Brandon C

Hi Ron!

I inspected your page here and just to be sure we’re focusing on the correct area could you send us a screenshot of the column structure you’re currently working with?

I think just like your other issue, this is likely tied to your BoldGrid Premium Connect key and Post and Page Builder Premium. You may need to log in to your BoldGrid Central account, copy your Premium Connect key and paste it into your BoldGrid settings on your website.

You can also download the latest version of Post and Page Builder from the plugins section of your BoldGrid Central account if you need to reinstall it.

I hope this helps to resolve your concerns Ron! Let us know if you have any other questions.

Hi Ann,

Thanks so much for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

I’m sorry to hear you’re having trouble placing your buttons but let’s see if we can help you out. If you’re editing in Post and Page Builder you have the option to Add New item using the plus icon towards the top of your editor.

Once you pull up the up the element options scroll down to buttons and simply drag it and drop it anywhere you wish to place it within your content. If you click on the button itself in your Post and Page Builder design layout, a pencil and link symbol appear. These allow you to further edit the design or text on the button, and to remove or change the page that the button links to.

Pro tip: Be sure to use labels on your buttons that clearly identify what they do and why a viewer should click them. For example, use “Learn More” when linking to another article or “Sign Up” when asking website visitors to join your mailing list.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Bernardo,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Your Connect key is used to unlock additional premium features in our plugins and themes, including the removal of the Special Thank attribution link in the footer. You can locate all known Connect keys associated with your account under the Connect Keys section of the BoldGrid Central dashboard. Once you have your key you can connect it to your website by navigating to Settings > BoldGrid Connect and adding it there which should then unlock the ability to hide the attribution.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Ron,

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions. Sorry to hear you’re having a bit of trouble but let’s see if we can help you out.

I attempted to recreate this your column expansion issue using a testing environment with the WestView WordPress theme and Post and Page Builder and I did not experience any issues.

I know WordPress implemented a major update to WordPress 6.0 that could be the source of your issues. You should double check to be sure that your WordPress Core, WestView theme and Post and Page Builder plugins are all up to date.

I hope this helps. If the problem persist please link us to a URL where the issue is present so that we can inspect it using browser tools.

Hi ApeOnEarth!

Thanks for the update. I’m happy to hear you were able to regain access to your WordPress site! I suspected a caching issue to be the culprit. I think you should be okay now to update your Crio Pro WordPress theme and BoldGrid Post and Page Builder plugin.

Try updating both while still running TwentyTwenty as your current theme and switch back to Crio once the updates are complete.

Please don’t hesitate to reach back out if you need further assistance with this!

Hi Andrew,

I’m sorry to hear you’re having trouble accessing your BoldGrid Central account. You should be able to send a reset link to the email address associated with your account. We have a guide on accessing your Cloud WordPress account that should help with that.

Please let us know if you have any other questions for us.

Thank you ApeOnEarth,

I think this is due to an error in W3 Total Cache. I believe the plugin is still trying to serve older outdated code associated with the previous WordPress version. I’ve seen this happen before after a major release. What you want to do is remove and reinstall W3 Total Cache to rebuild your caching structure.

Follow these steps to completely remove W3TC:

– Purge Cache
– Deactivate and Delete Plugin in the dashboard
– Check .htaccess file and remove W3TC configurations (make a backup of the file before deleting)
– W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”. Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.

Delete the following files and folders from your /wp-content directory:
cache folder
w3tc-config folder
object-cache.php (if it exists)
advanced-cache.php (if it exists)
upgrade folder
w3-total-cache folder (if it exists)

Delete cached files from your CDN if you are using one
-Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enable the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

Go to your WordPress dashboard and reinstall W3 Total Cache

I hope this helps!

Hi Erik,

Thanks so much for reaching out! Are you using the BoldGrid Post and Page Builder to edit your pages or the standard WordPress Gutenburg editor? If you’re using Post and Page builder we have an awesome guide that you can follow to help familiarize yourself with the editor.

You also want to be sure you are not attempting to edit a “live” page. If you navigate to “Pages” from your WordPress dashboard and locate the page you’re working with and click “edit” it should open the page in the editor where you can add and modify text.

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Hi ApeOneEarth,

Thanks so much for reaching out and thanks for using Crio Pro WordPress theme!

I’m sorry to hear you ran into some problems after updating to WordPress 6.0. We inspected your site and everything looks to be up and running. Crio version 2.1.5.1 was released earlier today but I wasn’t aware of any compatibility issues with WordPress 6.0.

I suggest clearing any cache you have associated with your website (including browser cache and any server side cache), then reactivating your Crio theme.

