Brandon C

Hi Jake!

Thanks so much for reaching out and thank you for using the Hifidel WordPress theme with BoldGrid Post and Page Builder!

We inspected your page and it looks like you have your copyright line set up as a custom footer widget. If you would like to modify this text you should be able to do so by navigating from your WordPress dashboard to Customize < Widgets < Footer Center and modify the footer text you see there.

You can also add a Custom HTML widget that will automatically change the year for you. Just add this bit of HTML to your widget:

I hope this helps! Please reach back out if you have any other questions for us.

Hi Jacqueline,

Thanks so much for reaching out!  You just need to access your BoldGrid Central account and click the Connect Keys icon to view all of your available keys.

I hope this helps!  Please let us know if you have any other questions for us.

Hi Traneil,

Thanks for reaching out and thanks you for using Crio <a href=”https://www.boldgrid.com/crio-wordpress-theme-for-business/”>Pro WordPress theme</a>!

We put together a guide on how to customize your Crio footer design.  It will show you where navigate in the customizer to make your footer changes. Towards the end of the guide it talks about removing the BoldGrid attribution content.

Another way to go about this is to implement a custom footer.  Crio uses a special feature that allows you to create custom headers and footers using the same drag and drop functionality as the BoldGrid <a href=”https://www.boldgrid.com/support/page-builder/”>Post and Page Builder</a> for WordPress!

We have a video along with this guide here that explains that process in detail.

I hope this helps!  Please reach back out if you have any other questions for us.

Thanks Joe!

Try replacing your current HTML with this modified block and let us know solves the issue for you.

We’re looking forward to your reply!

The “Icons” you see in Post and Page builder are all apart of the Font Awesome icon library. The best way to obtain them is to download them directly from Font Awesome. This way you’ll have all access to all downloadable file types CSS syntax.

I hope this helps Arthur!

Hi Robert,

Thanks so much for reaching out with your Total Upkeep questions! You can use a Total Upkeep Premium license on as many sites as you need as long as you are the owner of the website and they are not client sites. If you’re setting up sites for your clients they would need to purchase an individual premium license.

You can download backups directly to your local machine or store them in the cloud based platforms like Google Drive and Amazon.

And finally, yes you’ll have the ability to backup a Woocommerce Store and easily transfer it to a different domain. With Total Upkeep you can select specific database files and transfer those files over to a different WordPress instance.

I hope this helps. Please reach back out to us if you have any other questions.

Hi Karen,

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!

You can definitely incorporate different page header menu displays for individual pages and post by using a the Custom Page Headers tool that is native to Crio. You would first need to create the custom menus that you would like to display on each page by navigating from your WordPress Dashboard to Appearance < Menus.

After creating your menus navigate to Crio < Page Headers and create a custom page header for each of your menus. Now you can use your newly created custom page headers on any page or post with BoldGrid Post and Page Builder. You simply need to set the Page Header attribute to whichever one you would like to display.

Now lets address you second question. The responsiveness of many website areas in Crio, like the header and footer sections, are automatically designed to shift their content to create a readable mobile display.  There are also some Responsive Utilities provided by the Post and Page Builder that allow you to select the device type and change how your content looks for difference screen sizes.

The responsive utilities icons on each page allow you to adjust block elements according to screen size without effecting the other device sizes. When you select a specific device size you the Post and Page builder will adjust and show you preview of your page in whichever size you choose.

You can control global typography from the WordPress customizer inside of the Appearance < Customize < Fonts section.

To take it a step further if you would like to remove the auto-hyphens for Headings and Sub-Headings in your content you can add this “CSS” snippet to the CSS/JS editor section of your customizer:

.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
    word-wrap: normal;
    hyphens: manual;
    -webkit-hyphens: manual;
}

I hope this helps! Please let us know if you have any other questions for us!

Hi Leonard,

Thanks so much for reaching out! Are you having trouble logging into your BoldGrid Central account or is it logging into your actual WordPress that site that you’re having problems with?

Here’s a awesome guide from InMotion Hosting on how to log back into your WordPress site.

I hope this helps. Please let us know if there’s anything else that we can answer for you!

• This reply was modified 2 years, 4 months ago by Brandon C.

Thanks Andrew,

You can change the font and casing of your Main Menu items from the WordPress Customizer. You’d just navigate from your WordPress dashboard to Appearance < Design < Menus < Main Menu < Font and from here you can change the Font Family, as well as Text Transformation of your page header menu text.

However, if you wish to add a custom font that is not native to the Google Fonts library you will need to enqueue the font as mentioned above in order select it using CSS.

I hope this helps!

Hi Andrew,

I apologize I thought the main issue was the custom font itself not loading, which the solution would be to enqueue the custom font so that you can call it in the customizer.

Did you have a more specific question you would like for us to answer?

Hi Pamela,

Thanks for reaching out and thank you for using BoldGrid Cloud Services for WordPress!

