Brandon C

Hi Deirdre,

Post and Page builder solely controls the design aspects of the posts and pages within your theme. You may be able to control permalink settings within your theme from the settings < Permalinks section of your WordPress dashboard.

This seems to be a function of your “Political Era” theme and not BoldGrid Post and Page Builder. I’d recommended reaching out to the theme developer directly about this matter.

Hi Marc,

It looks like you have it in the correct place. Could you tell me the exact size of the screen you’re using?

Thanks for the Screenshot Marc. Try navigating to the Custom CSS/JS Editor section of your WordPress Customizer and add this bit of CSS to see if it resolves your issue.

.img-responsive {
    width: 100% !important;
}

I hope this helps!

Hi Maureen,

Thank you so much for reaching out.

I do apologize for the inconvenience. I’ve responded to this matter in a previous ticket. You can take a look here.

Thanks Marc,

Could you use imgbb to send us a screenshot of your current screen size issue. I do apologize I just can’t seem to replicate the issue on my end.

It could be that the actual size of the image is just not covering the dimensions of your screen size. Have you tried it on a smaller device screen to see if the issue persist their as well.

I’m thinking if we can verify the issue in your screenshot we can produce some CSS that will stretch the image width to fill any screen size.

We look forward to assisting you further with this.

Hi Cheryl,

Thank you for reaching out with your Crio Pro WordPress theme questions.

Yes, it is possible to display your featured images along with your post excerpts on your homepage. If you edit the page and hover over your “Post List” block component then select the pencil to edit you’ll see the layout options towards the bottom of the customizer. You want to make sure the “Post Image” box is checked.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Thanks Grant,

How exactly did you create your site footer? It’s possible you’re displaying a static footer at the bottom of your page content while also pulling in a Custom Footer template design. You should be able to confirm if that functionality is enabled in your customizer settings Customize<Design<Footer<Footer Templates.

I hope this helps Grant!

Hi Andrea,

I think this may be similar to your other Total Upkeep Premium issue. If you haven’t already could you try the link in a incognito browser as well?

I hope this helps!

Hi Grant,

Thanks for reaching out with your Crio Pro WordPress theme questions.

I tried inspecting your website but it looks like you’re in maintenance mode. If you don’t mind removing maintenance mode temporarily we can have a look get right back to you with our best suggestions on how to resolve.

We look forward to assisting you further with this!

Hi Sherry,

I’m happy to know that you were able to gain some insight from my response! For that text option I’m sorry I should have been more clear. You can drag your cursor over the text to highlight it just as you would on a normal word document.

Then use the editor tools (shown below) to center the title on page.

Now let’s move on to your gallery settings. If you edit the page and hover over the block that contains your gallery you should see a “pencil” icon appear. Click into that icon to open the “gallery settings” and in the left had column you’ll see settings for number of “columns” as well as a size setting with multiple options “thumbnail” being the smallest.

I hope this helps Sherry! We’re happy to assist you further with this if necessary.

Awesome Ksenia!

I’m happy you were able to get this resolved. Please don’t hesitate to reach back out if you have any other questions for us in the future!

Hi Praneethraj,

Thanks for reaching out with your Total Upkeep backups and migrations questions.

I’ll try as best I can to give you a detailed breakdown of your questions but I do want to you know that while it seems like security is your primary concern, that is not really what total upkeep is designed for.

Total Upkeep makes backups and helps with update management, but there’s no scanning for malicious files or real time threat prevention measures.

1) Do your plugin find/identify malicious and misconfigured or wordpress files infected with javascript (eval() obfuscated codes) by injection attack target. such as htaccess, index.php.

No, our plugin does not assist or detect security vulnerabilities such as malicious and misconfigured or wordpress files infected with malware.

2) Are there real time detection and prevention methods ?

No again Total Upkeep’s specific focus is file backup and site migrations.

3) Will your plugin only change / replace the affected file from backup without downtime of the website?

Since the plugin cannot detect infected files, there wouldn’t be a way for it to automatically replace it.

4) Will your plugin keep a backup of the infected file for the user/company team to investigate ?

You can setup manual backups and well as automated backups with Total Upkeep and store them on your web server. If you happen to take a backup where infected files are present then yes, it will be stored on your web server.

