Brandon C

Awesome Ksenia!

I’m happy you were able to get this resolved. Please don’t hesitate to reach back out if you have any other questions for us in the future!

Hi Praneethraj,

Thanks for reaching out with your Total Upkeep backups and migrations questions.

I’ll try as best I can to give you a detailed breakdown of your questions but I do want to you know that while it seems like security is your primary concern, that is not really what total upkeep is designed for.

Total Upkeep makes backups and helps with update management, but there’s no scanning for malicious files or real time threat prevention measures.

1) Do your plugin find/identify malicious and misconfigured or wordpress files infected with javascript (eval() obfuscated codes) by injection attack target. such as htaccess, index.php.

No, our plugin does not assist or detect security vulnerabilities such as malicious and misconfigured or wordpress files infected with malware.

2) Are there real time detection and prevention methods ?

No again Total Upkeep’s specific focus is file backup and site migrations.

3) Will your plugin only change / replace the affected file from backup without downtime of the website?

Since the plugin cannot detect infected files, there wouldn’t be a way for it to automatically replace it.

4) Will your plugin keep a backup of the infected file for the user/company team to investigate ?

You can setup manual backups and well as automated backups with Total Upkeep and store them on your web server. If you happen to take a backup where infected files are present then yes, it will be stored on your web server.

5) Does your plugin detect file permission changes and rewrite it with necessary one / take necessary actions?

As far as I know file permissions are set at the server level

6) What is the restore time taken to get the website live back to normal and working?

The restore time depends on the backup size and available web server resources but most restorations finish in less than a minute In my experience.

7) what are the terms of no downtime policy if available? Will it work normally? or cache images?

I’m not exactly sure of the downtime policy you’re referring to, normally that would be something you’d need to speak with your web hosting provider about. They may be able to assist in the matter.

8) If there is no downtime option? Then how does it work, what is the guarantee we rely on? is it a hot,warm or cold backup downtime manager?

I apologize, I’m not familiar with hot, warm, or could backup downtime managers. Maybe you could elaborate on this.

9) Does it run cron jobs? what is the resource load it consumes for that instance?

Total Upkeep allows you to schedule backups with cron jobs, and it uses either crontab (system cron) or WP Cron for managing those schedules.

There is another cron that Total Upkeep creates automatically that runs every 5 minutes. That cron checks for backup files that need to be uploaded to third party storage locations and uploads them, but it only does so for scheduled backups. Manual backups are never uploaded automatically, at least not currently.

If you’re looking for a security solution you might want to try Wordfence Security plugin or even the All in One plugin suite (now Team Updraft) as these may better fit your needs.

I hope this helps. Please let us know if you have any other questions for us.

• This reply was modified 2 years, 5 months ago by Brandon C.

Hi Yves,

Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions. I’m sorry to hear you’re having a bit of trouble but let’s see if we can help you out!

I tried inspecting the first URL but it seems to be generating an error of some sort. I was, however able to review the second URL and my major suggestion here is, if you’re planning on using the Post and Page Builder as your primary page builder you should consider switching to a BoldGrid theme such as Crio Pro WordPress theme for compatibility purposes.

Crio comes out of the box with over 400 fully featured customizable options. I see you don’t have much content on the second URL now so if you were to make this change I think now would be the best time.

Hi Ksenia,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you’re having some issues but lets see if we can help you out!

I inspected your website and I see there’s a err_connection_reset error which is normally specifically tied to Google Chrome browsers. Here’s a guide from Kinsta on how to resolve the issue.

As far as your page edits not displaying properly you may want to try clearing any cache associated with your website (including browser cache and any server side cache), and then reload your homepage to see if it reflects you changes.

I hope this helps. Please let us know if you have any other questions for us.

Hi Tim,

Thanks a lot for reaching out and thank you for hosting with our premium partner DreamHost! You should be able to access your BoldGrid Central account to locate your access keys.

You’d just need to visit the site and use your DreamHost username and password to login, then navigate to the “connect keys” section where you should see all of your connect keys.

I hope this helps! Please let us know if you have any other questions for us.

Thank you Q,

Did you also try switching your preferred editor? It’s possible it was changed back to the classic WordPress editor at some point. The guide linked above will explain how to switch your preferred page/post editor back to the BoldGrid Post and Page Builder.

I hope this helps Q!

Hi Phyllis,

Thanks so much for reaching out and thank you for using Monument theme with BoldGrid Post and Page Builder for WordPress!

I think you may have done everything correctly but you do need to place your child theme inside of a .zip file before attempting to upload to your site.

You can also try using a free WordPress child theme generator to accomplish your task. I hope this helps!

Hi Gary,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

I definitely understand your need for a simple quoting system for sons new business! We actually have our own form builder plugin “WeForms” that integrates seamlessly with Post and Page Builder. You wouldn’t need to upgrade to premium setup a simple form to use for quotes.

