Brandon C

Hi Ali,

Thank you for reaching out. I’m sorry for the inconvenience but you should be able to log into premium support using the account email address you used to sign up for our services to cancel your subscription.

This is a public forum and we only handle technical matters here but our premium team will definitely assist you with processing your refund and cancelling your account.

Thank you.

Hi David,

Thanks for reaching out and thank you for hosting with our premium hosting partner DreamHost! I’m happy to hear you were able to resolve your concerns as stated in your updated ticket.

DreamHost features the full BoldGrid Suite including BoldGrid Central, our flagship Crio Pro WordPress theme, BoldGrid Post and Page Builder and much more!

Please don’t hesitate to reach back out if you need assistance configuring any of our related plugin and themes!

Hi Sandra,

Thanks for reaching out. It looks like the GS Slider Plugin is having some compatibility issues with our Crio Pro WordPress theme.

If you notice BoldGrid Post and Page Builder is not listed as a supported page builder on their product page.

You might benefit from reaching out to the plugin developer directly.

We’ll try test the plugin in a dev environment and if we can replicate your issue we should be able to find a suitable workaround or similar plugin that’s more optimized for Crio.

We look forward to assisting you further with this and we’ll reach back out as soon as we test this issue on our end.

Thank you!

Hi Cleve,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress and our other BoldGrid Products.

BoldGrid Gallery is essentially an addon for Post and Page Builder so it doesn’t get updated as often as most plugins. However it is safe to ignore the abandoned plugin message for now, I will let our developers know about this so that we can address it and inspect the plugin for any outdated code for a possible update.

I’ll be sure to let you know as soon as that happens. I hope this helps!

Hi Sandra,

Thanks for reaching out and thanks for your question about obtaining our BoldGrid Legacy Themes Legacy Themes.

You can obtain our legacy themes at the link above but these particular themes are now considered our V1 themes and no longer receive regular updates. Our Crio helper plugin BoldGrid Inspirations essentially makes the need for installing the themes individually obsolete, they have all been consolidated into Crio with via the Inspirations plugin.

With BoldGrid Inspirations all you need to do is install the plugin and follow the prompts to set up your first theme. We have pre-made templates for all of our V1 theme layouts so you’ll see the exact same themes there. The difference is you’ll have the power of the fully customizable Crio SuperTheme to pull in your global elements.

Inspirations provides a suite of WordPress plugins, themes, and services designed to work together. This eliminates the need to search for compatible WordPress themes and plugins so you can build faster.

The BoldGrid Inspirations plugin will also install any additional plugins needed for your theme to function properly. From there it’s up to you to use Crio’s pro features to make the site your own.

I hope this helps. Please let us know if you have any questions.

Hi Curtis,

Thanks so much for bringing this to our attention and thank you for using the Monument theme with BoldGrid Post and Page Builder for WordPress!

Monument is considered one of our V1 or legacy themes meaning they only receive core updates and it’s possible we may have missed these WooCommerce template updates. The good news is I don’t think this should cause any compatibility issues within your site.

I’ve contacted our developers about the issue, and we will get an update released shortly. I’ll be sure to notify you in the thread here as soon as we do!

Thanks you!

Hi Mark,

Thanks for reaching out with your Total Upkeep questions! Unfortunately at this time there’s not way to backup all sites on your server within a single instance so you would need to install the plugin on each individual website.

As far as your number of installations since you InMotion Hosting, one of our premium service partners, you have unlimited access to your BoldGrid license key so you’ll have no trouble implementing the plugin on each site.

I hope this helps Mark! Please let us know if there’s anything else we can answer for you.

Thanks Lee,

No offense taken, I would really just like to get you up and running because I believe that if you’re seeing a paywall and premium functionalities are missing it must be some plugin related issue or perhaps a faulty license key.

In Premium Support you can grant us access to your website using a plugins like Temporary Login W/o Password to grant us access to the site so we can login and address the issue directly.

You can access your BoldGrid central account to reach out to premium support using the same account credentials you would use to log in to your DreamHost Hosting account.

Totally up to you Lee, but I’m sure we can get you up and running if there’s indeed a problem there.

Hi Aline,

Unfortunately we do not support Squarespace sites. We specifically focus on WordPress products primarily centered around our flagship Crio Pro WordPress theme.

I’d say the best place to find a developer for your Squarespace site would be a freelance website like UpWork or Freelancer.

I hope this helps!

That’s awesome to hear Nancy! So happy we could help out!

Hi Alex,

Thanks for reaching out with your Total Upkeep questions! Sorry to hear you’re having a bit of trouble but if you could visit your “Plugins” dashboard and copy/paste the list of active plugins here in the forum we can try replicating the issue on our end get a bug ticket in for a version update if need be.

