Brandon C

Hi Christine,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

I see you are using WeForms on your contact page. Some alternatives to that plugin are:

– Gravity Forms

– WpForms

– Contact Form 7

– Ninja Forms

WeForms has a Docs forum that you may be able to utilize if you have specific questions and they also have a premium support channel you can access through your pro account.

I hope this helps. Please reach back out if you have any questions for us.

Hi sorry to hear that Gary.

The best thing to do is this situation is to reach out to your web host InMotion Hosting for assistance on getting back into the site.

There is really not much we can do in situations like these as we are only a theme and plugin provider. An inquiry such as this would have to be made directly with the hosting company that owns your server space.

We wish you the best of luck. Please let us know if there is anything else we can answer for you.

Hi Peter,

Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

If your elements are displaying correctly in the editor and not on the live website I suspect caching may be the reason for this. You should clear all cache associated with your website including browser cache, and any server side cache. Often times when we make frequent changes to our websites elements get cached into the database for performance purposes and it can cause the old element to display live even after it has been changed or removed.

I see that you’re using the Ultra WordPress theme and not one of our recommended BoldGrid themes like Crio Pro WordPress theme. There is always a possibility that your theme already has these post view functionalities built into it. You may want to contact the theme developer to inquire about that.

I hope this helps. Please reach back out to us if there’s anything else we can answer for you.

Hi Maria,

Thank you for reaching out. Your BoldGrid account is only associated with our BoldGrid plugins and themes. In order to remove your account simply Uninstall all BoldGrid products from your WordPress dashboard under plugins and/or themes. I see you have a basic connect key provided by your hosting company (InMotion), but that is included with all InMotion plans because they are one of our premium partners.

If you wish to delete your website altogether you’ll need to reach out to InMotion Hosting or follow this guide to learn how to do so yourself.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Gary,

Thanks for reaching out and thanks for using the BoldGrid Hydra theme with BoldGrid Post and Page Builder for WordPress.

The best way to log in to your site is to go directly through your WordPress dashboard. In your case you would follow this link to do so http://gwremodeling.net/wp-admin. Once you get to the login page if you need to reset your email address just click the “Forgot Password” option to have a password reset link sent to your email.

I hope this helps. Please let us know if you have any other questions for us.

Hi Minna,

Thanks for reaching out with your Boldgrid Inspirations question. We do not have an official inspiration for no profits. But you can use any inspiration as a base for your template. You’ll have full control over colors, buttons, content, headers and footers so it should be pretty easy to add your images and text and make any Inspiration your own.

I hope this helps. Please let us know if you have any other questions for us.

Awesome Corrine! I’m happy you guys were able to get that resolved fairly easily. Please don’t hesitate to reach back out if you ever have questions or concerns. We are always here to help!

Thanks Corrine,

It definitely seems like your navigation items are inheriting a property of some sort that’s causing them to display this way. Has this always been the case or is this a fairly recent issue? You may benefit from clearing all cache associated with your website (including browser cache and server side cache). Lots of times when changes are made, website elements get cached into the database and need to be purged in order for them to display correctly.

If you’ve already attempted this go ahead and reach out to our Premium Support forum for further assistance. You’re a DreamHost customer so you get our premium service free of charge. In premium support we’ll be able to log directly into your site and take a closer look at the issue.

I hope this helps. Let us know if you have any other questions for us.

Hi Chris,

Thanks for reaching out and thanks for using Crio Pro WordPress theme! It’s not always easy to incorporate sourced CSS/JS files directly through the WordPress Customizer.

If you have everything setup correctly and the native CSS is just overriding your custom CSS it might help to add the !important tag after your element call ex:

.bgc-site-title:hover{
font-family: "sketch-block !important";
}

You may also want to try running your CSS through a plugin like Code Snippets instead of the using the Customizer CSS/JS options. You’d also want to address the Src file to be sure the CSS is pulling from the correct place.

I hope this helps. Let us know if you have any other questions for us.

• This reply was modified 2 years, 10 months ago by Brandon C.

Hi Ashiru,

Thanks for reaching out with your question about Total Upkeep backups and migrations plugin. You can restore a archived backup of your website only if you have already taken a backup from a sure restoration point. You can follow this guide to learn more about how to restore a backup with Total Upkeep.

Just inspecting your site, it looks like your content is still present. It’s possible it could be a caching issue. Before actually restoring a backup you should confirm this. In order to check try clearing any cache associated with your website. That includes browser cache, server side cache, and any onsite caching agents you may be running. It’s a chance that elements are cached into these databases and they need to be purged.

I hope this helps. Please let us know if you have any other questions for us.

Hi Nick,

I definitely understand your dilemma and I wish I could tell you there was a true quick fix for this that would not require you addressing the issue on a page by page basis.

Because of the shear amount of tables and text content on your site formatting may require great knowledge of CSS how to set up Media Query break points to accomplish this, and even then you will more than likely have to go in and tweak each page a little here and there.

