Jesse Owens

Hi Heather!

Thanks for adding that!

We can see now that there is indeed a rule that’s overriding your custom rule, coming from the Dynamic Mobmenu plugin itself. But, it’s exactly identical to your custom rule, so the effect is the same:

While I don’t have a Samsung device on hand to test this out on a physical device, I also tried checking using the browserstack.com virtual device cloud, and the effect looks like it’s working as you’ve designed it:

Are you seeing the same thing I am, and if so, are you trying to accomplish something else? If you’d like to include a screenshot, you can use a service like imgbb.com to share it here, or upload it to your own website’s media library and post a link to it there.

Hi Heather-

Great, thanks for confirming that you’re clearing the cache.

So, what I can tell for sure is that the version of Cobalt’s style.css that’s being served right now doesn’t include your custom CSS rule.

Here’s how to check. First, open your browser’s Developer Tools console. You can do this by right-clicking on the page, and selecting Inspect or Inspect Element, depending on which browser you use. Navigate to the Sources panel, and select the wp-content/themes/boldgrid-cobalt/style.css file. Finally, use Ctrl-F (Cmd-F on a mac) to search for your Custom CSS rule, in this example I searched for mobmenu:

What I can’t say for sure, is why your updated style.css file isn’t being served. Here are some things I can think to check:

• When you go back to the theme editor, is your Custom CSS still there?
• Is style.css the correct file that you’re adding the code to?
• Are you using a CDN to serve your assets that also might need a manual cache flush?

Hi Annette-

Thanks for the update, I’m glad to hear we made some progress on getting your backups to run on schedule! I’m sorry to hear that they’re still not completing a full backup of your site.

Because this log terminated without showing any errors, it’s tough to speculate on what exactly terminated the process. Most of the time, this is due to exceeding some limitation of your hosting account, like Execution Time, CPU Usage, or Disk Input/Output.

The most common way to fix this is to change the Backup Compressor to System Zip. Navigate to Total Upkeep > Settings > Backup Process and use the drop-down menu to change the setting to System Zip, and click Save Settings. This will use your server’s native Zip compressor, rather than PHP Zip, and saves on resources.

Most of the time, this will resolve the problem, but some users have reported that changing the Compression Level to a lower number than the default 6 can help as well. You’ll find this setting on the same menu after you click on Save Settings for System Zip. This will result in a larger backup filesize, but will reduce the amount of CPU usage.

Hello Mostafa-

Thanks for reaching out, and thanks for your purchase of W3 Total Cache Pro.

This is a public forum, so we can’t process refunds here. Please reach out to our billing support team, either through your WordPress Dashboard in the Performance > Support menu, or by using this direct contact form.

Hello Tory-

Thanks for reaching out, I’m sorry to hear about the error you’re receiving trying to purchase premium addons.

Double-check your payment information, and double-check with your financial institution to make sure that your card is still valid. If you’re still having difficulty, please reach out to our billing support team directly.

Hi Kenneth-

Thanks for reaching out, and thanks for the question about using buttons in the Post and Page Builder.

For many “document” file types, this will already be the default behavior. However, in recent years, most browsers have implemented a built-in PDF viewer for PDF document links. This is rapidly becoming the “expected” behavior by users, and you might choose to let your visitors use the browser-based PDF viewer to let them download the document themselves.

For example, here’s how a PDF link would normally look using the Chrome Browser, with the download button highlightedf:

That being said, you can turn any link into a download by adding the download attribute to the link. Switch over to the Text editor tab, and add the attribute to the link tag:

<a href="document.pdf" download>Button Text</a>

Hi Fahad-

Thanks for the screenshots! I noticed that in your first screenshot, it mentions, “See your browser developer console for details.”

Are you able to check your browser console so we can see those? Here’s a quick video on how to use your browser console to check AJAX errors:

Hi Fahad-

You can use a service like imgbb.com to share screenshots here in the forum. You can access Premium Support directly from your WordPress Dashboard in the Performance > Support menu, or by contacting us directly via this form.

Hi Heather-

From what you’ve described, it sounds like you might need to delete your cache.

In order to boost your website’s speed, DreamHost installs the plugin WP Super Cache, and occasionally you may need to manually clear your cache. Look for the Delete Cache button in your admin bar at the very top.

Cache could account for everything you described, except for the last issue you described, “There isn’t a preview link anymore.”

