Brandon C

Hi Dixon,

Thank you for reaching out with your Total Upkeep questions! You can easily move your free Connect Key from a practice subdomain to your main root domain. Once you’re ready to make this transition, you can deactivate the plugin from the subdomain and then reactivate it on the root domain using the same key. You might also want to transfer ownership of your BoldGrid Connect key to another account.

We don’t specifically offer a trial version of the Total Upkeep that operates without a Connect Key. However, We do have a basic free version available which you can use to test out the core functionalities. This could serve as a sort of trial to evaluate the plugin’s capabilities before potentially upgrading to a premium version.

To determine if your hosting plan includes a Premium Connect Key, you would typically need to check with your hosting provider directly. Some of our hosting partners are InMotion Hosting, DreamHost, and Web Host Hub and they all include premium features in their packages. If you need further assistance in finding out more about your hosting plan specifics regarding BoldGrid, please let us know which hosting provider you’re with, and we can guide you further.

Regarding the error message you received (“Error: Are you sure you wanted to do that?”) when submitting a new topic, this typically indicates a session verification issue, often related to cookies or session tokens not being passed correctly. But no worries there because message was received.

I hope this helps! Please let us know if there’s anything else that we can answer for you!

Sorry about that Steven, but we do appreciate you for sharing the URL with us and taking a look it seems you’re getting this because the link spans the whole width of the singular column. If you want that area smaller one thing you can try is using a 3 column row, and you want to place your links in the middle column, then you adjust the area around the links to make them smaller or larger.

I hope I’m explaining this well enough, please let us know if you have any questions about how to set this up.

Hi Liz,

I was informed that the patch has gone out for this. Please update your Total Upkeep plugin and allow the backup to run again. Once the backup is complete check the “View Details” < "More Info" section and it should show you what's triggering the backup now. Thank you for your patience!

Hi Brandon,

Thanks for reaching out with your BoldGrid Post and Page Builder questions! We’d love to look into this issue, the best way to go about it would be to enable WP_Debug and get the exact error message that you’re experiencing. I found a guide here from Bluehost that should help you do just that. Once we have the error message we’ll be able to make a clear determination as to what’s happening on your site.

You should also try a plugin check to make sure that another plugin is not clashing with Post and Page Builders functionality. What you can do is try deactivating all plugins with the exception of BoldGrid related ones and reactivate them one by one. Check your site after each reactivation to see if the error resolves itself. If so, you know you have an issue with PPB and the other plugin being active together.

A common occurrence I typically notice with your with this type of issue is the need to increase your Memory_Limit from the server side. You should contact your hosting provider they will know exactly what to do to increase your memory limit. Here’s a guide from BlueHost if you would like to try increasing memory yourself.

Other than that you’ll need to enable WP_DEBUG to get the correct error message. Once you have an error message you can copy/paste it here in the forum and we’ll be able to determine exactly what’s happening.

Thank you! I really hope this helps.

• This reply was modified 7 months, 1 week ago by Brandon C.
• This reply was modified 7 months ago by Brandon C.

Hi Emmy!

Thanks for reaching out although I’m sorry to hear you’re having trouble loading your BoldGrid Post and Page Builder editor.

This is most likely tied to your server migration and it would probably be best to give it some time and check it out after things completely propagate. One thing you can do is try removing your BoldGrid Plugins and then reinstalling and activating them.

Also when you switch to your chrome browser tools, do you see any errors listed under the “Console” tab? If so please copy/paste the error message into the thread here so that we can have a look.

Hi Liz,

Somehow our thread was deleted but no worries I still have your information.

Your backups are 4.3GB+ and php is having a problem getting the log out of the backup to get all information associated with it. That explains why there’s no extra info in the space usually shown in “more info”.

We’d identified a solution for this but it will require a quick patch and update. Please standby and we contact you the moment this patch release goes out. You can track the status of the bug request here – https://github.com/BoldGrid/boldgrid-backup/issues/586

Thanks for working through this with us Liz!

