Brandon C

Hello Patrick,

Thanks for reaching out and thanks for using the Westview theme with BoldGrid Post and Page Builder for WordPress!

Westview is considered one of our legacy themes, and with that being the case, it no longer receives the updates that would keep it current with WooCommerce’s most recent styling standards. We can more than likely provide you with some CSS that will fix this issue for you. Could you direct us to a page where the tiny “Buy Now” button is present? We can look into it more directly and provide you with our best suggestions on how to go about correcting this.

We look forward to hearing from you soon.

Hi Tim,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

In order to update the initial site email address you input on the “Inspirations” startup you can navigate from your WordPress dashboard to Settings<<General, find the input box for “Administration Email Address“, enter your correct email address then scroll to the bottom of the page and save.

I hope this helps. Please reach back out if you have any other questions for us.

You’re welcome Steve!

So happy to this was beneficial to you! Please don’t hesitate to reach back out to us if you have any other questions in the future.

That’s awesome Crystal!

I’m so happy to hear you were able to get everything functioning properly. Please don’t hesitate to reach back out if you have any other questions for us in the future!

Hi Hayley,

Thanks for reaching out and thank you for using Easy SEO for WordPress!

The SEO metrics in “Easy SEO” are directly tied to specific meta data in specific posts locations. Could you send us a screen shot of your metrics using ImgBB along with the URL to the page it correlates with? That way we can inspect the page along with the metrics and give our best suggestions on how to get everything functioning properly.

We look forward to hearing from you!

You’re very welcome Diana,

All WordPress themes are built in a way that allows for other plugins and integrations to hook into them and extend the functionality of the theme. Because of this no matter which WordPress thee you run thee will always be some amount of unused CSS and JS. That doesn’t necessarily mean that it’s harmful to your site but performance tools will detect the unused code.

I’m not too familiar with Wp Super Cache and its features but most caching plugins allow excluding, deferring and asynchronizing CSS and JavScript. It’s also possible to accomplish this with a plugin like Autoptimize.

I would start by searching the WP Super Cache support forums to see how others went about handling this task with the plugin. You can also reach out to the developers directly in support forum.

Hi Minna,

Thanks for reaching out and many thanks for using Crio Pro WordPress theme with BoldGrid Post and Page Builder!

Unfortunately, at this time none of our plugins or themes provide a built in counter widget functionality, but since your website is built on the WordPress core you have the ability to install a wide variety of third party plugins that should be able to help you get the functionality you need.

Here’s a plugin in the public WordPress repository, Counter Number (https://wordpress.org/plugins/counter-number-showcase/), which seems like it might give you the functionality you need.

Hopefully you are able to use that plugin or locate a more suitable one to achieve your design goals. Please let us know if there is anything else that we can do to assist you!

Hi Crystal,

Thanks so much for reaching out and thanks for using Pavilion WordPress theme with BoldGrid Post and Page Builder.

I replicated your issue using Pavilion and if you’ve followed the guide step by step there’s one last thing you need to do. Navigate to the WordPress customizer Appearance<<Customize<<Advanced<<Custom JS & CSS and add this bit of jQuery to the Custom Theme JS section:

jQuery('.fa-tiktok').removeClass('fa');

Be sure to remove the forward slashes “//” so the code is not commented out.

As far as adding the YouTube and Instagram Icons you can incorporate them the same way you would with Facebook and Twitter, create a new custom menu link and link it to the home URL of each respective site. Make sure the “Navigation Label” and “Title Attribute” are correctly named after whatever platform you’re attempting to add.

I hope this helps! Please reach back out if you have any other questions for us.

Thanks Donald,

My apologies I think I may have given you the wrong syntax. Try using:

.palette-primary .entry-content a:hover {
     font-weight: 600 !important; 
     color: #faf2df;
     }

Let us know if this works for you!

Hi Mark,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

I’m having a hard time getting your html to register so that I can try replicating your issue. It would be a great help if you could reach out to our Premium Support forum where you can provide us with direct access to your website to allow us to address the issue more directly.

As for the hamburger menu icon it is specifically tied to the first color in your color palette but you can use the CSS/JS Editor section of the WordPress customizer to selected the hamburger icon and style it that way. For example if you wanted your Hamburger Toggle to appear green you could use this bit of CSS:

.main-menu-btn .hamburger-inner:before {
color: green !important;
}.

I hope this helps. We look forward to hearing from you in the Premium Support queue!

