Elana

​Thank you for reaching out to our support team.

There sounds like you might have your WordPress admin cached causing you to have miss-matched configurations. You might need to try and remove the caching on the admin and try to change the settings again.

I’m not sure what caching program you are using but you could try to make the change and clear your caching on WordPress and see if that helps with keeping the settings. It could be your server is set up for caching and configured to cache your admin pages. You might need to reach out to your hosting provider to see if they can prevent the WordPress admin from being cached.

Thanks
Elana D.

Hello Alex,

​Thank you for reaching out to our support team.

It sounds like you may have a corrupt permalink structure. On the main site or the transfer site you can refresh your permalinks. This is an easy task you just need to navigate to Settings > Permalinks and click “Save Changes”.

Once you do this you can create another backup and then try to transfer to the destination site.

Here is an article on how to refresh your permalink structure.

If you still get the error after resetting your permalinks the next step is to replace with default code, in the .htaccess file.

Here is a guide on how to change your default .htaccess code back to defaults.

The Default .htaccess Code

Let me know if that doesn’t work, we are always happy to assist.

Thanks
Elana D.

Hello,

​Thank you for reaching out to our support team.

You can update the Header by going into your WordPress admin -> Appearance -> Customize -> Design -> Header -> Background.

To update the footer color you can go into your WordPress admin -> Appearance -> Customize -> Design -> Footer-> Color.

If you are using templates for your header and footer you will have to update the templates for each.  Here is a guide on how you might accomplish this Update Header Templates. 

Thanks
Elana D.

Hello,

Thanks so much for reaching out, I’m sorry to hear you’re having some issues with mobile responsiveness in BoldGrid Post and Page Builder.

Post and Page Builder allows you to set conditions for which blocks and elements appear on the page, depending on the size of the screen.

By default, all elements are visible on all devices but you can use the responsive utilities in Post and Page Builder to hide specific elements. This allows you to easily build out your WordPress site with a mobile first design approach.

You may also benefit from reviewing this comprehensive guide on using the Post and Page Builder in general.

Other helpful links:

– Using the Desktop, Tablet, and Phone Views
– Working with Columns
– Working with Fonts
– Working with Images

If you let us know what exactly what issues you’re experiencing with mobile responsiveness and we will help you to tackle them one by one.

Hello,

Thanks for reaching out and for using BoldGrid’s Speed Coach website performance test.

I’m sorry to hear your having problems with Speed Coach. One common issue I always see is, if you’re entering your website address exactly like you did in this question, i.e. www.example.com, the reason the test is failing is because there is no DNS for the www. sub-sub-domain.

Instead, enter your website address like so: development.example.com.

I hope this helps. Please let us know if you have any other questions for us.

Hello,

​Thank you for reaching out to our support team.

This should be working for you now.

Thanks
Elana D.

Hello Jose,

​Thank you for reaching out to our support team. Can you try to access your staging account again for me? I was able to log in and access your staging site.

Thanks
Elana D.