That item should always be visible, unless you’ve accidentally switched to the WordPress editor rather than the BoldGrid Post and Page Builder. If that’s the case, you can switch back by clicking the “Vertical Elipsis” and selecting the Post and Page Builder:

If that’s not the case, can you describe what you see in the Publish area instead?

Hi Annette-

This section mentions that System crontab is not available. This means that Total Upkeep attempted to write to your System Cron, but failed. Generally speaking, this is going to depend on some of your hosting settings, but normally DreamHost customers are able to use the System Cron.

Can you share what you see in the Pre-Flight Check section General Tests > Execution functions available?

Hi Tim-

Thanks for reaching out, sorry to hear about the frustration designing your header.

The Evolv theme has a “contained” header built-in, but you can make it full width with a little bit of custom code. If you’d like to get full control of your header design without any coding, I recommend checking out our newest theme, the Crio WordPress SuperTheme.

That being said, here’s how you can accomplish your goals without changing themes.

First, make sure to remove the negative horizontal margin on your logo. Navigate to Customize > Site Title & Logo and adjust the Horizontal Margin slider back from -50 to 0.

Then, navigate to Customize > Advanced > Custom JS & CSS. Paste this line into the Custom Theme JS field:

jQuery('#masthead div.container').removeClass('container').addClass('container-fluid');

This will create a full-width header so that your logo and menu are all the way to the left and right.

Then, to get rid of the extra white space, paste then following line:

h3.site-description { display: none; }

Hi Christina-

Thanks for reaching out, and thanks for using the Crio WordPress Theme.

I visited your site, and I can see what you mean. When you say that you published the site, can you describe the steps you’re taking?

When you design the site, is the URL the same, i.e. braddickengineering.com/wp-admin?

Hi Eric-

Thanks for reaching out, and thanks for using one of our Platinum WordPress Hosting partners.

Judging from the log, the process was terminated without any errors having been thrown. One of the most common reasons for that is exceeding some limit on the server. The last entry is almost exactly 60 seconds after the backup began, so it’s possible that might be it.

One way we can try to troubleshoot this is to try using the System Zip instead of the php_zip option. If the issue was the Maximum PHP Execution time of 60 seconds, that should resolve it. (You can also check this in Tools > Site Health > Info > Server under the PHP Time Limit)

Navigate to Total Upkeep > Settings > Backup Process and change the Compressor to System Zip. Try your backup again with System Zip, and see if it completes.

You may also want to try increasing the PHP max_execution_time for your site. Here are DreamHost’s instructions on how to do so.

Hi Barry-

Thanks for the clarification, forgive me for misunderstanding- I had it backwards.

When you’re talking about moving the domain to the new host, rather than the website to the old host, you’ll want to make a plan first. Here are some things to consider:

• Does the church staff use @villagechurchofchrist.org email addresses? When you transfer the domain, you’re also changing the email server (by default). Talk with the church’s staff and IT to see how they’re checking their mail now, and make a plan to update email clients or give them new instructions to check webmail, and if needed, transfer old emails and addresses to DreamHost.
  • Also make a plan to back up all important emails from your old server.
• Who is your domain registrar? As far as I can tell, the domain is registered through a Tucows reseller, but I’m not sure if that’s Faith Highway, Ekklesia360, or another entity. You’ll need to find out how to manage your domain’s nameservers first and foremost, and possibly initiate a domain transfer if you decide to transfer the registration to DreamHost.

Once you have your plan, DreamHost can give you more detailed information on the next steps, but here’s the basic outline.

Step 1: Update WordPress to use the new URL and test with a hosts file modification

Navigate to Settings > General and change the WordPress Address and Site Address settings to your domain.

Preview your site using a Hosts File Modification. DreamHost has good instructions for viewing your site before pointing DNS.

You may find it necessary to use a plugin like Better Search Replace to search your site content for instances of barcha53.dreamhosters.com URL and replace them with villagechurchofchrist.org.

Create DNS Records and Point your Nameservers to DreamHost

You should complete these steps first, regardless of whether you actually transfer your domain registration to DreamHost, because this will prevent any downtime from occurring.

First, you’ll need to set up DNS records for villagechurchofchrist.org at DreamHost. Here are DreamHost’s instructions for setting these up.

Then, once the DNS records are set up, you can change your domain’s Nameservers to DreamHost’s. This is the step you’ll need to perform at your domain Registrar.

Once the nameservers have been updated, you’ll need to wait for DNS Propagation. This is the process of updating the “phone books” of the internet to point to your new server. This can take up to 24-48 hours.

