Brandon C

Hi Jim,

Thanks for reaching out with your Crio Pro WordPress theme questions.

I’m sorry to hear you’re having a bit of trouble with your featured images. If I’m understanding you correctly, you should be able to implement this in your single post content with a custom block.

We created a custom block for you that is similar to the formatting on your Post list pages. Try copy/pasting the HTML into the “Text” editor of your Post and Page Builder.

I hope this helps! Please let us know if you were looking for something else.

Thanks Nate,

I inspected the page in the console and this Mixed Content error stood out to me:

Mixed Content: The page at 'https://cubbywhole.com/podcast-2/' was loaded over HTTPS, but requested an insecure element 'http://cubbywhole.com/wp-content/uploads/2022/05/Untitled_Artwork-5-scaled.jpg'. This request was automatically upgraded to HTTPS, For more information see https://blog.chromium.org/2019/10/no-more-mixed-messages-about-https.html
cubbywhole.com/:200 Mixed Content: The page at 'https://cubbywhole.com/podcast-2/' was loaded over HTTPS, but requested an insecure element 'http://cubbywhole.com/wp-content/uploads/2020/08/Untitled_Artwork-3-scaled.jpg'. This request was automatically upgraded to HTTPS, For more information see https://blog.chromium.org/2019/10/no-more-mixed-messages-about-https.html

Try forcing https with a plugin like Really Simple SSL to see if that allows your slider render properly.

I hope this helps! Don’t hesitate to reach back out if you need further assistance.

Hi Marinus,

Thank you for reaching out, I’m sorry to hear you’re experiencing this issue after updating BoldGrid Post and Page Builder for WordPress.

I have a theory, as a test can you temporarily disable the Popup Maker plugin you use for your initial verification. I think something in the JavaScript is causing the page not to load properly.

I also suggest refreshing your permalinks and clearing any cache you have associated with your website (including browser cache and any server side caching agents).

I hope this helps. We’re here to answer all your questions so don’t hesitate to reach back out.

Thanks Erick,

If they can receive mail at the email address they used to reach out in their original thread they can reset their BoldGrid Central password here.

Otherwise, I’d advise you to reach out to support@boldgrid.com directly via email for further assistance. This forum is public facing and mainly for technical issues.

I hope you are able to get this resolved quickly!

Hi Tobin,

Thanks for reaching out and I’m sorry to hear you experienced a site hack. This forum is for for more technical issues so I’d advise you to reach our to support@boldgrid.com directly via email for further assistance.

Be sure to include your account email address and domain name. You can also try resetting your BoldGrid Central account password and contacting premium support directly from there.

I hope this helps!

Hi Camille,

I’m sorry you’re experiencing this issue after your BoldGrid Post and Page Builder update.

You mentioned you first noticed this error after your most recent Post and Page Builder update. Is your WordPress core, as well as your theme up to date as well? It could be a version conflict of some sort preventing this.

Could you send us a link to your website here in the thread? We’d like to take a look at your site structure using our browser tools to see if anything stands out.

I hope this helps. We look forward to hearing from you if you need further assistance!

Hi Mark,

I think you might be right about the footer stub, try using some custom CSS to clear that up Customize > Appearance > CSS/JS Editor:

#colophon.site-footer {
    display: none !important;
}

I added this bit of CSS and it looks like it cleared up both issues on my end. Can you let us know how this works for you?

Hi Nate,

Thanks a lot for reaching out with your BoldGrid Post and Page Builder questions.

Can you give us some details on your slider popup issue so that we can inspect it and hopefully come up with a quick solution?

We look forward to hearing from you.

Hi Mark,

Thanks for reaching out with your Crio Pro WordPress theme questions. I’m sorry to hear you’re having some trouble with your custom header.

It looks the structure and everything is intact but you just need to make a few tweaks to get it functioning the way you want. Do you mind sending us the code from your custom header so we can inspect and modify it for you? We can send you back clean code and explain how we made the adjustments.

In order to do this you need to open your custom header in the page editor and switch to the “Text” editor, copy all the code you see there and paste it back here in the forum.

We look forward to hearing from you!

Hi Don,

Thanks for reaching out and I’m sorry to hear you’re experiencing issues within your Crio Pro WordPress theme.

It looks like you may have a corrupt permalink structure. The first thing you want to do is try refreshing your permalinks. This is an easy task you just need to navigate to Settings > Permalinks Select an alternate permalink structure and click “Save Changes”.

Once you do this, you need to select a “standard setting” again and save changes.

