Christopher M

Hello James,

Thanks for submitting a question about the Visual Editor. If you could just clarify, are you trying to change the background picture on the page itself, or change the background in the Call to Action? In the case of the Linx theme, it should be the same image.

If the former, then you should be able to change the background picture using the Customizer. Click Customize from the admin menu and choose Background.

Best,

Christopher M.

Hello Paul,

Thanks for submitting a question about the mobile responsiveness of your blog posts. It seems there are a few lines of CSS padding and margin control affecting this content area:

padding-right: 5em;
padding-left: 5em;
margin-right: 100px;
margin-left: 100px;

Without these, the content displays nicely on mobile. I can only guess that these were added to the theme, because this is the first time I’ve seen that kind of behavior in a page layout.

Best,

Christopher M.

Hi Tammy,

Thanks for submitting a question about widget areas. Typically, a widget will collapse upon itself if there is no content in it. So this would not take up extra space. But yes, it is possible to remove a widget area via child theme (definitely the best way to customize page templates).

Which theme are you using? We may need to test and replicate your issue further before providing more information.

Best,
Christopher M

Hello Tammy,

You will want to make sure you have selected the correct CSS elements. To do this, you can follow this guide. That guide will show you how to use your browser to help you customize CSS with Google Chrome (but the steps should be the same for other browsers).

Basically, you can use your browser to select an item that you want to customize, and you can test your customizations live. You still need to have a working knowledge of CSS, but this is the best way to do custom work.

Best,

Christopher M.

Hello,

Thanks for submitting a question about entering a connect key. Yes, BoldGrid should be compatible with Multisite. And the process for entering the connect key should be the same as is outlined in this guide. If you are unable to see these options or are getting a certain error feel free to provide details with replication steps we might be able to follow. You can also consider contacting hosting support for direct assistance.

Best,
Christopher M.

Hello,

Thanks for submitting a question about removing the “Follow Me” heading from the Florentine theme. It looks like that text is hard-coded into the theme, so it can’t be edited directly, but you can use CSS customization to remove it:

div.col-md-12.follow-me.text-center h2 {
display: none;
}

Best,
Christopher M.

Hello,

Thanks for submitting a question about migrating your site. It may be best to contact the host you’re working with to make sure you are visiting the correct domain. WordPress.com is a WordPress-only host. If you are switching to a self-hosted site, you will not be visiting WordPress.com in the long term. Since this sounds like more of a hosting issue than a problem with BoldGrid itself, the host you have selected will be able to help you get to the right place.

Best,
Christopher M.

Hello,

Thanks for submitting a question. When you say that you “search for my website as a user” what do you mean exactly? Do you mean that you use the search functionality on the site itself to search for pages? If this is where the error is coming from we will need exact steps to replicate it in order to find a possible solution.

Best,
Christopher M.

Hi, Susan, thanks for your reply. Unfortunately, I was not able to replicate the issues you’re seeing. Since we are not able to test the issue in your environment, we would need more data as I requested before to learn more about the issue.

Or, you could consider contacting your host for help. If your host is an official BoldGrid partner, they may be able to replicate the issue live with you and provide a more accurate solution.

Hello Andy,

Thanks for submitting a question about changing the title on your page. If you have not already, I advise clearing your browser cache to make sure you are seeing the site as it is rather than a cached version of the page.

Likewise, your WordPress site may also have a caching system involved via a plugin or your server configuration. Clearing this information as well will be a good step to take.

If those do not work, let us know how you are trying to change the title or what steps you are following. This way, we might have a chance of reproducing the error on our end.

Best,

Christopher M.

Hello Tim,

Thanks for submitting a question about adding a slider to the widget area of your site. The top widget area is (without custom coding) only accessible with the widgets available. That being said, there may be plugins that allow a slider to be inserted with a shortcode. Then, you can add a “Text” widget to the widget area.

However, you will need to enable shortcodes in the widget area in order for the shortcode to work properly.

