Brandon C

Awesome, so happy that worked for you Donald!

Thanks Hayley,

From the looks of your screenshot everything seems to be setup and functioning properly. I see the red dot beside your content metric. It could mean that you need to include more content or use your selected keyword more for added density.

Overall though it looks as if your web page is setup for search engine success. Try adding more content to your page to satisfy that last metric.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Donald,

Thanks for reaching out and thank you for using Callaway WordPress theme with BoldGrid Post and Page Builder for WordPress!

My first thought is, if some categories are showing and some are not you might want to check to see that those particular categories that are not showing actually have posts registered to them. Most times WordPress will show only categories with content in them by default. A good way to check this is by navigating from your WordPress dashboard to Posts<<Categories and check the Posts “count” under each category.

I hope this helps. Please reach back out if you have any other questions.

Hi Steve,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

In order to save a block in Post and Page builder you just need to hover over the block you wish to save and click the “menu toggle” button to bring up the block options, select the “save block” Heart icon located in the lower right, choose a name for your block and click save.

After saving your block you can add it to any page by clicking the “Add Block” button at the top of the Editor and using the “Types” dropdown menu to select the saved block from your “Block Library”. You can use this article to help you get more familiar with adding and saving BoldGrid blocks.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Michael,

Thank you for reaching out and we appreciate you for sticking with Crio Pro WordPress theme and learning how to configure the theme to your liking.

It looks like that small black box is most likely an extra “Section” element that just needs to be removed in the BoldGrid Post and Page Builder editor. Here’s an article on working with sections in post and page builder that will help you learn how to select and remove the extra section.

I hope this helps. Please reach back out to us if you have any other questions.

I’m happy that worked for you Lisa.

It could be some element pushing the image over on smaller screen sizes. If you could send us the URL of that particular webpage we can take a look at that for you.

Hi Steve,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

If you would like to display the hamburger menu on your site you can accomplish this by navigating to Appearance<<Customize<<Design<<Menus, select your header menu, chose Hamburger Style and switch the Enable Hamburger Menu toggle to “On”.

If you don’t wish to show all of your site pages in your header you need to create a menu and set its display location to “Main”. It looks like the menu that’s being displayed in that location currently is set to “Auto add pages”. You should uncheck the box under “Appearance<<Menus<<Menu Settings” if you wish to remove this functionality.

I hope this helps. Please reach back out if you have any other questions for us.

That’s awesome Randy! It looks like the WordPress update was the culprit. I’m happy to hear you were able to get this resolved.

Hi Scott,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

Sorry you’re having issues uploading media files to your website. This is usually due to a server side limitation that involves increasing your maximum file upload size.

Your web host InMotion Hosting has on great article (linked above) on how to do just that. After increasing your upload_max_filesize you should have no problem uploading your media files to your WordPress site.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Randy,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

Often times when issues suddenly arise it’s tied to another recent change on the site. Have you recently installed or deactivated any plugins? You sometimes noticed these issues after an update or they could also indicate the need to update. Did you notice the issue after updating your Crio theme, a plugin, or WordPress itself?

If you can you send us the URL to the gallery page you’re having trouble with, it’s possible we can inspect the page and find some clues as to why this is happening.

I hopes this helps! We look forward to assisting you further with this if need be.

That’s awesome Donald! So happy to hear you were able to get this resolved. Don’t hesitate to reach out if you have any other questions or concerns in the future!

That’s awesome Mark!

I’m so happy to hear you were able to get your hamburger toggle issue resolved! We’ve received your premium ticket and we will address the sticky header there.

Hi Donald,

Thanks for reaching out, and thanks for using Callaway theme with BoldGrid Post and Page Builder for WordPress!

Instead of the general a:hover lets get a little more specific. Try using:

palette-primary a:hover {
     font-weight: 600 !important; 
     color: #faf2df;
     }

Hopefully selecting the primary link color in a more direct manor will help you resolve your issue. Please reach back out if you need further assistance with this.

Hi Diana,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

I inspected your website in Page Speed Insights and GTmetrix. It looks like your site is structured well and the major recommendations involve setting up a content delivery network (CDN), Image Optimization, and eliminating some problematic JavaScript.

You definitely want to pay attention to the recommendations these services provide. They will typically help you isolate elements of the site that might be taking a while to load. One thing I particularly noticed is you do not have anything in place to handle caching. Your website will load faster once the various resources are cached both on the server and in the users browser. We recommend using W3 Total Cache to handle caching on our BoldGrid sites but there are many different options.

I highly recommend going through this article on optimizing WordPress, it was written by the good folks over at InMotion Hosting and provides some useful information on how to improve website performance. The suggestions include turning on gzip – which should be available in your cPanel account under “Optimize Webite”. Then review the recommendations of Gtmetrix for further optimizations.

I hope this helps. Please reach back out if you have any questions for us.

Hi Patrick,

Thanks for reaching out and thanks for using Westview theme with BoldGrid Post and Page Builder for WordPress!

I inspected your site and it looks like you may have already got this issue resolved. WooCommerce has its own CSS selectors that you can style in the CSS/JS Editor section of the WordPress Customizer.

Please let us know if you’re still in need of any assistance with this.

Hi Chloe,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

More often than not, the cause of this type of error is caching. What happens is, site elements are cached into the database for performance purposes so when you make changes (especially frequent changes), you’d want to clear all cache associated with your site after each update. This includes browser cache, server side cache, and plugin related cache.

One way you can verify that the changes have taken effect is to try pulling up your site in an incognito browser. The incognito or private browser will ignore most caches and generate the latest version of your website.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Leonade,

Thank you for reaching out. Since the All In One plugin is a 3rd Party plugin and not a BoldGrid product such as Crio Pro WordPress theme or BoldGrid Post and Page Builder, I’m afraid we would not be the best line of support for this issue.

If you’re unable to uninstall the plugin directly from your WordPress dashboard “Plugins” section. You should consider reaching out to your hosting company or to All In One Security’s support directly.

I hope this helps.

Hi Rob,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Being that WooCommerce is a third party plugin that we do not support or maintain, it can be difficult to work with it’s overall styling, but it can be done. Could you please include the link to your website in your response so that we can take a look at your setup and offer our best suggestions.

We look forward to hearing from you!

Hi Jeff

Thanks for reaching out, I’m sorry to hear about the problems creating your backup.

I’ve seen this error a number of times before. It typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

To summarize the article, here are the most common ways to fix this:

Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.
Follow these instructions to increase your Max Execution Time and Memory Limit.

I hope this helps!

Hi Christine,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

I see you are using WeForms on your contact page. Some alternatives to that plugin are:

– Gravity Forms

– WpForms

– Contact Form 7

– Ninja Forms

WeForms has a Docs forum that you may be able to utilize if you have specific questions and they also have a premium support channel you can access through your pro account.

I hope this helps. Please reach back out if you have any questions for us.