Brandon C

Hi Chris,

Thanks for reaching out and thanks for using Crio Pro WordPress theme! It’s not always easy to incorporate sourced CSS/JS files directly through the WordPress Customizer.

If you have everything setup correctly and the native CSS is just overriding your custom CSS it might help to add the !important tag after your element call ex:

.bgc-site-title:hover{
font-family: "sketch-block !important";
}

You may also want to try running your CSS through a plugin like Code Snippets instead of the using the Customizer CSS/JS options. You’d also want to address the Src file to be sure the CSS is pulling from the correct place.

I hope this helps. Let us know if you have any other questions for us.

• This reply was modified 2 years, 11 months ago by Brandon C.

Hi Ashiru,

Thanks for reaching out with your question about Total Upkeep backups and migrations plugin. You can restore a archived backup of your website only if you have already taken a backup from a sure restoration point. You can follow this guide to learn more about how to restore a backup with Total Upkeep.

Just inspecting your site, it looks like your content is still present. It’s possible it could be a caching issue. Before actually restoring a backup you should confirm this. In order to check try clearing any cache associated with your website. That includes browser cache, server side cache, and any onsite caching agents you may be running. It’s a chance that elements are cached into these databases and they need to be purged.

I hope this helps. Please let us know if you have any other questions for us.

Hi Nick,

I definitely understand your dilemma and I wish I could tell you there was a true quick fix for this that would not require you addressing the issue on a page by page basis.

Because of the shear amount of tables and text content on your site formatting may require great knowledge of CSS how to set up Media Query break points to accomplish this, and even then you will more than likely have to go in and tweak each page a little here and there.

The best route in my opinion would still be to go back and update each page this time using a mobile first approach. With BoldGrid Post and Page Builder you can preview your page in any screen size while editing to help you place your elements correctly.

Let us know if you have any other questions for us Nick. Were always here to help.

Hi Mark,

Thanks for reaching out. Yes it’s totally possible to add a messenger link to Crio Pro WordPress theme! Better yet you could use a plugin like “Facebook Chat Plugin“, for instance, if you wanted to install the Facebook messenger on your WordPress site.

This is just one example of the many messenger plugins you can add via plugin to your WordPress site. Most major messenger brands should have some sort of representation in the WordPress Repository. It would be up to you to decide which one would function best for whatever you need to accomplish.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Betsy,

I understand it can be confusing, Astra is a separate theme developer and they are not required to stay up to date with our BoldGrid version updates and patch releases. BoldGrid themes are customized/certified for BoldGrid compatibility. We always recommend using a BoldGrid certified theme in order to take advantage of BoldGrid’s full suite of plugins and features.

The WP Rollback approach should only be used if you suspect that the issue began after an update to a theme, plugin, or WordPress itself. The primary purpose of this approach is to identify what may be causing the issue and troubleshooting from there.

Could you send us a screenshot of your issue in its current state? We may be able to give you better suggestions on how to correct the gallery formatting. Are you using a native BoldGrid block to generate your gallery or are you using a different plugin for this functionality?

Hopefully this clears some things up for you. We look forward to answering any further questions.

Hi Betsy,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

I think your issue may be a functionality one. I see that you’re using the Astra theme which was not built to be compatible with our BoldGrid themes. If you recently deactivated Crio Pro WordPress theme or one of our other BoldGrid themes then that would explain your issue. If that’s the case simply restore your previous BoldGrid theme to restore those functionalities.

It’s also possible that a recent update to WordPress, Post & Page Builder, or even your Astra theme itself may have caused this issue. If you think the issue is a result of something like that you can use a plugin like WP Rollback to rollback any update and restore the previous versions functionality.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Goda,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

The best way to accomplish this is probably going to be to add the subscription button directly into the header or footer of your Crio theme. That way the button is visible no matter where your users land on your website.

You could go about this by adding a Custom Page Header Template. That way you have full control over how and where the button is displayed in your header. Our custom page header functionality allows you to build custom page header with the same drag and drop features as our BoldGrid Post and Page Builder. You can also create a custom footer template using similar method.

I hope this helps to resolve your request. Please let us know if you have any other questions or concerns.

Hey Jason,

Yes, I see what you mean here. Try going in to the CSS/JSjQuery to the JS section to see if it resolves your issue.

jQuery('#masthead-sticky .boldgrid-section .s47').removeClass('col-md-6, col-lg-6').addClass('col-md-4, col-lg-4');

jQuery('#masthead-sticky .boldgrid-section .s48').removeClass('col-md-6, col-lg-6').addClass('col-md-8, col-lg-8');

We actually have a solid resolution for this problem, it’ll be addressed in a future update.

Let us know if this helps!

• This reply was modified 2 years, 11 months ago by Brandon C.

Hi Jason,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!
If you’ve already tried using the Site Header Layout controls (Design<<Header<<Sticky Header Layout<<Select Layout) in the customizer, you could next try using a Custom Page Header Template to accomplish your task.

Custom page headers give you the ability to build out custom headers using the same drag and drop capabilities as the BoldGrid Post and Page Builder. It comes out of the box with 6 custom page header templates already created. One of those may give you the design functionality that you’re looking for.

I hope this helps. Please let us know if you have any other questions for us.

Hi Neil,

Thank you for reaching out and thanks for your interest in Total Upkeep Backups and Migrations plugin and our other BoldGrid products.

If I’m understanding correctly, you would like a walk-through on how to setup your BoldGrid Central account and install our flagship Crio Pro WordPress theme along with the BoldGrid Post and Page Builder page editor? Is that correct?

If so, you can get started by logging in to your BoldGrid Central account where you can setup your account and download all of our premium plugins.

I hope this helps. Please let us know if you have specific questions about getting your account up and running.

