Brandon C

Hello –

Thank you for reaching out regarding the historical list of sites showing in your BoldGrid Central dashboard. I’d like to clarify that this is a running historical list, and it’s not uncommon for old sites to appear in your dashboard. This list is there for reference purposes, and it does not impact your current Premium Connect Key or the performance of your active site.

The presence of older sites in your dashboard is merely a record of your historical website projects that you may have worked on or experimented with in the past. These sites do not have any effect on the functionality or billing of your Premium Connect Key, so you can rest assured that your current site is not affected by the presence of these historical entries.

If you have any further questions or concerns about your BoldGrid account or Connect Key, please don’t hesitate to reach out. We’re here to help and provide any assistance you may need.

I hope this helps! Please let us know if there’s anything else that we can answer for you.

Hi Johny,

Thanks for reaching out with your Total Upkeep questions. It is possible to exclude the users table in your backup. When taking the backup, under the database section select custom backup and find the option to exclude certain tables users and user meta and uncheck them. From there you can run your backup and restore to the destination site.

Just to be on the safe side I would take a backup of the destination site as well just to be sure you have an extra copy in the case something does go wrong in the site restoration.

Hi Patrick,

Thanks for reaching out, we apologize for the inconvenience we were experiencing a temporary issue with our purchase api but that should now be resolved. Let us know if you’re still unable to purchase Total Upkeep!

Thank you for your interest in our plugin! We’re looking forward to fulfilling all your site backup and migrations needs.

Hi Alexa!

Thanks for your screenshot, yes it worked fine! It looks like this is the correct location where your boldgrid_backup folder should be. Check your destination site and make sure Total Upkeep is installed and activated and then go back into your file system and try creating your boldgrid_backup folder manually and upload your backup zip file to that folder.

After uploading the zip file check the Backups section of your Total Upkeep dashboard to see if it appears.

I hope this works out for you Alexa. We’re right here to answer any further questions you might have!

Hi Michelle,

Thanks for reaching out with your Crio Pro WordPress theme questions! I inspected your site and it looks like the CSS selectors for your WooCommerce price text .woocommerce div.product p.price is hard-coded to reflect one of your color palette settings.

We can remove the CSS variable ('--color-1') with JavaScript, I created a function that should do that for you. When I removed the CSS variable it defaulted to this gold color #b3af54 so I replaced it with that color in the script but you can change it to any color you’d like. Here’s the function:
 

function removeCSSVariableAndChangeColor() {
  const selector = ".woocommerce div.product p.price";
  const elements = document.querySelectorAll(selector);

  elements.forEach(element => {
    // Remove the CSS variable
    element.style.removeProperty('--color-1');
    // Change the color to #b3af54;
    element.style.color = '#b3af54';
  });
}

// Call the function to apply the changes
removeCSSVariableAndChangeColor();

 
To implement this JavaScript function visit your WordPress Customizer CSS/JS Editor section and paste the script into JS Code section.

I hope this helps Michelle! Please let us know if there’s any thing else that we can answer for you.

Hi Khai,

Recovering pages from the “Trash” in WordPress post BoldGrid Inspirations is quite straightforward. Here’s how you can do it:

From your WordPress dashboard, hover over “Pages” and then click on “All Pages“.

At the top of the screen, you’ll see a tab labeled “Trash“. Click on it.

This will take you to a list of all the pages that have been moved to the trash. Simply hover over the title of the page you want to restore, and you’ll see a few options appear beneath it.

Click on “Restore“. This will move the page back to your list of active pages.

Please note, the pages will retain their original content, but if you’ve changed themes, you might need to adjust the layout or design to work with your new theme.

I hope this helps! If you have any other questions or concerns, please don’t hesitate to ask.

Hi Alexa,

Sorry the screenshot may not have linked over correctly. You can use ImgBB to easily create a link for you screenshot and share it with us that way.

We’re looking forward to assisting you further with this!

Hi Pat!

I’m stoked to hear that you were able to delete the sidebars on your individual pages successfully! It’s was a pleasure to assist you and I’m glad you found my responses helpful.

Don’t hesitate to reach back out if you need help with anything else!

Thank you

Hey Pat, sorry to hear you’re still having trouble with this.   If I’m understanding this correctly you have the sidebar displaying in the area you want it to now but it has also populated in other areas of your site?  Here are the steps I would take to resolve this:

1. In your WordPress Dashboard, go to “Pages” and then click on “All Pages.”
2. Open each page individually and go to the “Document Settings” in the right-side menu.
3. Under “Page Attributes“, there’s an option for “Template“. Click on the dropdown and select “No Sidebar” or “Full-width” (whichever option is available).
4. After you’ve made the change, remember to click “Update” to save.

