a"Are you human" Captcha, can you show us exactly where you’re seeing these two problems?We look forward to hearing from you and assisting you further with this!
Hi David,
Thanks for reaching out with your BoldGrid Post and Page Builder questions!
I’m sorry to hear you’re having a bit of trouble but I’m sure the reason for this is incompatibilities with your StoreFront theme. Post and Page builder was created to seamlessly integrate with BoldGrid Framework based themes such as Crio Pro WordPress theme.
The Storefront theme actually functions much better with the standard WordPress block editor so I’d recommend at least switching your preferred editor for your WooCommerce product pages.
If you’d like to try Crio Pro WordPress theme we welcome you to do so. Crio comes with over 400 customizable options out of the box and as I mentioned integrates 100% with BoldGrid Post and Page Builder.
I hope this helps David, please let us know if there’s anything else that we can answer for you!
Hi Corrine, thanks for reaching out with your Crio Pro WordPress theme questions.
You can change your admin email address from the Settings > General section of your WordPress dashboard. But keep in mind you’d need to confirm the new email account before the change actually takes place.
If you have multiple Admin Users you can remove a user from the Users dashboard as long as you’re not logged in as that user.
I hope this helps! Please let us know if there’s anything else that we can answer for you.
Thanks for the list Netcraft Reporter. I’ll get these over to our webmasters asap. We’re also working to restore functionality to the abuse form. We apologize for the inconvenience.
Thanks Helpful Mica,
We’re working to eradicate these issues. Have you tried the report abuse hotline on your end?
Thanks John,
Since this is a new instance I’d recommend removing this instance and starting a brand new one if possible. I think something may have went wrong with the SSL during the initial website creation.
Hi Jonas,
Thank for reaching out to report this Cloud WordPress concern. We have an Abuse Hotline that you can report this issue to directly and we will have it addressed immediately.
We appreciate you for notifying us of this suspicious activity.
Hi Yilmaz,
Thanks for reaching out with your Total Upkeep questions!
With your Premium Total Upkeep license you’ll have the ability to install the plugin on unlimited websites as long as you are the owner of the site.
Sites that are client owned and use a separate admin email address will need to new subscription.
I hope this helps! Please let us know if there’s anything else that we can answer for you!
Thanks Helpful Mica,
I’m so sorry to hear you’re still dealing with this. I’ll report it for you but can you also try reaching to the Abuse Hotline directly as well. I think that issue should be resolved now.
Thank you.
Thanks for reaching out John,
I’m sorry to hear you’re having this issue with BoldGrid Cloud WP but let’s see if we can help you out. I have a couple questions so that we can begin troubleshooting:
1.) Is this issue happening on a new instance of Cloud WordPress or is this an install that you’ve already been working on?
2.) Have you tried accessing the your CloudWP website directly from your Cloud WP but let’s see if we can help you out. I have a couple questions so that we can begin troubleshooting: 1.) Is this issue happening on a new instance of Cloud WordPress or is this an install that you’ve already been working on? 2.) Have you tried accessing the your CloudWP website directly from your BoldGrid Central account? We look forward to assisting you further with this John!
We look forward to assisting you further with this John!
Hi Arnold,
Thanks for reaching out although I’m sorry to hear you’re having problems with your Total Upkeep backups and migrations plugin.
I have a few questions to ask so that we can begin troubleshooting:
1.) How are you taking your backups? Are you using the Magic Link option or is this a manual backup?
2.) Do you remember making any changes to your website since your last successful backup and restore?
3.) Could you send us restoration logs for your latest attempts?
Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to
restore-XXXXXXXX.logand a timestamp corresponding to the restoration that failed.If you can paste that log here, we’ll be able to determine what’s causing the failure.
You can also try restoring your backup using Total Upkeep’s command line utility.
We look forward to assisting you further with this!
That’s awesome JP!
Definitely reach back out if there’s anything you feel that we help you with, were always here!
Wow JP,
I’m sorry you had to go through so much but I am happy to hear that you regained functionality. I am curious now to know that if you were to create a new custom footer would you again lose functionality.
If you don’t mind trying that out and getting back to us we would greatly appreciate it! I’d like to replicate this issue on my end if possible so that we can create a bug fix for it and have it patched in an future Crio theme update.
Thanks JP! Please let us know if there’s anything else that we can answer for you as well!
