Brandon C

Hi Fabio,

Thanks for reaching out although I’m sorry to hear you’re experiencing issues after updating your BoldGrid Post and Page Builder plugin.  Since we know this happened after an update can you try removing the plugin completely and reinstalling it and see if that restores your functionality?

Post and Page Builder can be downloaded directly from the WordPress repository.  Please let us know if this doesn’t clear up your issue.

Thank you Fabio!

Thanks for your reply Leslie,

Yes, both the standard and premium Post and Page Builder plugin need to be active in order for the features to function properly.  If either plugin has been deactivated for some reason that would explain the issue.  If you have an exact error message of what’s happening when you try reactivating that you can send over we can check it out for you.

I think you should try completely removing the standard Post and Page builder plugin and reinstalling it. You don’t have to worry about losing any page/post content as a result of the deactivation and removal. The standard Post and Page Builder plugin can be downloaded from your BoldGrid Central account in the plugins section or directly from the WordPress repository.

Thanks Leslie, let us know if we can help with anything else!

Hi Andrew! Thanks for your response, you can upgrade to a premium account which comes with 15 cloud installs from this link or select the “Go Premium” option directly from your BoldGrid Central account.

Thanks Andrew

Hi Thomas,

I’m sorry to hear this happened to you and that you’re unable to access the premium support forum form your BoldGrid Central accout to correct it. Please reach out to our billing directly via email and we can coordinate researching your account to see exactly what’s going on from there. Our support address is support@boldgrid.com.

I really hope this helps and we do apologize for your inconvenience.

Hi Andrew,

Thanks a lot for reaching for reaching out. I’m assuming you’re referring to purchasing more Cloud WordPress instances through your BoldGrid Central account.

If so, you can log directly in to BoldGrid Central account and contact our billing team through the premium support channel. BoldGrid Billing Support can help you purchase more Cloud WordPress Instances.

To access premium support follow this link and log in to BoldGrid Central. From there click the help (question mark) icon in the upper right corner and scroll down a bit and be sure to select “Premium Support”. Let our support team know what’s going on and they can help you get this sorted out.

I hope this helps Andrew. Please let us know if there’s anything else that we can answer for you, or if you were referring to something else.

Thank you!

Hi Brad,

Thanks for reaching out with your Crio WordPress theme questions!

I inspected your site and I think the person who brought this to your attention may have possibly been viewing the page on a much smaller screen size. When I open the desktop view in my chrome browser tools and begin to resize the page at a certain point when there’s no room left for the menu the contact element drops down underneath the other menu items.

You can try addressing this using custom css breakpoints or adjusting your custom header using the responsive utilities available in the editor. I only think this will be a problem on very small laptops or maybe tablets.

I hope this helps.

Hi Mehria,

When I visit your page in my browser I’m receiving a 404 error and it only displays your background video and logo.

Sorry I’m not exactly sure what you’re referring to as far as removing the “white square transparent background that is on the words “paramount paralegals”. If you could share a screenshot with us to show us exactly what you would like to modify we can help with your best suggestions on how to resolve it.

If you would like to display the video header background only on your homepage you have a few options, but the easier approach may depend on exactly how you setup your video background in the first place. One option is to configure the video background as a page element on your homepage and remove it from all other pages using the Post and Page Builder editor.

Another option is to set the video header background up as a custom Crio header. This way you can use the post settings in the right sidebar of your page editor to display the custom header only on your homepage.

Lastly, changing a button is a lot like changing any other link. You just need to link the button to the correct page URL. When you click on a button in the Post and Page Builder you should see a small pop-up with a pencil icon. The following video is about Icons, not Buttons, but the method to change the link is exactly the same:
[embed]https://youtu.be/xAXtZuk0gIA[/embed]

Thanks for your response Misa!

Yes, I understand that you’re concerned with the extra PayPal branding displaying on the checkout page. If you don’t mind linking us to the URL of your web store or a shop page we can inspect the page elements on end and see if we can provide you with a resolution.

I tried visiting the Spirit Store URL but it looks to be a coming soon page there.

We look forward to assisting you further with this

Hi Andre,

Sorry you had issues accessing the billing support link.  Can you try it again here – https://w3edge.wufoo.com/forms/m1rnyc2t0c1eat7

Hi Andreas,

Sorry to hear you’re having trouble with your W3 Total Cache license.  Normally, you should receive an email communication with next steps after purchasing your W3TC pro subscription.  If you missed that for any reason please follow this link to contact the W3TC billing team for further assistance.  They can help link you premium key and unlock your premium features.

Thanks Andreas!  I really hope this helps!

• This reply was modified 4 months, 1 week ago by Brandon C.

Hi Andreas,

Thanks for reaching out our BoldGrid products ( WordPress themes and plugins) such as Crio WordPress Theme and BoldGrid Post and Page Builder are compatible with most WordPress plugins.  If you let us know exactly which product you’re interested in we can verify compatibility for you with WP Offload Media.

Thanks Andreas. We look forward to assisting you further with this!

