Forum Replies Created
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- November 24, 2021 at 9:49 am in reply to: How Do I Add a Link to a Gallery Image with Post and Page Builder? #45294Brandon CKeymaster
You’re welcome William!
Yes it struck me as odd as well that this feature was no longer available. I think it may have been removed for some testing or development purpose somewhere along the way. We should have that functionality re-added in an upcoming plugin update or patch release.
Thanks for your understanding!
November 24, 2021 at 9:35 am in reply to: How Do I Enable the BoldGrid Post and Page Builder? #45290Brandon CKeymasterHi Ronald,
Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
I think you may have somehow changed your preferred editor to either the modern or classic WordPress editor. If that the case all you need to do is click on the three little dots located beside the blue “Publish” button and “Gear” icon in the top right corner of your editor to bring up the page options toolbar.
You should see Post and Page Builder there under Plugins. Just click that tab and it should re-enable the Post and Page Builder editor.
I hope this helps! Please reach back out to us if you have more questions.
November 23, 2021 at 3:34 pm in reply to: How Do I Make the Text Mobile Responsive in My Crio WordPress Theme? #45270Brandon CKeymasterI’m happy to hear that issue was resolved. I see that the footer section on your homepage is actually just a 3 column section block. To save a section hover over it and click the black hamburger menu tab that appears at the bottom of the section to bring up its options and choose Save Block. Name the block and save it to your block library and this will allow you to incorporate it into other pages on your website. All you’d need to do is click the Add Block button at the top of the page builder and select “Block Library” as the template type to select the newly saved block.
Another option is to rebuild your footer widget area and add a universal 3 column layout using the footer widget options in the customizer from the Design<<Footer<<Footer layout section.
The easiest way to change the color of the social icons in your footer is to pull up the WordPress Customizer (Dashboard<Customize), scroll down to your social icons, click the pencil icon to edit your social menu, choose Customize Footer Social Icons<<Menu Items<<Link Color and here you can change the colors of your social icons.
I hope this helps! Be sure to reach back out to us if you need further assistance.
November 23, 2021 at 12:33 pm in reply to: How Do I Add a Link to a Gallery Image with Post and Page Builder? #45259Brandon CKeymasterHi William,
The current gallery block does not have the option to add a custom URL unfortunately. Our developers have been notified about this and hopefully they can get it back incorporated in an upcoming update.
A workaround is to use a 3 -5 column layout as your base then add an image block to each column. With the Image block you’ll be able to click your image to bring up additional options. Click the Pencil icon and choose custom URL from the Link to dropdown.
Below is an example of a 3 column gallery layout I found using our block template library by selecting Add Block and changing the Type to Gallery. You may be able to use this block as a base for your own gallery design:
<div class="color4-background-color color-4-text-contrast bg-background-color tmpl-gallery-4 boldgrid-section dynamic-gridblock"> <div class="container"> <div class="row" style="padding-top: 100px; padding-bottom: 60px;"> <div class="col-md-12 col-sm-12 col-xs-12"> <h2 class="h1 color1-color" style="text-align: center;">Gallery Image Example</h2> <div class="row bg-editor-hr-wrap"> <div class="col-md-12 col-xs-12 col-sm-12"> <hr class="color1-color bg-hr" style="border: 1px solid; margin-right: auto; margin-left: auto;" width="25%"> </div> </div> </div> </div> <div class="row" style="padding-top: 20px; padding-bottom: 30px;"> <div class="col-md-4 col-sm-4 col-xs-6"> <p class=""><img class="bg-img bg-img-square wp-image-193" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops11c8a576b4597b9c6b7925849390f95c.jpg" width="400" height="250"></p> </div> <div class="col-md-4 col-sm-4 col-xs-6"> <p class=""><img class="bg-img bg-img-square wp-image-191" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops3a64a4b87ebacf99c5fe080221d15d71.jpg" width="400" height="250"></p> </div> <div class="col-md-4 col-sm-4 col-xs-6">< <p class=""><img class="bg-img bg-img-square wp-image-192" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops9f38aa27031ff1f870295b0fb6714e0b.jpg" width="400" height="250"></p> </div> </div> <div class="row" style="padding-top: 30px; padding-bottom: 20px;"> <div class="col-md-4 col-sm-4 col-xs-6"> <p class=""><img class="bg-img bg-img-square wp-image-195" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops2ad602af392e754068d42b67bc4c44ce.jpg" width="400" height="250"></p> </div> <div class="col-md-4 col-sm-4 col-xs-6"> <p class=""><img class="bg-img bg-img-square wp-image-196" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops10c059e2fae8e3d2dd8fbaebc28ae558.jpg" width="400" height="250"></p> </div> <div class="col-md-4 col-sm-4 col-xs-6">< <p class=""><img class="bg-img bg-img-square wp-image-194" src="https://demo2.cloudwp.dev/trial-c1e5fca7/wp-content/uploads/2021/11/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw400h250fitcrops7509d7f3453374b4ce4aea588dea2fd3.jpg" width="400" height="250"></p> </div> </div> </div> </div>
Simply switch to the Text editor tab from the top left corner of your page builder, copy/paste the code above and switch back to the Visual editor to edit the block visually.
