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Hi Andy,
Thanks for reaching out with your Crio WordPress Theme questions. I’m sorry but it seems your screenshots did not transfer over correctly, here’s a guide on sending screenshots to our forum using snipboard.io. It would also be a great help if you could link us to your site directly so we can inspect the logo using our browser tools.
My guess is if you’re using Crio you can use a media query like the one below to adjust the logo dimensions for smaller screen sizes.
@media only screen and (max-width: 600px) { .custom-logo-link:not(.bgc_logo) { width: 280px !important; height: 80px !important; } }You would add this bit of CSS directly to your WordPress customizer CSS/JS Editor section, but we’d need to inspect the site logo just to be sure the CSS matches up correctly.
Thanks Andy, we’re looking forward to assisting you further with this!
Hey Mark,
Thanks for sending over the screenshots. This is really odd and I think it deserves a deeper look. I see you host with our premium partner Dreamhost which means you have direct access to the BoldGrid premium support channel through your BoldGrid Central Account.
You should access BoldGrid Central and choose the help icon in the upper right corner. This will take to the support page, scroll down and select premium support. You can log into BoldGrid Central using the same exact credentials you use to log into your Dreamhost hosting account. That way you can allow us temporary access to your site so we can address the issue directly.
Please let us know if that’s something you’re interested in!
Hi Mark,
Thanks for reaching out with your BoldGrid Post and Page Builder questions! Normally when we see issues like this it’s after an update, plugin or theme activation/deactivation, or some other change to a WordPress site occurs. Do you remember if anything has changed on the site recently that may have contributed to this?
Also, we should try to determine if the issue is specific to the page you’re working on. Can you try creating a test Page or Post with Post and Page Builder enabled and see if things are working properly there. It could be something like a bad character in your HTML throwing off the editor settings.
I tried pulling up your screenshot but it doesn’t look like it transferred over correctly. If you’d like to resend it here’s a guide on sending screenshots to the BoldGrid forum.
Thank you Mark, we look forward to assisting you further with this issue!
Hi Liz,
Thanks for reaching back out although I’m sorry to hear you’re still experiencing this. Did the issue just start again or has it been occurring the whole time. Was some change like a recent update that you think could have triggered these auto backups to run again?
Hi Lora,
It seems as though the custom code that is pulling in your video is causing this. My apologies, I know when we spoke in the live chat I suggested you reach out to the premium channel but I looked up your site and I see that you’re a standard user.
This goes a bit beyond the scope of support that we can offer here in the public forum and would fall under custom design work which is a premium BoldGrid service but I’m confident that we can place your menu elements for you.
Alternatively, if you already work with a developer it may be helpful to consult with them on the matter. Whatever you decide to do we’re always here to help!
Thank you
Hi Andy, you’re most certainly welcome and that’s awesome to hear! Don’t hesitate to reach back out to us if you have any other questions, we’re always here to help!
Hi Shubha,
Sorry to hear that didn’t work for you. Another suggestion is a more advanced approach. It would involve using custom CSS to ensure your global elements. This could be problematic in the page editor itself because some of your changes may not be reflected there even though they’re visible on the live website.
This problem is your “Voice” theme is a third party theme and global elements like font and color are almost always controlled by the theme. Being that Voice has no relationship with Post and Page Builder they have no obligation to stay current with our latest updates and functional requirements and Post and Page builder will only address fonts created in the plugin itself.
If you would like to preview a theme where this is possible you should consider Crio Pro WordPress theme! Crio is our flagship WordPress theme and is 100% compatible with Post and Page Builder. With this combination you would have global font and color control right out of the box, as well as, more than 400 other premium features.
I hope this helps. Please let us know if there’s anything else that we can answer for you.
Hi Shubha,
Thank you for reaching out with your BoldGrid Post and Page Builder questions!
The settings in your theme might be limited to certain areas of your website and may not affect content inside the BoldGrid Post and Page Builder blocks. Please see if you can follow this guide to get your global color palettes functioning properly with Post and Page Builder.
Your Voice theme is considered a third-party integration to Post and Page Builder, which means modifying elements globally may be tricky. Theme settings often control the overall look of the site but might not override the styles set within page builders.
While Post and Page Builder will work with most non-BoldGrid themes, the default styling provided by the builder might not exactly match the style of your third-party theme so you may need to make additional adjustments to ensure consistency across your site.
I hope this helps! Please let us know if we can assist you further with this.
