Brandon C

Awesome Earl, yes often times we can narrow it down to a plugin conflict when it comes to media not displaying. I’m happy to hear you were able to get this resolved quickly!

Don’t hesitate to reach back out if you ever need us for anything.

Hi Martin,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

You can access your site header layout options from your WordPress dashboard by clicking Appearance<<Customize, and from the Customizer Menu navigate to Design<<Header<<Site Header Layout.

Your Crio theme gives you 9 pre designed header layouts to choose from and you’ll have the ability to add your site logo and tagline. You can follow this guide on customizing the header design in WordPress with Crio to familiarize yourself with site header layouts and options.

I hope this helps! Please let us know if you need further assistance.

Hi Dianna,

Thank you for reaching out. While we do not offer phone support you are in the right place to get help with editing your WordPress theme and page builder. I see you are using the Grid-One WordPress theme along with BoldGrid Post and Page Builder for WordPress.

Just post your questions in this thread and we will answer them to the best of our ability. We look forward to hearing from you.

You’re most certainly welcome, I can definitely understand why you would want to stick with your Swifty theme. I’m happy you have it configured in a way that works for you.

One suggestion for migrating your site to the live host is to use our Total Upkeep backup and restore plugin. With Total Upkeep you’ll have the ability to download your plugin to a link in the cloud and then easily upload and restore it to your live destination. All you need to do is download the plugin on both sites and follow these instructions for migrating a website with Total Upkeep.

Hi Claudia,

Thank you for your question. Our products such as, BoldGrid Post and Page Builder for WordPres, are WordPress products and we do not actually handle the web hosting side of your website.

Your web host is InMotion Hosting and the best thing to do is contact their technical support team and ask for instructions or transferring your domain away from InMotion Hosting.

I hope this helps. Please reach back out if you have any other questions.

Awesome Dave, I’m happy to hear you were able to get everything sorted out. Don’t hesitate to reach back out if you ever need help!

That’s awesome! I’m happy you were able to get this resolved!

Anytime Charles! We are always happy to help.

Hi Charles, Yes you are in the free support queue at the moment. DreamHost provides you with a free BoldGrid Premium Bundle Connect key, which is $60/year to purchase directly from us. You can contact them for information on how to obtain the Connect Key. It should be located somewhere inside of your hosting account.

Hi R,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

We had a similar request in the past and we were able to help them create that functionality by using some Custom CSS in Crio. There’s a good chance that the code will have a similar effect on your site. Here is the CSS that turned their menu into a Hamburger on desktop:

@media only screen and (min-width: 768px) {
.standard-menu-enabled input:not(:checked):not(.hidden)~.sm-clean {
display: none;
}
.standard-menu-enabled label[id$=-menu-btn] {
position: relative;
top: unset;
}
#main-wrap {
display: flex;
}
}

Just navigate to Appearance<&ltCustomize<<CSS/JS Editor and add the bit of code above in the CSS section.

Hopefully that CSS gives you the design you are looking for and please let us know if there is anything else that we can do to help!

Thank you for that information. We can rule out the concern of the sub domain because there is only one database prefix in the log.

More than likely the issue is being caused by some server resource is getting hit while total Upkeep tries to read the database backup file. Your database size (4,938 posts at 170MB) is quite large. For comparison Boldgrid.com/support has 28,118 posts and is only 9.5MB.

I noticed in your log that, wpaz_page_visit_history has &rt;64,000 records. One thing you could try is excluding that table from a backup and see if that allows it to complete. There’s also nextend2_image_storage, which could possibly be very large if it’s actually storing image files as database globs instead of using the media library.

For your download concern – download process before it bombed out – stating "Failed – server problem", sounds like it is also a server resource issue, possibly Apache’s LimitRequestBody or Nginx’s client_max_body_size.

Reach out to your Web Host and ask them if your resources are adequate to read and run a database of this size.

I hope this helps! Please reach back out if you have any other questions.

Thanks for the detailed information Charles. I’m not sure why you aren’t seeing the menu design options. It may have something to do with your staging environment. Try pulling up the Main Menu by opening the Customizer and selecting the Pencil Icon located right next to the live menu on the page.

