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Hi thanks,
Animation is normally controlled by the Post and Page builder plugin so the functionality shouldn’t be effected by the theme. Could you send us the URL to the webpage you’re having this issue on please? We can take a look and give you our best suggestions on how to correct this.
Sure Lili,
You can send your screenshot using ImgBB, then we can take a look and give you more direct assistance.
We hope to hear from you soon!
Hi Lili,
Thanks for your question and thanks for using Crio Pro WordPress theme! I understand how something like changing your background images could give you trouble at first. That functionality is actually tied to the BoldGrid Post and Page Builder plugin.
What you need to do is visit the Pages section of your WordPress dashboard, find your homepage and click Edit. This will take you to your page editor.
The main image you see on your homepage is being generated from your first sections background. You can change the background image of a section by hovering over the section and using the “DropTab” to change the background for whatever section, row, or column that you’re working with.
Using the “background” tab you’ll have control over background images, colors, animations and so on.
I hope this helps! Please reach back out to us if you have any other questions.
Hi Chibuzor,
Thanks for reaching out, sorry to hear you’re having issues accessing your BoldGrid Premium Connect Key. One way you can access your connect keys is through your BoldGrid Central account. Could you provide us with more information about your issue with the premium connect key? Are you having trouble with purchase or implementation? And where exactly are you getting stuck?
In regards to site indexing, I recommend using an SEO plugin that has those capabilities. A very popular one is Yoast SEO. With Yoast you can index or noindex any page, post, category, tag, etc and it is very easy to create a site map and integrate it with web tools like Google Search Console.
I hope this helps! Please reach back out to if you have any other question for us.
Thanks Bob,
I’m happy we got some of your concerns cleared up here. We look forward to working with you in premium support!
Hey Bob,
Thanks for noticing this issue. Since you’re an InMotion Hosting customer it means you have access to our BoldGrid Premium Support. In the premium support queue, you can allow us access to your site and we can inspect the issue more directly.
If it is in fact a bug that’s is causing this we’ll get a patch request in ASAP and have it resolved in an upcoming Crio update.
Thanks Bob,
We look forward to hearing from you over in the Premium support queue!
Hi Amanda,
Thanks for reaching out. I don’t see that you are using any of our products like Crio Pro WordPress theme or BoldGrid Post and Page Builder.
Your issue could be from a hosting limitation. You may have to increase your max upload size or maybe try uploading the images directly from the Media section of the WordPress dashboard.
I hope this helps!
Hi Michael,
No, I don’t think your issue is associated with a bug in the theme. I do think there is an added CSS class or Identifier somewhere in your theme. What I did to replicate it was add a global class to hide the child menu link, then I created another class to override the global CSS using the `!important’ tag to give it precedence.
If you place the CSS bit inside of the WordPress Customizer Customize<<CSS/JS Editor you won’t have to re-add the CSS when the theme updates. It will just live in the Customizer, so you’re perfectly safe.
Please let us know if you have any other questions for us!
You’re so welcome SE! Please don’t hesitate to reach back out if you ever have any other questions or concerns.
Hi Michael,
Thank you I do see the menu item is hidden on this page. That’s unusual, I’m thinking it may be inheriting some global CSS from somewhere in your theme.
I replicated your issue, then went into Customize<<CSS/JS Editor and got it to display by adding this bit:
#main-menu .current-menu-ancestor:not( .btn ) > a, #main-menu .current-menu-parent:not( .btn ) > a, #main-menu .current_page_parent:not( .btn ) > a {
color: #3e3e3e !important;
}Hopefully this works for you as well.
Thank you Narayan,
It’s seems like your media files were not included in the your backup. Try creating a new backup of the source site and be sure to include all files and folders and your database tables as well. Then try using the new backup as your transfer point.
You may benefit more from this video tutorial on how to transfer a WordPress website using Total Upkeep. If you follow the steps in the guide you should be able to use the “magic link” process to transfer all your site content.
Thanks Brooke,
That’s definitely weird. Try logging into the site using an incognito browser and see if it gives you the same result. I’m thinking there may be some elements lingering around in the database that have yet to have been purged from cache. Also, try clearing any additional cache you might have on the site like browser cache and maybe any server side caching agents.
I hope this helps. Please reach back out to us if you need additional assistance.
Hi Bob,
So happy to hear you got most of your issues resolved! It may be possible to use media queries to clean up the mobile display. You can set a break point and add additional CSS for smaller screen sizes. This guide can help you get more familiar with media queries if you need some help understanding them.
