Brandon C

Hi Mattew,

Thanks for reaching out to BoldGrid Support. I checked your site and I don’t see any published pages so I’m assuming you resolved this on your own.

But just in case you need a reference for the future here’s 4 simple ways to Unpublish a WordPress Page.

I hope is what you’re looking for. Please let us know if you have any other questions for us.

Hi Mark,

Thanks for reaching out with our BoldGrid Cloud WordPress questions. I’m sorry to hear your having some issues but I’d like to get you over to premium support to get this sorted out for you. It’s likely an issue with your Premium Connect Keys.

You can access BoldGrid Premium Support from the help section of your BoldGrid Central account.

We look forward to assisting your further with this Mark!

Hi Sixto!

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

The issue here is JetForms doesn’t have an integration for Post and Page Builder. So unlike say, WeForms or WpForms there’s no block component and since they use custom fields instead of short code to pull in their form you’ll need to switch to the WordPress Block editor to modify your form.

You can access the block editor by clicking the Post and Page builder tab towards the top of your editor:

After switching to the WordPress Editor you should see the custom fields for your JetForm. I hope this helps Sixto! Please let us know if you have any other questions for us!

Thanks Mansoor,

Yes this definitely looks like a permissions issue in this case. You should contact your web host if possible and ask for help with the best way to proceed. Normally when you see this it means your System Administrator disabled write permissions on the root of your website, and only allows the user to write to the wp-content directory rather than the core WordPress files.

You’ll need to log into your cPanel and change your user permissions in order for the restoration to complete. I also found a guide on Changing File Permissions in cPanel
that you might find useful.

Hi Pablo,

There’s no specific product page image size. It really depends on exactly how you’d like to display the product image. But here’s a guide on optimizing your WooCommerce product image size that should get you close to where you want to be.

Hi Frank,

Thanks for reaching out with your Crio Pro WordPress theme questions!

I definitely understand how it could be frustrating getting the exact look and feel you want for your website using the demo content.

I would necessarily suggest wiping your entire instance (Although the is an option), you could simply create new pages and post or revise the ones you already have and design them to your liking.

You can start with a blank page and use the page editor tools and pre generated blocks to build out the design you want.

You’ll have full control of the Crio customizer to change things like color palettes, global fonts, page headers/footers and content style. We have some guide I think could help get you there.

– Using BoldGrid Post and Page Builder
– Working with heading font sizes
– Customizing Single Blog Post
– Customizing page layout in Crio

I hope this helps Frank, we’re always here to answer any design questions you may have.

Hi Steve,

So sorry for the delay we must missed your ticket somehow. Can you try backing up the database only using the custom backup options then attempting to restore the database that way.

You can also send us the logs you have so that we can take a look to see if anything stands out on our end.

I hope this helps. Please let us know if you still have trouble after trying this way.

Thanks Kat,

Sorry, we can’t view the form from our end. It looks like it’s either unpublished or a permissions setting. If you can publish the form or change the permission setting we can take a look.

It may be better for you to contact WeForms support directly on this matter as they may be more equip to help with this custom code issue.

Hi Pablo,

Thanks a lot for reaching out with your BoldGrid Post and Page Builder questions!

When it comes to uploading images I always suggest going by WordPress guides for optimal images. You ideally want to be upload stripped WebP images. Here’s a guide from raidboxes.io with the proper image dimensions and sizes.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Paul,

Thanks for reaching out with your BoldGrid CloudWP questions! I think maybe things were tied up in network traffic because I’m able to access the site on my end now. Can you try it on yours again if you haven’t already?

If you still have trouble try accessing the site in an incognito window or separate browser type as it could be a caching issue.

I hope this helps! Please let us know if you have any other questions for us.

Hi Collayne,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

You need to add your vector file director to your WordPress theme structure in order to get it functioning properly. There are a few different ways to do this. This guide on Wp Beginner should show you exactly how to add your file.

I hope this helps! Please let us know if there’s anything else that we can answer for you!

