Forum Replies Created
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May 23, 2022 at 7:41 am in reply to: How do I edit the footer widget to change the year in my BoldGrid Hifidel Theme? #53492
Brandon C
KeymasterHi Jake!
Thanks so much for reaching out and thank you for using the Hifidel WordPress theme with BoldGrid Post and Page Builder!
We inspected your page and it looks like you have your copyright line set up as a custom footer widget. If you would like to modify this text you should be able to do so by navigating from your WordPress dashboard to Customize < Widgets < Footer Center and modify the footer text you see there.
You can also add a Custom HTML widget that will automatically change the year for you. Just add this bit of HTML to your widget:
I hope this helps! Please reach back out if you have any other questions for us.
Brandon C
KeymasterHi Heather,
Thanks so much for reaching out with your Crio <a href=”https://www.boldgrid.com/crio-wordpress-theme-for-business/”>Pro WordPress theme</a> questions!
You should be okay to update WordPress to PHP version 8.0 as far as Crio is concerned, your theme has been tested on every PHP version up to 8.0. However, you may want to conduct an overview of your non BoldGrid plugins and extensions as those third party platforms may have insecurities of their own.
If you’re using a major plugin that you’re unsure of I would definitely reach out to that plugins developer before updating.
I hope this helps! Please let us know if you have any other questions for us.
Brandon C
KeymasterHi Jacqueline,
Thanks so much for reaching out! You just need to access your BoldGrid Central account and click the Connect Keys icon to view all of your available keys.
I hope this helps! Please let us know if you have any other questions for us.
May 23, 2022 at 7:22 am in reply to: How do I remove the page titles from my Blog category archive pages? #53481Brandon C
KeymasterHi Nancy!
Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!
In order to remove the page title from your category archive pages navigate from your WordPress dashboard to Appearance < Customize < Design < Blog < Posts and choose the option to “hide” page title.
I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us!
May 23, 2022 at 6:22 am in reply to: How do you removed the Boldgrid footer and add custom contact info? #53477Brandon C
KeymasterHi Traneil,
Thanks for reaching out and thanks you for using Crio <a href=”https://www.boldgrid.com/crio-wordpress-theme-for-business/”>Pro WordPress theme</a>!
We put together a guide on how to customize your Crio footer design. It will show you where navigate in the customizer to make your footer changes. Towards the end of the guide it talks about removing the BoldGrid attribution content.
Another way to go about this is to implement a custom footer. Crio uses a special feature that allows you to create custom headers and footers using the same drag and drop functionality as the BoldGrid <a href=”https://www.boldgrid.com/support/page-builder/”>Post and Page Builder</a> for WordPress!
We have a video along with this guide here that explains that process in detail.
I hope this helps! Please reach back out if you have any other questions for us.
Brandon C
KeymasterHi Rob,
Thank you so much for reaching out and hosting with our premium partner DreamHost!
You can obtain your BoldGrid Premium Connect Key directly from your DreamHost dashboard. If you have trouble finding it there, you can log in to your BoldGrid Central account with the same login information you would use to access your web hosting account with DreamHost.
You will can access and download our premium suite of plugins an themes from your BoldGrid Central account.
I hope this helps. Please reach back out to us if you have any other questions!
Brandon C
KeymasterThanks Joe!
Try replacing your current HTML with this modified block and let us know solves the issue for you.
We’re looking forward to your reply!
Brandon C
KeymasterThank you Joe!
I’m happy you were able to single out the issue. This seems to be a simple padding issue as well in regards to your menu items. If you don’t mind, can you pull up your custom header in the editor and click the “Text” icon to switch to HTML formatting, then copy all the HTML you see there and paste it into the forum here for us.
We will inspect your HTML and try to resolve the padding issues for you, and send you back clean code that you can insert back into your custom header.
I hope this helps. We look forward to hearing back from you!
May 17, 2022 at 11:03 am in reply to: How do I change Icon and Button colors in my BoldGrid theme? #53152Brandon C
KeymasterThe “Icons” you see in Post and Page builder are all apart of the Font Awesome icon library. The best way to obtain them is to download them directly from Font Awesome. This way you’ll have all access to all downloadable file types CSS syntax.
I hope this helps Arthur!
May 17, 2022 at 10:40 am in reply to: General questions about Total Upkeep backups and migrations #53150Brandon C
KeymasterYou’re most certainly welcome Robert! Please don’t hesitate to reach back out if you have any other questions for us.
May 16, 2022 at 4:18 pm in reply to: General questions about Total Upkeep backups and migrations #53116Brandon C
KeymasterHi Robert,
Thanks so much for reaching out with your Total Upkeep questions! You can use a Total Upkeep Premium license on as many sites as you need as long as you are the owner of the website and they are not client sites. If you’re setting up sites for your clients they would need to purchase an individual premium license.
