Brandon C

Hi Ann,

Thanks for reaching out with your questions about the BoldGrid Post and Page Builder Premium plugin! I’m sorry to hear you’re having trouble activating your premium plugin but let’s see if we can help you out.

In order to properly install the plugin your must have the PPB Premium plugin installed and activated. To be sure you have the correct version be sure to download from the Plugins section of your BoldGrid Central account.

You also want to be sure to have your BoldGrid Premium Connect key installed from the “connect keys” section of your BoldGrid Central to unlock all premium functionalities.

I hope this helps Ann! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Hasmik,

We really appreciate your interest in our Total Upkeep backups and migrations plugin! This forum is specifically for technical assistance but you may benefit from emailing support@boldgrid.com on the matter.

I hope this helps!

Hi Alongar,

Sorry to hear you’re still having this issue. Can you send us the URL of your Cloud WordPress site so that we can inspect it using our browser tools? We can likely pinpoint the issue and help you get back up and running.

We look forward to hearing from you!

Hi Sixto,

Thanks for reaching out with your Crio Pro WordPress theme questions!

I understand how working with featured images can be confusing in the beginning. Lets start with your first question. Featured Images are added on a post by post basis and are used to showcase a blog post on and offsite.

The featured image controls in your Crio customizer control how your featured images are displayed across your site content. These are global controls and will apply to all featured images on your website. You can control the design aspects of your blog section featured images using the customizer. To show featured images on your post list navigate from your WordPress dashboard to Appearance < Customize < Design < Blog < Post < Featured Image.

I hope this helps Sixto! Don’t hesitate to reach back out if you have any other questions for us.

Hi Alongar,

Thanks so much for reaching out. I’m sorry you are experiencing issues accessing your BoldGrid Cloud Instance. This error may happen from time to time but normally only last a few minutes at most. It’s normally caused by the shear volume of customers accessing their websites across our servers at one time.

This often occurs when the server is overcrowded and attempt accessing your site right after an initial installation. We have over 75,000 cloud instances at a time and sometimes you’ll see that error message when the server gets backed up.

When you notice this issue the best thing to do is wait 2-3 minutes and try logging in again. You can also try to access the site in a private or incognito browser just to be sure there are no caching issues preventing you from accessing the site as well.

I hope this helps! Please reach back out if you have any other questions for us.

Hi Sixto,

I’m happy you were able to get this somewhat resolved. I think maybe you should try adjusting the margin a bit as well if you need to fine tune your elements position on the page.

For your next question you can use a plugin like Sassy Social Sharing to easily share your blog content to multiple social platforms at a time. It can also add icons to your blog post and web pages to allow your users to share your content as well.

I hope this helps!

Hi Sixto,

Yes I think adjusting the top/bottom padding of your elements should resolve your problem. It should make it easier to add or the space remove space in between your content.

Please let us know if you run into any issues. We’re always here to help!

Thanks Jeff!

I think this may be the result of a certain plugin clashing with your Crio theme. You mentioned that you still had access to your WordPress Dashboard. Could you log in and navigate to the Plugins section and switch off all non-BoldGrid plugins.

I think this should bring your site back live, if so, you should go back and reactivate each plugin one by one, reloading your website after each activation, until you find the problematic plugin.

Hi Sixto,

Thanks for reaching out with your Crio Pro WordPress theme!

You may be able to adjust the padding of either your Sticky Menu using Crio’s advanced WordPress design controls, or your Anchor Link element inside of the page itself, in order to get them to display correctly. Could you please send us an error of the exact issue using ImgBB so that we can be sure we’re addressing the correct area for you.

We look forward to assisting you further with this Sixto!

Hi Dee!

Thanks so much for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder questions.

I’m sorry to hear you’re having some issue with mobile responsiveness in your theme but lets see if we can help you out. Lets start with your first question:

1.) Logo Size in Mobile Nav Bar – I think the best way to go about resizing your logo is to use a 3rd party platform like Pixlr to resize the image to the suggested 400px x 100px. Then if you would like to further you could use custom CSS to adjust the height and width of your logo. For example if you want to change the dimensions to 280px x 80px you could add this bit off CSS to the CSS/JS editor section of your WordPress Customizer:

  @media only screen and (max-width: 600px) {
  .custom-logo-link:not(.bgc_logo) {
    width: 280px !important;
    height: 80px !important;
}
 }

We apologize for the outdated documentation you may have come across. If you can link me to that page we’ll get that updated right away.

2.) Inline hamburger menu on mobile – One great thing about your Crio theme is you have the ability to structure your page headers in many different ways. What you should do is open your WordPress Customizer and navigate to design < Header < Site Header Layout < Select Layout and switch your site header layout to one that better fits your needs.

To take it a step further you can also create a custom page header for your Crio theme. The Custom Page Header editor allows you to create a custom page header from scratch using the same drag and drop functionality as the Boldgrid Post and Page Builder.

