Brandon C

Hi Hannelore,

Generally speaking, the PCLZIP_ERR_BAD_FORMAT error means that the backup archive was somehow corrupt.

We might be able to determine what went wrong based on the archive log on your main site. Navigate to Total Upkeep > Tools > Logs and look for the log file with a name like archive-XXXXX.log and the timestamp corresponding to when you took the backup.

We’re looking for the last few lines of that log, where you should see a message like Backup complete! or else find some evidence of errors that happened during the backup process. If you can paste those log entries here, we can investigate further and get you all fixed.

Hi Taki,

Thank you for reaching out with your Crio Pro WordPress theme questions!

I took a moment to inspect your website and I see exactly what you mean here. Could you please click to edit this page and switch to your “text” editor and copy all the HTML you see there and paste it into the forum here?

We would like to inspect your code in a testing environment to see if we can get it functioning properly for you.

We look forward to hearing from you!

Hey Sixto,

I definitely understand, building WordPress can be difficult at first but believe me it gets much easier as you learn more.

If you would like to take this approach we have a guide that will show you how to do just that. You will of course need a basic understanding of CSS.

Please let us know if you have any other questions Sixto!

Hi Sixto!

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

The auto-hyphen feature is something that is native to your theme but you can easily change that with some custom CSS. We have a guide on how to change the auto-hyphens function that explains just how to do this

I hope that information helps you get your fonts behaving as expected Sixto! Please let us know if you have any other questions!

Hi Sixto,

When you add a tag of the same name as your previously created tags it will automatically add that post to that particular tags archive.

Hi Lynsay,

We do no have a phone number but we can answer any of your Cloud WordPress questions right here in the forum. That includes questions about Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress!

We look forward to hearing from you!

Thanks Sixto,

If you’re not using a global font you would need to select each paragraph element and add the font properties individually.

You could also create a custom CSS class for your section fonts and add it under the Advanced Controls < Custom CSS Classes setting of the section containing your paragraphs.

Hi Anthony,

Thanks so much for reaching out! Customs Page Headers as well as 400+ other premium features are all included in the Crio Pro WordPress theme!

Just reach back out to us right here if you need help setting up your custom page headers!

Hi Sarjoo,

Thanks a lot for reaching out and thank you for using the BoldGrid Hydra theme with BoldGrid Post and Page Builder for WordPress!

In order to add a new menu link you just need to access your current menu and add the new content to your current main menu structure. Here are the steps:

1. Login to BoldGrid.
2. Click Customize, then Menus.
3. Click the menu you want to add items to, then click the + Add Items button.
4. Choose the type of menu item you want to add, then click the Save & Publish button. Options are Custom Links, Posts, Pages, Categories, or Tags.

I hope this helps! You can follow this link for more information on working with menus in BoldGrid.

Please let us know if you have any other questions for us.

Hi Annie,

Thank you for reaching out and I’m sorry to hear you’re having a bit of trouble but let’s see if we can help you out.

The FTP remote storage settings for our WordPress backup plugin has a field in there titled Folder Name and you can configure a unique folder for each of your websites to use for backup storage. You can locate the FTP storage settings by navigating to Total Upkeep > Settings > Backup Storage in your WordPress dashboard and then click the Configure/Update link next to the FTP/SFTP option. The Folder Name field is just below FTP Username and FTP Password.

The Folder Name option in the FTP settings only allows you to specify a single folder to use for storing backups and unfortunately does not accept inputs for nested folders.

One thing you could try though is creating a separate FTP account for your web server that uses the /backup folder as its home directory and use that account to manage the FTP uploads. That way you will be able to supply site1 in the Folder Name field and ensure that it exists as a subdirectory of the /backup folder in your web server’s file system.

I hope this helps. Please let us know if you have any other questions for us!

Hi John,

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

I’m sorry to hear you’re having a bit of trouble with your WooCommerce button alignment but let’s see if we can help you out.

I inspected your page and the see the “Donate” buttons seem to have a bit of padding shifting them to the left, is that what you’re having trouble with?

