Brandon C

Hi Amy, thanks for reaching out! We’ll try our best to troubleshoot your timeout problem and help get you back on track. Here are some steps to identify and resolve the issue.

Troubleshooting BoldGrid Loading Issues

1. Clear Browser Cache

• Steps: Go to your browser settings and clear the cache. Cached data can sometimes interfere with loading.
• Restart Browser: Close all browser windows and then reopen them to try loading BoldGrid again.

2. Enable WordPress Debugging

• Debugging: Add define('WP_DEBUG', true); to your wp-config.php file to enable debugging mode. This will display any errors on the screen.

3. Check Server Error Logs

• Locate Logs: Check your server’s error logs for any related errors.
• Contact Hosting: Your hosting provider can assist you in locating and interpreting these logs.

4. Check for JavaScript Errors

• Browser Console: Open your browser’s developer console (usually found under F12 or Right-click > Inspect and then Console) to check for any JavaScript errors.
• Look for Clues: Errors here can point to specific plugins or issues.

5. Check for Plugin Conflicts

• Disable Plugins: Temporarily disable all plugins except BoldGrid. If BoldGrid loads, reactivate the plugins one by one to identify the conflicting plugin.
• Steps: Go to Plugins > Installed Plugins, select all, deactivate, then test BoldGrid.

These steps should help you identify and resolve the timeout issue in your BoldGrid Post and Page Builder editor.  Please let us know if we can assist you further with this we’ll be right here to help!

Hi Brad,

Thank you for reaching out! The BoldGrid Crio WordPress Theme is an excellent choice for your needs. It’s a highly customizable, flexible theme that can serve as a robust foundation for an e-commerce site.

Why BoldGrid Crio is Ideal for Your Project

1. Highly Customizable: Crio offers extensive customization options through the WordPress Customizer, allowing you to tweak layouts, colors, and fonts without touching code.
2. E-commerce Ready: Crio integrates seamlessly with WooCommerce, making it easy to set up an online store.
3. Responsive Design: It ensures that your site looks great on all devices, crucial for user experience and SEO.
4. Built-in Blog Features: Crio supports robust blogging capabilities, perfect for your needs to publish multiple blog posts.
5. Future-Proof: It’s a scalable theme, so you can start simple and build more complex functionalities as needed.

Suggestions & Recommendations

Here’s a breakdown of the site elements you’re interested in:

• Home Page: You can easily create a visually appealing homepage with sections for featured products, recent blog posts, and a welcoming introduction.
• About Page: Use the customizable layouts to create a comprehensive about page with images, text, and other media.
• Blog: The Crio theme allows you to set up a blog with multiple categories and tags, perfect for content organization.
• E-commerce: Seamlessly integrates with WooCommerce to offer products, manage orders, and more.

Steps to Get Started

1. Install BoldGrid Crio: Start by installing the Crio theme and any necessary plugins.
2. Set Up WooCommerce: Install WooCommerce and configure your store settings to start adding products.
3. Customize Pages: Use the BoldGrid customizer to design your home, about, and blog pages to match your brand.
4. Add Content: Populate your blog with posts, and make sure your product pages are informative and engaging.

Further Resources

For more information on getting started with BoldGrid Crio and WooCommerce, you can visit:

• Customizing Crio Pro Theme: https://www.boldgrid.com/support/boldgrid-crio-supertheme-product-guide/customizing-your-new-crio-website/
• BoldGrid and WooCommerce Integration: https://www.boldgrid.com/wordpress-ecommerce-plugin/

I hope this helps you get started on creating an awesome e-commerce site at your domain! If you have any other questions or need further assistance, feel free to ask!

Hi Eric,

Thanks for reaching out with your Crio WordPress Theme questions!  I’m inspecting your site and I don’t see any contact info pertaining to the street address or a map so I’m assuming you’ve either managed to resolve this issue or you’ve removed the section where it was present.

If you need further assistance with this please point us to the Page or Post where you’re experiencing your issue and we’ll look into it right away.

Thank you!

Hi Christian,

There’s no way for us to actually locate your information without knowing the email address you have on file.  It’s possible your premium service was provided through one of our Premium Web Hosting providers.  In that case, if you switched web host and your new host is not a part of our partner network the premium license key may have expired.

If you were hosted by one of our premium partners and the account is still active you should be able to log into BoldGrid Central using the same credentials you use to log into your web hosting account with the partner network.

