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- January 28, 2022 at 6:17 am in reply to: Is there a way to manually reorganize blog posts so I can keep one specific post at the top? #47202Brandon CKeymaster
Hi Tori,
Thanks for reaching out and thanks for using BoldGrid with BoldGrid Post and Page Builder for WordPress!
WordPress has a built in functionality that allows you to pin post to the top of your blog. In order to accomplish this visit the Posts page from your dashboard, hover over the post you’d like to add to the top of your blog and click Quick Edit.
You’ll see a check box that reads: “Make this post sticky“, check that and the post will begin to display at the top of your blog.
I hope this helps. Please reach back out if you have any other questions for us.
January 27, 2022 at 3:48 pm in reply to: Custom footer issues causing errors in my Crio WordPress theme #47196Brandon CKeymasterThanks Ben,
Okay lets take a look at your footer. I didn’t see your website linked in the thread anywhere. Can you send us the URL to your so we can check it out. I’m sure we can provide you with some CSS to get the positioning situated.
We look forward to hearing from you.
Brandon CKeymasterThanks Steve,
Okay I checked on this for you and there have been similar request to your in the past. Here’s what i found:
The Attributions page is created automatically by the Inspirations plugin when you install the starter content and is used to display the license information associated with the images added during installation. Any images added to your website with the BoldGrid Connect Image Search, another feature of the Inspirations plugin, will also be added to that page automatically if they are used in your website content.
The images installed by Inspirations or collected through the Connect Image generally have Creative Commons licenses associated with them and are free to use in your website content, so long as the appropriate attribution and license information is displayed somewhere on your website. We chose to exclude that page from the admin editing interface as a best effort attempt to mitigate the potential for our users to open themselves up legal disputes by accidentally removing that information.
That being said, you are free to manage your website content as you see fit and I am more than happy to show you how to remove that page if desired.
The first thing to do is deactivate the Inspirations plugin on your website since it will attempt to rebuild the Attributions page any time you create or update your website content.
The next step will require some direct database changes since that page is not accessible through the WordPress dashboard. Open up the database management tool for your hosting provider and locate the database associated with your website. With the database opened, look for the _posts table in there.
The database in the screenshot uses the default prefix wp but the specific one used for your website might be different depending on your host’s configuration.
In your _posts table, locate the entry that has Attribution in the post_title column, select that entry and use Delete it from your database.
The database management tool from your hosting provider might appear differently than the one used in these screenshots, but all of the information will stored in the same structure. One thing to keep in mind is that if you continue to have the Inspirations plugin activated on your site the that page might regenerate itself in the future. Deactivating the plugin after removing the page from your database will prevent it from reappearing in the future.I hope that this helps you get the Attribution page removed from your website and please let us know if there is anything else that we can do to help!
- This reply was modified 2 years, 11 months ago by Brandon C.
January 27, 2022 at 2:06 pm in reply to: Custom footer issues causing errors in my Crio WordPress theme #47187Brandon CKeymasterHi Ben,
Sorry you’re having issues with Custom Footer Templates in your Crio Pro WordPress theme. Similar issues have been reported and we’re working on adding better navigation to make it easier to add your footer elements. The link color for the site is usually the first palette position but can be changed in the starting configs. The control can be found at Design<<Site Content<<Links.
If you add your footer menus in the form of a Widget, each menu will have it’s own set of controls and the color has to be set per menu. That will allow you to adjust the color of each menu section individually.
We’re working on better way of organizing color controls for custom footers. In recent updates some features have been added and others have been deemed somewhat obsolete and it can be hard to know what controls what if you’re not familiar with Crio. But rest assured we are working on a better method of displaying these footer design controls.
I hope this helps. Please reach back out if you have more questions for us.