Hi Andy,
Thank you for reaching out! It sounds like you’re facing some layering issues with CSS in your Crio theme when trying to make images expand over other content on hover. Your attempts to use
z-indexare on the right track, butz-indexonly affects elements that are positioned (notstatic, which is the default). Here’s a refined approach to ensure your images expand and overlap other elements correctly:- Ensure Positioning is Correct: As you’ve read,
z-indexworks on positioned elements (i.e., those withposition: relative,absolute, orfixed). Sincez-indexdidn’t work even after you appliedposition: relative;, you may need to ensure that no parent container has a stacking context interfering with yourz-index. - Refine Your CSS Code: Apply
position: relative;directly in the hover state and ensure that thez-indexis high enough to overlap other content. Here’s how you might adjust your CSS:.grow img { transition: 1s ease; position: relative; z-index: 1; /* Ensure a base level z-index is set */ }.grow img:hover { transform: scale(1.2); z-index: 9999; /* High z-index to ensure it's on top */ transition: 1s ease; }This ensures that the image has a base
z-indexwhich then gets elevated upon hover.
I hope this helps Andy! Please let us know if you have more questions for us.
Hi Mark,
I’m sorry you’re having trouble after purchasing your BoldGrid product(s). You can try resetting your BoldGrid Central password and hopefully that allows you access to your recently purchased products.
If that’s unsuccessful, please reach out billing support directly – support@boldgrid.com, and provide your email address, product purchased, and the last four digits of the card used to make your purchase.
I hope this helps Mark!
Hi Sixto,
Thanks for reaching out with your Crio WordPress Theme questions! Tik Tok is one of the social icons that works a bit differently because it has yet to be added to the subset of the Font Awesome Library that integrates with Crio.
We had a similar question a while back where our community manager Jesse created a video that shows exactly how to set this up. You can check it out here.
I hope this helps Sixto! Let us know if we can answer anything else for you.
Hi Dixon,
Thank you for reaching out with your Total Upkeep questions! You can easily move your free Connect Key from a practice subdomain to your main root domain. Once you’re ready to make this transition, you can deactivate the plugin from the subdomain and then reactivate it on the root domain using the same key. You might also want to transfer ownership of your BoldGrid Connect key to another account.
We don’t specifically offer a trial version of the Total Upkeep that operates without a Connect Key. However, We do have a basic free version available which you can use to test out the core functionalities. This could serve as a sort of trial to evaluate the plugin’s capabilities before potentially upgrading to a premium version.
To determine if your hosting plan includes a Premium Connect Key, you would typically need to check with your hosting provider directly. Some of our hosting partners are InMotion Hosting, DreamHost, and Web Host Hub and they all include premium features in their packages. If you need further assistance in finding out more about your hosting plan specifics regarding BoldGrid, please let us know which hosting provider you’re with, and we can guide you further.
Regarding the error message you received (“Error: Are you sure you wanted to do that?”) when submitting a new topic, this typically indicates a session verification issue, often related to cookies or session tokens not being passed correctly. But no worries there because message was received.
I hope this helps! Please let us know if there’s anything else that we can answer for you!
Hi Melissa,
Thanks for reaching out! In order to incorporate your Google Form into BoldGrid Post and Page Builder you’ll need to pull up the page in the PPB editor then switch to the text editor and add the HTML for your Google Form. There are also plugins that will help you incorporate Google Forms as well.
I found a guide online that should help you out. Please let us know if you have further questions for us.
Thank you!
Sorry about that Steven, but we do appreciate you for sharing the URL with us and taking a look it seems you’re getting this because the link spans the whole width of the singular column. If you want that area smaller one thing you can try is using a 3 column row, and you want to place your links in the middle column, then you adjust the area around the links to make them smaller or larger.
I hope I’m explaining this well enough, please let us know if you have any questions about how to set this up.
Hi Bill,
I’m sorry to hear this happened to you and that is really odd because I don’t believe we have a service that totals that amount. Could you please send an email regarding the matter to support@boldgrid.com and include the last for digits of the credit card the it was charged to.
We’ll look into it right away and try our best to help. Thank you
Hi Liz,
I was informed that the patch has gone out for this. Please update your Total Upkeep plugin and allow the backup to run again. Once the backup is complete check the “View Details” < "More Info" section and it should show you what's triggering the backup now.Thank you for your patience!
Hi Tammy,
Thanks for reaching out! When using BoldGrid Post and Page Builder it’s important to “Publish” or “Update” your changes before they’ll display live.
You should also try clearing all caching agents associated with the website after making your changes. That includes browser cache, cached files created by caching plugins, and any server side caching agents you might be running.
