Brandon C

Thanks for reaching out and thank for using Total UpKeep Premium. Sorry to hear you having trouble restoring your backup.

Yes you can restore your database manually using cPanel if you would like. You can navigate to Total Upkeep<<Tools<<Logs and select the .log file for your restoration to view the outcome of the restore.

If the database restore is still running I would wait and let it either time out or run its course so that you can generate the correct error message if there is one.

I hope this helps.  Please reach back out if you have any other questions.

Got it. Sorry Terry, I didn’t quite understand what you needed to do at first. If want to create a gallery of thumbnails and link them to the larger media files you can use the Gallery Block Component in your Visual editor.

Just click the orange “Add Block Component” icon at the top of your page editor and choose the Gallery block in the Media section to place your block and add your images.

You’ll see your Gallery Settings in the right side sidebar of the “Edit Gallery” screen This is where you can set your “Link To” file, number of columns and so on.

I Hope this approach works for you! Please let us know if you have any questions.

You’re welcome Rick I’m happy you found that helpful!

I reviewed your website and the video link I found didn’t have any issues with audio or video on my end. Try clearing any cache associated with your website and also check the volume controls on your local machine.

Hi Donnie,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

I do see some distortion in the images at the bottom of your page. If you right click the image and select “open in new tab” it’ll show you the images true dimensions. Notice, the image is really small (225px width x 300px height). When working with images you always want to use large images that scale to the dimensions of the block you’re applying it to. You can use image editing software to set your dimensions.

Scaling up smaller images will almost always make them appear pixelated. If you have larger versions of the same images I’d suggest using those or just replacing them altogether with large high resolution photos.

I hope this helps! Please let us know if you need further assistance.

Hi thank you for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

I’m sorry to hear this has been an ongoing issue for you. If you have tried resetting the password using the ways we suggested your next step is to contact your Web Host and setup a support ticket. You may have to login to your cPanel and change the Password using their web tools. You could also be locked out of your site for more advanced reasons such as malware or a security threat. Either way they will be able to help you more with this. Your site is hosted by InMotionHosting, you can start a support ticket with them here.

I hope this helps!

Not a stupid question at all. If you’ve already created your backup in Total Upkeep just navigate from your dashboard to: Total Upkeep<<Backup Archives, locate the backup you just created and click the “View Details” option to view and download the backup.

Hi Danny,

Thanks for your question and thanks for using BoldGrid Hifidel Theme For WordPress!

I’m sorry, I don’t quite understand your question. When you say you’re, “unable to “clear” display title”, do you mean that you’re having trouble removing the shop title from the page? I ask because I do see the shop title in the version of the site I’m viewing right now.

If you need to remove the shop title from the page navigate over to Appearance<<Customize<<Advanced<<Custom JS & CSS and copy/paste this bit of code into the CSS Area.

.palette-primary.woocommerce-page.archive main .page-title {
	display: none;
}

I hope this helps! Please reach back out if you need further assistance.

Hi Mark,

Thank for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

First, I noticed you’re running the “Astra Theme“. You might consider switching to our Crio Pro WordPress theme if you’re looking for a theme that fully integrates with your page builder. You use DreamHost which is one of our premium service partners so the Crio theme is included in your hosting package.

To solve your formatting issue I used one of our base blocks and came up with a template that might help you out. Just switch to the “Text editor” and copy/paste it wherever you want it to go on the page, then switch back to the Visual editor to edit the elements live:

