Brandon C

Hi Sixto!

We certainly don’t mind your questions! I think we can help with this as well.

You can control fonts globally from your Crio Pro WordPress theme customizer.

From your WordPress dashboard navigate to Appearance < Fonts and from this dashboard you’ll have the ability to control your theme fonts globally. This setting will not effect any elements with a specific font applied to it in BoldGrid Post and Page Builder.

I hope this helps Sixto!

Hi Amber,

Thanks so much for reaching out with your Crio Pro WordPress theme questions.

I’m sorry to inform you but hacks more so effect your website at the server level. We specialize in preventative measures but there is very little that we can do once the malware actually attacks your website.

I think the best thing to do in this case is to continue the process with your web host and reach out to a WordPress security specialist if necessary.

If you use our Total Upkeep backups and migrations plugin we can help you restore a backup after your site files are quarantined and rinsed.

I wish we could do more to help out! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Sixto, I’m happy we could help!

For your next question, in order to add a signup form you first need to have a platform like MailChimp setup to collect those subscriptions and send out you’re newsletter.

You can use a plugin like MC4WP: Mailchimp for WordPress to set up forms that allow your site visitors to subscribe to your newsletter directly from your website.

Let us know if there’s anything else we can help with Sixto!

Hi Tomye,

Thanks for reaching out, I’m sorry to hear your having trouble updating your theme.

I inspected the URL you included in the thread and I don’t see that you’re using any of our BoldGrid products such as Crio Pro WordPress theme or BoldGrid Post and Page Builder for WordPress.

You may want to consult with the specific theme developer for more information on how to configure your contact information, it may be as simple as editing your page in the WordPress editor but you also may have specific template files that need to be modified. The theme developer will be able to give you that information.

You can also try asking this question in the WordPress.org Support Forums.

Hi Crystal,

Thanks so much for reaching out and thank you for using the BoldGrid Hifidel theme with BoldGrid Post and Page Builder for WordPress!

Can you please send us the URL to one of your pages where you are using your custom template. We’d like to inspect the page just make sure that it is recognizing the custom post type. It’s possible that your code is correct but WordPress is not is not loading the new post type properly.

You also want to check that your Crio child theme is your active theme and not Crio itself.

We look forward to assisting you further with this!

Hi Ann,

If you can successfully log into your BoldGrid Central account you can disregard the DreamHost reference.

Once you are logged into your BoldGrid Central account and choose the Premium support option you should be taken to this interface:

This form will start a new ticket but it will be with our Premium support team and not the free support.

I hope this helps to sort things out.

Hi Ann,

I’m sorry to hear that you’re still having trouble activating your premium BoldGrid plugins. Since you host with our premium partner DreamHost you have access to our Premium Support Channel.

Please log in in to your BoldGrid Central account using your DreamHost account credentials to access Premium Support. Once you’re logged in click the “question mark” icon, scroll to the bottom of the page, and choose the “BoldGrid Premium Support” option.

With premium you can give us permission to log directly into your site and address the issue directly.

We look forward to assisting you further with this.

Hi Sixto,

Sorry we missed this ticket. I think we may have discussed this issue in a previous correspondence. Are you still experiencing this issue in your Crio Pro WordPress theme?

If you’re still having issues we have a guide that you can follow that should help you speed up you site a bit.

Please don’t hesitate to reach back out if you continue to notice problems with site performance.

Hi Justin,

Thanks for reaching out, I’m sorry to hear you’re having trouble with your Crio Pro WordPress theme installation.

It sounds like you have everything setup correctly with your manual installation. The missing step seems to be installing and activating the Crio Premium plugin itself. Since your one-click install failed your premium plugins we’re likely never installed.

You can log into your BoldGrid Central account using your “DreamHost” (not WordPress) account credentials.

Once you’re logged in you just need to visit the plugins section and download the Crio Premium plugin as well as, the Post and Page Builder Premium plugin and install them on your site.

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Ann,

Thanks for reaching out with your questions about the BoldGrid Post and Page Builder Premium plugin! I’m sorry to hear you’re having trouble activating your premium plugin but let’s see if we can help you out.

In order to properly install the plugin your must have the PPB Premium plugin installed and activated. To be sure you have the correct version be sure to download from the Plugins section of your BoldGrid Central account.

You also want to be sure to have your BoldGrid Premium Connect key installed from the “connect keys” section of your BoldGrid Central to unlock all premium functionalities.

I hope this helps Ann! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Hasmik,

We really appreciate your interest in our Total Upkeep backups and migrations plugin! This forum is specifically for technical assistance but you may benefit from emailing support@boldgrid.com on the matter.

I hope this helps!

Hi Alongar,

Sorry to hear you’re still having this issue. Can you send us the URL of your Cloud WordPress site so that we can inspect it using our browser tools? We can likely pinpoint the issue and help you get back up and running.

We look forward to hearing from you!

Hi Sixto,

Thanks for reaching out with your Crio Pro WordPress theme questions!

