Brandon C

Hey Steve!

You’re very welcome and that’s awesome to hear!  Don’t hesitate to reach back out if you ever have any other questions for us!

Hi TW,

Yes, this is actually very similar to what I was thinking.  Your database restoration should be good to go since it had the original backup you were looking for on it.  That could have been the lone backup that you saw in your dashboard after the initial restoration as well. But, if you’re satisfied with that version of the site I wouldn’t try restoring another backup. Just take a new backup of the site as is, for safe keeping and I think you’ll be good!

Let us know if you run into anything weird and we’ll definitely be right here to help!

Hey Don,

Sorry, we had a response for you but I may not have submitted correctly, Thanks for restoring the site, we checked it out and I see exactly what you mean and that is odd.  You can reach premium support by following this link.  Basically you want to log into your BoldGrid Central account.  Click the help icon in the upper right hand corner and scroll down to Premium Support.

Thanks a lot we’re looking forward to assisting you further!

Thank you TW,

I went ahead and removed the backup log so we’re not revealing any personal information. Anytime you actually restore a Total Upkeep backup in WordPress Total Upkeep will create a new restore log.  The fact that you don’t have a restoration log leads us to think that the backup you restored was not a Total Upkeep archive file but instead a server initiated backup created by SiteGround.  That would explain why you don’t have a restoration file from Total Upkeep.

The Total Upkeep restoration process would have taken the backup file you sent in the thread and attempted to restore that.  There is a chance that restoring that specific backup file will restore the site as you remember.  If you’d like to try restoring that file I would first recommend taking a backup of your website as it is currently with Total Upkeep. Then restore the older backup file using the Total Upkeep restoration process.

You mentioned that:

This is the only log that I see listed on the front or back end of the site (backup log)

You also mentioned that the SiteGround team restored the backup and that furthers my suspicion that your hosting company initiated your initial restoration using their own software as opposed to restoring the Total Upkeep backup. The good news is there is a backup that can potentially have the site elements that you were expecting.  Please try restoring the Total Upkeep backup and let us know how that works out for you.

I really hope this helps.

Hi Melissa,

It’s odd your footer still isn’t showing up after saving your changes and clearing cache.  I see you host with our premium partner DreamHost which means you have access to BoldGrid Premium support.

If it’s okay with you we’d like to get you over to premium support so that we can log in to your site and address the issue directly.  You can access premium support directly from your BoldGrid central account. To log into BoldGrid Central you would simply use the same credentials you use to log into your Dreamhost web hosting account.

After logging in you can follow this link and scroll down to premium support or click the help icon in the top right corner.

Thank you, we look forward to assisting you further with this!

Thanks Don,

It sounds like you’re encountering a browser-specific issue. Here are a few things you can try to address this since offsetting the anchor links was unsuccessful:

1. Check for conflicting CSS: Sometimes, CSS styles can interfere with the smooth scrolling behavior. Try temporarily disabling any custom CSS related to scrolling or anchors to see if it resolves the issue.
2. Update browser and plugins: Make sure your Chrome and Safari browsers are up to date, as well as any related plugins or extensions.
3. Use browser developer tools: Use the developer tools in Chrome and Safari to inspect the behavior of the anchor links. Look for any errors or warnings in the console that might give you a clue as to what’s going wrong.
4. Test on different devices: Try testing the anchor links on different devices to see if the issue is consistent across all of them.
5. Check for JavaScript errors: Look for any JavaScript errors that might be occurring on the page, as these can sometimes interfere with the smooth scrolling behavior.

We’ll also set this up in our own dev environment and see what we can find.  Please let us know if anything stands out when inspecting your site for errors.

Thanks Don!

Awesome Jonathon,

Well thank you so much for bringing this to our attention and you can expect an update soon!  We’re always here to answer your BoldGrid questions!

Thanks Fabio,

I understand what you need here.  Sorry, this is not something post and page builder offers right out of the box.  If you don’t want to go the plugin route you may have to set up custom code for this functionality on your own or working with a developer.

I’ve created a feature request on your behalf and if it makes sense to our developers the feature will build it and have the feature implemented into Post and Page Builder in a future update.

I hope this helps Fabio, let us know if we can answer anything else for you!

Hi Fabio,

Thanks for reaching with your BoldGrid Post and Page Builder questions.  I’m sorry, I don’t know if I’m exactly sure what you’re referring to so you may have to add some context.  We offer responsive utilities as a part and Post and Page Builder.

Post and Page Builders responsive utilities allow you to control how elements appear on various device sizes.

I hope this is what you’re looking for but if you can explain in detail I’m sure we can put together a feature request on your behalf for our developers to review.

Thanks a lot and please let us know if we can assist you further with this.

Hi Barb,

Thanks for reaching out with your Crio WordPress theme questions.  We’re happy to help with your Crio fonts and text decoration concerns.  It’s important to remember that website elements are often cached for site performance so when working in the page editor it’s sometimes necessary to clear all cache associated with your website with after making changes.  This includes browser cache and any server side caching agents you might be running.

We inspected your site and it looks like you’ve managed to resolve this issue on your own.  From what I can tell the bold text is displaying properly from my end.  I hope this is the case for you as well!

Thank you, and please let us know if you need further assistance with this.

• This reply was modified 10 months, 1 week ago by Brandon C.

Hi Michael,

I’m sorry to hear you’re having trouble accessing your WordPress website. While BoldGrid provides your theme and a suite of premium plugins for website. The site itself is actually hosted by InMotion Hosting. We have no access to any server level tools or settings so it would be best to contact InMotion Hosting for further assistance on the matter.

I hope this helps!

