Brandon C

Hi Rod,

Thanks for reaching out, I removed your transaction ID’s because this a public facing forum and we wouldn’t want any personal information like that exposed. You can access your license keys directly from your BoldGrid Central account in the “Connect Keys section of the dashboard.

Additionally, you can access premium support from BoldGrid Central as well. Click the little question mark icon in the right-hand corner of the screen then scroll down and select premium support and we’ll be able to assist you with your Paypal concerns as well.

Thanks Rod! We’re looking forward to assisting you further!

Hi TW,

We’re happy to continue assisting you. I do remember this topic but I’m unable to locate it using the reference number you provided. Would you happen to have the link to the ticket so that we can pull backup and review your original issue? We’ll need to review your error logs to see if we can determine exactly what’s going on then attempt to re-download and restore the backup file.

We’re looking to assisting you further TW!

Hi Alicia,

Thanks for reaching out and thank you for purchasing Total Upkeep Premium! I’m sorry to hear you’re having trouble with the functionality test but don’t panic.

It looks like your site is failing the Preflight check which is a tool used to test the site to see if it can perform a backup with no issues. You can review the Preflight check results if you visit your WordPress dashboard Total Upkeep > Preflight Check. If the functionality test results in a failure scroll down the page a bit and it will highlight exactly what is causing the preflight check to fail.

If you can copy the fail messages from that list into the forum here we can review the errors and give you our best suggestions on how to resolve them. Often times it requires something like changing your backup compressor type or editing settings in your hosting accounts cPanel Multi PHP INI Editor.

I also recommend attempting to run a backup just to see if this might be a false alarm. Even if the backup fails it will likely produce a backup archive log that we can further inspect for error messages. To locate the backup log navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. You can copy that and paste it here as well, we’ll be able to get some more information about what went wrong.

Thanks Alicia, we’re looking forward to assisting you further with this!

Hey Alison, Thanks for your reply!

You likely came across the Blossom Theme in the “Themes” section of your WordPress dashboard. This would mean that it actually came with your WordPress installation instead of your BoldGrid installation, or that the theme was installed at some point after the initial installation from the “Add New” section of the “Themes” tab. Our themes are normally installed directly from the BoldGrid Inspirations plugin and that plugin only includes BoldGrid themes.

Our other plugins however, such as BoldGrid Post and Page Builder for WordPress stand alone and can be installed individually without a BoldGrid theme. So it’s possible to have BoldGrid plugins installed without actually using a BoldGrid theme.

Crio Pro WordPress theme is our flagship WordPress theme. It includes over 400 fully customizable options and is 100% compatible with the BoldGrid Post and Page Builder. Crio can be downloaded from the link above or directly from the WordPress repository. I’ve ran a search of your domain and I see that you host with our premium partner DreamHost! This gives you all access to our BoldGrid premium themes and plugins.

You have the ability to log into your BoldGrid central account where you can directly access Crio, and all premium BoldGrid plugins. You can download these plugins, which includes the premium version of the “Crio Theme” and “Post and Page Builder Premium”, directly from the “Plugins” section of your BoldGrid Central account.

As for adding HTML to Crio and Post and Page Builder, we have a guide where Andy, one of our WordPress Specialist explains how to do just that. I hope you’ll find it useful!

I really hope this helps Alison! Please let us know if there’s anything else that we can answer for you.

Hi Alison,

Thank you for reaching out with your BoldGrid Post and Page Builder questions!

I’ve inspected your home page and it looks like you may have got the desired “Full-width” layout implemented. The “Template: Content Only” post type could be a layout that was leftover from a theme or plugin you’ve previously had installed. Post and Page Builder may not be 100% compatible with non BoldGrid Themes. We recommend Crio Pro WordPress theme which does allows full width features and Menu Layout control out of the box.

Your Blossom Fashion theme likely controls your menu layout settings. I’m not sure how to setup menus in this theme myself but I located Blossom Themes support for you and I’m sure they’ll be able to help with this.

We’re also right here to answer any other question you may have Alison, don’t hesitate to reach back out!

Thank you!

Hi Mason,

Thank you for reaching out and thanks for using the Colbalt theme with BoldGrid Post and Page Builder for WordPress!

We are aware of the outdated WooCommerce templates in the Colbalt theme but I don’t think it should cause any compatibility issues within your site.

We have a bug request in with our theme developers about the issue, and I’ll see if we can get an update released soon.

I inspected your linked product page and also setup the Colbalt theme with WooCommerce in my own dev environment.  I see the product tab issue on your page but I was not able to replicate the issue in my own instance.  On further inspection I see a custom class and ID class="wb_cptb_1_tab" ID="tab-title-wb_cptb_1" linking to this href inside of the description: `

I think maybe you have some sort of custom setup that links to these anchors and that is causing your error. Can you confirm if that’s possible?

