Brandon C

Hi Tristan,

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions!

You can actually embed most media types directly from Post and Page Builder. For example in order to embed a Spotify player into your post simply grab the embed code from Spotify, go into the page in Post and Page Builder and switch to the “Text” editor and paste the iframe into your page then switch back to the “Visual” editor to place the iframe which now will appear as a content block.

I hope this helps Tristan!

Awesome Ron!

We can’t actually take login info in the free support forum. But the premium team is super quick to respond so I’m sure they’ll be reaching out to you shortly!

I hope you can get this resolved quickly Ron!

Hi Sixto,

Sorry you’re having issues with your BoldGrid Post and Page Builder editor. Are you getting an error message of any kind along with the timeout? If so could you please copy/paste it into the thread here?

Hi Ron,

Sorry to hear you’re still having trouble with this. Could you please reach out to the Premium Support channel inside of your BoldGrid Central account so that we can get you over the correct version of Crio Premium.

With your permission we could also log into your site directly to take a look at your current setup. I’m just guessing here but if there’s an error and Crio Premium’s not uploading correctly for you it could be effecting the current functionality in your theme as well. We’d be happy to take a look as it could help us document this issue and resolve it on a broader bases.

We look forward to assisting you further with this!

Hi Sixto!

I apologize for the confusion. If you simply need to remove the “Page Titles” in your content you can do that with a bit of custom CSS. Just navigate to your WordPress customizer Appearance < Customize < CSS/JS editor and add the code below to the CSS Editor:

.page-header-wrapper .page-header .featured-imgage-header {
    padding-left: 20px;
    padding-right: 20px;
    display: none;
}

I hope this helps Sixto!

Thanks Hameed,

I think this issue deserves a closer look. I see you have a Premium Connect Key associated with your email which means you have access to our Premium Support channel. In our premium support queue you can allow us access to your website so that we can take a more direct look into this issues which seems to be a bug of some sort.

Please follow this guide to access our premium support channel where we can continue this interaction.

We look forward to hearing from you.

Brandon C.

Hi Annie,

Thank so much for reaching out and thank you for using Crio Pro WordPress theme!

I’m so sorry to hear you’re having problems with your Crio theme, as well as located your Premium Access Key and Premium Support.

One way you can obtain your premium access key is through your BoldGrid Central account. You’d just need to login and navigate to the “Connect Keys” tab and copy your “Premium Connect Key” then paste it into your websites Crio configurations.

We have a guide on “How to find your “Connect Keys” that you may find useful.

Now for your issue of your site being in “Dark Mode”, that is not a native Crio feature so I’m assuming it may be coming from a different plugin or CSS setting. Is this issue only present on the backend (admin) section of your website?

We look forward to hearing from back from you on the last matter. Please let us know if there’s anything else that we can answer for you!

Hi Jennifer,

Your issue is most seems to be similar to Ron’s, where it’s tied to the Post and Page Builder/Crio Premium functionalities. I’d encourage you to log in to your BoldGrid Central account, copy your Premium Connect key and paste it into your BoldGrid settings on your website.

I hope this helps to resolve your issue.

Hi Hameed,

Thanks so much for reaching out and thank you for using the Hifidel theme with BoldGrid Post and Page Builder for WordPress!

In your Hifidel theme the global background elements can be controlled directly from the WordPress customizer. The customizer allows you to control many aspects of your sites design directly from that dashboard. You can access the background control by navigating from your WordPress dashboard to Appearance < Customize < Background < Pattern & Color < Background Color

You can also use the BoldGrid Post and Page Builder to fine tune background elements on specific pages.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Dr. Sixto,

Thanks for reaching out with your BoldGrid Post and Page Builder questions.

I think your problem has to do with your Premium Connect Key. I see you have one active for your domain but you may need to paste it into your Crio Premium settings to unlock the additional functionalities.

You can get your Premium Connect Key from your BoldGrid Central account under the Connect Keys tab. Here’s a guide on “How to get your BoldGrid Connect Keys” that should help if you have any trouble finding it.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Sixto,

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!

