Brandon C

Hi Ashley,

Thanks for reaching out with your concern about BoldGrid Post and Page Builder for WordPress. The section slider and content slider are premium block level components. I checked on your license keys and it does look like yours are active so you just have to make sure you have the Post and Page Builder Premium plugin installed and activated on your site.

You can download the premium Post and Page Builder plugin from your BoldGrid Central account.

I hope this helps! Please reach back out if you have any other questions for us.

Thanks Alex,

I just checked out your URL and it doesn’t look like you have a premium key setup with us so we wouldn’t be hosting any of your sub domains. Our BoldGrid products are simply a suite of WordPress plugins and themes and we do not control any web hosting level aspects of your website.

You should contact your web host, your site seems to be tied to this NameServer ns1.host-anycast.it. You should reach out to them and inquire about removing your website.

Hi Cheryl,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

404 page creation is not a functionality that is natively built into Crio but a feature request has been entered to have it implemented in a upcoming update. For now, I think the best option would be to use a plugin like Redirection plugin for WordPress, which allows you to easily set up redirects for your 404 pages. It also comes with a built-in option to track 404 errors that occurred on your website since you installed the plugin.

You should still be able to use the Post and Page builder to created your 404 page and then redirect all 404 traffic to that page using a plugin like “Redirection”.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Max,

Thanks for reaching out with your question about BoldGrid Post and Page Builder for WordPress!

While this functionality is not native to Post and Page builder you should be able to use your Contentview plugin to incorporate it into any one of your pages.

Is there a particular reason you’re looking to switch from your current plugin to build this functionality? You may be able to build it using a Grid format on a blog post archive but that would be a little more complex. In this scenario you’d actually need to create a custom-archive.php type file in order to accomplish your task.

I hope this helps. We look forward to hearing from you if you have further questions!

Hi Loyal,

Thank you for reaching out with your Total Upkeep question. I inspected your subdomain and it looks like its resolving to a GoDaddy server and not BlueHost. Is it possible the domain registration expired without you noticing? To verify this you should reach out to Bluehost as soon as possible to confirm that the domain name is still under your ownership.

I don’t see an account associated with the email address you included in the thread. Did you sign up for your BoldGrid account with a different email address by chance? One thing to note BoldGrid Post and Page Builder for WordPress and our other products are simply a suite of plugins and themes and have no control over higher level web hosting task like domain management and site archiving.

If you have your site backed up through your Total Upkeep plugin you should be able to restore it once you have your domain situation sorted out.

I hope this helps. Please let us know if you have any other questions.

Hi Alex,

Definitely sorry to see you go. We don’t have any access to your information through this forum but you can visit our premium support for help with your request.

I hope this helps. Please let us know if you have any questions or concerns.

Hi Chris,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

In most cases the H1 tag is reserved for the .site-title and all other page, post and archive titles are given the H2 attribute. But if you would like to change this I think the easiest way to accomplish it would be to create a new Custom Header Template to use as your global site header.

With a custom header template you’d be able to build your header any way you’d like using the same drag and drop features as the BoldGrid Post and Page Builder.

I hope this helps.

Awesome Aaron, happy hear you were able to get this resolved. Don’t hesitate to reach back out if you have any other questions.

Thank you for contacting us Keith, our team is happy to answer any questions you have about working with our Hifidel WordPress theme!

Hifidel is one of our Classic BoldGrid themes that we unfortunately no longer maintain. I’ve seen this issue arise sometimes after plugin updates or even after updating WordPress itself. The first thing I’d suggest is maybe clearing any cache associated with your website (although this is a long shot to fix this type of issue). After clearing cache look into any new plugins you may have installed since you’ve identified this issue. Try deactivating any of those plugins one by one while testing after each deactivation to see if it resolves the issue.

If you think your issue was caused by a WordPress update or plugin update you can use a plugin like WP Rollback to roll back to a previous version and that may resolve your issue as well.

Lastly I’d recommend switching to our newest WordPress theme Crio. Crio is well maintained and in line with the latest WordPress guidelines. It integrates seamlessly with BoldGrid Post and Page Builder so changing your content over should be quick and easy.

I hope this helps. Please let us know if you have any other questions for us.

Thanks Bob,

I’m happy you were able to get it working in some capacity. Maybe for you it has to do with machine caching. I’m thinking if it’s functioning on other machines you may want to go into to your windows system itself and clear cache there.

