Brandon C

Hi Ali,

Thanks for reaching out, we’re inspecting your Crio Pro WordPress theme and I see you have the gallery column positioned to the left of the page with the content towards the right.

I’m not noticing the issue you spoke of initially with the gallery positioned to left, but I’m wondering if this was your desire or are you still having issues positioning the gallery to the right of your text?

We look forward to hearing back from you. Your concern sounds very similar to an issue that we are currently researching so I will definitely keep you in the loop while we’re working on a solution!

Hi Michael,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

Just inspecting your site it looks like you might have added images using the responsive utilities in Post and Page Builder displaying content that is only set to mobile.

What you should do in this case is visit your page in the page editor and switch to the “mobile device view” to view your page/post in a mobile display.

You should see the duplicate content when you view your page this way. What you should do is remove any duplicate content or “hide” the content using the responsive utilities in Post and page builder.

I hope this helps Michael, Please let us know if we can assist you further with this!

• This reply was modified 2 years, 2 months ago by Brandon C.

Hi Alex-

I’m sorry to hear your experiencing some issues with backups failing but we’ll be happy to help out.

Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.

Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

We had a similar concern about this same issue so definitely take a look at the answers provided in this article as well.

We look forward to assisting you further with this!

I’m sorry you’re having to deal with this Bryn, since you’re unable to access your BoldGrid Central account you can email us directly at Support@boldgrid.com.

We look forward to assisting you further!

Hi Kap,

Thanks for reaching out with your Crio Pro WordPress theme questions.

You should be able to control your comments section links from the Crio customizer. You can navigate from your WordPress dashboard to Appearance > Customize > Design > Blog > Posts > Category Links.

As far as the positioning of your input fields we may need to change that using CSS. How exactly did you want to have it displayed?

We look forward to hearing from you.

Hi Kap,

Thank so much for reaching out with your Crio Pro WordPress theme questions! Yes, you can remove this “Allowed Tags” section.

That text is a part of WordPress’ Core comments system, but you can remove it using the instructions found in this tutorial.

To summarize the article, navigate to Customize > CSS/JS Editor and paste this snippet into your CSS Code:

#commentform .form-allowed-tags,
#commentform .alert {
    display: none;
}

Hi Bryn,

Thanks for reaching out and thanks for your purchase. It looks like your account is confirmed. Can you try logging in to BoldGrid Central. You should be able to log in and download your Premium plugin directly from your dashboard.

This guide will show you how to access your BoldGrid Central account. I hope this helps Bryn!

Hi Tracy thanks for reaching out,

I’m sorry this website does not appear to include any BoldGrid Products so we actually wouldn’t have the ability to do anything here.

What you should do is contact the web host of this site directly with your concern. I ran a who.is search and it looks like the site at the URL you linked in the thread is hosted by NameSili,LLC.

That might be a good place to start in resolving this matter. I hope this helps!

Hi Cailin,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

We can definitely help with this but first I want to get a better understanding of what you’re trying to accomplish. When I inspect your page I see that the image is sitting above the content.

If I’m understanding correctly you would like to place two Columns within a Section that would both span 50% of the width of the overall Section.

If this is the case I suggest creating a brand new section and cloning the inner nesting column to create two new columns then replace the content of the two columns with your image and text.

If you’re satisfied at that point you can delete the previously created content and test your changes live.

We have some articles that should help you gain a better understanding of how sections, rows, and columns work in Post and Page builder

– Working with Columns
– Working with Rows
– Working with Sections
– How to use the BoldGrid Post and Page Builder

I hope this helps Cailin, Please let us know if we can assist you further with this!

Hi Diana,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

I wanted to ask, are you having trouble logging into your WordPress site itself or are you trying to access your BoldGrid Central account?

If you need help with a forgotten WordPress password you can refer to this article we created on the matter and we can also help with accessing your BoldGrid Central site a well.

I hope this helps! Please let us know if you have any other questions for us.

Hi Amanda,

Thanks for reaching out with your Crio Pro WordPress theme questions!