I understand how working with featured images can be confusing in the beginning. Lets start with your first question. Featured Images are added on a post by post basis and are used to showcase a blog post on and offsite.

The featured image controls in your Crio customizer control how your featured images are displayed across your site content. These are global controls and will apply to all featured images on your website. You can control the design aspects of your blog section featured images using the customizer. To show featured images on your post list navigate from your WordPress dashboard to Appearance < Customize < Design < Blog < Post < Featured Image.

I hope this helps Sixto! Don’t hesitate to reach back out if you have any other questions for us.

Hi Alongar,

Thanks so much for reaching out. I’m sorry you are experiencing issues accessing your BoldGrid Cloud Instance. This error may happen from time to time but normally only last a few minutes at most. It’s normally caused by the shear volume of customers accessing their websites across our servers at one time.

This often occurs when the server is overcrowded and attempt accessing your site right after an initial installation. We have over 75,000 cloud instances at a time and sometimes you’ll see that error message when the server gets backed up.

When you notice this issue the best thing to do is wait 2-3 minutes and try logging in again. You can also try to access the site in a private or incognito browser just to be sure there are no caching issues preventing you from accessing the site as well.

I hope this helps! Please reach back out if you have any other questions for us.

Hi Sixto,

I’m happy you were able to get this somewhat resolved. I think maybe you should try adjusting the margin a bit as well if you need to fine tune your elements position on the page.

For your next question you can use a plugin like Sassy Social Sharing to easily share your blog content to multiple social platforms at a time. It can also add icons to your blog post and web pages to allow your users to share your content as well.

I hope this helps!

Hi Sixto,

Yes I think adjusting the top/bottom padding of your elements should resolve your problem. It should make it easier to add or the space remove space in between your content.

Please let us know if you run into any issues. We’re always here to help!

Thanks Jeff!

I think this may be the result of a certain plugin clashing with your Crio theme. You mentioned that you still had access to your WordPress Dashboard. Could you log in and navigate to the Plugins section and switch off all non-BoldGrid plugins.

I think this should bring your site back live, if so, you should go back and reactivate each plugin one by one, reloading your website after each activation, until you find the problematic plugin.

Hi Sixto,

Thanks for reaching out with your Crio Pro WordPress theme!

You may be able to adjust the padding of either your Sticky Menu using Crio’s advanced WordPress design controls, or your Anchor Link element inside of the page itself, in order to get them to display correctly. Could you please send us an error of the exact issue using ImgBB so that we can be sure we’re addressing the correct area for you.

We look forward to assisting you further with this Sixto!

Hi Dee!

Thanks so much for reaching out with your Crio Pro WordPress theme and BoldGrid Post and Page Builder questions.

I’m sorry to hear you’re having some issue with mobile responsiveness in your theme but lets see if we can help you out. Lets start with your first question:

1.) Logo Size in Mobile Nav Bar – I think the best way to go about resizing your logo is to use a 3rd party platform like Pixlr to resize the image to the suggested 400px x 100px. Then if you would like to further you could use custom CSS to adjust the height and width of your logo. For example if you want to change the dimensions to 280px x 80px you could add this bit off CSS to the CSS/JS editor section of your WordPress Customizer:

  @media only screen and (max-width: 600px) {
  .custom-logo-link:not(.bgc_logo) {
    width: 280px !important;
    height: 80px !important;
}
 }

We apologize for the outdated documentation you may have come across. If you can link me to that page we’ll get that updated right away.

2.) Inline hamburger menu on mobile – One great thing about your Crio theme is you have the ability to structure your page headers in many different ways. What you should do is open your WordPress Customizer and navigate to design < Header < Site Header Layout < Select Layout and switch your site header layout to one that better fits your needs.

To take it a step further you can also create a custom page header for your Crio theme. The Custom Page Header editor allows you to create a custom page header from scratch using the same drag and drop functionality as the Boldgrid Post and Page Builder.

3.) Font size of various headers on mobile – You can control responsive text size in your theme from the WordPress Customizer Fonts section.



Using this control, you can set unique font sizes for Large Desktop, Desktop, Tablet, and Mobile. We strongly recommend you add responsive typography as it improves website user experience. You can enter responsive font sizes for Main Text, Headings, Site Title, and Tagline.

4.) Container widths on mobile – You can use the responsive utilities in Post and Page Builder to adjust your content for smaller screens. These controls are very similar to the global typography controls the WordPress Customizer.



You can use these Responsive Utilities to control how elements appear on various device sizes.

I hope this helps Dee! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Greg,

Thanks so much for reaching out and thanks for using Total Upkeep backups and migrations plugin.

I know these restoration issues can be frustrating, but we’ll be happy to help.

The first thing to check on is the restoration logs for the failed attempts. Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to restore-XXXXXXXX.log and a timestamp corresponding to the restoration that failed.

If you can paste that log here, we’ll be able to determine what’s causing the failure.

You can also try restoring your backup using Total Upkeep’s command line utility.

We look forward to assisting you further with this!