I hope this helps! Please let us know if you continue to have problems with this.
Hi Brandon,
Thanks for reaching out with your BoldGrid Post and Page Builder questions! We’d love to look into this issue, the best way to go about it would be to enable WP_Debug and get the exact error message that you’re experiencing. I found a guide here from Bluehost that should help you do just that. Once we have the error message we’ll be able to make a clear determination as to what’s happening on your site.
You should also try a plugin check to make sure that another plugin is not clashing with Post and Page Builders functionality. What you can do is try deactivating all plugins with the exception of BoldGrid related ones and reactivate them one by one. Check your site after each reactivation to see if the error resolves itself. If so, you know you have an issue with PPB and the other plugin being active together.
A common occurrence I typically notice with your with this type of issue is the need to increase your Memory_Limit from the server side. You should contact your hosting provider they will know exactly what to do to increase your memory limit. Here’s a guide from BlueHost if you would like to try increasing memory yourself.
Other than that you’ll need to enable
WP_DEBUGto get the correct error message. Once you have an error message you can copy/paste it here in the forum and we’ll be able to determine exactly what’s happening.Thank you! I really hope this helps.
Hi Thanks for reaching out with your Crio and BoldGrid Post and Page Builder questions!
You should be able to add a link to each image individually. How exactly are you adding your images, are you using the “Image” Block Component or is this a pre-designed BoldGrid image block that you chose from the blue “Add Block” button?
Could you link us to a page where this issue is occurring we can definitely help out with this after we look it over.
Hope to hear from you soon!
Hi Emmy!
Thanks for reaching out although I’m sorry to hear you’re having trouble loading your BoldGrid Post and Page Builder editor.
This is most likely tied to your server migration and it would probably be best to give it some time and check it out after things completely propagate. One thing you can do is try removing your BoldGrid Plugins and then reinstalling and activating them.
Also when you switch to your chrome browser tools, do you see any errors listed under the “Console” tab? If so please copy/paste the error message into the thread here so that we can have a look.
Hi Amanda,
Thanks a lot for reaching out. I’m sorry you’re having trouble with your refund request. This can be done directly through our premium support channel which can be accessed from your BoldGrid Central account.
Follow this link if you need help accessing BoldGrid Central. Once you’re logged in just click the question mark icon in the upper right corner and scroll down to Premium Support and someone will be there to assist you asap.
Thank you
Hi Liz,
Somehow our thread was deleted but no worries I still have your information.
Your backups are 4.3GB+ and php is having a problem getting the log out of the backup to get all information associated with it. That explains why there’s no extra info in the space usually shown in “more info”.
We’d identified a solution for this but it will require a quick patch and update. Please standby and we contact you the moment this patch release goes out. You can track the status of the bug request here – https://github.com/BoldGrid/boldgrid-backup/issues/586
Thanks for working through this with us Liz!
Hi Liz, the video displays 3 backups that have already been configured and renamed so your dashboard won’t actually display it that way.
Your backup file should look something like this:
archive-XXXXXXXX.logfind your most recent archive file and click more info. If the more info link does not work please send us a screenshot of the “more info” page so that we can have a look.Thanks Liz
Hi Liz,
Thanks for reaching out with your Total Upkeep questions. Something seems to be triggering your backups this could be tied to something like an existing cron job on your server or automatic update configuration.
We actually have a video on how to find what exactly triggered your backup. Please take a look and try the steps in the video.
Let us know if you have any questions! We’re looking forward to reviewing your findings and assisting you further with this.
Hi Sheila,
In order to accomplish this you’ll need to locate the name of the menu you’re using in your footer. You can find this by clicking on the menu inside of the footer editor and bringing up its properties. Then find the same menu name in the Menu Design section of your WordPress Customizer – Design > Menus.
Select the “Hamburger Style” tab after you locate the menu and choose the option to “Enable Hamburger Menu“. This should enable the hamburger toggle in your footer.
I hope this helps Sheila!
Hi thanks for your question Sheila! In the BoldGrid Post and Page Builder editor you have the option to create a span element. What you should do is highlight the one of your list items (I use the the middle list items because they’re easier to control), and add padding or margin to the top and bottom to create space.
Be sure to “publish” or “update” your changes.
I really hope this helps. Please let us know if you have more questions for us!
Hi Martin,
Thank you for reaching out with your BoldGrid Post and Page Builder questions! Since there’s no actual way to split a section in Post and Page Builder, I think the simplest way to accomplish this would be to duplicate the current section layout and save it as a new “Block Template”. In this template add new rows for your text in above and below the image and save the new template block. Here’s a guide on working with rows in Post and Page Builder.