We tried testing the update in a dev environment with no issues. If you were able to correct this issue we’d really appreciate if could inform us on how you did just we can be prepared if the problem ever arises again.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Susanne,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

Sorry to hear you’re having trouble hiding your attribution links. One quick way to clear this up is by using a bit of custom CSS. Navigate from your WordPress dashboard to Appearance < Customize CSS/JS Editor and add the CSS below:

.attribution-theme-mods .link:last-child {
    padding-right: 0;
    display: none;
}

I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Rolando,

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions!

I inspected your website and it looks like a global padding issue that’s offsetting your button text. You can try adding the bit of CSS below to the Advanced CSS section of your WordPress customizer it should clear that up for you.

.btn:not(.colored-button):not(.btn-left):not(.btn-right):not(.btn-just-icon):not(.menu-item):not(.hestia-sidebar-open):not(.hestia-sidebar-close)
{
padding-top: 5px;
}

I hope this helps. Please reach back out if you have any other questions for us!

Thanks Jake,

Are you selecting the Custom HTML widget before adding your snippet?

Hi Andrew,

Thanks so much for reaching out and thanks for using Crio Pro WordPress theme!

I would definitely try converting your PDFs on a third party software before uploading to WordPress. WordPress conversion is not the best and you’ll always lose some resolution. The best option is to use a PDF convertor tool and couple that with a free image editing software like Pixlr.

I hope this helps. Please let us know if you have any other questions for us.

Thanks Joe,

I think the problem with the edit was the fact that we can’t import your specific menu to select it’s CSS classes and that makes it a bit harder to locate the proper elements.

Awesome job on rebuilding your header! Please don’t hesitate to reach back out if you have any other questions for us.

Hi Karen,

Thanks so much for reaching out! I’m sorry to hear you’re having trouble with your Crio Pro WordPress theme but lets see if we can help you out!

We ran your site through GTmetrix page speed insights and it’s not showing any major issues in your theme. In fact, the site seems to be performing above average, which leads me to think it may be your personal browser or ISP causing the slow down. You should try clearing your cache and opening the site in a private or incognito browser to see it it helps.

Now for your issue with adding a new column in BoldGrid Post and Page Builder, instead of dragging the new column block and placing beside the old one, when working with columns in Post and Page Builder the easiest way to clone them would be to hover over the column itself, choose the “Edit” toggle, and click “Clone“. This will perfectly position a new column beside the current one. You can repeat this process to add more columns.

Could you please copy/paste your error log here in the forum if you have it available so that we can take a look? We can give our best suggestions on how to resolve any errors you’ve found in your theme.

I hope this helps! Please let us know if you have any other questions for us.

Hi John,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

Congratulations on upgrading to a premium license! Have you also installed and activated the stand-alone Crio Premium helper plugin? You will not have access to all of your premium features until you do so. If you haven’t you can download the plugin from your BoldGrid Central account under the “Plugins” icon.

Here’s a guide on how to access BoldGrid Central just in case your unsure of how to do so.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Melissa,

Thanks so much for reaching out! Our product Total Upkeep is the perfect solution if you’re looking for a WordPress backups and migrations plugin.

Transferring a website with Total Upkeep is a quick and simple process. Simply install Total Upkeep on both websites, create a backup archive on the first site, then restore that backup on your second site. You will be provided with a Total Upkeep “magic link” to automate the transfer process.

Total Upkeep comes with automated remote backups, tools to restore your site even if your WordPress installation is corrupt, the ability to automatically rollback failed updates and more. We have a premium option as well as a free version so that you can get started right away!

I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.

Hi Heather,

Thanks so much for reaching out with your Crio <a href=”https://www.boldgrid.com/crio-wordpress-theme-for-business/”>Pro WordPress theme</a> questions!

You should be okay to update WordPress to PHP version 8.0 as far as Crio is concerned, your theme has been tested on every PHP version up to 8.0.  However, you may want to conduct an overview of your non BoldGrid plugins and extensions as those third party platforms may have insecurities of their own.

If you’re using a major plugin that you’re unsure of I would definitely reach out to that plugins developer before updating.

I hope this helps!  Please let us know if you have any other questions for us.

Hi Nancy!

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!

In order to remove the page title from your category archive pages navigate from your WordPress dashboard to Appearance < Customize < Design < Blog < Posts  and choose the option to “hide” page title.

I hope this helps!  Please don’t hesitate to reach back out if you have any other questions for us!

Hi Rob,

Thank you so much for reaching out and hosting with our premium partner DreamHost!

You can obtain your BoldGrid Premium Connect Key directly from your DreamHost dashboard.  If you have trouble finding it there, you can log in to your BoldGrid Central account with the same login information you would use to access your web hosting account with DreamHost.

You will can access and download our premium suite of plugins an themes from your BoldGrid Central account.

I hope this helps.  Please reach back out to us if you have any other questions!