Repeat these steps for each page where you want to remove the sidebar. But for your blog page, don’t change the template, leave it as “Default Template” or a template with a sidebar.

Answering your other questions:

2. You don’t need to add a new block on your blog page every time you want to add a new post. Once you create a post it should auto populate on the archive page you created.
3. You can essentially copy/paste an image into your Post and Page Builder page but to prevent broken links you want to add an image to your website directly before placing it on the page. You should first insert an image block to ensure you’re pulling the image from your WordPress Media section. From your page or post editor, click the ‘+‘ button to add a new block and then select ‘Image‘. You can then upload an image or select one from your media library.

I hope this helps! Let us know if you have any other questions.

Hi Alexa,

Thanks a lot for reaching out! We can help you find the correct folder to place your Total Upkeep backup file.

The actual folder you should be looking for in the destinations sites file structure is boldgrid_backup folder. You can normally find it in your top level folder /home/your-website along side of your public_html folder. Once you upload your zip to the boldgrid_backup folder it should appear in your Total Upkeep “Backups” dashboard.

You can follow this guide for the step by step directions on how to set this up. I really hope this helps Alexa. Let us know if there’s anything else that we can answer for you!

Thank you

Hi Yasir!

I’m so happy to hear that you were able to get this resolved. I should have mentioned caching would probably be necessary especially because you had already been making a lot of changes on your site.

Please don’t hesitate to reach back out if there’s anything else that we can answer for you!

Hi Yasir, thanks for clarifying that!

I inspected the header text in your “Hero section” and it looks like you have too much padding added to the column that holds your text causing it to bunch up like this.

I would go about resolving this by duplicating the row that holds your text (Hover over the text and click the hamburger of the “yellow” tab that appears to pull up its options and click “Clone“), then use the responsive utilities in Post and Page Builder to hide the original row that holds your text on “Mobile Devices” and “Tablets”. Also hide the newly created row of text on “Desktop” and “Laptop” screen sizes.

After that, switch to the “Phone View” screen by clicking the “phone” icon in your editor toolkit so that you can view the page from a mobile perspective.

You should only see one row of text for your title. Hover over the text again but this time choose the “blue” column hamburger toggle and click “Advanced Control“, and here you can adjust the padding on mobile devices only for your element.

I hope this helps Yasir! Please let us know if you have any questions!

Hi Thonas,

Thanks for reaching out with your Crio Pro WordPress theme questions! I’m sure we can help you get your custom menu displaying properly.

It looks like your elements may not be aligned on the same row in your page header, You also seem to have your Logo center aligned. I think you’d benefit from creating 3 columns in your page header and placing your Site Logo to left of the header and your Navigation Menu to the right.

I created a short slide to show you how I’d set this up.

GuideHowtoCreateaCustomLogoandNavigationMenu_PDF_2023-10-16211003.676609

Here’s the finished Custom Page Header:

You can use the drag and drop handles on each column to get your elements to display exactly how you want them to inside of their respective columns.

I hope this helps! Please let us know if you have any other questions for us.

Hi RA,

That is a great question and I think you made an awesome decision to switch to Crio! The transition to Crio can be done smoothly without affecting your client’s live site. Here are the steps that you can communicate to your client:

Create a Staging Site: First, it would be best to set up a staging site. A staging site is a clone of your live website where you can test any changes or major updates before applying them to your live site. This way, you can explore the Crio theme without impacting your customer’s website. If you don’t know how to do this your web host will likely be able to guide through the process of creating the staging site

Install Crio on Staging Site: Once the staging site is set up, you can install the BoldGrid Crio theme there and experiment with it as much as you want. Crio will retain all of the elements from BoldGrid Post and Page Builder as it integrates seamlessly. The major difference will be that you’ll likely need to setup your header and footer as Crio introduces many new customization features.

Heres a video that we created that should help you get familiar with using page headers and footers in Crio. It actually uses the same drag and drop functionality as the BoldGrid Post and Page Builder.

Customize and Test: Customize your new theme as per your requirements and thoroughly test all functionalities, including the compatibility with WooCommerce and other plugins. If you run into any issues or need assistance with customization, our support team is always ready to help.

Deploy the Changes: Once everything on the staging site is working as expected, you can then replace your live site with the staging site.

