Brandon C

Hi Arlene,

Thanks so much for reaching out with your BoldGrid questions! I’m sorry to hear you’re having a bit of trouble uploading images but let’s see if we can help you out.

Your Crio theme uses the BoldGrid Post and Page Builder plugin to handle making edits to your post and pages. As long as you’re logged in to change images or text you just need to click the “Edit” page/post option at the top of any page.

Once you’re inside of the page editor click the image you want to change and click the “media icon” to change the image. But sure to update the page after making your changes.

We have a guide on working with images in the Post and Page Builder that you should help outline this process for you.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Heather,

Thanks for reaching out and thanks for using the BoldGrid Cobalt theme with BoldGrid Post and Page Builder for WordPress!

Cobalt is considered one of our Versoin-1 themes and it is very rarely updated. That being said are you getting a prompt of some sort asking you to update your theme? If you could send us a screenshot of what you’re experiencing we let you know if the theme is in need of an update.

You can send your screenshot using a screen capture software like ImgBB.

We hope to hear from you soon!

Hi Ping Tsai,

Thanks for reaching out with your Crio Pro WordPress theme questions! I’m sorry to hear you’re having trouble with your custom site footer.

Could you please visit your Custom Footer editor and switch to the “Text” editor then copy/paste all the code you see there into this thread here? We’ll inspect your code in a dev environment and give our best recommendations on how you should go about resolving this.

We hope to hear from you soon!

Hi Shelby,

Thanks for reaching out with your BoldGrid Post and Page Builder questions! I’m sorry to hear you’re having issues with your slider but let’s see if we can help you out.

From your screenshot I think you were correct to select the section slider to add your images. You also want to be sure you have the BoldGrid Galleries plugin installed and activated.

Could you link us to the URL where the slider is present? We’d like to inspect the your live slider to see if there are any noticeable errors in the consoles and inspect your source code.

We hope to hear from you soon!

Hi Kristal,

Thank you for reaching out and thanks for using the Wedge theme with BoldGrid Post and Page Builder for WordPress!

You likely need to add your newly created page to your primary menu in order to display it on the live site. What you should do is visit Appearance > Menus from your WordPress dashboard, add the page to your primary or main menu and “Save Menu”.

I hope this helps Kristal!

Hi Doris,

Thanks for reaching out with your Crio Pro WordPress theme questions

I inspected your site at the URL you sent in the forum and it looks like the background image on your home page was set inside of your BoldGrid Post and Page Builder page editor.

If you click “edit page” you can change the background image of a section by hovering over the section and using the “DropTab” to change the background for the upper section.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

Something else to note, sometimes errors like this are the result of caching. What happens is, site elements are cached into the database for performance purposes, so after you make changes you always want to go back and clear all cache associated with your website after each update. This includes browser cache, server side cache, and plugin related cache.

One way you can verify that the changes have taken effect is to try pulling up your site in an incognito browser. The incognito or private browser will ignore most caches and generate the latest version of your website.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Bernhard,

Thanks for reaching out with your BoldGrid Themes questions! My apologies, I’m not familiar with Mocha and we do not currently have an official partnership with that platform.

That said, they could have a premium license through one of our Premium Hosting Partners like InMotion Hosting or DreamHost. These platforms allow developers to purchase premium licenses and use them on their clients websites.

It’s possible Mocha uses one of these companies as a parent host. As long as you’re using BoldGrid products you’ll have access to this free forum here. We would just need official BoldGrid account credentials to login to our Premium Services to access the free premium plugins included in our plans and for premium support.

I hope this helps. Please let us know if you have any other questions for us!

Hi Nora,

I don’t think changing your PHP version to CGI should cause any major issues. You can always set it back to 7.4 if you do notice anything out of the ordinary. I noticed your WordPress version is 6.0 and the latest version is actually 6.1 so it’s possible that your backup will complete with PHP 7.4 and WordPress core fully up to date.

Hi Tim,

Sorry for the delay. For your first question you can scroll down to the Page Attributes section of your Post and Page Builder page editor and set the Page Title attribute to “hide”. It will either be in the right-hand sidebar or below your content depending on your device screen size settings.

You can remove the footer attribution links in your WordPress customizer. The guide linked above will show you exactly how to do that.

For your second question I’m not sure if you already have this resolved but it looks like it loads on my end in the format you mentioned that was correct.

Please let us know if you require additional assistance with anything!

Hi Michael,

Thanks for reaching out with your Total Upkeep inquiries!

What you’re explaining is exactly how Total Upkeep transfers work. You’ll have the ability to create a backup at your source URL and install the very same backup at the destination site using a magic link which you’d generate in the Transfers section of your Total Upkeep dashboard.

Once you transfer your staging site to production site it will totally wipe the production site replacing it with the backup you created at your source URL. You just need to have Total Upkeep installed and activated on both sites.

I hope this helps. Please let us know if you have any other questions for us!

Hi Jason,

Have you tried connecting a wireless mouse to your tablet? It might make it easier to select elements and options in your Post and Page Builder.

I’d still recommend editing the site on a large Windows or IOS because they just tend to play better with different browser types.

Awesome Patrick,

I’m happy that worked for you. Let us know if there’s anything else we can answer for you!

Hi Jason,

Thanks a lot for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

It would be best to use edit any WordPress site using a laptop or desktop. The controls in your pages editor and customizer often require the screen dimensions to shift in order to display the page builder tools correctly.

If you want the optimal experience attempting to design from a mobile platform will always be problematic.

I hope this helps Jason.

Hi Roger,

Thank you for contacting us, we’re happy to answer any questions you have about working with our WordPress theme Crio!

You are correct in that we will need to use some custom CSS to change how auto-hyphens function for your headings and some links. You should take a look at our article on Working with Fonts in Crio with a troubleshooting section that explains how to remove auto-hyphens from your headings.

I hope that information helps you get your headings behaving as expected Lance and please let us know if you have any other questions!

Hi Arthur,

I’m able to access your site as well on all browsers on my end. Try clearing your browser cache and reloading the site again.

Hi Janet,

Thank you for reaching out, we’re sorry to hear that you wish to remove your BoldGrid Cloud WordPress account. If you ran into issues in its use, then please let us know if there is anything we can do resolve your issue(s).

This forum is for more technical and public facing questions but you can email support@boldgrid.com directly or BoldGrid Premium Support for more assistance on the matter.

I hope this helps!

Hi Candace,

Sorry to hear you’re still having trouble. I’m not sure why you were being redirected to dar.org but I’m not getting this as click around on your site.

The site-tite and site-logo that you see under your primary menu have the same hyperlink so if you need to redirect your logo’s URL then the snippet we sent you should suffice.

If it’s something else can you please send us a screenshot of the icon you want to redirect?

Hi Anelise,

Thank you for reaching out with your BoldGrid Cloud WordPress questions.

I know sometimes the install will time out shortly after it’s created. You may have attempted to access the site before the SSL was properly integrated and that URL was cached into your browser.

Can you try opening your staging site URL in an incognito browser to see if it allows you to access it that way?

I hope this helps!

Hi CH,

Thank so much for reaching out and I’m sorry to hear you’re having trouble logging in to your account. You can follow this link to reset your BoldGrid Central account password to set a new password and regain access to your account.

I hope this helps!