Brandon C

Hi Evan,

Thanks for reaching out with your question about BoldGrid Post and Page Builder for WordPress! First, I’m sorry to hear you are experiencing this issue but we’ll try our best to get you up and running smoothly.

I’m thinking your page editor is more than likely still set to the default “WordPress editor”. The first thing you want to do is ensure that Post and Page Builder is selected as your “preferred page builder“. In order to do that follow the steps in this guide and lets see if this clears up the issue. If it does not definitely reach back out to us. Maybe send a screenshot using ImgBB so that we can get a visual of the problem and offer a more effective solution.

I hope this helps!

Hi Amber,

Thanks for reaching out and thanks for using the Monument WordPress theme with BoldGrid Post and Page Builder for WordPress! Sorry to hear you’re having issues with your header menu placement.

The main issue is with the Monument theme itself, “Monument” is considered one of our legacy themes so at this point it is no longer maintained to stay up to date with WordPress’s latest standards. I replicated your issue and I see exactly what you mean. One thing I would suggest is maybe combining some of your menu items into sub-menu items to free up more space in the page header. That way you can free up space at the bottom of your “sidebar nav”.

Our legacy themes have all been replaced with our flagship theme Crio Pro WordPress Theme. With Crio you’d have the ability to create custom page headers and with its over 400 customization options could build your ideal header in a theme that is very well maintained and supported.

I hope this helps. Please let us know if you have any other questions.

Hi Brian,

Sorry to hear that your website content is not transferring as expected. When you check the Media section from your WordPress dashboard do you see all of the files & images present? Also have you checked the Plugins dashboard to make sure that all plugins are still active after the transfer?

Could you send us the contents of the restoration log file? You can locate the logs in your dashboard by navigating to Total Upkeep > Tools > Logs. Once you see the list of log files find the restoration log, it should look similar to restore-12345.log.

That log file should tell us what errors Total Upkeep encountered during the restoration and point us towards a solution.

We look forward to hearing from you.

Hi Rainer,

I double-checked all the keys under email address you used here in the forum and all of them should have Crio enabled. Can you open a premium support ticket so our billing and subscription team can take a closer look for you?

If you’re not able to log into your BoldGrid Central account to open a ticket, use the BoldGrid Feedback widget on your main WordPress dashboard page.

We look forward to hearing from you.

Hi Susan,

Thank you for reaching out and thanks for using Westview theme with BoldGrid Post and Page Builder for WordPress! If you’re having trouble with a login redirect loop my guess is it could be something like a corrupted .htaccess file or even one of your installed plugins causing the error.

I see your web host is InMotion Hosting. You should reach out to them and ask for assistance with login as this seems to be a technical matter. You should also be able to use the cPanel tool provided by InMotion Hosting to log directly into your site as well.

Your Westview theme, and BoldGrid Post and Page Builder have nothing to do with the actual login process, it only adds branding to your login interface. This issue is more technical and on the web hosting side. I’m confident InMotion’s support team can help resolve this for you.

I hope this helps. Please let us know if you have any other questions for us.

Hi Aaron,

I don’t see an easy way to add the year to the Post List Widget. The best way I could think to do it would be to hook a meta tag into the blog page template using a plugin like Code Snippets.

Could you please send us the URL of a page on your site where you have this functionality added? This will allow us to take look into your issue more directly and possibly offer you some better suggestions on how to go about adding your tag.

We look forward to hearing from you!

Hi Norman ,

Thanks for reaching out. Sorry you’re having to deal with this. The issue is with the “AVG Web Shield” being active on our site. We have thousands of customers that take use our Cloud WordPress services domain and at some point AVG flagged one of those domains as suspicious and it happened to effect all domains being hosted on their platform.

You could deactivate the security plugin and that should resolve the issue or you may be able to reach out to AVG directly and have them to add your URL to their whitelist.

I hope this helps. Please reach back out to us if you have any other questions or concerns.

Hi Brooke,

Thanks for reaching out! Crio Pro WordPress theme doesn’t have a specific control setting for the hamburger menu placement but we are working on getting that implemented in an upcoming update.

I did come up with a CSS snippet that you might be able to use to accomplish your task. Visit the WordPress Customizer Customize<<CSS/JS Editor and add this:

@media only screen and (max-width: 600px) {
  .main-menu-btn  {
	margin-left: 130px;
}

#masthead .boldgrid-section .container .row div.col-xs-12 .sm-clean {
	margin-left: 120px;
}
  }
}

You may have to modify the values a bit but this should get you close to where you need to be.

I hope this helps! Please reach back out to us if you have any other questions.

