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Hello,
Thanks for reaching out with your BoldGrid theme questions! Just looking over the theme, it might be possible with Crio.
The issues might be with your video background and some of the movement I see on your site. However, if you wanted to try out Crio out for free you can or if you wanted to contact our Premium Design Services they can assist with any direct questions.
Thanks
Elana D.Hello,
Thanks so much for reaching out, I’m sorry to hear you’re having some issues with mobile responsiveness in BoldGrid Post and Page Builder.
Post and Page Builder allows you to set conditions for which blocks and elements appear on the page, depending on the size of the screen.
By default, all elements are visible on all devices but you can use the responsive utilities in Post and Page Builder to hide specific elements. This allows you to easily build out your WordPress site with a mobile first design approach.
You may also benefit from reviewing this comprehensive guide on using the Post and Page Builder in general.
Other helpful links:
– Using the Desktop, Tablet, and Phone Views
– Working with Columns
– Working with Fonts
– Working with ImagesIf you let us know what exactly what issues you’re experiencing with mobile responsiveness and we will help you to tackle them one by one.
Hello Afua,
Thank you for reaching out to our support team.
It definitely sounds like you might have your WordPress admin cached preventing the changes to reflect when you make them.
If you can click the “Delete Settings” option and then log out of WordPress and back in. Does the settings show as removed?
Thanks
Elana D.Hello,
Thanks for reaching out and for using BoldGrid’s Speed Coach website performance test.
I’m sorry to hear your having problems with Speed Coach. One common issue I always see is, if you’re entering your website address exactly like you did in this question, i.e.
www.example.com, the reason the test is failing is because there is no DNS for thewww.sub-sub-domain.Instead, enter your website address like so:
development.example.com.I hope this helps. Please let us know if you have any other questions for us.
Hello,
Thank you for reaching out to our support team. It sounds like you might have some sort of caching that might be causing an issue with the checkbox. If you hard refresh or log out and back into WordPress does it show that it isn’t authorized?
For reference to remove the settings you can do the following:
Navigate to Total Upkeep > Settings > Backup Storage and click on Update next to Google Drive. Then, click on the Delete Settings button, and close out of the pop-up menu.
Once you’ve deleted your settings, you’ll see the Authorize link reappear, where you’ll be able to reauthenticate with Google Drive.
Hello,
Thank you for reaching out to our support team.
This should be working for you now.
Thanks
Elana D.Hello,
Thank you for reaching out to our support team. This will be in our next update that should be coming out soon.
Elana D.
Hello Jose,
Thank you for reaching out to our support team. Can you try to access your staging account again for me? I was able to log in and access your staging site.
Thanks
Elana D.Hello,
Thanks for reaching out with your Total Upkeep questions! It sounds like you may need to reconfigure and authorize Google Drive in your Total Upkeep settings. You can follow this guide to learn how to do just that.
I hope this helps! Please let us know if there’s anything else that we can answer for you.