5) Does your plugin detect file permission changes and rewrite it with necessary one / take necessary actions?

As far as I know file permissions are set at the server level

6) What is the restore time taken to get the website live back to normal and working?

The restore time depends on the backup size and available web server resources but most restorations finish in less than a minute In my experience.

7) what are the terms of no downtime policy if available? Will it work normally? or cache images?

I’m not exactly sure of the downtime policy you’re referring to, normally that would be something you’d need to speak with your web hosting provider about. They may be able to assist in the matter.

8) If there is no downtime option? Then how does it work, what is the guarantee we rely on? is it a hot,warm or cold backup downtime manager?

I apologize, I’m not familiar with hot, warm, or could backup downtime managers. Maybe you could elaborate on this.

9) Does it run cron jobs? what is the resource load it consumes for that instance?

Total Upkeep allows you to schedule backups with cron jobs, and it uses either crontab (system cron) or WP Cron for managing those schedules.

There is another cron that Total Upkeep creates automatically that runs every 5 minutes. That cron checks for backup files that need to be uploaded to third party storage locations and uploads them, but it only does so for scheduled backups. Manual backups are never uploaded automatically, at least not currently.

If you’re looking for a security solution you might want to try Wordfence Security plugin or even the All in One plugin suite (now Team Updraft) as these may better fit your needs.

I hope this helps. Please let us know if you have any other questions for us.

• This reply was modified 2 years, 2 months ago by Brandon C.

Hi Yves,

Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions. I’m sorry to hear you’re having a bit of trouble but let’s see if we can help you out!

I tried inspecting the first URL but it seems to be generating an error of some sort. I was, however able to review the second URL and my major suggestion here is, if you’re planning on using the Post and Page Builder as your primary page builder you should consider switching to a BoldGrid theme such as Crio Pro WordPress theme for compatibility purposes.

Crio comes out of the box with over 400 fully featured customizable options. I see you don’t have much content on the second URL now so if you were to make this change I think now would be the best time.

Hi Ksenia,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you’re having some issues but lets see if we can help you out!

I inspected your website and I see there’s a err_connection_reset error which is normally specifically tied to Google Chrome browsers. Here’s a guide from Kinsta on how to resolve the issue.

As far as your page edits not displaying properly you may want to try clearing any cache associated with your website (including browser cache and any server side cache), and then reload your homepage to see if it reflects you changes.

I hope this helps. Please let us know if you have any other questions for us.

Hi Tim,

Thanks a lot for reaching out and thank you for hosting with our premium partner DreamHost! You should be able to access your BoldGrid Central account to locate your access keys.

You’d just need to visit the site and use your DreamHost username and password to login, then navigate to the “connect keys” section where you should see all of your connect keys.

I hope this helps! Please let us know if you have any other questions for us.

Thank you Q,

Did you also try switching your preferred editor? It’s possible it was changed back to the classic WordPress editor at some point. The guide linked above will explain how to switch your preferred page/post editor back to the BoldGrid Post and Page Builder.

I hope this helps Q!

Hi Phyllis,

Thanks so much for reaching out and thank you for using Monument theme with BoldGrid Post and Page Builder for WordPress!

I think you may have done everything correctly but you do need to place your child theme inside of a .zip file before attempting to upload to your site.

You can also try using a free WordPress child theme generator to accomplish your task. I hope this helps!

Hi Gary,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

I definitely understand your need for a simple quoting system for sons new business! We actually have our own form builder plugin “WeForms” that integrates seamlessly with Post and Page Builder. You wouldn’t need to upgrade to premium setup a simple form to use for quotes.

Just set up your form and WeForms will add a new “block component” to your page builder to allow you to easily add it to any page.

I hope this helps Gary! Please let us know if there’s anything else that we can answer for you.

Hi Mark!

Thanks for reaching out with your Crio Pro WordPress theme questions!

You should be able to do this without using custom CSS. If you navigate to your WordPress Customize section Customize < Design < Footer < Layout you should see the option there to uncheck the “Attribution” box.

I hope this helps! Don’t hesitate to reach back out if you have any other questions for us.

Thanks Taki,

Have you tried creating a new page and adding your content there?