Brandon C

Hi Jacqueline,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

Sorry to hear you’re having trouble locating your BoldGrid connect key. Your connect key is located in your BoldGrid Central dashboard.

To access BoldGrid Central using an email address, enter the address and choose “continue with email“. If you have forgotten your password you should see a “lost your password” link on the page here that will send an email to reset the password to the address provided during your setup of BoldGrid.

Once you’re logged in you can follow these steps to locate your connect key.

I hope this helps. Let us know if you need any further assistance.

Hi Charles thanks for reaching out and thanks for using Crio Pro WordPress theme!

Sorry to hear you’re having trouble changing the active link style in your main menu.

You can access the menu design options by opening the Customizer and navigating to Design<<Menus<<Menu Location<<Menu Items<<Active Link Style. Here you’ll see options to change the link color, background color, and border color for your active link.

I hope this helps. Please reach back out if you have any other questions.

Hi Donna,

We reviewed the links you sent for us to review and they both seem to be producing some sort of error. Can you check to make sure the URLs you posted are correct? If they are correct then you may have some DNS issues to troubleshoot before we can proceed, but we can help you with that as well.

Please review your URLs and reach back out to us at your earliest convenience.

Hi Jason,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

It looks like there is some sort of conflict coming from your “TF Numbers” plugin. Be sure the plugin is up to date. If you right click on your web page select inspect and then console it may give us some information on the issue. If you see any errors there feel free to screenshot them and send them over to us to take a look.

We look forward to hearing from you.

Hey Joe,

Thanks for your question and thanks for using BoldGrid Post and Page Builder for WordPress!

One thing you can do to remove the “Posted on” link is to hide it with CSS. Just navigate to Appearance<&lt&Customize<&lt&Advanced<&lt&Custom JS & CSS and add this bit of CSS:

.posted-on.date {
display: none !important;
}

If you want to remove all Entry Meta you can use:

.entry-meta {
display: none;
}

I hope this helps! Please reach back out to us if you have any other questions or concerns.

Hi Josh,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

It looks like the site is having trouble loading some custom scripts. You do tend to see this type of error when activating/deactivating plugins and/or adding custom scripts directly to page templates.

Have you tried purging all cache associated with the website? There could be scripts that were created by plugins you recently deactivated that are still trying to load.

Since you’re a DreamHost client who is one of our premium partners you can also utilize our Premium Support System so we can take a closer look for you as well.

You’re most certainly welcome Yahkirah! We’re always here to help with your questions and concerns.

Hi Yahkirah,

Thank you for your question about the Total Upkeep backup plugin for WordPress!

You can view your subscriptions from your BoldGrid Central account. Just login to your account and navigate to Subscriptions.

I hope this helps! Please reach back out to us if you need any additional assistance.

• This reply was modified 3 years, 1 month ago by Brandon C.

Thanks for sending your backup archive log Taun, the main takeaway here is:

This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal.

This error typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

To summarize the article, here are the most common ways to fix this:

1. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
2. In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.
3. Follow these instructions to increase your Max Execution Time and Memory Limit

Hi Sharon,

Thank you for that detailed information. Based on your log the update does appear to be completing and your site is only 109mb so I don’t see any real reason why it should be timing out.

Go ahead and navigate to Navigate to Total Upkeep → Backup Archives then select View Details and try re-downloading the file to your local machine.

If you still get the error when you attempt to re-download the backup go to tools -> Site Health -> Info -> Server and copy down those values into the forum so we can take a look at that information.

We’re looking forward to hearing from you!

I tried adding the hover affect using CSS to a replica of your theme on my end and it looks like I’m running into the same issues as you. It may actually require diving into your fuctions.php file and adding some functionality there if you’re familiar with PHP.

Hi Diana,

Thank you for reaching out and thank you for using Crio Pro WordPress theme! I’m sorry to hear you’re having so much trouble changing the opacity of your post backgrounds.

One thing you could try is changing the opacity of the element in the “Color Palettes” section of the Customizer. From your dashboard navigate to Appearance<<Customize<<Color Palette and locate that particular color in your active palette. Click on the color and check to make sure the opacity is at 100.

I hope this helps. Please reach back out if your need any further assistance.

Hi Ann, you’re so welcome! We’re happy to hear you were able to come up with a solution. If you have any other questions don’t hesitate to reach back out to us.

Hi Tau,n thank you for that. I didn’t see anything that stood out to me in the log. Let’s try this, from your Dashboard navigate to Total Upkeep<<Tools<<Cron Log to see if there is any additional information for us there. If there is anything in your “Latest Cron Notices” section copy that and paste it into the thread for us to review.

You can also try running the backup again just to see if it’s still producing the same error message.

Hi Tom,

Thanks for your question and thank you for using BoldGrid Post and Page Builder for WordPress!

Are you trying to place a background behind a footer or sidebar widget? If so you may be able to change it in the Appearance<<Customize<<Widgets section or using Custom CSS.

If you want to change background text on one of your pages it may just require changing the background color or media file for a specific section, row or column.

If you could direct us to the widget area or page URL you would like to modify we can take a look and give you our suggestion on what needs to be done.

I hope this helps. Please reach back out with your question or concerns.

• This reply was modified 3 years, 1 month ago by Brandon C.

Hi Roland,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

The quickest way to add the Inspirations plugin is to upload it directly to the plugins section of your WordPress Dashboard.

Just login to your WordPress admin area, navigate to Plugins and click “Add New” to install and activate the plugin.

Hope this helps! Please reach back out if you have any other questions.

Hi Danny, thanks for the clarification. So what you’re seeing above the page title is actually the breadcrumb for the page. It’s shows your end users the pages navigation structure and gives you an added SEO boost.

To remove the breadcrumb navigate to Appearance<<Advanced<<Custom Js & CSS and add this bit of CSS:

.boldgrid-css{ background: white; }

.palette-primary .breadcrumb {
	display:none;
}

Let us know if this works for you Danny!

Hi Eddie,

Thanks for reaching out. I tried pulling up your account and it doesn’t looking like your running the Crio Pro WordPress themePost and Page Builder for WordPress.

Looking further the host of this domain is GoDaddy and it’s running the Avada Theme with Fusion page builder.

We offer a number of plugins that help to enhance the website building and management experience for users including Total Upkeep for making website backups, our Post and Page Builder, and Inspirations which allows users to install website starter content. We also offer Crio our premier WordPress theme that is installed automatically for users during the Inspirations process.

If you would like to get a firsthand demonstration of how our products enhance the WordPress website building experience you can also create a free Cloud WordPress testing installation through our BoldGrid Central platform.

I hope you find this useful!

• This reply was modified 3 years, 1 month ago by Brandon C.

Awesome Terry.  So happy to hear you were able to get this situated!

Hi Christoph,

Thanks for your questions and thank you for using Total Upkeep for WordPress!

This error is related to the file permissions on your server. Normally when you see this it means your System Administrator disabled write permissions on the root of your website, and only allows the user to write to the wp-content directory rather than the core WordPress files.

It might help for us to view your restoration log. Navigate to Total Upkeep > Tools > Logs and locate the log file called restore-XXXXXXX.log with a timestamp that corresponds to the failed restoration, and copy and paste any errors in that log here so we can dig deeper for you.

We look forward to hearing from you!