I hope this helps! Please reach back out if you have any other questions or concerns.
November 23, 2021 at 11:55 am in reply to: How Do I Make the Text Mobile Responsive in My Crio WordPress Theme? #45258Brandon CKeymasterHi Cecilia,
Thanks for your question, Crio Pro WordPress theme should be configured for responsive mobile design right out of the box. BoldGrid designs are built with a CSS framework called Bootstrap, which is a “mobile-first” framework. This means the framework itself was made specifically to prioritize mobile responsiveness.
I tested your site on a few different mobile browsers and I didn’t see any overages in text or anything that struck me as out of place, which makes me think you may have already resolved this issue, but if not could you direct us to a URL on your website where the issue is surely present on your end? Then we could take a look and give you our best suggestion on what needs to be done.
I hope this helps. Please reach back out to us if you need more assistance.
November 23, 2021 at 10:28 am in reply to: There are Multiple Menu Options in My Crio Theme Customizer #45251Brandon CKeymasterHi Cecilia,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
From what you’re are explaining it definitely doesn’t sound normal to have so many duplicate menu’s in your theme cusmtomizer. Would you mind sending us a screenshot of the menu section you’re working with through https://imgbb.com/. Then we can analyze the issue and help you come up with a safe solution to remove the duplicates that won’t effect your site.
We look forward to hearing from you!
November 23, 2021 at 9:53 am in reply to: How Do I Make the Image Gallery Display Properly in My Crio WordPress Theme? #45245Brandon CKeymasterHi Randy,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
Sorry you’re having trouble creating image galleries with BoldGrid, but let’s see if we can help you out.
I inspected the gallery area on your homepage and the first thing I noticed is that your current image gallery is being pulled from some WC widget or plugin and not our native BoldGrid gallery block. To fix this you can just delete the current gallery and Add Media<<Create gallery to add your images:
Once you have your images selected click Create a new gallery and that will take you to the Edit Gallery screen. In the right hand sidebar you’ll see your Gallery Settings where you can adjust the number of columns you’d like the gallery to display:
Click insert Gallery to embed the gallery on to the page.
To change the background color of the Gallery section hover over the gallery and click the black “section” toggle that appears toward the bottom of the section and choose “Change Background. You can use the options in this section to change the background color or add a background image to your gallery section.
I hope this helps! Please reach back out if you have any other questions.
November 22, 2021 at 10:40 am in reply to: Will Importing a Database change the Credentials on my WordPress Site? #45209Brandon CKeymasterHi Stephen,
Thanks for your question on Total Upkeep Backup & Migration plugin for WordPress.
Importing a new database will not change your domain name but it could change your login details and users accounts. The best thing to do before exporting your database is to create a master admin account that will give you access to the current database on any install.
I hope this helps. Please reach back out if you need additional assistance.
Brandon CKeymasterHi Alex,
Thank you for reaching out and thanks for your interest in Crio Pro WordPress theme!
With Crio Premium you will not necessarily have to start from scratch. Crio will replace your current WordPress theme elements and design, but your actual post/page content, plugins, core settings will remain. It’s always recommended to create a backup version of your site as is before updating to any WordPress theme just to be sure you can revert back at anytime in case you run into issues.