You can download backups directly to your local machine or store them in the cloud based platforms like Google Drive and Amazon.
And finally, yes you’ll have the ability to backup a Woocommerce Store and easily transfer it to a different domain. With Total Upkeep you can select specific database files and transfer those files over to a different WordPress instance.
I hope this helps. Please reach back out to us if you have any other questions.
Brandon C
KeymasterHi Michael,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
I’m sorry to hear you’re having issues. Did you notice this issue after updating your Crio theme or Post and Page Builder? I’m thinking another plugin clashing with your BoldGrid Post and Page Builder plugin and that could be the reason for this.
Are you getting an error message of any sort when attempting to access your saved block library? If so please share it with us here in the forum so we can have a look. You should also switch on wp-debugging to see if any errors reveal themselves.
As far as cropping images, I always suggest cropping your images using free image software like Pixlr before uploading to your WordPress site. WordPress is not the best software for Cropping images or changing proportions.
May 16, 2022 at 3:08 pm in reply to: Is there a way to show only certain menu items on certain pages in Crio WordPress theme? #53110Brandon C
KeymasterHi Karen,
Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!
You can definitely incorporate different page header menu displays for individual pages and post by using a the Custom Page Headers tool that is native to Crio. You would first need to create the custom menus that you would like to display on each page by navigating from your WordPress Dashboard to Appearance < Menus.
After creating your menus navigate to Crio < Page Headers and create a custom page header for each of your menus. Now you can use your newly created custom page headers on any page or post with BoldGrid Post and Page Builder. You simply need to set the Page Header attribute to whichever one you would like to display.
Now lets address you second question. The responsiveness of many website areas in Crio, like the header and footer sections, are automatically designed to shift their content to create a readable mobile display. There are also some Responsive Utilities provided by the Post and Page Builder that allow you to select the device type and change how your content looks for difference screen sizes.
The responsive utilities icons on each page allow you to adjust block elements according to screen size without effecting the other device sizes. When you select a specific device size you the Post and Page builder will adjust and show you preview of your page in whichever size you choose.
You can control global typography from the WordPress customizer inside of the Appearance < Customize < Fonts section.
To take it a step further if you would like to remove the auto-hyphens for Headings and Sub-Headings in your content you can add this “CSS” snippet to the CSS/JS editor section of your customizer:
.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 { word-wrap: normal; hyphens: manual; -webkit-hyphens: manual; }
I hope this helps! Please let us know if you have any other questions for us!
May 16, 2022 at 12:20 pm in reply to: The WordPress customizer is not loading after Crio update #53101Brandon C
KeymasterThank you Julianne,
I was playing around with the custom header functionality in a development environment and I’m not sure how the clash came about but one thing you could try is editing the custom page header itself then scroll to the bottom and re-register the menu location and publish.
This seemed to have corrected the issue for me and restored functionality with no further problems. You can try that and let us know if it works for you as well.
I hope this helps!
Brandon C
KeymasterHi Leonard,
Thanks so much for reaching out! Are you having trouble logging into your BoldGrid Central account or is it logging into your actual WordPress that site that you’re having problems with?
Here’s a awesome guide from InMotion Hosting on how to log back into your WordPress site.
I hope this helps. Please let us know if there’s anything else that we can answer for you!
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This reply was modified 2 years, 4 months ago by
Brandon C.
Brandon C
KeymasterHi Eric,
Sorry you’re having issues with this as well you could try using this link to manually set a password for your account to see if that works.
I hope you can get this resolved quickly. Let us know if you have any issues.
May 13, 2022 at 3:53 pm in reply to: How do I change Main Menu font in my Crio WordPress theme? #52926Brandon C
KeymasterThanks Andrew,
You can change the font and casing of your Main Menu items from the WordPress Customizer. You’d just navigate from your WordPress dashboard to Appearance < Design < Menus < Main Menu < Font and from here you can change the Font Family, as well as Text Transformation of your page header menu text.
However, if you wish to add a custom font that is not native to the Google Fonts library you will need to enqueue the font as mentioned above in order select it using CSS.
I hope this helps!
May 13, 2022 at 3:45 pm in reply to: The WordPress customizer is not loading after Crio update #52922Brandon C
KeymasterThanks Julianne,
That does make since, could you check your Crio Premium plugin to make sure that it is updated to it’s latest version as well? The current version of Crio Premium at this time is 1.6.1.