Just set up your form and WeForms will add a new “block component” to your page builder to allow you to easily add it to any page.

I hope this helps Gary! Please let us know if there’s anything else that we can answer for you.

Hi Mark!

Thanks for reaching out with your Crio Pro WordPress theme questions!

You should be able to do this without using custom CSS. If you navigate to your WordPress Customize section Customize < Design < Footer < Layout you should see the option there to uncheck the “Attribution” box.

I hope this helps! Don’t hesitate to reach back out if you have any other questions for us.

Thanks Taki,

Have you tried creating a new page and adding your content there?

Thank you Taki!

I went ahead and tested that in our dev environment and I couldn’t replicate your issue using the page HMTL. Are you using a custom header in your theme? If so, can you send the HTML for that as well so that we can inspect that as well?

Hi Shari,

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!

I inspected your homepage at the URL you linked in the thread and I do not see the blue background so I’m assuming you were able to resolve this on your own. We do have a guides on how to change header background colors in Crio and working with backgrounds in Post and Page Builder in case you run into any more trouble.

I hope this helps. Please let us know if you have any other questions for us.

Hi Sixto,

Ah yes, I think I know what’s going on here. You have extra padding added to your element here so that it displays properly on larger screen sizes. What you should do is use the responsive utilities in Post and Page Builder in order to create a new element and hide your original element on smaller screen sizes and display a modified version.

I hope this helps Sixto!

Hi Alex,

Thanks for reaching out, although I’m not sure you’ve reached the correct support. While BoldGrid makes the software that you use to build your website, such as our Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress, we do not maintain or support any security or social media plugins.

You may want to reach out to “Loginizer Security” on this matter or the support line for the social media plugin in question.

I hope this helps.

Hi Isabelle,

Thanks so much for reaching out, I’m sorry to hear you’re having trouble changing the background image on your homepage.
.
I’m not familiar with your the WordPress theme you’re currently using but I’m thinking the homepage “add background” is likely native to the theme and not the BoldGrid Post and Page Builder.

You may want to reach out to the theme developer or review their documentation on how to add a background image to your homepage.

I hope this helps! Please let us know if you have any other questions for us.

Thanks John,

I see you’ve switched to the Astra theme but I’m taking note of this issue. We will spin this up in a testing environment and possibly get a patch in to our developers to modify the template if needed.

Thanks so much for you input.

Thanks Sixto,

You can use the tags you’ve set in the Post < Tags to tag your content, you’d just need to separate each tag using a comma “,”. The Tags taxonomy doesn’t have the same drop-down structure as the “Category” taxonomy but you may be able to use a plugin like Simple Tags to make them easier to implement.

As far as displaying tags on your page if you’ve reached the Appearance < Design < Blog < Posts section of your dashboard then there are two more steps Links < Tags

So the full navigation should be Appearance < Design < Blog < Posts < Links < Tags . And you’ll have the ability to set its display the “show”

I hope this helps. I apologize if it seems a bit confusing.

Hi Daniel,

Thanks for reaching out. While BoldGrid makes the software that you use to build your website, we don’t have any access to your website to be able to tell your password or email address used.

We do have a detailed guide on 5 different ways you can reset your password, including several that you can use without knowing the email address.

It looks like you’re using one of our Premium WordPress hosting partners, InMotion Hosting. Their support team can offer you assistance logging back into WordPress, and they can also tell you about your site’s IP address as well. Right now your site is resolving to 199.250.205.216 . You can find InMotion’s support options here.

I hope this helps!

Hi Annie,

Thanks for reaching out, we are more than happy to answer your Total Upkeep questions!

I’m not familiar with Storj itself, but you can also use Total Upkeep Premium for any S3-Compatible storage service.

You can set up your S3-Compatible storage service by navigating to Total Upkeep > Settings > Backup Storage and selecting the option to Configure DreamObjects. From there, you’ll just need your Access Key and Secret, as well as the hostname of your storage, and you’ll be able to store your backups there.

In order to change this for your backups, navigate to Total Upkeep > Settings > Backup Storage and click on the Update link next to FTP. From here, you’ll be able to change the connection type fro Auto to Passive. Also double-check that you’re using FTP and Port 21.

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Lyndsay,

Thanks you for reaching out with your Cloud WordPress questions, although I’m sorry to hear you’ve lost your content.

There are ways to recover unsaved content but it can depend on, what you are trying to recover, how the content was created, and if you have any backup/recovery tools in place.

I always suggest saving/publishing content after even small changes on single post and pages to prevent such matters. This way each time you save/publish your changes are logged as revisions which you can revert back to when needed.

For full site backups you can use our Total Upkeep backups and migrations plugin.

If you can tell us exactly what type of content you are trying to recover we can hopefully give you more suggestions on how to go about it.

We hope to hear from you soon!