Brandon C

Hi Iana,

I see you have a contact in with Premium Support as well. We’ll keep move this contact there just to keep everything in one place. We hope to help you get this resolved as soon as possible.

Thank you!

Hi Leane,

I’m sorry to hear you’re still having trouble with this. There could be a deeper issue at play and we would like to take a direct look if that’s okay with you. I encourage you to reach out to our BoldGrid Premium support directly from your BoldGrid Central account dashboard.

If you need help accessing your BoldGrid Central account you can review this guide for assistance. From there you can give us permission to access your site directly and inspect the issue.

Thanks Leane, we’re looking forward to helping you resolve this!

Hi Clayton!

Thanks for reaching out and thank you for your recent Total Upkeep Premium purchase!

In order to unlock the functionalities of your premium plugin you must first download and install the Total Upkeep Premium plugin, and also input your BoldGrid Premium Connect Key.

The Premium Connect Key can be accessed from the “Connect Keys” section of your BoldGrid Central account.

After that follow the prompt to input your Premium Connect Key in your Total Upkeep dashboard. It can be accessed from the Total Upkeep > Premium Features section of your WordPress admin area.

I hope this helps Clayton, please let us know if there’s anything else that we can answer for you!

Hi Eduardo!

Thanks for reaching out with your inquiry about BoldGrid Speed Coach! Speed Coach is a comprehensive tool designed to optimize your website’s speed and performance.

Here’s how it works: Speed Coach performs a thorough website speed test, which inspects not just the speed, but many factors that contribute to your website’s overall performance. After performing the test, it provides you with an in-depth report full of actionable steps that you can take to improve your website’s speed and usability.

Besides speed enhancement, these changes often contribute to better user experience and SEO rankings as well, as search engines favor faster websites.

So, yes, using BoldGrid’s Speed Coach can help you dramatically improve your website speed by providing you with a clear roadmap of changes to make.

Many of our customers couple this with our caching plugin W3 Total Cache to maximize site performance optimization.

I hope this helps Eduardo! Please let us know if there’s anything else that we can answer for you!

Hi Leane,

Thanks for trying those methods. System Cron may not be available on your site, because not all WordPress hosting includes access to the System Cron. If it is available you can find it inside of your Total Upkeep backup settings. Total Upkeep > Settings > Backup Schedule, then scroll to the bottom of the page and you see a drop down under scheduler.

If that doesn’t work we’ll switch gears because from the looks of your log the full backup is completing. It’s just a matter of if it’s actually attempting to send it to the remote server or if it’s still being stored on the web server somewhere. If you have lots of old backups in your Google Drive try clearing them out and retrying your backup to see if it effects your “Retention” settings.

Thanks Leane, we hope to hear back from you soon!

Hi Darlene!

Thanks for reaching out with your Total Upkeep questions! The free version of Total Upkeep keeps up to two (2) recent backups on your web server. This limit helps manage storage space on your server. If you need to keep more backups or want to store them off-site, consider upgrading to Total Upkeep Premium. The premium version provides options to automatically transfer backups to remote storage locations like Amazon S3, Google Drive, or FTP.

I hope this answers your question. Please let us know if you’d like more information!

Hi Thomas,

To access your premium key you need to log in to BoldGrid Central using the exact same credentials you use to log in to your DreamHost web hosting account. This can be done because DreamHost is actually one of our Premium Partners!

After logging in to your BoldGrid Central account locate the section titled “Connect Keys” to access your “Premium Connect Key”. Your Premium Connect Key can be accessed from your DreamHost account as well. They might have switched up their UI since that article was published but I’m sure DreamHost awesome support could show you where to find it if you have trouble.

Lastly after accessing BoldGrid Central you should follow this link to access the our Premium Support forum so that we can take a direct look at your Page Header issue in a private setting.

Thanks Thomas, let us know if you have any questions!

Hi Thomas,

Sorry to hear you’re still having trouble, this is normally a pretty straightforward setup. I see you have a Premium Connect Key so I’d like to get you over to BoldGrid Premium Support and with your permission you can allow us access to your website using a plugin like Temporary Login Without Password.

We’re happy to dive further into this with you. If you’ve never logged in to your BoldGrid Central account you can follow this link to learn how to do so.

Thank you!

Hi Thonas,

I inspected your page and I see you did manage to get the logo left aligned but I’m still noticing one full width column spanning the width of the top of your page. If you refer to the link above the short guide explains how to create a 3 column section and how you should place your logo and Nav menu in the correct columns to have them display side by side. I’ll place that link here again.

Starting fresh will probably be the best thing do and being that your site header is not that complex it might be a good option to set it up using the preset customizer layouts. You would navigate to Design → Header → Site Header Layout, from the WordPress Customizer and there are many options to choose from that are much easier to configure.

Thanks Thonas, be sure to get back with us if you have any questions!

Hi Yasir,

Thanks a lot for reaching out with your Crio Pro WordPress theme questions. We’re happy to help with your Page Header, let’s first clarify exactly what it is that you want to do.