.

If you still get the error after resetting your permalinks the next step is to replace with default code, in the .htaccess file.

You need to access your .htaccess file (your web host can help with this) paste the following code and save.

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

I hope this helps Don. Please let us know if you need further assistance with this.

Hi Andy,

Thanks for reaching out, I don’t see that you’re using any of our products such as Crio Pro WordPress theme or BoldGrid Post and Page Builder for WordPress on your site.

I know with our products this functionality is built directly into the Post and Page Builder plugin. It looks like your using the Astra WordPress theme with Elementor as a page builder.

You may want to contact your theme developer in this case for more help on the matter.

I hope this helps!

Most certainly welcome Diego! Please don’t hesitate to reach back out if you run into anymore trouble.

Hi Cindy,

Thanks for reaching out with your Total Upkeep questions. I’m sorry to hear you’re having some issues completing your backup. Does the backup give you an error right away or does it time out for while?

It could possibly be an AJAX Error, a type of JavaScript error. It’s possible that might be caused by a security plugin preventing Total Upkeep’s admin-ajax requests from going through. If you’re using a security plugin, try temporarily deactivating it, run another backup, and see if it’s able to complete.

If that works, let us know which plugin you deactivated so we can try to recreate the error on our end and get it fixed.

If that still doesn’t work, we might be able to get some more information from your browser’s error console. Check out this video where Total Upkeep’s lead developer Brad shows you how to troubleshoot an AJAX error.

I hope this helps!

Hi Angela,

Thank you for reaching out with your Crio Pro WordPress theme questions.

Sorry to hear you’re having trouble with a third-party form builder plugin. Could you please send us a link to one of your pages where this form is present so that we can take a look at the issue directly?

We look forward to hearing from you.

Hi Michael,

Thanks for reaching out and thank you for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

With Crio and Post and Page Builder you have the ability to use the built in responsive controls to design separate blocks based on device screen size.

The responsive Crio controls are located in your WordPress Customizer. For example you can control the responsive font size of your Header Text in the Crio Customizer by navigating from your WordPress dashboard to Customize > Appearance > Design > Site Title and you can set a Responsive Font Size which will only display on smaller devices.

You can also do something very similar with Post and Page Builder Post and Page Builder. When editing your page and select a block and click the hamburger menu, then Advanced Controls and you’ll see the responsive options there as well.

We have a guide that explains how to do this in detail.

I hope this helps. Please let us know if you have any other questions for us.

Hi Paula,

Thank you for reaching out and thank you for hosting with our premium partner InMotion Hosting. If you are an InMotion customer you should have everything you need to setup Crio Pro WordPress theme! and our BoldGrid products directly through your web hosting dashboard.

If you purchased Crio by mistake you can visit the BoldGrid Premium Support section in your BoldGrid Central dashboard and reach out to our Premium Support Channel so they can take your information the private forum and process your refund.

You can access your BoldGrid Central account using the same email address and password combo that you would use to log in to your InMotion Hosting account.

I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.

Hi Tyrone,

It looks like you purchased a BoldGrid Connect key at some point for Crio Super Theme.

You’d need to contact our premium support to obtain a refund at https://www.boldgrid.com/central/account/help. If you don’t remember your password you can use the same email addressed you attached in the forum to reset it.

I hope this helps. Please let us know if you have any other questions.

Hi David,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

I’m sorry to hear you’re having trouble with the page editor. Do yo have any updates that need to be performed within your theme or WordPress core?

I’m thinking it could also be that your preferred page editor was switched somehow and is not reflecting the Post and Page Builder Functions and controls. If that’s the case this guide should help you reconfigure Post and Page Builder as your preferred editor.

I’m interested to see your page builder UI. Can you send us a screenshot using ImgBB so that we can get a visual of some of the issues you’re experiencing?

We look forward to hearing from you.

Thanks Nick

I’m sorry to hear about your Total Upkeep backups failing, we’ll be happy to help out. Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.

Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

We look forward to hearing from you.

Thanks Nick,

I think the first thing you should do is make sure that all your plugins as well as WordPress Core is up to date. Then you need to test and see if you have a problematic plugin.

You can you do this by navigating to your plugin dashboard and deactivating all of your plugins with the exception of BoldGrid related ones to see if the error goes away. If it does, try activating each remaining plugin one by one until you see the error again.

This will reveal the plugin causing the issues. At the point you make a decision as to how you would like to proceed.

I hope this helps. We look forward to hearing from you!