May 13, 2022 at 3:42 pm in reply to: How do I change Main Menu font in my Crio WordPress theme? #52920Brandon C
KeymasterHi Andrew,
I apologize I thought the main issue was the custom font itself not loading, which the solution would be to enqueue the custom font so that you can call it in the customizer.
Did you have a more specific question you would like for us to answer?
May 13, 2022 at 8:43 am in reply to: Does the Post and Page Builder work with WooCommerce and can it be saved as templates? #52902Brandon C
KeymasterHi Annie,
Thanks so much for reaching out with your BoldGrid Post and Page Builder for WordPress questions!
Yes, WooCommerce can be easily incorporated into your post and page builder content using Widgets and Shortcodes. You can use Post and Page builder to create a completely custom WooCommerce experience and you can save your templates just like any other Post and Page Builder block to reuse in your content.
Our community manager Jesse created an awesome guide on how to use Post and Page builder with WooCommerce that I think should be beneficial to your efforts:
I hope this helps! Please let us know if you have any other questions for us.
Brandon C
KeymasterHi Pamela,
Thanks for reaching out and thank you for using BoldGrid Cloud Services for WordPress!
The “Service Unavailable” message is just due to the sheer amount of Cloud WordPress users who are active at the same time. We have over 75,000 active websites signed on and using the service. The error message normally only last about 3 – 5 minutes on average. You can try clearing your cache and reloading the page or try accessing the URL in a different web browser.
Keep in mind “Cloud WordPress” is for site staging and development purposes only and should not be used in place of a traditional web host.
I hope this helps. Please reach back out if you need further assistance.
May 13, 2022 at 8:21 am in reply to: How do I change Main Menu font in my Crio WordPress theme? #52895Brandon C
KeymasterHi Andrew,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
Sorry you’re having trouble including your custom font into your theme. The Your Crio theme uses the Google Fonts library to incorporate fonts. If you’re using a custom font that is not listed in the customizer you’ll have to find a way to enqueue that font before you can call it using CSS.
The best way to go about this in my opinion is to use a plugin like Code Snippets to enqueue your custom fonts.
I hope this helps. Please reach back out if you need further assistance with anything.
May 13, 2022 at 7:59 am in reply to: The WordPress customizer is not loading after Crio update #52891Brandon C
KeymasterHi Julianne,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
I’m sorry to hear the Crio update caused your WordPress Customizer to stop functioning properly.
It’s more than likely your Crio theme is clashing with another activated plugin. One thing you can do is try deactivating all plugins with the exception of BoldGrid related plugins and see if it allows you to to reactivate your Crio WordPress theme. After doing so try reactivating each plugin one by one, to see if there are any mishaps.
In order to better assist you from our end we need a bit more information about this issue. Could you please enable debugging on your website so that we can review your error logs? Be sure to also enable
define( 'WP_DEBUG_LOG', true );
as well so that we can review all off-screen error notices.I hope this helps! We look forward to assisting you further with this.
Brandon C
KeymasterHi Joe,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
I think your issue is very similar to the one mentioned in the thread. I inspected your website and I see this issue is present on almost all pages on the site which leads me to believe that there may be some negative padding inside of one of your global elements. I’ve often see this when someone is using a custom page header or footer, as it uses the same drag and drop functionality as BoldGrid Post and Page Builder so the same issue could still present themselves.
If you are using custom page headers or footers I suggest editing them to make them full width as well. You can use the same method as stated in the video that you would use with “Post and Page Builder” full width blocks.
I hope this helps. Please let us know if you have any other questions for us!
Brandon C
KeymasterHi David! Thanks so much for reaching out and thanks for using Crio Pro WordPress theme!
There are a few different ways to add clickable featured images to your blog content. First, you can add this functionality in the WordPress Customizer . Navigate to Appearance < Customize < Design < Blog < Posts and here you can control global elements of your Blog/Archive pages. You can choose to show or hide your featured images using that tab.
Another way is to incorporate a blog “Post List” widget into one of your post or pages using BoldGrid Post and Page Builder. Just edit any page and select the “Plus” icon then scroll down to until you find the Post List widget. Once you incorporate the widget into the page you can hover over it and select the pencil to bring up the control options. You can add Post Images under “Choose the layout options“. In order for either of these methods to work you’ll need to have a featured image added to each of your blog posts.
We inspected your site and it looks like you’ve already resolved this issue on your own but if you have any other questions for us definitely don’t hesitate to reach back out!
May 12, 2022 at 6:38 am in reply to: BoldGrid Easy SEO is not working on WooCommerce product pages #52841Brandon C
KeymasterThank you Chitra,
BoldGrid Easy SEO was built to be compatible with our BoldGrid products such as BoldGrid Post and Page Builder for WordPress and Crio Pro WordPress theme.
