Brandon C

Thank you Narayan,

It’s seems like your media files were not included in the your backup. Try creating a new backup of the source site and be sure to include all files and folders and your database tables as well. Then try using the new backup as your transfer point.

You may benefit more from this video tutorial on how to transfer a WordPress website using Total Upkeep. If you follow the steps in the guide you should be able to use the “magic link” process to transfer all your site content.

Hi Bob,

So happy to hear you got most of your issues resolved! It may be possible to use media queries to clean up the mobile display. You can set a break point and add additional CSS for smaller screen sizes. This guide can help you get more familiar with media queries if you need some help understanding them.

I hope you find this useful.

Hi Bob,

I just inspected your webpage and it looks like you got your padding/margin issues worked out as well. I’m so happy to see that! We’re always here to help if you ever get stuck in the future!

Hi Narayan,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

If I’m understanding your question correctly, you already have a live site and you would like to make a copy of that site and upload it to your BoldGrid Cloud WordPress account? If that’s the case we have an awesome plugin called Total Upkeep that will help you do just that in a simple process.

All you need to do is install Total Upkeep on both websites, create a backup archive on the first site, then restore that backup on your second site. You can use our “magic link” which you will see, to automate the process.

Total Upkeep comes with automated remote backups, tools to restore your site even if your WordPress installation is corrupt, the ability to automatically rollback failed updates and many other great features that make migrations and website maintenance a breeze.

I hope this helps. Don’t hesitate to reach back out to us if you have more questions.

Hi Ronald,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

I suspect with your change in theme the editor styles have began to clash in your page builder. Because GeneratePress is not a native BoldGrid theme it is likely they use many of the same global calls causing the display of your page editor to be skewed. GeneratePress uses there own page builder plugin called Generate Blocks and since we do not have a relationship with them they don’t keep up with the updates required for Post and Page Builder to function properly on their theme.

If you would like to continue using Post and Page Builder with a theme that guarantee’s 100% functionality you might want to consider switching to Crio Pro our flagship WordPress theme. Crio comes out of the box with over 400 premium features and being that you’re a InMotion Hosting customer you get Crio and our suite of premium Boldgrid plugins free with your hosting plan.

I hope this helps. Please reach back out to us if you have any other questions.

Hi Bob,

I’m happy you got your menu link colors working correctly! In regards to your menu padding I suspect your right, the functionality is tied to the menu logic itself. One thing you could try is adding a new class to the menu like you did with the menu link colors and see if you can edit the menu padding in the Customizer.

Sure Arnolfo,

So happy I was able to help! Being that you’re a DreamHost customer you will always have access to our premium webpage builder free of charge. We will always be here to help if you ever do decide to use the post and Page builder on your projects.

Hi Arnolfo,

I do understand your situation. BoldGrid Post and Page Builder for WordPress has gone through many changes with recent updates. New features have been added such as “Full Screen Editing” and new block controls. Being that Sinclair is not one of our supported themes there is no way that we can guarantee its functionality with our page builder.

Many WordPress theme builders purchase licenses and use our page builder as an added feature in their themes, but it’s totally up to the developer of the theme to stay up to date with Post & Page Builder and WordPress’s guidelines and updates.

At this point the best thing to do is reach out to the developer of Sinclair directly and ask them for help with the editor styling relating to Post & Page builder. Also, we don’t recommended running two page builder plugins like WP Blocks and Post & Page Builder at the same time. The page builders are built differently and elements and functionality is not likely to migrate over properly from builder to builder.

I hope this helps. We’re always here if you have any other questions.

Hi Bob,

Thanks for your questions about Crio Pro WordPress theme!

Let’s start with your custom footer template. It looks like that particular content block has inherited it’s own CSS. If you hover over the block and choose the “edit content” toggle you can use the Advanced Controls section to add a custom css class for your links. You can then pull up the WordPress Customizer and use the CSS/JS Editor to style that link using the selector you set.

Could you send us an example of your issue with the vertical menus. You could use ImgBB to take a screen shot of your menu and we’ll take a look at that for you.

I hope you find some of this info useful. We look forward to hearing from you!

Hi Arnolfo,

Thank you for your question and thanks for using BoldGrid Post and Page Builder for WordPress!

I suspect your problem is due to compatibility issues with your theme “Sinclair” and the Post and Page builder plugin itself. It’s possible that some global CSS is selected in both products causing some elements to clash in your page editor.

Did you notice this error after a theme or plugin update? If that’s the case it may be possible to use a plugin like WP Rollback to restore functionality.

Post and Page builder is 100% compatible with our BoldGrid themes and as a DreamHost customer you have access to Crio Pro WordPress theme, our flagship WordPress product that integrates seamlessly with Post and Page builder and is fully supported in house by the BoldGrid product development team. Crio Pro is fully customizable and comes out of the box with over 400 features.

While it’s not always possible to completely change your WordPress theme this solution may help make things easier for you in the long run. I hope one of these solutions helps.

Please reach back out to us if you have any other questions or need further assistance.

Hi Narayan,

Thanks for your questions about working with sliders in BoldGrid Post and Page Builder for WordPress!

I think it may be a little difficult to covert an existing block to a slider. One thing you could do is rebuild the block using one of our built in slider options. We have two options to choose from, the Section Slider and the Content Slider.

Each slide on a Section Slider can have a unique background with different page elements than the one before. With a Content Slider the background stays the same while elements like text, images, buttons, and more change on top.

