Forum Replies Created
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November 21, 2022 at 1:39 am in reply to: Our contact form is no longer sending or receiving emails #69686Brandon CKeymaster
Hi Ed,
Thanks for reaching out and thank you for using the Hydra theme with BoldGrid Post and Page Builder for WordPress!
I’m sorry to hear you’re having trouble with your WP Forms contact form. I think the first step here is to try setting a SMTP connection to improve email deliverablity. WP Forms makes that easy with WP Mail SMTP by WP Forms plugin.
WP Mail SMTP fixes your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
I hope this helps Ed!
November 21, 2022 at 1:33 am in reply to: Issues aligning and sizing media in Post and Page Builder #69682Brandon CKeymasterThanks so much for reaching out with your BoldGrid Post and Page Builder questions! I’m sorry to hear you’re having a bit of trouble aligning and resizing your images and videos but let’s see if we can help you out.
When it comes to center aligning your images it all depends on how the media was uploaded and where it was placed in your content. I’m thinking if you’re having trouble centering your media you may have added it as an element background instead of an image block component. You should also make sure you have enough room inside of your content element to center the image.
As far as resizing media content such as videos, you should have that functionality as well. You can also use the blue “Add Block” button and start with a pre-designed video block layout.
If you could link us to a page where you’re experiencing these issues we can take a look and give our best suggestions on how you should go about aligning and resizing your media.
Thank you!
November 16, 2022 at 4:43 pm in reply to: How to I edit the drop-down arrows in my Crio WordPress theme menu? #69230Brandon CKeymasterHi Lenore,
I apologize for the delay! Thanks so much for using Crio Pro WordPress theme!
I’m not exactly sure which drop-downs you’re speak of. It would be a great help if you could send a screenshot using ImgBB so that we can take a look and give our best suggestions on how to go about resolving your concern.
We hope to hear from you soon!
November 16, 2022 at 4:02 pm in reply to: Changing Post List Components background color in Post and Page Builder #69221Brandon CKeymasterHi Nancy,
Thanks for reaching out with your BoldGrid Post and Page Builder questions!
At this time there’s no easy way to change the background color of individual Post List items in the Post List Component block but we are working on a new feature that will give you this ability in an upcoming release.
For now if you can switch to the “Text” editor in your Post and Page Builder editor and copy the code you see there and paste it here into the forum we can add some classes and styling that should allow you modify the post list background from the WordPress Customizer.
We look forward to assisting you further with this!
November 16, 2022 at 3:30 pm in reply to: Post and Page Builder Images appear blurry despite being high resolution uploads #69216Brandon CKeymasterI’m happy to hear that worked for you Jema!
I’m going to have our developer check out the aspect ratio issue you mentioned. If we can replicate it we’ll definitely have a patch available to resolve it in an upcoming Post and Page Builder update.
Please don’t hesitate to reach our if you find there’s anything else that we can answer for you!
November 16, 2022 at 3:23 pm in reply to: Styling Link Titles with Crio theme and Events Calendar WordPress plugin #69214Brandon CKeymasterSorry for the delay Tim,
We’re going to have to get an issue in with our developers for a more stable solution but I have some Custom CSS that may work for you.
Visit your WordPress customizer and add this bit of CSS to see if it clears things up:
#header h1 { display: none !important; } .site-footer { display: none !important; }
.
I’ll reach back out to you as soon as we have a hard coded solution. It will probably release in an upcoming Crio theme update.
Let us know if you need help tweaking the Custom CSS any further.
November 16, 2022 at 2:10 pm in reply to: Crio WordPress theme child template is not recognizing premium installation #69185Brandon CKeymasterHi Jeffrey,
I think we do have this documented but I agree we should feature it more prominently. I’ll see about adding that in somewhere on our support site in the future.
Anyhow I’m happy to hear you’re satisfied with our reply! Please let us know if there’s anything else that we can answer for you.
Thanks!
November 16, 2022 at 2:02 pm in reply to: Post and Page Builder Images appear blurry despite being high resolution uploads #69178Brandon CKeymasterHi Jema,
Thank you for reaching out with your BoldGrid Post and Page Builder questions!
I think your issue has to do with the pre-set dimension’s that you’re replacing your image with. When you replace a photo it will set the image using the same dimension as the previous photo, so when the dimensions are incompatible you will get the blurry image that you see.