Hi Tia,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

In order to make this happen you need to add an #ID to the text element you want to link to by hovering over the element and selecting the orange toggle > Advanced Controls then scrolling down to the Custom CSS section.

After adding your ID select your image and click the link icon in page editor and add the #ID your just created for the text element. Be sure to add the “#”. In my case it would look like this “#on-scroll”.

I hope this helps Tia. Please let us know if you have any other questions!

Hey Paul,

I don’t know of any developers right off the top of my head but I’m sure you could find a suitable one on UpWork or a similar platform.

If you decide to do this on your own we’ll definitely be here to help you every step of the way!

Please don’t hesitate to reach back out if you have any questions.

Thanks Matthew,

It looks like a JS error. How and where are you implementing your code? Can you also copy/paste the snippet you’re using to pull in your copyright year so we test it in our dev environment to see if we get the same error?

Hi Mansoor,

Thanks for reaching out with your Total Upkeep questions! I think you may be having trouble with your file path. You can save your backup in other directories but it must end in /boldgrid_backup for example: /home/{{USERNAME}}/boldgrid_backup.

I hope this helps Mansoor! Please let us know if you still run into trouble after trying this way.

You’re very welcome Gibson!

I’m happy to hear you were able to learn something whilst resolving your issue. We’re always here to help so don’t hesitate to reach back out if you ever have questions for us in the future!

Hi Paul,

Thanks for reaching out. I think you’re experiencing these issues because you’re currently using the “Diced” theme which is considered one of our legacy themes and only receives core updates at this point so it is possible that some functions could be deprecated.

The entire Diced theme has been incorporated into our Crio Pro WordPress theme as a part of the “Inspirations” plugin package.

My recommendation is switching over from Diced to Crio, as Crio is 100% compatible with your BoldGrid Post and Page Builder and the BoldGrid Theme Framework.

There may minor tweaks you need to make after switching over to Crio but we’re right here to help if you have any questions.

Thank you,

Brandon C.

Hi Mike,

We appreciate you taking the time to reach out to us here in the forums and many thanks for using Crio Pro WordPress theme!

I inspected your website at the URL you linked in the thread and it looks like you may be using a custom crio menu to create your sidebar menu functionality.

It may be easier to pull in your menu links and content using one of the preset menu layouts available in the WordPress Customizer.

If you navigate from your WordPress Dashboard to Appearance > Customize > Design > Header > Site Header Layout > Select Layout.

This method will automatically pull in your main menu links as well as give you the option to switch your site title and tagline on and off.

I hope this helps, please let us know if you have any other questions for us!

Hi Scott,

Thanks for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress questions!

No, worries I understand navigating the page builder can be a bit confusing at first. If you click “edit page” you can change the background image of a section by hovering over the section and using the “DropTab” to change the background for the upper section.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

Something else to note, after updating content you’ll sometimes need to purge any cache associated with your website. What happens is, site elements are cached into the database for performance purposes, so after you make changes you always want to go back and clear all cache associated with your website after each update. This includes browser cache, server side cache, and plugin related cache.

One way you can verify that the changes have taken effect is to try pulling up your site in an incognito browser. The incognito or private browser will ignore most caches and generate the latest version of your website.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Jim,

Thanks a lot for reaching out and thanks for using Crio Pro WordPress theme! I’m sorry to hear that you lost some content in your theme.

If you navigate to the “Pages” section of your WordPress Dashboard you’ll see a link for “trash” just above the page filter options. Any removed pages can be recovered from this area unless they’ve been permanently deleted.

I always suggest using our Total Upkeep backups and migrations plugin to take a backup of your website in the case an event like this occurs. Total Upkeep will store your backup on your server and your can restore it anytime directly through your WordPress Dashboard.

You may find this guide Getting Started With BoldGrid Crio useful in getting familiar with the super theme and Post and Page Builder.

I hope this helps, please let us know if there’s anything else that we can answer for you!