Brandon C

Thanks Rebecca,

Could you please attach a screenshot of your page inside of the page builder so that we can review the correct formatting? It looks to me like some margin or padding just needs to be adjusted in one of your upper block sections. You can use IMGbb to share your screen shot with us.

We look forward to assisting you further with this.

Thanks Jase,

I definitely understand your concern being that you guys are locked into your theme. Unfortunately, here at BoldGrid we do not offer phone support. As a Software provider, limiting support to emails and our community forums not only allows us to keep the cost of our products lower, but it also allows us to provide more effective and efficient support. We communicate visually with screenshots and website links to assist with issues.

This also allows us to keep detailed records of your issues in one centralized location, ensuring nothing gets lost in translation if we need to escalate your issue to another team member.

You can use a platform like IMGbb to organize and share your screenshots with us and we also offer Premium Support with the purchase of any of our premium plugins or services. With Premium Support you can grant us access to your site giving us the ability to log in and address some of your concerns directly.

I hope this helps. Please don’t hesitate to reach back out if you have any technical questions that we can answer for you here in the forum.

Thank you Lisa,

Did you only notice this issue after clicking the “Fix this” button from your site health options or was it after attempting to update Total Upkeep Premium or your WordPress core?

You could try deactivating both plugins and then reactivating them to see if that restores functionality and you should also review your Premium License key just to be sure it’s still enabled. You’re more than welcome to reach out to our Premium Support channel as well where you can grant us access to your website so that we can log in and review your issue directly.

I hope this helps Lisa!

Thanks Lisa,

Is there a specific error message that you’re receiving when trying to access Total Upkeep Premium? If so can you copy/paste that error message here in the forum. Also have you recently updated Total Upkeep Premium or your WordPress core? Your problem could be directly tied to an update or need to update.

You should also review your “Plugin” dashboard just to ensure that both Total Upkeep and Total Upkeep premium are both installed and activated on your website.

Hi Lisa,

Thank you for reaching out and thanks for using Total Upkeep Premium for WordPress! Sorry to hear you’re having issues with Total Upkeep, but we’ll be happy to help out. Are you receiving this error when attempting to create a backup with Total Upkeep?

Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.

Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

Hello Vikral,

Thank you for reaching out and thanks for using Cloud WordPress. I tried accessing your current cloud installation https://demo2.cloudwp.dev/trial-z2t42y52/wp-admin/ from both the front end and user dashboard and I didn’t have any issues. I’m thinking the server was just overcrowded when you attempted accessing your site right after your initial installation. We have over 75,000 cloud instances at a time and sometimes you’ll see that error message when the server gets backed up but it normally only last a few minutes.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Jase,

Thank so much for reaching out. I apologize if we missed your last inquiry. I inspected your URL and I see you are using the Pavilion WordPress theme with BoldGrid Post and Page Builder. Is that the theme you would like assistance with? If so, we are more than happy to assist you with your technical questions in this forum.

I’d like you to know we do offer Premium Support with our BoldGrid Central Cloud WordPress services. With this premium access level you can give us permission to log in to your website directly and make changes if need be, you’ll also have access to our latest WordPress themes and plugins including Crio Pro WordPress theme which come out of the box with over 400 customizable features.

Hi Greg,

Sorry to hear you’re having trouble getting up and running with Crio Pro WordPress theme!

I see you have Crio installed at the “URL” you attached in the forum. Have you accessed your BoldGrid Central account and downloaded the premium plugins required to make Crio function correctly? The most important of these plugins is the BoldGrid Inspirations plugin. The inspirations plugin will allow you to choose from hundreds of full ready made templates with all the needed functionality.

We’re more than happy to help you get up and running with Crio, BoldGrid Post and Page Builder for WordPress and our other WP products.

If you still wish to cancel your account you can do so from the premium support channel inside of your BoldGrid Central account.

I hope this helps. We look forward to assisting you further with your set up.

Hi Kristen,

Thanks so much for reaching out.

The responsiveness of many website areas in Crio Pro WordPress theme, like the header and footer sections, were automatically designed to shift their content to create a readable mobile display.  There are also some Responsive Utilities provided by the Post and Page Builder that allow you to select the device type and change how your content looks for difference screen sizes.

The BoldGrid framework that Crio is built on uses a CSS framework called Bootstrap, which is a “mobile-first” framework. This means the framework itself was made specifically to prioritize mobile responsiveness.

The best design approach in my opinion is to start with your mobile design and then scale up to fit larger screen sizes. With BoldGrid Post and Page Builder you can preview your page in any screen size while editing to help you place your elements correctly.

I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.

Hi Benny,

Thanks for reaching out! I’m sorry to hear you can’t log in to work on your site but we’ll do everything we can to help.

While BoldGrid makes the software that runs your website, we don’t have any control over your account or your site. We do have a detailed guide on 5 different ways to get access to your site.

If you’re attempting to access your BoldGrid Central account you can click forgot password on the login page and have a password reset link sent to your email address.