In your case the best thing to do would be to install and activate a universal SEO plugin such as Yoast SEO or All In One SEO. These SEO plugins should work well with your current setup.
I hope this helps.
May 11, 2022 at 11:46 am in reply to: My website crashed after Crio Premium plugin 1.6.0 upgrade #52788Brandon C
KeymasterThanks Cu!
I’m so happy you were able to isolate the issue. I think you should be good to update to Crio 1.6.1 now. Just be weary as you begin to reactivate your other plugins, as one of them may have caused the clash. I would still reactivate each one, one by one.
I see you may have already switched off debugging but if the problems persist be sure to switch it back on and reach out to us so we can have a look.
I hope we’ve answered all of your questions. Please reach back if you need help with anything else!
May 11, 2022 at 11:41 am in reply to: BoldGrid Easy SEO is not working on WooCommerce product pages #52786Brandon C
KeymasterHi Chitra,
Thank you so much for reaching out and thanks for using the BoldGrid Easy SEO plugin for WordPress!
The best way to add the Easy SEO functionality to your products is to incorporate the BoldGrid Post and Page Builder into your WooCommerce custom post types. This involves diving into your servers file manager a bit but our Community Manager Jesse created an awesome video on how to do just that!
I hope this helps! Please let us know if you have any other questions for us.
Brandon C
KeymasterHi Larry,
Thanks for reaching out and thanks for using our BoldGrid Cloud WordPress Services!
I’m sorry to hear you’re having trouble getting in to your site. Are you having trouble with your Cloud WordPress Login or with logging in to the Cloud Instance itself? If you can access your BoldGrid Central account login you should be able to log in to your Cloud WordPress instance from the “Cloud WordPress” tab.
Here’s a guide on how to access to your BoldGrid Central account.
I hope this helps. Please let us know if there’s anything else that we can answer for you.
May 10, 2022 at 1:06 pm in reply to: My website crashed after Crio Premium plugin 1.6.0 upgrade #52735Brandon C
KeymasterHi Cu,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
I’m sorry to hear the Crio Premium 1.6.0 update caused your website to crashed. I would like you to know that the latest update for Crio Premium is actually 1.6.1 so if you have still the option to update to that version it could resolve the issue.
It’s more than likely Crio Premium is clashing with another activated plugin. One thing you can do is try deactivating all plugins with the exception of BoldGrid related plugins and see if it allows you to to reactivate Crio Premium and update to 1.6.1. After doing so try reactivating each plugin one by one, to see if there are any mishaps.
In order to better assist you from our end we need a bit more information about this issue. Could you please enable debugging on your website so that we can review your error logs? Be sure to also enable
define( 'WP_DEBUG_LOG', true );
as well so that we can review all off-screen error notices.I hope this helps! We look forward to assisting you further with this.
May 10, 2022 at 12:37 pm in reply to: My Crio WordPress theme does not load on iPad or iPhone #52731Brandon C
KeymasterHi Deborah!
Yes, I think you’re right I must’ve tested after you got the issue resolved. I’m happy to hear you guys were able to work it out. I’m going to try replicating this issue myself, it may be something we need to report to our developers in a bug ticket. Thanks so much for the insight!
Please let us know if there’s anything else we can help you with!
Brandon C
KeymasterHi Min,
Thanks so much for reaching out with your Crio Pro WordPress theme questions!
Since you’ve already ruled out caching lets review the ways you’re changing and applying fonts in Crio. Is your goal to change Global Fonts inside of the WordPress Customizer? Or are you trying to change text in one of your “Pages” or “Posts”?
The difference is, the fonts controlled in the customizer only effect global elements on your site, such as, your page headers and footers, sidebars, widget text etc. The global elements may not however effect specific page titles and fonts. If you’re having trouble switching fonts using the customizer it’s likely you need to edit the “page” or “post” you’re working on in the BoldGrid Post and Page Builder in order to change it.
If you’re working in the Post and Page Builder another thing you might want to review is the Responsive Utilities settings. The Responsive Utility settings in Post and Page builder allow you to control how elements appear on different screen sizes. You can find them by selecting the hamburger menu that appears after hovering over any element and navigating to the Advanced Control setting:
And Selecting the Responsive Utilities option:
I hope this helps! Please let us know if you need further assistance with this.
Brandon C
KeymasterHi Deborah,
Thanks so much for reaching out and I’m sorry to hear you’re having trouble with your Crio Pro WordPress theme!
I inspected your site on a few different browser types as well as some of my personal devices and it seems to be loading properly on my end. That leads me to think that either you’ve resolved this issue on your own, or that the problem is likely related to caching.
