Brandon C

Hi No Tanlines,

Thanks for reaching out with your questions about Crio Pro WordPress theme!

I think you may be using a Custom Header template on either your homepage or the contact page that you created. You can check the “Page Header” attributes in the right sidebar of your page in the page editor to ensure that both are set to the same value.

The “Page Header” attributes section may show below the page editor content on larger screen sizes so look there if you don’t see a right sidebar on your page. You want to make sure that both pages are using the same Page Header.

I hope this helps. Please let us know if there’s anything else I can help.

Hi Andre,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

I’m sorry to hear that the Crio Premium 1.6.0. plugin update broke your site. We’ve identified the issue and released a patch for it earlier this morning. You should be okay now to update to Crio Premium 1.6.1. The error seems to have been tied to a known WordPress core issue that has been in the bug tracker for quite some time.

I hope this helps. Please let us know if you have any issues after attempting your update.

Thanks Rebecca,

It looks like this issue stems directly from your V1 Resolve theme lacking the necessary updates to support the page builder colors and therefore, there are elements are clashing on the live site.

Our flagship WordPress theme Crio Pro seamlessly integrates with Post and Page Builder and the elements from Resolve are incorporated in Crio out of the box so you shouldn’t have any trouble transferring your content over.

We recommend updating your BoldGrid theme to Crio to ensure that it receives the proper maintenance to stay up to date with the ever changing WordPress core application.

I see that you have premium connect key which gives you access to our Premium Support Channel. With premium support you can give us permission to log in to your site and make changes directly. That way we can help you set up the new Crio theme if you decide to take that option.

I hope I’ve answered all your questions. We’re definitely here to help if you need further assistance with anything.

Thanks a a lot Holly.

I think you can resolve this by switching your gallery “Link To” settings from “Attachment Page” to “Media File”. This should display your gallery images in a pop up slider format.

To change this setting click anywhere on your gallery content block and that should bring up a “pencil” icon towards the top of the editor. Click on the pencil icon to open your “Gallery Settings” window and change the “Link To” value from “Attachment File” to “Media File”. After that, update the gallery and then publish your page to review your changes.

I hope this helps. Please let us know if there’s anything else that we can answer for you!

Hi David,

Thanks for reaching out with your question about BoldGrid Post and Page Builder for WordPress!

I tried inspecting your site but it seems to be producing an error, maybe the URL was entered incorrectly by mistake but no worries.

You can take advantage of the responsive utilities inside of Post and Page Builder to control the way elements appear on different screen sizes.

By default all elements are visible on all device screen sizes. But you can create a unique mobile experience by hiding elements that are better positioned to display on larger screens using the responsive utilities.

I hope this helps! Please let us know if you have any other questions for us.

Hi Holly!

Thanks so much for reaching out and thank you for using the Vacation theme with BoldGrid Post and Page Builder for WordPress!

Could you please link us to a page on you site with one of your galleries? We’d like to inspect the page and give you our best suggestions on how to move forward on this matter.

Hope to hear from you soon!

Hi Jessica,

Thanks so much for using BoldGrid Post and Page Builder for WordPress!

I’m sorry to hear you’re having these issues with your website performance. I ran your URL through GTmetrix and returned these results. Your performance metrics indicate problems that go beyond Post and Page Builder.

It looks like the bulk of your issues are due to “enormous network payloads” stemming from your VW-consulting theme, and the need to reduce “intial server response time”. You normally see this with shared hosting or limited server capabilities set forth by a Webmaster. You may want to consult with Your Web Hosting Provider (DreamHost) about increasing your server resources a bit to handle more server request.

I highly recommend reviewing through this article on optimizing WordPress. You should also consider turning on gzip – which is available in your cPanel account under Optimize Webite. Please review the recommendations of Gtmetrix for further assistance.

Your theme also does not seem to be compatible with Post and Page builder. It appears to be clashing with Post and Page Builder because they use two completely different frameworks and both frameworks are attempting to add attributes to the same elements.