When you replace an image try selecting the option to show it as full-size to see if that clears up your issue.
It would also help to edit your images in a third party software to set its correct dimensions before uploading to your WordPress site. That should help you to upload crisp and clear images.
I hope this helps! Please let us know if you have any other questions for us.
November 16, 2022 at 12:53 pm in reply to: Crio WordPress theme child template is not recognizing premium installation #69138Brandon CKeymasterHi Jeffrey,
Thanks for reaching out and thanks for your question about configuring a child theme for Crio Pro WordPress theme!
Our Crio helper plugin BoldGrid Inspirations essentially makes the need for child themes obsolete. With Inspirations all you need to do is install the plugin and follow the prompts to set up your first theme. We have pre-made layouts for just about any type of business you can think of.
Inspirations provides a suite of WordPress plugins, themes, and services designed to work together. This eliminates the need to search for compatible WordPress themes and plugins so you can build faster.
The BoldGrid Inspirations plugin will also install any additional plugins needed for your theme to function properly. From there it’s up to you to use Crio’s pro features to make the site your own.
Additionally you can use a plugin like Code Snippets to add custom code to your theme and with Crio’s over 400 customizable options you’ll have no problem implementing new custom post types such as custom pages headers and footers and so on.
If you give us a little more information about why you’re in need of a Crio child theme we can surely help you come up with the best possible workaround to help implement your modifications.
I hope this helps Jeffrey! We look forward to answering any questions you may have.
November 16, 2022 at 12:40 pm in reply to: How do I get Premium Support for my Crio WordPress theme? #69132Brandon CKeymasterHi Bob,
Crio and Post and Builder both have additional premium plugins that unlock their premium features. You must have your Crio Theme and Post and Page Builder plugin installed and activated along with the “Crio Premium plugin” and “Post and Page Builder Premium plugin” in order to unlock all premiums features.
You will also need to input your BoldGrid Premium License key if you haven’t already done so.
November 16, 2022 at 11:25 am in reply to: Experiencing 502 error on Boldgrid Central Cloud WordPress site #69112Brandon CKeymasterNo problem at all Ciaran,
Don’t hesitate to reach back out if you have there’s anything else we can answer for you!
November 16, 2022 at 11:23 am in reply to: How do I get Premium Support for my Crio WordPress theme? #69110Brandon CKeymasterHi Robert,
Thanks for reaching out and thank you for partnering with our Premium hosting partner InMotion Hosting! With IMH you have unlimited installations using your IMH BoldGrid license key.
I’m thinking if you’re having issues with premium features on your site you may need to install the premium plugins for both Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress.
You can find these in the “plugins” sections of your BoldGrid Central dashboard. To access BoldGrid Central you just need to login at https://boldgrid.com/central using the same credentials that you would use to log into your primary hosting account with InMotion Hosting.
You can access Premium Support from your BoldGrid dashboard as well if you need additional assistance with setting up your license keys or premium plugin suite.
I hope this helps, please let us know if there’s anything else that we can answer for you.
Brandon C.
November 15, 2022 at 12:25 pm in reply to: Experiencing 502 error on Boldgrid Central Cloud WordPress site #68955Brandon CKeymasterHi Ciaran,
Thanks for reaching out with your BoldGrid Cloud WordPress questions. The error you’re currently receiving is the result of an issue on our end. Our data center team ran into a networking hiccup while implementing server updates. We should have everything back up and running by the end of day today but we do apologize for your inconvenience.
Thank you for understanding, please let us know if you have any other questions for us.
Brandon CKeymasterThanks a lot Heather,
Thank you for using Cobalt WordPress theme with BoldGrid Post and Page Builder and many thanks for bringing this to our attention.
This prompt is actually informing us that some of the WooCommerce templates associated with your Cobalt theme are out of date. Although the V-1 themes don’t get many updates these core updates are needed from time to time.
I will make sure a request is put in with our developers and we should have this update implemented shortly. Rest assured that this notice will not cause any errors or slow downs within your WooCommerce templates.
I hope this helps!
November 14, 2022 at 11:35 am in reply to: Receiving error message in the BoldGrid Post and Page Builder Editor #68867Brandon CKeymasterThanks Brian,
I don’t think it should cause any issues in that case. It seems to be some broken code likely just trying to pull in a page builder customization that is native to the original themes page editor tools.
