Brandon C

Hey Juan,

Sorry to hear you’re still having this issue. I’ve tried reproducing the issue on my end in a new instance of Crio but everything seems to be functioning properly. When did you notice this issue? Did it happen to be after a recent update to Crio or WordPress core?

Sure Nan anytime,

Don’t hesitate to reach back out if there’s anything else we can answer for you.

Hi Akshay,

Thank you for reaching out. I’m sorry to hear you’re having issue with your Total Upkeep premium plugin but we are happy to help out. Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.

Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

We look forward to hearing from you Akshay!

Hi Afshin,

Thanks for reaching out and thanks for using BoldGrid Cloud WordPress! Our Cloud WordPress services are not meant for production purposes so there are limitations on what you are able to do with your “cloud instances”.

These sites should be used for staging and development purposes only. If you wish to incorporate “Pinterset” meta such as verification tags you’ll need to consult with a Web Host, set up server space and configure WordPress. After doing so you can migrate the staging site over to a live production area in order to achieve this.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Taniece,

Thanks you for reaching out and thank your for using “BoldGrid themes” with BoldGrid Post and Page Builder for WordPress!

I’ve inspected your website and it appears to be a hosting issue causing this problem. You should consult with your webmaster or web host “DreamHost” to confirm that your URL is correctly redirecting to your WordPress site and that your database and/or .htaccess file is not corrupted.

There is a possibly this error is due to site caching. If you’re using a caching plugin or are running any server side caching assistants try clearing your cache and then attempting to reload your website.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Don,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

If you’re using a BoldGrid “Gallery” block to add your gallery you can click anywhere on the gallery to bring up the “edit” gallery options (pencil icon). From the “Edit Gallery” interface you can remove images from the gallery by clicking the “close window” icon at the top right of each image.

To delete an image permanently click on the image you want to delete then use the right sidebar to scroll down until you see the “Delete Permanently” button. This option will delete the image from your website altogether.

I hope this helps. Please let us know if you have any other questions for us.

Hi Lawrence,

You’re so welcome. We are always happy to answer your Crio Pro questions.

You should probably review your code snippet in this case. There has to be something interrupting the functionality and it may just be a simple error in the code. The Code Snippets plugin has Template examples on how to set up snippets for different code types like “CSS” “JS” and “PHP”. You may be able to use one of those templates as a guide as to how to include your code.

I hope this helps.

Hi Shaun,

Thanks for reaching out and thank you for using BoldGrid Cloud Services for WordPress!

The “Service Unavailable” message is just due to the sheer amount of Cloud WordPress users who are active at the same time. We have over 75,000 active websites signed on and using the service. The error message normally only last about 3 – 5 minutes on average. You can try clearing your cache and reloading the page or try accessing the URL in a different web browser.

Keep in mind “Cloud WordPress” is for site staging and development purposes only and should not be used in place of a traditional web host.

I hope this helps. Please reach back out if you need further assistance.

Awesome! Happy you were able to get that functioning properly Donald! Don’t hesitate to reach back out if you have any other question for us.

If you signed up using your google account you should be able to login using that email address. You can try using your DreamHost username, or even choosing the “forgot password” option to reset your password and login with the reset link. That way might be better because then you can change and store your password.

Hi Shaun,

Thanks for reaching out with your questions about BoldGrid Central! You gain access to BoldGrid Central when you subscribe to any of our Premium BoldGrid Products. Most prices are billed annually and will vary depending on the product(s) you choose.

Here’s a link to our terms of service page. You can review our cancellation policy as well as all other listed policies.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Mikael,

So happy to hear you’re beginning to see some progress with your SEO meta data. Keep in mind that each search engine platform functions differently and may require extra steps within that platform so that your SEO previews display exactly the way you want. With Google, for example, you’ll want to incorporate “Google Search Console” to help improve upon your SEO configuration and identify problem areas.

Paying for a premium SEO plugin is definitely not needed to create the “Search Engine” results you desire. I’ve never seen a real need to add the premium features of a plugin like “Yoast” because it comes with everything you need right out of the box. The important thing to remember with SEO is everything takes time in order to be crawled and displayed correctly.

