Brandon C

Thanks Andrew,

You can change the font and casing of your Main Menu items from the WordPress Customizer. You’d just navigate from your WordPress dashboard to Appearance < Design < Menus < Main Menu < Font and from here you can change the Font Family, as well as Text Transformation of your page header menu text.

However, if you wish to add a custom font that is not native to the Google Fonts library you will need to enqueue the font as mentioned above in order select it using CSS.

I hope this helps!

Hi Andrew,

I apologize I thought the main issue was the custom font itself not loading, which the solution would be to enqueue the custom font so that you can call it in the customizer.

Did you have a more specific question you would like for us to answer?

Hi Pamela,

Thanks for reaching out and thank you for using BoldGrid Cloud Services for WordPress!

The “Service Unavailable” message is just due to the sheer amount of Cloud WordPress users who are active at the same time. We have over 75,000 active websites signed on and using the service. The error message normally only last about 3 – 5 minutes on average. You can try clearing your cache and reloading the page or try accessing the URL in a different web browser.

Keep in mind “Cloud WordPress” is for site staging and development purposes only and should not be used in place of a traditional web host.

I hope this helps. Please reach back out if you need further assistance.

Hi Julianne,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear the Crio update caused your WordPress Customizer to stop functioning properly.

It’s more than likely your Crio theme is clashing with another activated plugin. One thing you can do is try deactivating all plugins with the exception of BoldGrid related plugins and see if it allows you to to reactivate your Crio WordPress theme. After doing so try reactivating each plugin one by one, to see if there are any mishaps.

In order to better assist you from our end we need a bit more information about this issue. Could you please enable debugging on your website so that we can review your error logs? Be sure to also enable define( 'WP_DEBUG_LOG', true ); as well so that we can review all off-screen error notices.

I hope this helps! We look forward to assisting you further with this.

Hi David! Thanks so much for reaching out and thanks for using Crio Pro WordPress theme!

There are a few different ways to add clickable featured images to your blog content. First, you can add this functionality in the WordPress Customizer . Navigate to Appearance < Customize < Design < Blog < Posts and here you can control global elements of your Blog/Archive pages. You can choose to show or hide your featured images using that tab.

Another way is to incorporate a blog “Post List” widget into one of your post or pages using BoldGrid Post and Page Builder. Just edit any page and select the “Plus” icon then scroll down to until you find the Post List widget. Once you incorporate the widget into the page you can hover over it and select the pencil to bring up the control options. You can add Post Images under “Choose the layout options“. In order for either of these methods to work you’ll need to have a featured image added to each of your blog posts.

We inspected your site and it looks like you’ve already resolved this issue on your own but if you have any other questions for us definitely don’t hesitate to reach back out!

Thanks Cu!

I’m so happy you were able to isolate the issue. I think you should be good to update to Crio 1.6.1 now. Just be weary as you begin to reactivate your other plugins, as one of them may have caused the clash. I would still reactivate each one, one by one.

I see you may have already switched off debugging but if the problems persist be sure to switch it back on and reach out to us so we can have a look.

I hope we’ve answered all of your questions. Please reach back if you need help with anything else!

Hi Larry,

Thanks for reaching out and thanks for using our BoldGrid Cloud WordPress Services!

I’m sorry to hear you’re having trouble getting in to your site. Are you having trouble with your Cloud WordPress Login or with logging in to the Cloud Instance itself? If you can access your BoldGrid Central account login you should be able to log in to your Cloud WordPress instance from the “Cloud WordPress” tab.

Here’s a guide on how to access to your BoldGrid Central account.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Deborah!

Yes, I think you’re right I must’ve tested after you got the issue resolved. I’m happy to hear you guys were able to work it out. I’m going to try replicating this issue myself, it may be something we need to report to our developers in a bug ticket. Thanks so much for the insight!

Please let us know if there’s anything else we can help you with!

Hi Deborah,

Thanks so much for reaching out and I’m sorry to hear you’re having trouble with your Crio Pro WordPress theme!

I inspected your site on a few different browser types as well as some of my personal devices and it seems to be loading properly on my end. That leads me to think that either you’ve resolved this issue on your own, or that the problem is likely related to caching.

If you haven’t done so already clear all cache associated with your website including browser cache and any server side caching agents. After doing so try opening the site in an incognito browser on your smaller screen size devices to see if that resolves your issue.

I hope this helps. Please let us know if you have any other questions for us.

Thanks Ashlee,

In that case we would actually need you to send us a screenshot of the image gallery in its exact state in the Post and Page Builder. For example if you view your “live page” while logged in and simply click edit page and scroll to your image gallery without clicking anything, we need you to send us a screenshot of that in order to compare it with the gallery on the live page.

Thanks so much we look forward to hearing from you!

Thanks Ashlee,

Can you please send us a screenshot of your page in the page editor as it stands using ImgBB so that we can compare it to your live site and give our best suggestions on how to proceed?

We look forward to hearing back from you!

Hi Greg!

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Crio is built on the Bootstrap Framework so it’s more or less created to be mobile responsive right out of the box but it can sometimes take a few tweaks to get it to display exactly the way you want.

One of the main concerns we get is the Auto-Hyphens for Headings in Crio. Crio is set to break up longer words in your headings and add hyphens to them as the available screen real estate shrinks by default, but there are particular use cases where you might want to change this configuration. Unfortunately there isn’t a control within the theme Customization interface to make such a change, but this alteration can be accomplished with a little Custom CSS know-how.