As far as the installations, we don’t host the actual live domain, you will be provided with 15 cloud instances with dev URLs that can be used for all types of staging and development purposes. You can absolutely build full sites and migrate them to as many domains as you’d like using our Total Upkeep backup & migration plugin.
I hope this helps. Please let us know if you have any other questions or concerns.
November 22, 2021 at 9:55 am in reply to: I’m Having Issues Customizing the Footer in my BoldGrid Theme #45204Brandon CKeymasterHi Selina,
Thank you for reaching out and thank you for using BoldGrid Post and Page Builder with the Primas WordPress theme. I’m sorry you’re having issues customizing your footer.
It looks like some JS files in your themes includes folders are not loading properly from DOM. Are you getting the error message when you navigate to Appearance<<Footer Center section of the customizer? Or are you controlling your footer elements with a third party plugin?
You might want to try deactivating your plugins one by one to see if some of the JS in your plugins are clashing with other scripts.
I hope this helps.
November 22, 2021 at 8:37 am in reply to: How Do I Switch to the Visual Editor in BoldGrid Post and Page Builder? #45197Brandon CKeymasterHi Cristian,
Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!
If you have the Post and Page Builder plugin installed and active you probably just need to go into the page you’d like to edit and check to see if “Text Editor” option is selected.
If the Text editor option is selected just switch over to the Visual editor tab and it should allow you to view and edit visual blocks.
I hope this helps! Please reach back out if you have any other questions.
Brandon CKeymasterAwesome Earl, yes often times we can narrow it down to a plugin conflict when it comes to media not displaying. I’m happy to hear you were able to get this resolved quickly!
Don’t hesitate to reach back out if you ever need us for anything.
Brandon CKeymasterHi Earl,
Thanks for reaching out and thank you for using BoldGrid Wedge theme for WordPress! Sorry to hear you’re having issues getting your site logo to display.
From what you explained it sounds like it could be related to caching. Once you change your logo in the Customizer and publish try clearing any cache associated with your website, including browser cache, server side cache, and any cache being generated by your W3 Total Cache plugin or any other caching plugins you may be running.
If the problem persist after purging cache, temporarily deactivate W3 Total Cache and any other plugins that deal with image optimization or minification. If you get the site logo on the live page after deactivating these types of plugins we can narrow the issue down to a plugin conflict or configuration issue.
I hope this helps. Please reach back out with your questions or concerns.
November 17, 2021 at 11:27 am in reply to: How Do I Edit the Header in My Crio WordPress Theme? #45070Brandon CKeymasterHi Martin,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
You can access your site header layout options from your WordPress dashboard by clicking Appearance<<Customize, and from the Customizer Menu navigate to Design<<Header<<Site Header Layout.
Your Crio theme gives you 9 pre designed header layouts to choose from and you’ll have the ability to add your site logo and tagline. You can follow this guide on customizing the header design in WordPress with Crio to familiarize yourself with site header layouts and options.
I hope this helps! Please let us know if you need further assistance.
November 16, 2021 at 9:02 am in reply to: BoldGrid Post & Page Builder Plugin is Clashing with Bootstrap in My Website #45040Brandon CKeymasterHi Shahed,
Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
You may be able to use a plugin like Code Snippets or your functions.php file to de-queue the offending stylesheets. You can use the wp_dequeue_style function that’s hooked into the wp_enqueue_scripts hook.
Here’s an example on how to dequeue a style that you might find helpful, make sure you’re using a priority higher than 10 when you add your action.
I hope this helps. Please reach back out if you have any other questions.
November 16, 2021 at 8:02 am in reply to: I Need Help Editing My WordPress Website with BoldGrid Post and Page Builder #45035Brandon CKeymasterHi Dianna,
Thank you for reaching out. While we do not offer phone support you are in the right place to get help with editing your WordPress theme and page builder. I see you are using the Grid-One WordPress theme along with BoldGrid Post and Page Builder for WordPress.
Just post your questions in this thread and we will answer them to the best of our ability. We look forward to hearing from you.
November 12, 2021 at 11:41 am in reply to: How Can I Make the Hamburger Menu Appear On Desktop Screen in My Swifty WordPress Theme? #44965Brandon CKeymasterSure anytime! We’re always here to help.
