Christopher M

Hello,

Thank you for your question about style issues with the Hifidel theme and WooCommerce. This is one of the themes that we have tested with WooCommerce and it worked normally. Are there any steps we can follow to replicate the issue as you see it?

Best,

Christopher M.

Hello nhcdc,

Thanks for your question about the blue strip on your page. It looks like there is a custom logo on your page. Did the strip appear before or after adding the logo? If you can provide a sequence of what steps you took before noticing the blue strip, it will help us replicate the issue and possibly find a solution.

Best,

Christopher M.

Hello stevef,

Thank you for your question about Ninja Forms. If the extension you mentioned works with Ninja Forms, then you should be able to install it in your BoldGrid installation, since BoldGrid contains a fork of Ninja Forms.

However, it would be best advised as always to proceed with caution. If you have a development environment for testing, then I advise trying it there first. If everything works as expected, you can integrate this extension into your live site.

Best,

Christopher M.

Hello vincentwp,

Thank you for your question about galleries. It sounds like you are noticing the page’s responsive layout. This means that the gallery will looks slightly different in scale and position depending on how you’re viewing it.

For example, the layout will look different in the preview window of the page editor than it will on the site. Likewise, the site will look different on a standard monitor than it would look on a phone or tablet. This feature ensures that the site will display attractively on different devices.

Best,

Christopher M.

Hello youngm7,

Thanks for your question about adding dropdown menus. At the moment, the dropdown menus must be present in the primary header menu. We have a full guide regarding working with menus you can peruse for more information.

Best,

Christopher M.

Hello nmason,

Thanks for your question about menu buttons in the Pavilion theme. Do you mean that you want buttons across the whole menu? Or, do you want the buttons you have spaced out wide enough to fill the whole menu? If the second, do you want the width between the words or the letters?

Best,

Christopher M.

Hello,

This is not supported by default in BoldGrid, and WordPress themes generally follow the standard of having the same heading on all pages. However, you can accomplish this by setting up a child theme, which is a safe way to make changes without damaging the source code of the “parent” theme (your current theme).

In effect, you may want to create an alternate page template that will display different header content. This is one way of doing it, but there are many different methods to do the same thing.

If you are familiar with basic theme modification at the code level, this should be fairly easy. If not, it is best to contact a WordPress theme developer.

Best,

Christopher M.

Hello prompress57,

Thank you for your question about the errors concerning meta data.

It is not completely theme related. Yes, these data can be added to a theme, but it is much easier (and generally recommended) to use a WordPress plugin that adds “rich snippets” content customization to your pages and posts.

Once this content has been added, you should naturally see those errors drop off.

Best,

Christopher M.

Hello Mark,

Thank you for your question regarding the connect key error with new TLDs. I did not have access to a domain with one of the new extensions, but I was able to replicate the error with example.games. I have notified the development team, and I will update this thread when we have more information. In the meantime, if you wanted to go ahead and request the key with a different email, you can do so, the address used is not bound to anything specific with your installation. You could use virtually any email you have access to. The email address serves only as a box to receive the key.

Best,

Christopher M.

Hello rineha5bg,

Thank you for your question about adjusting H2 sizes in BoldGrid. The code you have appears correct except for the dot before h2.

If you revise thus,

h2 {font-size: 36px;}

You should get the desired result.

Best,

Christopher M.

Hello rineha5bg,

Thank you for your question regarding optimizing your site. As is the same with any site using built on a WordPress back end, you will want to be mindful of any plugins or background services utilizing resources. Then you will want to make use of caching with a popular plugin like Comet Cache, W3 Total Cache, or whichever you prefer.

Best,

Christopher M.

Hello UnkleFrank,

Thank you for your question about sharing the staging environment. At the moment, there is not a feature that will allow your clients to refresh on/off certain themes.

Alternatively, you can provide your clients a user account that will allow them to see the staging environment. Or, you could copy/clone your site to a public development site that they could access from their location. However, this would still display one theme at a time unless you installed multiple development sites with a different theme installed in each one.

Best,

Christopher M.

Hello Shinojack1217,

Thank you for contacting support. Did you switch from a different theme? Sometimes, if the Call To Action is deleted from one theme (or not present at all), and a new Inspiration is selected, the new Inspiration will lack the Call to Action. You can rectify this by installing the Florentine theme in your staging environment. Once you have made the necessary changes and copied pages into the staging environment, you can deploy it.

Best,

Christopher M.

Hello Rosana,

Thank you for your question about the Hydra theme. First, about the logo images, check to make sure that the image itself is cropped and resized to eliminate any extra space around it. Then you should be able to resize the logo with the slider in the Customizer.

The second part of your question can be accomplished by editing the elements in the custom CSS editor. But, the easiest way would be to put a blank block at the top of the Home page content. This could even be accomplished with a few strikes of the Return key on the keyboard while editing the page.

Testing this issue on the Hydra theme, however, I noticed all of the pages start their content at the same height. Are you able to provide the steps taken to so far that made then uneven?

Best,

Christopher M.

Hello Michelle,

Thanks for your questions about header content. In WordPress themes, header content is very important because it can tell a lot about the site, often contains navigational control for the user, and performs a lot of code work behind the scenes. Having a header is necessary on the web.

However, there are ways of making the header content less visible. Some of the BoldGrid themes have smaller headers; these include Wedge and Hifidel. In order to replace the header content with the page title and still retain the header’s document information for the web (and search engine results) requires custom theme design for which you would want to work with a developer.

Best,

Christopher M.

Hello ryderswriters,

Thanks for your question about adding buttons to BoldGrid. I was not able to replicate the issue in a test site. However, looking at the link to the domain you provided, I noticed some errors related to mixed content over http and https. I advise checking with whoever installed the SSL on the site. This may be your host or your developer.

Best,

Christopher M.

Hello Richard,

Thank you for your question about bringing back a deleted section. If you have accidentally deleted a section of your page, or made an unwanted edit, you can undo recent changes by clicking the Undo button in the toolbar:

You can also press Ctrl+Z on your keyboard: press and hold the control (Ctrl) key (or the command key on Mac), press Z, and release both keys.

However, if you have saved the page and left the page you will not be able to go back and undo the changes.

Hello BoldGrid2016,

Thanks for reaching out to us regarding the non-display of post titles. I tested this out in my BoldGrid test site and it works as expected. I am able to add new post, uncheck the box for “Display post title” and WordPress will hide my post. The issue you’re seeing could be theme-related. Which theme or “Inspiration” are you using?

Best,

Christopher M

Hello,

Thanks for your question regarding the Grid One theme. With that particular Inspiration, there is not a dedicated header background image. However, you can definitely add an image to one of the various widget areas around the Site Title and primary menu by adding a “Visual Editor” widget.

This is fairly simple to accomplish once you are in the Customizer. Click one of the + sign icons in the header to add a widget. Or, you can edit one already existing. Once you are ready to make a widget selection, add a “Visual Editor” widget. You will then see a conventional WordPress visual editor appear. You can use the “Add Media” button to add your image as you would to any post or page.

Best,

Christopher M.

Hello Brian,

Thank you for your question about adjust the site layout. What you are seeing at the top of the page is the main header. You can adjust the placement of the with the Customizer and adjust font sizes accordingly. However, you will see the header on every page. This is not meant to be a distraction. It is meant to have a uniform look across all pages, which most designers and user find most readable and allows for a “smooth” effect. However, if you think the header for the Pavilion theme is too dominant, you may want to try to a different Inspiration. There are many to choose from, and some have more understated headers. I would suggest the Primas theme.

Best,

Christopher M.