January 27, 2022 at 1:32 pm in reply to: Searching for accessible and multilingual templates or plug-ins #47185Brandon CKeymasterHi Kris,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
For your situation a plugin like
WPML would be best to handle your task of adding multiple languages to your WordPress site. WPML comes in Multilingual blog and Multilingual CMS licensing plans. You’ll need the multilingual CMS plan for eCommerce, page builder support, custom fields, managing translation teams, and some other features. It comes with an easy to use interface to add translations and manage multilingual content across your website. WPML supports all post types, taxonomies, custom fields, and strings generated by your WordPress themes and plugins.
I hope this helps. Please reach back out if you have any other questions for us.
January 27, 2022 at 12:11 pm in reply to: Encountered an unexpected error in footer editor of Hifidel WordPress theme #47183Brandon CKeymasterHi Keith,
You won’t have to rebuild your website when you switch to Crio sense you’re already using Post and Page builder. At the most you’ll have to reformat your header and footer to match your old theme which you can easily do with with Crio’s design options and the Custom Header/Footer template design functionality.
Brandon CKeymasterHi Daniel,
Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
Inspirations is only compatible with our BoldGrid line of themes. I see you are still using the Post and Page builder plugin but it looks like you’ve switched to the Argent WordPress theme. You should be able to resolve this error by deactivating the Inspirations plugin from your WordPress dashboard.
Inspirations as well as Post and Page Builder are most compatible with Crio Pro WordPress theme our flagship WordPress theme. Crio comes out of the box with over 400 features and customization options. If you wish to continue using inspirations you should possibly consider running Crio as your theme.
I hope this helps. Let us know if you have any other questions for us.
Brandon CKeymasterHi Steve,
Thank you for reaching out and thanks for using Crio Pro WordPress theme!
Have you tried resubmitting your site map? If you installed Crio with any pre-loaded content it’s possible that a page, post, or taxonomy type may have been included in the original site map.
Brandon CKeymasterHi Erwin,
Thanks for reaching out! This forum is meant for answering development level questions for BoldGrid Post and Page Builder for WordPress and our other WordPress Products. We have no access to your personal information.
If you would like to inquire about your account information please reach out to our Premium Support channel.
I hope this helps!
January 25, 2022 at 3:03 pm in reply to: I am missing the section slider and content slider in my block component library #47147Brandon CKeymasterYou’re very welcome Ashley!
Don’t hesitate to reach back out in the future if you ever need us!
January 25, 2022 at 10:17 am in reply to: I am missing the section slider and content slider in my block component library #47142Brandon CKeymasterHi Ashley,
Thanks for reaching out with your concern about BoldGrid Post and Page Builder for WordPress. The section slider and content slider are premium block level components. I checked on your license keys and it does look like yours are active so you just have to make sure you have the Post and Page Builder Premium plugin installed and activated on your site.
You can download the premium Post and Page Builder plugin from your BoldGrid Central account.
I hope this helps! Please reach back out if you have any other questions for us.
Brandon CKeymasterHi Tim,
That looks like a backup file created by Total Upkeep Backups and Migrations plugin. If you wish to delete that backup you need to navigate from your WordPress dashboard to Total Upkeep<<Backup Archives. Find the backup there and click “View details”.
From there, find the red
delete backup
link on the right side of the page and click to remove the backup.Brandon CKeymasterThanks Alex,
I just checked out your URL and it doesn’t look like you have a premium key setup with us so we wouldn’t be hosting any of your sub domains. Our BoldGrid products are simply a suite of WordPress plugins and themes and we do not control any web hosting level aspects of your website.
You should contact your web host, your site seems to be tied to this NameServer
ns1.host-anycast.it
. You should reach out to them and inquire about removing your website.Brandon CKeymasterTim could you send us the URL associated with your website please? I’ll try looking it up just to make sure it’s wiped from our database. Have you verified through your web host that the website has been removed?
January 24, 2022 at 3:15 pm in reply to: How do I create a custom 404 page with Boldgrid Crio theme? #47129Brandon CKeymasterHi Cheryl,
Thank you for reaching out and thanks for using Crio Pro WordPress theme!