November 12, 2021 at 11:23 am in reply to: How Can I Make the Hamburger Menu Appear On Desktop Screen in My Swifty WordPress Theme? #44959Brandon CKeymasterYou’re most certainly welcome, I can definitely understand why you would want to stick with your Swifty theme. I’m happy you have it configured in a way that works for you.
One suggestion for migrating your site to the live host is to use our Total Upkeep backup and restore plugin. With Total Upkeep you’ll have the ability to download your plugin to a link in the cloud and then easily upload and restore it to your live destination. All you need to do is download the plugin on both sites and follow these instructions for migrating a website with Total Upkeep.
November 12, 2021 at 6:31 am in reply to: My Websites Files Have Been Deleted and I Need to Recover Them. #44950Brandon CKeymasterHi Jessica,
Thanks for reaching out, I’m sorry to hear that your websites files were deleted by your web host. We do not actually host website files on our end. Our products like Crio Pro WordPress theme and BoldGrid Post and Page Builder are WordPress products and not actual websites themselves.
If you do not have a backup of your website stored in the cloud or on your local machine I’m afraid your files may be lost. Try contacting InMotion and asking if they possibly kept a fail-safe backup, fail-safes are created for the cases of an emergency such as this.
I hope this helps.
November 11, 2021 at 1:47 pm in reply to: How Do I Transfer My Domain From My Current Web Host To Squarespace? #44931Brandon CKeymasterHi Claudia,
Thank you for your question. Our products such as, BoldGrid Post and Page Builder for WordPres, are WordPress products and we do not actually handle the web hosting side of your website.
Your web host is InMotion Hosting and the best thing to do is contact their technical support team and ask for instructions or transferring your domain away from InMotion Hosting.
I hope this helps. Please reach back out if you have any other questions.
November 11, 2021 at 9:24 am in reply to: How Can I Add and Replace Images with BoldGrid Post & Page Builder? #44910Brandon CKeymasterHi Jesse,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
You can add and replace images using the BoldGrid Post and Page Builder. Just navigate to Pages from your dashboard and hover over the page you need to update and click Edit. Once you have the page open in the editor click on the image you want to edit and you’ll see an options menu pop up above the image. Click on the change image icon.
This will bring you to a new page that will allow you to update your image. Once you have your new image selected be sure to click Replace. Then Publish the page to save your changes.
I hope this helps! Please reach back out if you have any other questions.
November 11, 2021 at 9:10 am in reply to: How Can I Change Font Size for Mobile Devices With Custom CSS? #44906Brandon CKeymasterAwesome Dave, I’m happy to hear you were able to get everything sorted out. Don’t hesitate to reach back out if you ever need help!
November 10, 2021 at 1:45 pm in reply to: How Can I Change Font Size for Mobile Devices With Custom CSS? #44882Brandon CKeymasterHmmm that sounds like it could be related to caching. Try clearing any cache (including browser cache) related to your website then try refreshing to see if the changes take effect.
November 10, 2021 at 1:39 pm in reply to: How Do I Change the Color of the Active Link in the Main Menu of My Crio WordPress Theme? #44880Brandon CKeymasterThat’s awesome! I’m happy you were able to get this resolved!
Brandon CKeymasterYes, so Total Upkeep is a plugin that is associated with your website, so it’s only configured to backup/restore one database at a time, the database that is specific to your website. You may have 2 databases showing in the phpMyAdmin section of your Web Hosting account, one for your main domain and one for your subdomain but in order to download backups for both using Total Upkeep you would need to install the Total Upkeep plugin on your sub domain and back it up as a separate instance. Your web host more than likely allows cPanel backups for multiple databases server side.
As for your database size 180mb was the compressed amount. The total size of the database was closer to 700mb which is very large. Your web host should be able to allocate the resources that would allow your server to read a file this size.
I hope I’ve answered all your questions. We’re always here to help if you need any additional assistance.
November 10, 2021 at 9:29 am in reply to: How Do I Change the Color of the Active Link in the Main Menu of My Crio WordPress Theme? #44868Brandon CKeymasterAnytime Charles! We are always happy to help.