The “Service Unavailable” message is just due to the sheer amount of Cloud WordPress users who are active at the same time. We have over 75,000 active websites signed on and using the service. The error message normally only last about 3 – 5 minutes on average. You can try clearing your cache and reloading the page or try accessing the URL in a different web browser.

Keep in mind “Cloud WordPress” is for site staging and development purposes only and should not be used in place of a traditional web host.

I hope this helps. Please reach back out if you need further assistance.

Hi Julianne,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear the Crio update caused your WordPress Customizer to stop functioning properly.

It’s more than likely your Crio theme is clashing with another activated plugin. One thing you can do is try deactivating all plugins with the exception of BoldGrid related plugins and see if it allows you to to reactivate your Crio WordPress theme. After doing so try reactivating each plugin one by one, to see if there are any mishaps.

In order to better assist you from our end we need a bit more information about this issue. Could you please enable debugging on your website so that we can review your error logs? Be sure to also enable define( 'WP_DEBUG_LOG', true ); as well so that we can review all off-screen error notices.

I hope this helps! We look forward to assisting you further with this.

Hi David! Thanks so much for reaching out and thanks for using Crio Pro WordPress theme!

There are a few different ways to add clickable featured images to your blog content. First, you can add this functionality in the WordPress Customizer . Navigate to Appearance < Customize < Design < Blog < Posts and here you can control global elements of your Blog/Archive pages. You can choose to show or hide your featured images using that tab.

Another way is to incorporate a blog “Post List” widget into one of your post or pages using BoldGrid Post and Page Builder. Just edit any page and select the “Plus” icon then scroll down to until you find the Post List widget. Once you incorporate the widget into the page you can hover over it and select the pencil to bring up the control options. You can add Post Images under “Choose the layout options“. In order for either of these methods to work you’ll need to have a featured image added to each of your blog posts.

We inspected your site and it looks like you’ve already resolved this issue on your own but if you have any other questions for us definitely don’t hesitate to reach back out!

Thanks Cu!

I’m so happy you were able to isolate the issue. I think you should be good to update to Crio 1.6.1 now. Just be weary as you begin to reactivate your other plugins, as one of them may have caused the clash. I would still reactivate each one, one by one.

I see you may have already switched off debugging but if the problems persist be sure to switch it back on and reach out to us so we can have a look.

I hope we’ve answered all of your questions. Please reach back if you need help with anything else!

Hi Larry,

Thanks for reaching out and thanks for using our BoldGrid Cloud WordPress Services!

I’m sorry to hear you’re having trouble getting in to your site. Are you having trouble with your Cloud WordPress Login or with logging in to the Cloud Instance itself? If you can access your BoldGrid Central account login you should be able to log in to your Cloud WordPress instance from the “Cloud WordPress” tab.

Here’s a guide on how to access to your BoldGrid Central account.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Deborah!

Yes, I think you’re right I must’ve tested after you got the issue resolved. I’m happy to hear you guys were able to work it out. I’m going to try replicating this issue myself, it may be something we need to report to our developers in a bug ticket. Thanks so much for the insight!

Please let us know if there’s anything else we can help you with!

Hi Deborah,

Thanks so much for reaching out and I’m sorry to hear you’re having trouble with your Crio Pro WordPress theme!

I inspected your site on a few different browser types as well as some of my personal devices and it seems to be loading properly on my end. That leads me to think that either you’ve resolved this issue on your own, or that the problem is likely related to caching.

If you haven’t done so already clear all cache associated with your website including browser cache and any server side caching agents. After doing so try opening the site in an incognito browser on your smaller screen size devices to see if that resolves your issue.

I hope this helps. Please let us know if you have any other questions for us.

Thanks Ashlee,

In that case we would actually need you to send us a screenshot of the image gallery in its exact state in the Post and Page Builder. For example if you view your “live page” while logged in and simply click edit page and scroll to your image gallery without clicking anything, we need you to send us a screenshot of that in order to compare it with the gallery on the live page.

Thanks so much we look forward to hearing from you!

Thanks Ashlee,

Can you please send us a screenshot of your page in the page editor as it stands using ImgBB so that we can compare it to your live site and give our best suggestions on how to proceed?

We look forward to hearing back from you!

Hi Greg!

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Crio is built on the Bootstrap Framework so it’s more or less created to be mobile responsive right out of the box but it can sometimes take a few tweaks to get it to display exactly the way you want.

One of the main concerns we get is the Auto-Hyphens for Headings in Crio. Crio is set to break up longer words in your headings and add hyphens to them as the available screen real estate shrinks by default, but there are particular use cases where you might want to change this configuration. Unfortunately there isn’t a control within the theme Customization interface to make such a change, but this alteration can be accomplished with a little Custom CSS know-how.

The following snippet will deactivate the automatic word breaks and hyphens normally added by Crio to all website headings:

.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
    word-wrap: normal;
    hyphens: manual;
    -webkit-hyphens: manual;
}

I hope this helps! If you need further assistance please let us know of any specific issues you’re experiencing with Crio or BoldGrid Post and Page Builder for WordPress!