Hi Liz,

Thanks for reaching out with your Total Upkeep questions.  Something seems to be triggering your  backups this could be tied to something like an existing cron job on your server or automatic update configuration.

We actually have a video on how to find what exactly triggered your backup.  Please take a look and try the steps in the video.

Let us know if you have any questions! We’re looking forward to reviewing your findings and assisting you further with this.

Hi thanks for your question Sheila! In the BoldGrid Post and Page Builder editor you have the option to create a span element. What you should do is highlight the one of your list items (I use the the middle list items because they’re easier to control), and add padding or margin to the top and bottom to create space.

Be sure to “publish” or “update” your changes.

I really hope this helps. Please let us know if you have more questions for us!

Hi Sheila,

Thanks for reaching out with your Crio WordPress theme questions!

Just taking a look here, it seems like you have your footer setup correctly but you are viewing the block as a post and not setting the actual footer itself.

What you should do is set your global footer template to match the newly created one. Navigate to your WordPress customizer – Appearance > Customize > Design > Footer > Footer Templates and set your Global Footer Template there. This will display the new footer template throughout your website.

You also have options below to further customize your footer display.

I hope this helps. Please let us know if there’s anything else that we can answer for you!

Hi Sheila,

Thanks for reaching out and we appreciate you taking the time to send screenshots of what you’re experiencing.

When encountering issues with page display inconsistency in Crio WordPress theme, especially when previews and navigation yield different results, follow these troubleshooting steps to ensure your homepage is displayed correctly:

1. Set the Correct Homepage in Settings

• Navigate to Settings: Go to your WordPress dashboard, then to Settings > Reading.
• Choose Your Homepage: Select “A static page” option under “Your homepage displays”. Then, choose the page you’ve designed as your homepage from the dropdown menu next to “Homepage”.
• Save Changes: Click “Save Changes” at the bottom of the page.

2. Permalinks Reset

• Reset Permalinks: Navigate to Settings > Permalinks and simply click “Save Changes” without making any changes. This can sometimes resolve odd issues with page navigation and accessibility.

3. Check for Caching Issues

• Clear Cache: Clear your site’s cache from your caching plugin if you’re using one. Also, clear your browser cache to ensure you’re not seeing a cached version of your site.
• Check with Hosting: Some hosting providers implement server-level caching. If you suspect this might be the case, contact your hosting provider or check their control panel for options to clear cache.

4. Inspect Menu Settings

• Check Menu Links: Go to Appearance > Menus in your WordPress dashboard. Ensure that your Home menu item is correctly linked to your homepage. Sometimes, if the link is custom or incorrect, it may lead to a non-existent page.

5. Conflict Troubleshooting

• Plugin Conflict: Temporarily deactivate all plugins except those required for BoldGrid and Crio. If this fixes the issue, reactivate your plugins one by one to find the culprit.
• Theme Conflict: If you’ve made customizations directly to the theme or are using a child theme, try switching temporarily to the parent theme (if using a child theme) or a default WordPress theme to rule out theme-specific issues.

6. Review Page Visibility and Status

• Check Page Status: Ensure the page set as your homepage is published and not in draft or pending review status.

I really hope this helps, please let us know if you have any other questions for us or if these steps do not resolve your issue.

Thank you!

Hi EmW,

Thanks so much for reaching out. I do apologize I thought we got to this ticket much earlier. I don’t see the unexplained grey space on any of your interior pages. If you’re still experiencing this issue please send us a URL of any page where it is present and we’d be happy to inspect further.

We look forward to hearing from you!

Hi Tim,

Happy to hear you were able to resolve the functionality issue with your main menu.  In order to enable the hamburger menu it’s just a matter of identifying the menu used in your page header and navigating to the WordPress Crio Customizer <strong>Appearance < Customize < Design < Menus</strong>.

Here you’ll find a list of Menus, for example yours may be Main Menu.  So from there you would navigate to Main Menu < Hamburger Style and enable the hamburger option. This should allow your menu to display the hamburger option on mobile.

I hope this helps!