Optionally, transfer your domain registration

Once the DreamHost DNS has been set up, and you’ve updated your nameservers, your site is live with your correct URL.

If you want to keep all of the billing with DreamHost, instead of paying your annual domain registration fee to your current registrar, you can transfer your registration to DreamHost. The precise process for this will depend on your current registrar, so if you have questions about that process they’ll be able to provide you the best information. Here’s DreamHost’s documentation about that process.

Finally, the easy option

If all of that sounds like a lot, I don’t blame you. DreamHost offers a professional transfer service to assist you with everything. Just make sure you let them know that you’ve already built your new site, and you only need help with updating DNS and changing your WordPress site URL’s, not transferring the website content itself.

Hi Pankaj-

Thanks for reaching out. I don’t believe that this error on /post-new.php would be the same issue as /admin-ajax.php.

It’s tough to say without more information what might be causing that. If you can, can you let us know the answers to these questions?

• Has anything changed recently on your site? A new plugin, SSL certificate, or change of URL?
• What are the exact steps you take when you get this error?
• Have you tried the same steps with a different web browser?
• Have you checked with your web host to see if they have any error logs that might shed light on the issue?

Hi Debbie-

Thanks for reaching out, and thanks for choosing the BoldGrid WordPress Website Builder. I’m sorry to hear about the issues you’re seeing in your comments form.

I visited the page you mentioned at /lot-z/, but I’m not able to see the same behavior you’re describing. I see Your name… and your@email.com in the comments form.

Can you describe the behavior you’re seeing, or if there are certain steps you take when you see the issue you’re describing?

Hello Nicole-

Thanks for reaching out, and thanks for using the Post and Page Builder plugin for WordPress.

We received one other report of this problem about a month ago, but we’ve never been able to recreate it in our tests, and that user didn’t report back if they were ever able to solve it.

You mentioned that you went from WordPress 5.4.2 to 5.7, so my first suspicion is that this has to do with the updates to jQuery included in WordPress in 5.5, 5.6, and 5.7.

Most likely, this is because a plugin that you’re using hasn’t been updated to work with the new JavaScript library. There are a couple of steps we can try to see if I’m right about my guess, or find out what else might be causing it.

1. Make sure all of your plugins and your theme are updated to the latest version.
2. While you’re editing a post or page, open your browser’s error console and let us know if you see any errors there. Here’s a quick video on how to open your error console:

3. Temporarily disable your plugins, starting with any plugins that add functionality to your editor. If the problem goes away, enable those plugins again one-by-one, checking to see if the issue is still happening after each one.
4. Another possibility is to try the jQuery Migrate Helper plugin. This plugin gives you the ability to downgrade your jQuery version if one of your plugins hasn’t released an update yet.

Please let us know what you find out, including your browser console errors, or if a particular plugin is causing the issue.

Hi Britney-

That “jagged edge” is a part of the Resolve theme, but you can remove it with a little bit of Custom CSS.

Navigate to Customize > Advanced > Custom JS & CSS and paste this code into the Custom Theme CSS field:

div.background-accent {display: none;}
div.entry-content { margin-top: 0 !important; padding-top: 0 !important; }

That will resolve issues 1 and 2. For issue 3, add one more line:

.mod-space-home { margin-top: 10%; }

That will reduce the space underneath your call to action. You can adjust the 10% value to suit your needs. Right now, it’s 25%. If you want to get rid of the extra space entirely, you can change it to 0.

Hi Vortana-

Thanks for reaching out, and for your interest in BoldGrid’s WordPress Themes.

You can definitely achieve this without too much extra customization. I think the main thing to keep in mind is the difference between the Theme itself, and the sample content that it comes loaded with.

For example, if you check out the General category, there are a couple of good options using Crio at the top:

Once you install the theme, you don’t need to use the fancy block designs that are in the Inspiration content, you can simply write your content and you’ll have a good distraction-free appearance.

Some extra tips:

Medium uses a narrow “container” for the page content, so make sure to set up a container for your posts and pages in the Customize > Design > Blog > Posts > Container section and the Customize > Design > Pages > Container section.

Make sure to remove any distracting sidebars, in the Customize > Design > (Blog Posts / Pages) > Sidebar menus.

Hi David-

Did you get a chance to see the response I sent to your previous topic?

How do I Create a Unique Header and Logo for Each Page