<div class="color5-background-color color-5-text-contrast bg-background-color tmpl-team-11 boldgrid-section dynamic-gridblock" style="margin-top: -1px; margin-bottom: -75px;">
<div class="container">
<div class="row" style="padding-top: 50px; padding-bottom: 0px;">
<div class="col-md-6 col-sm-12 col-xs-12">
<div class="boldgrid-wrap-row boldgrid-slider" data-config="{&quot;arrows&quot;:false,&quot;autoplay&quot;:true,&quot;autoplaySpeed&quot;:&quot;8&quot;,&quot;dots&quot;:true,&quot;infinite&quot;:true,&quot;bgOptions&quot;:{&quot;arrowsPos&quot;:&quot;standard&quot;,&quot;arrowsOverlay&quot;:true,&quot;arrowsBgColor&quot;:&quot;1&quot;,&quot;arrowsIcon&quot;:&quot;angle&quot;,&quot;arrowsSize&quot;:&quot;30&quot;,&quot;dotsPos&quot;:&quot;bottom&quot;,&quot;dotsOverlay&quot;:false,&quot;dotsColor&quot;:&quot;1&quot;,&quot;dotsSize&quot;:&quot;50&quot;},&quot;colors&quot;:{&quot;arrowsBG&quot;:{&quot;type&quot;:&quot;class&quot;,&quot;value&quot;:&quot;1&quot;,&quot;text&quot;:&quot;&quot;},&quot;dotsColor&quot;:{&quot;type&quot;:&quot;class&quot;,&quot;value&quot;:&quot;1&quot;,&quot;text&quot;:&quot;&quot;}}}">
<div class="row">
<div class="col-md-12 col-sm-12 col-xs-12">
<div>
<p class="" style="text-align: center;"><img class="bg-img bg-img-3 wp-image-64" src="https://demo2.cloudwp.dev/trial-48y8zzxt/wp-content/uploads/2021/10/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw360h360fitcrops438b4876d15b1944d32fbf5786960a4f.jpg" width="360" height="360"></p>

<h4 style="text-align: center; margin: 1.5em 0 0.5em;">Sasha Fleming</h4>
<p class="" style="text-align: center;">Engineer</p>

</div>
</div>
</div>
<div class="row">
<div class="col-md-12 col-sm-12 col-xs-12">
<p class="" style="text-align: center;"><img class="bg-img bg-img-3 wp-image-63" src="https://demo2.cloudwp.dev/trial-48y8zzxt/wp-content/uploads/2021/10/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw360h360fitcropscef2025751e2352dd5ea6987f509329b.jpg" width="360" height="360"></p>

<h4 style="text-align: center; margin: 1.5em 0 0.5em;">Tommy Jacobs</h4>
<p class="" style="text-align: center;">Support Staff</p>

</div>
</div>
<div class="row">
<div class="col-md-12 col-sm-12 col-xs-12">
<p class="" style="text-align: center;"><img class="bg-img bg-img-3 wp-image-65" src="https://demo2.cloudwp.dev/trial-48y8zzxt/wp-content/uploads/2021/10/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw360h360fitcropsf2fb874197ad6568826249cd80ef7974.jpg" width="360" height="360"></p>

<h4 style="text-align: center; margin: 1.5em 0 0.5em;">Elsie Newman</h4>
<p class="" style="text-align: center;">Product Management</p>

</div>
</div>
</div>
</div>
<div class="col-md-1 col-sm-12 col-xs-12"></div>
<div class="col-md-5 col-sm-12 col-xs-12">
<div class="">
<h2 class="" style="margin-bottom: 1em;">Who We Are</h2>
<p class="">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam eu dignissim tortor, sit amet bibendum lacus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam eu dignissim tortor, sit amet bibendum lacus.</p>
<p class="" style="margin-bottom: 2em;">Generate vertical integration while remembering to increase viewability. Grow social with the aim to increase viewability. Lead vertical integration in turn innovate.</p>

</div>
</div>
</div>
</div>
</div>
<div class="boldgrid-section bg-background-color color5-background-color color-5-text-contrast">
<div class="container">
<div class="row" style="padding-top: 0px; background-color: #000000;">
<div class="col-md-2 col-sm-2 col-xs-5"></div>
<div class="col-md-3 col-sm-3 col-xs-7"></div>
<div class="col-md-7 col-sm-7 col-xs-12 text-right">
<div>
<p class="" style="padding-right: 3em;"><a class="btn btn-3d btn-pill btn-color-1" style="margin: 5px;" href="#">Register</a> <a class="btn btn-3d btn-pill btn-color-1" style="margin: 5px;" href="#">Details</a></p>