Thanks Lance,

Something’s definitely off here. It looks like those are all simple weekly crons. It could possibly have something to do with information getting crossed during the failed Google Drive authentication.

If you don’t mind I’m going to have you reach out to our premium support with this issue. You can tag this thread so you don’t have to explain as much. Be sure to include a link to your website in your support request.

I hope this helps get this issue resolved in a timely manor.

Hi Cheryl,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

I want you to know that Crio, BoldGrid Post and Page Builder and all of our other products have been thoroughly tested for functionality with WordPress 5.9. You should feel comfortable updating, however if you do find that anything seems out of place on your site after updating use a plugin like WP Rollback to roll WordPress back to its previous version and contact us immediately so that we can report and resolve your issue.

I hope this helps. Please let us know if you have any other questions for us!

Hi Tori,

Thanks for reaching out and thanks for using BoldGrid with BoldGrid Post and Page Builder for WordPress!

WordPress has a built in functionality that allows you to pin post to the top of your blog. In order to accomplish this visit the Posts page from your dashboard, hover over the post you’d like to add to the top of your blog and click Quick Edit.

You’ll see a check box that reads: “Make this post sticky“, check that and the post will begin to display at the top of your blog.

I hope this helps. Please reach back out if you have any other questions for us.

Thanks Steve,

Okay I checked on this for you and there have been similar request to your in the past. Here’s what i found:

The Attributions page is created automatically by the Inspirations plugin when you install the starter content and is used to display the license information associated with the images added during installation. Any images added to your website with the BoldGrid Connect Image Search, another feature of the Inspirations plugin, will also be added to that page automatically if they are used in your website content.

The images installed by Inspirations or collected through the Connect Image generally have Creative Commons licenses associated with them and are free to use in your website content, so long as the appropriate attribution and license information is displayed somewhere on your website. We chose to exclude that page from the admin editing interface as a best effort attempt to mitigate the potential for our users to open themselves up legal disputes by accidentally removing that information.

That being said, you are free to manage your website content as you see fit and I am more than happy to show you how to remove that page if desired.

The first thing to do is deactivate the Inspirations plugin on your website since it will attempt to rebuild the Attributions page any time you create or update your website content.

The next step will require some direct database changes since that page is not accessible through the WordPress dashboard. Open up the database management tool for your hosting provider and locate the database associated with your website. With the database opened, look for the _posts table in there.

The database in the screenshot uses the default prefix wp but the specific one used for your website might be different depending on your host’s configuration.

In your _posts table, locate the entry that has Attribution in the post_title column, select that entry and use Delete it from your database.
The database management tool from your hosting provider might appear differently than the one used in these screenshots, but all of the information will stored in the same structure. One thing to keep in mind is that if you continue to have the Inspirations plugin activated on your site the that page might regenerate itself in the future. Deactivating the plugin after removing the page from your database will prevent it from reappearing in the future.

I hope that this helps you get the Attribution page removed from your website and please let us know if there is anything else that we can do to help!

• This reply was modified 2 years, 12 months ago by Brandon C.

Hi Kris,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

For your situation a plugin like WPML would be best to handle your task of adding multiple languages to your WordPress site. WPML comes in Multilingual blog and Multilingual CMS licensing plans. You’ll need the multilingual CMS plan for eCommerce, page builder support, custom fields, managing translation teams, and some other features.

It comes with an easy to use interface to add translations and manage multilingual content across your website. WPML supports all post types, taxonomies, custom fields, and strings generated by your WordPress themes and plugins.

I hope this helps. Please reach back out if you have any other questions for us.

Hi Daniel,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

Inspirations is only compatible with our BoldGrid line of themes. I see you are still using the Post and Page builder plugin but it looks like you’ve switched to the Argent WordPress theme. You should be able to resolve this error by deactivating the Inspirations plugin from your WordPress dashboard.

Inspirations as well as Post and Page Builder are most compatible with Crio Pro WordPress theme our flagship WordPress theme. Crio comes out of the box with over 400 features and customization options. If you wish to continue using inspirations you should possibly consider running Crio as your theme.

I hope this helps. Let us know if you have any other questions for us.

Hi Erwin,

Thanks for reaching out! This forum is meant for answering development level questions for BoldGrid Post and Page Builder for WordPress and our other WordPress Products. We have no access to your personal information.

If you would like to inquire about your account information please reach out to our Premium Support channel.

I hope this helps!

Hi Ashley,

Thanks for reaching out with your concern about BoldGrid Post and Page Builder for WordPress. The section slider and content slider are premium block level components. I checked on your license keys and it does look like yours are active so you just have to make sure you have the Post and Page Builder Premium plugin installed and activated on your site.

You can download the premium Post and Page Builder plugin from your BoldGrid Central account.

I hope this helps! Please reach back out if you have any other questions for us.

Thanks Alex,

I just checked out your URL and it doesn’t look like you have a premium key setup with us so we wouldn’t be hosting any of your sub domains. Our BoldGrid products are simply a suite of WordPress plugins and themes and we do not control any web hosting level aspects of your website.

You should contact your web host, your site seems to be tied to this NameServer ns1.host-anycast.it. You should reach out to them and inquire about removing your website.

Hi Cheryl,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

404 page creation is not a functionality that is natively built into Crio but a feature request has been entered to have it implemented in a upcoming update. For now, I think the best option would be to use a plugin like Redirection plugin for WordPress, which allows you to easily set up redirects for your 404 pages. It also comes with a built-in option to track 404 errors that occurred on your website since you installed the plugin.

You should still be able to use the Post and Page builder to created your 404 page and then redirect all 404 traffic to that page using a plugin like “Redirection”.

I hope this helps. Please reach back out if you have any other questions for us.