Brandon C

Thanks Sixto,

You can use the tags you’ve set in the Post < Tags to tag your content, you’d just need to separate each tag using a comma “,”. The Tags taxonomy doesn’t have the same drop-down structure as the “Category” taxonomy but you may be able to use a plugin like Simple Tags to make them easier to implement.

As far as displaying tags on your page if you’ve reached the Appearance < Design < Blog < Posts section of your dashboard then there are two more steps Links < Tags

So the full navigation should be Appearance < Design < Blog < Posts < Links < Tags . And you’ll have the ability to set its display the “show”

I hope this helps. I apologize if it seems a bit confusing.

Hi Daniel,

Thanks for reaching out. While BoldGrid makes the software that you use to build your website, we don’t have any access to your website to be able to tell your password or email address used.

We do have a detailed guide on 5 different ways you can reset your password, including several that you can use without knowing the email address.

It looks like you’re using one of our Premium WordPress hosting partners, InMotion Hosting. Their support team can offer you assistance logging back into WordPress, and they can also tell you about your site’s IP address as well. Right now your site is resolving to 199.250.205.216 . You can find InMotion’s support options here.

I hope this helps!

Hi Annie,

Thanks for reaching out, we are more than happy to answer your Total Upkeep questions!

I’m not familiar with Storj itself, but you can also use Total Upkeep Premium for any S3-Compatible storage service.

You can set up your S3-Compatible storage service by navigating to Total Upkeep > Settings > Backup Storage and selecting the option to Configure DreamObjects. From there, you’ll just need your Access Key and Secret, as well as the hostname of your storage, and you’ll be able to store your backups there.

In order to change this for your backups, navigate to Total Upkeep > Settings > Backup Storage and click on the Update link next to FTP. From here, you’ll be able to change the connection type fro Auto to Passive. Also double-check that you’re using FTP and Port 21.

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Lyndsay,

Thanks you for reaching out with your Cloud WordPress questions, although I’m sorry to hear you’ve lost your content.

There are ways to recover unsaved content but it can depend on, what you are trying to recover, how the content was created, and if you have any backup/recovery tools in place.

I always suggest saving/publishing content after even small changes on single post and pages to prevent such matters. This way each time you save/publish your changes are logged as revisions which you can revert back to when needed.

For full site backups you can use our Total Upkeep backups and migrations plugin.

If you can tell us exactly what type of content you are trying to recover we can hopefully give you more suggestions on how to go about it.

We hope to hear from you soon!

Hi Sixto,

As always thank you for reaching out with your Crio Pro WordPress theme questions!

You should be able to create and add tags directly from your “edit post” screen that display on your blog page. The tags should take you to an dynamic archive page with all of your tagged content.

You can verify what tags are present on your site from the Post < Tags section of your dashboard.

You also want to be sure you’ve selected the global option to “show” tags in your blog post from the Appearance < Design < Blog < Posts < Links < Tags section of your WordPress customizer.

Let us know if you run into any trouble Sixto we’ll be right here!

Hi Sixto!

We always appreciate you reaching out with our BoldGrid Post and Page Builder questions.

I think in this case what you need to do is select the advance controls for both elements and click the “Animations” icon and adjust the “Delay” and “Duration” of both elements to match for the timed fade in effect that you want.

I hope this helps Sixto! We’re right here if you have any other questions for us.

Hi Sharon,

Thanks for reaching out, I’m sorry to hear you’re having trouble activating your Crio Premium Plugin but lets see if we can help you out.

First I want you to know that you can disregard the WordPress 6.0 warning. We have actually tested the plugin and just need to update the “ReadMe” documentation.

I went ahead and reached out to our developers on your behalf to have them refresh your BoldGrid “Connect Keys“. You can try reactivating your Crio Premium plugin now.

Please let us know you run into any issues, we’ll be right here to help!

Hi Crystal,

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions.

I see we’ve already responded to this topic in your WordPress.org thread but I still wanted to link it here in the case someone else comes across this same issue.

I hope we’ve answered everything for you, please don’t hesitate to reach back out if you need help with anything else!

Thanks Sixto,

I think with WordPress being a Content Management System it could become problematic to have an auto post on “Publish” functionality. You could likely use a premium plugin like Uncanny Automator to setup automated workflows for your blog post.

This plugin allow you to create workflows and connect your WordPress site to your favorite apps.

I hope you find this useful Sixto! Let us know if there’s anything else that we can answer for you.

Hi Sixto,

Thank you for your Crio Pro WordPress theme question!