When inspecting your page header on mobile here’s how it looked on our end:

And here’s how it looks with the Hamburger Nav Menu expanded:

If you can explain exactly where you would like your elements to be placed I’m sure we can assist you further with this. It would also be helpful to know how you’re implementing your page header. If you’re using the native Crio page headers you can change the layout of your page headers from the Design > Header > Site Header Layout > Select Layout.

You can also use a Custom Crio Page Header to capture the desired layout of our page header. Custom Page Headers in Crio use the same drag and drop functionality as the BoldGrid Post and Page Builder. We have a video you can follow that shows how to set this up in your Crio theme.

I hope this helps Yasir. We look forward to assisting you further with this if need be!

Hi Leane,

Thanks for sending over your log. It seems to be an automated cron process running although you’ve canceled it. Normally when this happens you can remove the cron job by completely removing Total Upkeep and then reinstalling the latest versions of the plugin.

You’ll find both plugins inside of your BoldGrid Central accounts “Plugins” section. After reinstalling Total Upkeep you’ll want to check your Google Drive settings and confirm that (1) in your Total Upkeep settings you do have “Google Drive” checked, and (2) you’re using “Cron” and not “WP Cron”. And then retry authorizing google drive and running a backup.

Thanks Leane, we look forward to helping you to get this resolved!

Hi Pat! Thanks for your Crio Pro WordPress theme questions!

I visited the your Blog page URL and I’m noticing the URL displays as ?page_id=108 and it produces a 404 page. This indicates the blog page has yet to be properly configured. When you create a blog page in WordPress the idea is to display a list of archived post in the order of your choosing. I don’t think there is a need to remove the existing blog page. The “Blog” page itself is only meant to be a place holder for this archive page. That explains why you don’t see any content when you attempt to edit the blog page itself.

In order to customize your crio blog page you must first set the blog page in your Homepage settings Appearance → Customize → Design → Homepage. The blog page should be set to the blank page you created and titled “Blog”. This will allow the archive to appear as it does in the Customizer.

Still in the Customizer menu, navigate to Design → Blog → Blog Page → Post List Settings to further modify your Post list archives.

I hope I’ve answered all your questions Pat, please let us know if you need further assistance with this we’re happy to help!

Hi Ms. Xu,

Thanks for reaching out! We took a look a the website you linked in the thread. This seems to be a custom WordPress theme that was likely created from scratch by a paid developer. You could likely achieve a similar effect using BoldGrid Post and Page Builder and Crio Pro WordPress theme to create a full-width banner section on your homepage and adjust the typography, colors, and other design elements to match the style you’re aiming for.

As far as setting up the animations and transitions, we have some built-in effects you can utilize but you’ll probably need to extend the functionality using custom CSS or third-party plugins to add smooth transitions or animations to your banner. Here are some animation plugins you might find useful:

1. Animate It! This plugin allows you to scroll and add CSS3 animations. It also offers the option to add custom CSS classes to individual animation blocks.
2. SVG Support This plugin allows you to animate SVG files, which can be a clean and efficient way to add animations to your site.
3. Slider Hero This plugin features a unique hero slider with video, slider, and intro section built-in animations.

Remember, when adding plugins to your WordPress site, it’s best to keep them to a minimum to avoid slowing down your site. Always check that the plugin is compatible with your version of WordPress, and regularly update the plugins for security and functionality.

We did not get a link to the URL of your website.  If you can send that over to us in the thread we can take a look and see recommend a starting point for you to accomplish this task.

I hope this helps!  Please let us know if you have any other questions for us.

Hey Flo,

I’m happy to hear you’re making progress! You’re right, as long as the /staging links are replaced correctly when pushing the site live, you should not have any issues. Here’s what you should note:

1. When moving from staging to live, all instances of the “/staging URL” should be replaced with the live site URL. This includes internal links, images, scripts, etc. This is usually handled by a search and replace script or tool in the migration process.
2. If you are creating new internal links on the staging site, you should create them with the /staging path structure. This is because when the site moves from staging to live, these links will be automatically updated to the correct URL structure.
3. There could be issues if the replacements are not done correctly or fully. For example, if a /staging URL is hardcoded somewhere in the theme or plugins, it might not get replaced, leading to a broken link. So, it’s always good to double-check everything after the migration.
4. As a best practice, it’s recommended to keep a backup of your live site before making any major changes like this. This way, you can always revert back if something goes wrong.

I hope this helps clarify everything for you. Let us know if you have any other questions!

Hi Flo,

I’m sorry to hear you’re experiencing difficulties with your staging environment created with Total Upkeep. This issue seems like it could be related to the URL settings in your destination installation.

When you create a staging environment, WordPress should automatically update all the URLs to match the new staging path. However, in some cases, some URLs might not be updated correctly, causing the issues you’ve described.

Here’s what you can do to resolve this:

1. **Check and Update Permalinks:** Log in to your staging site’s WordPress admin dashboard. Go to Settings > Permalinks and simply click on the “Save Changes” button without making any changes. This forces WordPress to regenerate the .htaccess file, which might solve the issue.