Hi Dennis,

Thank you for reaching out.  I’m sorry to hear you’re having trouble with your Cloud WordPress installation.  Have you tried restoring the original settings of the .htaccess file to see if it restores the Cloud instance? You can also try opening the URL in a different browser type of Incognito window to see if its an issue with browser caching.

If you can link us to your Cloud WordPress URL so we can pull it up and inspect it using our browser tools? We’ll be able to determine if it’s caching or some other issue.

Thank you

Hi Jonathan,

I just wanted to let you know that the update has gone out to patch the WooCommerce templates warning you were receiving.  If you haven’t done so already you can go ahead and update Crio and the warning should go away.  WooCommerce updates their templates like this every so often so you if you ever happen to come across this error again just let us know and we’ll address it right away.

Thank you Jonathan, please let us know if you have any additional questions or concerns for us we’re always here to help!

Hey Mike,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!  I’m not sure if you can add an iframe directly to a button in your page editor but you should be able to add it directly to the page itself.  If you’re inside of your Post and Page Builder editor.  Just above the design area you’ll see a “Visual” and “Text” tab to the right.

If you click the text tab it will allow you to add HTML directly to the page.  You can add your iframe to the text area in any place you would like it to display.  You can also switch back to the “Visual Editor” at this point, to move the iframe around on the page.  Publish or Update your changes and check the live site to make sure the iframe displays properly.

I hope this helps Mike.  Let us know if you have any other questions for us!

Hey Steve!

You’re very welcome and that’s awesome to hear!  Don’t hesitate to reach back out if you ever have any other questions for us!

Hi TW,

Yes, this is actually very similar to what I was thinking.  Your database restoration should be good to go since it had the original backup you were looking for on it.  That could have been the lone backup that you saw in your dashboard after the initial restoration as well. But, if you’re satisfied with that version of the site I wouldn’t try restoring another backup. Just take a new backup of the site as is, for safe keeping and I think you’ll be good!

Let us know if you run into anything weird and we’ll definitely be right here to help!

Hey Don,

Sorry, we had a response for you but I may not have submitted correctly, Thanks for restoring the site, we checked it out and I see exactly what you mean and that is odd.  You can reach premium support by following this link.  Basically you want to log into your BoldGrid Central account.  Click the help icon in the upper right hand corner and scroll down to Premium Support.

Thanks a lot we’re looking forward to assisting you further!

Thank you TW,

I went ahead and removed the backup log so we’re not revealing any personal information. Anytime you actually restore a Total Upkeep backup in WordPress Total Upkeep will create a new restore log.  The fact that you don’t have a restoration log leads us to think that the backup you restored was not a Total Upkeep archive file but instead a server initiated backup created by SiteGround.  That would explain why you don’t have a restoration file from Total Upkeep.

The Total Upkeep restoration process would have taken the backup file you sent in the thread and attempted to restore that.  There is a chance that restoring that specific backup file will restore the site as you remember.  If you’d like to try restoring that file I would first recommend taking a backup of your website as it is currently with Total Upkeep. Then restore the older backup file using the Total Upkeep restoration process.

You mentioned that:

This is the only log that I see listed on the front or back end of the site (backup log)

You also mentioned that the SiteGround team restored the backup and that furthers my suspicion that your hosting company initiated your initial restoration using their own software as opposed to restoring the Total Upkeep backup. The good news is there is a backup that can potentially have the site elements that you were expecting.  Please try restoring the Total Upkeep backup and let us know how that works out for you.

I really hope this helps.

Hi Melissa,

It’s odd your footer still isn’t showing up after saving your changes and clearing cache.  I see you host with our premium partner DreamHost which means you have access to BoldGrid Premium support.

If it’s okay with you we’d like to get you over to premium support so that we can log in to your site and address the issue directly.  You can access premium support directly from your BoldGrid central account. To log into BoldGrid Central you would simply use the same credentials you use to log into your Dreamhost web hosting account.

After logging in you can follow this link and scroll down to premium support or click the help icon in the top right corner.

Thank you, we look forward to assisting you further with this!