You can use a plugin like Sassy Social Share to add share buttons to your blog post. This plugin will allow you to easily share content across many social media platforms.

I hope this helps!

Hi Peter,

Thanks reaching out with your Crio Pro WordPress theme questions.

I normally wouldn’t recommend inputting your Google Analytics tag into the header of your theme because their is a great chance you could lose the tag when then theme updates.

I’d recommend using a plugin such as Monster Insights to add your Tracking Code. Monster insights has a very simple auto-connect on-boarding process.

I hope this helps. Please let us know if you have any other questions for you.

Hi Justin!

Have you also installed the Crio Premium plugin? It will be listed in that same plugins section. It sounds like you may still need to add that or your premium connect key. You’ll find your Premium Connect Key in the “Connect Keys” section of your BoldGrid Central account.

I hope this helps!

Hi Sixto,

You can actually control the featured image display in your Blog Post from the WordPress Customizer as well. Just navigate from your Customizer to Design ▸ Blog ▸ Posts ▸ Featured Images and select the option to “Show” featured images.

Once selected your blog post will show the “featured image” if there is one, above the content.

I hope this helps!

Hi Bernardo,

Thanks a lot for reaching out with your questions about our BoldGrid Premium Bundles!

Connect keys, and the Premium subscriptions that are applied to them, can be used on any number of websites within the same business such as Production, Development and Staging environments.

Connect keys are also used to make image licenses purchases through the BoldGrid Connect Image Search and any website configured with that key will have access to the Coins wallet used for these kinds of purchases. Because of this behavior we do not recommend using the same key for sites that you’ll be delivering to a client.

I also added a section in our What are Connect Keys? article that provides this explanation and thank you for helping us improve our documentation!

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Jeffrey,

Thanks so much for reaching out with your questions about our BoldGrid premium products such as Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress!

Our premium Post and Page Builder plugin could probably get you close to the functionality you desire but it would definitely take some advanced customization. I know of a few WordPress plugins that would likely work for you and seem to function well with our Post and Page Builder. I’ll list theme below:

Draw Attention WordPress plugin for Interactive Images – Free and Premium options available.

Image Map Pro WordPress Plugin – Premium only.

I hope this helps Jeffrey! Please let us know if you have any other questions for us.

Hi Minister Clark,

Thanks so much for reaching out with your Crio Pro WordPress theme questions! I’m sorry to hear you’re having a bit of trouble but let’s see if we can help.

Your first issue seems like it may be a plugin clashing with your Crio theme update. Try deactivating all plugins with the exception of your “BoldGrid” plugins, and see if it allows you to safely update your Crio theme as well any BoldGrid Plugins.

If the update is successful try activating your remaining plugins one by one until you can pinpoint the problematic plugin.

As far as your pages/customizer loading slowly, I’d imagine this tied to the same update issue. Were you experiencing these problems before attempting to update? If so you may want to try adjusting your caching configurations or adding a caching plugin to your site if you’re not already using one.

Finally, you should be able to change the date formatting of your post bylines from the “Settings” section of your WordPress dashboard in the “Date Format” section.

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Thanks for your response Sixto,

The featured image control can be found in the page editor of any post or page. It can be found either in the right sidebar of your page editor, or under your editor content depending on your selected screen size display.

After adding your featured image here it will display as your blog entry image in your page previews.

I hope this answers your question Sixto, please let us know if there’s anything else we can help with!

Hi Kenny,

Thanks so much for reaching out and thanks for using our BoldGrid Themes!

I tried inspecting your site at the URL you attached to the thread but I see your pages are password protected. If you don’t mind temporarily lifting that password protection we can definitely take a look and see if we can pinpoint the issue.

If you’re using Crio Pro WordPress theme with a custom page header it’s likely an issue with the responsive utilities being switched off for the tablet element.

We look forward to assisting you further!

Hi Sixto,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

You can style your Social Media content with an SEO plugin such as Yoast SEO. The Free version of Yoast will allow you to set SEO Titles and Descriptions to your Social Media post. It will also pull in the featured image of any post or page and use it as the social post image.

You should use a plugin like Sassy Social Sharing to easily share your blog content to multiple social platforms at a time. It can also add icons to your blog post and web pages to allow your users to share your content as well.

We have a guide on customizing your Blog page that I hope will help you familiarize yourself with some of the basic Crio blog controls.

I hope this helps Sixto!

Thanks Jeff,

No worries, I see your ticket has has found it’s way to the premium queue. We look forward to assisting your further there!