If you haven’t done so already clear all cache associated with your website including browser cache and any server side caching agents. After doing so try opening the site in an incognito browser on your smaller screen size devices to see if that resolves your issue.
I hope this helps. Please let us know if you have any other questions for us.
May 9, 2022 at 3:35 pm in reply to: My live website looks different from the page in Post and Page Builder #52673Brandon C
KeymasterHi Ashlee,
Thanks for the screenshot. I inspected the page on my end and it looks like all the images match up to the order you have them in inside of Post and Page Builder. The only visible difference I see is that on your live page the Image titles/descriptions are displayed.
May 9, 2022 at 10:58 am in reply to: My live website looks different from the page in Post and Page Builder #52655Brandon C
KeymasterThanks Ashlee,
In that case we would actually need you to send us a screenshot of the image gallery in its exact state in the Post and Page Builder. For example if you view your “live page” while logged in and simply click edit page and scroll to your image gallery without clicking anything, we need you to send us a screenshot of that in order to compare it with the gallery on the live page.
Thanks so much we look forward to hearing from you!
May 9, 2022 at 10:46 am in reply to: My live website looks different from the page in Post and Page Builder #52650Brandon C
KeymasterThank you Ashlee!
This screenshot shows the “Edit Gallery” tool and not the actual layout as it’s displayed in BoldGrid Post and Page Builder but we can we work with this.
The formatting in the “Edit Gallery” tool is simply for displaying what images are included in your gallery. The live image controls for your gallery are shown in the right sidebar of your screenshot. You can use these controls to change the way images are displayed in your live gallery.
If you would like to add more columns to your gallery, for example to display 6 images on your page per row instead of 3, you would switch the “Columns” drop-down from 3 to 6.
You can change the size of your images with the “Size” drop-down and you can also change the way your images are displayed on the page using the “Display” drop-down. You can change the way your captions are displayed on your images with the “Captions” option and so-on.
I hope this helps! Please let us know if there’s anything else that we can answer for you.
May 9, 2022 at 8:34 am in reply to: My live website looks different from the page in Post and Page Builder #52642Brandon C
KeymasterThanks Ashlee,
Can you please send us a screenshot of your page in the page editor as it stands using ImgBB so that we can compare it to your live site and give our best suggestions on how to proceed?
We look forward to hearing back from you!
May 9, 2022 at 8:31 am in reply to: How do I Edit the Copyright line in my BoldGrid Resolve theme? #52640Brandon C
KeymasterHi Cecilia!
Thanks so much for reaching out and thank you for using the Resolve WordPress theme with BoldGrid Post and Page Builder!
We inspected your page and it looks like you have your copyright line set up as a custom footer widget. If you would like to modify this text you should be able to do so by navigating from your WordPress dashboard to Customize < Widgets < Footer Center and modify the footer text you see there.
You can also add a Custom HTML widget that will automatically change the year for you. Just add this bit of HTML to your widget:
I hope this helps! Please reach back out if you have any other questions for us.
May 9, 2022 at 8:23 am in reply to: Having issues with mobile responsiveness in Crio WordPress theme #52639Brandon C
KeymasterHi Greg!
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
Crio is built on the Bootstrap Framework so it’s more or less created to be mobile responsive right out of the box but it can sometimes take a few tweaks to get it to display exactly the way you want.
One of the main concerns we get is the Auto-Hyphens for Headings in Crio. Crio is set to break up longer words in your headings and add hyphens to them as the available screen real estate shrinks by default, but there are particular use cases where you might want to change this configuration. Unfortunately there isn’t a control within the theme Customization interface to make such a change, but this alteration can be accomplished with a little Custom CSS know-how.
The following snippet will deactivate the automatic word breaks and hyphens normally added by Crio to all website headings:
.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 { word-wrap: normal; hyphens: manual; -webkit-hyphens: manual; }
I hope this helps! If you need further assistance please let us know of any specific issues you’re experiencing with Crio or BoldGrid Post and Page Builder for WordPress!
Brandon C
KeymasterHi Joseph!
Thanks for reaching out and thank you for using the Hifidel WordPress theme with BoldGrid Post and Page Builder for WordPress!
We inspected your page and I see that you now have the correct copyright year displayed in your footer. It seems to have been a JavaScript runtime error that caused the issue. Perhaps an update to one of your plugins resolved this.
If you would like the copyright year to change automatically you could try using some custom HTML and place it inside of a Custom HTML widget in your footer. This bit of HTML should do just that:
I hope this helps. Please let us know if you have any other questions for us!
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This reply was modified 2 years, 4 months ago by
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