Brandon C

You’re welcome Cesar! Please reach back out if you have any other questions for us.

Hi Cal,

I definitely understand your concern. Being that you’re a Web Host Hub customer you do have access to our BoldGrid Premium Support. You can reach out to us there with your concern and give us permission to log into your site and address the issue head on.

We can definitely provide more support there. Hope to hear from your soon!

Hmm…Maybe try refreshing your permalinks from from your WordPress dashboard Settings<<Permalinks. All you need to do is scroll down and click save changes in that dashboard.

Hi Cesar,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

In order to deactivate the “sticky header” menu feature you need to navigate to Appearance<<Design<<Header<<Sticky Header Layout<<Select Layout and switch the “Sticky Header” toggle to “Off”.

I hope this helps. Please reach back out to us if you have any other questions.

Thanks Donald,

I inspected your code and came up with some CSS that should change the post-category list colors in your sidebar. Try replacing the first snippet I sent you with this bit:

.sidebar .widget .nav a {
	color: #fff !important
}

I hope this helps to resolve your issue.

Thanks Cal,

I spun up a replica of your Crio setup in a dev environment and I was able to include the “Audiowide” font in my content from the page editor. To accomplish this I selected the text block that needed to be changed then selected the “Text” Icon and set the “Font Family” to “Audiowide”.

Also be sure to publish your page after editing to make your changes appear live.

Here is a guide on working with menus in Crio that should help you get familiar with how to maneuver around the menu dashboard.

I hope I’ve answered all your questions!

Hi Lawrence,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

There a few different ways to add third party code to Crio. You can create a custom HTML block inside of the page editor to add HTML, then use the CSS/JS Editor inside of the WordPress Customizer to style your content with CSS.

The best way to go about adding new template files would be to download and install a plugin like Code Snippets and add your code there. That way you can easily keep track of your template files and reuse them on multiple pages and posts types.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Cheryl,

Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress

I’m sorry to hear you’re are experiencing this issue and I want you to know that this is a bug that has been identified and set to be corrected in the upcoming “Post and Page Builder 1.17.1” release.

If you do not wish to wait for the patch release there is a workaround. You can download and install WP Rollback to rollback to a previous version of post and page builder to restore functionality that way.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Monty,

Thanks for reaching out and thanks for using the Vacation theme with BoldGrid Post and Page Builder for WordPress!

Sorry to hear you’re having trouble with this. WordPress released a featured in the 5.7 update that did away with traditional widgets and replaced them with a Gutenberg-like editor. You can try using a plugin like Classic Widgets to restore the original widget functionality. Hopefully this allows you to reincorporate your CTA widget.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Roz,

Try checking the “Trash” in both the Page and Posts sections of your dashboard to see if the page may have been deleted somehow. You should also check the “Block Library” section of your dashboard by hovering over “Post and Page Builder” and selecting “Block Library”. It’s possible your page may have been been saved as a template in this library.

If it has been deleted from the website completely the only way to recoup it would be to restore the page from a backup if you have one available. You could check with your web host Web Hosting Hub to see if they have a recent backup available that might possibly restore this page.

Hi JJ,

I believe we actually did reach out to you here on the day you initially contacted us. This was the answer to that thread:

Hi Josh,

Thanks for reaching out. I’m afraid you’ve reached BoldGrid Themes but you’re actually in search of Bold Themes. They are the creators of the Bold Timeline plugin you’re having trouble with.

Our products include Crio Pro WordPress themePost and Page Builder for WordPress. We do apologize for the confusion.

Do reach back out if you have any other questions for us.

Hi Nan,

Thanks for reaching out and thanks for using Diced WordPress theme with BoldGrid Post and Page Builder.

My first theory is your issue is most likely due to a recent update, either with the WordPress core itself or your WooCommerce plugin. Your Diced theme is considered one of our legacy themes and no longer receives the updates to keep up with ever changing WordPress and WooCommerce standards.

With that being said it could be extremely difficult to rearrange your elements without using at least some CSS. You could try using a plugin like WP Rollback to rollback a suspected conflicting plugin, theme, or WordPress core to a previous version to hopefully resolve the issue.

You are a DreamHost client so that means you have access to our Premium Support. You are more that welcome to reach out there where you can give us permission to log into your site directly and give our best effort to address your concerns.

I hope this helps! Please reach back out if you have any other questions for us.

You’re so welcome Lisa!

Sure you can use the background tool without adding an image. You can add a single background color or gradient to your section instead of an image and you’ll have the ability to add text and structure to each section to style your website exactly the way you want.

You can follow this guide on working with backgrounds in BoldGrid Post and Page Builder to help you familiarize yourself with adding different functionalities to your “Post and Page Builder” backgrounds.

I hope this helps. We look forward to assisting you further with this if need be.

Hi Daniele,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

From what I can tell it looks like your background image is set as a column and therefore not spanning the width the entire screen like you would like on larger screens. The image size seems to fit smaller screen sizes but gains more padding as the screen grows larger.

If you could switch to the “text” editor tab from your page builder and copy all the code you see there and paste it here in the forum we could take a look at the code directly and offer you a solution. If you feel comfortable sorting this out yourself you should be able to follow this guide on working with backgrounds in BoldGrid Post and Page Builder.

I hope this helps. We look forward to assisting you further with this if need be.

Hi Sharicita,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Both of your request can be accomplished with Custom Page Headers. With Custom page headers you will have the ability to position your header elements with the same drag and drop functionality as the BoldGrid Post and Page Builder.

You can also easily select the entire header section and add gradients or images to your header background. To make that easier we have an article on working with sections in Post and Page builder that I think will be very helpful.

I hope this helps! Please reach back out if you have any other questions for us.

Hi Donald,

Thanks for your question, you may be able to use something like:

.wp-block-categories-list .wp-block-categories .nav{
color: #1aa7ec !important;
}

It’s very hard to tell without the actually page URL which we can use to find the selectors. Callaway theme is considered one of our legacy theme and is nowhere near as feature rich as our flagship Crio Pro WordPress theme which you would use to easily make these adjustments, it’s also 100% compatible with BoldGrid Post and Page Builder. I just wanted to make you aware of “Crio” in the case you were interested in a more workable solution.

I hope this snippet works for you!

Hi Josh,

Thanks for reaching out. I’m afraid you’ve reached BoldGrid Themes but you’re actually in search of Bold Themes. They are the creators of the Bold Timeline plugin you’re having trouble with.

Our products include Crio Pro WordPress themePost and Page Builder for WordPress. We do apologize for the confusion.

Do reach back out if you have any other questions for us.

Hi Donald,

Sorry that link just takes me to a staging login page. Do you have a different URL you can send us?

Hi Donald,

Thanks for reaching out and thank you for using Callaway WordPress theme with BoldGrid Post and Page Builder for WordPress!

I’m having a hard time finding your posts category page. If you could send us the URL to one of those pages we’d be happy to take a look.

Hi Walter,

Thanks for reaching out and thanks for using Total Upkeep Backups and Migrations plugin.

Sorry you’re having trouble initiating a backup. I checked on your connect key and it’s showing as active. Are you getting the error message when trying to run a backup? Or is it showing as you’re are attempting to install the plugin itself?

We look forward to helping you resolve this issue.