Brandon C

Hi Dianna,

Thanks for reaching out with and thank you for using the Grid-One theme with BoldGrid Post and Page Builder for WordPress!

Make Pages Private

In order to change a Page’s visibility to privately published from publicly published you review the following steps:

1. Log into your BoldGrid website.
2. Hover over Pages, then select All Pages, from the left-side menu. 
3. On the next screen, with all your Pages listed, select the Page you would like to change the viability for. 
4. Once the editor opens up, to the right, you will see the Publish settings column. Next to the Visibility option, click the Edit link. 
5. Select Private, then click on the OK button. 

Then the page will be published privately. Once you are ready to publish the page publicly, the process is the same.

1. Open the Page in the Page Editor (as described above).
2. From the Publish settings column, select the Edit link next to Visibility option. Then select Public and click on the OK button.

Remove menu items

To remove items from your menu you first need to:

1.) Click Customize, then Menus from your BoldGrid dashboard.
2.) Click the menu you want to remove items from, then click the drop-down arrow beside the menu item you want to remove to expand it.
3.) Click Remove.

I really hope this helps Dianna, please let us know if there’s anything else that we can answer for you!

Hi James, thanks for your reply.

We do apologize if we missed your contact from October 3rd. I looked through our queue and do not see the contact at all. Is it possible you can link us to the ticket so that we can view it?

I think you might have us somewhat confused with your web host. I performed a search of your URL and I see that you host with our one of our premium partners “InMotion Hosting“. That would explain why the premium version of Total Upkeep was included in your WordPress plugin suite.

If you were to transfer the site to another web host you only retain your premium features if you still have an active account at InMotion Hosting because it uses the premium license key that is tied to that account. If your wish is to discontinue service with InMotion Hosting you would need to purchase Total Upkeep premium at this link.

I’m not sure who told you that we don’t create plugins but we are a theme and plugin developer specifically. What we don’t do is offer Google Workspace through AMP. That sounds like a hosting product offered by IMH. We do not offer any type of email account support other than troubleshooting WordPress notification errors that are directly caused by, or effecting one of our themes or plugins.

WP Plans including Hack and Malware protection are also services that are offered by your hosting company. The main security matters we handle are related to vulnerabilities in our themes and plugins, or helping secure your WordPress site from the website level. I think you’re looking for more server level based security.

You should contact IMH support directly for more assistance on these matters.

Thanks James, let us know if we can answer anything else for you!

Hey Diana!

That’s is exactly why we are here! I’m so happy to hear that you were able to get this resolved and it was a pleasure to assist you! Please don’t hesitate to reach back out if you ever have anything else that you would like for us to answer for you or assist you with!

Thank you!

Hi James, Thanks a lot for reaching out!

The standard version of Total Upkeep is fully capable of backing up your website effectively. The premium version, while offering additional features and benefits, is not necessary if your primary concern is backing up your business website.

With the standard version, you can confidently schedule regular backups, perform manual backups, and restore your website to a previous state if needed. It covers the fundamental backup needs for most users, ensuring the security and reliability of your website.

We have a guide for you to follow that shows you exactly how to initiate a backup with Total Upkeep.

I hope this helps! Please let us know if you have any other questions for us.

• This reply was modified 1 year ago by Brandon C. Reason: Manual Backup, Total Upkeep

Hi Simon,

Thanks for reaching out with your Crio Pro WordPress theme questions! We can definitely help you get your iframe elements displaying properly.

Please link us to a page on your website where this issue is present so that we can inspect it using our browser tools. We should be able to come up with a custom css fix at the very least that you can modify to suit your needs.

Thanks Simon, we’re looking forward to hearing from you!

• This reply was modified 1 year ago by Brandon C.

Hi Koo,

Thanks for reaching out with your BoldGrid Post and Page Builder questions!

I am not familiar with Oxygen Builder but I can confirm that it is not needed to run any BoldGrid products on your WordPress website.

BoldGrid is a company that provides a suite of WordPress plugins, themes, and services designed to work together to give you the ability to create and manage a great looking WordPress website with minimal time and effort.