The following snippet will deactivate the automatic word breaks and hyphens normally added by Crio to all website headings:

.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
    word-wrap: normal;
    hyphens: manual;
    -webkit-hyphens: manual;
}

I hope this helps! If you need further assistance please let us know of any specific issues you’re experiencing with Crio or BoldGrid Post and Page Builder for WordPress!

Hi Helen!

Thanks so much for reaching out with your questions about BoldGrid Post and Page Builder for WordPress!

The video you linked in the thread was provided by “WP Beginner” and is strictly for the Astra WordPress theme and WP Forms. It’s also describing how to implement the contact inside of the standard Gutenburg block editor and not our BoldGrid Post and Page Builder.

In order to successfully implement your contact form the way this video describes you would need to have all mentioned themes and plugins installed and your “page editor” set to use the standard “WordPress Block Editor”.

If you would like to use a WordPress theme that the integrates 100% with the “BoldGrid Post and Page Builder” you should consider switching to Crio Pro WordPress theme! Crio is our flagship WordPress theme and ships out of the box with over 400 features and customization tools. With Crio you can start with a BoldGrid Inspiration that already has elements incorporated such as contact forms and just modify them to fit your brand.

We use “We Forms” as our contact form plugin by default but your can use WP Forms or any other contact form plugin you would like. Here’s a guide on incorporating We Forms into your site but it should work just about the same for any contact form.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Tim! My apologies for the slow response this time, we were out for the weekend.

But I definitely understand what you’re saying here. Let’s try this, visit your page in the Post and Page Builder and switch from the “Visual” editor to the “Text” editor and copy all the HTML you see there then, paste it here in the thread.

That way we can inspect the HTML on your page directly and try correcting the issue for you on our end. If we’re successful we’ll send you back the updated HTML so that you can replace your current code.

Hope to hear from you soon!

Hi Tim,

Thanks so much for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

I think the best way to accomplish this would be to switch to your “text” editor from inside of Post and Page and Builder and wrap the entire row in an “anchor tag” <a></a>. That way your “content row” will link to the src value of your anchor tag.

We’d be happy to help you out with this! Could you do us a favor and link us to the URL of the page you’re experiencing this issue on. That way we can inspect the page and give you our best suggestions on how to move forward.

We look forward to assisting you further with this!

Hi TJ,

Thanks for reaching out with your Crio Pro WordPress theme questions, and for hosting with Dreamhost who is one of our premium partners.

I ran your website through GTmetrix and according to the performance metrics your site is actually performing very well. That makes me think that the issue is tied to something other than your Crio theme.

I think the first thing that you should review is your internet browser speed. You should try opening the site in a separate browser type or an incognito web browser to see if you get different results.

One thing to note is, I see you are using WP Super Cache and your “Top Issue” in GTmetrix is directly related to caching. You may need to reconfigure your “Super Cache” settings or use our recommended caching plugin W3 Total Cache which is maintained in house and should clear up the “Avoid unload event listeners” issue.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Mauro,

Thanks for the update! Be sure to reach back out if the plugin gives you anymore trouble.

Hi Nicole,

Thanks a lot for reaching out and thank you for using Crio Pro WordPress theme!

Crio and BoldGrid Post and Page Builder can be sort of confusing in the beginning but we are more than happy to answer your questions.

Let’s start with centering your video. There are a few different ways to go about doing this the most simple I think, would be to just add some HTML to your block. Your Crio WordPress theme uses the Bootstrap framework for element formatting so this snippet here should center your video within a div:

<div class=”embed-responsive embed-responsive-16by9″>
<iframe class=”embed-responsive-item” src=”http://place-video-file-name-here.mp4″></iframe>
</div>

You just need to replace the value of src=”http://place-video-file-name-here.mp4" with the URL of your video.

Moving on to your “Menu Items”, if the page or post still exist it should have a permalink associated with it that you can paste into URL value of a “Custom Menu Item” the same way you did with the new custom pages you created.

You might have to search for the page title of the original item inside of the Pages section of your section of your WordPress Dashboard.

The best way to customize footer elements with Crio is to create a custom footer template. Crio custom headers and footers use the same drag and drop functionality as the BoldGrid Post and Page Builder. To create a custom footer navigate from your WordPress dashboard to Crio < Page footers. You have the option to either import a sample footer and use that as a base or you can build a new custom footer block completely from scratch

I hope I’ve answered everything for you Nicole. Please don’t hesitate to reach back out if you have any other questions for us.

Thank you Rebecca,

I apologize, I’m using chrome browser tools to inspect your site and I may have selected the wrong element.

Try replacing the current CSS snippet with this:

.widget.well, .widget.well .site-info a, .widget.well a {
color: #333;
margin-top: 380px;
}

I hope this works for you! Please reach back out if you have further questions on this matter.

Hi Michelle,

Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress! Sorry you’re having a bit of trouble changing the colors of your icons and buttons but we can definitely help you out.

Changing the color of your icons in Post and Page Builder is similar to changing the color of your page titles and paragraph text. If you click on your icons “content” section and select the “Font” icon from the control options pop up box you can change the color of your icons the using “Text Setting” control box the same way you’d do with fonts.

You can customize the background color of your buttons from the Post and Page Builder as well. If you click on the button itself and select the gear icon you will see the “Button Design” controls.

Select “Customize Design” to bring up the “Advanced Controls” and this is where you can change the background color of your buttons.

I hope this helps! Please reach back out if you have any other questions for us.