Brandon C

Hi Paul,

Thank you for allowing us access to your site. I was able to inspect the CSS and I think this bit should work to change your the color of your menu items to grey on hover:

.site-header a:hover {
	color: #a9a9a9 !important;
}

As far as the Main Menu option disappearing, do you mean it disappears when you enable “Custom Page Headers” to your Customizer? You might want to navigate to Customize<<Menus<<Main and make sure the menu is still enabled there in the location you want it to display.

Paul I apologize that functionality only effects the Menu links hover style. I actually don’t see a control for menu item hover there so we’ll use some custom CSS to change it. For example if you wanted to change the menu link hover color to red you could use:

#main-wrap a:hover {
	color: red;
         }

Add that bit of CSS in the Customizer using the CSS/JS Editor tab. I hope this works for you!

• This reply was modified 2 years, 11 months ago by Brandon C.

Thanks Chris,

We’ll see if we can reconfigure each block to its pull its background from the main column alone. Could you send us the URL to the page you’re working on? I apologize, I didn’t realize that it wasn’t already linked somewhere in the thread.

Oh yes I see, it seems you have some sort of inner element controlling the color there. Could you switch to the text editor tab and copy the entire contents of your page and paste it into this thread.

We’ll examine the block for you and direct you to the correct control so that you can proceed in changing the color.

We look forward to hearing from you.

• This reply was modified 2 years, 11 months ago by Brandon C.

Awesome Stuart, we definite appreciate your patience and understanding!

Hi Hayley,

Thanks for reaching out and thanks for using Total Upkeep WordPress Backup Plugin.

I’m sorry to hear you’re having trouble with backups. Are you trying to create a backup or are you restoring one? Total Upkeep makes a log every time you create a backup, so if you the backup is failing that’s going to be the where we want to check first.

Navigate to Total Upkeep<<Tools<<Logs and find your most recent log, it’ll have a name like archive-xxxxxxx.log. If you can copy/paste your log results in your reply we’ll be able to give you some more information on what might be wrong.

We look forward to hearing from you!

Hi Chris,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

Just taking a look at your screenshot I see that the sample post are being pulled in with a Post and Page Builder block and we can edit each post as it’s own column. Notice the blue tab above your first column? If you click the toggle icon and select “Change Background” it will give you the option to change the background for that individual column.

You can repeat the process by hovering over each column to bring up the blue column tab and changing the background color there.

Hi Matthew,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Can you tell us where you’re getting the popups? Are they appearing on your live site or in your WordPress Dashboard? It’s possible the functionality is coming from a widget you have installed on your website.

Could you send us a screenshot using https://imgbb.com/ so we can view the popup ourselves. That way it’ll be easier to offer our best suggestions on how to resolve this.

We look forward to hearing from you.

Thanks Phil, so BoldGrid is only a plugin that extends the page builder functionality of your WordPress application. BoldGrid itself doesn’t really communicate with MySQL but your WordPress application can. If you’ve already established a connection and need to add tables to your database you would most likely use cPanel to access the database.

If you need to add columns and rows for a grid based design using BoldGrid you can just add a new page and use the Visual builder to build your layout. This support guide can help you get familiar with creating columns and rows in BoldGrid. Again this is not the same thing as adding database tables.

Yes Stuart, I think you are right. Page and Post builder has a suite of BoldGrid themes like Crio Pro WordPress theme that it’s developed more specifically for. On the rare occasion that we introduce a feature this big there’s always a chance it might clash with 3rd Party themes like your Minimize Pro theme.

Now that we have a better grasp on the issue I’d expect it to be addressed in a December or January patch release. We do apologize for any inconvenience is causing you.

Thanks Steven, yes this issue was recently brought to our attention after rolling out the new full screen editor feature. The dev team has been notified and they’re working on a patch for it. Sorry for any inconvenience it may have caused.

Hi Sam,

You can easily make your menu link inactive by finding the link URL in Appearance<<Customize<<Menus and replacing the entire link with the # symbol. This will make the link clickable for decorative purposes but inactive.

I hope this helps! Please reach back out if you have any other questions.

Hi Dave,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress. I’m sorry to hear you’re having issues with the page editor.

Is the problem limited to one page that you’re attempting to edit or is the issue present on all pages and post? Has it effected your live site in anyway? I’m browsing the site now and all elements seem to be intact so that’s a good sign.

One possibility is that the in the recent update of Post and Page Builder we rolled out a new full screen editing feature. It’s possible that this new feature might have caused the issue with the editor as well. To address it, download the WP Rollback plugin and switch Post and Page Builder back to the previous version before your last update.

I hope you find these suggestions helpful!

If you send us a screenshot of your page editor through ImgBB it would give us a better understanding of the issue your dealing with. Then we’d be better equip to offer our suggestions.

I hope this helps!

Thanks for the screenshot Stuart. That is really weird, whatever is causing your editor to display that way is effecting the editor as well as the TinyMCE Icon.

I have a couple of suggestions (and I’m really only guessing here), I see that you’re using the Minimize Pro theme and they have their own page builder. It’s possible that their page builder is conflicting the the BoldGrid Post & Page builder. If that’s the case find any plugins that are likely associated with Minimize Pro’s out of the box builder. If you could send us a list of your active plugins we could give you our thoughts on which one’s you should try deactivating.

