Brandon C

Hey Paul,

I don’t know of any developers right off the top of my head but I’m sure you could find a suitable one on UpWork or a similar platform.

If you decide to do this on your own we’ll definitely be here to help you every step of the way!

Please don’t hesitate to reach back out if you have any questions.

Thanks Matthew,

It looks like a JS error. How and where are you implementing your code? Can you also copy/paste the snippet you’re using to pull in your copyright year so we test it in our dev environment to see if we get the same error?

Hi Mansoor,

Thanks for reaching out with your Total Upkeep questions! I think you may be having trouble with your file path. You can save your backup in other directories but it must end in /boldgrid_backup for example: /home/{{USERNAME}}/boldgrid_backup.

I hope this helps Mansoor! Please let us know if you still run into trouble after trying this way.

You’re very welcome Gibson!

I’m happy to hear you were able to learn something whilst resolving your issue. We’re always here to help so don’t hesitate to reach back out if you ever have questions for us in the future!

Hi Paul,

Thanks for reaching out. I think you’re experiencing these issues because you’re currently using the “Diced” theme which is considered one of our legacy themes and only receives core updates at this point so it is possible that some functions could be deprecated.

The entire Diced theme has been incorporated into our Crio Pro WordPress theme as a part of the “Inspirations” plugin package.

My recommendation is switching over from Diced to Crio, as Crio is 100% compatible with your BoldGrid Post and Page Builder and the BoldGrid Theme Framework.

There may minor tweaks you need to make after switching over to Crio but we’re right here to help if you have any questions.

Thank you,

Brandon C.

Hi Mike,

We appreciate you taking the time to reach out to us here in the forums and many thanks for using Crio Pro WordPress theme!

I inspected your website at the URL you linked in the thread and it looks like you may be using a custom crio menu to create your sidebar menu functionality.

It may be easier to pull in your menu links and content using one of the preset menu layouts available in the WordPress Customizer.

If you navigate from your WordPress Dashboard to Appearance > Customize > Design > Header > Site Header Layout > Select Layout.

This method will automatically pull in your main menu links as well as give you the option to switch your site title and tagline on and off.

I hope this helps, please let us know if you have any other questions for us!

Hi Scott,

Thanks for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress questions!

No, worries I understand navigating the page builder can be a bit confusing at first. If you click “edit page” you can change the background image of a section by hovering over the section and using the “DropTab” to change the background for the upper section.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

Something else to note, after updating content you’ll sometimes need to purge any cache associated with your website. What happens is, site elements are cached into the database for performance purposes, so after you make changes you always want to go back and clear all cache associated with your website after each update. This includes browser cache, server side cache, and plugin related cache.

One way you can verify that the changes have taken effect is to try pulling up your site in an incognito browser. The incognito or private browser will ignore most caches and generate the latest version of your website.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Jim,

Thanks a lot for reaching out and thanks for using Crio Pro WordPress theme! I’m sorry to hear that you lost some content in your theme.

If you navigate to the “Pages” section of your WordPress Dashboard you’ll see a link for “trash” just above the page filter options. Any removed pages can be recovered from this area unless they’ve been permanently deleted.

I always suggest using our Total Upkeep backups and migrations plugin to take a backup of your website in the case an event like this occurs. Total Upkeep will store your backup on your server and your can restore it anytime directly through your WordPress Dashboard.

You may find this guide Getting Started With BoldGrid Crio useful in getting familiar with the super theme and Post and Page Builder.

I hope this helps, please let us know if there’s anything else that we can answer for you!

Hi Gibson,

Thanks for reaching out with your Crio Pro WordPress theme questions!

You can control the output of your Archive pages post from the Post List Settings of your WordPress/Crio Customizer.

You and reach this particular setting from your WordPress Dashboard Customize > Design > Blog > Blog page > Post List Settings and choose the “Post Excerpt” option under “Post Content Display”.

You can also set an Excerpt Length limit in the setting below.

I hope this helps, please let us know if you have any other questions for us!

Hi David,

Thanks for reaching out and thank you for hosting with our premium hosting partner DreamHost! I’m happy to hear you were able to resolve your concerns.