404 page creation is not a functionality that is natively built into Crio but a feature request has been entered to have it implemented in a upcoming update. For now, I think the best option would be to use a plugin like Redirection plugin for WordPress, which allows you to easily set up redirects for your 404 pages. It also comes with a built-in option to track 404 errors that occurred on your website since you installed the plugin.
You should still be able to use the Post and Page builder to created your 404 page and then redirect all 404 traffic to that page using a plugin like “Redirection”.
I hope this helps. Please reach back out if you have any other questions for us.
January 24, 2022 at 3:07 pm in reply to: “Add a block” button is not responding in Post and Page Builder editor #47127Brandon CKeymasterHi Evan,
Thanks for reaching out with your question about BoldGrid Post and Page Builder for WordPress! First, I’m sorry to hear you are experiencing this issue but we’ll try our best to get you up and running smoothly.
I’m thinking your page editor is more than likely still set to the default “WordPress editor”. The first thing you want to do is ensure that Post and Page Builder is selected as your “preferred page builder“. In order to do that follow the steps in this guide and lets see if this clears up the issue. If it does not definitely reach back out to us. Maybe send a screenshot using ImgBB so that we can get a visual of the problem and offer a more effective solution.
I hope this helps!
January 24, 2022 at 1:02 pm in reply to: Does BoldGrid Post and Page Builder have grid view capabilities? #47125Brandon CKeymasterHi Max,
Thanks for reaching out with your question about BoldGrid Post and Page Builder for WordPress!
While this functionality is not native to Post and Page builder you should be able to use your Contentview plugin to incorporate it into any one of your pages.
Is there a particular reason you’re looking to switch from your current plugin to build this functionality? You may be able to build it using a Grid format on a blog post archive but that would be a little more complex. In this scenario you’d actually need to create a
custom-archive.php
type file in order to accomplish your task.I hope this helps. We look forward to hearing from you if you have further questions!
Brandon CKeymasterHi Amber,
Thanks for reaching out and thanks for using the Monument WordPress theme with BoldGrid Post and Page Builder for WordPress! Sorry to hear you’re having issues with your header menu placement.
The main issue is with the Monument theme itself, “Monument” is considered one of our legacy themes so at this point it is no longer maintained to stay up to date with WordPress’s latest standards. I replicated your issue and I see exactly what you mean. One thing I would suggest is maybe combining some of your menu items into sub-menu items to free up more space in the page header. That way you can free up space at the bottom of your “sidebar nav”.
Our legacy themes have all been replaced with our flagship theme Crio Pro WordPress Theme. With Crio you’d have the ability to create custom page headers and with its over 400 customization options could build your ideal header in a theme that is very well maintained and supported.
I hope this helps. Please let us know if you have any other questions.
Brandon CKeymasterHi Loyal,
Thank you for reaching out with your Total Upkeep question. I inspected your subdomain and it looks like its resolving to a GoDaddy server and not BlueHost. Is it possible the domain registration expired without you noticing? To verify this you should reach out to Bluehost as soon as possible to confirm that the domain name is still under your ownership.
I don’t see an account associated with the email address you included in the thread. Did you sign up for your BoldGrid account with a different email address by chance? One thing to note BoldGrid Post and Page Builder for WordPress and our other products are simply a suite of plugins and themes and have no control over higher level web hosting task like domain management and site archiving.
If you have your site backed up through your Total Upkeep plugin you should be able to restore it once you have your domain situation sorted out.
I hope this helps. Please let us know if you have any other questions.
January 24, 2022 at 8:46 am in reply to: Missing Items after a website transfer with Total Upkeep #47115Brandon CKeymasterHi Brian,
Sorry to hear that your website content is not transferring as expected. When you check the Media section from your WordPress dashboard do you see all of the files & images present? Also have you checked the Plugins dashboard to make sure that all plugins are still active after the transfer?
