Brandon C

You’re very welcome Marie!

I did notice that you’re using one of our products, W3 Total Cache and that could have been the reason for the misunderstanding.

Please let us know if there’s anything else that we can answer for you!

Hi Marie,

Thanks for reaching out to BoldGrid Themes home of Crio Pro WordPress theme and BoldGrid Post and Page Builder!

Here at BoldGrid we provide quality WordPress themes and plugins but we do not manage client sites. I do apologize for the misunderstanding. I went ahead and looked up your web host and I see that you’re using GoDaddy. GoDaddy actually manages the server your WordPress site lives on so their support may be most beneficial to you on these types of matters.

We do have an article on 5 ways to reset your WordPress password that should help you figure this out!

Thank you!

Hi Rajhans,

Thank you for reaching out to BoldGrid Support, home of Crio Pro WordPress theme!

I think the best thing to do in this case would be to renew the domain name and extend your hosting plan so that no changes have to occur to your website.

However, if you need to backup your existing WordPress site you can take a backup using our Total Upkeep backups and migrations plugin. You would just need to download the contents of the backup to your local machine or save it in a remote location.

Once you are up and running at your new web host if you decide to make a change you can simply reinstall WordPress and Total Upkeep to upload your backup. Please review this guide on using Total Upkeep.

I hope this helps!

Hi Rose,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

So indexing is a built-in WordPress feature and you should be able to switch it on and off from the Settings > Reading section of your WordPress dashboard.

You may however want to setup Google Search Console and a SEO plugin like Yoast or RankMath if you would like more control over how pages are indexed.

I hope this helps! Please let us know if you have any other questions for us!

Hi Susan,

Thanks for reaching out, I’m sorry to hear you’re having some trouble after performing your backup with Total Upkeep.

Good news is I inspected the URL you linked in the thread and it looks like the site is now live. The most likely cause of the temporary down time was the update process running it’s course.

When you update WordPress core, themes, and plugins they sometimes take a bit longer to complete and will cause the site to stall out. I think you should be back up and running now. You may want to try clearing your browser cache or trying the site in an incognito browser if you’re still having issues.

Please let us know if we can assist you further with this!

Hi Derian,

Thanks for reaching out, I’m sorry to hear you’re having some issues working with your Crio Pro WordPress theme menus but let’s see if we can help you out.

First I’ve reviewed your main menu and it seems that all menu links are readable and functional. When adjusting menu links I always suggest working in the “Menus” dashboard or your WordPress admin as opposed to directly from the customizer. Please tell us exactly what you want to see from your menu layout and I’m sure we can help get you there.

As far as removing your hamburger menu, that is controlled from the Customizer Menu. You can navigate to Appearance > Customize > Design > Menus > Main Menu > Hamburger Styles. You can leave the option enabled for mobile and tick-off for larger displays as shown below:

Be sure you’re modifying the correct menu as you may use a custom or pre designed menu in this location as well.

For your issues of speed that could come down to many factors. One of the most common methods of boosting speed is by adding a caching plugin to your WordPress site. We have a great option for that our W3 Total Cache plugin which you can try completely free of charge.

I hope this helps Derian! Please let us know if there’s anything else that we can answer for you.

Hi Walter,

Thanks for reaching out although I’m sorry to hear you’re having a bit of trouble with your BoldGrid Cloud WordPress.

We inspected the the URL you attached to the thread and I noticed that the page itself is throwing a 404 error and thi sis related to the "The Location Does Not Exist" error.

You also mentioned a 502 error as well as a "Are you human" Captcha, can you show us exactly where you’re seeing these two problems?

We look forward to hearing from you and assisting you further with this!

• This reply was modified 1 year, 10 months ago by Brandon C.

Hi Corrine, thanks for reaching out with your Crio Pro WordPress theme questions.

You can change your admin email address from the Settings > General section of your WordPress dashboard. But keep in mind you’d need to confirm the new email account before the change actually takes place.