If you were not a part of our premium partner network and you remember the purchasing the license key at some point you can provide the last four digits of the card you used to sign up for our services and we may be able to look the account up that way.  If you have this information please send it to our billing support directly support@boldgrid.com for privacy purposes and we will look it up for you.  Hopefully, that way we can find the email attached to your account so that you can reset it using the form.

Thanks Christian, were here to help if you have more questions.

Thanks for getting back to us Sunita,

I will share your documentation to with the team!  Our recommendations (if any) will be very minimal as we understand this to be your honest review of our product.  I will definitely let you know if anything can be removed or modified once the team reviews.

Thanks for sending over your list of plugins as well. We will definitely have you at top of mind when our users reach out for WooCommerce solutions.

Please let us know if we can help with anything else!

Best,
Brandon C.

Awesome to hear Andy!

I’m happy resizing your logo worked for you.  It’s much better to optimize images off site before adding them to WordPress.  In my opinion they’re way easier to work with this way.

Thanks Andy, please let us know if there’s anything else we can answer for you we’re always here to help!

Hi Avi,

Thanks for reaching out with your Total Upkeep questions!

This issue is normally addressed by editing or adding a PHP.INI file into the root of your WordPress installation but that may not always resolve your issue.

Looking at your timeout error it’s mostly likely that some temporary cached files from your W3 Total Cache plugin is causing your issue.  One thing you can do is try clearing all cache and deactivating W3 Total Cache before running your backup to see if it completes.  Once the backup completes simply reactivate W3 Total Cache.

You can also try a custom backup and exclude the file in question, this method may clear up your issue without the need to temporarily deactivate W3 Total Cache.

I hope this helps Avi!  Please let us know if we can assist you further with this.

Hi Reynaldo, Thanks for reaching out.

To check your WordPress PHP version, please follow these steps:

1. Log in to your WordPress Admin Dashboard.
2. Navigate to ‘Tools’ and then click on ‘Site Health’.
3. Click on the ‘Info’ tab at the top.
4. Scroll down to the ‘Server’ section.

You will see your PHP version listed there.

How to update your PHP version will generally depend on your WordPress Hosting provider.

I checked out the site you linked to the forum thread, and it looks like you’re using GoDaddy for your WordPress sites. Here’s their instructions for how to update PHP using your cPanel interface.

Thank you, I really hope this helps!

Hi Vin,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!  I tried setting this up for you and ran into your same problem.  The tabs do have CSS IDs but I noticed that if you link to the tab id it will jump you to the part of the page where the tabs are but it won’t actually activate the tab.

I’ve created a feature request on your behalf because I feel this functionality should be an organic part of the tab block component as well.  Our developers will review the feature request and hopefully we’re able to have this integrated into Post and Page Builder in an future update.

Thanks Vin, you can check back here at anytime for an update!

Thanks Dave!

Yes, that is the correct link sorry about that the other was redirecting to our product page for some reason.  Here is the direct link to the latest version of Swifty.  It has been some time since the theme was last updated.  Swifty is considered one of our V-1 or Classic themes so it receives minimal updates with the sole purpose of keeping it functional.

Thank you!

Thanks for the clarification!  I think the first thing we should do here is focus on the redirect issue. We actually have a guide on some steps you can take to change your website urls.  Try fixing the redirect issue and once you can log into production without it redirecting we can assess.

It’s possible it restored everything correctly and we just need to address the one issue of the bad redirects.

Thank you and I really hope this helps!

Hey Flo,

That’s really odd the restoration is still asking for a Database Encryption Key if you disabled it on the backup you’re attempting to restore.  Let’s try running and restoring a Sanity Check backup to confirm you can restore any type of backup file.

“Sanity Check Backup” – which is only backing up .txt files, to make sure the backup process can complete successfully. If it does complete, this helps to further indicate a possible server intervention.

Here are the steps to run a Sanity Check Backup:

1. From the inside of your Total Upkeep dashboard click the Backup Site Now button.
2. Under Files and Folders type *.txt into the Includes input. This ensures that only .txt files will be included in the backup.
3. Under Database exclude all database tables.
4. Click Backup Site Now.

After running your “Sanity Check Backup” visit the “Tools” section of your Total Upkeep dashboard, click Logs and view your last log to confirm that it completed.

Please see if the sanity check backup allows you to restore and let us know the results. Thanks Flo!

Hi John,

Thanks for reaching out!  Refunds are handled through our billing team and they can be reach in the directly from your BoldGrid Central account from the Premium Support section.  Once you log in look for the “question mark” icon in the upper right corner. Click the help icon then scroll down to Premium Support for further assistance.

