Brandon C

Thanks Grant,

How exactly did you create your site footer? It’s possible you’re displaying a static footer at the bottom of your page content while also pulling in a Custom Footer template design. You should be able to confirm if that functionality is enabled in your customizer settings Customize<Design<Footer<Footer Templates.

I hope this helps Grant!

Hi Andrea,

I think this may be similar to your other Total Upkeep Premium issue. If you haven’t already could you try the link in a incognito browser as well?

I hope this helps!

Hi Grant,

Thanks for reaching out with your Crio Pro WordPress theme questions.

I tried inspecting your website but it looks like you’re in maintenance mode. If you don’t mind removing maintenance mode temporarily we can have a look get right back to you with our best suggestions on how to resolve.

We look forward to assisting you further with this!

Hi Sherry,

I’m happy to know that you were able to gain some insight from my response! For that text option I’m sorry I should have been more clear. You can drag your cursor over the text to highlight it just as you would on a normal word document.

Then use the editor tools (shown below) to center the title on page.

Now let’s move on to your gallery settings. If you edit the page and hover over the block that contains your gallery you should see a “pencil” icon appear. Click into that icon to open the “gallery settings” and in the left had column you’ll see settings for number of “columns” as well as a size setting with multiple options “thumbnail” being the smallest.

I hope this helps Sherry! We’re happy to assist you further with this if necessary.

Awesome Ksenia!

I’m happy you were able to get this resolved. Please don’t hesitate to reach back out if you have any other questions for us in the future!

Hi Praneethraj,

Thanks for reaching out with your Total Upkeep backups and migrations questions.

I’ll try as best I can to give you a detailed breakdown of your questions but I do want to you know that while it seems like security is your primary concern, that is not really what total upkeep is designed for.

Total Upkeep makes backups and helps with update management, but there’s no scanning for malicious files or real time threat prevention measures.

1) Do your plugin find/identify malicious and misconfigured or wordpress files infected with javascript (eval() obfuscated codes) by injection attack target. such as htaccess, index.php.

No, our plugin does not assist or detect security vulnerabilities such as malicious and misconfigured or wordpress files infected with malware.

2) Are there real time detection and prevention methods ?

No again Total Upkeep’s specific focus is file backup and site migrations.

3) Will your plugin only change / replace the affected file from backup without downtime of the website?

Since the plugin cannot detect infected files, there wouldn’t be a way for it to automatically replace it.

4) Will your plugin keep a backup of the infected file for the user/company team to investigate ?

You can setup manual backups and well as automated backups with Total Upkeep and store them on your web server. If you happen to take a backup where infected files are present then yes, it will be stored on your web server.

5) Does your plugin detect file permission changes and rewrite it with necessary one / take necessary actions?

As far as I know file permissions are set at the server level

6) What is the restore time taken to get the website live back to normal and working?

The restore time depends on the backup size and available web server resources but most restorations finish in less than a minute In my experience.

7) what are the terms of no downtime policy if available? Will it work normally? or cache images?

I’m not exactly sure of the downtime policy you’re referring to, normally that would be something you’d need to speak with your web hosting provider about. They may be able to assist in the matter.

8) If there is no downtime option? Then how does it work, what is the guarantee we rely on? is it a hot,warm or cold backup downtime manager?

I apologize, I’m not familiar with hot, warm, or could backup downtime managers. Maybe you could elaborate on this.

9) Does it run cron jobs? what is the resource load it consumes for that instance?

Total Upkeep allows you to schedule backups with cron jobs, and it uses either crontab (system cron) or WP Cron for managing those schedules.

There is another cron that Total Upkeep creates automatically that runs every 5 minutes. That cron checks for backup files that need to be uploaded to third party storage locations and uploads them, but it only does so for scheduled backups. Manual backups are never uploaded automatically, at least not currently.

If you’re looking for a security solution you might want to try Wordfence Security plugin or even the All in One plugin suite (now Team Updraft) as these may better fit your needs.

I hope this helps. Please let us know if you have any other questions for us.

• This reply was modified 2 years, 3 months ago by Brandon C.

Hi Yves,

Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions. I’m sorry to hear you’re having a bit of trouble but let’s see if we can help you out!