If you have multiple Admin Users you can remove a user from the Users dashboard as long as you’re not logged in as that user.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Thanks Helpful Mica,

We’re working to eradicate these issues. Have you tried the report abuse hotline on your end?

Hi Jonas,

Thank for reaching out to report this Cloud WordPress concern. We have an Abuse Hotline that you can report this issue to directly and we will have it addressed immediately.

We appreciate you for notifying us of this suspicious activity.

Thanks Helpful Mica,

I’m so sorry to hear you’re still dealing with this. I’ll report it for you but can you also try reaching to the Abuse Hotline directly as well. I think that issue should be resolved now.

Thank you.

Hi Arnold,

Thanks for reaching out although I’m sorry to hear you’re having problems with your Total Upkeep backups and migrations plugin.

I have a few questions to ask so that we can begin troubleshooting:

1.) How are you taking your backups? Are you using the Magic Link option or is this a manual backup?

2.) Do you remember making any changes to your website since your last successful backup and restore?

3.) Could you send us restoration logs for your latest attempts?

Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to restore-XXXXXXXX.log and a timestamp corresponding to the restoration that failed.

If you can paste that log here, we’ll be able to determine what’s causing the failure.

You can also try restoring your backup using Total Upkeep’s command line utility.

We look forward to assisting you further with this!

Wow JP,

I’m sorry you had to go through so much but I am happy to hear that you regained functionality. I am curious now to know that if you were to create a new custom footer would you again lose functionality.

If you don’t mind trying that out and getting back to us we would greatly appreciate it! I’d like to replicate this issue on my end if possible so that we can create a bug fix for it and have it patched in an future Crio theme update.

Thanks JP! Please let us know if there’s anything else that we can answer for you as well!

Thank you NetCraft,

I will submit these reported cases on your behave.

Hi Leah,

So just to confirm you have already created a Total Upkeep backup at the destination site and you wish to import this backup into a new instance of WordPress at a new web host?

If that’s the case, what we’ll want to do first is:

1.) Make sure the backup we are working with was created successfully on the original server. Where the backup was made, go to Total Upkeep > Tools > Logs. Find the log for the backup in question and make sure it ends with [2020-**-** **:**:** UTC] Backup complete!

2.)The 2nd thing we want to check is that the entire backup was uploaded to the new server. If the backup is 200MB on the original server, make sure it is exactly 200MB on the new server.

We look forward to hearing back from you Leah!

Hi JP,

Thanks for reaching out, although I’m sorry to hear you’re having issues with your Crio Pro WordPress theme customizer not loading on the backend.

To further your troubleshooting lets try deactivating all plugins with the exception of BoldGrid plugins to see if it is a problematic plugin causing this error. Along with recent plugin it could be a recent update to one of your older ones that’s triggering this problem.

I’d definitely temporarily deactivate Jetpack and any caching or security plugins you may be running to test this issue. You also want to be sure you’re running the most up to date version of WordPress Core, Crio Theme and Your Crio Premium plugin.

I hope this helps. We look forward to assisting you further with this!

Hello,

We can definitely report this on your behalf, if you’re having trouble with the abuse hotline. Rest assured our team will handle this issue for you. You can enter all Cloud WordPress URLs you suspect into the thread and we will address them promptly.

Thank you.

Hi Duncan,

I see you created a new thread for your topic and we also provided an answer for you here!

Thank you!

Thanks Hamad,

My apologies, we couldn’t get the HTML to transfer over correctly so I want to try something else. Can you direct us to one of your live pages where this issue is present? We will take a look using our browser tools and see if we can address the issue that way.

We’re looking forward to assisting you further with this!

Hi Helpful Mica,

We’re sorry to hear you’re dealing with this issue for our Cloud-Wp Services.

Can you try the abuse hotline in an incognito browser or totally separate browser type? I just tried it on my end and it did work properly for me.

I definitely understand your concern and the need to have this situation eradicated. After connecting to the Abuse Hotline we will reach back out to you directly with any updates. I hope this helps, please let us know if you have any further trouble with this.

Thank you