The Inspirations plugin is only for site deployment purposes so you wouldn’t change the background there. Your global background elements can be changed in the WordPress customizer. The Crio customizer allows you to control many aspects of your sites design directly from that dashboard.

You can also use the BoldGrid Post and Page Builder to fine tune background elements on specific pages.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Debra,

I’m sorry to hear you’ve been unintentionally charged. Could you please send us a copy of your invoice so that we can look up the charge and properly refund it for you? We will be happy to do so.

We look forward to hearing from you.

Hi Tandy,

Thanks for your BoldGrid Post and Page Builder questions.

I think the best way to go about this to download and install the BoldGrid Gallery plugin from the “plugins” dashboard of your BoldGrid Central account if you haven’t already. Our gallery plugin will allow you to select multiple images at a time and organize them using the gallery setting tools.

I hope this helps!

Hi Hatem,

Thank you for reaching out with your Total Upkeep questions. I’m sorry to hear you’re having trouble with your auto-backup to Google Drive.

We have a guide on troubleshooting this issue that you might find useful.

In summary, can you confirm that (1) in your Total Upkeep settings you do have “Google Drive” checked, and (2) you’re using “Cron” and not “WP Cron”?

When you can confirm the above, we can figure out our next troubleshooting steps.

I hope this helps. Please let us know if you have any other questions for us.

Hi Sergei,

You may also need to install your premium connect key. You can obtain it from the “Connect Keys” section of your BoldGrid Central account.

You won’t have full access to Crio Premiums features until you attach your premium connect key to your WordPress instance.

I hope this helps.

Hi Errol,

Thanks so much for reaching out and thank you for hosting with our premium partner Dreamhost!

Are you attempting to publish changes you’ve made from within BoldGrid Post and Page Builder or do you actually need to migrate a website from one WordPress instance to another?

If you need to migrate an entire website the best way to do that is by using our Total Upkeep Backups and Migrations plugin. Total upkeep make site transfers quick and simple. You just need to install the plugin at both URLs and follow the steps to create a backup, generate a “magic” transfer link, and then use that magic link to transfer your site to the new instance.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Ron!

Thanks so much for your reply. I think this could definitely be related to your connect key and Post and Page Builder Premium status. I checked your account and I see you do have an active premium connect key. You may need to log in to your BoldGrid Central account, copy your Premium Connect key and paste it into your BoldGrid settings on your website.

I know that without Post and Page Builder premium you will surely lose some functionality. We have a guide that explains how to locate your BoldGrid connect keys in case you have any trouble finding it.

I hope this helps to resolve the issue. Please let us know if you have any questions Ron!

Hi Lisa,

Thanks for reaching out and thank you for using the Primas theme with BoldGrid Post and Page Builder for WordPress!

I’m sorry to hear you’re having some issues with the mobile responsiveness of your page banner. I inspected your website and think I see what you mean. Your section appears to have some additional margin/padding for it’s full width display on larger screens which is understandably problematic on smaller devices.

One thing you could do here is use the responsive utilities in Post and Page builder to set a custom display for your banner section on smaller device screen sizes.

The responsive utilities also allow you to hide elements you do not wish to display on any particular screen size allowing you to build a truly custom layout for each.

I hope this helps. Please let us know if you there’s anything else that we answer for you.

Hi Ron,

As always thanks for reaching out with your BoldGrid Post and Page Builder questions.

I spun up your site in a dev environment in an attempt to recreate your issue, unsuccessfully. When I choose the option to add a hyperlink it functions properly. I still get the popup where I can select options and modify the link:

I think similar to your issue here this may have to do the new WordPress updates and you may need to bring your WordPress Core, theme and plugins up to date to restore some functionality.

I hope this helps. Please let us know if you have any other questions for us.

Awesome Erik,

I’m happy everything worked out for you. Be sure to start a new forum topic if you ever have questions for us in the future, we’ll be glad to help!