Brandon C

Hi James,

I’m happy to hear you made the switch to Crio and it’s working out for you! With Crio you can easily add padding/margin to your text elements.
 
If you hover over your text in the page editor you should see an orange selector tab to the left of the text with a Hamburger Icon. Click the hamburger icon and find Advanced Controls.
 
The first option you’ll see in the Advanced Controls customizer will be the Padding setting. You can adjust the Left padding element to add some space between your text and the left side of the page.
 
I hope this helps, and again thank you for upgrading to Crio Pro WordPress Theme!

You’re so welcome. Yes you can include this snippet in your functions.php or a theme template file if you would like.

Hi Mohamed,

Thank you for your question and thanks for using BoldGrid Post and Page builder for WordPress!
 
I think you may just need to adjust your header elements margin or padding to make it smaller. You have your site set to maintenance mode at the moment so I can’t tell you exactly what to do. If you could remove maintenance mode and send us the URL where you would like us to review we can let you know what needs to be done.

If you’re using Crio Pro WordPress Theme you can follow this guide, to help you learn how to better work with headers.

I hope this helps!

Hi James!

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder.  I took a look at your theme and I noticed you’re using EyePress, which is a “third party theme.”  The WordPress theme that ingrates best with our page builder is Crio Pro WordPress Theme, which we support and maintain, and that would probably be the simplest option for you.

With the Crio Pro all of the default colors, including links, are controlled with the Customize -> Colors menu. This helps make sure that your text and backgrounds are always consistent with each other and matching your business’ color scheme.

If you want to get more control over the link styles, especially if you’re looking to modify the hover style, you’ll want to use Custom CSS in the Customize -> Advanced -> Custom CSS & JS menu.

You can change use Appearance -> Customize->Additional CSS to accomplish the same task in your EyePress Theme.

For example, if you wanted the color of your hyperlink to be blue you would add this bit of CSS

a {
color: blue !important;
}

I hope this helps!

Hi Jason,
 
Thank you for the update.  I think we’ve identified a solution for your issue.  This bit of CSS should help with the alignment problem:
a.bgc_logo.custom-logo-link { flex-direction: column; }
 
We believe it’s being caused by a nested flexbox element.
 
`
 
Add your CSS using Appearance<<Customize<<CSS/JS Editor
 
We’ve alerted the developers and are working on a fix, but that CSS should fix it in the meantime:

• This reply was modified 3 years, 1 month ago by Jesse Owens. Reason: add lightbox to gif

Hi Lauren,
 
Thank you for your question and thanks for using BoldGrid Post and Page Builder! I’ve reviewed the URL you’re having issues with and it looks like your background cover image has too much padding on mobile and it’s squeezing everything inside your text element towards the center of the page.
 
A quick fix for this is to switch from the Visual page editor to the Text editor by clicking the text editor tab in the top right corner of the page builder.
 
Once you have the Text editor open find this bit of code. It should be located towards the top of the page:
<div class="tmpl-about-5 boldgrid-section dynamic-gridblock background-fixed" style="background-image: url('http://blueriverhomes.net/wp-content/uploads/2021/10/AdobeStock_436379408.jpeg');background-size: cover;background-position: 50% 38%;margin: 6px;width: 90%;padding: 9em;" data-image-url="http://blueriverhomes.net/wp-content/uploads/2021/10/AdobeStock_436379408.jpeg">
 
And replace it with this:
<div class="tmpl-about-5 boldgrid-section dynamic-gridblock background-fixed" style="background-image: url('http://blueriverhomes.net/wp-content/uploads/2021/10/AdobeStock_436379408.jpeg');background-size: cover;background-position: 50% 38%;margin: 6px;width: 90%;padding: 1em;" data-image-url="http://blueriverhomes.net/wp-content/uploads/2021/10/AdobeStock_436379408.jpeg">
 
When you do this you’re specifically replacing the padding – padding: 9em; of the element with padding: 1em; which decreases the amount of padding you have around your background element.
 
I always suggest building with a mobile first approach and then scaling the design up for larger screen sizes. This will ensure that you keep the original vision that you imagined for your site intact.
 
I hope this helps! Let us know if you need any further assistance.

Hi Gerry,
 
Sure we can look into this for you. All you need to do is follow this link for Premium Support.  You’ll receive private 1-on-1 support free of charge because you use InMotion Hosting, one of our Premium WordPress Hosting partners.

Hi Juhani,
 
Sorry to hear you’re having issues fully uninstalling your BoldGrid Post and Page Builder Plugin. Often times, when you deactivate and/or delete a plugin like “Post and Page Builder” you’ll also need to clear any cached elements associated with the website as well.
 
You’ll want to purge all server side cache, page cache, and browser cache. After doing so try refreshing to see if that resolves the issue.
 
If that doesn’t work for you check cPanel>>File Manger for any BoldGrid related files and delete those as well just to be sure you don’t have any unnecessary files running in the background.
 
I hope this helps! Please reach back out to us if you need further assistance.

• This reply was modified 3 years, 1 month ago by Brandon C.

• This reply was modified 3 years, 1 month ago by Brandon C.

Hi Rebecca,

Thanks for getting back to us so quickly.  Ok I inspected your page source code and I noticed that your menu toggle is still set to hidden even though the changes have been made in the customizer.

<style id='bgtfw_menu_visibility_main-bgcontrol-inline-css' type='text/css'>
@media only screen and ( max-width: 767px ){#main-menu{ display: none !important; }}@media only screen and (max-width: 991px) and (min-width: 768px){#main-menu{ display: none !important; }}<br />
</style>

That means the element is either being cached by WP Super Cache, or (in rarer cases) Crio needs to be forced to recompile the CSS. To do that, all you need to do is check one of the device boxes, publish, uncheck it, and publish again.

I hope this helps!

• This reply was modified 3 years, 1 month ago by Brandon C.

Hi Natalie,

Your issue is actually a very common one. Although W3 Total Cache has been removed from your WordPress Dashboard you still have files associated with the plugin located on your server. The error message states that the files that need to be removed are:

/home/dh_ekqd6c/natalieguide.com/wp-content/advanced-cache.php
/home/dh_ekqd6c/natalieguide.com/wp-content/db.php
/home/dh_ekqd6c/natalieguide.com/wp-content/object-cache.php

To remove them you should FTP into your server, or use the cPanel File Manager to locate the files and remove them there. Once you remove the files, clear your cache again so the database rebuilds itself. This should resolve your error message.

I hope this helps! Please let us know if you need any further assistance.

• This reply was modified 3 years, 1 month ago by Brandon C.

• This reply was modified 3 years, 1 month ago by Brandon C.

Happy to hear it!  Feel free to reach out if you need any other assistance.

Hi Lori-Lee

I took a look at your site on a mobile device, but I didn’t notice any images or buttons that looked cut off on my device. Normally you should expect BoldGrid Themes to be mobile-responsive by design, but occasionally some adjustments are needed.

For images, they may benefit from being resized or having the padding and margin properly adjusted.

With buttons and text you may need to adjust the relative size of the element itself or add/remove spacing.

Can you point to an example of an image and button you’re having trouble with? If so we can help you decide what needs to be done.