I hope you find this useful.
Thanks Michael,
I see the link now but when I hover over it, it does not disappear. Could you try pulling up your site in an incognito browser to see if it displays the same way?
If it does not, you may just need to clear any cache associated with your website. It could still be showing you elements that have been cached into the database on your end. Be sure to purge all cache (including browser cache, server side cache, and any onsite caching agents.
I hope this helps. Please reach back out if you have any other questions.
Hi Bob,
I just inspected your webpage and it looks like you got your padding/margin issues worked out as well. I’m so happy to see that! We’re always here to help if you ever get stuck in the future!
Hi Michael,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
Sorry to hear you’re having trouble with your menu links. My first thought is that there must be some CSS that is making the link disappear on focus.
I inspected the URL you sent in the forum thread but I did not see your “Member Resource” menu item at all. Could you direct us to a page where you have this menu displayed? If CSS is the issue we may be able to help you figure out a way to make the link visible.
We look forward to hearing from you!
Hi Narayan,
Thank you for reaching out and thanks for using Crio Pro WordPress theme!
If I’m understanding your question correctly, you already have a live site and you would like to make a copy of that site and upload it to your BoldGrid Cloud WordPress account? If that’s the case we have an awesome plugin called Total Upkeep that will help you do just that in a simple process.
All you need to do is install Total Upkeep on both websites, create a backup archive on the first site, then restore that backup on your second site. You can use our “magic link” which you will see, to automate the process.
Total Upkeep comes with automated remote backups, tools to restore your site even if your WordPress installation is corrupt, the ability to automatically rollback failed updates and many other great features that make migrations and website maintenance a breeze.
I hope this helps. Don’t hesitate to reach back out to us if you have more questions.
Hi Brooke,
Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!
I’m sorry to hear you’re having trouble accessing your saved blocks. Did you start experiencing the issue after an update to Post and Page builder or your Crio Pro WordPress theme?
Hi Ronald,
Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!
I suspect with your change in theme the editor styles have began to clash in your page builder. Because GeneratePress is not a native BoldGrid theme it is likely they use many of the same global calls causing the display of your page editor to be skewed. GeneratePress uses there own page builder plugin called Generate Blocks and since we do not have a relationship with them they don’t keep up with the updates required for Post and Page Builder to function properly on their theme.
If you would like to continue using Post and Page Builder with a theme that guarantee’s 100% functionality you might want to consider switching to Crio Pro our flagship WordPress theme. Crio comes out of the box with over 400 premium features and being that you’re a InMotion Hosting customer you get Crio and our suite of premium Boldgrid plugins free with your hosting plan.
I hope this helps. Please reach back out to us if you have any other questions.
Hi Naz,
I just previewed the site URL you sent in the forum and it looks like the attribution links are gone now. Did you get this issue resolved by chance?
Hi Bob,
I’m happy you got your menu link colors working correctly! In regards to your menu padding I suspect your right, the functionality is tied to the menu logic itself. One thing you could try is adding a new class to the menu like you did with the menu link colors and see if you can edit the menu padding in the Customizer.
Hi Sasha,
Thanks for reaching out. It looks like you’re using Zakra WordPress theme. I’m not familiar with your theme but this code snippet was built to function with our products such as BoldGrid Post and Page Builder for WordPress and Crio Pro WordPress theme.
You would need to work with your developer to reformat this snippet if you wish for it to function with your theme. You’re always welcome to test our BoldGrid products Crio, is a great theme and we do have a free version if you would like to try it out.
I hope this helps!
Sure Arnolfo,
So happy I was able to help! Being that you’re a DreamHost customer you will always have access to our premium webpage builder free of charge. We will always be here to help if you ever do decide to use the post and Page builder on your projects.
Thanks Bob,
Yes, now I see the navigation links in your footer are not aligned properly To fix that you just need to adjust the padding of the block element. Hover over the block and click the toggle to bring up your Advanced Controls. In that Advanced Controls section the first control box you’ll see there is for Padding. You should be able to correct the problem using the “left” padding control.
As for the link styles. When you use the Advanced CSS tool you’ll actually be creating your own CSS selector and then using the selector you created in Customize<<CSS/JS Editor to change your link style. After selecting Advanced Controls scroll to the bottom and select Custom CSS Classes. You can name the selector whatever you’d like just make sure it’s not a class that’s already being used somewhere else in your theme.