November 14, 2022 at 11:33 am in reply to: How do I correctly replace the current image with a new one in BoldGrid Post and Page Builder? #68865Brandon CKeymasterHi Arlene,
Thanks so much for reaching out with your BoldGrid questions! I’m sorry to hear you’re having a bit of trouble uploading images but let’s see if we can help you out.
Your Crio theme uses the BoldGrid Post and Page Builder plugin to handle making edits to your post and pages. As long as you’re logged in to change images or text you just need to click the “Edit” page/post option at the top of any page.
Once you’re inside of the page editor click the image you want to change and click the “media icon” to change the image. But sure to update the page after making your changes.
We have a guide on working with images in the Post and Page Builder that you should help outline this process for you.
I hope this helps! Please let us know if there’s anything else that we can answer for you.
November 14, 2022 at 11:25 am in reply to: Unexpected error when I enter BoldGrid Premium key for Total Upkeep #68862Brandon CKeymasterHi Colin,
Thanks for reaching out although I’m sorry to hear you’re having issues activating your Total Upkeep premium license key.
This is a public forum, so I can only discuss your Total Upkeep subscription in general terms here. Reaching out to Premium Support directly would be best for your situation, you can file a private ticket in your BoldGrid Central Account or by sending us an email.
We look forward to assisting you further with this!
Brandon CKeymasterHi Heather,
Thanks for reaching out and thanks for using the BoldGrid Cobalt theme with BoldGrid Post and Page Builder for WordPress!
Cobalt is considered one of our Versoin-1 themes and it is very rarely updated. That being said are you getting a prompt of some sort asking you to update your theme? If you could send us a screenshot of what you’re experiencing we let you know if the theme is in need of an update.
You can send your screenshot using a screen capture software like ImgBB.
We hope to hear from you soon!
November 11, 2022 at 10:36 am in reply to: Receiving error message in the BoldGrid Post and Page Builder Editor #68528Brandon CKeymasterHi Brian,
Thanks for reaching out with your BoldGrid Post and Page Builder questions. I’m sorry to hear you’re having a bit of trouble but I’m thinking the issue here incompatibility with your Infinite Theme and Post and Page Builder.
Post and Page Builder was created to function with BoldGrid themes such as our flagship Crio Pro WordPress theme and we can guarantee 100% functionality with BoldGrid Themes.
I think your Infinite theme uses it’s own recommended page builder and the error message is related to it attempting to pull in code from that particular editor.
Is the error causing any issues that’s preventing your from designing or publishing/updating your pages.
November 11, 2022 at 10:27 am in reply to: Custom Crio Footer not spanning full-width of screen #68522Brandon CKeymasterHi Ping Tsai,
Thanks for reaching out with your Crio Pro WordPress theme questions! I’m sorry to hear you’re having trouble with your custom site footer.
Could you please visit your Custom Footer editor and switch to the “Text” editor then copy/paste all the code you see there into this thread here? We’ll inspect your code in a dev environment and give our best recommendations on how you should go about resolving this.
We hope to hear from you soon!
November 8, 2022 at 8:56 am in reply to: Outdated Woocommerce template in Diced WordPress theme #67692Brandon CKeymasterThanks Nan,
We’ve identified the issue. We have some global WooCommerce templates that are out of date. I’ve relayed this our developers and we should have a patch released for it sometime this week. I’ll be sure to reach back out to you as soon as it releases!
November 8, 2022 at 8:52 am in reply to: BoldGrid Post and Page Builder Section Slider not displaying correctly on live website #67689Brandon CKeymasterHi Shelby,
Thanks for reaching out with your BoldGrid Post and Page Builder questions! I’m sorry to hear you’re having issues with your slider but let’s see if we can help you out.
From your screenshot I think you were correct to select the section slider to add your images. You also want to be sure you have the BoldGrid Galleries plugin installed and activated.
Could you link us to the URL where the slider is present? We’d like to inspect the your live slider to see if there are any noticeable errors in the consoles and inspect your source code.
We hope to hear from you soon!
November 8, 2022 at 8:40 am in reply to: Styling Link Titles with Crio theme and Events Calendar WordPress plugin #67685Brandon CKeymasterThanks Tim,
I think either Crio or your Events Calendar plugin is adding some extra markup to the events page causing this issue to occur. We’re going to test the plugin in a dev environment and see if we can come up with a stable solution for you.