Thanks Lili,

It looks like the BoldGrid Post and Page Builder has been turned off and WordPress has defaulted to its native page builder. You can go into your settings and correct this. Once the BoldGrid Post and Page Builder is reactivated you should see the options to change the background as stated above. This guide explains how to select a preferred editor. You should follow this to guide to re-implement the Post and Page builder functionality.

I hope this helps!

Hi Cody,

Thank you for reaching out. I inspected your website and I see you have the BoldGrid Inspirations plugin installed but you don’t have any of our other plugins like Crio Pro WordPress theme or BoldGrid Post and Page Builder for WordPress!

BoldGrid functionalities will only work with our BoldGrid Products. It looks like you’re running the Top-Bloger theme. If you would like to reactivate the BoldGrid features simply reinstall Crio or one of our other themes, or the Post and Page builder plugin and the functionality should resume for you. Otherwise you’ll need to edit your pages and post using the native WordPress editor.

I hope this helps.

Anytime Donald!

I’m glad we could help. Let us know if you have any other questions or concerns.

Hi Donald

Thank you for reaching out and thanks for using Callaway WordPress theme with BoldGrid Post and Page Builder. Sorry to hear you’re having having trouble adding custom CSS to your theme, but you are on the right track.

Try adding the bit of CSS to that same section to accomplish your task:

a:hover {
	font-weight: 600 !important;
	color: green !important;
}

Instead of bold we can use the font-weight attribute and set it 600;. We also used the !important tag so your new CSS overrides any global CSS classes.

I hope this helps! Please let us know if you have any other questions.

Hi Christine,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Could you provide us with more information about the issue you’re having? I see you’re dealing with hidden classes possibly but if you could elaborate on the issue and direct us to where exactly you’re experiencing this in your theme we can be of better assistance to you.

We look forward to hearing from you!

Sure Lili,

You can send your screenshot using ImgBB, then we can take a look and give you more direct assistance.

We hope to hear from you soon!

Hi Chibuzor,

Thanks for reaching out, sorry to hear you’re having issues accessing your BoldGrid Premium Connect Key. One way you can access your connect keys is through your BoldGrid Central account. Could you provide us with more information about your issue with the premium connect key? Are you having trouble with purchase or implementation? And where exactly are you getting stuck?

In regards to site indexing, I recommend using an SEO plugin that has those capabilities. A very popular one is Yoast SEO. With Yoast you can index or noindex any page, post, category, tag, etc and it is very easy to create a site map and integrate it with web tools like Google Search Console.

I hope this helps! Please reach back out to if you have any other question for us.

Hey Bob,

Thanks for noticing this issue. Since you’re an InMotion Hosting customer it means you have access to our BoldGrid Premium Support. In the premium support queue, you can allow us access to your site and we can inspect the issue more directly.

If it is in fact a bug that’s is causing this we’ll get a patch request in ASAP and have it resolved in an upcoming Crio update.

Thanks Bob,

We look forward to hearing from you over in the Premium support queue!

Hi Michael,

No, I don’t think your issue is associated with a bug in the theme. I do think there is an added CSS class or Identifier somewhere in your theme. What I did to replicate it was add a global class to hide the child menu link, then I created another class to override the global CSS using the `!important’ tag to give it precedence.

If you place the CSS bit inside of the WordPress Customizer Customize<<CSS/JS Editor you won’t have to re-add the CSS when the theme updates. It will just live in the Customizer, so you’re perfectly safe.

Please let us know if you have any other questions for us!

Hi Michael,

Thank you I do see the menu item is hidden on this page. That’s unusual, I’m thinking it may be inheriting some global CSS from somewhere in your theme.

I replicated your issue, then went into Customize<<CSS/JS Editor and got it to display by adding this bit:

#main-menu .current-menu-ancestor:not( .btn ) > a, #main-menu .current-menu-parent:not( .btn ) > a, #main-menu .current_page_parent:not( .btn ) > a {
color: #3e3e3e !important;
}

Hopefully this works for you as well.

Thanks Brooke,

That’s definitely weird. Try logging into the site using an incognito browser and see if it gives you the same result. I’m thinking there may be some elements lingering around in the database that have yet to have been purged from cache. Also, try clearing any additional cache you might have on the site like browser cache and maybe any server side caching agents.

I hope this helps. Please reach back out to us if you need additional assistance.

Thanks Michael,

I see the link now but when I hover over it, it does not disappear. Could you try pulling up your site in an incognito browser to see if it displays the same way?

If it does not, you may just need to clear any cache associated with your website. It could still be showing you elements that have been cached into the database on your end. Be sure to purge all cache (including browser cache, server side cache, and any onsite caching agents.

I hope this helps. Please reach back out if you have any other questions.