November 10, 2021 at 9:27 am in reply to: How Can I Make the Hamburger Menu Appear On Desktop Screen in My Swifty WordPress Theme? #44866Brandon CKeymasterMy apologies I did not realize you were using Swifty, which is one of our legacy themes. That code may not work the same for Swifty. You could probably use a plugin like Responsive Menu to display the hamburger option on larger screens.
With our latest theme Crio you would have the ability to add that code and get the desired effect you want. The great thing about Crio is it’s fully compatible with the BoldGrid Post and Page Builder so it will integrate with your content seamlessly.
If you decide to install and activate Crio, you can apply that bit of CSS from your dashboard by navigating to Appearance<<Customize<<CSS/JS Editor and add that bit to the CSS section there.
November 10, 2021 at 8:52 am in reply to: How Do I Change the Color of the Active Link in the Main Menu of My Crio WordPress Theme? #44862Brandon CKeymasterHi Charles, Yes you are in the free support queue at the moment. DreamHost provides you with a free BoldGrid Premium Bundle Connect key, which is $60/year to purchase directly from us. You can contact them for information on how to obtain the Connect Key. It should be located somewhere inside of your hosting account.
November 10, 2021 at 8:47 am in reply to: How Can I Change Font Size for Mobile Devices With Custom CSS? #44858Brandon CKeymasterHi Dave,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
To change the site title with custom CSS you could use something like:
@media only screen and (max-width: 767px) { .site-header a { font-size: 20px !important; } }
For the other headings try adding an
!important
tag to your font-size element so the browsers knows to specify that bit of CSS:@media only screen and (max-width: 767px) { h1, h2, h3 { font-size: 20px !important; } }
We also have a useful guide for working with heading font sizes that you can use to learn more about changing font sizes in the customizer.
I hope this helps! Please reach back out to us if your have any other questions.
November 9, 2021 at 3:29 pm in reply to: How Can I Make the Hamburger Menu Appear On Desktop Screen in My Swifty WordPress Theme? #44833Brandon CKeymasterHi R,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
We had a similar request in the past and we were able to help them create that functionality by using some Custom CSS in Crio. There’s a good chance that the code will have a similar effect on your site. Here is the CSS that turned their menu into a Hamburger on desktop:
@media only screen and (min-width: 768px) { .standard-menu-enabled input:not(:checked):not(.hidden)~.sm-clean { display: none; } .standard-menu-enabled label[id$=-menu-btn] { position: relative; top: unset; } #main-wrap { display: flex; } }
Just navigate to Appearance<<Customize<<CSS/JS Editor and add the bit of code above in the CSS section.
Hopefully that CSS gives you the design you are looking for and please let us know if there is anything else that we can do to help!
November 9, 2021 at 3:04 pm in reply to: How Do I Change the Color of the Active Link in the Main Menu of My Crio WordPress Theme? #44829Brandon CKeymasterThank you for that information. We can rule out the concern of the sub domain because there is only one database prefix in the log.
More than likely the issue is being caused by some server resource is getting hit while total Upkeep tries to read the database backup file. Your database size (4,938 posts at 170MB) is quite large. For comparison Boldgrid.com/support has 28,118 posts and is only 9.5MB.
I noticed in your log that,
wpaz_page_visit_history
has &rt;64,000 records. One thing you could try is excluding that table from a backup and see if that allows it to complete. There’s also nextend2_image_storage, which could possibly be very large if it’s actually storing image files as database globs instead of using the media library.For your download concern –
download process before it bombed out – stating "Failed – server problem"
, sounds like it is also a server resource issue, possibly Apache’sLimitRequestBody
or Nginx’s client_max_body_size
.Reach out to your Web Host and ask them if your resources are adequate to read and run a database of this size.
I hope this helps! Please reach back out if you have any other questions.
November 9, 2021 at 1:01 pm in reply to: How Do I Change the Color of the Active Link in the Main Menu of My Crio WordPress Theme? #44815Brandon CKeymasterYou’re welcome Charles, I definitely want to help you see this through, your issue is not a common one. I’m thinking it may be tied in someway to your staging environment.
Since you’re a DreamHost customer you automatically qualify for our Premium Support services. Just submit your request in our premium forum and it will allow us to access your website and work with you more directly.