Hi Isak,

Thanks for reaching out with your BoldGrid CloudWP questions. Its really odd that your new cloud instances and snaps are not installing correctly. Have your installations always behaved this way or is this issue something that just started happening?

The first thing you probably should do is try accessing BoldGrid Central in an incognito browser and spinning up a new installation to see if issue resolves itself. If so, might just be a temporary browser based issue.

It would be a great help if you could send us a screenshot of what you’re experiencing. We have a guide that explains how to send screenshots in our support forum.

We look forward to hearing from you!

Hi Alex-Ann,

Thank you for reaching out and thank you for using Post and Page Builder from BoldGrid. Although we have no control over your email capabilities you should be able to switch your current primary email address by navigating to the Settings > General section of your WordPress dashboard and change the email address from the Administration Email Address input field. You’ll be prompted to confirm the new email address at that account.

I hope this helps! Let us know if you run into in trouble!

Thanks Tim,

I’m happy that will work for you! Changing column sizes in Crio and BoldGrid Post and Page Builder ultimately depend on which site element you’re working with.

Set Responsive Font Size

One global approach is working with responsive typography in Crio to set font sizes according to screen size.

Custom Page Headers/footers

Using Custom Page Headers/footers and footers is a lot like using the drag and drop editor in the BoldGrid Post and Page Builder.

You can adjust the padding or margin of a column by opening the section in the editor, hover over the block that contains the columns you want to adjust and select the hamburger toggle from the blue column selector, then choose Advanced Control.

Here you’ll see controls for the padding and margin of your columns which will allow you to adjust the width.

Remove Auto-Hyphens for Headings

Crio is set to break up longer words in your headings and add hyphens to them as the available screen real estate shrinks by default. This can cause your text heading to drop-down as well. You will need to use some custom CSS to change how auto-hyphens function for your headings.

The following snippet will deactivate the automatic word breaks and hyphens normally added by Crio to all website headings:

.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
    word-wrap: normal;
    hyphens: manual;
    -webkit-hyphens: manual;
}

You just need to add this to the CSS/JS editor section of your WordPress Customizer under the CSS section.

WordPress Customizer

You can also control basic Crio header and footer layouts directly from the WordPress Customizer. Here are guides to editing layout design for both the Crio site header and footer:

– Adjust Header Layout
– Adjust Footer Layout

I know this is kind of an info dump Tim but please let us know if you have any questions. Thank you!

Hi Lisa,

Thanks for reaching out and thank you for using the Swifty theme with BoldGrid Post and Page Builder for WordPress!

Swifty is one of our classic/legacy themes so it no longer receive updates to add new controls and settings. I was able to move the Social Icons in the footer around using a bit of custom CSS, ex:

.menu-social {

text align: left;

}

If you can let us know exactly what your goal is I’m sure we can provide you with a custom CSS solution to move the icons around in your footer.

We would like to inspect your website if possible, if you can send us the URL in the thread here we can inspect it. We will remove the site URL during moderation for privacy.

Thanks Lisa, we looks forward to assisting you further with this!

Hi Diana,

Thank you for reaching out, I set up WooCommerce with the most recent version of Crio Pro WordPress theme and I did not receive the out of date templates message.

Could you by chance need to update your Crio Theme or WooCommerce plugin? I know sometimes WordPress sites are set to auto update themes and plugins and it’s possible a missed update may have caused this error.

Can you tell us exactly where you’re seeing the error message and if you can, copy/paste it into the thread here so that we can review it?

Thanks Diana, we look forward to hearing from you!

Hi Rod,

Sorry for the inconvenience, I’ve consulted with the team and the issue is we do not offer the option to purchase BoldGrid products with PayPal. It would be a great help if you could direct us to the link where you made your purchase so that we can inspect it. We’ve looked up your information as well as all transactions for that date and were unable to find a purchase.

Thank you Rod, we’re awaiting your reply!

Hi Rod,

Thanks for reaching out, I removed your transaction ID’s because this a public facing forum and we wouldn’t want any personal information like that exposed. You can access your license keys directly from your BoldGrid Central account in the “Connect Keys section of the dashboard.

Additionally, you can access premium support from BoldGrid Central as well. Click the little question mark icon in the right-hand corner of the screen then scroll down and select premium support and we’ll be able to assist you with your Paypal concerns as well.

Thanks Rod! We’re looking forward to assisting you further!

Hi TW,

We’re happy to continue assisting you. I do remember this topic but I’m unable to locate it using the reference number you provided. Would you happen to have the link to the ticket so that we can pull backup and review your original issue? We’ll need to review your error logs to see if we can determine exactly what’s going on then attempt to re-download and restore the backup file.

We’re looking to assisting you further TW!

Hi Alicia,

Thanks for reaching out and thank you for purchasing Total Upkeep Premium! I’m sorry to hear you’re having trouble with the functionality test but don’t panic.

It looks like your site is failing the Preflight check which is a tool used to test the site to see if it can perform a backup with no issues. You can review the Preflight check results if you visit your WordPress dashboard Total Upkeep > Preflight Check. If the functionality test results in a failure scroll down the page a bit and it will highlight exactly what is causing the preflight check to fail.

If you can copy the fail messages from that list into the forum here we can review the errors and give you our best suggestions on how to resolve them. Often times it requires something like changing your backup compressor type or editing settings in your hosting accounts cPanel Multi PHP INI Editor.

I also recommend attempting to run a backup just to see if this might be a false alarm. Even if the backup fails it will likely produce a backup archive log that we can further inspect for error messages. To locate the backup log navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. You can copy that and paste it here as well, we’ll be able to get some more information about what went wrong.

Thanks Alicia, we’re looking forward to assisting you further with this!