Keep in mind that the transition should be planned and executed carefully to avoid any downtime. If you need any assistance during the transition, feel free to contact us. We’re always right here to help.

Please let us know if you have any other questions or concerns.

Thanks!

You’re very welcome Flo!

I believe you have it down!  Please don’t hesitate to let us know if you continue to have trouble we’re always here to help.

You’re very welcome Pat! I’m glad to hear that the information was helpful and you’re making progress with your Crio theme adjustments. Caching can sometimes delay the visibility of changes, so it’s great that you’ve cleared both page and browser cache.

Remember, with the Crio Pro WordPress theme, you can customize every color and font throughout your website, so if you are still having issues with colors not updating, make sure you’ve made the changes in the correct place in your Customizer settings.

If you run into any more issues or have further questions, don’t hesitate to reach out. We’re here to assist you!

Hi Pat!

We’re happy to help with your color palette issue in the Crio Pro WordPress theme!

When you make changes to the color palette in the WordPress Customizer, those changes should apply globally across the site. However, keep in mind that these changes apply to the default palette used by the theme, and not to individual elements that might have been manually set to specific colors.

If you have manually set colors on specific pages, you would need to go back and manually change these. Here’s how you can do this:

1. Navigate to the page you want to edit.
2. Click on ‘Edit Page‘.
3. In the page editor, select the element you want to change the color of.
4. In the properties panel, find the color setting and change it to your new color.

Repeat this process for all elements and all pages where you have manually set colors.

If this doesn’t seem to solve the problem, please let us know and we can explore other options to get this resolved.

Thanks Pat!

Hi Leane,

Thanks for reaching out, sorry to hear you’re having problems uploading your Total Upkeep backups to Google Drive. In some cases, reauthorizing Google Drive can solve this problem. You can do this by going to Total Upkeep > Settings > Google Drive in your WordPress dashboard and clicking on the “Deauthorize” button. After that, you can reauthorize Google Drive.

It’s important to note that when sending your Total Upkeep backups to Google Drive. You want to make sure the box is checked for Google Drive storage from the Total Upkeep -> Settings -> Backup Storage section.

Lastly, you want to confirm that you have enough storage space available in your Google Drive. If your storage is full, the backup will not be able to upload.

We have some questions for you so that we can begin troubleshooting:

1.) Is this your first time attempting to send a backup to Google Drive using Total Upkeep? If not when was the last time you were successfully able to complete a transfer?

2.) If this is not your first time attempting to send a backup to Google Drive did you first experience this error? Was it after making a change to your WordPress site such as, updating your PHP version, core WordPress version, or Total Upkeep/Total Upkeep Premium plugins etc?

3.) Could you please allow us review your backup logs?

To view your logs visit the “Tools” section of your Total Upkeep dashboard, click Logs and look for your most recent log. It will have a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

You can copy/paste them using a PasteBin and create a link and share it with us here in the thread.

Thanks Leane, we’re looking forward to helping you to get this up and running quickly!

Hi Iana,

Thanks for sending over your latest Sanity Check. We just want to confirm your Sanity Check settings because there is a very specific way to set this up. Here are the steps:

1. From the inside of your Total Upkeep dashboard click the Backup Site Now button
2. Under Files and Folders type *.txt into the Includes input. This ensures that only .txt files will be included in the backup.
3. Under Database exclude all database tables.
4. Click Backup Site Now

After running your backup visit the “Tools” section of your Total Upkeep dashboard, click Logs and view your last log to confirm that it completed.

The reason for confirming these settings is one thing that stood out to us is that “0” files were present in this log, indicating that .txt files may not have been properly included in the Sanity Check. You can confirm this by reviewing these lines in your latest log.

[2023-10-09 17:39:05 UTC] Finished creating list of files to include in zip. 0 files in zip.

…and…

Archive filepath / size: /home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231009-173904.zip / 0 (0.00 B)

Thank you Iana, we’re looking forward to working through this with you!

Hi Hope,

Unfortunately we do no offer phone support at this time but if you can please give us more details about exactly what it is you’re attempting to change on your website we can definitely help you break it down and resolve your issues one by one.

Here are the initial troubleshooting steps that we went over in the last thread:

1.) Are you working inside of the BoldGrid Post and Page Builder editor or some other area of WordPress?

2.) What items are you attempting to remove?

3.) Can you link us to a page where this issue is happening on your website?

Once you’ve replied with your answers to these questions it will help us to better understand what it is you wish to do and the functionality you’re attempting to create.

Thanks Hope. We’re looking forward to your reply.