3.) Font size of various headers on mobile – You can control responsive text size in your theme from the WordPress Customizer Fonts section.



Using this control, you can set unique font sizes for Large Desktop, Desktop, Tablet, and Mobile. We strongly recommend you add responsive typography as it improves website user experience. You can enter responsive font sizes for Main Text, Headings, Site Title, and Tagline.

4.) Container widths on mobile – You can use the responsive utilities in Post and Page Builder to adjust your content for smaller screens. These controls are very similar to the global typography controls the WordPress Customizer.



You can use these Responsive Utilities to control how elements appear on various device sizes.

I hope this helps Dee! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Greg,

Thanks so much for reaching out and thanks for using Total Upkeep backups and migrations plugin.

I know these restoration issues can be frustrating, but we’ll be happy to help.

The first thing to check on is the restoration logs for the failed attempts. Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to restore-XXXXXXXX.log and a timestamp corresponding to the restoration that failed.

If you can paste that log here, we’ll be able to determine what’s causing the failure.

You can also try restoring your backup using Total Upkeep’s command line utility.

We look forward to assisting you further with this!

Hi Tristan,

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions!

You can actually embed most media types directly from Post and Page Builder. For example in order to embed a Spotify player into your post simply grab the embed code from Spotify, go into the page in Post and Page Builder and switch to the “Text” editor and paste the iframe into your page then switch back to the “Visual” editor to place the iframe which now will appear as a content block.

I hope this helps Tristan!

Awesome Ron!

We can’t actually take login info in the free support forum. But the premium team is super quick to respond so I’m sure they’ll be reaching out to you shortly!

I hope you can get this resolved quickly Ron!

Hi Sixto,

Sorry you’re having issues with your BoldGrid Post and Page Builder editor. Are you getting an error message of any kind along with the timeout? If so could you please copy/paste it into the thread here?

Hi Ron,

Sorry to hear you’re still having trouble with this. Could you please reach out to the Premium Support channel inside of your BoldGrid Central account so that we can get you over the correct version of Crio Premium.

With your permission we could also log into your site directly to take a look at your current setup. I’m just guessing here but if there’s an error and Crio Premium’s not uploading correctly for you it could be effecting the current functionality in your theme as well. We’d be happy to take a look as it could help us document this issue and resolve it on a broader bases.

We look forward to assisting you further with this!

Hi Sixto!

I apologize for the confusion. If you simply need to remove the “Page Titles” in your content you can do that with a bit of custom CSS. Just navigate to your WordPress customizer Appearance < Customize < CSS/JS editor and add the code below to the CSS Editor:

.page-header-wrapper .page-header .featured-imgage-header {
    padding-left: 20px;
    padding-right: 20px;
    display: none;
}

I hope this helps Sixto!

Thanks Hameed,

I think this issue deserves a closer look. I see you have a Premium Connect Key associated with your email which means you have access to our Premium Support channel. In our premium support queue you can allow us access to your website so that we can take a more direct look into this issues which seems to be a bug of some sort.

Please follow this guide to access our premium support channel where we can continue this interaction.

We look forward to hearing from you.

Brandon C.

Hi Annie,

Thank so much for reaching out and thank you for using Crio Pro WordPress theme!

I’m so sorry to hear you’re having problems with your Crio theme, as well as located your Premium Access Key and Premium Support.

One way you can obtain your premium access key is through your BoldGrid Central account. You’d just need to login and navigate to the “Connect Keys” tab and copy your “Premium Connect Key” then paste it into your websites Crio configurations.

We have a guide on “How to find your “Connect Keys” that you may find useful.

Now for your issue of your site being in “Dark Mode”, that is not a native Crio feature so I’m assuming it may be coming from a different plugin or CSS setting. Is this issue only present on the backend (admin) section of your website?

We look forward to hearing from back from you on the last matter. Please let us know if there’s anything else that we can answer for you!

Hi Jennifer,

Your issue is most seems to be similar to Ron’s, where it’s tied to the Post and Page Builder/Crio Premium functionalities. I’d encourage you to log in to your BoldGrid Central account, copy your Premium Connect key and paste it into your BoldGrid settings on your website.

I hope this helps to resolve your issue.

Hi Hameed,

Thanks so much for reaching out and thank you for using the Hifidel theme with BoldGrid Post and Page Builder for WordPress!

In your Hifidel theme the global background elements can be controlled directly from the WordPress customizer. The customizer allows you to control many aspects of your sites design directly from that dashboard. You can access the background control by navigating from your WordPress dashboard to Appearance < Customize < Background < Pattern & Color < Background Color

You can also use the BoldGrid Post and Page Builder to fine tune background elements on specific pages.

I hope this helps. Please let us know if there’s anything else that we can answer for you.