Brandon C

Hi Nate,

Thanks a lot for reaching out with your BoldGrid Post and Page Builder questions.

Can you give us some details on your slider popup issue so that we can inspect it and hopefully come up with a quick solution?

We look forward to hearing from you.

Hi Mark,

Thanks for reaching out with your Crio Pro WordPress theme questions. I’m sorry to hear you’re having some trouble with your custom header.

It looks the structure and everything is intact but you just need to make a few tweaks to get it functioning the way you want. Do you mind sending us the code from your custom header so we can inspect and modify it for you? We can send you back clean code and explain how we made the adjustments.

In order to do this you need to open your custom header in the page editor and switch to the “Text” editor, copy all the code you see there and paste it back here in the forum.

We look forward to hearing from you!

Hi Don,

Thanks for reaching out and I’m sorry to hear you’re experiencing issues within your Crio Pro WordPress theme.

It looks like you may have a corrupt permalink structure. The first thing you want to do is try refreshing your permalinks. This is an easy task you just need to navigate to Settings > Permalinks Select an alternate permalink structure and click “Save Changes”.

Once you do this, you need to select a “standard setting” again and save changes.

.

If you still get the error after resetting your permalinks the next step is to replace with default code, in the .htaccess file.

You need to access your .htaccess file (your web host can help with this) paste the following code and save.

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

I hope this helps Don. Please let us know if you need further assistance with this.

Hi Andy,

Thanks for reaching out, I don’t see that you’re using any of our products such as Crio Pro WordPress theme or BoldGrid Post and Page Builder for WordPress on your site.

I know with our products this functionality is built directly into the Post and Page Builder plugin. It looks like your using the Astra WordPress theme with Elementor as a page builder.

You may want to contact your theme developer in this case for more help on the matter.

I hope this helps!

Most certainly welcome Diego! Please don’t hesitate to reach back out if you run into anymore trouble.

Hi Cindy,

Thanks for reaching out with your Total Upkeep questions. I’m sorry to hear you’re having some issues completing your backup. Does the backup give you an error right away or does it time out for while?

It could possibly be an AJAX Error, a type of JavaScript error. It’s possible that might be caused by a security plugin preventing Total Upkeep’s admin-ajax requests from going through. If you’re using a security plugin, try temporarily deactivating it, run another backup, and see if it’s able to complete.

If that works, let us know which plugin you deactivated so we can try to recreate the error on our end and get it fixed.

If that still doesn’t work, we might be able to get some more information from your browser’s error console. Check out this video where Total Upkeep’s lead developer Brad shows you how to troubleshoot an AJAX error.

I hope this helps!

Hi Angela,

Thank you for reaching out with your Crio Pro WordPress theme questions.

Sorry to hear you’re having trouble with a third-party form builder plugin. Could you please send us a link to one of your pages where this form is present so that we can take a look at the issue directly?

We look forward to hearing from you.

Hi Michael,

Thanks for reaching out and thank you for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

With Crio and Post and Page Builder you have the ability to use the built in responsive controls to design separate blocks based on device screen size.

The responsive Crio controls are located in your WordPress Customizer. For example you can control the responsive font size of your Header Text in the Crio Customizer by navigating from your WordPress dashboard to Customize > Appearance > Design > Site Title and you can set a Responsive Font Size which will only display on smaller devices.

You can also do something very similar with Post and Page Builder Post and Page Builder. When editing your page and select a block and click the hamburger menu, then Advanced Controls and you’ll see the responsive options there as well.

We have a guide that explains how to do this in detail.

I hope this helps. Please let us know if you have any other questions for us.

Hi Paula,

Thank you for reaching out and thank you for hosting with our premium partner InMotion Hosting. If you are an InMotion customer you should have everything you need to setup Crio Pro WordPress theme! and our BoldGrid products directly through your web hosting dashboard.

If you purchased Crio by mistake you can visit the BoldGrid Premium Support section in your BoldGrid Central dashboard and reach out to our Premium Support Channel so they can take your information the private forum and process your refund.

You can access your BoldGrid Central account using the same email address and password combo that you would use to log in to your InMotion Hosting account.

I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.

Hi Tyrone,

It looks like you purchased a BoldGrid Connect key at some point for Crio Super Theme.

You’d need to contact our premium support to obtain a refund at https://www.boldgrid.com/central/account/help. If you don’t remember your password you can use the same email addressed you attached in the forum to reset it.

I hope this helps. Please let us know if you have any other questions.

Hi David,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

I’m sorry to hear you’re having trouble with the page editor. Do yo have any updates that need to be performed within your theme or WordPress core?

I’m thinking it could also be that your preferred page editor was switched somehow and is not reflecting the Post and Page Builder Functions and controls. If that’s the case this guide should help you reconfigure Post and Page Builder as your preferred editor.

I’m interested to see your page builder UI. Can you send us a screenshot using ImgBB so that we can get a visual of some of the issues you’re experiencing?

We look forward to hearing from you.

Thanks Nick

I’m sorry to hear about your Total Upkeep backups failing, we’ll be happy to help out. Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.

Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

We look forward to hearing from you.

Thanks Nick,

I think the first thing you should do is make sure that all your plugins as well as WordPress Core is up to date. Then you need to test and see if you have a problematic plugin.

You can you do this by navigating to your plugin dashboard and deactivating all of your plugins with the exception of BoldGrid related ones to see if the error goes away. If it does, try activating each remaining plugin one by one until you see the error again.

This will reveal the plugin causing the issues. At the point you make a decision as to how you would like to proceed.

I hope this helps. We look forward to hearing from you!

Hi Edward,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

In order to deactivate the “sticky header” menu feature you need to navigate to Appearance<<Design<<Header<<Sticky Header Layout<<Select Layout and switch the “Sticky Header” toggle to “Off”.

I hope this helps. Please reach back out to us if you have any other questions.

That’s great to hear nonetheless Mark!

I’m happy you were able to get this functioning properly. Sometimes the blocks do not generate properly and that’s likely in this case.

Let us know if you see this issue again and we can provide you with some custom CSS that should clear it up.

Thank you! We’re always here to help if you ever have any other questions for us.

Hi Tasha,

Thank you for reaching out and thanks for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

Sorry to hear you’re having some trouble but let’s see if we can help you out. Let’s tackle each concern one by one.

1.) To change the image on your homepage – First make sure your using the BoldGrid Post and Page Builder as your preferred editor.

Then you should navigate to the Pages section of your WordPress dashboard, find your homepage and click Edit. This will take you to your page editor.

The main image you see on your homepage is being generated from your first sections background. You can change the background image of a section by hovering over the section and using the “DropTab” to change the background for whatever section, row, or column that you’re working with.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

2.) Add a map to About page – I think the best way to add a map to your “about” page would be to take advantage of one the automated blocks in BoldGrid Post and Page Builder. In order to do this click the blue “Add Block” button at the top of your page editor.

Change the “Types” drop-down to “Contact” and in your case switch the “Category” to church:

Once you have your map inserted into your page click on it to pull up its controls then click the “Pencil” icon to bring up the “edit options”.

From here you need to select the type of google map you wish to display then search for your location using “Location Search” box in the right sidebar. After you’ve set your options click “Insert into page” and be sure to publish your changes.

3.) I think for #’s 3 and 4 these are both just styling concerns. Can you first visit your “about” page and switch from the “Visual” editor tab to the “Text” editor tab and copy all the code you see there and paste it here in the thread. We will resolve your alignment issue and try explaining in some detail how we did so. We can tackle this in our next set of responses before we move on to your “Events” page.

I hope this helps! We look forward to hearing from you.

Hi Mark,

Thanks for reaching out with your Crio Pro WordPress theme questions.

You were looking in the right place but I don’t think we have a control at the moment to adjust the padding of page title backgrounds. You can however adjust the padding of using some custom CSS.

From your WordPress dashboard choose Appearance > Customize > CSS/JS Editor and add something like this to adjust the padding:

.page-header-wrapper .page-header .featured-imgage-header {
    padding: 2.8rem 15px;
}

For your next question yes it is possible to add a dead link to your sub-menu item. What you should do is add the sub-menu item as a Custom Link and use https://# for the link URL.

Lastly, the types are specific to the Post Type of the page or post they represent so you would actually have to remove the item if you wish to replace it with a different element.

I hope this helps Mark! Let us know if there’s anything else that we can answer for you.

Hi Joe,

Thanks for reaching out with your Crio Pro WordPress theme questions.

The easiest way to accomplish this on your site would probably be to use a plugin like Coming Soon Page & Maintenance Mode.

You can also remove your Crio header and footer with some advance CSS and add your gif to a blank page. Here’s the CSS you’d need to add to your Customizer CSS/JS Editor section:

.site-header, .site-footer {
    display: none;
}

I hope this helps.

Hi Peter,

Thank you for reaching out with your Total Upkeep questions! I’m sorry to hear you were having a bit of trouble but I inspected the URL you linked in the thread and it looks like the website is up and functioning properly.

I’m thinking if it was your first time activating the Total Upkeep plugin it must have taken an automatic backup and caused your site to enter maintenance mode. Normally when this happens the backup will complete in less than 60 seconds and restore access to your website.

Please let us know if you are still experiencing issues with your Total Upkeep plugin we will be happy to take a further look.

Thank you Danielle,

Wow you’re right that’s a huge increase and 11GB is just a large backup regardless so it’s definitely something going on there. It would make sense that the file would be larger with a full backup but 10+ gigs is a bit excessive .

I’m guessing that some of the backups failed and if so the cleanup process didn’t run correctly so there is bloat that needs to be cleaned up within your file structure. We would probably need to run file list analysis to determine what particular file types are present and what can be removed so that the backups complete properly.

I see you we responded to your premium ticket on 09/06/2022 and asked for admin access so that we could log in to your site and try addressing the issue directly. If you could respond to that ticket or start a new premium ticket we will definitely take a look and at the very least give our best suggestions on how to go about resolving the backup failure.

We look forward to assisting you further with this!