You can visit our official BoldGrid product info page for more details on our themes, plugins, products and services.

I hope this helps Koo. Please let us know if you have any other questions for us.

Hi Andrea,

Thanks for reaching out with your Total Upkeep questions! Total Upkeep has not been tested with Backblaze to my knowledge and we do not have a direct integration for it but I think you should be able to set this up as a remote backup and use an FTP client like FileZilla to send backups to BackBlaze.

I don’t know how much it will help but I also located a guide on how to use FileZilla Pro with Backblaze, but I understand this is specifically for the FileZilla pro version.

I hope this helps Andrea, please let us know if there’s anything else that we can answer for you!

Hi Hillary,

Thank you for reaching out to BoldGrid Themes support! We appreciate your interest in our products.

I wanted to bring to your attention that our support forum is specifically dedicated to addressing inquiries related to BoldGrid Themes. While we’re more than happy to assist you with any questions or issues you might have regarding our themes, it’s important to note that our forum isn’t intended for general WordPress support.

I took a look at the media query in your code and it looks to be setup correctly. Maybe emphasizing the font size with an !important tag will allow your changes to display correctly. Here’s how I would set this up:

@media screen and (max-width: 600px) {
  #digestion-guide-2 {
    font-size: 16px !important;
  }
}

I really hope this helps! If you have inquiries or need assistance related to the broader aspects of WordPress or topics beyond BoldGrid Themes, you might find the official WordPress support forums or other community platforms more suitable for such discussions.

That being said, if you have any questions or concerns related to our themes or any BoldGrid-specific features, feel free to share them here, and we’ll do our best to provide you with the support you need.

We appreciate your understanding and cooperation. If you have any BoldGrid Themes-related questions, please don’t hesitate to ask!

Thank a lot Scott,

If you look closely this actually looks like a totally different error, it is referencing line 59 when before the issue was on line 153. It would be best if we can get you over to premium support so that we can create a backup of your site to replicate the issue and work through this offline.

We look forward to seeing your there!

Hi Diana!

Thanks for reaching out with your question about working with images and text in BoldGrid Post and Page Builder for WordPress!

Generally, when you edit an image in Post and Page builder you can click on the image to select it and choose the “music note + camera” icon to access the image settings. Within the image settings, there should be an option to add a caption or description. This text will usually appear below the image.

You can also treat the image just like a text element and simply point your courser towards the beginning or end of the image and drop down to create a new element. Then click inside the new element and begin writing your text.

I hope this helps explain working with images and text in Post and Page Builder. Please let us know if you need further assistance with this. It would also be very helpful if you could attach the URL you’re working on to the thread as well. This will allow us to pull up your website and inspect it using our browser tools if need be.

Thank you Dianna!

Hey Scott,

Thanks for trying that out for us. I see that you’re a premium user so if you don’t mind, if you we can get you over to premium support we can log in to your site and address the issue directly with your permission.

I know a new update to Crio Premium just went out as well. A good idea might be to remove your current Crio Premium installation completely then reinstall the latest version by downloading it from the Plugins section of your BoldGrid Central account.

If that doesn’t resolve the issue we hope we can get you over to premium so that we can address it head on.

Thanks Scott, I hope this helps!

Hi Lisa,

Thank you for reaching out and yes excluding files and folders can definitely be done using Total Upkeep. If you could please review this guide we include an explanation of how to exclude file and folders using Total Upkeep.

I hope this helps! Please let us know if there’s anything else that we can do for you!

Hi Frederico,

I’m sorry to hear your having issues uploading Total Upkeep backups to Amazon S3. I’m guessing this is your first time setting this up as well. You might gain some insight from following our guide on uploading backups to S3.

Please review the guide and let us know if we you still need our assistance in troubleshooting this after doing so.

Thanks Frederico

Hey Bob! I think we have a ticket in for this in Premium Support. I’m going to go ahead and close this one out so we can keep everything in one place.

Thanks a lot Bob!

