Brandon C

Hi Oddie,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Sorry you’re having trouble with your mobile header layout. I think what you should do in this case is create a custom page header using Crio’s Page Header builder then use a plugin like ShiftNav Responsive Mobile Menu to style your header and set the structure.

You can use this video to help you get familiar with creating custom page headers for mobile devices in Crio:

[embed]https://youtu.be/2wBzC9BVZos[/embed]

I hope this helps. Please reach back out to us if you have any other questions or concerns.

You’re welcome Yahkirah!

No problem Yahkirah. It shouldn’t give you any issues as long as you own both websites.

Hi Yahkirah,

Thanks for reaching out and thanks for using the Total Upkeep backup plugin for WordPress.

You can use your BoldGrid Connect Key on unlimited sites within the same business. For example, you may use it on a Development, Staging, and Production site. Keep in mind that your Key can be used to purchase BoldGrid Connect Search images, so you should not share your key with sites that you are delivering to a client or another business.

I hope this helps!

Hmmm… There has to be a global feature controlling the background pattern and color for your post. Lets try this, navigate to Appearance<<Customize<<CSS/JS Editor and use this bit of CSS to change your post background.

.entry-content {
background: #ffffff !important;

}

Hopefully this works for you but if not, you have access to our premium support through your web host (DreamHost). You can submit a Premium Support Ticket, which would give us access to your WordPress site so we can better assist you.

You’re most certainly welcome. Please reach back out to us if you have any other questions or concerns.

Hi Arina,

Thanks for your question, and thanks for using the Crio Super Theme for WordPress.

I think the best way to accomplish this is to use a plugin like Image Hover Effects, you can check out some demos they have here on their website.

Hi Thomas,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress with Haven Theme!

One sure way to ad AdSense to your WordPress site is by using a plugin like Easy Google AdSense. With this plugin you just enter your AdSense Publisher ID in the settings and the site should start corresponding with the AdSense API automatically.

Hope this helps! Please reach back out if you need further assistance.

Hi Ann,

Thanks for your question and thanks for using Crio Pro WordPress theme!

I just reviewed your site and it looks like you’ve already managed to find a solution because I see that the default image has been changed. For future reference this image is applied to the entire section as a background.

So in order to change it you would need to select the overall section itself and click on your image to bring up the element options then click the image icon located towards the top of the page builder and select Section to open the background controls.

Hope this helps. Please let us know if you have any other questions.

Hi Joseph thank you for reaching out and thank your for using Haven Theme for WordPress. I pulled up your site on my iPhone and I did see the large white space below the header. When I inspected the site I noticed that the minimum height of the your header area was set to 850px.

I came up with some CSS that should help align the element better on smaller screens. You can Copy/Paste this bit into the Appearance<<Advanced<<Custom Js and CSS section:

@media only screen and (max-width: 600px) {

.page-template-page_home .site-header {
    min-height: 80px;
        height: 220px;
}

}

One thing to note, you are using Haven which is one of our legacy WordPress themes and we no longer actually maintain the theme. If you would like to switch to our most up to date and feature filled theme I’d suggest downloading Crio Pro WordPress theme!

Crio is much easier to operate and it comes with over 400 customizable options. You have web hosting with InMotion Hosting, one of or premium partners, and that make Crio totally free for you to install and enjoy!

I hope this helps! Please reach back out if you have any other questions.

Hi Peter,

Thanks for reaching out and thanks for using Pavilion WordPress Theme and BoldGrid Post and Page Builder!.

I surely understand your concern, you definitely want to be sure your edits stay intact after an update. One thing you could do is download a plugin like Code Snippets and add your CSS/JS/PHP there. That way when the actual theme itself updates your edits will be safe.

I hope this helps! Please reach back out if you have any other questions.

Hi Roland,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

If you just need to login and modify your site from different machine you can access it using the admin URL and logging in with your credentials. Your admin URL is https://rolliecloth.com/wp-admin/.

If you don’t know your Username/Password combination you can change it by navigating to Users from your Dashboard, click your username, change the password and save.

Lastly if you would like to use our Page and Post builder and other tools on your new domain you can do that by installing WordPress at your web host and uploading our BoldGrid Inspirations plugin to your new site.

The inspirations plugin will help you get up and running with our products like the Page and Post Builder and Crio Pro WordPress theme!

Hope this helps!

After you click “Add Media” select the “Create a Gallery” option to create the gallery itself. Doing so should give you the added gallery options and allow you to select your images and insert the clickable thumbnail gallery.

After inserting the gallery publish the page then preview it to make sure it’s functioning the way you would like.

Thank you Christoph.
 
Yes it appears to be what I suspected, the user permissions set in your public_html file are blocking the restoration.
 
[2021-10-28 12:41:26 UTC] Permission denied. Unable to restore the following file: /home/ch245429/web/cardea.ch/public_html/./
 
You’ll need to log into your cPanel and change your user permissions in order for the restoration to complete. Your Web Host can help with this if you’re unsure of how to do so, I also located a guide that you might find useful.

I hope this helps.

Thanks for the info Terry.  If you don’t see the option to add the videos thumbnail in the page builder you can also add it by going to Media -> Library, clicking on your video, and then click on Edit More Details. 

From there, you’ll see the Featured Image field:

I hope this helps!

Hi Adrian,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

It looks like you did set your pages to full width display but the container is applied to the actual blog template itself. I tried adding a bit of CSS and I think it may get you close to the results you desire. Just navigate to Appearance<<Customize<<CSS/JS editor and add this bit of CSS to expand your container width:

@media (min-width: 1200px) {
.container {
    width: 1600px !important;
}
}

You might also want to adjust the padding of your overall blog entry content as well. For that use:

#main-wrapper.full-width .main {
    padding: 0 0px !important;
}

.blog main article.post .entry-content {
    padding: 0 0 0px !important;
    width: 100%;
    }

I hope this helps! Please reach back out if you need further assistance.

• This reply was modified 3 years ago by Brandon C.

Thanks for reaching out and thank for using Total UpKeep Premium. Sorry to hear you having trouble restoring your backup.

Yes you can restore your database manually using cPanel if you would like. You can navigate to Total Upkeep<<Tools<<Logs and select the .log file for your restoration to view the outcome of the restore.

If the database restore is still running I would wait and let it either time out or run its course so that you can generate the correct error message if there is one.

I hope this helps.  Please reach back out if you have any other questions.

Got it. Sorry Terry, I didn’t quite understand what you needed to do at first. If want to create a gallery of thumbnails and link them to the larger media files you can use the Gallery Block Component in your Visual editor.

Just click the orange “Add Block Component” icon at the top of your page editor and choose the Gallery block in the Media section to place your block and add your images.

You’ll see your Gallery Settings in the right side sidebar of the “Edit Gallery” screen This is where you can set your “Link To” file, number of columns and so on.

I Hope this approach works for you! Please let us know if you have any questions.

You’re welcome Rick I’m happy you found that helpful!

I reviewed your website and the video link I found didn’t have any issues with audio or video on my end. Try clearing any cache associated with your website and also check the volume controls on your local machine.

Hi Donnie,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

I do see some distortion in the images at the bottom of your page. If you right click the image and select “open in new tab” it’ll show you the images true dimensions. Notice, the image is really small (225px width x 300px height). When working with images you always want to use large images that scale to the dimensions of the block you’re applying it to. You can use image editing software to set your dimensions.

Scaling up smaller images will almost always make them appear pixelated. If you have larger versions of the same images I’d suggest using those or just replacing them altogether with large high resolution photos.

I hope this helps! Please let us know if you need further assistance.