2. **Search and Replace URLs:** If the above step doesn’t solve the issue, you might need to manually update the URLs in your staging site’s database. You can use a plugin like “Better Search Replace” to do this. Be sure to backup your staging site before using search and replace tools.

3. **Clear Cache:** Clear your browser cache and your website’s cache (if you’re using a caching plugin). Outdated cache files can sometimes cause issues with links and navigation.

If you continue to face issues after trying these steps, please let us know and we’ll help you troubleshoot further.

I hope this helps, please let us know if we can assist you further with this!

Hi RA, Thank you for reaching out, and we appreciate your patience as we work to address the issues you’re experiencing with the BoldGrid Haven theme and WooCommerce integration.

Firstly, I want to assure you that we are aware of the “outdated copies of WooCommerce template files” warning you’ve encountered. The BoldGrid Haven theme is currently considered a legacy theme, and as such, it only receives core updates to ensure its basic functionality, so simple issues like this will arise from time to time. Our development team is actively working on resolving this WooCommerce template warning, and we appreciate your understanding as we work towards a solution.

Regarding the customization options for product and shop templates in Haven, I understand your frustration, and I want to offer a solution that might better suit your needs. Given the evolving landscape of WordPress themes and the increasing demands of WooCommerce, we recommend considering our latest theme, Crio Pro WordPress theme!

Crio is a fully up-to-date WordPress theme with seamless WooCommerce integration. It not only addresses compatibility concerns but also comes with over 400 customizable options right out of the box. This extensive set of customization options ensures you have greater control over the look and feel of your website, especially when it comes to product and shop templates.

While we are committed to supporting the BoldGrid Haven theme, Crio represents a more modern and feature-rich option that is continually updated to meet the latest standards. Transitioning to Crio can provide you with a smoother experience and access to a wider range of customization possibilities.

If you choose to make the transition, our support team is ready to assist you every step of the way. We understand the importance of a seamless experience for both you and your customers.

If you have any further questions or concerns or if you’d like assistance with the transition to Crio, please don’t hesitate to reach out. We value your feedback and are dedicated to ensuring your satisfaction with our themes.

Thank you for your understanding and continued support!

Hey James,

No worries, I’m happy we were able to clear that up.  I hope you can get everything up and running quickly.  Don’t hesitate to reach back out to us if there’s anything else that we can answer for you!

Hi Dianna,

Thanks for reaching out with and thank you for using the Grid-One theme with BoldGrid Post and Page Builder for WordPress!

Make Pages Private

In order to change a Page’s visibility to privately published from publicly published you review the following steps:

1. Log into your BoldGrid website.
2. Hover over Pages, then select All Pages, from the left-side menu. 
3. On the next screen, with all your Pages listed, select the Page you would like to change the viability for. 
4. Once the editor opens up, to the right, you will see the Publish settings column. Next to the Visibility option, click the Edit link. 
5. Select Private, then click on the OK button. 

Then the page will be published privately. Once you are ready to publish the page publicly, the process is the same.

1. Open the Page in the Page Editor (as described above).
2. From the Publish settings column, select the Edit link next to Visibility option. Then select Public and click on the OK button.

Remove menu items

To remove items from your menu you first need to:

1.) Click Customize, then Menus from your BoldGrid dashboard.
2.) Click the menu you want to remove items from, then click the drop-down arrow beside the menu item you want to remove to expand it.
3.) Click Remove.

I really hope this helps Dianna, please let us know if there’s anything else that we can answer for you!

Hi James, thanks for your reply.

We do apologize if we missed your contact from October 3rd. I looked through our queue and do not see the contact at all. Is it possible you can link us to the ticket so that we can view it?

I think you might have us somewhat confused with your web host. I performed a search of your URL and I see that you host with our one of our premium partners “InMotion Hosting“. That would explain why the premium version of Total Upkeep was included in your WordPress plugin suite.

If you were to transfer the site to another web host you only retain your premium features if you still have an active account at InMotion Hosting because it uses the premium license key that is tied to that account. If your wish is to discontinue service with InMotion Hosting you would need to purchase Total Upkeep premium at this link.

I’m not sure who told you that we don’t create plugins but we are a theme and plugin developer specifically. What we don’t do is offer Google Workspace through AMP. That sounds like a hosting product offered by IMH. We do not offer any type of email account support other than troubleshooting WordPress notification errors that are directly caused by, or effecting one of our themes or plugins.

WP Plans including Hack and Malware protection are also services that are offered by your hosting company. The main security matters we handle are related to vulnerabilities in our themes and plugins, or helping secure your WordPress site from the website level. I think you’re looking for more server level based security.

You should contact IMH support directly for more assistance on these matters.

Thanks James, let us know if we can answer anything else for you!

Hey Diana!

That’s is exactly why we are here! I’m so happy to hear that you were able to get this resolved and it was a pleasure to assist you! Please don’t hesitate to reach back out if you ever have anything else that you would like for us to answer for you or assist you with!

Thank you!