Brandon C

Hi Lexi,

Thanks so much for reaching out and thank you for using the Grid-One theme with BoldGrid Post and Page Builder for WordPress!

The social media icons in your “Page Header” are associated with the “Social” navigation menu. You can access this menu in the Customizer by navigating from your WordPress dashboard to Appearance < Customize < Menus < Social Media. From here you can add new social media links or adjust your current ones.

I hope this helps! Please let us know if you have any other questions for us!

Hi Erik,

I’m happy to hear you were able to get this resolved. I’ve switched the visibility of this thread to private so you can always have it for reference but we can still delete it completely for you if you would like.

Please don’t hesitate to reach out if you have any other questions for us.

Hi Samantha,

Thanks so much for reaching out, I’m sorry to hear you having trouble install a new Cloud WordPress instance in your BoldGrid Central account.

A PR_CONNECT_RESET_ERROR to my knowledge is a browser based error that occurs when the browser cannot connect to the web server for some reason. This is often tied to security settings on your device. Are you using a firewall or proxy server by chance?

Hi ShaCola,

Thanks so much for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

First, I want to ask what theme are you using and if all plugins are up to date? I know WordPress just had a major up release so that means all major plugins should be updated as well. Post and Page Builder has been updated to meet the compatibility standards of 6.0.

The best way to test to find out if it is in fact Post and Page Builder causing this issue would be to deactivate it the the “Plugins” section of your dashboard. Once you have Post and Page Builder deactivated, load your websites front end to see if it resolves the issue. If not, then we know it’s something other than Post and Page Builder causing this problem.

I hope this helps. We hope to hear from you soon!

Thank you Karen!

I see that right now your Custom Page Header is center aligned with the site logo on the left and the navigation menu on the right.

Now just to be sure I’m understanding correctly, you would like for the custom page header shown on the /portfolio/portfolio2/ page to display exactly like your header used on your homepage? Is that right?

We look forward to hearing from you!

Hi Karen,

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you having trouble positioning the nav menu in your custom page header but we can help you out with that! We’d like to take a look at your custom headers current HTML. Could you please open your custom header in the editor and switch from the “Visual” editor to the “text” editor and copy all the HTML you see there and paste it here in the forum for us? We’ll inspect your code on our end and hopefully get the menu positioned properly.

We look forward to hearing from you!

Understood Jake,

Can you first make sure that your Hifidel theme and all plugins are up to date, then deactivate all plugins and go back into your customizer footer widget options and see if you still get the error message?

If you do not see the error message then you know a clash with a plugin is the cause of this error. Try activating each of your plugins one by one whilst checking your footer widgets after each activation until you find the problematic plugin.

I hope this helps. Please reach back out if you have any other questions for us.

Hi April,

Sorry to hear you’re having some login issues. Are you attempting to login directly to the dashboard of your WordPress site or are you trying to find one of the cloud instances within your BoldGrid Central account?

Hi Tim!

Could you refer to the reply above. We would like to inspect your current code to try to provide you with an in house solution.

Please visit your page in the Post and Page Builder and switch from the “Visual” editor to the “Text” editor and copy all the HTML you see there then, paste it here in the thread.

That way we can inspect the HTML on your page directly and try correcting the issue for you on our end. If we’re successful we’ll send you back the updated HTML so that you can replace your current code.

Thanks so much! We look forward to hearing from you.

Hi,

Thanks for reaching out with your Total Upkeep questions! I’m sorry to hear about the problems creating your backup.

I’ve seen this error a number of times before. It typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

To summarize the article, here are the most common ways to fix this:

Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.
Follow these instructions to increase your Max Execution Time and Memory Limit.

I hope this helps!

Hi Christy,

Thanks so much for reaching out with your BoldGrid Post and Page Builder questions.

It’s generally not recommended to run two page builder plugins at once as it’s been known to cause slow downs and conflicting code, but I do understand the need to do so in some instances.

One thing you could try is temporarily deactivating Elementor, then see if WordPress again allows you to select Post and Page Builder as your primary page builder.

If you use the classic WordPress editor you should be able to switch your default page editor from that screens “tools” option. Here’s a guide on setting Post and Page Builder as your preferred editor in WordPress.

I hope this helps!

Hi Q,

Thanks so much for reaching out. I’m sorry you are experiencing issues accessing your BoldGrid Cloud Instance. This error may happen from time to time but normally only last a few minutes at most. It’s normally caused by the shear volume of customers accessing their websites across our servers at one time.

I’m thinking the server was just overcrowded when you attempted accessing your site right after your initial installation. We have over 75,000 cloud instances at a time and sometimes you’ll see that error message when the server gets backed up.