I hope this helps Mason,  we look forward to assisting you further with this!

Hi Robin! Thank you for reaching out.

I see you are working inside of the Crio Pro WordPress theme Custom Header Builder. I want you to know if you’re are attempting to edit the menu links directly you’ll need to modify them from the “Menus” dashboard of your WordPress admin area or the “Menus” section of the WordPress customizer.

It looks like you’ve done everything right in your video, you’re working inside of the Custom Page Header Builder from Crio here. Once you’ve added your hyperlink there the next step is to “Publish” the edits from the right hand sidebar then view the page by clicking the “Preview’ option to see your changes live.

I hope this helps Robin, please let us know if you have any other questions for us.

Hi Nancy,

Thanks for your responses, I’ve tried opening your links from ImgBB and it looks like all but one have errors and are not displaying.  The one I can see referencing the “Nothing Found” error after publishing changes from the editor to your live site.

Edited About Us page: https://ibb.co/album/jVWdqS

This is likely due to a corrupt permalink structure.  Visit your WordPress Dashboard Settings > Permalinks section, then just scroll down and click save without making any change to refresh your permalinks and check your site to see if it resolves the issue.

As for changing the homepage image in Crio it is likely doable from the BoldGrid Post and Page Builder editor.  The image is likely a background image nested in one of our columns or rows. I tried reinspecting the page but it looks like you may have switched to a different Inspiration.  Can you let us know if you’re still experiencing any of these issues on the new Inspiration?

We look forward to assisting you further with this!

Hi Melanie,

Thanks for reaching out with your Total Upkeep questions although I’m sorry to hear you’re having some issues with Google Drive Authorization. If you’re receiving this error it means somehow the your authorization was interrupted and will need to reestablished.

We have a guide that you can follow that explains how to properly reauthorize Total Upkeep with Google Drive. Can you try following the doc and let us know if you continue to have issues afterward?

Thank you, were definitely looking forward to helping you resolve this quickly! Let us know if you have any questions for us.

Hi John,

Thanks for your interest in Total Upkeep Premium! I do apologize for your inconvenience, we do not have a paypal payment option at this time. I know we had some reported downtime in the past 48 hours. You’re more than welcome to try the debit card again. Definitely try in a different browser type or incognito window if you continue having issues.

I hope you’re able to make your purchase John, we’re really excited to have you come aboard! Please let us know if there is anything else that we can answer for you.

Thanks for reaching out with yourCrio Pro WordPress theme questions! We can help you change the background image at the top of your homepage.

You can change the background image on your homepage by pulling up the page in the BoldGrid Post and Page Builder page editor. Select the section that holds the image by hovering over the image and using the black “DropTab” that appears to select “Background”.

Using the “background” tab you’ll have control over background images, colors, animations and so on.

This guide on using background images in Post and Page builder should help you understand how swap out your background images. If you’re still having trouble you can use ImgBB to send us a screenshot of how you’re currently attempting to change the image.

As for your the updated background in the customizer, I’m thinking the page that you modified may not display that particular widget area and the correct place to make these changes is inside of the BoldGrid Post and Page Builder editor for whatever page you’re editing.

I hope this helps! Please let us know if you have any other questions for us.

Hi Timothy,

I’m glad to hear that you’re making progress with your site’s customization!

Yes, you can definitely align your tagline to the left with the page title. Here’s how:

In your Dashboard, navigate to Appearance → Customize
In the Customizer menu, navigate to Design → Header → Header Layout → Select Layout
Browse the options to adjust the alignment of your tagline and other header elements. You should be able to be able to find a layout that aligns with your vision.

Please let us know if you need further assistance or if there’s anything else we can help with.

Thank you!

Hi Brett,

Thanks for reaching out, sorry to hear you’re experiencing some downtime with your Cloud WordPress Demo site. I visited the site and actually was able to access it. The temporary downtime you experienced could have been due to a number of factors. It’s possible there may have been a temporary issue with the server, or perhaps a plugin or theme update caused a conflict.

The good news is that BoldGrid Cloud demos are designed to be reliable, and the issue you experienced was likely temporary. However, if you continue to experience problems, be sure to let us know.

Jetpack notifications are usually pretty accurate. If it’s reporting your site as down does it come with any additional information? If so, you can copy/paste it into the thread here for us to review.

Remember, our BoldGrid backup plugin Total Upkeep can help to automate backups and includes an emergency restore option which can be helpful in situations like this.

I hope this helps, and please don’t hesitate to reach out if you have any further questions!