DreamHost features the full BoldGrid Suite including BoldGrid Central, our flagship Crio Pro WordPress theme, BoldGrid Post and Page Builder and much more!

Please don’t hesitate to reach back out if you need assistance configuring any of our related plugin and themes!

Hi Sandra,

My apologies I should have been more clear. This forum is for more technical aspects of WordPress development such as design assistance and plugin configuration. In order to get you the assistance you require you’d need to contact our Premium Support channel directly.

Hi Sandra,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

We can definitely help with this and get the additional connect key removed for you. I’d just need to get you over to premium support so that you can give us permission to access your account and make these changes for you.

You can reach premium support by using this link. If you’re unsure of how to log into BoldGrid Central all you need is the same credentials you use to log into our your InMotion Hosting account.

I hope this helps Sandra! Please let us know if there’s anything else that we can answer for you.

Thanks for reaching out Boris,

I’m sorry to hear you’re having trouble removing these Total Upkeep cron jobs. Normally the uninstall process removes crons automatically, but if something like, maybe the plugin directory is deleted by mistake you can:

Either use your web host’s cron job manager (like cPanel or a similar tool)
or on command line with the crontab -e command.

I hope this helps!

Hi Carm,

Sorry to hear you’re having trouble with your Cloud WP site installation. I think this could be an issue with PHP FPM or something similar. Could you copy/paste what you see in the URL bar into the forum here? That should tell us what the error is, it sounds like a 500 error of some sort.

These are usually just temporary but we can certainly check it out for you.

We look forward to hearing from you!

Hi Nicole,

Thanks for reaching out, I’m sorry to hear about the problems creating your backup.

This error typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

To summarize the article, here are the most common ways to fix this:

1. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
2. In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.
3. Follow these instructions to increase your Max Execution Time and Memory Limit

Hi Lee,

Thanks for reaching out and thank you for partnering with our Premium hosting partner DreamHost! With DreamHost you have unlimited installations using your BoldGrid license key so you shouldn’t be coming across any paywalls.

I’m thinking if you’re having issues with premium features on your site you may have an invalid premium license key input or you need to install or update the premium plugins for both Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress.

You can find these in the “plugins” sections of your BoldGrid Central dashboard. To access BoldGrid Central you just need to login at https://boldgrid.com/central using the same credentials that you would use to log into your primary hosting account with InMotion Hosting.

You can access Premium Support from your BoldGrid dashboard as well if you need additional assistance with setting up your license keys or premium plugin suite.

I hope this helps, please let us know if there’s anything else that we can answer for you.

Brandon C.

Hi Tim,

Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions! Sorry to hear you’re having a bit of trouble but if you could visit your “Plugins” dashboard and copy/paste the list of active plugins here in the forum we can try replicating the issue on our end get a bug ticket in for a version update if need be.

You can also try deactivating all plugin with the exception of the Mobile Menu & BoldGrid related plugins to test the issue. If the issue does not occur with only those plugins active try activating the remaining plugins one by one until you find the problematic one.

We look forward to assisting you further with this!

Thanks for your patience Nancy!

We’re still working with our developers to get the controls added that would allow you to easily implement your background colors but we did manage to come up with some custom CSS that should allow you to select the Post List Component articles and add a background color.

Try adding this snippet to the CSS/JS editor of your WordPress customizer:

.palette-primary .boldgrid-shortcode .bgc-single-article {
background: #000000;
}

This will change the background color of your Post List articles to black. Let us know if you need help finding a specific color.

I hope this helps Nancy. Please let us know if there’s anything else that we can answer for you.

Thanks Nancy!

We’ll review your code and get right back to you!

Hi Nancy,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

At this time there’s no easy way to change the background color of individual Post List items in the Post List Component block but we are working on a new feature that will give you this ability in an upcoming release.

For now if you can switch to the “Text” editor in your Post and Page Builder editor and copy the code you see there and paste it here into the forum we can add some classes and styling that should allow you modify the post list background from the WordPress Customizer.

We look forward to assisting you further with this!