When you notice this issue the best thing to do is wait 2-3 minutes and try logging in again. You can also try to access the site in a private or incognito browser just to be sure there are no caching issues preventing you from accessing the site as well.

I hope this helps! Please reach back out if you have any other questions for us.

Hi Jake!

Thanks so much for reaching out and thank you for using the Hifidel WordPress theme with BoldGrid Post and Page Builder!

We inspected your page and it looks like you have your copyright line set up as a custom footer widget. If you would like to modify this text you should be able to do so by navigating from your WordPress dashboard to Customize < Widgets < Footer Center and modify the footer text you see there.

You can also add a Custom HTML widget that will automatically change the year for you. Just add this bit of HTML to your widget:

I hope this helps! Please reach back out if you have any other questions for us.

Hi Jacqueline,

Thanks so much for reaching out!  You just need to access your BoldGrid Central account and click the Connect Keys icon to view all of your available keys.

I hope this helps!  Please let us know if you have any other questions for us.

Hi Traneil,

Thanks for reaching out and thanks you for using Crio <a href=”https://www.boldgrid.com/crio-wordpress-theme-for-business/”>Pro WordPress theme</a>!

We put together a guide on how to customize your Crio footer design.  It will show you where navigate in the customizer to make your footer changes. Towards the end of the guide it talks about removing the BoldGrid attribution content.

Another way to go about this is to implement a custom footer.  Crio uses a special feature that allows you to create custom headers and footers using the same drag and drop functionality as the BoldGrid <a href=”https://www.boldgrid.com/support/page-builder/”>Post and Page Builder</a> for WordPress!

We have a video along with this guide here that explains that process in detail.

I hope this helps!  Please reach back out if you have any other questions for us.

Thanks Joe!

Try replacing your current HTML with this modified block and let us know solves the issue for you.

We’re looking forward to your reply!

The “Icons” you see in Post and Page builder are all apart of the Font Awesome icon library. The best way to obtain them is to download them directly from Font Awesome. This way you’ll have all access to all downloadable file types CSS syntax.

I hope this helps Arthur!

Hi Robert,

Thanks so much for reaching out with your Total Upkeep questions! You can use a Total Upkeep Premium license on as many sites as you need as long as you are the owner of the website and they are not client sites. If you’re setting up sites for your clients they would need to purchase an individual premium license.

You can download backups directly to your local machine or store them in the cloud based platforms like Google Drive and Amazon.

And finally, yes you’ll have the ability to backup a Woocommerce Store and easily transfer it to a different domain. With Total Upkeep you can select specific database files and transfer those files over to a different WordPress instance.

I hope this helps. Please reach back out to us if you have any other questions.

Hi Karen,

Thanks so much for reaching out and thank you for using Crio Pro WordPress theme!

You can definitely incorporate different page header menu displays for individual pages and post by using a the Custom Page Headers tool that is native to Crio. You would first need to create the custom menus that you would like to display on each page by navigating from your WordPress Dashboard to Appearance < Menus.

After creating your menus navigate to Crio < Page Headers and create a custom page header for each of your menus. Now you can use your newly created custom page headers on any page or post with BoldGrid Post and Page Builder. You simply need to set the Page Header attribute to whichever one you would like to display.

Now lets address you second question. The responsiveness of many website areas in Crio, like the header and footer sections, are automatically designed to shift their content to create a readable mobile display.  There are also some Responsive Utilities provided by the Post and Page Builder that allow you to select the device type and change how your content looks for difference screen sizes.

The responsive utilities icons on each page allow you to adjust block elements according to screen size without effecting the other device sizes. When you select a specific device size you the Post and Page builder will adjust and show you preview of your page in whichever size you choose.

You can control global typography from the WordPress customizer inside of the Appearance < Customize < Fonts section.

To take it a step further if you would like to remove the auto-hyphens for Headings and Sub-Headings in your content you can add this “CSS” snippet to the CSS/JS editor section of your customizer:

.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
    word-wrap: normal;
    hyphens: manual;
    -webkit-hyphens: manual;
}

I hope this helps! Please let us know if you have any other questions for us!

Hi Leonard,

Thanks so much for reaching out! Are you having trouble logging into your BoldGrid Central account or is it logging into your actual WordPress that site that you’re having problems with?

Here’s a awesome guide from InMotion Hosting on how to log back into your WordPress site.

I hope this helps. Please let us know if there’s anything else that we can answer for you!

• This reply was modified 2 years, 8 months ago by Brandon C.