Hi Reymart,

Thanks for reaching out! If I’m understanding correctly you are using a BoldGrid theme with BoldGrid Post and Page Builder for WordPress and when you activate the Post and Page Builder plugin you lose functionality of your Gravity Form inside of the page editor?

If this is the case it could possibly be due to a plugin conflict or caching issue. First, clear your website and browser cache: Sometimes, old cache can prevent the new changes from appearing on your site.

After that make sure No Conflict is On under Forms -> Settings. Then try switching on WP_DEBUG to see if it reveals any errors in the console. If you do happen to see any errors copy/paste them here in the thread for us to review.

If that doesn’t produce any results the next step is to deactivate all other plugins aside from BoldGrid related plugins and Gravity Forms: Reactivate each plugin one by one to see if there’s a particular plugin that’s causing the issue.

You should also check Gravity Forms settings: Make sure that no custom CSS or JavaScript is interfering with the plugin’s functionality.

If these steps don’t resolve the issue, could you please provide a bit more detail about the specific problem you’re experiencing? Any additional information would help us in diagnosing the issue and provide a more accurate solution.

Thanks for reaching out and we’re here to help you through this.

Hi Claudia,

I’m sorry to hear that you’re having trouble using the Rankmath PRO SEO plugin with our Crio Pro WordPress theme. While we strive for maximum compatibility with popular plugins, there can occasionally be conflicts or issues.

Can you tell us exactly what you’re experiencing after installing Rank Math Pro? Also what is the correct functionality?

Without more details my first suggestions to resolve this error would be to try deactivating all other plugins except for Rankmath PRO to see if the issue resolves itself. If it does, reactivate your plugins one by one until you find the one causing conflict.

Based on similar issues I’ve seen in the past I would say if you’re running JetPack or Wordfence on your site that could likely be the culprit.

You can also try enabling WP_DEBUG to see if it reveals any errors. If so you can copy/paste them into the thread here for us to review.

Thanks Claudia, I hope this helps, we look forward to assisting you further!

Hi Timothy,

I’m sorry to hear that you’re having trouble with the font settings on your Crio Pro WordPress theme.
Let’s try to troubleshoot this together.

Firstly, let’s address the title font size issue. Please follow these steps:

Go to your WordPress Dashboard.
Navigate to Appearance > Customize.
Click on “Design > Header > Site Title“.
You should see the options to change the font size for your site title. Try to adjust it to your preference.
Click “Publish” to save your changes.

If the above steps don’t work, there might be some custom CSS that’s overruling these settings. Do you have any custom CSS added to your site?

As for the tagline issue, it’s possible that the casing is set in the customizer as well. Try to edit your tagline by going to Design > Header > Tagline > and check the Text Transform dropdown to change the settings. Make sure to save the changes and clear your site’s cache if you have a caching plugin installed.

Please let us know if the above solutions work for you. If you’re still experiencing issues, we’d be happy to help further. We may need some more information about your site, such as plugins you’re using or any customizations you’ve made.

I really hope this helps Timothy!

Thanks Jacque,

I agree that definitely seems odd. Have you already tried downloading the image from the host site and then uploading it directly to the “Media” section of your WordPress dashboard?

It’s possible hosting the images locally on your WordPress site could clear up the issue.

Hi Ryan,

Thanks for reaching out with your Total Upkeep question!

The transfer feature in the Total Upkeep plugin allows you to create a copy of your site and transfer it to another domain. It does not delete the original site. The original site will remain intact unless you manually delete it.

So, you can safely use the feature to clone your site to a new domain and then make your modifications. The original site will still be there unless you decide to remove it. To be safe I always take a backup of both the source and destination site before performing a transfer.

I hope this helps! Please let us know if you need further clarification or help with anything else. We’re here to assist you!

Hi Timothy,

Thanks for reaching out with your Crio Pro WordPress theme!

I understand you’re having trouble with an unwanted space below the header on your Crio WordPress theme. We inspected your page and it seems the issue might be related to Border settings or a defined height for a certain section on your Crio Header.

You can try to resolve this by using the Crio Customizer Controls to adjust the border:

From your WordPress Dashboard, navigate to Appearance > Customize.
Now, select Design > Header > Advanced > Border Here you can adjust the padding of the border section below your header. Try reducing it to a smaller value or removing the border element completely and see if it helps.

Remember to click ‘Publish‘ to save your changes.

I hope this helps! If you’re still having trouble, please let us know, and we’ll be happy to assist you further.

Hi Alex,

I apologize I did not realize this was for Total Cache specifically. I see that your already corresponding with Marco. I hope you were able to get this issue resolved!