November 9, 2021 at 11:21 am in reply to: How Do I Change the Color of the Active Link in the Main Menu of My Crio WordPress Theme? #44810Brandon CKeymasterThanks for the detailed information Charles. I’m not sure why you aren’t seeing the menu design options. It may have something to do with your staging environment. Try pulling up the Main Menu by opening the Customizer and selecting the Pencil Icon located right next to the live menu on the page.
Hopefully this will override whatever is hiding the main menu and allow you to edit in the customizer.
One other thing you could try is navigating to Customize < Menus (NOT Design<Menus), and click on View All Locations, to make sure you menus are intact and selected.
I hope this helps!
- This reply was modified 3 years, 1 month ago by Brandon C.
Brandon CKeymasterThank you for that detailed information. So your backup file is really large and that’s why it’s timing out under your Backup Browser tab.
/home/satouikg/boldgrid_backup/satouikg_wp567.20211108-122413.sql / 178529560 (170.26 MB)
I also noticed that you’re using Zip Archive as your compressor. Try changing the compressor type to “System Zip” and then run your backup again to see if you get different results.
Brandon CKeymasterHi Tonya,
Thanks for your question and thank you for using Crio Pro WordPress theme!
Normally switching on the sticky menu will keep the same attributes. If you have your sticky menu enabled try navigating to Appearance<<Customize<<Design<<Header and you’ll see options like “Site-Title” and “Tagline” that you can use to edit font color. You can also change the color of the background itself from the Backgrounds tab.
If you need to change the color of your menu items you can navigate to Appearance<<Color Palette and find the white Active Palette option that controls your menu link color and change it to black
#000000
.Also be sure to clear any cache related to your website (including browser cache), to make sure the site isn’t loading any older (cached) versions of your webpage.
I hope this helps! If you need anything else don’t hesitate to reach back out to us.
November 9, 2021 at 7:37 am in reply to: The Content I’m Creating In My Page Editor Is Not Publishing To The Live Site #44793Brandon CKeymasterHi Cindy,
Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
Caching is one of the most common reasons for this type of error. Normally changes made in your page editor will take effect immediately, so that leads me to think the site is still loading an older version of the webpage. Be sure to clear any cache (including browser cache), associated with your website after you publish your edits. Aside from browser related cache, you may have a caching plugin setup on your WordPress site and/or server side caching through your web host. You want to make sure all cache is purged.
If the problem persist after clearing your cache. Make sure your theme, plugins, and WordPress version are all up to date and then try deactivating each plugin one by one to determine if there is a conflict preventing your page from updating properly. Sometimes plugins that are out of date or no longer supported will cause problems with functionality with your theme and other plugins.
I hope this helps. Please reach back out if you need further assistance.
November 9, 2021 at 7:18 am in reply to: Edits to My Crio Page Header Are Not Showing On My Live Site. #44790Brandon CKeymasterHi Peter,
Thanks for reaching out and thanks for using Crio Pro WordPress theme! I’m sorry to hear your page headers are giving you trouble but lets see if we can help.
If you’ve already purged all cache and that didn’t resolve the issue the next thing we need to do is make sure there are no plugin conflicts causing the live page header to not display properly. Make sure WordPress, Your Crio theme, and all plugins are up to date. If not go ahead and update them, clear your cache and then try publishing your edits again.
If you have everything up to date and the error persist deactivate your plugins one by one in order to pinpoint which plugin is causing the conflict. I see the page is being cached by WP Super Cache and I’m thinking that plugin may be the culprit so I’d start by deactivating that one. You can reactivate your plugins once your identify the one causing the conflict.
I hope this helps. Please reach back out to us if you have any other questions.
November 8, 2021 at 3:22 pm in reply to: I Am Unable to transfer file from My Cloud WordPress Install to Live Site. #44757Brandon CKeymasterAwesome Sharon, I’m so happy to hear your issue has worked itself out! Definitely reach back out if you have any other questions or concerns.
Brandon CKeymasterJust looking at your log it seems your backup completed properly. I do see the
Dump of database complete! $status = 1
message which indicates the database dump was indeed successful.At what point do you get the “An unexpected error occurred” message? If you are backing up the entire database you just need to make sure the “Backup all tables (full backup)” under Database is selected and you shouldn’t have to make any extra steps, just click “Backup Site Now” and let the backup run its course.
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