I hope this helps John!

Hi Flo,

Thanks for reaching out with your Total Upkeep questions.  If you’re receiving this message that means the backup was taken using Database Encryption and the only way to access it would be to have the decryption key that was created in the initial backup process.  This is an optional security measure.  My suggestion if possible would be to take another backup without database encryption enabled and try restoring that one if you cannot find the key.

I hope this answers your question.  Please let us know if we can help with anything else.

Thanks Andy!

We were able to view the screenshots this time but I couldn’t quite make out your website URL.  Can you send that over as well so that we can inspect the site using our browser tools?

Hi Andy,

Thanks for reaching out with your Crio WordPress Theme questions.  I’m sorry but it seems your screenshots did not transfer over correctly, here’s a guide on sending screenshots to our forum using snipboard.io.  It would also be a great help if you could link us to your site directly so we can inspect the logo using our browser tools.

My guess is if you’re using Crio you can use a media query like the one below to adjust the logo dimensions for smaller screen sizes.

@media only screen and (max-width: 600px) { .custom-logo-link:not(.bgc_logo) { width: 280px !important; height: 80px !important; } }

You would add this bit of CSS directly to your WordPress customizer CSS/JS Editor section, but we’d need to inspect the site logo just to be sure the CSS matches up correctly.

Thanks Andy, we’re looking forward to assisting you further with this!

Hi Mark,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!  Normally when we see issues like this it’s after an update, plugin or theme activation/deactivation, or some other change to a WordPress site occurs.  Do you remember if anything has changed on the site recently that may have contributed to this?

Also, we should try to determine if the issue is specific to the page you’re working on.  Can you try creating a test Page or Post with Post and Page Builder enabled and see if things are working properly there. It could be something like a bad character in your HTML throwing off the editor settings.

I tried pulling up your screenshot but it doesn’t look like it transferred over correctly.  If you’d like to resend it here’s a guide on sending screenshots to the BoldGrid forum.

Thank you Mark, we look forward to assisting you further with this issue!

Hi Lora,

It seems as though the custom code that is pulling in your video is causing this.  My apologies, I know when we spoke in the live chat I suggested you reach out to the premium channel but I looked up your site and I see that you’re a standard user.

This goes a bit beyond the scope of support that we can offer here in the public forum and would fall under custom design work which is a premium BoldGrid service but I’m confident that we can place your menu elements for you.

Alternatively, if you already work with a developer it may be helpful to consult with them on the matter.  Whatever you decide to do we’re always here to help!

Thank you

Hi Shubha,

Sorry to hear that didn’t work for you.  Another suggestion is a more advanced approach.  It would involve using custom CSS to ensure your global elements.  This could be problematic in the page editor itself because some of your changes may not be reflected there even though they’re visible on the live website.

This problem is your “Voice” theme is a third party theme and global elements like font and color are almost always controlled by the theme. Being that Voice has no relationship with Post and Page Builder they have no obligation to stay current with our latest updates and functional requirements and Post and Page builder will only address fonts created in the plugin itself.

If you would like to preview a theme where this is possible you should consider Crio Pro WordPress theme! Crio is our flagship WordPress theme and is 100% compatible with Post and Page Builder. With this combination you would have global font and color control right out of the box, as well as, more than 400 other premium features.

I hope this helps. Please let us know if there’s anything else that we can answer for you.

Hi Andy,

Thank you for reaching out! It sounds like you’re facing some layering issues with CSS in your Crio theme when trying to make images expand over other content on hover. Your attempts to use z-index are on the right track, but z-index only affects elements that are positioned (not static, which is the default). Here’s a refined approach to ensure your images expand and overlap other elements correctly:

1. Ensure Positioning is Correct: As you’ve read, z-index works on positioned elements (i.e., those with position: relative, absolute, or fixed). Since z-index didn’t work even after you applied position: relative;, you may need to ensure that no parent container has a stacking context interfering with your z-index.
2. Refine Your CSS Code: Apply position: relative; directly in the hover state and ensure that the z-index is high enough to overlap other content. Here’s how you might adjust your CSS:

   .grow img {
   transition: 1s ease;
   position: relative;
   z-index: 1; /* Ensure a base level z-index is set */
   }.grow img:hover { transform: scale(1.2); z-index: 9999; /* High z-index to ensure it's on top */ transition: 1s ease; }

   This ensures that the image has a base z-index which then gets elevated upon hover.

I hope this helps Andy!  Please let us know if you have more questions for us.