Brandon C

Hi Edward,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

In order to deactivate the “sticky header” menu feature you need to navigate to Appearance<<Design<<Header<<Sticky Header Layout<<Select Layout and switch the “Sticky Header” toggle to “Off”.

I hope this helps. Please reach back out to us if you have any other questions.

That’s great to hear nonetheless Mark!

I’m happy you were able to get this functioning properly. Sometimes the blocks do not generate properly and that’s likely in this case.

Let us know if you see this issue again and we can provide you with some custom CSS that should clear it up.

Thank you! We’re always here to help if you ever have any other questions for us.

Hi Tasha,

Thank you for reaching out and thanks for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

Sorry to hear you’re having some trouble but let’s see if we can help you out. Let’s tackle each concern one by one.

1.) To change the image on your homepage – First make sure your using the BoldGrid Post and Page Builder as your preferred editor.

Then you should navigate to the Pages section of your WordPress dashboard, find your homepage and click Edit. This will take you to your page editor.

The main image you see on your homepage is being generated from your first sections background. You can change the background image of a section by hovering over the section and using the “DropTab” to change the background for whatever section, row, or column that you’re working with.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

2.) Add a map to About page – I think the best way to add a map to your “about” page would be to take advantage of one the automated blocks in BoldGrid Post and Page Builder. In order to do this click the blue “Add Block” button at the top of your page editor.

Change the “Types” drop-down to “Contact” and in your case switch the “Category” to church:

Once you have your map inserted into your page click on it to pull up its controls then click the “Pencil” icon to bring up the “edit options”.

From here you need to select the type of google map you wish to display then search for your location using “Location Search” box in the right sidebar. After you’ve set your options click “Insert into page” and be sure to publish your changes.

3.) I think for #’s 3 and 4 these are both just styling concerns. Can you first visit your “about” page and switch from the “Visual” editor tab to the “Text” editor tab and copy all the code you see there and paste it here in the thread. We will resolve your alignment issue and try explaining in some detail how we did so. We can tackle this in our next set of responses before we move on to your “Events” page.

I hope this helps! We look forward to hearing from you.

Hi Mark,

Thanks for reaching out with your Crio Pro WordPress theme questions.

You were looking in the right place but I don’t think we have a control at the moment to adjust the padding of page title backgrounds. You can however adjust the padding of using some custom CSS.

From your WordPress dashboard choose Appearance > Customize > CSS/JS Editor and add something like this to adjust the padding:

.page-header-wrapper .page-header .featured-imgage-header {
    padding: 2.8rem 15px;
}

For your next question yes it is possible to add a dead link to your sub-menu item. What you should do is add the sub-menu item as a Custom Link and use https://# for the link URL.

Lastly, the types are specific to the Post Type of the page or post they represent so you would actually have to remove the item if you wish to replace it with a different element.

I hope this helps Mark! Let us know if there’s anything else that we can answer for you.

Hi Joe,

Thanks for reaching out with your Crio Pro WordPress theme questions.

The easiest way to accomplish this on your site would probably be to use a plugin like Coming Soon Page & Maintenance Mode.

You can also remove your Crio header and footer with some advance CSS and add your gif to a blank page. Here’s the CSS you’d need to add to your Customizer CSS/JS Editor section:

.site-header, .site-footer {
    display: none;
}

I hope this helps.

Hi Peter,

Thank you for reaching out with your Total Upkeep questions! I’m sorry to hear you were having a bit of trouble but I inspected the URL you linked in the thread and it looks like the website is up and functioning properly.

I’m thinking if it was your first time activating the Total Upkeep plugin it must have taken an automatic backup and caused your site to enter maintenance mode. Normally when this happens the backup will complete in less than 60 seconds and restore access to your website.

Please let us know if you are still experiencing issues with your Total Upkeep plugin we will be happy to take a further look.

Thank you Danielle,

Wow you’re right that’s a huge increase and 11GB is just a large backup regardless so it’s definitely something going on there. It would make sense that the file would be larger with a full backup but 10+ gigs is a bit excessive .

I’m guessing that some of the backups failed and if so the cleanup process didn’t run correctly so there is bloat that needs to be cleaned up within your file structure. We would probably need to run file list analysis to determine what particular file types are present and what can be removed so that the backups complete properly.

I see you we responded to your premium ticket on 09/06/2022 and asked for admin access so that we could log in to your site and try addressing the issue directly. If you could respond to that ticket or start a new premium ticket we will definitely take a look and at the very least give our best suggestions on how to go about resolving the backup failure.

We look forward to assisting you further with this!

Hi Neil,

Thanks so much for reaching out with your BoldGrid questions! Unfortunately, we do not offer an affiliate program at this time. Our plans were meant to be used to enhance your WordPress development workflow and you do have the ability to purchase as many licenses as you need and use them in your personal and client projects as you see fit.