I hope this helps Bob!
Hi Arnolfo,
I do understand your situation. BoldGrid Post and Page Builder for WordPress has gone through many changes with recent updates. New features have been added such as “Full Screen Editing” and new block controls. Being that Sinclair is not one of our supported themes there is no way that we can guarantee its functionality with our page builder.
Many WordPress theme builders purchase licenses and use our page builder as an added feature in their themes, but it’s totally up to the developer of the theme to stay up to date with Post & Page Builder and WordPress’s guidelines and updates.
At this point the best thing to do is reach out to the developer of Sinclair directly and ask them for help with the editor styling relating to Post & Page builder. Also, we don’t recommended running two page builder plugins like WP Blocks and Post & Page Builder at the same time. The page builders are built differently and elements and functionality is not likely to migrate over properly from builder to builder.
I hope this helps. We’re always here if you have any other questions.
Hi Amanda,
Thanks for reaching out and thanks for using Pavilion WordPress theme with BoldGrid Post and Page Builder for WordPress!
Under normal circumstances deleting and reinstalling the WordPress theme should resolve your issue with the title and tagline. You might want to try purging any server side caching assistants and even browser cache. It’s possible some elements of your theme were cached into the database and those elements are still displaying even with a fresh install.
I tried inspecting your site at the URL you included in the thread but the site is unreachable and throwing an error message. It could just be mistyped URL. If you could direct us to a live link we could take a look and offer you better suggestions on how to fix this issue.
I hope this helps. We look forward to hearing from you!
Hi Bob,
Thanks for your questions about Crio Pro WordPress theme!
Let’s start with your custom footer template. It looks like that particular content block has inherited it’s own CSS. If you hover over the block and choose the “edit content” toggle you can use the Advanced Controls section to add a custom css class for your links. You can then pull up the WordPress Customizer and use the CSS/JS Editor to style that link using the selector you set.
Could you send us an example of your issue with the vertical menus. You could use ImgBB to take a screen shot of your menu and we’ll take a look at that for you.
I hope you find some of this info useful. We look forward to hearing from you!
Thanks Naz,
That’s weird it sounds like something must be preventing that functionality. Have you upgraded your Crio theme recently?
Hi Arnolfo,
Thank you for your question and thanks for using BoldGrid Post and Page Builder for WordPress!
I suspect your problem is due to compatibility issues with your theme “Sinclair” and the Post and Page builder plugin itself. It’s possible that some global CSS is selected in both products causing some elements to clash in your page editor.
Did you notice this error after a theme or plugin update? If that’s the case it may be possible to use a plugin like WP Rollback to restore functionality.
Post and Page builder is 100% compatible with our BoldGrid themes and as a DreamHost customer you have access to Crio Pro WordPress theme, our flagship WordPress product that integrates seamlessly with Post and Page builder and is fully supported in house by the BoldGrid product development team. Crio Pro is fully customizable and comes out of the box with over 400 features.
While it’s not always possible to completely change your WordPress theme this solution may help make things easier for you in the long run. I hope one of these solutions helps.
Please reach back out to us if you have any other questions or need further assistance.
Hi N Saif,
Thank you for reaching out to us with your question about removing Total Upkeep backups. You can remove a backup from WordPress and your web server directly from the Total Upkeep Dashboard. From your WordPress dashboard click Total Upkeep<<Backups and find the Backup you want to remove then click “View Details” and “Delete backup“.
This will remove the backup archive from your server. Repeat this same process to remove multiple backup instances.
I hope you find this helpful. Please reach back out to us if you have any other questions.
Hi Narayan,
Thanks for your questions about working with sliders in BoldGrid Post and Page Builder for WordPress!
I think it may be a little difficult to covert an existing block to a slider. One thing you could do is rebuild the block using one of our built in slider options. We have two options to choose from, the Section Slider and the Content Slider.
Each slide on a Section Slider can have a unique background with different page elements than the one before. With a Content Slider the background stays the same while elements like text, images, buttons, and more change on top.
You can follow this guide on working with sliders to get a better idea of how to implement the type of slider you’re looking for into your theme.
I hope this this helps! Please reach back out to us if you need any further assistance.
Hi Heather,
Thanks for reaching out and thanks for using the Cobalt theme with BoldGrid Post and Page Builder for WordPress!
I tried adding a Wishlist item and was unable to. Whenever I went to open the Wishlist link no item would populate. Is that the issue you were speaking of or was it a totally different issue altogether?