Could you send us the contents of the restoration log file? You can locate the logs in your dashboard by navigating to Total Upkeep > Tools > Logs. Once you see the list of log files find the restoration log, it should look similar to restore-12345.log.
That log file should tell us what errors Total Upkeep encountered during the restoration and point us towards a solution.
We look forward to hearing from you.
Brandon CKeymasterHi Alex,
Definitely sorry to see you go. We don’t have any access to your information through this forum but you can visit our premium support for help with your request.
I hope this helps. Please let us know if you have any questions or concerns.
Brandon CKeymasterHi Rainer,
I double-checked all the keys under email address you used here in the forum and all of them should have Crio enabled. Can you open a premium support ticket so our billing and subscription team can take a closer look for you?
If you’re not able to log into your BoldGrid Central account to open a ticket, use the BoldGrid Feedback widget on your main WordPress dashboard page.
We look forward to hearing from you.
January 21, 2022 at 11:18 am in reply to: How Do I Change The Header Title H1 Tag in Crio theme? #47088Brandon CKeymasterHi Chris,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
In most cases the H1 tag is reserved for the
.site-title
and all other page, post and archive titles are given the H2 attribute. But if you would like to change this I think the easiest way to accomplish it would be to create a new Custom Header Template to use as your global site header.With a custom header template you’d be able to build your header any way you’d like using the same drag and drop features as the BoldGrid Post and Page Builder.
I hope this helps.
January 20, 2022 at 4:08 pm in reply to: Stuck in a redirect loop, cannot reset WordPress password #47081Brandon CKeymasterHi Susan,
Thank you for reaching out and thanks for using Westview theme with BoldGrid Post and Page Builder for WordPress! If you’re having trouble with a login redirect loop my guess is it could be something like a corrupted
.htaccess
file or even one of your installed plugins causing the error.I see your web host is InMotion Hosting. You should reach out to them and ask for assistance with login as this seems to be a technical matter. You should also be able to use the cPanel tool provided by InMotion Hosting to log directly into your site as well.
Your Westview theme, and BoldGrid Post and Page Builder have nothing to do with the actual login process, it only adds branding to your login interface. This issue is more technical and on the web hosting side. I’m confident InMotion’s support team can help resolve this for you.
I hope this helps. Please let us know if you have any other questions for us.
January 20, 2022 at 1:57 pm in reply to: Is there an easy way to add the year to the Post List Widget? #47077Brandon CKeymasterAwesome Aaron, happy hear you were able to get this resolved. Don’t hesitate to reach back out if you have any other questions.
January 20, 2022 at 12:56 pm in reply to: Is there an easy way to add the year to the Post List Widget? #47074Brandon CKeymasterHi Aaron,
I don’t see an easy way to add the year to the Post List Widget. The best way I could think to do it would be to hook a meta tag into the blog page template using a plugin like Code Snippets.
Could you please send us the URL of a page on your site where you have this functionality added? This will allow us to take look into your issue more directly and possibly offer you some better suggestions on how to go about adding your tag.
We look forward to hearing from you!
January 20, 2022 at 12:41 pm in reply to: Encountered an unexpected error in footer editor of Hifidel WordPress theme #47070Brandon CKeymasterThank you for contacting us Keith, our team is happy to answer any questions you have about working with our Hifidel WordPress theme!
Hifidel is one of our Classic BoldGrid themes that we unfortunately no longer maintain. I’ve seen this issue arise sometimes after plugin updates or even after updating WordPress itself. The first thing I’d suggest is maybe clearing any cache associated with your website (although this is a long shot to fix this type of issue). After clearing cache look into any new plugins you may have installed since you’ve identified this issue. Try deactivating any of those plugins one by one while testing after each deactivation to see if it resolves the issue.
If you think your issue was caused by a WordPress update or plugin update you can use a plugin like WP Rollback to roll back to a previous version and that may resolve your issue as well.
