Brandon C

Hi Mark,

I apologize for the delay as well, I’m sorry to hear you’re still having trouble with this.

I suspect your issue has a lot to do with the actual image size, if you inspect it here https://www.snowcamping.org/wp-content/uploads/2022/10/P23_2978.jpg you can see the image only has a height of 551px which is causing trouble with the larger screen sizes.

Try adding this media query to your Custom CSS/JS editor. This should stretched the height of the image on larger screen sizes:

@media only screen and (max-width: 600px) {
  #main-wrapper.full-width .main .entry-content .boldgrid-section {
    height: 1200px !important;
  }
}

Also yes, you can control the output of elements based on device screen size using the Responsive Utilities in BoldGrid Post and Page Builder.

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The responsive utilities allows you to hide or display elements according to device size.

Hi Justin,

Thanks for reaching out with your Crio Pro WordPress theme questions.

Your Crio theme uses the BoldGrid Post and Page Builder plugin to handle making edits to your post and pages. As long as you’re logged in to change images or text you just need to click the “Edit” page/post option at the top of any page.

Once you’re inside of the page editor click the image you want to change and click the “media icon” to change the image. But sure to update the page after making your changes.

We have a guide on working with images in the Post and Page Builder that you should help outline this process for you.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Don,

Thanks for reaching out and special thanks for hosting with our premium partner InMotion Hosting and using Crio Pro WordPress theme!

You are correct in thinking that you would need to setup WooCommerce and add the Elavon Converge Payment Gateway extension in order to process payments this way on your WordPress site. Your Crio theme and BoldGrid have very little to do with this setup process. Crio comes out of the box with all the necessary templates needed for WooCommerce to function properly.

I would definitely review the WooCommerce Elavon Converge documentation and reach out to WooCommerce directly if you need assistance with setting up your payment processors.

I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.

Thank you Marcel,

Moving down the error log. It looks like the pcntl_async_signals method is not enabled in the version of PHP currently running on your web server and enabling it should get rid of the error message. You might need to reach out to your hosting provider to see if that is something that they can handle for you.

Hopefully making that configuration change gets the backup schedule working again and let us know if there is anything else that we can do to help!

Hi Nasir,

I’m sorry to hear you’re having trouble accessing your Cloud WordPress website. I see one cloud instance attached to your email address that does have content associated with it https://demo2.cloudwp.dev/trial-u3v34951/.

Are you able to access the website directly from the Cloud WordPress section of your BoldGrid Central account?

Hi Marcel,

Thanks so much for reaching out. I’m sorry to hear that you’re having problems creating backup with Total Upkeep but lets see if we can help you out.

It looks like this your WordPress SEO plugin could be causing some issues with your backup.

[type] => 8192
    [message] => Constant FILTER_SANITIZE_STRING is deprecated
    [file] => /www/wp-content/plugins/wordpress-seo/src/conditionals/third-party/elementor-edit-conditional.php
    [line] => 28

Try deactivating that plugin then reattempting your backup.

If that doesn’t work try changing the compressor type used for generating backup files. In most cases changing the Backup Compressor settings to use System Zip allowed most users to get backups working correctly.

Please let us know if the problem persists after switching to System Zip or if you have any other questions for us, we are always happy to help!

Hi Beth,

Sorry to hear you’re still getting the error after resetting your permalinks the next step is to replace your.htaccess file with default code.

You need to access your .htaccess file (your web host InMotionHosting can help with this), paste the following code and save.

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

Please let us know if this helps to resolve your 404.

Hi Beth,

Thanks so much for reaching out and thank you using BoldGrid Post and Page Builder! I’m sorry to here you’re experiencing this issue in your Swifty WordPress theme.

I inspected your page and I see the 404 page here. I think you might need to refresh your permalinks in order to resolve this.

To Refresh Permalinks through your Dashboard

• Login to your website’s administrator Dashboard.
• Navigate to Settings > Permalinks.
• Click Save Changes.

After we get this issue resolved we can shift our focus to your Site Title positioning.

I hope this helps! We look forward to assisting you further with everything.

Hi Brandon!

Thanks for reaching out but I’m sorry to hear you’re having some issues moving your Crio Pro WordPress theme to a staging environment.

Are you having trouble deploying the staging site itself or is this just an error showing in the console?