You can follow this guide on working with sliders to get a better idea of how to implement the type of slider you’re looking for into your theme.

I hope this this helps! Please reach back out to us if you need any further assistance.

Hi Bob,

Thanks for reaching out, I’m sorry to hear you’re having trouble incorporating animations into your theme. I inspected the URL you sent in the forum and I noticed you’re using Crio Pro WordPress theme. With Crio if you are creating a Page or Post you should be able to create animations directly from the BoldGrid Post and Page Builder.

You would need to hover over the column you would like to add the animation to and select the 3 bar toggle icon to bring up to the column options. From there click Advanced Controls and find the Animation icon. You can choose the animation “Type,” “Duration,” and “Delay” from this section.

If you’ve already tried this the next step is to probably clear your cache to make sure that your database rebuilds itself and displays the right content. Be sure to clear all cache including browser cache, page cache, and any server side cache you have associated with your website. Often times elements get cached in to our websites and the older elements will still display after changes are published until cache is purged.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Ruth,

Thank you for reaching out and extra thanks for using BoldGrid Post and Page Builder for WordPress!

I tried inspecting your site at the URL you sent in the forum but it’s showing an error stating the site cannot be reached. You can change the background image of a section by hovering over the section and using the “DropTab” to change the background for whatever section, row, or column that you’re working with.

Using the “background” tab you’ll have control over background images, colors, animations and so on. I hope this helps!

Please reach back out to us if you have any other questions.

Hi Christine ,

Thanks for reaching out and thanks for your question about obtaining a child theme for Crio Pro WordPress theme.

Our Crio helper plugin BoldGrid Inspirations essentially makes the need for child themes obsolete. With Inspirations all you need to do is install the plugin and follow the prompts to set up your first theme. We have pre-made layouts for just about any type of business you can think of.

Inspirations provides a suite of WordPress plugins, themes, and services designed to work together. This eliminates the need to search for compatible WordPress themes and plugins so you can build faster.

The BoldGrid Inspirations plugin will also install any additional plugins needed for your theme to function properly. From there it’s up to you to use Crio’s pro features to make the site your own.

I hope this helps. Please let us know if you have any questions.

You’re most certainly welcome Ali. We hope to have a better solution for you soon!

Hi Juan,

Thank you for reaching out to us, and thank you for using Crio Pro WordPress theme!

I inspected your website a bit and I think I might see what you mean by some sections are not displaying full width. The first thing you should probably do is make sure WordPress, Crio, and all of your plugins are up to date. We just released a new Full Page feature so you’d want to make sure everything is updated (especially BoldGrid Post and Page Builder for WordPress), to make sure nothing is clashing.

The next thing I would suggest is clearing any cache associated with your website. Often times, elements get cached in to websites to boost overall performance and what happens is, when we make changes they conflict with these cached elements.

Be sure to clear all cache including server side cache, browser cache, and also purge any cache related plugins you may have running on your site.

I hope this helps.

Hi Janeve,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

If you haven’t done so already, the first thing I would suggest is clearing any cache associated with your website. Often times, elements get cached in to websites to boost overall performance and what happens is, when we make changes they conflict with these cached elements.

Be sure to clear all cache including server side cache, browser cache, and also purge any cache related plugins you may have running on your site.

I hope this helps.

Hi Donald,

If you would like to change the links that appear in your sidebar widget you can do so in the customizer inside of the Widgets section. Just click the Sidebar widget and add or remove any link you would like using the Widget options.

Hi Bob,

Thanks for reaching out, I’m sorry to hear you’re having trouble incorporating animations into your theme. I inspected the URL you sent in the forum and I noticed you’re using Crio Pro WordPress theme. With Crio if you are creating a Page or Post you should be able to create animations directly from the BoldGrid Post and Page Builder.

You would need to hover over the column you would like to add the animation to and select the 3 bar toggle icon to bring up to the column options. From there click Advanced Controls and find the Animation icon. You can choose the animation “Type,” “Duration,” and “Delay” from this section.

If you’ve already tried this the next step is to probably clear your cache to make sure that your database rebuilds itself and displays the right content. Be sure to clear all cache including browser cache, page cache, and any server side cache you have associated with your website. Often times elements get cached in to our websites and the older elements will still display after changes are published until cache is purged.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Donald,

Thanks for your question about Callaway WordPress theme. Since the functionality isn’t built directly into the plugin the best way to go about rearranging your page header is by either using a custom page header plugin, or editing your WordPress header.php file directly if you are familiar with working with PHP and WordPress template files.

You could possibly use plugin like Insert Headers and Footers to accomplish this task. After downloading the plugin you can find it under Settings in your WordPress dashboard. Within the Header section, you can add code for anything you want to add or remove from your header.

This plugin also lets you create widgets (text, forms, social media icons, etc.), which you can add to your header. If you’re looking to avoid code altogether, this solution may be ideal. It also enables you to customize your sidebar and footer areas.

Our Callaway theme is considered one of our legacy themes and is no longer fully supported. If you would like a fully customizable solution you might want to consider test driving our Crio Pro WordPress theme. Crio has over 400 premium features including, pre made header layout options and a Custom Page Headers tool that allows you to create custom page headers using the same block based builder as our BoldGrid Post and Page Builder plugin.

I hope this helps! Lets us know if you have any other questions.