You’ll have two separate template blocks for each situation. This makes it easy to add in your new content without creating new columns and rows on the fly.
I hope this helps.
Hi Sheila,
Thanks for reaching out with your Crio WordPress theme questions!
Just taking a look here, it seems like you have your footer setup correctly but you are viewing the block as a post and not setting the actual footer itself.
What you should do is set your global footer template to match the newly created one. Navigate to your WordPress customizer – Appearance > Customize > Design > Footer > Footer Templates and set your Global Footer Template there. This will display the new footer template throughout your website.
You also have options below to further customize your footer display.
I hope this helps. Please let us know if there’s anything else that we can answer for you!
You’re absolutely welcome Sheila! Please don’t hesitate to reach back out if we can answer anything else for you.
Hi Sheila,
Thanks for reaching out and we appreciate you taking the time to send screenshots of what you’re experiencing.
When encountering issues with page display inconsistency in Crio WordPress theme, especially when previews and navigation yield different results, follow these troubleshooting steps to ensure your homepage is displayed correctly:
1. Set the Correct Homepage in Settings
- Navigate to Settings: Go to your WordPress dashboard, then to
Settings>Reading. - Choose Your Homepage: Select “A static page” option under “Your homepage displays”. Then, choose the page you’ve designed as your homepage from the dropdown menu next to “Homepage”.
- Save Changes: Click “Save Changes” at the bottom of the page.
2. Permalinks Reset
- Reset Permalinks: Navigate to
Settings>Permalinksand simply click “Save Changes” without making any changes. This can sometimes resolve odd issues with page navigation and accessibility.
3. Check for Caching Issues
- Clear Cache: Clear your site’s cache from your caching plugin if you’re using one. Also, clear your browser cache to ensure you’re not seeing a cached version of your site.
- Check with Hosting: Some hosting providers implement server-level caching. If you suspect this might be the case, contact your hosting provider or check their control panel for options to clear cache.
4. Inspect Menu Settings
- Check Menu Links: Go to
Appearance>Menusin your WordPress dashboard. Ensure that your Home menu item is correctly linked to your homepage. Sometimes, if the link is custom or incorrect, it may lead to a non-existent page.
5. Conflict Troubleshooting
- Plugin Conflict: Temporarily deactivate all plugins except those required for BoldGrid and Crio. If this fixes the issue, reactivate your plugins one by one to find the culprit.
- Theme Conflict: If you’ve made customizations directly to the theme or are using a child theme, try switching temporarily to the parent theme (if using a child theme) or a default WordPress theme to rule out theme-specific issues.
6. Review Page Visibility and Status
- Check Page Status: Ensure the page set as your homepage is published and not in draft or pending review status.
I really hope this helps, please let us know if you have any other questions for us or if these steps do not resolve your issue.
Thank you!
That’s great Sheila! I’m so glad to hear weForms worked out for you. Please let us know if there’s anything else that we can answer for you!
Hi EmW,
Thanks so much for reaching out. I do apologize I thought we got to this ticket much earlier. I don’t see the unexplained grey space on any of your interior pages. If you’re still experiencing this issue please send us a URL of any page where it is present and we’d be happy to inspect further.
We look forward to hearing from you!
Hi Sheila,
For adding a contact form to your Crio WordPress theme, weForms is our recommended WordPress contact form plugin. We’ve transitioned to recommending and integrating weForms as the go-to solution for contact forms on BoldGrid websites, given its ease of use and compatibility with our themes, including Crio. Here’s how you can add a contact form using weForms:
- Install weForms:
- Navigate to
Plugins -> Add Newin your WordPress Dashboard. - Search for weForms, install, and activate the plugin.
- Navigate to
- Create a Contact Form:
- Go to
weForms -> All Formsin your dashboard. - Click on Add Form and choose a template or create a form from scratch.
- Customize your form fields as needed and click Save Form.
- Go to
- Add the Form to a Page:
- After saving your form, you will be provided with a shortcode.
- Edit the page where you want to add the contact form or create a new one.
- Insert the shortcode into the page content where you want the form to appear.
- Publish or update the page.
Why weForms over Ninja Forms for Crio: Although Ninja Forms is a powerful plugin, as of January 2019, the BoldGrid version of Ninja Forms is no longer actively maintained. weForms, on the other hand, is recommended for its current stability, ease of use, and seamless integration with Crio .