I’m sure we can resolve this with custom CSS but I’m thinking this is a compatibility issue with the plugin itself and Crio.
I’ll be sure to reach right back out later on today when we have some answers for you.
November 8, 2022 at 4:40 am in reply to: I do not see the page I just published on my Wedge WordPress theme #67655Brandon CKeymasterHi Kristal,
Thank you for reaching out and thanks for using the Wedge theme with BoldGrid Post and Page Builder for WordPress!
You likely need to add your newly created page to your primary menu in order to display it on the live site. What you should do is visit Appearance > Menus from your WordPress dashboard, add the page to your primary or main menu and “Save Menu”.
I hope this helps Kristal!
Brandon CKeymasterHi Alan,
Thank you for reaching out although I’m sorry to hear you’re having trouble logging in to your website. If you’re having trouble logging in to your BoldGrid Central account you can follow this guide to regain access.
If it’s your actual WordPress site itself this guide shows 5 ways to reset your WordPress password .
I hope this helps Alan! Please let us know if you have any other questions for us.
November 7, 2022 at 2:54 pm in reply to: How do I replace the background image in my Crio WordPress theme? #67471Brandon CKeymasterHi Doris,
Thanks for reaching out with your Crio Pro WordPress theme questions
I inspected your site at the URL you sent in the forum and it looks like the background image on your home page was set inside of your BoldGrid Post and Page Builder page editor.
If you click “edit page” you can change the background image of a section by hovering over the section and using the “DropTab” to change the background for the upper section.
Using the “background” tab you’ll have control over background images, colors, animations and so on.
Something else to note, sometimes errors like this are the result of caching. What happens is, site elements are cached into the database for performance purposes, so after you make changes you always want to go back and clear all cache associated with your website after each update. This includes browser cache, server side cache, and plugin related cache.
One way you can verify that the changes have taken effect is to try pulling up your site in an incognito browser. The incognito or private browser will ignore most caches and generate the latest version of your website.
I hope this helps! Please reach back out to us if you have any other questions.
November 7, 2022 at 2:40 pm in reply to: I need some assistance switching emails linked to my BoldGrid account #67469Brandon CKeymasterHi Gary,
Thanks for reaching out and thank you for using BoldGrid Cloud WordPress!
I’m sorry to hear you’re having a bit of trouble but our Premium Support team can help with this. Login with the credentials you have currently have then scroll down and select “BoldGrid Premium Support” and they will help correct this for you.
We look forward to assisting you further with this!
Brandon CKeymasterHi Bernhard,
Thanks for reaching out with your BoldGrid Themes questions! My apologies, I’m not familiar with Mocha and we do not currently have an official partnership with that platform.
That said, they could have a premium license through one of our Premium Hosting Partners like InMotion Hosting or DreamHost. These platforms allow developers to purchase premium licenses and use them on their clients websites.
It’s possible Mocha uses one of these companies as a parent host. As long as you’re using BoldGrid products you’ll have access to this free forum here. We would just need official BoldGrid account credentials to login to our Premium Services to access the free premium plugins included in our plans and for premium support.
I hope this helps. Please let us know if you have any other questions for us!
November 7, 2022 at 2:20 pm in reply to: Watermark on BoldGrid Connect Image even after purchase #67459Brandon CKeymasterHi Erica,
Thanks for reaching out with your BoldGrid Post and Page Builder questions!
Can you try clearing any cache associated with your website, including browser cache and any server side caching agents you may be running.
I hope this helps. Please let us know if need further assistance with anything.
Brandon CKeymasterHi Nora,
I don’t think changing your PHP version to CGI should cause any major issues. You can always set it back to 7.4 if you do notice anything out of the ordinary. I noticed your WordPress version is 6.0 and the latest version is actually 6.1 so it’s possible that your backup will complete with PHP 7.4 and WordPress core fully up to date.
November 4, 2022 at 10:14 am in reply to: Outdated Woocommerce template in Diced WordPress theme #66680Brandon CKeymasterHi Nan,
Those are the correct settings, I’m not sure why your woocommerce templates are older versions but could you try replacing your Diced theme file with the zip file below. I’m certain that the updated woocommerce templates are present here.
I hope this helps!
