Brandon C

Hi Diego,

Thanks a lot for reaching out and I’m sorry to hear your having trouble with your BoldGrid Cloud WordPress instances.

Can you review your account please and let us know if you have the ability to deploy new Cloud Instances? When I’ve seen this issue it commonly effects sites that were added with your older subscription. Your available cloud instances will likely show 1/6 sites instead of 1/5 like you actually purchased. If you have a backup of the current Cloud WordPress instance you could try deploying a new instance and uploading the backup.

We can also try accessing your account and addressing the issue directly. You can reach out to Premium Support by clicking the Premium Support link towards the bottom of the BoldGrid Central help page to give us permission to do so.

I hope this helps! We’re right here if you have any other questions for us.

Hi Michael,

Thanks so much for reaching out and thank you for hosting with our premium partner InMotionHosting!

We make WordPress to WordPress transfers really simple with our Total Upkeep backups and migrations plugin. All you need to do is have Total Upkeep installed and activated on both WordPress sites and take a backup of the original website using the plugin which you can then transfer to the new instance.

There a few different ways to complete a transfer with Total Upkeep. The recommended way is to create a magic link and download the backup directly into the destination site.

If, for some reason, you cannot use the Download Link option to transfer your backup from the previous server to the new one then the best way to migrate that backup is to directly upload your backup file to the new location.

The first step is to download the backup from Total Upkeep to your local machine. After downloading the backup, open up the WordPress dashboard for your new website and navigate to Total Upkeep > Backup Archives.

Once you have the Backup Archives opened click the Upload Backup button. You should then see two options to upload your backup, the Download Link option at the top and the File from Local Computer on the bottom. Use the Local file option and select the backup archive file you downloaded previously to upload it to your website. You should now see the Backup listed in your archives on the new website, ready to be restored.

For the second half of your question if you would like to create an exact instance of the website you would need a copy of all files as well as the full database stored locally or on some type of web server.

I hope this helps! Please let us know if you have any other questions for us.

Hi Jennifer,

Thanks so much for reaching out with your BoldGrid Cloud WordPress questions!

If you already have an account with us you shouldn’t need to create a new one in order to upgrade. The option is available through your BoldGrid Central account.

I tried looking up your account info with the URL and Email address you provided in the thread unsuccessfully. Would you perhaps have a different email or website address that you could provide us with to look up your account?

We look forward to hearing from you and assisting you further with this!

Hi Dave,

Thanks for reaching out with you BoldGrid themes and BoldGrid Post and Page Builder for WordPress questions!

I’m sorry to hear you’re having trouble with your Social Menu items opening in a new tab. We would like to inspect your website to see if there are any issues present in the console. Would you mind sending us the URL of the site in question so that we can check it out?

We look forward to hearing from you!

Hi Danielle,

Definitely contact your web host about resource allocation if the problem persist. They should be able to help you increase you server limits or at least clear up enough space to allow your backup to complete.

If you still have trouble don’t hesitate to reach back out with your so that we can review your new backup logs and continue to troubleshoot this issue with you.

Hi Joe,

Thanks for reaching out with your Crio Pro WordPress theme questions.

You may be able to get this functionality by customizing a plugin like WP Members or even BuddyPress to build out a custom dashboard area for your clients.

It does go a bit beyond the scope of the support that we could offer you here but you might be able to find a suitable developer for your task on Freelancer.com or a similar site.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi there Isabel,

Thank you so much for reaching out with your Crio Pro WordPress theme questions.

I definitely understand your need to serve google fonts locally in your website. To do so you can use a plugin like OMGF to serve your font’s locally and become compliant with the imposed guidelines.

Once you have the plugin installed and activated all you need to do is visit the OMGF dashboard and click “Start Optimizing”.

I hope this helps. Please let us know if you have any other questions for us.

Hi Lauren,

Thanks so much for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder questions.

I’m sorry to hear you’re having a bit of trouble but I think it may just be a padding issue. If you don’t mind could you “edit” the page to bring up the Post and Page Builder then switch to from the “Visual” editor to the “Text” editor and copy all the code you see there and paste it here int the forum?

We can inspect it and see if we can fix the problem and send you back clean code to replace what you currently have.

We hope to hear from you soon!

Hi Jan,

I’m happy you Jesse was able to help get your DNS Propagation concern resolved. As far as Google, that is based on Search Engine Optimization. If you have an SEO plugin configured you should give it a few weeks so that web browsers crawlers have a chance to index your site and you should start seeing results in search engines.

There are many ways to improve SEO. This guide from Yoast SEO should help you setup the Yoast SEO plugin for maximum results.