Lastly I’d recommend switching to our newest WordPress theme Crio. Crio is well maintained and in line with the latest WordPress guidelines. It integrates seamlessly with BoldGrid Post and Page Builder so changing your content over should be quick and easy.
I hope this helps. Please let us know if you have any other questions for us.
January 19, 2022 at 11:07 am in reply to: Security software indicates phishing on my Cloud WordPress domain #47049Brandon CKeymasterHi Norman ,
Thanks for reaching out. Sorry you’re having to deal with this. The issue is with the “AVG Web Shield” being active on our site. We have thousands of customers that take use our Cloud WordPress services domain and at some point AVG flagged one of those domains as suspicious and it happened to effect all domains being hosted on their platform.
You could deactivate the security plugin and that should resolve the issue or you may be able to reach out to AVG directly and have them to add your URL to their whitelist.
I hope this helps. Please reach back out to us if you have any other questions or concerns.
Brandon CKeymasterThanks Bob,
I’m happy you were able to get it working in some capacity. Maybe for you it has to do with machine caching. I’m thinking if it’s functioning on other machines you may want to go into to your windows system itself and clear cache there.
January 19, 2022 at 7:20 am in reply to: How do I center the hamburger menu in my Crio theme? #47042Brandon CKeymasterHi Brooke,
Thanks for reaching out! Crio Pro WordPress theme doesn’t have a specific control setting for the hamburger menu placement but we are working on getting that implemented in an upcoming update.
I did come up with a CSS snippet that you might be able to use to accomplish your task. Visit the WordPress Customizer Customize<<CSS/JS Editor and add this:
@media only screen and (max-width: 600px) { .main-menu-btn { margin-left: 130px; } #masthead .boldgrid-section .container .row div.col-xs-12 .sm-clean { margin-left: 120px; } } }
You may have to modify the values a bit but this should get you close to where you need to be.
I hope this helps! Please reach back out to us if you have any other questions.
January 18, 2022 at 11:40 am in reply to: How do I use Animations in my Crio WordPress theme? #47030Brandon CKeymasterThanks Alley Z,
I see the animations on your homepage now. It looks like the animation is running but it’s completing very fast and not in sync with the slides. Try going into your animation settings and adjusting the duration and delay a bit. It seems like the text needs more time to correspond with each slide.
If you can’t get the animations to function correctly with the page editor tool. You might consider using a plugin like Animate It to add your animations. “Animate It” is a robust animations plugin with lots of features you can take advantage of to bring your idea to life.
I hope this helps. Please reach back out to us if you have any other questions.
January 18, 2022 at 11:21 am in reply to: How do I change the main sample image that came with the Crio template? #47028Brandon CKeymasterThanks Lili,
It looks like the BoldGrid Post and Page Builder has been turned off and WordPress has defaulted to its native page builder. You can go into your settings and correct this. Once the BoldGrid Post and Page Builder is reactivated you should see the options to change the background as stated above. This guide explains how to select a preferred editor. You should follow this to guide to re-implement the Post and Page builder functionality.
I hope this helps!
Brandon CKeymasterHi Joon,
I’m sorry to hear that you are some problems creating backups on your website but we will do our best to help you get things working again!
Generally when Total Upkeep backups fails without detecting any errors it means that the backup process was terminated directly by the web server, usually because of resource consumption.
One feature that we added to our WordPress backup plugin is the ability to change the compressor used for generating backup files which allows it to work in a variety of hosting environments. In most cases changing the Backup Compressor settings to use System Zip allowed most users to get backups working correctly.
Please let us know if the problem persists after switching to System Zip or if you have any other questions for us, we are always happy to help!
Brandon CKeymasterHi Cody,
Thank you for reaching out. I inspected your website and I see you have the BoldGrid Inspirations plugin installed but you don’t have any of our other plugins like Crio Pro WordPress theme or BoldGrid Post and Page Builder for WordPress!