</div>
</div>
</div>
<div class="row" style="padding-top: 30px;">
<div class="col-md-12 col-xs-12 col-sm-12"></div>
</div>
</div>
</div>
<div class="color5-background-color bg-background-color tmpl-call_to_action-18 boldgrid-section dynamic-gridblock background-scroll" style="color: #ffffff; background-position: 50% 50%; background-size: cover; background-image: linear-gradient(rgba(6, 6, 6, 0.8), rgba(6, 6, 6, 0.8)), url('https://demo2.cloudwp.dev/trial-48y8zzxt/wp-content/uploads/2021/10/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw1600h900fitcrops149ef8935412fedc7e100ebeab83b0e4.jpg');" data-bg-overlaycolor="rgba(6, 6, 6, 0.8)" data-image-url="https://demo2.cloudwp.dev/trial-48y8zzxt/wp-content/uploads/2021/10/ixlibrb-0.3.5q80fmjpgcropentropycstinysrgbw1600h900fitcrops149ef8935412fedc7e100ebeab83b0e4.jpg">
<div class="container">
<div class="row" style="padding-top: 125px;">
<div class="col-md-2 col-sm-1 col-xs-12"></div>
<div class="col-md-2 col-sm-1 col-xs-12"></div>
</div>
<div class="row headShake" style="padding-top: 30px; padding-bottom: 125px;">
<div class="col-md-4 col-sm-2 col-xs-12"></div>
<div class="col-md-4 col-sm-2 col-xs-12"></div>
</div>
</div>
</div>

I hope this helps! Please reach back out if you have any questions.

Hi Jordan,

Thanks for reaching out and thank you for using BoldGrid Central. The issue you reported has been addressed. Please try logging in to BoldGrid Central and accessing your site now as it should be resolved.

Please let us know if you need any further assistance.

Hi Danny,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder.

I’m sorry to hear your going through all this. If you are the owner of the account you should contact your hosting company (InMotion Hosting) directly and report the malicious activity. They will assist you in securing your account and regaining your login credentials.

Once you’ve regained access to your site I’d advise you to change any logins that may have been compromised to prevent any future break-in attempts.

I hope this helps. Please reach back out if you need further assistance.

Yes anytime Nigel! Happy we were able to help.

Hi Nigel-

Thanks for reaching out, and thanks for using the Crio Pro WordPress Theme!

I checked on the URL you sent, and it looks like your header is full width right now. Did you already solve this?

If it doesn’t appear full width on your end try clearing any cache you have associated with the website. If the image is on a different page please send us the URL of that page so we can take a look.

We look forward to hearing from you!

Hi Dan, sorry to hear your still having the issue. I reviewed your site and I don’t see that you have a page setup to display your archive post. Try creating a blank page simply titled “Blog” and then navigate to Appearance<<Customize<<Design<<Homepage and change the “Post page“.

After you do that go back into your Permalinks give it another refresh and flush cache again.

Please let us know if this works for you.

Hmm…there could be another plugin blocking Inspirations from updating completely. Make sure WordPress and your theme are up to date, remove the Inspirations plugin completely and deactivate all of your plugins.

Once you’ve done all that, try re-installing the plugin to see if it allows you to update, that way we can rule out any plugin conflicts.

Hi Tuan,

Thanks for reaching out and thank you for using Total Upkeep backup plugin for WordPress!
 
Sorry to hear you’re having some issues.
 
When exactly are you receiving the error message? Normally if the plugin can’t talk to system cron it falls back on wp-cron automatically. I’m anxious to see your Pre-flight Check cron section to see if there’s any additional info there.
 
If you could copy/paste the contents of that section into your reply we’ll review it for you and let you know how to proceed.
 
We look forward to hearing from you!

You should be able to download the image file from your browser and then upload the file itself to the media section of your Dashboard.

You’re welcome Lucas! Don’t hesitate to reach back out if you have any other questions.

Hi Isabel
 
Thank you for your question! I tried reviewing your site and I see you might have a plugin blocking access to the page so I can’t tell if your a using Crio WordPress Theme or one of our other BoldGrid Themes. If you could let us know what theme you’re running and also if you’re using the BoldGrid Post and Page Builder plugin we could better assist you. It would also be helpful to know what plugin or platform the error message is being generated from.
 
The responsiveness of many website areas in our themes, like the header and footer sections, are automatically designed to shift their content to create a readable mobile display.  There are also some Responsive Utilities provided by the Post and Page Builder that allow you to select the device type and change how your content looks for difference screen sizes.

I hope you find this helpful!

Hi Lucas,
 
Thank you for your question and thank you for using Crio Pro WordPress Theme!
 
So when we’re working with images there’s only so much that WordPress or any Page Builder can do. Ultimately it’s up to us humans to manually resize the images the to properly scale to the elements format.
 
The best fix is to properly resize the images in the image editor of your choice and re-upload them with the correct dimensions. You could try removing the images and re-cropping them as they are but I’m afraid you might run into the same issues later on.
 
I hope this helps! Please let us know if you need any further assistance.

Thanks Tim, is it possible you could send us a screenshot so that we can see how the Menu boxes are setup on your site?