Brandon C

Thank you JP,

The very next thing I would suggest is trying the website in an incognito browser or completely separate browser type to rule out a browser caching issue.

On another note yes, there is a pro version of Crio, it is implemented into your theme in the form of a plugin. There are premium plugins for Crio theme as well as BoldGrid Post and Page Builder and both would be included with your DreamHost web hosting package.

A simple way to download these plugins would be to log in to your BoldGrid Central account and download them from the “Plugins” dashboard.

You can use the same login credentials you’d use to access your DreamHost web hosting account to access your BoldGrid Central central account.

It’s very possible that installing the premium plugin suite (if you haven’t done so already) will clear up your customizer issue as well.

We look forward to hearing from you JP!

Hi Hispasec Sistemas,

We’re sorry to hear you’re dealing with this issue for our Cloud-Wp Services. We have an abuse hotline that you can reach out to report this concern and have it eradicated.

Please let us know if you have any trouble with the Abuse Hotline form.

After completing the inquiry we will reach back out to you directly with any updates. I hope this helps, please let us know if you have any other questions for us.

Thank you

Thank you for that Hamad,

Unfortunately, I think the best way to resolve this issue would be to replace the current content with a more stable “Video” block component.

I inspected the url using my iPhone 13 and the results were a bit different, I did not get the page jump functionality but I did notice that the Video doesn’t center itself to the screen after switching from portrait to landscape view.

The video also initially appears very small on mobile on my end. It make take some time but I think in the long run switching over the video block that appeared to work for you. I can inspect that block on my end for you as well if you would like if you could add that content to your “Test” page.

Thank you!

Hi Ron,

Thanks a lot for reaching out and I’m sorry to hear you experienced some trouble after updating your Crio Pro WordPress theme premium plugin.

I inspected the URL you linked in the thread and I see the site is now up and accessible online. I think your plugin may have still been updating in the background when you first attempted to reload it.

If you’re still experiencing issues on your end try accessing the site in an incognito browser or completely separate browser type.

I hope this helps. Please let us know if you have any other questions for us!

Hello,

I sure can report this on your behalf. Rest assured our team will handle this issue for you. Please let us know if you experience any other suspicious activity.

Thank you.

Hi Duncan,

Thanks a lot for reaching out with your BoldGrid Cloud WordPress questions! We looked into your account and I see one active cloud WordPress site associated with your email address and I was able to access this site – https://demo2.cloudwp.dev/trial-15x220x6/

Are you attempting to access the website directly from your BoldGrid Central “Cloud WordPress” dashboard or are you attempting directly from URL? If the latter, you may want to confirm that that the URL is correct.

If this is a brand new cloud instance, I’d encourage you to use the “Recreate” option to reset the parameters or delete the instance and start a fresh one.

I hope this helps. Please let us know if you need further assistance with this.

Thanks Gary,

I was able to inspect the page and that particular icon can actually be changed from your WordPress “Media” dashboard on a “file by file” basis.

You would need to select the audio file and update its featured image and that should be enough to change the icon.

If you would like to change it globally you would need to find and replace this file within your WordPress file structure /wp-includes/images/media/audio.png.

I hope this helps Gary!

Hi Netcraft Reporter,

We’re sorry to hear you’re dealing with this issue for our Cloud-Wp Services. We have an abuse hotline that you can reach out to report this concern and have it eradicated.

After doing so we will reach back out to you directly with any updates. I hope this helps, please let us know if you have any other questions for us.

Thank you

Hi Gary,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

At this time there’s no easy way to add an icon to the native audio player without digging into code. You could possibly change it with and hook that would select the original icon and replace it with your new one but you may need to consult with your developer for that.

What I can do is suggest this feature to our dev team as a feature request and if accepted it will be implemented into Post and Page Builder in an upcoming update. Of course you can check back here at anytime for updates on the matter.

Thanks Gary!

Hi Ping,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

The easiest way to create two full width columns in your page is to start with a new Section block which comes with a Row and a Column already nested inside of it.