Thanks Lisa,

To make things easier could you could send us the URL of your website we can take a at your issue directly? It sounds like you have uploaded the image correctly and may just need to adjust the padding or margin around it.

Thanks Rob,

I inspected your web page and I think I found the CSS selector for your “Add to Cart” button. To remove the button altogether you could go into your CSS/JS Editor from the customizer and add:

.palette-primary.woocommerce-page ul.products li.product a.btn {
display: none;
}

You should also be able to use this same selector to add styling to your button if you wish to do so.

I hope this helps!

Hi Lisa,

Thank you for reaching out. Images can be tricky, ideally you’d want to edit them in a 3rd Party image software like the free Pixlr Editor. That way you can scale each image to the exact proportions to fit correctly into you webpage.

If you can send us the URL of your webpage we can take a look and see if we can give you some on page editing options. I’m also curious to know if this image is being pulled in by BoldGrid Post and Page Builder for WordPress or through some global background setting in the WordPress Customizer.

We look forward to assisting you further with this!

Hi Ian,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

I inspected your WeForms contact form and was able to come up with a bit of CSS to add a border. Pull up the CSS/JS Editor from Appearance<<Customize<<CSS/JS Editor and add:

.weforms-56 {
border-style: solid;
boder-width: thick;
border-radius: 5px;
border-color: #17a398;
}

I hope this helps! Please reach back out if you have any other questions for us.

Hi Celeste,

Thanks for reaching out and thanks for using Evolve theme with BoldGrid Post and Page Builder for WordPress!

I recreated your situation and solved the issue by installing and activating the Code Snippets plugin, then adding this PHP snippet:

//function to modify default WordPress query
function wpb_custom_query( $query ) {

// Hook our custom query function to the pre_get_posts
add_action( 'pre_get_posts', 'wpb_custom_query' );

This should reverse the order of the post on your blog archive page.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Petrus,

Most of the time these issues boil down to allotted server resources and overall website configuration. It could require, updating your current theme or WordPress itself, addressing problematic or conflicting plugins, or even contacting DreamHost to have them increase your limits.

Honestly, each case could require a different solution. If you start your own support thread and include the URL to the website you’re working with we can take a look for you and offer our suggestions.

Hope to hear from you soon!

Hi Druvakumar,

Thanks for reaching out with your question about Crio Pro WordPress theme!

I understand exactly what you’re describing. By default Crio is set to break up longer words in your headings and add hyphens to them as the available screen size gets smaller. I understand there are many cases where this configuration is just not ideal.

While there isn’t a control within the theme Customization interface to make such a change, you can accomplish this with some knowledge of Custom CSS.

The following snippet will deactivate the automatic word breaks and hyphens normally added by Crio to all website headings:

.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
word-wrap: normal;
hyphens: manual;
-webkit-hyphens: manual;
}

I hope this helps! Please reach back out if you have any other questions for us.

Hi Larry,

Thanks for reaching out, and thanks for using Swifty WordPress theme along with BoldGrid Post and Page Builder!

In order to change the video on a webpage you need to find the page you want to edit and click “Edit Page”. Find the video you wish to update, hover over it and you should see a pencil icon appear. Click the pencil icon to bring up the video options. From there you’ll have the ability to change you video using a link, or a video that you already have present in your media gallery.

I hope this helps. Please let us know if there’s anything else we can answer for you.

Hi Farhad,

Thanks for reach out with your questions about Total Upkeep. Total Upkeep should actually translate into most languages. If you’re having trouble with this you can use a plugin like WPML to easily translate Total Upkeep to the language you desire.

As far as deleting backup from the dashboard you need to visit Total Upkeep<<Backups, find the file you wish to remove then select “View Details“. In the right-hand sidebar of this page beside the blue “Update” button there is an option to Delete backup. Just hit that link and follow the prompt to delete your backup archive file.

I hope this helps. Please reach back out if there is anything else we can answer for you.

Hi Elisabeth,

Thanks for reaching out and thanks for using GridOne WordPress theme. GridOne is considered one of our legacy themes and therefore is no longer updated and maintained to the most current WordPress standards.

The templates and functionality of GridOne have been incorporated into our flagship Crio Pro WordPress theme. With Crio you can be assured the theme is updated according to the latest WordPress guidelines and it will remove the outdated theme notification being produced by WooCommerce. If you decide to switch over to Crio you can keep your content design as it integrates seamlessly with Post and Page builder.

I hope this helps. Please reach back out if you have any other questions.