First I want to let you know that the Crio WordPress Theme, and the Crio Premium plugin are two different products. The most current version of the theme itself is 2.18.2 and the latest plugin version is 1.8.1.

Often times when you update WordPress it will take a moment to fully complete. During this process you will see a normally see a maintenance mode page or the white screen you experienced.

If you do experience this issue in the future and suspect it to be related to Crio in any way you can use the WP Rollback plugin to rollback your plugin or theme to a previous version that worked properly until we can address the error for you.

I hope this helps! Please let us know if you have any other questions for us.

Hi Candace,

When you change the options globally you are actually setting a new meta-tag site wide for that format type so all of the associated tags should change as well.

Try clearing any cache associated with your website if you don’t notice the change right away.

Hi Netcraft,

I finally heard back from our webmasters on this matter. I was informed that the https://demo3.cloudwp.dev/ is now managed by InMotion Hosting.

You should report your case using the following links for direct correspondence:
https://central.inmotionhosting.com/wordpress/
https://www.inmotionhosting.com/legal/general-notice/

I hope this helps.

Thanks Nicolás,

I didn’t realize the issue with the form was still ongoing. I will submit this for you as well as your other recent inquires.

Thank you!

Hi Hispasec Sistemas,

Thank for reaching out to report this Cloud WordPress concern. We have an Abuse Hotline that you can report this issue to directly and we will have it addressed immediately.

We appreciate you for notifying us of this suspicious activity.

Hi Linda,

Thanks for reaching out, although I’m sorry to hear you’re having some trouble with BoldGrid Post and Page Builder. I definitely understand your frustration, and I appreciate you working with us on this.

Post and Page Builder was built with a mobile first design approach but I think the major issue here is your TwentyTwentyOne WordPress theme which doesn’t have a dedicated Post and Page Buider integration.

Post and Page Builder functions best with with BoldGrid themes such as Crio Pro WordPress theme which is also included as a part of your premium package for hosting with our premium partner DreamHost.

Crio is considered a super theme and comes out of the box with over 400 customizable options. It is 100% compatible with Post and Page Builder and I believe that would resolve your issues with mobile responsiveness.

If you decide to switch to over Crio we’ll be right here to help you configure your new theme and review your options.

I hope this helps Linda, again we apologize for the confusion. Please let us know if there’s anything else that we can answer for you!

Hi Osamn,

Thanks for reaching out with your Total Upkeep backups and migrations plugin questions!

For this issue you can try changing the backup zip compressor type but I can’t guarantee this will work for you.

The best thing to do in this case would be to access your site at the server level and change the max execution time from either your .htaccess or php.ini file.

I hope this helps! Please let us know if you have any other questions for us.

You’re very welcome Marie!

I did notice that you’re using one of our products, W3 Total Cache and that could have been the reason for the misunderstanding.

Please let us know if there’s anything else that we can answer for you!

Hi Marie,

Thanks for reaching out to BoldGrid Themes home of Crio Pro WordPress theme and BoldGrid Post and Page Builder!

Here at BoldGrid we provide quality WordPress themes and plugins but we do not manage client sites. I do apologize for the misunderstanding. I went ahead and looked up your web host and I see that you’re using GoDaddy. GoDaddy actually manages the server your WordPress site lives on so their support may be most beneficial to you on these types of matters.

We do have an article on 5 ways to reset your WordPress password that should help you figure this out!

Thank you!

Hi Rajhans,

Thank you for reaching out to BoldGrid Support, home of Crio Pro WordPress theme!

I think the best thing to do in this case would be to renew the domain name and extend your hosting plan so that no changes have to occur to your website.

However, if you need to backup your existing WordPress site you can take a backup using our Total Upkeep backups and migrations plugin. You would just need to download the contents of the backup to your local machine or save it in a remote location.

Once you are up and running at your new web host if you decide to make a change you can simply reinstall WordPress and Total Upkeep to upload your backup. Please review this guide on using Total Upkeep.

I hope this helps!