I’d recommend if possible switching to Crio Pro WordPress theme with is our flagship WordPress theme and 100% compatible with Post and Page Builder. Your Web Hosting provider DreamHost is one of our premium partners so Crio Pro is available to you free of charge.

I hope this helps. Please reach back out if you have any other questions for us.

Thanks Ted,

I’m still having trouble accessing your homepage but I was able to access the “About Us” page on your website so I ran that through GTmetrix to get your performance metrics.

The first thing I noticed was your top issue here is the need to “Reduce initial server response time”. You normally see this with shared hosting or limited server capabilities set forth by a Webmaster.

One thing you could do is configure caching on your website to limit database queries from running in excess. We recommend our BoldGrid Caching plugin W3 Total Cache. Once installed and configured W3 Total Cache will drastically increase your page speed and should help lift some of the weight off your database. Total Cache has over 1 Million active downloads at this time and boast a 4.5 star rating in the WordPress plugin repository.

Also I want to thank you for hosting with DreamHost, which is one of our premium web hosting parters. You may want to consult with them about increasing your server resources a bit to handle more server request.

I hope this helps Ted. We’re right here if you have any other questions for us!

Hi Ted,

Thanks so much for reaching out! It’s definitely not normal for your Crio Pro WordPress theme to be behaving in the way you explained.

I tried inspecting your website but it’s producing a 404 error on all pages. I also tried inspecting your performance metrics on GTmetrix and that also returned the same result of “404”. I thinking it might be a DNS issue of some sort and we may have to consult with your web host “DreamHost” for help fully resolving the issue.

Can you first try refreshing your permalinks to see if that resolves the 404 error. All you need to do is navigate from your WordPress dashboard to Settings < Permalinks, then simply scroll to the bottom of the page and click “Save”.

After refreshing your permalinks check your sites front-end to see if it resolves the 404. From there we can try to determine what’s causing the poor site performance.

I hope this helps. We look forward to assisting you further with this.

Hi Christine,

Thanks so much for reaching out with your question about BoldGrid Post and Page Builder for WordPress!

I’m sorry to hear you’re having trouble positioning your blocks inside the page editor. I’m thinking your issue may have to do with your web browser. It’s possible that some sort of scroll lock option may have been selected causing it to behave this way. Could you try opening your page in a new incognito browser? Hopefully the solution is as simple as resetting to your default browser options.

You’ll also want to make sure that your WordPress theme, Post and Page Builder plugin, and WordPress core application are all up to date as well.

I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.

Hi Abdllah!

Thank you for reaching out with your question about BoldGrid Post and Page Builder for WordPress!

While you do have the ability to save blocks in Post and Page builder and reuse them in your content as you see fit, it is not completely possible to edit all blocks simultaneously after the block has already been placed.

You can modify the saved block and each time you place it there-after it will inherit the updated properties but you will still need to go back and update previously placed content.

I hope this helps. Please let us know if you have any other questions for us.

Hi Rda,

In order to enable debugging you need to log into the server provided by your web hosting provider and edit the wp-config.php file using File Manager, SSH, or your FTP client. Near the bottom of the file you’ll see this line of code:

define('WP_DEBUG', false);

To enable debugging you need to replace that line of code with these three lines and save:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

When an error is thrown in WordPress, it will write to a file titled debug.log. This file is located in your /wp-content/ directory and it should reveal the plugin that’s causing your error message.

The WordPress CLI is the command-line interface for WordPress. It allows you to update plugins, configure multi-site installations and much more, without using a web browser. The CLI makes it possible to deactivate a plugin, or restore a backup without having to login to the back-end of your site which is very helpful when you have an issue preventing you from doing so.

It’s quite possible that deactivating the faulty plugin revealed by WP_DEBUG will allow you to regain access to your WordPress site. If this is the case, you can perform your backup from the WordPress Dashboard like normal and there’s no need to use the CLI. It’s simply an alternative that may come in handy when other means of access are compromised.

I hope I’ve answered everything for you R. Please let us know if you have any other questions.

You’re most certainly welcome! Please let us know if there is anything else that we can answer for you.

Hi R,

Thanks for reaching out and thanks for using Total Upkeep backups and migrations plugin for WordPress!