I hope this helps! Please let us know if you have any other questions for us.

You’re most certainly welcome David, we’re always here to help!

Hi Kylie,

Sorry to hear that your login information isn’t updating properly and our team will do everything we can to help!

If the password reset email is not updating your password as expected then there are a few other techniques that you can use to restore access to your dashboard. This guide in our support center demonstrates 5 ways you can reset your WordPress password information and I hope that it will help you get your login fixed.

Some of those techniques require direct modifications to your website’s database as well as using SSH and command line tools, and if you are at all uncomfortable making those changes on your own then you might want to contact your WordPress hosting provider for additional assistance since their support team already has all of the access required to make those changes on your behalf.

Please let us know if you have any other questions for us!

Hi Scott,

Thanks for reaching out with your Total Upkeep Premium questions! I’m sorry to hear you’re having trouble activating your premium license.

Have you already downloaded and installed the Total Upkeep Premium plugin from the “Plugins” dashboard in your BoldGrid Central account?

The Total Upkeep premium is a stand alone plugin that should be activated alongside Total Upkeep in order to enable the premium capabilities.

I hope this helps. Please let us know if you have any other questions.

Hi Marc,

I think it’s as I suspected, the dimensions on your image are 2000px wide so if your monitor is 2650px wide its not actually filling the allotted space even when called at 100%.

You could try replacing your current CSS with .img-responsive { width: 100vw !important; } to see if it forces full width but best solution would probably be resizing the image manually using a free third party software like pixlr.com.

Hi Danielle!

Thanks so much for reaching out and thank you for using Total Upkeep backups and migrations plugin for WordPress!

I’m sorry to hear you’re having trouble with your auto-backup to Google Drive.

We have a guide on troubleshooting this issue that you might find useful.

In summary, can you confirm that (1) in your Total Upkeep settings you do have “Google Drive” checked, and (2) you’re using “Cron” and not “WP Cron”?

When you can confirm the above, it will help us figure out our next troubleshooting steps.

I hope this helps to resolve your issue!

Hi Clint,

Thank you for reaching out with your BoldGrid Post and Page Builder for WordPress!

It’s possible that other plugins you’ve installed have created additional post types and you may have to set them to use the Post and Page Builder as well.

From your WordPress dashboard hover over Post and Page Builder and click “settings“. From this dashboard, make sure that your Pages, Posts, and all Custom Post Types are also set to default to Post and Page Builder.

I hope this helps! Please let us know if you have any other questions for us.

Hi Deirdre,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

Permalinks are native to all WordPress sites. If you click the “Edit Post/Page” link on any page you see the Permalink directly below the Page Title section. You can click to “edit” to modify the permalink and save to update the page.

You’d also want to refresh your permalinks after saving your changes. To do so navigate to your WordPress dashboard settings Settings > Permalinks and simply scroll to the bottom and click “Save”.

I hope this helps. Please let us know if you have any other questions for us.

Hi Carrie,

Thanks for reaching out with your BoldGrid Cloud WordPress questions. I’m sorry to hear you were charged for services you did not purchase.

I was unable to locate a premium license key associated with an account using the email address or website URL you provided in the forum. If you have another email address you can provide I can try looking up the account with that.

This forum is specifically for technical support for our users so you’d need to reach our to our Premium Support channel for further assistance on obtaining a refund and canceling the subscription.

I hope you’re able to get this resolved quickly.

Hi Jae,

Thanks for reaching out with your Total Upkeep premium questions.

Yes, Total Upkeep supports sending remote backups to DreamObjects. The DreamObjects platform was created specifically for Total Upkeep and our premium partner DreamHost, so if you’re a DreamHost customer you should have full access to this service with Total Upkeep Premium.

I hope this helps! Please let us know if you have any other questions for us.

Hi Maureen,

Thank you for reaching out, I do apologize for the delayed response as we were out of office for the weekend. I consulted with our premium team and concluded that this issue is most likely a result of you having a already having a premium access key through our partner InMotion Hosting which already has all of these features included.

When you purchased your new Crio Pro premium key it replaced your original key which holds access to the to all of your other premium features. I see you have a ticket in with premium now and they have the ability to access your account and make changes for you so I’m sure they can clear things up for you.

We look forward to assisting you further with this.

Hi Susan,

Thank you for reaching out with your BoldGrid Cloud WordPress questions. I’m sorry to hear you’re having a bit of trouble but I’m sure we can help you out.

Have you tried removing the current install and redeploying the website? It’s possible that the installation was corrupted somehow.

I tried looking up your email address in our system but it did not produce any information. Do you have a different email address tied to your BoldGrid access key?

We look forward to assisting you further with this!