This approach ensures your site utilizes the most up-to-date and supported plugins, providing a better experience for both you and your site visitors. If you have any further questions or need more detailed instructions, feel free to ask!
Hi Tim,
Happy to hear you were able to resolve the functionality issue with your main menu. In order to enable the hamburger menu it’s just a matter of identifying the menu used in your page header and navigating to the WordPress Crio Customizer <strong>Appearance < Customize < Design < Menus</strong>.
Here you’ll find a list of Menus, for example yours may be Main Menu. So from there you would navigate to Main Menu < Hamburger Style and enable the hamburger option. This should allow your menu to display the hamburger option on mobile.
I hope this helps!
Thanks Dennis,
I understand that you’ve already removed the Cloud WordPress instance and that’s totally fine. If you run into the problem again:
Check
.htaccessSyntax: The first step is to ensure that the changes made to the.htaccessfile are correctly formatted and do not contain syntax errors. Incorrect syntax can lead to server configuration issues, resulting in the error message you’re seeing. If you remember the changes you made, you might want to revert them temporarily to see if that resolves the issue.PHP Configuration: If you were trying to increase the upload limit, it might be more effective to adjust PHP configuration settings such as
upload_max_filesizeandpost_max_sizein thephp.inifile instead of.htaccess, depending on your hosting environment. Some hosts allow these changes through the control panel.Backup and Recovery: If you have a recent backup of your site (ideally before the changes were made), you could consider restoring it. If not please try using BoldGrid’s Total Upkeep plugin can help manage backups and restorations. You can use Total Upkeep to create an archive of the website so in the case this issue arises again you’ll have a backup to restore to it’s current configuration.
It may accept a
.user.inifile for PHP settings. you can refer to these docs to learn more about setting up the .user.ini file.
https://docs.cpanel.net/knowledge-base/web-services/how-to-customize-php-directives/
https://www.php.net/manual/en/configuration.file.per-user.phpI really hope this helps. Please let us know if you have any questions.
Hi Dennis,
Thank you for reaching out. I’m sorry to hear you’re having trouble with your Cloud WordPress installation. Have you tried restoring the original settings of the .htaccess file to see if it restores the Cloud instance? You can also try opening the URL in a different browser type of Incognito window to see if its an issue with browser caching.
If you can link us to your Cloud WordPress URL so we can pull it up and inspect it using our browser tools? We’ll be able to determine if it’s caching or some other issue.
Thank you
Hi Nicole!
Thanks for coming over to the forum for us! We did manage to set this up and test Total Upkeep with WordPress 6.4.3 and PHP 8.2 and did not find any issues or warnings. You can try completely removing Total Upkeep and then reinstalling it on your WordPress site to see if it clears up your warnings.
You also want to attempt to run a backup to make sure the backup process is functioning properly. If the backup does fail you should be able to get some information from viewing the backup logs in your Total Upkeep keep dashboard. Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like
archive-XXXXXXXX.log.If you can copy that and use PasteBin to create a link and paste it here, we’ll be able to get some more information about what went wrong.Note that even your initial message was only a warning and not an actual error so please let us know right away if you have trouble with backups.
Thanks Nicole, I really hope this helps!
Hi Jonathan,
I just wanted to let you know that the update has gone out to patch the WooCommerce templates warning you were receiving. If you haven’t done so already you can go ahead and update Crio and the warning should go away. WooCommerce updates their templates like this every so often so you if you ever happen to come across this error again just let us know and we’ll address it right away.
Thank you Jonathan, please let us know if you have any additional questions or concerns for us we’re always here to help!
Hi Bianca, thanks for reaching out and also thank you for using Crio Pro WordPress theme! We’ve inspected your site but I don’t see the big pencil you mentioned after any of the galleries I’ve seen. Can you direct us to a page where this issue is present so that we can take a look?
We’re looking forward to assisting you further with this!
Hey Mike,
Thanks for reaching out with your BoldGrid Post and Page Builder questions! I’m not sure if you can add an iframe directly to a button in your page editor but you should be able to add it directly to the page itself. If you’re inside of your Post and Page Builder editor. Just above the design area you’ll see a “Visual” and “Text” tab to the right.
If you click the text tab it will allow you to add HTML directly to the page. You can add your iframe to the text area in any place you would like it to display. You can also switch back to the “Visual Editor” at this point, to move the iframe around on the page. Publish or Update your changes and check the live site to make sure the iframe displays properly.
I hope this helps Mike. Let us know if you have any other questions for us!
- Ensure Positioning is Correct: As you’ve read,