Hi Bob,

Thanks for reaching out with your Crio Pro WordPress theme questions. We’re happy to help you with your custom Crio page headers and get them displaying the way you’d like them to.

We inspected your page and I do see that you have your menu items center aligned. This formatting can be changed by editing the navigation section custom page header editor. You’d need locate and edit the custom page header you’re working with and click anywhere inside of the navigation menu to bring up it’s options and click the “pencil” icon to edit it.

If you don’t see the Navigation Menu options right away click the orange pencil & ruler icon and they should generate. If you notice towards the bottom of these control settings there is the option to set your menu item alignment.

As for the line height of your menu items if you would like to adjust that you’d need to switch to the WordPress Customizer and navigate to Design > Menus >, select the menu you’re working on then chose Menu Items > Spacing and this control setting should allow you to adjust the space between your links.

Underline Items on Hover

In this same section, right above spacing there is an option called “Hover Style“. If you click into this control you’ll see a drop-down titled Hover Effect. I think the important thing here is to make sure that you are editing the correct menu or else you won’t see your changes.

I hope this helps Bob. Please reach back out to us if you have further questions, we look forward to assisting you further with this!

Hi Gina,

Thanks a lot for reaching out, I can confirm that the latest version of Crio Pro WordPress theme is compatible with WordPress Version 6.3.1.

Can you make sure that your Crio WordPress Theme as well as the Crio Pro plugin are both up to date. Respectively the latest versions are Version: 2.21.0 (theme) and Version: 1.10.1 (plugin). The latest versions of both can be found in your BoldGrid Central account from the “Crio Pro” section.

I hope this helps! Please let us know if you still have this issue after confirming the theme and plugin versions.

Hi Jon,

Thanks for reaching out, we are happy to help troubleshoot your Site Check error with Total Upkeep.

If you recently routed traffic through SiteLock WAF it’s likely the reason for the new Stacktrace error. The first thing I would do is removing Total Upkeep then reinstalling the plugin to see if it clears the error message.

The next thing I recommend is making sure all of your plugins, themes and core files are updated to their latest version. I also suggest making a backup of your website before running any of these updates in the unlikely event that something happens during the update process. That way, you will have something to restore from should any issues occur. It is possible that the error was caused by some kind of incompatibility with an older core version, theme, or plugin file and running the updates will ensure that you have the most stable versions of everything operating on your website.

Hopefully removing and reinstalling Total Upkeep gets your website functioning as expected again and please let us know if you have any additional questions for us!

Thanks for your reply Mark,

You may also need to activate your premium connect key because you won’t have full access to Crio Premiums features until you attach it to your WordPress instance as well.

You can obtain it from the “Connect Keys” section of your BoldGrid Central account and inside of your WordPress admin dashboard visit Settings > BoldGrid Connect to input the Premium Connect Key.

Thanks Mark, please let us know if you’re still having problems after trying this.

Hi Will,

Thanks for reaching out, sorry to hear you’re having problems uploading your Total Upkeep backups to Google Drive. When sending your Total Upkeep backups to Google Drive. You want to make sure the box is checked for Google Drive storage from the Total Upkeep -> Settings -> Backup Storage section.

We have some questions for you so that we can begin troubleshooting:

1.) Is this your first time attempting to send a backup to Google Drive using Total Upkeep? If not when was the last time you were successfully able to complete a transfer?

2.) If this is not your first time attempting to send a backup to Google Drive did you first experience this error? Was it after making a change to your WordPress site such as, updating your PHP version, core WordPress version, or Total Upkeep/Total Upkeep Premium plugins etc?

3.) Could you please allow us review your backup logs? You can copy/paste them using a PasteBin and create a link and share it with us here in the thread.

Thanks Will, we’re looking forward to helping you to get this up and running quickly!

Hi Lisa,

I realized you have your background image set to the “Row” instead of the overall section and that’s is why it’s adding padding based on a Media Query break point. What you should do is remove the image from the row, then hover over the section and select the black (section) toggle to add your background image.

Adding the image as your section background should ensure that is spans the full with of the element no matter the screen size.

I hope this helps.