Brandon C

Hi Susan,

Thank you for reaching out with your BoldGrid Cloud WordPress questions!

I’m thinking this is likely due to browser caching. Could you try accessing your Cloud WordPress demo site in an incognito or separate browser type? I tried the demo URL you attached in the thread in several different browser types and I was able to access the site.

I hope this helps Susan, please let us know if you need further assistance with this!

Hi Deva,

Thanks for reaching out with your Total Upkeep questions. We’re happy to look into this for you I just have a few questions to begin the troubleshooting:

1. Have restorations ever worked correctly, or is this your first time attempting it? If it did previously work, has anything recently changed with your site? (e.g. new theme, plugin, etc).

2. Are you attempting to restore the backup using a magic link or is this a manual restoration?

3. Are you using a BoldGrid backup file to restoration? BoldGrid Backups normally look something like boldgrid-backup-yoursite.com-95356c11-20221222-002607.zip

We look forward to hearing back from you Deva, and assisting you further with this!

Hi Hispasec Sistemas,

I’m sorry to hear you’re dealing with this issue for our Cloud-Wp Services. We have an abuse hotline that you can reach out to report this concern and have it eradicated.

After doing so we can reach back out to you with any updates. I hope this helps, please let us know if you have any other questions for us.

Thank you

Hi Michael, thanks a lot for reaching out-

I noticed you have two concerns here, the first is restoring a website without accessing the file structure and database via FTP. For that, I’d recommend using our Total Upkeep backups and migrations plugin.

Restoring a website with Total Upkeep is as simple as backing up your original WordPress instance and generating a magic link to import the full website into a new instance.

Now, your second concerned involved and unknown theme or plugin destroying accessibility to your page. Can you give us a little more detail on this issue? I tried accessing the front-end of the website using the URL you linked in the thread and that was successful.

Are you having trouble connecting to your WordPress admin or your file management system via your web host perhaps? If you noticed an error message associated with this issue we would be happy to take a look at it if you could copy/paste it into the forum here for us.

I hope this helps, we look forward to answering any other questions you may have!

Hi Erik,

Thanks for reaching out. Our company has a tool called Total Upkeep for backups and migrations but it is limited to WordPress websites only. I see your website it built using a different platform so in this case you should contact your web hosting provider directly and ask them on how to proceed with a server migration.

Your web host should have the available tools to help you accomplish this. I really hope this helps to point you in the right direction Erik.

Hi Villager,

Thanks so much for your feedback on BoldGrid Post and Page Builder and Crio footers!

I agree with you 100%. I’m going to get a feature request in with our developers and let them know about your concern and the logic behind it and hopefully we can have it implemented into Crio in a future theme update.

You can definitely reach out via this thread at anytime for updates on the matter. Again we really appreciate your feedback!

Hi Jim,

I’m happy to hear you we’re able to find the source of the issue! The Rank Math Pro extension would explain why we weren’t able to replicate the problem.

I’ll see if I can speak with our devs about purchasing a license so that we can inspect the issue directly. I would imagine it’s tied to their premium license key.

Anyhow I’m happy to hear things are functioning properly. Please let us know if there’s anything else that we can help with!

Thank you!

Hi Repentancepl,

Thanks for reaching out. I inspected the URL https://www.repentanceplace.com/ and I see that you’re not using any of our BoldGrid products like Crio Pro WordPress theme or BoldGrid Post and Page Builder for WordPress.

That said, I may be limited in my ability to assist you. Just inspecting the site using the browser tools it looks like this bit of CSS should resolve your issue:

.site-branding {
    padding: 0;
}

But I would definitely recommend reaching out to the theme developer directly if you have any further issues.

I hope this helps!

• This reply was modified 2 years, 3 months ago by Brandon C.

Hi David-

I’m sorry to hear your experiencing some issues with backups failing, we’ll be happy to help out. Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.

Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

We look forward to hearing from you.

Hi Andrew,

Thanks for reaching out although I’m sorry to hear your site is down. If Total Upkeep is the culprit you can deactivate the plugin from your web host File Manager or via FTP. You’d need to access your file system and find and rename the Total Upkeep plugin to regain access to your site.

You can find your WordPress plugins folder in a /wp-content/plugins section of your website file structure.

I hope this helps Andrew.

Hi Ellen,

If you want to change the font of a hyperlink in BoldGrid Post and Page Builder you add a span element and change the font by selecting your text and and clicking the “T” (Text Icon).

Once you have the element separated in a span you can change its properties. Since you’re not changing the element globally you’d need to select each link you wish to have this font and repeat the process.

I hope this helps Ellen, please let us know if you have any other questions for us!

That’ll do it! Awesome Michael, I’m so happy to hear you were able to get this resolved! Please don’t hesitate to reach out if you have any other questions for us in the future.

Hi Jim, thanks for clarifying.

I’m testing in one our dev environments and I’m still unable to replicate that. The arrow drop-down options in both places are functioning properly for me with Crio Premium and Rank Math SEO activated.

Can you verify that your BoldGrid Post and Page Builder plugin, Crio theme, and WordPress are all up to date.

Hi Minesh,

I’m so sorry to hear that you lost your website data. In order to implement your backup and restoration you would have needed to use a Total Upkeep Magic Link or you would have had to taken a manual backup and download it to your local machine in order to upload it to a new instance of WordPress.

If you haven’t completely deleted the previous websites files you can work with your Web Hosting provider to recover them and after doing so you can perform a Total Upkeep restore using a magic link to import your site data over to a new WordPress instance.

Hi Michael,

Thanks for reaching out and thank you for using the Grid One theme with BoldGrid Post and Page Builder for WordPress!

Sorry to see you’re having issues. This looks to be a JS error of some sort, are you attempting to add some custom code to your Footer Center?

Hi Minesh,

Thanks for reaching out with your Total Upkeep questions. I’m sorry to hear your having trouble restoring a backup.

Can you give us some details on where you experiencing issues in the backup process. If your receiving an error of some sort could you copy/paste it into the forum here for us? We’ll take a look and give our best suggestions on how to resolve.

We also have a guide on restoring a backup with Total Upkeep that should help with this.

We look forward to hearing back from you and assisting you further with your restoration!

Hey Tim, I just merged this over from your new forum topic:

For example on these two pages:

What to Expect

https://newlifeithaca.org/ministries/worship-arts-ministry/

I want the content to be wider because it doesn’t look right.

How do I do this?

Hi Yort,

Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions.

I’m thinking the issue here is likely theme compatibility. The Neux premium theme you’re running on your http://www.eyeamthecollective.com/ website is likely incompatible with Post and Page Builder and has no reference for integration.

In this case it would be my recommendation to switch to a BoldGrid Framework based theme such as our flagship Crio Pro Super theme which is 100% compatible or contact your theme provider for a list of comparable page builders for that specific theme.

I hope this helps Yort!

Hi Matthew,

Thanks a lot for reaching out although I’m sorry to hear you’re having a bit of trouble.

This error is likely tied to your BoldGrid Connect Key provided to you by DreamHost. The first thing you want to do is make sure your WordPress core application and Crio Pro WordPress theme are both up to up to date.

Then check your DreamHost dashboard and locate your BoldGrid Connect Keys. DreamHost Support can help you find your connect keys if you have trouble.

I hope this helps Matthew. Please let us know if you have any other questions for us.

Hi Mansoor,

You’ll need to go into your file management system on your server and change the permissions of the folder you want to copy your backup to so that it can be writable.