Hi Brad!  I see you reached out on our Facebook Team Orange page with this follow up question.  To keep everything in one place I’m going to repost your questions here and we’ll respond promptly:

Hi James, thanks for reaching out!

It looks like you’re facing issues with how your WordPress templates are handling content. Typically, templates in WordPress structure your site’s layout, including static elements like the header and footer, while pages hold your unique content. If your template is overriding the content you’re adding to your pages, ensure that the template allows for dynamic content display. Some templates are designed to display only static content, which could be the root of the problem. Customizing your template files to ensure they include dynamic content areas, or using page builders like BoldGrid’s Post and Page Builder, can help resolve this issue.

Additionally, using the block editor (Gutenberg) to add content blocks directly to your pages can sometimes bypass issues with templates. For a more straightforward approach, page builder plugins allow you to customize your pages with drag-and-drop elements, ensuring your content is displayed correctly. Checking the documentation for the Twenty Twenty-Three theme and ensuring it supports the dynamic content you need can also provide further insights.

Using the BoldGrid Crio WordPress Theme along with the Post and Page Builder can significantly help with your issue. The Crio theme offers extensive customization options, allowing you to create a template that includes dynamic content areas such as headers, footers, and other blocks. With over 250 Customizer controls, Crio gives you global control over many elements, making it easier to ensure that your page content is displayed as intended.

I hope this helps James!  Please let us know if we can answer anything else for you.

Hi Shari,

thank you for reaching out with your BoldGrid Post and Page Builder questions.  No worries here, you can easily add custom HTML and embeds to the Post and Page Builder by switching to the text editor and adding your code directly to the page HTML.

We have a guide on using custom HTML in the Post and Page Builder that includes a video so please have a look at the link above, I’m sure you’ll find it helpful.

Thanks Shari, let us know if there’s anything else that we can answer for you!

Hey Gerard,

I just got some information from our devs on some possible workarounds:

1.) Access your theme file structure and delete the https://yoursite.com/wp-content/themes/crio/css/buttons.css file ( which seems to be related to what is happening somehow), after that deactivate and reactivate Crio, it automatically rebuilt it like It should.

2.) Go into the customizer, and change the color palette to something else, and then switch it back again. This also seems to rebuild the file structure.

I don’t know if these will work for you but it’s definitely worth a try while we get this situated.

Thanks Gerard

Hi Gerard, thanks for reaching out!

We’ve been notified of this issue occurring on some sites after the last update to Crio where it seems that the wp-content/themes/crio/css/buttons.css file is missing. Deactivating and re-activating Crio should fix the problem. Please give this a try and let us know if you need further assistance afterwards.

I really hope this helps!

Hi David,

I’m sure we can get this sorted out for you, we’d just need you to reach out to BoldGrid Premium support because we do not take personal information here in the public forum.  You can reach out to premium support directly from your BoldGrid Central account or by emailing support@boldgrid.com and we can further investigate the subscription and charge.

To access the premium support channel log in to BoldGrid Central and click the “question mark” icon in the upper right hand corner. From there, scroll down, click premium support and fill out the form. Please provide the last four digits of the credit card used to make your purchase and our reps can look it up using that information.

Thanks David!

Hi Simon,

I apologize for any inconvenience.  Just to be sure you’re using the proper channels could you please reach out directly to our W3TC billing team via this link – https://w3-edge.com/contact.

I’ll be sure to give them a nudge to make sure your ticket is made priority.  Again we do apologize for the inconvenience.

Thank you.

Hi William,

I’m not sure exactly where the in-plugin request go.  To be sure you’re reaching out to the right place open your BoldGrid Central account and click the help Icon in the top left corner and it will take you to a support page.

Scroll down the page a bit and select premium support and fill out the form.  Someone will be there to assist you right away.

I hope this helps!

Hi Paul,

Thanks for reaching out and thank you for using the Wedge theme with BoldGrid Post and Page Builder for WordPress!

I just installed Wedge on my end to try replicating your issue but I was able to get the “Publish” button. There’s also a gear icon beside the “Publish” option. If you have that icon on your end you may be able to go in and change the post settings back to “publish”.

Otherwise we’ll want to start with the basic troubleshooting steps:

• Ensure Everything is Up-to-Date:
  • Update WordPress, themes, and plugins to the latest versions.
• Clear Browser Cache:
  • Clear your browser cache or try using a different browser.
• Check User Role Permissions:
  • Ensure your user role has permissions to make changes in the Customizer.
• Enable Debugging:
  • Turn on debugging in WordPress to identify any errors.
• Inspect Browser Console:
  • Use developer tools to check for JavaScript errors.
• Deactivate Plugins:
  • Deactivate all plugins except BoldGrid plugins and check if the issue is resolved. Reactivate them one by one to find the conflicting plugin.
• Reinstall the Theme:
  • Reinstall the BoldGrid Wedge theme to fix any corrupted files.

I hope this helps.  Please let us know if the issue still persists after using these steps to troubleshoot and we’ll be more than happy to look further into it with you.

Thanks Paul!