Lastly the links below your “Site Title” are directly related to your WordPress “Menus Section”. What you need to do is navigate to “Menus” from our dashboard locate your “main menu” and modify your page links there. Here’s a guide on working with menus in your Crio theme.

I hope I’ve answered everything for you. Please reach back out if you have any other questions Mikael!

Hi Juan,

I think the simplest way to accomplish this would be to save your template as a Boldgrid “Block” Template. That way you can add the “Full Width” template to your “Block Library” and reuse it on any Post and Page Builder page. You can create multiple full width page types using the block based editor and you’ll have the ability to add them into your newly created pages and posts at your disposal.

I feel the CSS option could be problematic in the long run because we can’t guarantee the CSS will stand the long term test of theme, plugin, and WordPress core updates. I definitely recommend following this guide to familiarize yourself with adding and saving BoldGrid Blocks.

I hope this helps Jaun! Please let us know if you have any other questions.

Hello Lisa,

Thank you for reaching out! Yes it is totally possible to incorporate a custom logo to your WordPress website. If you are using our Crio Pro WordPress theme all you need to do is navigate to Appearance < Customize from your WordPress dashboard, and from there navigate to Design < Header < Logo & Icon.

We have a guide you can follow on working with your “Site Title”, “Logo”, and “Tagline in Crio that will help you learn how to navigate this section of the WordPress customizer.

The BoldGrid Theme Framework comes pre-installed with the popular Google Fonts library since all of those fonts are licensed to be used for free for any website. I recommend checking out the plugin Use Any Font which will let you upload your font and use it directly in the BoldGrid Customizer, just as if it were built-in.

I hope this helps. Please reach back out if you have any other questions for us.

Thanks Patrick,

I’m inspecting your CSS in a few different Safari browsers now and I still don’t see the button being present on the page. The call is there by default but since it doesn’t seem to be communicating with the API there is nothing for us to select via CSS and enlarge. The code is there, it’s just not rendering.

You are a DreamHost customer and that gives you access to our Premium Support channel. With premium support you can grant us access to your website which will allow us to address the issue more directly. If it is in fact just a CSS issue I’m positive we can pinpoint it position it correctly for you.

We look forward to assisting your further with this in Premium support.

Thank you for that Pauline!

I was able to somewhat replicate your sites current plugin configuration using the list you sent. I was not able to exactly replicate your issue but I did manage to find a pre-made “Crio Slider” block that seems to have better functionality than the BoldGrid Gallery plugin. As far as I can tell it should display on all screen sizes.

I will include the HTML of for “Slider” block I found in the Crio “Add Block” menu below. You can remove your current “Slider” section block and replace it with this one. You may have to play around with the controls to set widths for your images. In order to incorporate the included “HTML” switch to the “Text” editor tab inside of your page builder, add the code below, then switch back to the ““Visual” editor tab to edit your section in “block” format. Here’s the HTML to add:

<div class="boldgrid-section">
<div class="container">
<div class="row" style="padding-top: 75px; padding-bottom: 75px;">
<div class="col-md-12 col-xs-12 col-sm-12">
<div class="boldgrid-wrap-row boldgrid-slider" data-config="{&quot;arrows&quot;:false,&quot;autoplay&quot;:false,&quot;autoplaySpeed&quot;:10,&quot;adaptiveHeight&quot;:true,&quot;dots&quot;:true,&quot;swipe&quot;:true,&quot;infinite&quot;:true,&quot;colors&quot;:{&quot;dotsColor&quot;:{&quot;type&quot;:&quot;color&quot;,&quot;value&quot;:&quot;#000000&quot;},&quot;arrowsBG&quot;:{&quot;type&quot;:&quot;color&quot;,&quot;value&quot;:&quot;#1a1a1a&quot;,&quot;text&quot;:&quot;#FFFFFF&quot;}},&quot;bgOptions&quot;:{&quot;arrowsPos&quot;:&quot;standard&quot;,&quot;arrowsSize&quot;:&quot;30&quot;,&quot;arrowsDesign&quot;:&quot;square&quot;,&quot;arrowsOverlay&quot;:true,&quot;arrowsIcon&quot;:&quot;angle-double&quot;,&quot;arrowsBgColor&quot;:&quot;#1a1a1a&quot;,&quot;dotsPos&quot;:&quot;bottom&quot;,&quot;dotsSize&quot;:&quot;50&quot;,&quot;dotsOverlay&quot;:false,&quot;dotsColor&quot;:&quot;#000000&quot;}}">
<div class="row" style="width: 100%; display: inline-block;">
<div class="col-md-12 col-sm-12 col-xs-12">
<div class="text-center">