Thanks Alley Z,

I see the animations on your homepage now. It looks like the animation is running but it’s completing very fast and not in sync with the slides. Try going into your animation settings and adjusting the duration and delay a bit. It seems like the text needs more time to correspond with each slide.

If you can’t get the animations to function correctly with the page editor tool. You might consider using a plugin like Animate It to add your animations. “Animate It” is a robust animations plugin with lots of features you can take advantage of to bring your idea to life.

I hope this helps. Please reach back out to us if you have any other questions.

Hi Joon,

I’m sorry to hear that you are some problems creating backups on your website but we will do our best to help you get things working again!

Generally when Total Upkeep backups fails without detecting any errors it means that the backup process was terminated directly by the web server, usually because of resource consumption.

One feature that we added to our WordPress backup plugin is the ability to change the compressor used for generating backup files which allows it to work in a variety of hosting environments. In most cases changing the Backup Compressor settings to use System Zip allowed most users to get backups working correctly.

Please let us know if the problem persists after switching to System Zip or if you have any other questions for us, we are always happy to help!

Hi Christine,

I’m happy to hear you were able to get your first issue resolved. I inspected your site to help with some of your other concerns and the first thing I noticed is, it looks like your footer color issue has been resolved. Global colors are controlled by the “color palette” section of the customizer, but if you hover over the item in post and page builder and select the “typography” there is a specific color setting in the page editor.

One great the thing about Crio is the ability to create and add custom headers and footers. If you visit the page headers section of your WordPress customizer you can pull up the editor. This will allow you to build out your own custom headers/footers using the same drag and drop method you would use on post and pages. This will give you much more control over your headers and footers allowing your to easily control things like padding, margin, and line spacing. Jesse, our community manager created an awesome guide to help you familiarize yourself with building customs headers and footers with BoldGrid. I think this approach could help solve most of your issues.

I hope this helps. Please reach back out if you have any other questions or concerns.

Hi Aaron,

Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

I suspect your issue is server related and might require you reaching out to your web host “Blue Host.” Post and Page builder is a page builder plugin and while it does control many important functionalities in your theme, it wouldn’t have any effect on your ability to log in/out of your website.

I suspect this is being caused by some server side issue like maybe a corrupted .htaccess file. It could also be a security plugin or recaptcha type plugin being outdated. Either way your web host should be able to help you get to the bottom of this issue and resolve it.

I hope this helps! Definitely reach back out if you have any other questions for us.

Hi Donald

Thank you for reaching out and thanks for using Callaway WordPress theme with BoldGrid Post and Page Builder. Sorry to hear you’re having having trouble adding custom CSS to your theme, but you are on the right track.

Try adding the bit of CSS to that same section to accomplish your task:

a:hover {
font-weight: 600 !important;
color: green !important;
}

Instead of bold we can use the font-weight attribute and set it 600;. We also used the !important tag so your new CSS overrides any global CSS classes.

I hope this helps! Please let us know if you have any other questions.

Hi thanks,

Animation is normally controlled by the Post and Page builder plugin so the functionality shouldn’t be effected by the theme. Could you send us the URL to the webpage you’re having this issue on please? We can take a look and give you our best suggestions on how to correct this.

Hi Lili,

Thanks for your question and thanks for using Crio Pro WordPress theme! I understand how something like changing your background images could give you trouble at first. That functionality is actually tied to the BoldGrid Post and Page Builder plugin.

What you need to do is visit the Pages section of your WordPress dashboard, find your homepage and click Edit. This will take you to your page editor.

The main image you see on your homepage is being generated from your first sections background. You can change the background image of a section by hovering over the section and using the “DropTab” to change the background for whatever section, row, or column that you’re working with.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

I hope this helps! Please reach back out to us if you have any other questions.

Thanks Bob,

I’m happy we got some of your concerns cleared up here. We look forward to working with you in premium support!

Hi Amanda,

Thanks for reaching out. I don’t see that you are using any of our products like Crio Pro WordPress theme or BoldGrid Post and Page Builder.

Your issue could be from a hosting limitation. You may have to increase your max upload size or maybe try uploading the images directly from the Media section of the WordPress dashboard.

I hope this helps!

You’re so welcome SE! Please don’t hesitate to reach back out if you ever have any other questions or concerns.