Brandon C

Hi Juan,

Thank you for reaching out to us, and thank you for using Crio Pro WordPress theme!

I inspected your website a bit and I think I might see what you mean by some sections are not displaying full width. The first thing you should probably do is make sure WordPress, Crio, and all of your plugins are up to date. We just released a new Full Page feature so you’d want to make sure everything is updated (especially BoldGrid Post and Page Builder for WordPress), to make sure nothing is clashing.

The next thing I would suggest is clearing any cache associated with your website. Often times, elements get cached in to websites to boost overall performance and what happens is, when we make changes they conflict with these cached elements.

Be sure to clear all cache including server side cache, browser cache, and also purge any cache related plugins you may have running on your site.

I hope this helps.

Hi Janeve,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

If you haven’t done so already, the first thing I would suggest is clearing any cache associated with your website. Often times, elements get cached in to websites to boost overall performance and what happens is, when we make changes they conflict with these cached elements.

Be sure to clear all cache including server side cache, browser cache, and also purge any cache related plugins you may have running on your site.

I hope this helps.

Hi Donald,

If you would like to change the links that appear in your sidebar widget you can do so in the customizer inside of the Widgets section. Just click the Sidebar widget and add or remove any link you would like using the Widget options.

Hi Bob,

Thanks for reaching out, I’m sorry to hear you’re having trouble incorporating animations into your theme. I inspected the URL you sent in the forum and I noticed you’re using Crio Pro WordPress theme. With Crio if you are creating a Page or Post you should be able to create animations directly from the BoldGrid Post and Page Builder.

You would need to hover over the column you would like to add the animation to and select the 3 bar toggle icon to bring up to the column options. From there click Advanced Controls and find the Animation icon. You can choose the animation “Type,” “Duration,” and “Delay” from this section.

If you’ve already tried this the next step is to probably clear your cache to make sure that your database rebuilds itself and displays the right content. Be sure to clear all cache including browser cache, page cache, and any server side cache you have associated with your website. Often times elements get cached in to our websites and the older elements will still display after changes are published until cache is purged.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Donald,

Thanks for your question about Callaway WordPress theme. Since the functionality isn’t built directly into the plugin the best way to go about rearranging your page header is by either using a custom page header plugin, or editing your WordPress header.php file directly if you are familiar with working with PHP and WordPress template files.

You could possibly use plugin like Insert Headers and Footers to accomplish this task. After downloading the plugin you can find it under Settings in your WordPress dashboard. Within the Header section, you can add code for anything you want to add or remove from your header.

This plugin also lets you create widgets (text, forms, social media icons, etc.), which you can add to your header. If you’re looking to avoid code altogether, this solution may be ideal. It also enables you to customize your sidebar and footer areas.

Our Callaway theme is considered one of our legacy themes and is no longer fully supported. If you would like a fully customizable solution you might want to consider test driving our Crio Pro WordPress theme. Crio has over 400 premium features including, pre made header layout options and a Custom Page Headers tool that allows you to create custom page headers using the same block based builder as our BoldGrid Post and Page Builder plugin.

I hope this helps! Lets us know if you have any other questions.

Hi William,

Thanks for reaching out and thank you for using Crio Pro WordPress theme! Sorry your having a hard time with your page and menu links. It definitely shouldn’t be behaving like that, it seems like the server can’t find the linking URLs.

Try clearing all cache associated with your website, including page cache, browser cache and any sever side caching assistants you may have running. Then refresh your page and see if that restores functionality. Sometimes we need to clear cache periodically to rebuild a potentially corrupt database.

I hope this helps. Let us know if you have any other questions.

Thank you Cheryl,

I think this is happening as a result of the bug we identified in our latest Crio update. Now that you know where the Menu options are in the Customizer can you refer back to the WP Rollback workaround that Joseph suggested to you in your comment on this page:

It seems that this bug was introduced in the 2.9.3 release of Crio and a workaround that you can use is to rollback the theme version installed on your website back to 2.9.2.

The easiest way to switch to the older version is to install the WP Rollback plugin to handle the theme switch. Go to your Themes list once the plugin is installed and click on Crio. You should then see the Rollback link on the Theme Details popup which will allow you to change to the older version.

Hopefully this workaround helps you create the design you need until we can get a permanent fix released and please let us know if there is anything else that we can do to assist you.

I hope this helps!

Awesome, I’m happy to hear you were able to get this resolved Cheryl. Were always here if you need anything else.

Hi Cheryl thanks for your question! Crio Pro WordPress theme comes with many options for fonts and typography. In your case we need to locate the control for the Main Main item font.

To access that control in the Customizer visit Customize<<Design<<Menus<<Main Menu<<Font, and you’ll see the option to change the font size for your Main Menu.