BoldGrid functionalities will only work with our BoldGrid Products. It looks like you’re running the Top-Bloger theme. If you would like to reactivate the BoldGrid features simply reinstall Crio or one of our other themes, or the Post and Page builder plugin and the functionality should resume for you. Otherwise you’ll need to edit your pages and post using the native WordPress editor.
I hope this helps.
January 18, 2022 at 8:28 am in reply to: Issues with Responsive Settings in Crio WordPress Theme #47020Brandon CKeymasterHi Christine,
I’m happy to hear you were able to get your first issue resolved. I inspected your site to help with some of your other concerns and the first thing I noticed is, it looks like your footer color issue has been resolved. Global colors are controlled by the “color palette” section of the customizer, but if you hover over the item in post and page builder and select the “typography” there is a specific color setting in the page editor.
One great the thing about Crio is the ability to create and add custom headers and footers. If you visit the page headers section of your WordPress customizer you can pull up the editor. This will allow you to build out your own custom headers/footers using the same drag and drop method you would use on post and pages. This will give you much more control over your headers and footers allowing your to easily control things like padding, margin, and line spacing. Jesse, our community manager created an awesome guide to help you familiarize yourself with building customs headers and footers with BoldGrid. I think this approach could help solve most of your issues.
I hope this helps. Please reach back out if you have any other questions or concerns.
January 18, 2022 at 7:45 am in reply to: How to change link attributes on hover in Callaway WordPress theme? #47017Brandon CKeymasterAnytime Donald!
I’m glad we could help. Let us know if you have any other questions or concerns.
January 17, 2022 at 12:59 pm in reply to: We are receiving a Connection 502 error when trying to login to our website #46999Brandon CKeymasterHi Aaron,
Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
I suspect your issue is server related and might require you reaching out to your web host “Blue Host.” Post and Page builder is a page builder plugin and while it does control many important functionalities in your theme, it wouldn’t have any effect on your ability to log in/out of your website.
I suspect this is being caused by some server side issue like maybe a corrupted
.htaccess
file. It could also be a security plugin or recaptcha type plugin being outdated. Either way your web host should be able to help you get to the bottom of this issue and resolve it.I hope this helps! Definitely reach back out if you have any other questions for us.
January 17, 2022 at 10:50 am in reply to: How to change link attributes on hover in Callaway WordPress theme? #46983Brandon CKeymasterHi Donald
Thank you for reaching out and thanks for using Callaway WordPress theme with BoldGrid Post and Page Builder. Sorry to hear you’re having having trouble adding custom CSS to your theme, but you are on the right track.
Try adding the bit of CSS to that same section to accomplish your task:
a:hover { font-weight: 600 !important; color: green !important; }
Instead of bold we can use the font-weight attribute and set it
600;
. We also used the!important
tag so your new CSS overrides any global CSS classes.I hope this helps! Please let us know if you have any other questions.
January 17, 2022 at 10:47 am in reply to: How to change link attributes on hover in Callaway WordPress theme? #46981Brandon CKeymasterHi Donald
Thank you for reaching out and thanks for using Callaway WordPress theme with BoldGrid Post and Page Builder. Sorry to hear you’re having having trouble adding custom CSS to your theme, but you are on the right track.
Try adding the bit of CSS to that same section to accomplish your task:
a:hover {
font-weight: 600 !important;
color: green !important;
}Instead of bold we can use the font-weight attribute and set it
600;
. We also used the!important
tag so your new CSS overrides any global CSS classes.I hope this helps! Please let us know if you have any other questions.
January 17, 2022 at 10:24 am in reply to: Issues with Responsive Settings in Crio WordPress Theme #46979Brandon CKeymasterHi Christine,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
Could you provide us with more information about the issue you’re having? I see you’re dealing with hidden classes possibly but if you could elaborate on the issue and direct us to where exactly you’re experiencing this in your theme we can be of better assistance to you.
We look forward to hearing from you!
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