I tried inspecting the first URL but it seems to be generating an error of some sort. I was, however able to review the second URL and my major suggestion here is, if you’re planning on using the Post and Page Builder as your primary page builder you should consider switching to a BoldGrid theme such as Crio Pro WordPress theme for compatibility purposes.

Crio comes out of the box with over 400 fully featured customizable options. I see you don’t have much content on the second URL now so if you were to make this change I think now would be the best time.

Hi Ksenia,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you’re having some issues but lets see if we can help you out!

I inspected your website and I see there’s a err_connection_reset error which is normally specifically tied to Google Chrome browsers. Here’s a guide from Kinsta on how to resolve the issue.

As far as your page edits not displaying properly you may want to try clearing any cache associated with your website (including browser cache and any server side cache), and then reload your homepage to see if it reflects you changes.

I hope this helps. Please let us know if you have any other questions for us.

Hi Tim,

Thanks a lot for reaching out and thank you for hosting with our premium partner DreamHost! You should be able to access your BoldGrid Central account to locate your access keys.

You’d just need to visit the site and use your DreamHost username and password to login, then navigate to the “connect keys” section where you should see all of your connect keys.

I hope this helps! Please let us know if you have any other questions for us.

Thank you Q,

Did you also try switching your preferred editor? It’s possible it was changed back to the classic WordPress editor at some point. The guide linked above will explain how to switch your preferred page/post editor back to the BoldGrid Post and Page Builder.

I hope this helps Q!

Hi Phyllis,

Thanks so much for reaching out and thank you for using Monument theme with BoldGrid Post and Page Builder for WordPress!

I think you may have done everything correctly but you do need to place your child theme inside of a .zip file before attempting to upload to your site.

You can also try using a free WordPress child theme generator to accomplish your task. I hope this helps!

Hi Gary,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

I definitely understand your need for a simple quoting system for sons new business! We actually have our own form builder plugin “WeForms” that integrates seamlessly with Post and Page Builder. You wouldn’t need to upgrade to premium setup a simple form to use for quotes.

Just set up your form and WeForms will add a new “block component” to your page builder to allow you to easily add it to any page.

I hope this helps Gary! Please let us know if there’s anything else that we can answer for you.

Hi Mark!

Thanks for reaching out with your Crio Pro WordPress theme questions!

You should be able to do this without using custom CSS. If you navigate to your WordPress Customize section Customize < Design < Footer < Layout you should see the option there to uncheck the “Attribution” box.

I hope this helps! Don’t hesitate to reach back out if you have any other questions for us.

Thanks Taki,

Have you tried creating a new page and adding your content there?

Thank you Taki!

I went ahead and tested that in our dev environment and I couldn’t replicate your issue using the page HMTL. Are you using a custom header in your theme? If so, can you send the HTML for that as well so that we can inspect that as well?

Hi Shari,

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!

I inspected your homepage at the URL you linked in the thread and I do not see the blue background so I’m assuming you were able to resolve this on your own. We do have a guides on how to change header background colors in Crio and working with backgrounds in Post and Page Builder in case you run into any more trouble.

I hope this helps. Please let us know if you have any other questions for us.

Hi Sixto,

Ah yes, I think I know what’s going on here. You have extra padding added to your element here so that it displays properly on larger screen sizes. What you should do is use the responsive utilities in Post and Page Builder in order to create a new element and hide your original element on smaller screen sizes and display a modified version.

I hope this helps Sixto!

Hi Alex,

Thanks for reaching out, although I’m not sure you’ve reached the correct support. While BoldGrid makes the software that you use to build your website, such as our Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress, we do not maintain or support any security or social media plugins.

You may want to reach out to “Loginizer Security” on this matter or the support line for the social media plugin in question.

I hope this helps.

Hi Isabelle,

Thanks so much for reaching out, I’m sorry to hear you’re having trouble changing the background image on your homepage.
.
I’m not familiar with your the WordPress theme you’re currently using but I’m thinking the homepage “add background” is likely native to the theme and not the BoldGrid Post and Page Builder.

You may want to reach out to the theme developer or review their documentation on how to add a background image to your homepage.

I hope this helps! Please let us know if you have any other questions for us.

Thanks John,

I see you’ve switched to the Astra theme but I’m taking note of this issue. We will spin this up in a testing environment and possibly get a patch in to our developers to modify the template if needed.

Thanks so much for you input.