In order to determine the best way to restore your backup we need to inspect the critical error message that it’s producing. We may be able to help you correct the error and regain access to your dashboard.

If you have a full backup (database + files) you can also create a fresh install of WordPress at your domain and then use the Total Upkeep backup to restore your content and database.

Could you please attach your URL here in the forum so that we can inspect your error message and give you our best suggestions on how to proceed?

Hi Shawn,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I’m sorry to hear you’re having issues with page speed and overall site performance within your Crio theme. I inspected your website at the “URL” attached in the forum and also ran it through GTmetrix in order to review the top issues impacting your performance.

GtMetrix is reporting a caching problem as the most impactful issue negatively effecting your site. Diving a bit deeper, I see you’re using WP Super Cache as your caching agent. You may want to review Your “WP Super Cache” configuration to ensure that it’s functioning properly with your current Crio setup. Since you’ve been making frequent changes and switching themes for testing purposes you should also purge all cache associated with your website (including browser cache and any server side caching agents).

You might want to consider running Crio with W3 Total Cache. W3 Total Cache is our official “BoldGrid Caching” plugin and it’s 100% compatible with Crio. Both are maintained in-house by our BoldGrid product team and we can help you choose the best configurations to properly improve your website speed.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Darryl,

Thanks for reaching out and thank you for using our BoldGrid themes with BoldGrid Post and Page Builder for WordPress!

I tried inspecting your site at the IP address you attached in the forum but it’s not allowing me access. Would you happen to have a URL that you could link us to by chance?

I’m thinking your site might be using a custom page header template to pull in its header background. If that’s the case you’d need to navigate from your WordPress dashboard to Crio < Page Headers and locate the custom page header being used on your website and change the background from the editor.

We can confirm this once we receive your URL and are able to inspect your website. Hope to hear from you soon!

Thanks Jennifer!

We received your HTML in our support inbox. It looks like the HTML transfer issue was a result of the tags added by WordPress when the Post and Page builder was switched to the classic WordPress editor.

We copied your HTML over to a Dev site and I think we may have resolved the issue for you. You can follow this link to copy/paste the new HTML into your site. After copying the code switch to your text editor and replace all current HTML with the new code, then switch back to the “Visual” editor to review your updates.

The first thing I noticed were the 3 columns appended to your main section.

In order to display this content correctly we removed the extra columns in your section and increased the width of the initial content block.

When you hover over an individual column you will see a blue toggle appear over that column. The toggle represents the controls for that particular column. If you ever need to remove an extra column that may been added by mistake you can “delete” it here.

We also copied the contents of the smaller column and placed them below your initial content, still inside of the same “section” block but on a new “row”. If you’re interested in learning more about working with sections, rows, and columns you should check out some of the guides on our Post and Page Builder support page.

I really hope this helps Jennifer! Please let us know if you have any other questions for us.

Thanks Jennifer,

I’ll have to look further into this error but yes, lets try sending the partial snippet for now and hopefully the system will allow it to transfer over.

Thanks for your patience!

Hi Jennifer,

We need to remove the skinny column block completely. To do that you should hover over the (skinny column) block and remove it by clicking the blue column toggle that appears above it, then choose delete from the options provided. After doing that all that should be left is the section content in the correct format. Once the skinny block is removed you can clone the content of the section to place a duplicate section block underneath the original one.

We can help you out with this. Switch to your text editor and copy all the code you see there then paste it into this thread. We’ll take a look at your code and help you get it functioning properly.

Hi C,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

That content link preview functionality is normally tied to your SEO plugin. I see you’re using the All-In-One Seo plugin on your site. This particular plugin has documented issues for the same problem of the blog featured image not showing in content previews. I found this article that you may help you to correct this issue within the plugin settings.

The functionality you seek seems to work perfectly with SEO plugins like our BoldGrid SEO or Yoast SEO. If you chose to install one of these once activated you can configure the new SEO plugin to display featured images in your linked content previews. Just be sure to only run one SEO plugin at a time.

I hope this helps. Please reach back out if you have any other questions for us.