We look forward to hearing from you!

Hi Jim,

Thanks for reaching out and thank for hosting with our premium partner DreamHost!

With your DreamHost membership you automatically qualify for BoldGrid premium support and a BoldGrid Central account.

Follow this guide and use the same login that you use to log in to your DreamHost account to log into BoldGrid Central and click the question mark icon in the top right corner to access Premium Support.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Marinus,

Happy you were able to find the problematic plugin. Jetpack has been known to defer certain scripts and cause issues after plugin updates.

Please let us know if there’s anything else we can help with.

Hi Nicole,

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions.

So essentially the “Publish” and “Update” buttons are exactly the same thing. You will see the option to “Publish” the first time that you publish a new page and any edits after that would be considered “Updates”.

I think if you’re not seeing your changes you may have a caching issue preventing it from displaying correctly. Try clearing any cache associated with your website (including browser cache and any server-side caching agents you may be running.

A good way to test to see if your updates are being published correctly is to view the page in an incognito browser. If you can see the new changes there then you know that your older edits are just being cached into the page.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Eric,

Thanks for reaching out I’m happy to answer your questions! In order for your client to log into their BoldGrid Central account they simply need to reset their BoldGrid Central password.

Once you guys regain access to your BoldGrid Central account you’ll be able to re-download all of your BoldGrid related plugins and themes and view your license keys.

I hope this helps.

I’m sorry to hear you dealing with this issue after an update Nate. Could you link us to the episodes section of your website so that we can take a look?

Also are you using a specific plugin to create your slider functionality?

Hi Don,

I’m sorry to hear that didn’t work for you. You might want to try setting your permalinks back to their original settings as they seem to be corrupted somehow.

You can also contact your web host for help wiping your WordPress instance through cPanel and starting from scratch. If you have little content on your site this is always an option. One thing I would suggest is using a plugin like Total Upkeep to backup your website files and database so that you always have something to revert back to if problems like this arise in the future.

Please let us know if there’s anything else that we can answer for you.

My apologies Mark,

So you’re actually using one of the pre-set header templates in the Customize > Design > Header control section. There’s no way to actually view the code directly using this method but some custom CSS and browser editor tools can get you close to where you want to be.

I initially thought you were using a custom Crio header that you designed using Crio’s Custom Header buiilder. The custom header builder functions in the same way as the BoldGrid Post and Page Builder plugin giving you a drag and drop editor where you can also edit HTML.

You may actually be able to recreate your design using the custom header builder in a way that better suites your vision. We have a guide and video on how to incorporate custom page headers in Crio.

Take a look and let us know what you think, we look forward to hearing from you!

Hi Mark,

Thank you for reaching out with your BoldGrid Post and Page Builder for WordPress questions!

I inspected your page and it looks like you may have already found a solution for this issue but one way I always accomplish vertical adjustments is by using the section drag handles in Post and Page Builder:

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Please let us know if you need further assistance with this Mark!

Hi Tim,

If you are using a custom header it’s more than likely the “Padding” control of either the “Row” or the “Section” that contains the header.

You would need to select the correct element and adjust the padding from the advanced controls section. We have a guide on working with How to use Post and Page builder. I think you would benefit from reviewing the Content Organization section to gain a better understanding of how to manipulate BoldGrid block content.

For your second question I checked your hamburger menu on my end and was able to select the drop-down navigation. Can you try clearing any cache associated with your website (including any browser cache and server side caching agents) and refreshing to see if it solves the problem on your end.

I hope this helps Tim! Let us know if there’s anything else that we can answer for you.

Hi Tim,

Thanks for reaching out with your Crio Pro WordPress theme questions! Sorry to see you’re having a bit of trouble with your custom header but it looks like you have a bit of padding added on both sides.

One way to tackle this is with some custom CSS, navigate to Appearance > Customize > CSS/JS Editor and add this bit of CSS:

.site-header header {
padding-left: 0em !important;
padding-right: 0em !important;
}

I hope this helps. Don’t hesitate to reach back out if you have any other questions for us.

Hi Mirinka,

I’m sorry to hear you’re having trouble with your Total Upkeep website transfer but let’s see if we can help you out.

Can you copy the error message you’re receiving and post it in the thread here so that we an take a look?

We look forward to hearing you!