Brandon C

Thank for that Jim,

Based on the error report and issue like this I’ve seen in the past I would say JetPack or Wordfence is the primary suspect in an issue like this.

Here’s what you should do, deactivate all plugins with the exception of BoldGrid related plugins and Rankmath then clear all cache associated with your website and check to see if it clears up the issue.

If it does, reactivate each of the remaining plugins one by one until you find the problematic one.

Thanks for that Jim,

Could you send us a screenshot using ImgBB so that we can have a look at exactly what you’re dealing with? I’m sorry we’re just having a hard time replicating your issue even with Mega Menus activated.

It would also be a great help if you could inspect your browser console for any errors. You can send a screenshot those errors as well if any are present.

Hi Barry,

Thanks for reaching out, our company creates WordPress products such as Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress and but we do not represent the entire platform as a whole.

If you’re currently using any BoldGrid Products or have an active premium subscription I’d suggest setting up hosting with one of your premium hosting providers: InMotion Hosting and DreamHost. These web host have the necessary tools to properly migrate your WordPress instance from your previous host to the new platform.

Lastly we do have a Total Upkeep backups and migrations plugin that you can use to transfer a WordPress instance from one web host to another. Just be mindful to go about it this way you must first take a backup of your previous WordPress site at iPower and use that to create a “Magic Link” and restore the site at the new destination.

I hope this helps Barry!

Thanks Jim,

I think this is a UI matter, on wider screens the Rank Math SEO section will slide below the content so if you scroll down a bit on your page you should still see it there.

I hope this helps Jim! Let us know if you have any other questions for us.

Hi Jim,

Thanks for reaching out with your Crio Pro WordPress theme questions.

We tried replicating your issue with Rank Math and Crio Premium activated on our end but it looks like everything is still functioning properly.

Can you give us some more details on the issue in Rank Math? Are you completely loosing functionality or is it just in a specific area? If you’re receiving an error message of any sort it would really help if you could send that over to us.

We look forward to assisting you further with this.

Hi Scott,

Thanks so much for reaching out with your Crio Pro WordPress theme!

It looks like the home page you’ve selected does not have any content on it. You’ll need to either modify this page or go back into the Homepage section of your Crio customizer and select a new home page from there.

I hope this helps.

The above link looks to be a blog post. If you wanted to change the global element of how blog post are displayed you would navigate from your WordPress Customizer to Design > Blog > Posts > Container and changed the container with to Full Width or set a Max Full Width size.

Hi Tim,

The WordPress Customizer allows you to control global elements in your theme. You can reach the customizer from your WordPress Dashboard from Appearance > Customize .

This guide on customizing your Crio site should get you familiar with Crio global elements in the WordPress customizer. There are literally hundreds of features at your disposable here!

I hope this helps Tim!

Hi Mattew,

Thanks for reaching out to BoldGrid Support. I checked your site and I don’t see any published pages so I’m assuming you resolved this on your own.

But just in case you need a reference for the future here’s 4 simple ways to Unpublish a WordPress Page.

I hope is what you’re looking for. Please let us know if you have any other questions for us.

Hi Mark,

Thanks for reaching out with our BoldGrid Cloud WordPress questions. I’m sorry to hear your having some issues but I’d like to get you over to premium support to get this sorted out for you. It’s likely an issue with your Premium Connect Keys.

You can access BoldGrid Premium Support from the help section of your BoldGrid Central account.

We look forward to assisting your further with this Mark!

Hi Sixto!

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

The issue here is JetForms doesn’t have an integration for Post and Page Builder. So unlike say, WeForms or WpForms there’s no block component and since they use custom fields instead of short code to pull in their form you’ll need to switch to the WordPress Block editor to modify your form.

You can access the block editor by clicking the Post and Page builder tab towards the top of your editor:

After switching to the WordPress Editor you should see the custom fields for your JetForm. I hope this helps Sixto! Please let us know if you have any other questions for us!

Thanks Mansoor,

Yes this definitely looks like a permissions issue in this case. You should contact your web host if possible and ask for help with the best way to proceed. Normally when you see this it means your System Administrator disabled write permissions on the root of your website, and only allows the user to write to the wp-content directory rather than the core WordPress files.

You’ll need to log into your cPanel and change your user permissions in order for the restoration to complete. I also found a guide on Changing File Permissions in cPanel
that you might find useful.

Hi Pablo,

There’s no specific product page image size. It really depends on exactly how you’d like to display the product image. But here’s a guide on optimizing your WooCommerce product image size that should get you close to where you want to be.

Hi Frank,

Thanks for reaching out with your Crio Pro WordPress theme questions!

I definitely understand how it could be frustrating getting the exact look and feel you want for your website using the demo content.

I would necessarily suggest wiping your entire instance (Although the is an option), you could simply create new pages and post or revise the ones you already have and design them to your liking.

You can start with a blank page and use the page editor tools and pre generated blocks to build out the design you want.

You’ll have full control of the Crio customizer to change things like color palettes, global fonts, page headers/footers and content style. We have some guide I think could help get you there.

– Using BoldGrid Post and Page Builder
– Working with heading font sizes
– Customizing Single Blog Post
– Customizing page layout in Crio

I hope this helps Frank, we’re always here to answer any design questions you may have.

Hi Steve,

So sorry for the delay we must missed your ticket somehow. Can you try backing up the database only using the custom backup options then attempting to restore the database that way.

You can also send us the logs you have so that we can take a look to see if anything stands out on our end.

I hope this helps. Please let us know if you still have trouble after trying this way.

Thanks Kat,

Sorry, we can’t view the form from our end. It looks like it’s either unpublished or a permissions setting. If you can publish the form or change the permission setting we can take a look.

It may be better for you to contact WeForms support directly on this matter as they may be more equip to help with this custom code issue.

Hi Pablo,

Thanks a lot for reaching out with your BoldGrid Post and Page Builder questions!

When it comes to uploading images I always suggest going by WordPress guides for optimal images. You ideally want to be upload stripped WebP images. Here’s a guide from raidboxes.io with the proper image dimensions and sizes.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Paul,

Thanks for reaching out with your BoldGrid CloudWP questions! I think maybe things were tied up in network traffic because I’m able to access the site on my end now. Can you try it on yours again if you haven’t already?

If you still have trouble try accessing the site in an incognito window or separate browser type as it could be a caching issue.

I hope this helps! Please let us know if you have any other questions for us.

Hi Collayne,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

You need to add your vector file director to your WordPress theme structure in order to get it functioning properly. There are a few different ways to do this. This guide on Wp Beginner should show you exactly how to add your file.

I hope this helps! Please let us know if there’s anything else that we can answer for you!

Hi Tia,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

In order to make this happen you need to add an #ID to the text element you want to link to by hovering over the element and selecting the orange toggle > Advanced Controls then scrolling down to the Custom CSS section.

After adding your ID select your image and click the link icon in page editor and add the #ID your just created for the text element. Be sure to add the “#”. In my case it would look like this “#on-scroll”.

I hope this helps Tia. Please let us know if you have any other questions!