Hopefully this will override whatever is hiding the main menu and allow you to edit in the customizer.

One other thing you could try is navigating to Customize < Menus (NOT Design<Menus), and click on View All Locations, to make sure you menus are intact and selected.

I hope this helps!

• This reply was modified 3 years ago by Brandon C.

Hi Tonya,

Thanks for your question and thank you for using Crio Pro WordPress theme!

Normally switching on the sticky menu will keep the same attributes. If you have your sticky menu enabled try navigating to Appearance<<Customize<<Design<<Header and you’ll see options like “Site-Title” and “Tagline” that you can use to edit font color. You can also change the color of the background itself from the Backgrounds tab.

If you need to change the color of your menu items you can navigate to Appearance<<Color Palette and find the white Active Palette option that controls your menu link color and change it to black #000000.

Also be sure to clear any cache related to your website (including browser cache), to make sure the site isn’t loading any older (cached) versions of your webpage.

I hope this helps! If you need anything else don’t hesitate to reach back out to us.

Hi Peter,

Thanks for reaching out and thanks for using Crio Pro WordPress theme! I’m sorry to hear your page headers are giving you trouble but lets see if we can help.

If you’ve already purged all cache and that didn’t resolve the issue the next thing we need to do is make sure there are no plugin conflicts causing the live page header to not display properly. Make sure WordPress, Your Crio theme, and all plugins are up to date. If not go ahead and update them, clear your cache and then try publishing your edits again.

If you have everything up to date and the error persist deactivate your plugins one by one in order to pinpoint which plugin is causing the conflict. I see the page is being cached by WP Super Cache and I’m thinking that plugin may be the culprit so I’d start by deactivating that one. You can reactivate your plugins once your identify the one causing the conflict.

I hope this helps. Please reach back out to us if you have any other questions.

Just looking at your log it seems your backup completed properly. I do see the Dump of database complete! $status = 1 message which indicates the database dump was indeed successful.

At what point do you get the “An unexpected error occurred” message? If you are backing up the entire database you just need to make sure the “Backup all tables (full backup)” under Database is selected and you shouldn’t have to make any extra steps, just click “Backup Site Now” and let the backup run its course.

Hi Jacqueline,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

Sorry to hear you’re having trouble locating your BoldGrid connect key. Your connect key is located in your BoldGrid Central dashboard.

To access BoldGrid Central using an email address, enter the address and choose “continue with email“. If you have forgotten your password you should see a “lost your password” link on the page here that will send an email to reset the password to the address provided during your setup of BoldGrid.

Once you’re logged in you can follow these steps to locate your connect key.

I hope this helps. Let us know if you need any further assistance.

Hi Charles thanks for reaching out and thanks for using Crio Pro WordPress theme!

Sorry to hear you’re having trouble changing the active link style in your main menu.

You can access the menu design options by opening the Customizer and navigating to Design<<Menus<<Menu Location<<Menu Items<<Active Link Style. Here you’ll see options to change the link color, background color, and border color for your active link.

I hope this helps. Please reach back out if you have any other questions.

Hi Donna,

We reviewed the links you sent for us to review and they both seem to be producing some sort of error. Can you check to make sure the URLs you posted are correct? If they are correct then you may have some DNS issues to troubleshoot before we can proceed, but we can help you with that as well.

Please review your URLs and reach back out to us at your earliest convenience.

Hi Jason,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

It looks like there is some sort of conflict coming from your “TF Numbers” plugin. Be sure the plugin is up to date. If you right click on your web page select inspect and then console it may give us some information on the issue. If you see any errors there feel free to screenshot them and send them over to us to take a look.

We look forward to hearing from you.

Hey Joe,

Thanks for your question and thanks for using BoldGrid Post and Page Builder for WordPress!

One thing you can do to remove the “Posted on” link is to hide it with CSS. Just navigate to Appearance<&lt&Customize<&lt&Advanced<&lt&Custom JS & CSS and add this bit of CSS:

.posted-on.date {
display: none !important;
}

If you want to remove all Entry Meta you can use:

.entry-meta {
display: none;
}

I hope this helps! Please reach back out to us if you have any other questions or concerns.