Brandon C

Hi Thomas,

Thanks for reaching out and for using BoldGrid’s Speed Coach website performance test.

I’m sorry to hear your having problems with Speed Coach. One common issue I always see is, if you’re entering your website address exactly like you did in this question, i.e. www.development.example.com, the reason the test is failing is because there is no DNS for the www. sub-sub-domain.

Instead, enter your website address like so: development.example.com.

I hope this helps. Please let us know if you have any other questions for us.

Hi Thomas,

Thank you for reaching out with your BoldGrid Post and Page Builder for WordPress questions.

I see you have a premium ticket in for this same issue if the steps below do not help to fix the issue we’ve requested temporary access to login to your site and try to directly address the problem on your behalf. You’d just need to respond to your premium thread to continue that process.

“The first thing I would try is to run any available updates on your website to see if that fixes the problem you are experiencing. It could be that there is some kind of incompatibility created by the outdates files and running the updates should correct these issues.

If the updates do not fix the problem, or there are no updates to run, then the error could be generated by a conflict with another plugin on your website. To test for a plugin conflict, temporarily deactivate all non-BoldGrid plugins and then check the page editing tools to see if they load as expected. If the controls start working again, reactivate your other plugins one by one to find out which plugin is responsible for generating the conflict with the Post and Page Builder.”

I hope we can help you to get this resolved quickly Thomas. We look forward to your response in our premium support forum.

Hi Brad,

Thank you for reaching out. I’m sorry for the inconvenience but you should be able to log into premium support using the account email address you used to sign up for our services to cancel your subscription.

This is a public forum and we only handle technical matters here but our premium team will definitely assist you with processing your refund and cancelling your account.

Thank you.

Hi Jason,

Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions.

I think what you need to do here is take advantage of the responsive utilities in Post & Page builder to scale your image for mobile devices using those controls.

You can set the new image to only display on mobile devices and that should resolve your issue.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Fabio,

Thank you for reaching out with your BoldGrid Post and Page Builder questions.

We’ve identified and patched a bug that I think could be related to your issue. Can you uninstall then reinstall and activate Post and Page Builder on your site to see if it resolves your issue?

I hope this helps. Please don’t hesitate to reach back out if you need further assistance with this!

Hi Bruce,

Thanks for reaching out with your Crio Pro WordPress theme questions.

Often times when working with images you want to scale them to fit the dimensions of the element block you’d like to add them to. You can also use the built in editor tools to help fine tune your images.

You may benefit from this guide on working with images in Post and Page Builder. If there’s a specific image you would like us to take a look at please send send us the URL of the page where the image lives and we could take a look at it directly.

I hope this helps!

Hi David,

Thanks for reaching out with your detailed screen capture and thank you for using Crio Pro WordPress theme!

I think you have everything correct with your custom CSS but you might need to add an !important tag to your element like below:

/* for the top menu, reduce padding */
.standard-menu-enabled .sm-clean a,
.standard-menu-enabled .sm-clean a:hover {
	padding: 5px 15px 5px 15px !important;
}

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Thanks Danielle,

It looks like your backup load is timing out most likely because the size of the backup (11.28GB) is huge. This issue could be related to the amount of server resources you have available through your web host.

It could also be Google Drive rejecting the backup because if does not have enough storage room allotted for it. I think Google give you 17GB of cloud space for free so if you’ve exceeded some or their limits you’d need to purchase additional disk space through Google.

Hi Jake,

Thank you for reaching out. If you’re using Total Upkeep then you would have the option to toggle custom files and database tables on or off for backups archives.

You’d just need to choose the “Custom Backup” option from the drop-down provided when creating a new site backup and you’ll have the option to select specific files and folders, as well as database tables to incorporate into your site transfers.

I hope this helps.

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you’re having issues with page speed and overall site performance within your Crio theme. I inspected your website at the URL attached in the forum and also ran it through GTmetrix in order to review the top issues impacting your performance. And it looks like your top issues are the need to setup a CDN (Content Delivery Network) and find a way to eliminate render blocking CSS and JavaScript on your site.

I don’t see that you have any caching configuration setup on your website. You may want to consider running Crio with W3 Total Cache. W3 Total Cache is our official “BoldGrid Caching” plugin and it’s 100% compatible with Crio. Both are maintained in-house by our BoldGrid product team and we can help you choose the best configurations to properly improve your website speed.

Something else to note, GTmetrix is recommending you setup a CDN to help reduce the heavy server payload when serving your site pages. Setting up a CDN like Cloudflare should improve your performance metrics as well.

We have a guide that you can follow that should help you learn more about speeding up your WordPress site.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Deirdre,

Post and Page builder solely controls the design aspects of the posts and pages within your theme. You may be able to control permalink settings within your theme from the settings < Permalinks section of your WordPress dashboard.

This seems to be a function of your “Political Era” theme and not BoldGrid Post and Page Builder. I’d recommended reaching out to the theme developer directly about this matter.

Hi Marc,

It looks like you have it in the correct place. Could you tell me the exact size of the screen you’re using?

Thanks for the Screenshot Marc. Try navigating to the Custom CSS/JS Editor section of your WordPress Customizer and add this bit of CSS to see if it resolves your issue.

.img-responsive {
    width: 100% !important;
}

I hope this helps!

Hi Maureen,

Thank you so much for reaching out.

I do apologize for the inconvenience. I’ve responded to this matter in a previous ticket. You can take a look here.

Thanks Marc,

Could you use imgbb to send us a screenshot of your current screen size issue. I do apologize I just can’t seem to replicate the issue on my end.

It could be that the actual size of the image is just not covering the dimensions of your screen size. Have you tried it on a smaller device screen to see if the issue persist their as well.

I’m thinking if we can verify the issue in your screenshot we can produce some CSS that will stretch the image width to fill any screen size.

We look forward to assisting you further with this.

Hi Cheryl,

Thank you for reaching out with your Crio Pro WordPress theme questions.

Yes, it is possible to display your featured images along with your post excerpts on your homepage. If you edit the page and hover over your “Post List” block component then select the pencil to edit you’ll see the layout options towards the bottom of the customizer. You want to make sure the “Post Image” box is checked.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Thanks Grant,

How exactly did you create your site footer? It’s possible you’re displaying a static footer at the bottom of your page content while also pulling in a Custom Footer template design. You should be able to confirm if that functionality is enabled in your customizer settings Customize<Design<Footer<Footer Templates.

I hope this helps Grant!

Hi Andrea,

I think this may be similar to your other Total Upkeep Premium issue. If you haven’t already could you try the link in a incognito browser as well?

I hope this helps!

Hi Grant,

Thanks for reaching out with your Crio Pro WordPress theme questions.

I tried inspecting your website but it looks like you’re in maintenance mode. If you don’t mind removing maintenance mode temporarily we can have a look get right back to you with our best suggestions on how to resolve.

We look forward to assisting you further with this!

Hi Sherry,

I’m happy to know that you were able to gain some insight from my response! For that text option I’m sorry I should have been more clear. You can drag your cursor over the text to highlight it just as you would on a normal word document.

Then use the editor tools (shown below) to center the title on page.

Now let’s move on to your gallery settings. If you edit the page and hover over the block that contains your gallery you should see a “pencil” icon appear. Click into that icon to open the “gallery settings” and in the left had column you’ll see settings for number of “columns” as well as a size setting with multiple options “thumbnail” being the smallest.

I hope this helps Sherry! We’re happy to assist you further with this if necessary.