I hope this helps. Please reach back out to us if you have any other questions.

Hi Liz,

We really appreciate you sending over your backup log for us to review. Your web host, Dreamhost calculates total memory usage over a short period so it is possible you are hitting your resource cap for generating backups.

The next step is performing a file list analysis. You can activate this in the Backup Process settings.

One other thing you could try is generate a backup that excludes the uploads directory by adding /wp-content/uploads to the custom backup exclusion rules. Our suspicion is that you have a lot of content in your media library that is bloating the backup size.

I hope this helps. Please reach back out to us with your questions and/or concerns.

Hi Roch,

Thank you for reaching out and thank you for using the Pavilion theme with BoldGrid Post and Page Builder for WordPress!

When you click the Plus sign you can use the “New Section” block under the Layout & Formatting area to add a cover section in your Post and Page Builder. From there you can organize the section however you’d like.

You can customize your background colors and images and add text, as well as columns and rows for structure. Harry, our BoldGrid Products Manager wrote a really good article on how to edit sections with post and page builder. You can check that out to go a little more in depth on the topic.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Paul,

Thanks for your question about Crio Pro WordPress theme!

Just to make sure I’m understanding you, you would like the logo to stay in place on the left side of the main menu no matter the screen size, correct? In order to do so you may have to set new CSS break points to override the themes default styling.

You may be able to accomplish this with a custom page header. You can refer to this article to help you get familiar with building custom page headers.

I hope this helps.

Hi Donald,

Thanks for reaching out and thanks for you question on customizing a single blog post. Can you link your website URL in the thread so that we can inspect the site and let you know what needs to be done.

Also, are you using Crio Pro WordPress theme, or are you using a different BoldGrid theme?

We look forward to hearing from you!

Hi Monday,

Thanks for your question, WordPress is a free open source platform, and our products like Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress do have free versions that you can deploy and utilize on your website.

However, it would difficult to host a website without some type of web hosting set up. You would need to purchase server space in some capacity. One of our partners InMotion Hosting has web hosting plans starting as low as $2.79 per month with the promo they’re running right now. Many of our products are included for free with InMotion’s hosting services.

I hope this helps. Please let us know if you have any other questions.

Hi DBA,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

Global CSS is normally controlled by the theme itself. Often times global controls are built into the WordPress Customizer but I don’t think that’s the case with TwentyTwentyOne . What you could do is try changing global CSS from the built in “CSS customizer” (Appearance<<Customize<<Additional CSS).

You could use something like this to change all paragraph font size to 12px:

p {
font-size: 12px !important;
}

Another suggestion, if you’re just getting started in your development process, is looking into switching themes, specifically our Crio Pro WordPress theme theme. Post and Page Builder was created to seamlessly integrate with Crio and there are over 400 fully customizable features included. We have a Free Version of Crio as well if you would like to give it a test drive.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Andrew,

Thanks for reaching out and thanks for your BoldGrid Premium purchase. Your premium account comes with a full suite of plugins and tools to help you streamline website production. In order to connect you need to login using your BoldGrid Central account.

From your account dashboard you can access Cloud WordPress instances, download the Crio Premium plugin, as well as the other premium plugins included in your package like Post and Page Builder premium, Total Upkeep backups and migrations plugin, BoldGrid Easy SEO and more. All these plugins and more are available in the Plugins section of your dashboard.

You can also access your account management tools from this dashboard and view the connect keys for your premium plugins.

I hope this helps. Let us know if you have any other questions.

Got it. We might have to play around with it a bit. Try removing the .standard-menu-enabled class then give it refresh.

Hi Lauren,

Thanks for your reaching out and thank you for using Crio Pro WordPress theme!

You can change the color of your menu items by navigating from your WordPress dashboard to Appearance<<Design<<Menus<<Main Menu<<Menu Items<<Link Color. In the Menu Items section you’ll also see options like “Active Link Style” and “Hover Style“, that you can use to further style your menu links.

I hope this helps! Please reach back out to us if you have any other questions.

Hi Paul,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

I inspected the URL you linked in the forum and it looks like the Main Menu text is centered now so I’m assuming you’ve resolved the issue on your own. If not you can try using the text-align: center; element to center your text.

You could also try navigating from your WordPress dashboard to Appearance<<Customize<<Design<<Header<<Site Header Layout<<Select Layout to set your menu layout. You can probably find a header template there with the layout you desire.

I hope this helps.

Hi Samantha,

Thank you for reaching out and I’m sorry to hear you’re going through this.

Because the Crio WordPress theme is freely available and open-source, we unfortunately can’t control how people use it to create their website. However, you can report illegal activity to their hosting provider using the domain’s abuse report contact: DOMAIN-ABUSE@DREAMHOST.COM”

We wish you a speedy resolution to this matter.