We look forward to hearing from you and helping you to resolve this matter.

Hi Sixto!

We certainly don’t mind your questions! I think we can help with this as well.

You can control fonts globally from your Crio Pro WordPress theme customizer.

From your WordPress dashboard navigate to Appearance < Fonts and from this dashboard you’ll have the ability to control your theme fonts globally. This setting will not effect any elements with a specific font applied to it in BoldGrid Post and Page Builder.

I hope this helps Sixto!

Hi Amber,

Thanks so much for reaching out with your Crio Pro WordPress theme questions.

I’m sorry to inform you but hacks more so effect your website at the server level. We specialize in preventative measures but there is very little that we can do once the malware actually attacks your website.

I think the best thing to do in this case is to continue the process with your web host and reach out to a WordPress security specialist if necessary.

If you use our Total Upkeep backups and migrations plugin we can help you restore a backup after your site files are quarantined and rinsed.

I wish we could do more to help out! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Sixto, I’m happy we could help!

For your next question, in order to add a signup form you first need to have a platform like MailChimp setup to collect those subscriptions and send out you’re newsletter.

You can use a plugin like MC4WP: Mailchimp for WordPress to set up forms that allow your site visitors to subscribe to your newsletter directly from your website.

Let us know if there’s anything else we can help with Sixto!

Hi Tomye,

Thanks for reaching out, I’m sorry to hear your having trouble updating your theme.

I inspected the URL you included in the thread and I don’t see that you’re using any of our BoldGrid products such as Crio Pro WordPress theme or BoldGrid Post and Page Builder for WordPress.

You may want to consult with the specific theme developer for more information on how to configure your contact information, it may be as simple as editing your page in the WordPress editor but you also may have specific template files that need to be modified. The theme developer will be able to give you that information.

You can also try asking this question in the WordPress.org Support Forums.

Hi Crystal,

Thanks so much for reaching out and thank you for using the BoldGrid Hifidel theme with BoldGrid Post and Page Builder for WordPress!

Can you please send us the URL to one of your pages where you are using your custom template. We’d like to inspect the page just make sure that it is recognizing the custom post type. It’s possible that your code is correct but WordPress is not is not loading the new post type properly.

You also want to check that your Crio child theme is your active theme and not Crio itself.

We look forward to assisting you further with this!

Hi Ann,

If you can successfully log into your BoldGrid Central account you can disregard the DreamHost reference.

Once you are logged into your BoldGrid Central account and choose the Premium support option you should be taken to this interface:

This form will start a new ticket but it will be with our Premium support team and not the free support.

I hope this helps to sort things out.

Hi Ann,

I’m sorry to hear that you’re still having trouble activating your premium BoldGrid plugins. Since you host with our premium partner DreamHost you have access to our Premium Support Channel.

Please log in in to your BoldGrid Central account using your DreamHost account credentials to access Premium Support. Once you’re logged in click the “question mark” icon, scroll to the bottom of the page, and choose the “BoldGrid Premium Support” option.

With premium you can give us permission to log directly into your site and address the issue directly.

We look forward to assisting you further with this.

Hi Sixto,

Sorry we missed this ticket. I think we may have discussed this issue in a previous correspondence. Are you still experiencing this issue in your Crio Pro WordPress theme?

If you’re still having issues we have a guide that you can follow that should help you speed up you site a bit.

Please don’t hesitate to reach back out if you continue to notice problems with site performance.

Hi Justin,

Thanks for reaching out, I’m sorry to hear you’re having trouble with your Crio Pro WordPress theme installation.

It sounds like you have everything setup correctly with your manual installation. The missing step seems to be installing and activating the Crio Premium plugin itself. Since your one-click install failed your premium plugins we’re likely never installed.

You can log into your BoldGrid Central account using your “DreamHost” (not WordPress) account credentials.

Once you’re logged in you just need to visit the plugins section and download the Crio Premium plugin as well as, the Post and Page Builder Premium plugin and install them on your site.

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.