I hope this helps. Please let us know if you have any other questions for us.

• This reply was modified 2 years ago by Brandon C.

Hi Alex,

Thanks a lot for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

I’m sorry to hear you’re having trouble displaying your primary menu. Post and Page Builder doesn’t have any control over your menu settings that would be something handled by your GeneratePress Theme.

If you recently switched themes you may need to reconfigure your menu locations but it would be best to reach out to GeneratePress support for direction on how to do so.

I hope this helps!

Hi Roy,

Thanks for reaching out with your Crio Pro WordPress theme questions!

You should be able to change the color of your font by clicking on the text itself to highlight it then select the “T” or “Text” Icon from your editor tools to bring up the text settings.

Once you have those settings up you can click the “Color” control to change your font color then save your changes.

I hope this helps! Please reach back out if you have any other questions for us.

Hi Isable,

This plugins purpose is to actually take the google fonts used on your website and automatically serve them locally. You shouldn’t need the pro version for this functionality. If you visit the Optimize Google Fonts plugins settings you should see Cache Status option under the task manager.

All you need to do is click the “Start Optimization” link to cache your stylesheets into your database and the site should begin to serve them locally.

Hi Thomas,

Thanks for reaching out and for using BoldGrid’s Speed Coach website performance test.

I’m sorry to hear your having problems with Speed Coach. One common issue I always see is, if you’re entering your website address exactly like you did in this question, i.e. www.development.example.com, the reason the test is failing is because there is no DNS for the www. sub-sub-domain.

Instead, enter your website address like so: development.example.com.

I hope this helps. Please let us know if you have any other questions for us.

Hi Thomas,

Thank you for reaching out with your BoldGrid Post and Page Builder for WordPress questions.

I see you have a premium ticket in for this same issue if the steps below do not help to fix the issue we’ve requested temporary access to login to your site and try to directly address the problem on your behalf. You’d just need to respond to your premium thread to continue that process.

“The first thing I would try is to run any available updates on your website to see if that fixes the problem you are experiencing. It could be that there is some kind of incompatibility created by the outdates files and running the updates should correct these issues.

If the updates do not fix the problem, or there are no updates to run, then the error could be generated by a conflict with another plugin on your website. To test for a plugin conflict, temporarily deactivate all non-BoldGrid plugins and then check the page editing tools to see if they load as expected. If the controls start working again, reactivate your other plugins one by one to find out which plugin is responsible for generating the conflict with the Post and Page Builder.”

I hope we can help you to get this resolved quickly Thomas. We look forward to your response in our premium support forum.

Hi Brad,

Thank you for reaching out. I’m sorry for the inconvenience but you should be able to log into premium support using the account email address you used to sign up for our services to cancel your subscription.

This is a public forum and we only handle technical matters here but our premium team will definitely assist you with processing your refund and cancelling your account.

Thank you.

Hi Jason,

Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions.

I think what you need to do here is take advantage of the responsive utilities in Post & Page builder to scale your image for mobile devices using those controls.

You can set the new image to only display on mobile devices and that should resolve your issue.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Fabio,

Thank you for reaching out with your BoldGrid Post and Page Builder questions.

We’ve identified and patched a bug that I think could be related to your issue. Can you uninstall then reinstall and activate Post and Page Builder on your site to see if it resolves your issue?

I hope this helps. Please don’t hesitate to reach back out if you need further assistance with this!

Hi Bruce,

Thanks for reaching out with your Crio Pro WordPress theme questions.

Often times when working with images you want to scale them to fit the dimensions of the element block you’d like to add them to. You can also use the built in editor tools to help fine tune your images.

You may benefit from this guide on working with images in Post and Page Builder. If there’s a specific image you would like us to take a look at please send send us the URL of the page where the image lives and we could take a look at it directly.

I hope this helps!

Hi David,

Thanks for reaching out with your detailed screen capture and thank you for using Crio Pro WordPress theme!

I think you have everything correct with your custom CSS but you might need to add an !important tag to your element like below:

/* for the top menu, reduce padding */
.standard-menu-enabled .sm-clean a,
.standard-menu-enabled .sm-clean a:hover {
	padding: 5px 15px 5px 15px !important;
}

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Thanks Danielle,

It looks like your backup load is timing out most likely because the size of the backup (11.28GB) is huge. This issue could be related to the amount of server resources you have available through your web host.

It could also be Google Drive rejecting the backup because if does not have enough storage room allotted for it. I think Google give you 17GB of cloud space for free so if you’ve exceeded some or their limits you’d need to purchase additional disk space through Google.

Hi Jake,

Thank you for reaching out. If you’re using Total Upkeep then you would have the option to toggle custom files and database tables on or off for backups archives.

You’d just need to choose the “Custom Backup” option from the drop-down provided when creating a new site backup and you’ll have the option to select specific files and folders, as well as database tables to incorporate into your site transfers.

I hope this helps.