Best,

Christopher M.

Hello Cathy,

Thanks for submitting a question about writing and columns. Are you writing within a column that has already been placed in the layout? Or, did you create a new column? How do you want the text to be displayed specifically?

Columns are oriented vertically by default so they may be read from top to bottom. But, I am confused as to how that has become problematic for you. Feel free to provide some further context for the issue or steps I can take to replicate it.

Best,

Christopher M.

Hello Pedro,

Thanks for submitting a question about menus on various pages.

The best way to make that kind of change is to use a child theme to build a custom page template. This is true for virtually any WordPress theme, not just BoldGrid themes. Once you have your own page template, you can switch to it in the page editor.

At the moment there is no switch or button that will change that instantly, since these elements are built into the page template, and what you require is a customized change outside of what the theme provides.

For the second part of your question we’ll need more information, I’m not sure exactly what you mean.

Best,

Christopher M.

Hello Richard,

Thanks for submitting a question about editing the map on the contact page. This map takes the information provided in the original Inspirations process and produces a link to Google maps. So Google will look up the exact address provided. However, this means the address must be written in a form that Google will interpret as an address (typically starting with numbers). So it’s possible that the address you originally used was misinterpreted by google.

An easy to edit the map is go through the Inspiration process again. Or, you can use Google maps to find the exact address you require and paste it into the text editor on the contact page. The space you will want to paste it will be in the iframe for the maps under “src”.

<p class=”boldgrid-google-maps” style=”width: 100%; height: 200px;”><iframe style=”width: 100%; height: 100%;” src=”Link from Google Maps Here” width=”300″ height=”150″ frameborder=”0″></iframe></p>

Best,

Christopher M.

Hello Jamie,

Thanks for submitting a question about theme failure. That is certainly a unique error. If you can provide any further information we could use to replicate it we would be very interested.

I’d also advise checking to see if BoldGrid is conflicting with other plugins. I can’t recall an occasion in which I’ve seen a similar error to the one you’re describing. Is it possible that it’s coming from a different plugin or theme?

Best,

Christopher M.

Hello Lee,

Thank you for submitting a question about BoldGrid and Dreamhost. BoldGrid is built to work with any properly maintained WordPress installation. So you will want to investigate what kind of server optimization your host offers with regard to WordPress. This will be true for any host.

Best,

Christopher M.

Hi Marie,

Thanks for submitting a question about themes. All of the BoldGrid themes are designed to big, impressive images. I like the Hifidel theme because it has a minimalist feel to it, but in the end the decision is yours. I advise going through all the themes again to see which one you like best. Remember that even though each theme is set up differently, they all have the same features.

Best,

Christopher M.

Hello Matt,

Thanks for submitting a question about user-submitted content. You may want to investigate user roles in WordPress. Providing certain privileged users with contributor status is the safest way to monitor incoming content. Unless you wanted a sort of open submission process, user roles is your best bet. The latter is possible but will likely require some custom coding.

WPForms also provides users with a File Upload form. This is another option available to you because BoldGrid comes with WPForms. Then, all you would need to do is display the uploaded images on a page of your choosing.

Best,

Christopher M.

Hello M,

Thanks for submitting a question about using other plugins with BoldGrid. You certainly can use other plugins alongside BoldGrid. Using a variety of plugins is important for any WordPress-based site.

However, using other site-builder plugins alongside BoldGrid could cause conflicts.

The exercising of good judgment when selecting plugins is, of course, the best practice to adopt.

Best,

Christopher M.

Hello Andrew,

Thanks for submitting a question about using hexadecimal colors in BoldGrid. Unfortunately, at this time, there is not a field for hex colors in the page editor, but there is one in the Customizer.

If you click Customize on the left and choose Colors, you’ll see you have a choice of color palettes. Here you can use hex values to change these colors and they will effect the theme.

The advantage of changing colors in the Customizer is that the changes are site-wide. And you can use the palette colors in the page editor.

Best,

Christopher M.