<img class="alignnone wp-image-122 size-full" src="http://crio-dev-environment.local/wp-content/uploads/2022/03/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw846h267fitcropsfa976f441b06c6c055b800b8de47a1a3.jpg" alt="" width="846" height="267">

</div>
</div>
</div>
<div class="row" style="width: 100%; display: inline-block;">
<div class="col-md-12 col-sm-12 col-xs-12">
<div class="text-center" data-wp-editing="1">

<img class="alignnone wp-image-131 size-large" src="http://crio-dev-environment.local/wp-content/uploads/2022/03/656670-e1646763465515-1024x302.jpg" alt="" width="1024" height="302">

</div>
</div>
</div>
<div class="row" style="width: 100%; display: inline-block;">
<div class="col-md-12 col-sm-12 col-xs-12">
<div class="text-center">

<img class="alignnone wp-image-130" src="http://crio-dev-environment.local/wp-content/uploads/2022/03/20407836-e1646763420502.jpg" alt="" width="641" height="267">

</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="boldgrid-section">
<div class="container">
<div class="row">
<div class="col-md-12 col-xs-12 col-sm-12"></div>
</div>
</div>
</div>

You’ll want to add it exactly in the place of your original slider. You can also click the blue “Add Block” button and search for a different Crio Slider format to incorporate.

I hope this helps Pauline! Let us know if you have any other questions for us.

Thanks Patrick!

I do see your payment buttons here. Along with some additional configuration information. Your Add to Cart, PayPal and Venmo buttons are intact, but it seems the “Buy Now” button control is not set. The “Buy Now” button seems to be tied to Stripe. Are you using the stand alone “Stripe Payments” Add-on for WooCommerce or do you have the “Stripe” enabled through “WC Payments”?

You should review your WC Payments and/or Stripe configuration settings to be sure the functionality is enabled. I see a Stripe access key here when I inspect the code but Stripe itself may not be enabled, and therefore not actually displaying the “Buy Now” button on the live page.

Thanks for your reply Patrick,

You can send a us a screenshot using ImgBB. I don’t see the button when I inspect the source code in “Chrome but that doesn’t mean it isn’t there. We just need to located and find the best way to expand the button.

If we can’t determine what’s going on by inspecting and replicating your issue. We’ll have you reach out to Premium Support for additional assistance. That way you can give us permission to log into your website and address the problem directly. You get Premium Support free of charge because you’re a DreamHost customer.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Donald,

Thanks for reaching out and thanks for using Callaway WordPress theme with BoldGrid Post and Page Builder for WordPress!

I see exactly what you mean here. You probably need to clear all cache associated with your website to resolve this. The issue doesn’t seem to be consistent across all category links. Hopefully clearing all cache (including browser, and server side cache) will resolve the issue.

If this doesn’t work there are a number of things that could possibly be causing your issue. We’ll continue to look into this for you.

We look forward to hearing back from you.

Hi Katie,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

Working with images can always be a bit tricky with WordPress, WordPress’s cropping and aspect ratio tools have been notoriously ineffective and it’s always recommended to resize and crop your images in a 3rd party tool before uploading to WordPress. I always use Pixlr, a free online image editing software, to adjust my images before uploading to you WordPress. It may be beneficial to you as well.

I hope this helps. Please let us know if there’s anything else that we can answer for you.