Another possibility is that the in the recent update of Post and Page Builder we rolled out a new full screen editing feature. It’s possible that this new feature might have caused the issue with the editor as well. To address it, download the WP Rollback plugin and switch Post and Page Builder back to the previous version before your last update.

I hope you find these suggestions helpful!

Hi Stuart,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress. I’m sorry to hear you’re having issues with the page builder.

Is the problem limited to one page that you’re attempting to edit or is the issue present on all pages and post? Has it effected your live site in anyway? I’m browsing the site now and all elements seem to be intact so that’s a good sign. It cold be tied to caching or permalinks needing to be reset although that’s not particularly likely if you’re not having issues on the front end of the site as well.

Would you mind sending us a screenshot of your page editor through ImgBB so we can get a better understanding of the issue your dealing with. Then we’d be better equip to offer our suggestions.

We look forward to hearing from you.

Hi Ronald,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

I think you may have somehow changed your preferred editor to either the modern or classic WordPress editor. If that the case all you need to do is click on the three little dots located beside the blue “Publish” button and “Gear” icon in the top right corner of your editor to bring up the page options toolbar.

You should see Post and Page Builder there under Plugins. Just click that tab and it should re-enable the Post and Page Builder editor.

I hope this helps! Please reach back out to us if you have more questions.

Hi William,

The current gallery block does not have the option to add a custom URL unfortunately. Our developers have been notified about this and hopefully they can get it back incorporated in an upcoming update.

A workaround is to use a 3 -5 column layout as your base then add an image block to each column. With the Image block you’ll be able to click your image to bring up additional options. Click the Pencil icon and choose custom URL from the Link to dropdown.

Below is an example of a 3 column gallery layout I found using our block template library by selecting Add Block and changing the Type to Gallery. You may be able to use this block as a base for your own gallery design:

<div class="color4-background-color color-4-text-contrast bg-background-color tmpl-gallery-4 boldgrid-section dynamic-gridblock">
<div class="container">
<div class="row" style="padding-top: 100px; padding-bottom: 60px;">
<div class="col-md-12 col-sm-12 col-xs-12">
<h2 class="h1 color1-color" style="text-align: center;">Gallery Image Example</h2>
<div class="row bg-editor-hr-wrap">
<div class="col-md-12 col-xs-12 col-sm-12">

<hr class="color1-color bg-hr" style="border: 1px solid; margin-right: auto; margin-left: auto;" width="25%">

</div>
</div>
</div>
</div>
<div class="row" style="padding-top: 20px; padding-bottom: 30px;">
<div class="col-md-4 col-sm-4 col-xs-6">
<p class=""><img class="bg-img bg-img-square wp-image-193" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops11c8a576b4597b9c6b7925849390f95c.jpg" width="400" height="250"></p>

</div>
<div class="col-md-4 col-sm-4 col-xs-6">
<p class=""><img class="bg-img bg-img-square wp-image-191" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops3a64a4b87ebacf99c5fe080221d15d71.jpg" width="400" height="250"></p>

</div>
<div class="col-md-4 col-sm-4 col-xs-6"><
<p class=""><img class="bg-img bg-img-square wp-image-192" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops9f38aa27031ff1f870295b0fb6714e0b.jpg" width="400" height="250"></p>

</div>
</div>
<div class="row" style="padding-top: 30px; padding-bottom: 20px;">
<div class="col-md-4 col-sm-4 col-xs-6">
<p class=""><img class="bg-img bg-img-square wp-image-195" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops2ad602af392e754068d42b67bc4c44ce.jpg" width="400" height="250"></p>

</div>
<div class="col-md-4 col-sm-4 col-xs-6">
<p class=""><img class="bg-img bg-img-square wp-image-196" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops10c059e2fae8e3d2dd8fbaebc28ae558.jpg" width="400" height="250"></p>

</div>
<div class="col-md-4 col-sm-4 col-xs-6"><
<p class=""><img class="bg-img bg-img-square wp-image-194" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops7509d7f3453374b4ce4aea588dea2fd3.jpg" width="400" height="250"></p>

</div>
</div>
</div>
</div>

Simply switch to the Text editor tab from the top left corner of your page builder, copy/paste the code above and switch back to the Visual editor to edit the block visually.

I hope this helps! Please reach back out if you have any other questions or concerns.

Hi Cecilia,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

From what you’re are explaining it definitely doesn’t sound normal to have so many duplicate menu’s in your theme cusmtomizer. Would you mind sending us a screenshot of the menu section you’re working with through https://imgbb.com/. Then we can analyze the issue and help you come up with a safe solution to remove the duplicates that won’t effect your site.

We look forward to hearing from you!

Hi Stephen,

Thanks for your question on Total Upkeep Backup & Migration plugin for WordPress.

Importing a new database will not change your domain name but it could change your login details and users accounts. The best thing to do before exporting your database is to create a master admin account that will give you access to the current database on any install.

I hope this helps. Please reach back out if you need additional assistance.

Hi Selina,

Thank you for reaching out and thank you for using BoldGrid Post and Page Builder with the Primas WordPress theme. I’m sorry you’re having issues customizing your footer.

It looks like some JS files in your themes includes folders are not loading properly from DOM. Are you getting the error message when you navigate to Appearance<<Footer Center section of the customizer? Or are you controlling your footer elements with a third party plugin?

You might want to try deactivating your plugins one by one to see if some of the JS in your plugins are clashing with other scripts.

I hope this helps.