You can also try deactivating all plugin with the exception of BoldGrid related plugins to test the issue. If it does not occur with only BoldGrid plugins active try activating the remaining plugins one by one until you find the problematic plugin.

We look forward to assisting you further with this!

Hi Arthur,

Thanks for your question. This support site is specifically for BoldGrid products such as Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress.

I’m not too familiar with the Master Slider Plugin and I see you’re using the TwentyThirteen WordPress theme. My suggestion here is to make sure that your theme and all plugins are up to date and there are no relevant errors in the console.

You should try reaching out to the plugin developer directly. I found a support forum for them on wordpress.org.

You should be able to get further assistance there. I hope this helps!

That’s understandable Michael!

I’m happy to hear a Block Layout works for you! Definitely take advantage of re-usable blocks in BoldGrid Post and Page Builder, you can save them and incorporate the same elements in other Posts and Pages on your website.

Let us know if you have any other questions for us Michael, we’re always here to help!

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions! I’m sorry to hear you’re having a bit of trouble aligning and resizing your images and videos but let’s see if we can help you out.

When it comes to center aligning your images it all depends on how the media was uploaded and where it was placed in your content. I’m thinking if you’re having trouble centering your media you may have added it as an element background instead of an image block component. You should also make sure you have enough room inside of your content element to center the image.

As far as resizing media content such as videos, you should have that functionality as well. You can also use the blue “Add Block” button and start with a pre-designed video block layout.

If you could link us to a page where you’re experiencing these issues we can take a look and give our best suggestions on how you should go about aligning and resizing your media.

Thank you!

Hi Nancy,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

At this time there’s no easy way to change the background color of individual Post List items in the Post List Component block but we are working on a new feature that will give you this ability in an upcoming release.

For now if you can switch to the “Text” editor in your Post and Page Builder editor and copy the code you see there and paste it here into the forum we can add some classes and styling that should allow you modify the post list background from the WordPress Customizer.

We look forward to assisting you further with this!

Sorry for the delay Tim,

We’re going to have to get an issue in with our developers for a more stable solution but I have some Custom CSS that may work for you.

Visit your WordPress customizer and add this bit of CSS to see if it clears things up:

#header h1 {
	display: none !important;
}

.site-footer {
	display: none !important;
}

.

I’ll reach back out to you as soon as we have a hard coded solution. It will probably release in an upcoming Crio theme update.

Let us know if you need help tweaking the Custom CSS any further.

Hi Jema,

Thank you for reaching out with your BoldGrid Post and Page Builder questions!

I think your issue has to do with the pre-set dimension’s that you’re replacing your image with. When you replace a photo it will set the image using the same dimension as the previous photo, so when the dimensions are incompatible you will get the blurry image that you see.

When you replace an image try selecting the option to show it as full-size to see if that clears up your issue.

It would also help to edit your images in a third party software to set its correct dimensions before uploading to your WordPress site. That should help you to upload crisp and clear images.

I hope this helps! Please let us know if you have any other questions for us.

Hi Bob,

Crio and Post and Builder both have additional premium plugins that unlock their premium features. You must have your Crio Theme and Post and Page Builder plugin installed and activated along with the “Crio Premium plugin” and “Post and Page Builder Premium plugin” in order to unlock all premiums features.

You will also need to input your BoldGrid Premium License key if you haven’t already done so.

Hi Robert,

Thanks for reaching out and thank you for partnering with our Premium hosting partner InMotion Hosting! With IMH you have unlimited installations using your IMH BoldGrid license key.

I’m thinking if you’re having issues with premium features on your site you may need to install the premium plugins for both Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress.

You can find these in the “plugins” sections of your BoldGrid Central dashboard. To access BoldGrid Central you just need to login at https://boldgrid.com/central using the same credentials that you would use to log into your primary hosting account with InMotion Hosting.

You can access Premium Support from your BoldGrid dashboard as well if you need additional assistance with setting up your license keys or premium plugin suite.

I hope this helps, please let us know if there’s anything else that we can answer for you.

Brandon C.

Thanks a lot Heather,

Thank you for using Cobalt WordPress theme with BoldGrid Post and Page Builder and many thanks for bringing this to our attention.

This prompt is actually informing us that some of the WooCommerce templates associated with your Cobalt theme are out of date. Although the V-1 themes don’t get many updates these core updates are needed from time to time.

I will make sure a request is put in with our developers and we should have this update implemented shortly. Rest assured that this notice will not cause any errors or slow downs within your WooCommerce templates.

I hope this helps!