Christopher M

Hello laverne,

Thanks for submitting question about BoldGrid Backup. Are you getting any kind of error messages after installing the Backup plugin?

When you attempt to save changes what happens specifically?

Best,

Christopher M.

Hi Allison,

Thanks for submitting a question about menus and background images. Your theme has an “Above Header” menu area, which you can access from the Customizer. You can move your primary menu to that location in order to center it. I’m not sure what you mean in the second part of your question. Some of pages display background images and patterns differently. You can edit all of the affected sections in the Page editor.

Best,

Christopher M.

Hello Alex,

Thanks for submitting a question about whether or not BoldGrid is a good fit for you. BoldGrid automates a lot of industry-standard design choices to allow you to build a great-looking site quickly. But this is on the “front end” of the site.

Everything you’ve mentioned is certainly possible but it would be build into the “back end” of the site, in the WordPress installation. In theory, you would use a handful of plugins and, if necessary, the expertise of a WordPress developer to manage the source files and database.

Best,

Christopher M.

Hello Ella,

Thanks for submitting a question about your call to action. Are you able to edit your Call to Action in the Customizer? If so, you can create the link in your Call to Action using the editor, and I’d recommend using an HTML “bookmark” link to jump to the section.

Best,

Christopher M.

Hi Pawan,

Thanks for submitting a question about changing the free subdomain. At this time, the system doesn’t work that way. We advise downloading a backup of the demo site and restoring it at your web host.

Best,

Christopher M.

Hello Ariel,

Thanks for submitting a question about pointing your domain to the demo site. There are a few things you should test first before changing the DNS:

1. Make sure the URL of the site works on your domain (not the “Temporary URL”)
2. If not, change the WordPress URL to your domain
3. If necessary, update internal links that may be pointing to the temporary URL
4. Test this with a hosts file modification

Once you’re able to visit your site with your domain (using the hosts file modification) then it’s safe to point the nameservers to the new location at InMotion Hosting.

Once the process is complete, and the nameservers changed, you can undo the hosts file modification.

If you have trouble along the way, hosting support should be able to help. You’ll want to make sure everything is working before pointing the nameservers.

Best,

Christopher M.

Hello Lisa,

Thanks for submitting a question about removing the Category listing at the top of the blog pages. At this time, there’s no On/Off switch for that, and it’s generally considered a best practice to keep some sort of category identification on an “Archives” page.

However, there are many ways to go about removing the list using some custom theme tweaks:

You can “hide” the listing with CSS using the Custom CSS Editor in the Customizer.

Or, more advanced, you could create a child theme and edit the page template itself. This is the best way to edit any WordPress theme, not just BoldGrid themes. This way, you could customize the page exactly to your specific needs. Any WordPress front end developer can do this for you easily.

Best,

Christopher M.

Hello James,

Thanks for submitting a question about the Wedge theme. The color style on the headings is controlled by the CSS stylesheet for the theme. Unfortunately, there’s no switch to turn that particularly style on or off at this time, but you can change it using the custom CSS editor.

Best,

Christopher M.

Hello Ella,

Thanks for submitting a question about changing the background color of the “Call to Action” widget. In this case, that particular style is controlled by the theme’s stylesheet and is not editable in the customizer.

You could change this by removing the default Call to Action and adding in your own Visual Editor widget. Then you could control the content in that space with more accuracy. You could even create custom CSS classes and use them in the text editor to exactly mimic the Call to Action styles (excluding “background-color” of course).

Otherwise, the more advanced option would be to use custom CSS to change the styling on the Call to Action class. This is something a front end developer could easily fix for you.

Best,

Christopher M.

Hi Mark,

Thanks for submitting a question about the mobile version of your site. When you visit the site on mobile what do you see exactly? When you say the site isn’t “live” what does that mean? For example, you could be seeing something like:

• Blank white page
• Web hosting company logo
• Error page
• Older version of site

Do any of the above sound like what you’re seeing when you visit your site?

Best,

Christopher M.

Hello Amy,

Thanks for submitting a question about publishing your site. Before re-installing, you may want to try submitting a support request via BoldGrid Central since your issue appears to be unique to your installation. If a trained BoldGrid technician is able to test and replicate the issue they may suggest re-installing as an option, but it’s best to be sure.

(Please note this is a public forum, and you would be best advised to refrain from sharing your username and password for your WordPress site.)

Best,

Christopher M.

Hi Cristy,

Thanks for submitting a question about adding a line under the homepage menu. Is the issue that you’re unable to create the line the way you want, or that the changes are not saving when you try to edit the page?

Best,

Christopher M.

Hello Donna,

Thanks for submitting a question about the Hydra theme. Does the same thing happen with the other themes? If so, considering it was just installed, you may want to try re-installing the plugin before proceeding with other troubleshooting.

Best,

Christopher M.

Hi Niki,

Thanks for submitting a question about an extra arrow on your page. I see the arrow you mean, and it looks like it’s being produced from this HTML content.

You may be able to delete that from the page editor itself or through the “Text” editor. You can access the text editor using the tabs on the top right of the editor: Text / Visual.

Best,

Christopher M.

Hi Brent,

Thanks for submitting a question about the top margin of your site. Is that how the theme appeared when first installed? Which theme are you using?

If this is something that happened after the initial installation, you may want to check and see if there is an extra widget that was added to the Header area. If so, you should be able to remove it.

Best,

Christopher M.

Hello C.J.,

Thanks for submitting a question about responsiveness issues. There is no known issue with iPhone. BoldGrid is tested on numerous devices, but customization of a site means different page elements and media may require tweaks to align just right. Every user and device is different.

Also, browsers are programmed differently across platforms. Safari, unique to the iPhone, may render a page slightly differently than on Chrome or Firefox. Likewise, these same browsers on Android will likely also render pages differently.

Best,

Chris M.

Anonymous Poster,

Unfortunately we’re not able to provide individual web development services in this forum. But if you’re interested in doing custom theme coding in a child theme, you will want to read these WordPress development resources:

• Template Files
• Next and Previous Post Links

The above provide all the information you would need to customize your BoldGrid theme to your unique specifications.

Best,

Christopher M.

Hello Andy,

Thanks for submitting a question about line spacing in your blog post titles. Have you tried the CSS line-height property?

Best,

Christopher M.

Hello Will,

Thanks for submitting a question about connecting your key to a different account. You will need to submit a support request through your BoldGrid central account. Log into your account, and select the My Account section. There will be an option there that lets you submit a support request.

Best,

Christopher M.

Hello,

Thanks for submitting a question about a refund. Submitting a support request through your BoldGrid Central account is the only way to request a refund at the moment. If you have already done that, then your request will be rectified once our support technicians have had a chance to process it.

Best,

Christopher M.