Brandon C

Hi Jason,

Thanks a lot for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

It would be best to use edit any WordPress site using a laptop or desktop. The controls in your pages editor and customizer often require the screen dimensions to shift in order to display the page builder tools correctly.

If you want the optimal experience attempting to design from a mobile platform will always be problematic.

I hope this helps Jason.

Hi Roger,

Thank you for contacting us, we’re happy to answer any questions you have about working with our WordPress theme Crio!

You are correct in that we will need to use some custom CSS to change how auto-hyphens function for your headings and some links. You should take a look at our article on Working with Fonts in Crio with a troubleshooting section that explains how to remove auto-hyphens from your headings.

I hope that information helps you get your headings behaving as expected Lance and please let us know if you have any other questions!

Hi Arthur,

I’m able to access your site as well on all browsers on my end. Try clearing your browser cache and reloading the site again.

Hi Janet,

Thank you for reaching out, we’re sorry to hear that you wish to remove your BoldGrid Cloud WordPress account. If you ran into issues in its use, then please let us know if there is anything we can do resolve your issue(s).

This forum is for more technical and public facing questions but you can email support@boldgrid.com directly or BoldGrid Premium Support for more assistance on the matter.

I hope this helps!

Hi Candace,

Sorry to hear you’re still having trouble. I’m not sure why you were being redirected to dar.org but I’m not getting this as click around on your site.

The site-tite and site-logo that you see under your primary menu have the same hyperlink so if you need to redirect your logo’s URL then the snippet we sent you should suffice.

If it’s something else can you please send us a screenshot of the icon you want to redirect?

Hi Anelise,

Thank you for reaching out with your BoldGrid Cloud WordPress questions.

I know sometimes the install will time out shortly after it’s created. You may have attempted to access the site before the SSL was properly integrated and that URL was cached into your browser.

Can you try opening your staging site URL in an incognito browser to see if it allows you to access it that way?

I hope this helps!

Hi CH,

Thank so much for reaching out and I’m sorry to hear you’re having trouble logging in to your account. You can follow this link to reset your BoldGrid Central account password to set a new password and regain access to your account.

I hope this helps!

Hi Patrick,

Thanks for reaching out in regards to obtaining your BoldGrid Premium Connect Key. I see that you’re hosting with our premium partner Dreamhost! They have a guide that should help you install your premium connect key through your Dreamhost dashboard.

If you have trouble with the guide DreamHost support can assist with this also.

I hope this helps! Let us know if there’s anything else that we can answer for you.

Hi Amina,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

The issue with your gallery could stem from image alignment and/or padding/margin needing to be adjusted. I tried inspecting your site at the URL you linked in the thread but received a “Page could not be reached” error.

If you can link us to your gallery page we can take a look and give you our best suggestions on how to resolve this issue.

We look forward to hearing from you!

That’s great to hear Bob! We’re always here to help.

Hi Thomas,

I’m sorry to hear your unable to publish/update post in BoldGrid Post and Page Builder.

Can you ensure that all plugins as well as WordPress core and your Crio Pro WordPress theme are all up to date?

You should also try deactivating all plugins with the exception of BoldGrid related ones and see if it allows you to publish a post after doing so. If that works you know you have a problematic plugin. Activate each of your remaining plugins one by one until you can reproduce the error.

I hope this helps! Please let us know if you have any other questions for us.

Hi Mark,

I apologize for the delay as well, I’m sorry to hear you’re still having trouble with this.

I suspect your issue has a lot to do with the actual image size, if you inspect it here https://www.snowcamping.org/wp-content/uploads/2022/10/P23_2978.jpg you can see the image only has a height of 551px which is causing trouble with the larger screen sizes.

Try adding this media query to your Custom CSS/JS editor. This should stretched the height of the image on larger screen sizes:

@media only screen and (max-width: 600px) {
  #main-wrapper.full-width .main .entry-content .boldgrid-section {
    height: 1200px !important;
  }
}

Also yes, you can control the output of elements based on device screen size using the Responsive Utilities in BoldGrid Post and Page Builder.

.

The responsive utilities allows you to hide or display elements according to device size.

Hi Justin,

Thanks for reaching out with your Crio Pro WordPress theme questions.

Your Crio theme uses the BoldGrid Post and Page Builder plugin to handle making edits to your post and pages. As long as you’re logged in to change images or text you just need to click the “Edit” page/post option at the top of any page.

Once you’re inside of the page editor click the image you want to change and click the “media icon” to change the image. But sure to update the page after making your changes.

We have a guide on working with images in the Post and Page Builder that you should help outline this process for you.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Don,

Thanks for reaching out and special thanks for hosting with our premium partner InMotion Hosting and using Crio Pro WordPress theme!

You are correct in thinking that you would need to setup WooCommerce and add the Elavon Converge Payment Gateway extension in order to process payments this way on your WordPress site. Your Crio theme and BoldGrid have very little to do with this setup process. Crio comes out of the box with all the necessary templates needed for WooCommerce to function properly.

I would definitely review the WooCommerce Elavon Converge documentation and reach out to WooCommerce directly if you need assistance with setting up your payment processors.

I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.

Thank you Marcel,

Moving down the error log. It looks like the pcntl_async_signals method is not enabled in the version of PHP currently running on your web server and enabling it should get rid of the error message. You might need to reach out to your hosting provider to see if that is something that they can handle for you.

Hopefully making that configuration change gets the backup schedule working again and let us know if there is anything else that we can do to help!

Hi Nasir,

I’m sorry to hear you’re having trouble accessing your Cloud WordPress website. I see one cloud instance attached to your email address that does have content associated with it https://demo2.cloudwp.dev/trial-u3v34951/.

Are you able to access the website directly from the Cloud WordPress section of your BoldGrid Central account?

Hi Marcel,

Thanks so much for reaching out. I’m sorry to hear that you’re having problems creating backup with Total Upkeep but lets see if we can help you out.

It looks like this your WordPress SEO plugin could be causing some issues with your backup.

[type] => 8192
    [message] => Constant FILTER_SANITIZE_STRING is deprecated
    [file] => /www/wp-content/plugins/wordpress-seo/src/conditionals/third-party/elementor-edit-conditional.php
    [line] => 28

Try deactivating that plugin then reattempting your backup.

If that doesn’t work try changing the compressor type used for generating backup files. In most cases changing the Backup Compressor settings to use System Zip allowed most users to get backups working correctly.

Please let us know if the problem persists after switching to System Zip or if you have any other questions for us, we are always happy to help!

Hi Beth,

Sorry to hear you’re still getting the error after resetting your permalinks the next step is to replace your.htaccess file with default code.

You need to access your .htaccess file (your web host InMotionHosting can help with this), paste the following code and save.

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

Please let us know if this helps to resolve your 404.

Hi Beth,

Thanks so much for reaching out and thank you using BoldGrid Post and Page Builder! I’m sorry to here you’re experiencing this issue in your Swifty WordPress theme.

I inspected your page and I see the 404 page here. I think you might need to refresh your permalinks in order to resolve this.

To Refresh Permalinks through your Dashboard

• Login to your website’s administrator Dashboard.
• Navigate to Settings > Permalinks.
• Click Save Changes.

After we get this issue resolved we can shift our focus to your Site Title positioning.

I hope this helps! We look forward to assisting you further with everything.

Hi Brandon!

Thanks for reaching out but I’m sorry to hear you’re having some issues moving your Crio Pro WordPress theme to a staging environment.

Are you having trouble deploying the staging site itself or is this just an error showing in the console?

We look forward to hearing from you!