In regards to your Main Menu, you should vist the Menu section of your WordPress dashboard and create a custom menu link for the Wishlist URL if you would like to display it in your header menu. Be sure to save your menu updates after you finish your edits.
I recommend reaching out to WishList directly for any plugin related issues. I’m not sure how good there support is but they should be able to offer some guidance on how to setup your WishList items.
I hope this helps. Please let us know if you have any other questions.
Hi Bob,
Thanks for reaching out, I’m sorry to hear you’re having trouble incorporating animations into your theme. I inspected the URL you sent in the forum and I noticed you’re using Crio Pro WordPress theme. With Crio if you are creating a Page or Post you should be able to create animations directly from the BoldGrid Post and Page Builder.
You would need to hover over the column you would like to add the animation to and select the 3 bar toggle icon to bring up to the column options. From there click Advanced Controls and find the Animation icon. You can choose the animation “Type,” “Duration,” and “Delay” from this section.
If you’ve already tried this the next step is to probably clear your cache to make sure that your database rebuilds itself and displays the right content. Be sure to clear all cache including browser cache, page cache, and any server side cache you have associated with your website. Often times elements get cached in to our websites and the older elements will still display after changes are published until cache is purged.
I hope this helps! Please reach back out to us if you have any other questions.
Thanks Naz,
When you check the box to hide an attribution does it preload and show you the change in the customizer at all?
Hi Ruth,
Thank you for reaching out and extra thanks for using BoldGrid Post and Page Builder for WordPress!
I tried inspecting your site at the URL you sent in the forum but it’s showing an error stating the site cannot be reached. You can change the background image of a section by hovering over the section and using the “DropTab” to change the background for whatever section, row, or column that you’re working with.
Using the “background” tab you’ll have control over background images, colors, animations and so on. I hope this helps!
Please reach back out to us if you have any other questions.
Hi Naz,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
From what you described your issue could be tied to elements being cached into your website and overriding your changes. You want to be sure that your Crio theme and WordPress itself are up to date. Then try clearing all cache associated with the website. Be sure to purge all cache including browser cache, server side cache, and any caching plugins you have running on your website.
If clearing your cache doesn’t work you could also try adding this bit of CSS in the Customizer’s CSS/JS Editor
.attribution-theme-mods { display: none; }That should remove the attribution links altogether. I hope this helps. Please let us know if you have any other questions.
Hi Christine ,
Thanks for reaching out and thanks for your question about obtaining a child theme for Crio Pro WordPress theme.
Our Crio helper plugin BoldGrid Inspirations essentially makes the need for child themes obsolete. With Inspirations all you need to do is install the plugin and follow the prompts to set up your first theme. We have pre-made layouts for just about any type of business you can think of.
Inspirations provides a suite of WordPress plugins, themes, and services designed to work together. This eliminates the need to search for compatible WordPress themes and plugins so you can build faster.
The BoldGrid Inspirations plugin will also install any additional plugins needed for your theme to function properly. From there it’s up to you to use Crio’s pro features to make the site your own.
I hope this helps. Please let us know if you have any questions.
Hi Susie,
Thanks for reaching out, so while we don’t offer website migrations as a service we do have an awesome plugin called Total Upkeep that will help you do just that in a simple process.
All you need to do is install Total Upkeep on both websites, create a backup archive on the first site, then restore that backup on your second site. Total Upkeep will create you a “magic link” to automate the transfer process.
Total Upkeep comes with automated remote backups, tools to restore your site even if your WordPress installation is corrupt, the ability to automatically rollback failed updates and many other great features that make migrations and website maintenance a breeze.
I hope this helps! Please reach back out to us if you have any questions.
Hi Ali,
Thank you for reaching out and thanks for using Crio Pro WordPress theme!
Ali I think you may have actually identified an issue. What leads to me think that is the fact that tablets can’t make use of hover effects, so it doesn’t make any sense to use the desktop menu design at the tablet screen size.
This functionality was correct up until the 2.1.3 update so I’m thinking it may have been removed for testing purposes and just never added back in for some reason. I went ahead and created a feature request for this to be updated in a future patch release. You can track it here.
While it is possible to change the functionality using media queries and other custom CSS this approach seems to cause other issues. Another possible solution for the meantime is searching for a plugin that adds the hamburger menu functionality in the WordPress repository.
I wish I could have been of more assistance to you. Please reach back out to us if you have any other questions.