November 4, 2022 at 10:08 am in reply to: Styling Link Titles with Crio theme and Events Calendar WordPress plugin #66677Brandon CKeymasterHi Tim,
Sorry for the delay. For your first question you can scroll down to the Page Attributes section of your Post and Page Builder page editor and set the Page Title attribute to “hide”. It will either be in the right-hand sidebar or below your content depending on your device screen size settings.
You can remove the footer attribution links in your WordPress customizer. The guide linked above will show you exactly how to do that.
For your second question I’m not sure if you already have this resolved but it looks like it loads on my end in the format you mentioned that was correct.
Please let us know if you require additional assistance with anything!
November 3, 2022 at 3:22 pm in reply to: Outdated Woocommerce template in Diced WordPress theme #66418Brandon CKeymasterHi Nan,
Thanks for reaching out and thank you for using Diced WordPress theme with BoldGrid Post and Page Builder!
You’re correct Diced is considered a legacy theme but your WooCommerce templates should be up to date so I’m thinking a couple of things could be off.
Can you first check the “Themes” section of your WordPress dashboard, click the “Diced” theme to open its properties and verify the theme version for us?
I would also like for you to navigate to Settings > BoldGrid Connect > Update Channels and make sure both Plugins and Themes are both set to Stable.
November 3, 2022 at 2:47 pm in reply to: Can I transfer a website from one URL to another with Total Upkeep? #66415Brandon CKeymasterHi Michael,
Thanks for reaching out with your Total Upkeep inquiries!
What you’re explaining is exactly how Total Upkeep transfers work. You’ll have the ability to create a backup at your source URL and install the very same backup at the destination site using a magic link which you’d generate in the Transfers section of your Total Upkeep dashboard.
Once you transfer your staging site to production site it will totally wipe the production site replacing it with the backup you created at your source URL. You just need to have Total Upkeep installed and activated on both sites.
I hope this helps. Please let us know if you have any other questions for us!
November 3, 2022 at 2:29 pm in reply to: How to stop elements from preloading in my BoldGrid theme? #66411Brandon CKeymasterHi Jeanette,
Thanks for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder!
For clarification are you getting some performance metric perhaps from google pagespeed insights or something similar informing you of preloaded elements slowing down your site?
Brandon CKeymasterHi Noura, sorry to hear that there are some recent problems creating backups on your website and we will do our best to help you get things working again!
Generally when Total Upkeep backups fails without detecting any errors it means that the backup process was terminated directly by the web server, usually because of resource consumption.
One feature that we added to our WordPress backup plugin is the ability to change the compressor used for generating backup files which allows it to work in a variety of hosting environments.
We specifically added the System Zip compressor for our DreamHost users and in most cases changing the Backup Compressor settings to use System Zip allowed them to get backups working correctly.
Please let us know if the problem persists after switching to System Zip or if you have any other questions for us, we are always happy to help!
November 2, 2022 at 3:49 pm in reply to: I get an error when setting up backup parameters for logging into my host account #66103Brandon CKeymasterHi DB,
Thanks for reaching out with your Total Upkeep questions. Although I’m sorry to hear you’re having trouble setting up an SFTP connection. One thing to note is your FTP Credentials:
You need to be sure that your you have the correct credentials input to establish the connection. I found a guide on IMH that should help with that.
Make sure you follow these steps to configure your backup on FTP/SFTP storage, In the Dashboard, Navigate to:
- In the Dashboard, Navigate to Total Upkeep → Settings
- Under the Backup Storage Section, Select Configure FTP
- Provide your connection credentials
- Click Save Changes
I hope this helps. Please let us know if there’s anything else that we can answer for you.
Brandon CKeymasterHi Jason,
Have you tried connecting a wireless mouse to your tablet? It might make it easier to select elements and options in your Post and Page Builder.
I’d still recommend editing the site on a large Windows or IOS because they just tend to play better with different browser types.
November 1, 2022 at 3:09 pm in reply to: Receiving a secure connection error on my new Cloud WordPress site #65868Brandon CKeymasterHi guys,
Can you all check your system times/dates? I spoke with our developers about the issue and they said that one possible issue is a client-side incorrect date and time. Too large of a distance can cause problems with encryption.
Brandon CKeymasterAwesome Patrick,
I’m happy that worked for you. Let us know if there’s anything else we can answer for you!
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