Hover over the section and you’ll see a blue toggle icon appear. The blue icon is the column controls, you can click this icon to bring up its options.

Once you have the options section up simply click “Clone” to clone your column and it will create an equal sized column next to the original one.

Now you have two equal columns to modify as you wish. You can also select the black “Section” toggle and choose the “Stretch Section” option to make your columns span the full width of the page.

I hope this helps Ping, please let us know if there’s anything else that we can answer for you!

Hi Mark,

Happy New Year! And I apologize for the delay. Your account refreshed and it looks like you’ve were able to regain access. I’m happy to hear you’re satisfied with this!

Please don’t hesitate to reach out if you have any other questions for us in the future!

Hi Anthony,

Thanks for reaching out with your Crio Pro WordPress theme questions, although I’m sorry to hear your having some trouble hiding the attribution links in your theme footer.

You can easily hide the attribution links in the free version of Crio by visiting the footer layout section of the WordPress Customers and check the attribution boxes to hide them.

The only attribution that can’t be removed by control is in the free version is the Built with BoldGrid link but you can use custom CSS to hide that if you wish.

I apologize for the confusion, please let us know if you have any other questions for us.

Hi Ean,

Thanks for reaching out, although I’m sorry to hear you’re having some issues with mobile responsiveness in BoldGrid Post and Page Builder. I definitely understand the frustration, and I appreciate you working with us on this.

Post and Page Builder was built with a mobile first design approach but I think the major issue here is your TwentyTwentyOne WordPress theme which doesn’t have a dedicated Post and Page Buider integration. Post and Page Builder functions best with with BoldGrid themes such as Crio Pro WordPress theme which is also included as a part of your premium package for hosting with our premium partner DreamHost.

Crio is considered a super theme and comes out of the box with over 400 customizable options. It is 100% compatible with Post and Page Builder and I believe that would resolve your issues with mobile responsiveness.

If you decide to switch to over Crio we’ll be right here to help you configure your new theme and review your options.

I hope this helps Ian, again we apologize for the confusion. Please let us know if there’s anything else that we can answer for you!

• This reply was modified 1 year, 8 months ago by Brandon C.

Hi Claus,

Thanks for reaching out, Total Upkeep is a WordPress plugin so the best way to remove it is to visit your “Plugins” dashboard from the back-end of your website and deactivate and uninstall the plugin.

Please let us know what you’re experiencing if you’re having trouble removing Total Upkeep this way.

I hope this helps Claus, we look forward to answering any other questions you might have for us!

You’re very welcome Erik,

I will go ahead and make this post private you.

Please don’t hesitate to start a new forum topic if you need any assistance from us in the future!

Hi Hispasec Sistemas,

I’m sorry to hear you’re dealing with this issue for our Cloud-Wp Services. We have an abuse hotline that you can reach out to report this concern and have it eradicated.

After doing so we can reach back out to you with any updates. I hope this helps, please let us know if you have any other questions for us.

Thank you

Thanks David,

Sorry, yes the responses on our forum topics have to be approved before they display live.

Can you confirm that your WordPress core up to date and also confirm your php version?

You could try deactivating both plugins and then reactivating them to see if that restores functionality and you should also review your Premium License key just to be sure it’s still enabled. You’re more than welcome to reach out to our Premium Support channel as well where you can grant us access to your website so that we can log in and review your issue directly.

I hope this helps David!

Hi Repentanceplace,

I think this may be a duplicate but we answered this for you in a previous response.

Thanks for reaching out!

Hi Telefónica España,

I recieved WordPress from our devs that they’re removing those phishing accounts. If you see this again be sure to report it to the abuse hotline immediately.

Hi Telefónica España,

I’m sorry to hear you’re dealing with this issue. I’ve relayed this over to our BoldGrid Cloud WordPress developers and they are looking into the matter.

If you experience an event like this in the future you can report it directly to our BoldGrid abuse hotline. I will definitely reach back out to you with any updates.

I hope this helps!