The best route in my opinion would still be to go back and update each page this time using a mobile first approach. With BoldGrid Post and Page Builder you can preview your page in any screen size while editing to help you place your elements correctly.

Let us know if you have any other questions for us Nick. Were always here to help.

Hi Mark,

Thanks for reaching out. Yes it’s totally possible to add a messenger link to Crio Pro WordPress theme! Better yet you could use a plugin like “Facebook Chat Plugin“, for instance, if you wanted to install the Facebook messenger on your WordPress site.

This is just one example of the many messenger plugins you can add via plugin to your WordPress site. Most major messenger brands should have some sort of representation in the WordPress Repository. It would be up to you to decide which one would function best for whatever you need to accomplish.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Betsy,

I understand it can be confusing, Astra is a separate theme developer and they are not required to stay up to date with our BoldGrid version updates and patch releases. BoldGrid themes are customized/certified for BoldGrid compatibility. We always recommend using a BoldGrid certified theme in order to take advantage of BoldGrid’s full suite of plugins and features.

The WP Rollback approach should only be used if you suspect that the issue began after an update to a theme, plugin, or WordPress itself. The primary purpose of this approach is to identify what may be causing the issue and troubleshooting from there.

Could you send us a screenshot of your issue in its current state? We may be able to give you better suggestions on how to correct the gallery formatting. Are you using a native BoldGrid block to generate your gallery or are you using a different plugin for this functionality?

Hopefully this clears some things up for you. We look forward to answering any further questions.

Hi Betsy,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

I think your issue may be a functionality one. I see that you’re using the Astra theme which was not built to be compatible with our BoldGrid themes. If you recently deactivated Crio Pro WordPress theme or one of our other BoldGrid themes then that would explain your issue. If that’s the case simply restore your previous BoldGrid theme to restore those functionalities.

It’s also possible that a recent update to WordPress, Post & Page Builder, or even your Astra theme itself may have caused this issue. If you think the issue is a result of something like that you can use a plugin like WP Rollback to rollback any update and restore the previous versions functionality.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Goda,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

The best way to accomplish this is probably going to be to add the subscription button directly into the header or footer of your Crio theme. That way the button is visible no matter where your users land on your website.

You could go about this by adding a Custom Page Header Template. That way you have full control over how and where the button is displayed in your header. Our custom page header functionality allows you to build custom page header with the same drag and drop features as our BoldGrid Post and Page Builder. You can also create a custom footer template using similar method.

I hope this helps to resolve your request. Please let us know if you have any other questions or concerns.

Hey Jason,

Yes, I see what you mean here. Try going in to the CSS/JSjQuery to the JS section to see if it resolves your issue.

jQuery('#masthead-sticky .boldgrid-section .s47').removeClass('col-md-6, col-lg-6').addClass('col-md-4, col-lg-4');

jQuery('#masthead-sticky .boldgrid-section .s48').removeClass('col-md-6, col-lg-6').addClass('col-md-8, col-lg-8');

We actually have a solid resolution for this problem, it’ll be addressed in a future update.

Let us know if this helps!

• This reply was modified 2 years, 10 months ago by Brandon C.

Hi Jason,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!
If you’ve already tried using the Site Header Layout controls (Design<<Header<<Sticky Header Layout<<Select Layout) in the customizer, you could next try using a Custom Page Header Template to accomplish your task.

Custom page headers give you the ability to build out custom headers using the same drag and drop capabilities as the BoldGrid Post and Page Builder. It comes out of the box with 6 custom page header templates already created. One of those may give you the design functionality that you’re looking for.

I hope this helps. Please let us know if you have any other questions for us.

Hi Neil,

Thank you for reaching out and thanks for your interest in Total Upkeep Backups and Migrations plugin and our other BoldGrid products.

If I’m understanding correctly, you would like a walk-through on how to setup your BoldGrid Central account and install our flagship Crio Pro WordPress theme along with the BoldGrid Post and Page Builder page editor? Is that correct?

If so, you can get started by logging in to your BoldGrid Central account where you can setup your account and download all of our premium plugins.

I hope this helps. Please let us know if you have specific questions about getting your account up and running.

Thanks Lance,

Something’s definitely off here. It looks like those are all simple weekly crons. It could possibly have something to do with information getting crossed during the failed Google Drive authentication.

If you don’t mind I’m going to have you reach out to our premium support with this issue. You can tag this thread so you don’t have to explain as much. Be sure to include a link to your website in your support request.

I hope this helps get this issue resolved in a timely manor.

Hi Cheryl,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I want you to know that Crio, BoldGrid Post and Page Builder and all of our other products have been thoroughly tested for functionality with WordPress 5.9. You should feel comfortable updating, however if you do find that anything seems out of place on your site after updating use a plugin like WP Rollback to roll WordPress back to its previous version and contact us immediately so that we can report and resolve your issue.

I hope this helps. Please let us know if you have any other questions for us!