If you’re having trouble logging into your WordPress website then the best thing to do is contact your web host InMotion Hosting for help regaining access to the website.

Since InMotion Hosting is one of our Premium WordPress Hosting providers, they can also assist you with getting access back to your site 24/7 via Phone Chat or Email.

Thanks Mikael,

If you’re using Easy SEO you just need to click into each page link, then click “edit page” in the top admin bar of your webiste (make sure you’re already logged in to your site).

Once you’re inside of the page editor scroll down to the bottom of the page where you’ll find the “Easy SEO” section. It is this section where you should enter your SEO information. Keep in mind that we have no control over when the information will be crawled and added to each search engines database. Changes in meta data could take weeks or even months to reflect in search results.

Hope this helps Mikael

Hi Zack,

Thanks for reaching out and thank you for using Crio Pro WordPress theme! Sorry to hear you’re having issues with mobile responsiveness.

Without using custom coding, the best way to change the mobile display without changing the desktop display is to clone your blocks, and then use the responsive utilities to only show one or the either block on the mobile or desktop versions.

First, create a clone of the block you need to edit. Click on Edit Section > Clone:

Then, assign one clone to hide on Desktops and large screens, and one clone to hide on mobile and tablets. Click on Edit Section > Advanced Control > Responsive utilities:

Then, when you switch between mobile and desktop view in the editor, you’ll only change the block that’s showing on that device, without changing the one that shows up on the other.

Hi John,

Sorry you’re still dealing with this issue. I’m going to have you reach out to Premium Support, that way you can give us permission to access your account so that we can see if there’s anything that needs to be sorted out on our end. Just follow the link above, scroll down to premium support and create at ticket.

We look forward to assisting you further with this.

Hi Peter,

Thank you for reaching out and thanks for using BoldGrid Evolv with Post and Page Builder for WordPress!

If you’re attempting to change the colors of your Event Calendar with the Post and Page Builder color controls the most likely reason for this not functioning properly is because the “Events Calendar” plugin is a third party plugin and has it’s own set of color controls.

One sure way to adjust the colors would be to select the Events Calendar elements using CSS and use the Custom CSS/JS section of your WordPress customizer to make your changes directly.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Keeperofrecords,

Thank you for reaching out and thanks for using BoldGrid Wedge theme with Post and Page Builder for WordPress!

I’m sorry to hear you’ve been dealing with this for so long. It might be worth considering if Westview is the right theme for what you’re trying to accomplish. There are a lot of themes out there that are specifically designed to emulate a newspaper, and while I know redesigning your site with a new theme is a lot of work, you can use Cloud WordPress to experiment with the various themes out there for this.

I hope this helps.

Hi John,

Sorry you may have missed the response above. I was able to access your site via the “Home” URL as well as the Dashboard “URL”. I just attempted to access the site again with no issues. Does the issue occur after attempting to login to the site, or is your URL not loading at all for you?

Hi Lynn,

I tried inspecting your website but it looks like you have an “under construction” page up at the URL you sent us. If you’re using the BoldGrid Post and Page Builder you will have the ability to save and reuse any block element.

Select the “Toggle Menu” button for any element, then scroll down and choose “Save Block.

Hi Becky,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

I’m thinking the error may be occurring after an update of some sort. After restoring the backup were you again prompted to update Crio, your WordPress core, or any plugins? If we can pinpoint the cause of the issue we could use a plugin like WP Rollback to restore functionality.

We look forward to assisting you further with this.

Hi Teresa,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

The overlay in your theme is directly tied to the Inspirations template you set up when you first launched your website. In order to remove it you need to use a bit of custom CSS. Just navigate from your WordPress dashboard to Appearance < Customize < CSS/JS Editor and add this snippet:

body.home.inspirations-theme-73:after,
body.home.inspirations-theme-73:before {
content: none;
}

That should resolve the issue of the overlay in the “Hero” section of your homepage. As far as your website’s mobile responsiveness I always suggest developing with a mobile first design approach. That way you’re building your site for mobile screen sizes as a priority, then scaling those elements up to fit larger sizes.

BoldGrid Post and Page Builder uses responsive utilities to help you develop for different screen sizes. Start with the smallest screen size and when you’re satisfied with your block layout for that screen size continue to scale up using the responsive utilities to adjust for larger sizes as you go.

It may seem like a lot of work at first but it will definitely save you time and headache in the long run.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Melanie,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

Astra is a third party theme and global elements like font and color are always controlled by the theme. Being that Astra has no relationship with Post and Page Builder they have no obligation to stay current with our latest updates and functional requirements. Post and Page builder will only address fonts created in the plugin itself.

If you would like to preview a theme where this is possible you should consider Crio Pro WordPress theme! Crio is our flagship WordPress theme and is 100% compatible with Post and Page Builder. With this combination you would have global font and color control right out of the box, as well as, more than 400 other premium features.

I hope this helps. Please let us know if there’s anything else that we can answer for you.